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<!doctype html> <html data-n-head-ssr lang="ja-JP" data-n-head="%7B%22lang%22:%7B%22ssr%22:%22ja-JP%22%7D%7D"> <head > <title>寄り添い続けた先にある「感謝の言葉」が原動力。女性リーダーが見据えるCE組織の展望とキャリア｜Micoworks株式会社</title><meta data-n-head="ssr" charset="utf-8"><meta data-n-head="ssr" name="viewport" content="width=device-width, initial-scale=1.0"><meta data-n-head="ssr" http-equiv="X-UA-Compatible" content="IE=edge"><meta data-n-head="ssr" data-hid="description" name="description" content="こんにちは！Micoworksの採用チームです。今回はカスタマーエグゼクティブ（以下、CE）チームでリーダーを務める、大森ひかり、佐藤恵美、竹中恵の3名にインタビューを実施。なぜMicoworksに参画することになったのか、今後CEとしてどのようなことに挑戦したいのか、座談会形式で話を伺いました。＜プロフィール＞大森ひかり（おおもり・ひかり）＜写真中央＞カスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。リクルートの求人広告代理店で営業を経験後、2022年2月にMicoworksへ入社。佐藤恵美（さとう・めぐみ）＜写真左＞カスタマー"><meta data-n-head="ssr" data-hid="og:site_name" property="og:site_name" content="note（ノート）"><meta data-n-head="ssr" data-hid="og:url" property="og:url" content="https://note.com/micoworks/n/n89e11e56f58b"><meta data-n-head="ssr" data-hid="og:title" property="og:title" content="寄り添い続けた先にある「感謝の言葉」が原動力。女性リーダーが見据えるCE組織の展望とキャリア｜Micoworks株式会社"><meta data-n-head="ssr" data-hid="og:description" property="og:description" content="こんにちは！Micoworksの採用チームです。今回はカスタマーエグゼクティブ（以下、CE）チームでリーダーを務める、大森ひかり、佐藤恵美、竹中恵の3名にインタビューを実施。なぜMicoworksに参画することになったのか、今後CEとしてどのようなことに挑戦したいのか、座談会形式で話を伺いました。＜プロフィール＞大森ひかり（おおもり・ひかり）＜写真中央＞カスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。リクルートの求人広告代理店で営業を経験後、2022年2月にMicoworksへ入社。佐藤恵美（さとう・めぐみ）＜写真左＞カスタマー"><meta data-n-head="ssr" data-hid="og:image" property="og:image" content="https://assets.st-note.com/production/uploads/images/170425078/rectangle_large_type_2_5d1e17afacf06e6db9453c16f1bc371a.png?fit=bounds&quality=85&width=1280"><meta data-n-head="ssr" data-hid="og:type" property="og:type" content="article"><meta data-n-head="ssr" data-hid="twitter:site" property="twitter:site" content="@note_PR"><meta data-n-head="ssr" data-hid="twitter:card" property="twitter:card" content="summary_large_image"><meta data-n-head="ssr" 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pre[data-name=preCode]{margin-top:36px;margin-bottom:36px;font-family:SFMono-Regular,Consolas,Menlo,Courier,monospace;font-size:var(--font-size-xs);line-height:1.125rem;color:var(--color-text-invert);white-space:pre-wrap;background-color:var(--color-surface-invert)}@media only screen and (max-width:480px){.note-common-styles__textnote-body pre,.note-common-styles__textnote-body pre[data-name=preCode]{margin:32px -16px}}.note-common-styles__textnote-body code,.note-common-styles__textnote-body code[data-name=code]{display:block;padding:36px;overflow-x:auto;font-family:SFMono-Regular,Consolas,Menlo,Courier,monospace;font-size:var(--font-size-xs);line-height:1.125rem;color:var(--color-text-invert);word-wrap:normal;white-space:pre;background-color:initial;-webkit-overflow-scrolling:touch}@media only screen and (max-width:480px){.note-common-styles__textnote-body code,.note-common-styles__textnote-body code[data-name=code]{padding:24px}.note-common-styles__textnote-body code::-webkit-scrollbar,.note-common-styles__textnote-body code[data-name=code]::-webkit-scrollbar{display:none}}.note-common-styles__textnote-body>ol,.note-common-styles__textnote-body>ul,.note-common-styles__textnote-body blockquote,.note-common-styles__textnote-body figure,.note-common-styles__textnote-body h2,.note-common-styles__textnote-body h3,.note-common-styles__textnote-body hr,.note-common-styles__textnote-body p{margin-top:36px;margin-bottom:36px}@media only screen and (max-width:480px){.note-common-styles__textnote-body>ol,.note-common-styles__textnote-body>ul,.note-common-styles__textnote-body blockquote,.note-common-styles__textnote-body figure,.note-common-styles__textnote-body h2,.note-common-styles__textnote-body h3,.note-common-styles__textnote-body hr,.note-common-styles__textnote-body p{margin-top:30px;margin-bottom:30px}}.note-common-styles__textnote-body>.code-block-container:last-child pre,.note-common-styles__textnote-body>blockquote:last-child,.note-common-styles__textnote-body>figure:last-child,.note-common-styles__textnote-body>h2:last-child,.note-common-styles__textnote-body>h3:last-child,.note-common-styles__textnote-body>hr:last-child,.note-common-styles__textnote-body>ol:last-child,.note-common-styles__textnote-body>p:last-child,.note-common-styles__textnote-body>ul:last-child{margin-bottom:0}.note-common-styles__textnote-body a{text-decoration:underline;cursor:pointer}@media only screen and (min-width:769px){.note-common-styles__textnote-body a:hover{color:var(--color-text-primary);text-decoration:none}}.note-common-styles__textnote-body img{display:block;max-width:100%;height:auto!important;margin:0 auto;text-align:center;cursor:pointer;border:1px solid var(--color-border-weak)}.note-common-styles__textnote-body img.is-slide{cursor:zoom-in}.note-common-styles__textnote-body img.lazyload{width:1000px;height:100px;object-fit:cover;border-radius:8px}.note-common-styles__textnote-body figure>a:has(img){display:table;margin:0 auto}.note-common-styles__textnote-body figcaption{display:block;margin-top:16px;font-size:var(--font-size-sm);text-align:center}.note-common-styles__textnote-body figcaption:empty{margin-top:0}.note-common-styles__textnote-body figure[data-align=right] a,.note-common-styles__textnote-body figure[data-align=right] img{margin:0 0 0 auto}.note-common-styles__textnote-body figure[data-align=left] a,.note-common-styles__textnote-body figure[data-align=left] img{margin:0 auto 0 0}.note-common-styles__textnote-body h2,.note-common-styles__textnote-body h3{margin-bottom:-18px;font-weight:700;font-feature-settings:"palt" 1;line-height:2.25rem;letter-spacing:.04em}@media only screen and (max-width:480px){.note-common-styles__textnote-body h2,.note-common-styles__textnote-body h3{margin-bottom:-15px;line-height:1.875rem}}.note-common-styles__textnote-body h2:last-child,.note-common-styles__textnote-body h3:last-child{margin-bottom:0}.note-common-styles__textnote-body h2{margin-top:54px;font-size:var(--font-size-2xl)}@media only screen and (max-width:480px){.note-common-styles__textnote-body h2{margin-top:45px;font-size:var(--font-size-xl)}}.note-common-styles__textnote-body h3{margin-top:36px;font-size:var(--font-size-xl)}@media only screen and (max-width:480px){.note-common-styles__textnote-body h3{margin-top:30px;font-size:var(--font-size-lg)}}.note-common-styles__textnote-body h2+h3{margin-top:54px}@media only screen and (max-width:480px){.note-common-styles__textnote-body h2+h3{margin-top:45px}}.note-common-styles__textnote-body p,.note-common-styles__textnote-body ul li{font-size:var(--font-size-lg);line-height:2.25rem}@media only screen and (max-width:480px){.note-common-styles__textnote-body p,.note-common-styles__textnote-body ul 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blockquote+figcaption,.note-common-styles__textnote-body figure blockquote+figcaption{text-align:right}.note-common-styles__textnote-body figure blockquote{margin:0}.note-common-styles__textnote-body ol,.note-common-styles__textnote-body ul{padding-left:24px}.note-common-styles__textnote-body ol li,.note-common-styles__textnote-body ul li{margin-top:9px;margin-bottom:9px;overflow:initial}@media only screen and (max-width:480px){.note-common-styles__textnote-body ol li,.note-common-styles__textnote-body ul li{margin-top:7px;margin-bottom:7px}}.note-common-styles__textnote-body ol li p,.note-common-styles__textnote-body ul li p{margin:0 auto}.note-common-styles__textnote-body ul>li{list-style-type:disc}.note-common-styles__textnote-body ol{counter-reset:num 0}.note-common-styles__textnote-body ol>li{list-style-type:none;counter-increment:num 1}.note-common-styles__textnote-body ol>li>p:before{padding-right:4px;margin-left:-20px;content:counter(num) ".";speak:none}.note-common-styles__textnote-body hr{border:none;border-bottom:1px solid var(--color-border-strong)}.note-common-styles__textnote-body ruby rt{color:var(--color-text-secondary)}@media print{.note-common-styles__textnote-body p,.note-common-styles__textnote-body ul li{font-size:var(--font-size-sm);line-height:1.3125rem}.note-common-styles__textnote-body blockquote{font-size:var(--font-size-sm)}.note-common-styles__textnote-body img{max-width:320px;max-height:400px;object-fit:contain}.note-common-styles__textnote-body figcaption{font-size:.625rem}}.note-common-styles__textnote-body [embedded-service=alu]{max-width:500px;margin-right:auto;margin-left:auto}.note-common-styles__textnote-body .fude-iframe-ratio-widget__wrap{position:relative;width:100%;height:0;overflow:hidden;border-radius:4px}.note-common-styles__textnote-body 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class="o-noteContentText o-noteContentText--font_sansserif o-noteContentText--device_windows" data-v-e7ed8ff0><figure class="o-noteEyecatch" data-v-6cfcce9a data-v-e7ed8ff0><img src="https://assets.st-note.com/production/uploads/images/170425078/rectangle_large_type_2_5d1e17afacf06e6db9453c16f1bc371a.png?width=1200" alt="見出し画像" decoding="async" loading="lazy" width="1280" height="670" class="a-image o-noteEyecatch__image" data-v-50e2377b data-v-6cfcce9a>  </figure> <div class="o-noteContentHeader o-noteContentText__header" data-v-757f6c48 data-v-e7ed8ff0><div class="o-noteContentHeader__titleContainer o-noteContentHeader__titleContainer--font_sansserif o-noteContentHeader__titleContainer--device_windows" data-v-757f6c48><h1 class="o-noteContentHeader__title" data-v-757f6c48> 寄り添い続けた先にある「感謝の言葉」が原動力。女性リーダーが見据えるCE組織の展望とキャリア </h1> <div class="o-noteContentHeader__titleAttachment" data-v-757f6c48><div class="flex" data-v-757f6c48><span class="o-noteLikeV3" data-v-5b0bbae8 data-v-757f6c48><span class="o-noteLikeV3__iconContainer" data-v-5b0bbae8><span class="o-noteLikeV3__iconContainerInner" data-v-5b0bbae8><button aria-pressed="false" aria-label="スキ" class="o-noteLikeV3__iconButton leading-none flex items-center" data-v-5b0bbae8><i aria-hidden="true" data-disable-focus="true" data-tooltip="スキ" data-fill="lightGray" class="o-noteLikeV3__icon a-icon a-icon--heart a-icon--size_mediumSmall" data-v-5b0bbae8></i> </button> </span></span>  <button aria-label="63スキこの記事にスキをつけたユーザーを見る" class="text-text-secondary o-noteLikeV3__count o-noteLikeV3__count--mediumSmall" data-v-5b0bbae8> 63 </button></span> </div> <div class="flex items-center gap-2 justify-center flex-wrap shrink grow-0" data-v-757f6c48>   </div></div></div> <div class="o-noteContentHeader__creatorInfo" data-v-757f6c48><a href="/micoworks" aria-hidden="true" class="o-noteContentHeader__avatar a-link" data-v-43e40ddc data-v-757f6c48><div class="m-avatar m-avatar--medium" data-v-5c1c7fdc data-v-757f6c48><img src="data:image/svg+xml;charset=utf8,%3Csvg%20viewBox%3D%220%200%20100%20100%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Cdefs%3E%3ClinearGradient%20id%3D%22a%22%3E%3Cstop%20offset%3D%220%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%2233%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%2250%25%22%20stop-color%3D%22%23fff%22%2F%3E%3Cstop%20offset%3D%2267%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%22100%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3CanimateTransform%20attributeName%3D%22gradientTransform%22%20type%3D%22translate%22%20from%3D%22-1%200%22%20to%3D%221%200%22%20begin%3D%220s%22%20dur%3D%221.5s%22%20repeatCount%3D%22indefinite%22%2F%3E%3C%2FlinearGradient%3E%3C%2Fdefs%3E%3Cpath%20class%3D%22rect%22%20fill%3D%22url(%23a)%22%20d%3D%22M-100-100h300v300h-300z%22%2F%3E%3C%2Fsvg%3E" data-src="https://assets.st-note.com/production/uploads/images/52257616/profile_c293c1a0a113e1a1c7373c47e05be211.png?width=60" alt="Micoworks株式会社" decoding="async" loading="lazy" width="56" height="56" class="a-image m-avatar__image lazyload" data-v-50e2377b data-v-5c1c7fdc></div></a> <div class="o-noteContentHeader__info" data-v-757f6c48><div class="o-noteContentHeader__name" data-v-757f6c48><a href="/micoworks" class="a-link" data-v-43e40ddc data-v-757f6c48> Micoworks株式会社 </a></div> <span class="o-noteContentHeader__date" data-v-757f6c48><time datetime="2025-01-21T12:49:19.000+09:00" data-v-757f6c48>2025年1月21日 12:49</time></span> </div>  <div class="o-noteContentHeader__status" data-v-757f6c48> </div></div></div> <div data-name="body" class="note-common-styles__textnote-body" data-v-e7ed8ff0><p name="4028b3b3-d16e-44c8-9177-9bcc347797ef" id="4028b3b3-d16e-44c8-9177-9bcc347797ef">こんにちは！Micoworksの採用チームです。<br>今回はカスタマーエグゼクティブ（以下、CE）チームでリーダーを務める、大森ひかり、佐藤恵美、竹中恵の3名にインタビューを実施。<br>なぜMicoworksに参画することになったのか、今後CEとしてどのようなことに挑戦したいのか、座談会形式で話を伺いました。<br></p><figure name="9ecd6325-b76a-4331-8c4d-1e960db9173b" id="9ecd6325-b76a-4331-8c4d-1e960db9173b"><img src="https://assets.st-note.com/img/1737087215-PTM1rWb4nhLBVx8lQAJqeaUj.png?width=1200" alt="" width="620" height="465" loading="lazy"><figcaption></figcaption></figure><figure name="f87a5478-e9ca-4cc7-a6be-c40be05f28f4" id="f87a5478-e9ca-4cc7-a6be-c40be05f28f4"><blockquote><p name="248d32de-b8a5-485d-a52c-9b49d0ea5c90" id="248d32de-b8a5-485d-a52c-9b49d0ea5c90"><strong>＜プロフィール＞</strong><br><strong>大森ひかり（おおもり・ひかり）</strong>＜写真中央＞<br>カスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。リクルートの求人広告代理店で営業を経験後、2022年2月にMicoworksへ入社。<br><br><strong>佐藤恵美（さとう・めぐみ）</strong>＜写真左＞<br>カスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。西日本電信電話株式会社にて営業や経営企画を経験後、2023年10月にMicoworksへ入社。<br><br><strong>竹中恵（たけなか・めぐみ）</strong>＜写真右＞<br>カスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。株式会社ぐるなびにて、7年半ほど新規開拓やコンサルティング営業に従事。2023年12月にMicoworksへ入社。</p></blockquote><figcaption></figcaption></figure><table-of-contents name="c0b3184f-41ce-423d-89a2-6ce51ebc6caa" id="c0b3184f-41ce-423d-89a2-6ce51ebc6caa"><br></table-of-contents><h2 name="9a768b62-69c6-45fe-b0c5-7cdac3ea0999" id="9a768b62-69c6-45fe-b0c5-7cdac3ea0999">「もっとお客様に寄り添いたい」という思いからMicoworksへ</h2><h3 name="6e6fdb77-1949-4f0a-9854-a6d2c666a7ce" id="6e6fdb77-1949-4f0a-9854-a6d2c666a7ce">ーこれまでのご経歴について教えてください。</h3><p name="9e379371-5fad-46c4-b153-27a506c87bdd" id="9e379371-5fad-46c4-b153-27a506c87bdd"><strong>大森さん：</strong>新卒で約50名規模のリクルートの代理店に入社し、「タウンワーク」や「リクナビNEXT」に掲載を希望する会社へ営業および記事制作・企画などの業務に従事していました。求人媒体ということもあって、担当するお客様は不動産、飲食店、マッサージ店と幅広かったです。</p><p name="cbc0a52c-36e6-4eb4-9f56-25ef288eca2a" id="cbc0a52c-36e6-4eb4-9f56-25ef288eca2a"><strong>佐藤さん：</strong>西日本電信電話株式会社に新卒で入社し、新規案件創出をミッションに中小企業や、大手企業への情報機器・クラウドサービスのソリューション営業を担当していました。営業に7年携わったのち、経営企画に異動して1年ほど社内のコミュニケーション活性化など、組織設計に携わっていましたね。</p><p name="16d1f18e-3c97-4590-a644-d4dd9eb2a7f6" id="16d1f18e-3c97-4590-a644-d4dd9eb2a7f6"><strong>竹中さん：</strong>飲食店サイトを運営している「ぐるなび」に新卒で入社し、7年半ほど新規開拓から契約に至ったお客様に対してのコンサルティング営業に従事。個人店から大型チェーン店まで、さまざまな規模のお客様と取引をしていました。<br></p><h3 name="52db6bc1-624a-40f8-b7ee-734b4f34bdb8" id="52db6bc1-624a-40f8-b7ee-734b4f34bdb8">ーMicoworksへ入社をした決め手は？</h3><p name="4f4c16ea-7ee4-4564-aac0-9111fde25ab6" id="4f4c16ea-7ee4-4564-aac0-9111fde25ab6"><strong>大森さん：</strong>求人媒体に掲載して採用が成功した後は、お客様と接点をもつ機会が少なくなり、<strong>もっとお客様に寄り添える仕事に関わりたい思いが強くなっていたんです。</strong>そんな折、新型コロナウイルスの感染拡大によって人材業界は大きな影響を受けました。そこで、改めて自身の今後のキャリアについて考えるようになったんです。<br>お客様の課題解決に中長期で寄り添えるサービスを運営していて、かつ素敵な理念をもっていることや、成長意欲が高い点に惹かれ、Micoworksへ参画しました。</p><p name="e520b6be-05fb-46a2-8110-f20a25bc604b" id="e520b6be-05fb-46a2-8110-f20a25bc604b"><strong>佐藤さん：</strong>私も大森さんと同じく営業職で、<strong>受注後に「どれだけ製品やソリューションをご活用いただけたか」「どれだけ価値を感じてもらえたか」という部分に寄り添えないことも多く、葛藤や悩みを抱いていましたね。</strong><br>提供するサービスにより価値を感じていただくため、しっかりとお客様に伴走できるポジションで働きたいという思いから、Micoworksに参画することを決めました。</p><p name="402a4228-9dc5-4865-80f1-5ce773f468bf" id="402a4228-9dc5-4865-80f1-5ce773f468bf"><strong>竹中さん：</strong>前職には7年ほど在籍していたこともあって、<strong>自分の中ではやり切った感覚が強くなり、もっと違う環境でキャリアアップをできないか考えていました。</strong>そんな中で、<strong>飲食店だけでなく幅広い業界の課題に寄り添って向き合える点に惹かれ、2023年にMicoworksへ参画しました。</strong></p><figure name="5d367416-f9cc-40f5-a7b4-b782298d2b65" id="5d367416-f9cc-40f5-a7b4-b782298d2b65"><img src="https://assets.st-note.com/img/1737086386-Pc24YVRWSITxmNlB76UgfJqk.png?width=1200" alt="" width="620" height="465" loading="lazy"><figcaption></figcaption></figure><h3 name="e4b76d8a-0d7b-4f78-adcc-41a6a4b8debf" id="e4b76d8a-0d7b-4f78-adcc-41a6a4b8debf">ー前の会社からスタートアップへ転職して感じたギャップは何かありますか？</h3><p name="ef7a104a-6cdd-4f65-9601-69f813046a6e" id="ef7a104a-6cdd-4f65-9601-69f813046a6e"><strong>竹中さん：</strong>ギャップは2つあって、<strong>1つが経営陣との距離の近さですね。</strong>すぐ近くでCEOの山田さんが働いていて良い意味で驚きました（笑）。<br><strong>もう1つがスピード感です。</strong>意思決定の早さはもちろん、会社の成長速度もそうです。会社規模が大きくなるにつれて社員も増えていき、そこに合わせて立場やポジションが新設されていくのはとても良いなと感じました。</p><p name="81a70369-5ea7-4031-8640-0bb4000f562b" id="81a70369-5ea7-4031-8640-0bb4000f562b"><strong>大森さん：</strong>本当に、会社の成長スピードについては同感ですね。2022年の2月入社時点で50人ほどだったのが、今では250人ぐらいになっていて。<strong>「50人なら全員の顔を覚えられるな」と思っていましたが、いよいよ難しくなってきました（笑）。</strong></p><p name="3fc75764-05c7-446f-9887-0574609868fd" id="3fc75764-05c7-446f-9887-0574609868fd"><strong>佐藤さん：</strong>確かに、皆さんレスポンスが早いですし、<strong>あと経営層の意思決定が早いのには驚きましたね。</strong>「お客様にこういった機能を提供したいです」と提案したら、当日には承認が降りて、すぐにネクストアクションを考える......みたいなテンポで。まさにスタートアップならではのスピード感だなと思います。</p><figure name="ee3f94f5-1c8b-4826-a38b-c89009696df6" id="ee3f94f5-1c8b-4826-a38b-c89009696df6"><img src="https://assets.st-note.com/img/1737086743-xf4MX2ZoBuOUyFERQ37SD5VI.png?width=1200" alt="" width="620" height="465" loading="lazy"><figcaption></figcaption></figure><h2 name="af665ef3-bcda-43c8-b0f7-ca316a65ee7d" id="af665ef3-bcda-43c8-b0f7-ca316a65ee7d">中長期で顧客と向き合う！CEが感じる仕事のやりがいと醍醐味</h2><h3 name="e77ec510-669a-4a60-b3ca-6ee69d37a923" id="e77ec510-669a-4a60-b3ca-6ee69d37a923">ーCEのリーダーはどんな役割を担う職務になるのでしょうか？</h3><p name="c678d1d9-c065-470d-87d4-04095ebf0742" id="c678d1d9-c065-470d-87d4-04095ebf0742"><strong>大森さん：</strong>CEチームには、リーダーの他にも複数の役割や役職が設けられています。実は、これらのロールはCEの人数が増えてきたことで最近立ち上がったものであり、<strong>役割や業務内容については明確に決まっていません。</strong></p><p name="55cb4652-3426-40ab-97fa-1f70f47c8235" id="55cb4652-3426-40ab-97fa-1f70f47c8235">むしろ、「何をすることがチームにとって最善か」「その上で何ができるのか」を自分たちで考え、環境を構築することがリーダーに求められていることなのかなと思っています。</p><p name="35e678e2-da57-44a5-9dae-92ab6a03e401" id="35e678e2-da57-44a5-9dae-92ab6a03e401">なので、周りの人から意見をもらったり、反対に良いアイデアを共有したりと<strong>個人で完結しない状態を構築することが、今後リーダーが担う役割になると考えていますね。</strong></p><h3 name="89893107-3e4e-4b7b-a119-c1dca8669abb" id="89893107-3e4e-4b7b-a119-c1dca8669abb">ーCEの業務内容について教えてください。</h3><p name="3e1cce07-6cfb-47ba-8a98-46a28c525907" id="3e1cce07-6cfb-47ba-8a98-46a28c525907"><strong>大森さん：</strong>MicoCloudを活用いただいているお客様の成果創出を目標に、マーケティング戦略の策定・プロダクトの初期設計から導入、運用までワンストップで伴走支援するのが主な業務です。解約率の低減だけでなく、アップセル・クロスセル獲得やMRR（Monthly Recurring Revenue）などもミッションになります。<br>また、プロダクト部門の担当者にお客様の声を直接伝え、よりお客様の課題解決ができるサービスを作り上げていくのもCEの重要なミッションの1つです。お客様の声をプロダクト開発に活かすために、隔週木曜日にはプロダクト部門が主導となって「サービスフィードバック会」を開催しています。</p><p name="3a851a7c-ee20-4167-ae76-73db69d4a262" id="3a851a7c-ee20-4167-ae76-73db69d4a262"><strong>▽CE（カスタマーエグゼクティブ）について詳しく知りたい方はこちら▽</strong></p><figure name="003cbfcc-6e20-4db1-b8ef-74fea1ba2155" id="003cbfcc-6e20-4db1-b8ef-74fea1ba2155" data-src="https://note.com/micoworks/n/n7ee5f8c62232" data-identifier="n7ee5f8c62232" embedded-service="note" embedded-content-key="emb25254f643b95"><div data-name="embedContainer"><div data-embed-service="note"><iframe class="note-embed" height="210" scrolling="no" style="border: 0px; display: block; max-width: 99%; width: 494px; padding: 0px; margin: 10px 0px; position: static; visibility: hidden;" loading="lazy" data-src="https://note.com/embed/notes/n7ee5f8c62232"></iframe> <a href="https://note.com/micoworks/n/n7ee5f8c62232" target="_blank" style="visibility: hidden;" rel="noopener noreferrer nofollow"></a></div></div></figure><p name="6b785741-03b9-434d-8870-71fd72ff6d27" id="6b785741-03b9-434d-8870-71fd72ff6d27"><strong>ー苦労した点や成長を実感できたエピソードがあれば教えてください。</strong></p><p name="13188d4a-a6fb-44e1-a2a9-f7cfdd743448" id="13188d4a-a6fb-44e1-a2a9-f7cfdd743448"><strong>佐藤さん：</strong>異業種から転職したため、<strong>SaaS業界やカスタマーサクセスの基本的な知識やMicoCloudの機能や提供サービスをインプットするところで苦労しました。</strong>また、Micoworksが取引しているお客様は幅広く、業界特有の成果指標や課題も理解しないといけないため、今も日々勉強中です。<br><strong>お客様から感謝の言葉をもらったり、自分が考えた施策によって売上が増えたりしたときは成長できたなと実感しますね。</strong></p><p name="9d5bcbaa-ba33-41fb-8cfd-a41446b5f4f5" id="9d5bcbaa-ba33-41fb-8cfd-a41446b5f4f5"><strong>大森さん：</strong>佐藤さんの言っていること分かる（笑）！<strong>Micoworksは次々と新しい事業や新しい商材が増えていくから、常に新しい知識をキャッチアップしないといけないんですよね。</strong>そこに関しては最初かなり苦戦しました。</p><p name="0ce88807-56e3-4395-901a-b3a536204cfc" id="0ce88807-56e3-4395-901a-b3a536204cfc">あと、中長期でお客様の課題解決に貢献するビジネスモデルだからこそ、<strong>できる幅が広いため終わりがなく難しいというか、奥が深いですね。</strong>ただ、悩み抜く経験をしたからこそ、よりお客様のニーズに沿った施策を企画・遂行できるようになったし、<strong>満足度調査でもお褒めの言葉をいただくことが出てきました。そういう部分では成長を実感できていますね。</strong></p><p name="54031d04-4e1e-4582-88ad-c065d9c03fd6" id="54031d04-4e1e-4582-88ad-c065d9c03fd6"><strong>竹中さん：</strong>前職では個人の飲食店オーナー様をメインに営業をしていました。それに対して、MicoCloudはエンタープライズ企業やスタートアップなど、<strong>今までとは異なる業種やタイプのお客様であるため、業界の理解や向き合い方は今も引き続き勉強中です。</strong><br>また、リーダーになってマネージャー層が参加する打ち合わせに入ったり、チームビルディングに関わったりすることで、<strong>すごく視野が広がったという実感がありますね。</strong></p><figure name="30165825-b6ad-44ad-a6fc-84facbd52742" id="30165825-b6ad-44ad-a6fc-84facbd52742"><img src="https://assets.st-note.com/img/1737086459-DgnlfaG5bR7SdZekr4ixJOLj.png?width=1200" alt="" width="620" height="465" loading="lazy"><figcaption></figcaption></figure><h2 name="b2b59947-4dd0-44e2-9bcb-409ef90d1eed" id="b2b59947-4dd0-44e2-9bcb-409ef90d1eed">チーム全員で成長！Micoworksに根付く「ALL FOR ONE」の精神</h2><h3 name="0278b57d-dca0-4a7a-bb17-1ec524a844e9" id="0278b57d-dca0-4a7a-bb17-1ec524a844e9">ーMicoworksの文化やチームの雰囲気で、特に魅力的だと感じている点は？</h3><p name="7cbbb82e-956c-4a52-9022-ad06daccd9cc" id="7cbbb82e-956c-4a52-9022-ad06daccd9cc"><strong>大森さん：意思決定のスピードも、皆さんのレスポンスのスピードも早いところですね。</strong>まさにMicoworksのバリュー「SMART SPEED」が体現されている気がします。そこに付随して、チームのために早く回答しようという「ALL FOR ONE」の精神も根付いていてすごく良いなと思いますね。</p><p name="17e24b4a-e0e9-4460-aec7-4eb4bfe5ec06" id="17e24b4a-e0e9-4460-aec7-4eb4bfe5ec06"><strong>佐藤さん：</strong>Micoworksで面白い文化だと感じたのが、<strong>ある分野に詳しい人を「〇〇大臣」みたいに呼ぶことですね。</strong>大森さんは、LINE通知メッセージ機能が詳しいので「LINE通知メッセージ大臣」になっています。</p><figure name="5271b7c9-7c70-4c4a-a3a1-19525182d356" id="5271b7c9-7c70-4c4a-a3a1-19525182d356"><img src="https://assets.st-note.com/img/1737086510-LSnhjpGJOBiVEqQeK7oA3auR.png?width=1200" alt="" width="620" height="351" loading="lazy"><figcaption>○○大臣は日々増えているとか…！</figcaption></figure><p name="3dca7057-c2d2-4fa6-b4ec-9bde53d6f2f0" id="3dca7057-c2d2-4fa6-b4ec-9bde53d6f2f0"><strong>また、勉強会も多く開催されていますね。</strong>特定の業界を学ぶ勉強会や、みんなでお菓子をつまみながら1時間オンラインでMicoCloudの新しい機能や商材を触る「もくもく会」、金曜の朝9時半から10時で「MicoFM（ミコエフエム）」と呼ばれるラジオ形式の勉強会が開催されています。ここでは、ハードスキルだけでなくビジネスにおけるソフトスキルの共有も行われています。</p><p name="018ef0c4-83d7-414c-8f13-90ad3f14b095" id="018ef0c4-83d7-414c-8f13-90ad3f14b095"><strong>竹中さん：Micoworksにはほめる文化があるなと思っています。</strong>3ヶ月に1回、CECS組織が一堂に集まる「オフライン会」が開催されています。そのイベントの1つに、CECS組織内のMVPを決める「あんたが大賞」というコンテンツがあって。第1回は大森さんが受賞していました。</p><p name="f1e7b9b9-cc93-4425-90f4-be0fde30121f" id="f1e7b9b9-cc93-4425-90f4-be0fde30121f">多くの人が集まる会はどうしても真面目になりがちですが、しっかりと台本を作って、<strong>今までの振り返りや今後の方向性、新しいサービスを面白おかしく共有する工夫をしていて。</strong><br>また、そこでは成功事例だけではなくトラブル事例なども共有しています。<strong>失敗を責めるのではなくポジティブに向き合ってくれるため、非常に相談がしやすいですね。</strong>そこは、まさにMicoworksのバリュー「OPEN MIND」が浸透しているところなのかなと感じました。</p><p name="21ab2b14-4a48-48a0-b915-8e82ba31394e" id="21ab2b14-4a48-48a0-b915-8e82ba31394e"><strong>佐藤さん：</strong>竹中さんがいうように、<strong>みんなに知識を共有する文化は浸透しているなと感じますね。</strong>入社当初は「すべて1人で完結しないといけない！」と抱え込みがちでしたが、Slackにわからないことを書くと多くの人が回答してくれるのには驚きました。<strong>助けてほしいと言える心理的安全性が高い環境だなと思いますね。</strong></p><figure name="4d9c0051-859c-4190-8c55-7327fb30e49d" id="4d9c0051-859c-4190-8c55-7327fb30e49d"><img src="https://assets.st-note.com/img/1737086524-ID1rGgzAVU0e7q6uWfibsC8Y.png?width=1200" alt="" width="620" height="348" loading="lazy"><figcaption>あんたが大賞等のコンテンツで毎回大盛況のオフライン会</figcaption></figure><h3 name="af3b36ac-8de7-4788-9e2e-0543a63c5496" id="af3b36ac-8de7-4788-9e2e-0543a63c5496">ー今後の展望やチャレンジしたいことを教えてください。</h3><p name="eb03038c-236d-433c-86ae-f6095b9ca6aa" id="eb03038c-236d-433c-86ae-f6095b9ca6aa"><strong>佐藤さん：</strong>入社して1年が経過したところで、まだまだ課題は多いです。<strong>まずはお客様に信頼される人になれるよう目の前の業務に取り組んでいきたいです。</strong><br>また、<strong>チームリーダーという役割を与えていただいたので、今後は「どうすればチームの皆が働きやすくなるか」についても気を配れるようになりたいですね。</strong>さらに、中長期的なビジョンとしては、チームや会社全体におけるコミュニケーションの活性化に寄り添える人材になれたら良いなと思っています。</p><p name="f730471a-50fe-431f-a930-76d5e745c69f" id="f730471a-50fe-431f-a930-76d5e745c69f"><strong>竹中さん：</strong>私も佐藤さんと同じく、入社して1年で勉強中の身ではありますが、<strong>「〇〇業界といえば竹中さん」といわれる存在になりたいですね。</strong><br>また、私はマーケティング未経験で入社しました。こんな私でもリーダーにステップアップできるんだと、<strong>今後入社する方々にとってのロールモデル的な存在になれたら良いなと思っています。</strong></p><p name="1db9a658-52fb-42e7-8b39-772870b89313" id="1db9a658-52fb-42e7-8b39-772870b89313"><strong>大森さん：</strong>就職活動の頃から「影響力のある人間になりたい」ということを自分の軸にしていました。<strong>CEではどういう状態になるのかを考えたときに、お客様から私を指名して選んでもらえることだと思っています。</strong><br>リーダーはできたばかりの肩書きではありますが、<strong>今後はマネージャーと現場メンバーの橋渡し的な存在になれたら良いなと思っていますね。</strong></p><figure name="c33fe069-52e7-4b54-ba27-59b6abdb19b9" id="c33fe069-52e7-4b54-ba27-59b6abdb19b9"><img src="https://assets.st-note.com/img/1737086867-BrWXsYtf4j3hOV57cD80SabE.png?width=1200" alt="" width="620" height="465" loading="lazy"><figcaption></figcaption></figure><p name="087affe0-6217-40bd-9143-503f48440820" id="087affe0-6217-40bd-9143-503f48440820"><strong>ーMicoworksは、どんなキャリアや強みを身につけられる環境だと思いますか？</strong></p><p name="c998a835-3f4c-447e-9fc2-8994987e1ac5" id="c998a835-3f4c-447e-9fc2-8994987e1ac5"><strong>佐藤さん：「どうやり切るか」というマインドが身につきます。</strong>裁量が大きい分、お客様の困り事や課題解決を考え抜く、向き合うことが求められるんですね。経営陣から「お客様の課題や成果から逃げない」と常々教えられていて。人として成長ができる場だと思います。ただ、思いっ切り仕事ができるのは、さっき竹中さんが話したように、<strong>失敗を責めずに力に変える文化があるからだと感じます。</strong></p><p name="129c4e96-50a4-4724-8e52-9afb8a154a87" id="129c4e96-50a4-4724-8e52-9afb8a154a87"><strong>竹中さん：マーケティング力が磨かれる環境だと思いますね。</strong>具体的には、お客様の課題や成果創出に対しての向き合い方や視点が身につきます。積極的にお客様の要望やニーズを叶えるための提案や発言をしていけば、それが1つの施策やプロジェクトにまで発展させられるのがMicoworksの良いところだと思いますね。</p><p name="c2644230-62e2-4216-a6af-8e6732dbaec7" id="c2644230-62e2-4216-a6af-8e6732dbaec7"><strong>大森さん：</strong>竹中さんがいったように、<strong>自分からボールを拾いにいく姿勢があれば、どこまでも成長できる会社です。</strong>皆さんやさしいので「フィードバックが欲しいです」とお願いしたら、いつでも答えてくれます。伸ばしたい知識や進みたいキャリアを決めて、それを自分で構築できる環境ではないかなと思いますね。</p><p name="0d2733a6-66d3-4155-8a97-b22351a37e4e" id="0d2733a6-66d3-4155-8a97-b22351a37e4e"><br></p><h3 name="5bd0490c-f8f7-4a0c-ac84-527205bf5105" id="5bd0490c-f8f7-4a0c-ac84-527205bf5105">ー最後に、どんな人と働きたいか、どんな人がMicoworksに向いているか教えてください！</h3><p name="6f697e38-8a83-4145-be4d-0cedf45fba0e" id="6f697e38-8a83-4145-be4d-0cedf45fba0e"><strong>大森さん：自分で率先して考える、アウトプットする力がある人だと良いですね。</strong>何か「こういうことをやっていきたい」という意思が強い方がマッチすると思います。とはいえ、我が強いだけだとチームではうまく機能しません。<strong>加えて他の人を尊重できる、考えられる力があると良いなと思いますね。</strong></p><p name="b8734a15-eb3a-4ffa-89cb-d58af3a15d63" id="b8734a15-eb3a-4ffa-89cb-d58af3a15d63"><strong>佐藤さん：</strong>確かに、<strong>他人のために何か協力できる人はMicoworksにマッチしているのかなと感じていて。</strong>それは本当に些細な気遣いで良いんです。人のために考え、動ける人と一緒に働きたいですね。</p><p name="0201b263-890b-4d17-86b5-51d40445b1eb" id="0201b263-890b-4d17-86b5-51d40445b1eb"><strong>竹中さん：</strong>抱え込まない人ですね。助けてくれる人も多いので、<strong>なんでも質問できる人が当社には向いてるのかなと思います。</strong>あと、Micoworksにはさまざまな価値観やキャラクターをもったメンバーがいるので、素直に良い部分を真似できる、取り入れられる人だとなお良いですね。</p><figure name="ad0c5c43-9c08-43c9-af0e-325ea5b72f93" id="ad0c5c43-9c08-43c9-af0e-325ea5b72f93"><img src="https://assets.st-note.com/img/1737086565-ESHICD71qsNz3exfhY6WKV5t.png?width=1200" alt="" width="620" height="465" loading="lazy"><figcaption></figcaption></figure><p style="text-align: center" name="e73be7ab-a4b8-4214-899e-6e8b03f6f071" id="e73be7ab-a4b8-4214-899e-6e8b03f6f071"><br>Micoworksに興味を持ってくださった方は、<a href="https://speakerdeck.com/micoworks/micoworkszhu-shi-hui-she-cai-yong-deck" target="_blank" rel="noopener noreferrer nofollow"><strong>採用Deck</strong></a>もぜひご覧ください。</p><figure name="e6c4f57d-f8f3-4047-b317-bf9abe5613be" id="e6c4f57d-f8f3-4047-b317-bf9abe5613be" data-src="https://speakerdeck.com/micoworks/micoworkszhu-shi-hui-she-cai-yong-deck" data-identifier="null" embedded-service="speakerdeck" embedded-content-key="emb52b6d443845d"><div data-name="embedContainer"><div data-embed-service="speakerdeck"><span><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.1972%;"><iframe src="https://speakerdeck.com/player/3b224fb9e1f146d69808d3c1f2fbd27b" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no" loading="lazy"></iframe></div></span></div></div></figure><p style="text-align: center" name="cb86a63d-5643-4594-8b72-4acfbb86a6ee" id="cb86a63d-5643-4594-8b72-4acfbb86a6ee"><strong><br>＼ Micoworksでは仲間を募集中です！応募はこちらから！／</strong></p><figure name="37eab9d0-f390-4e99-bfb2-dc8ce8548b91" id="37eab9d0-f390-4e99-bfb2-dc8ce8548b91" data-src="https://herp.careers/v1/micoworksinc" data-identifier="null" embedded-service="external-article" embedded-content-key="emb5f81a75e938c"><div data-name="embedContainer"><div data-embed-service="external-article"><span><div class="external-article-widget"> <a href="https://herp.careers/v1/micoworksinc" rel="noopener noreferrer nofollow" target="_blank"> <strong class="external-article-widget-title"> Micoworks株式会社の全ての求人一覧 </strong> <em class="external-article-widget-description"> Micoworks株式会社の全ての求人一覧です。 </em> <em class="external-article-widget-url"> herp.careers </em> </a><a class="external-article-widget-image" href="https://herp.careers/v1/micoworksinc" rel="noopener noreferrer nofollow" style="background-image: url('https://assets.st-note.com/production/uploads/ext/2332a15b642f9e9e96020ccdd3fbe0f92a21ed143af48f33db09cb3f2de9.png?x-type=ogp');" target="_blank"></a> </div> </span></div></div></figure></div>   <div style="display:none;" data-v-e7ed8ff0><button data-type="primary" data-size="small" data-width="fit" data-disable-focus="false" type="button" data-file-widget="fileDownloadButton" undefined="" class="a-button" data-v-76f5188b><div class="a-button__inner" data-v-76f5188b><i aria-hidden="true" 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</div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E5%83%8D%E3%81%8D%E6%96%B9" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #働き方 </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E3%82%B9%E3%82%BF%E3%83%BC%E3%83%88%E3%82%A2%E3%83%83%E3%83%97" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #スタートアップ </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E3%82%AB%E3%83%AB%E3%83%81%E3%83%A3%E3%83%BC" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #カルチャー </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E4%B8%AD%E9%80%94%E6%8E%A1%E7%94%A8" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #中途採用 </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/SaaS" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #SaaS </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E5%83%8D%E3%81%8F%E5%A5%B3%E6%80%A7" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #働く女性 </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E3%83%9E%E3%83%BC%E3%82%B1%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0%E3%81%AE%E4%BB%95%E4%BA%8B" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #マーケティングの仕事 </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #カスタマーサクセス </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/CS" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #CS </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/%E5%BA%A7%E8%AB%87%E4%BC%9A" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #座談会 </div>  </div></a></li><li tabindex="-1" class="m-tagList__item" style="display:;" data-v-4084a5f2><a href="/hashtag/Micoworks" rel="noopener noreferrer" class="hashtag a-link a-tag__link" data-v-43e40ddc data-v-193a6d49 data-v-4084a5f2><div class="a-tag a-tag__size_small" data-v-193a6d49>  <div class="a-tag__label" data-v-193a6d49> #Micoworks </div>  </div></a></li></ul> </div></div></div> <div class="p-article__action" data-v-4468fbb9><div class="o-actionControl" data-v-8eb4ccae data-v-4468fbb9><div class="o-actionControl__item" data-v-8eb4ccae><span likable-type="note" enable-no-login-onboarding="true" class="o-noteLikeV3" data-v-5b0bbae8 data-v-8eb4ccae><span data-circle-size="medium" class="o-noteLikeV3__iconContainer" data-v-5b0bbae8><span class="o-noteLikeV3__iconContainerInner" data-v-5b0bbae8><button aria-pressed="false" aria-label="スキ" class="o-noteLikeV3__iconButton leading-none flex items-center" data-v-5b0bbae8><i aria-hidden="true" data-disable-focus="true" data-circle-size="medium" data-tooltip="スキ" data-fill="lightGray" class="o-noteLikeV3__icon a-icon a-icon--heart a-icon--size_mediumSmall o-noteLikeV3__icon--colorBorder" data-v-5b0bbae8><span data-size="medium" 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src="data:image/svg+xml;charset=utf8,%3Csvg%20viewBox%3D%220%200%20100%20100%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Cdefs%3E%3ClinearGradient%20id%3D%22a%22%3E%3Cstop%20offset%3D%220%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%2233%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%2250%25%22%20stop-color%3D%22%23fff%22%2F%3E%3Cstop%20offset%3D%2267%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3Cstop%20offset%3D%22100%25%22%20stop-color%3D%22%23f7f9f9%22%2F%3E%3CanimateTransform%20attributeName%3D%22gradientTransform%22%20type%3D%22translate%22%20from%3D%22-1%200%22%20to%3D%221%200%22%20begin%3D%220s%22%20dur%3D%221.5s%22%20repeatCount%3D%22indefinite%22%2F%3E%3C%2FlinearGradient%3E%3C%2Fdefs%3E%3Cpath%20class%3D%22rect%22%20fill%3D%22url(%23a)%22%20d%3D%22M-100-100h300v300h-300z%22%2F%3E%3C%2Fsvg%3E" 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name=\"4028b3b3-d16e-44c8-9177-9bcc347797ef\" id=\"4028b3b3-d16e-44c8-9177-9bcc347797ef\"\u003Eこんにちは！Micoworksの採用チームです。\u003Cbr\u003E今回はカスタマーエグゼクティブ（以下、CE）チームでリーダーを務める、大森ひかり、佐藤恵美、竹中恵の3名にインタビューを実施。\u003Cbr\u003EなぜMicoworksに参画することになったのか、今後CEとしてどのようなことに挑戦したいのか、座談会形式で話を伺いました。\u003Cbr\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"9ecd6325-b76a-4331-8c4d-1e960db9173b\" id=\"9ecd6325-b76a-4331-8c4d-1e960db9173b\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737087215-PTM1rWb4nhLBVx8lQAJqeaUj.png?width=1200\" alt=\"\" width=\"620\" height=\"465\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Cfigure name=\"f87a5478-e9ca-4cc7-a6be-c40be05f28f4\" id=\"f87a5478-e9ca-4cc7-a6be-c40be05f28f4\"\u003E\u003Cblockquote\u003E\u003Cp name=\"248d32de-b8a5-485d-a52c-9b49d0ea5c90\" id=\"248d32de-b8a5-485d-a52c-9b49d0ea5c90\"\u003E\u003Cstrong\u003E＜プロフィール＞\u003C\u002Fstrong\u003E\u003Cbr\u003E\u003Cstrong\u003E大森ひかり（おおもり・ひかり）\u003C\u002Fstrong\u003E＜写真中央＞\u003Cbr\u003Eカスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。リクルートの求人広告代理店で営業を経験後、2022年2月にMicoworksへ入社。\u003Cbr\u003E\u003Cbr\u003E\u003Cstrong\u003E佐藤恵美（さとう・めぐみ）\u003C\u002Fstrong\u003E＜写真左＞\u003Cbr\u003Eカスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。西日本電信電話株式会社にて営業や経営企画を経験後、2023年10月にMicoworksへ入社。\u003Cbr\u003E\u003Cbr\u003E\u003Cstrong\u003E竹中恵（たけなか・めぐみ）\u003C\u002Fstrong\u003E＜写真右＞\u003Cbr\u003Eカスタマーエグゼクティブ統括本部、カスタマーエグゼクティブチームリーダー。株式会社ぐるなびにて、7年半ほど新規開拓やコンサルティング営業に従事。2023年12月にMicoworksへ入社。\u003C\u002Fp\u003E\u003C\u002Fblockquote\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ctable-of-contents name=\"c0b3184f-41ce-423d-89a2-6ce51ebc6caa\" id=\"c0b3184f-41ce-423d-89a2-6ce51ebc6caa\"\u003E\u003Cbr\u003E\u003C\u002Ftable-of-contents\u003E\u003Ch2 name=\"9a768b62-69c6-45fe-b0c5-7cdac3ea0999\" id=\"9a768b62-69c6-45fe-b0c5-7cdac3ea0999\"\u003E「もっとお客様に寄り添いたい」という思いからMicoworksへ\u003C\u002Fh2\u003E\u003Ch3 name=\"6e6fdb77-1949-4f0a-9854-a6d2c666a7ce\" id=\"6e6fdb77-1949-4f0a-9854-a6d2c666a7ce\"\u003Eーこれまでのご経歴について教えてください。\u003C\u002Fh3\u003E\u003Cp name=\"9e379371-5fad-46c4-b153-27a506c87bdd\" id=\"9e379371-5fad-46c4-b153-27a506c87bdd\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003E新卒で約50名規模のリクルートの代理店に入社し、「タウンワーク」や「リクナビNEXT」に掲載を希望する会社へ営業および記事制作・企画などの業務に従事していました。求人媒体ということもあって、担当するお客様は不動産、飲食店、マッサージ店と幅広かったです。\u003C\u002Fp\u003E\u003Cp name=\"cbc0a52c-36e6-4eb4-9f56-25ef288eca2a\" id=\"cbc0a52c-36e6-4eb4-9f56-25ef288eca2a\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003E西日本電信電話株式会社に新卒で入社し、新規案件創出をミッションに中小企業や、大手企業への情報機器・クラウドサービスのソリューション営業を担当していました。営業に7年携わったのち、経営企画に異動して1年ほど社内のコミュニケーション活性化など、組織設計に携わっていましたね。\u003C\u002Fp\u003E\u003Cp name=\"16d1f18e-3c97-4590-a644-d4dd9eb2a7f6\" id=\"16d1f18e-3c97-4590-a644-d4dd9eb2a7f6\"\u003E\u003Cstrong\u003E竹中さん：\u003C\u002Fstrong\u003E飲食店サイトを運営している「ぐるなび」に新卒で入社し、7年半ほど新規開拓から契約に至ったお客様に対してのコンサルティング営業に従事。個人店から大型チェーン店まで、さまざまな規模のお客様と取引をしていました。\u003Cbr\u003E\u003C\u002Fp\u003E\u003Ch3 name=\"52db6bc1-624a-40f8-b7ee-734b4f34bdb8\" id=\"52db6bc1-624a-40f8-b7ee-734b4f34bdb8\"\u003EーMicoworksへ入社をした決め手は？\u003C\u002Fh3\u003E\u003Cp name=\"4f4c16ea-7ee4-4564-aac0-9111fde25ab6\" id=\"4f4c16ea-7ee4-4564-aac0-9111fde25ab6\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003E求人媒体に掲載して採用が成功した後は、お客様と接点をもつ機会が少なくなり、\u003Cstrong\u003Eもっとお客様に寄り添える仕事に関わりたい思いが強くなっていたんです。\u003C\u002Fstrong\u003Eそんな折、新型コロナウイルスの感染拡大によって人材業界は大きな影響を受けました。そこで、改めて自身の今後のキャリアについて考えるようになったんです。\u003Cbr\u003Eお客様の課題解決に中長期で寄り添えるサービスを運営していて、かつ素敵な理念をもっていることや、成長意欲が高い点に惹かれ、Micoworksへ参画しました。\u003C\u002Fp\u003E\u003Cp name=\"e520b6be-05fb-46a2-8110-f20a25bc604b\" id=\"e520b6be-05fb-46a2-8110-f20a25bc604b\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003E私も大森さんと同じく営業職で、\u003Cstrong\u003E受注後に「どれだけ製品やソリューションをご活用いただけたか」「どれだけ価値を感じてもらえたか」という部分に寄り添えないことも多く、葛藤や悩みを抱いていましたね。\u003C\u002Fstrong\u003E\u003Cbr\u003E提供するサービスにより価値を感じていただくため、しっかりとお客様に伴走できるポジションで働きたいという思いから、Micoworksに参画することを決めました。\u003C\u002Fp\u003E\u003Cp name=\"402a4228-9dc5-4865-80f1-5ce773f468bf\" id=\"402a4228-9dc5-4865-80f1-5ce773f468bf\"\u003E\u003Cstrong\u003E竹中さん：\u003C\u002Fstrong\u003E前職には7年ほど在籍していたこともあって、\u003Cstrong\u003E自分の中ではやり切った感覚が強くなり、もっと違う環境でキャリアアップをできないか考えていました。\u003C\u002Fstrong\u003Eそんな中で、\u003Cstrong\u003E飲食店だけでなく幅広い業界の課題に寄り添って向き合える点に惹かれ、2023年にMicoworksへ参画しました。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"5d367416-f9cc-40f5-a7b4-b782298d2b65\" id=\"5d367416-f9cc-40f5-a7b4-b782298d2b65\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737086386-Pc24YVRWSITxmNlB76UgfJqk.png?width=1200\" alt=\"\" width=\"620\" height=\"465\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ch3 name=\"e4b76d8a-0d7b-4f78-adcc-41a6a4b8debf\" id=\"e4b76d8a-0d7b-4f78-adcc-41a6a4b8debf\"\u003Eー前の会社からスタートアップへ転職して感じたギャップは何かありますか？\u003C\u002Fh3\u003E\u003Cp name=\"ef7a104a-6cdd-4f65-9601-69f813046a6e\" id=\"ef7a104a-6cdd-4f65-9601-69f813046a6e\"\u003E\u003Cstrong\u003E竹中さん：\u003C\u002Fstrong\u003Eギャップは2つあって、\u003Cstrong\u003E1つが経営陣との距離の近さですね。\u003C\u002Fstrong\u003Eすぐ近くでCEOの山田さんが働いていて良い意味で驚きました（笑）。\u003Cbr\u003E\u003Cstrong\u003Eもう1つがスピード感です。\u003C\u002Fstrong\u003E意思決定の早さはもちろん、会社の成長速度もそうです。会社規模が大きくなるにつれて社員も増えていき、そこに合わせて立場やポジションが新設されていくのはとても良いなと感じました。\u003C\u002Fp\u003E\u003Cp name=\"81a70369-5ea7-4031-8640-0bb4000f562b\" id=\"81a70369-5ea7-4031-8640-0bb4000f562b\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003E本当に、会社の成長スピードについては同感ですね。2022年の2月入社時点で50人ほどだったのが、今では250人ぐらいになっていて。\u003Cstrong\u003E「50人なら全員の顔を覚えられるな」と思っていましたが、いよいよ難しくなってきました（笑）。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"3fc75764-05c7-446f-9887-0574609868fd\" id=\"3fc75764-05c7-446f-9887-0574609868fd\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003E確かに、皆さんレスポンスが早いですし、\u003Cstrong\u003Eあと経営層の意思決定が早いのには驚きましたね。\u003C\u002Fstrong\u003E「お客様にこういった機能を提供したいです」と提案したら、当日には承認が降りて、すぐにネクストアクションを考える......みたいなテンポで。まさにスタートアップならではのスピード感だなと思います。\u003C\u002Fp\u003E\u003Cfigure name=\"ee3f94f5-1c8b-4826-a38b-c89009696df6\" id=\"ee3f94f5-1c8b-4826-a38b-c89009696df6\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737086743-xf4MX2ZoBuOUyFERQ37SD5VI.png?width=1200\" alt=\"\" width=\"620\" height=\"465\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ch2 name=\"af665ef3-bcda-43c8-b0f7-ca316a65ee7d\" id=\"af665ef3-bcda-43c8-b0f7-ca316a65ee7d\"\u003E中長期で顧客と向き合う！CEが感じる仕事のやりがいと醍醐味\u003C\u002Fh2\u003E\u003Ch3 name=\"e77ec510-669a-4a60-b3ca-6ee69d37a923\" id=\"e77ec510-669a-4a60-b3ca-6ee69d37a923\"\u003EーCEのリーダーはどんな役割を担う職務になるのでしょうか？\u003C\u002Fh3\u003E\u003Cp name=\"c678d1d9-c065-470d-87d4-04095ebf0742\" id=\"c678d1d9-c065-470d-87d4-04095ebf0742\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003ECEチームには、リーダーの他にも複数の役割や役職が設けられています。実は、これらのロールはCEの人数が増えてきたことで最近立ち上がったものであり、\u003Cstrong\u003E役割や業務内容については明確に決まっていません。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"55cb4652-3426-40ab-97fa-1f70f47c8235\" id=\"55cb4652-3426-40ab-97fa-1f70f47c8235\"\u003Eむしろ、「何をすることがチームにとって最善か」「その上で何ができるのか」を自分たちで考え、環境を構築することがリーダーに求められていることなのかなと思っています。\u003C\u002Fp\u003E\u003Cp name=\"35e678e2-da57-44a5-9dae-92ab6a03e401\" id=\"35e678e2-da57-44a5-9dae-92ab6a03e401\"\u003Eなので、周りの人から意見をもらったり、反対に良いアイデアを共有したりと\u003Cstrong\u003E個人で完結しない状態を構築することが、今後リーダーが担う役割になると考えていますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Ch3 name=\"89893107-3e4e-4b7b-a119-c1dca8669abb\" id=\"89893107-3e4e-4b7b-a119-c1dca8669abb\"\u003EーCEの業務内容について教えてください。\u003C\u002Fh3\u003E\u003Cp name=\"3e1cce07-6cfb-47ba-8a98-46a28c525907\" id=\"3e1cce07-6cfb-47ba-8a98-46a28c525907\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003EMicoCloudを活用いただいているお客様の成果創出を目標に、マーケティング戦略の策定・プロダクトの初期設計から導入、運用までワンストップで伴走支援するのが主な業務です。解約率の低減だけでなく、アップセル・クロスセル獲得やMRR（Monthly Recurring Revenue）などもミッションになります。\u003Cbr\u003Eまた、プロダクト部門の担当者にお客様の声を直接伝え、よりお客様の課題解決ができるサービスを作り上げていくのもCEの重要なミッションの1つです。お客様の声をプロダクト開発に活かすために、隔週木曜日にはプロダクト部門が主導となって「サービスフィードバック会」を開催しています。\u003C\u002Fp\u003E\u003Cp name=\"3a851a7c-ee20-4167-ae76-73db69d4a262\" id=\"3a851a7c-ee20-4167-ae76-73db69d4a262\"\u003E\u003Cstrong\u003E▽CE（カスタマーエグゼクティブ）について詳しく知りたい方はこちら▽\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"003cbfcc-6e20-4db1-b8ef-74fea1ba2155\" id=\"003cbfcc-6e20-4db1-b8ef-74fea1ba2155\" data-src=\"https:\u002F\u002Fnote.com\u002Fmicoworks\u002Fn\u002Fn7ee5f8c62232\" data-identifier=\"n7ee5f8c62232\" embedded-service=\"note\" embedded-content-key=\"emb25254f643b95\"\u003E\u003Cdiv data-name=\"embedContainer\"\u003E\u003Cdiv data-embed-service=\"note\"\u003E\u003Ciframe class=\"note-embed\" height=\"210\" scrolling=\"no\" style=\"border: 0px; display: block; max-width: 99%; width: 494px; padding: 0px; margin: 10px 0px; position: static; visibility: hidden;\" loading=\"lazy\" data-src=\"https:\u002F\u002Fnote.com\u002Fembed\u002Fnotes\u002Fn7ee5f8c62232\"\u003E\u003C\u002Fiframe\u003E\n\u003Ca href=\"https:\u002F\u002Fnote.com\u002Fmicoworks\u002Fn\u002Fn7ee5f8c62232\" target=\"_blank\" style=\"visibility: hidden;\" rel=\"noopener noreferrer nofollow\"\u003E\u003C\u002Fa\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003C\u002Ffigure\u003E\u003Cp name=\"6b785741-03b9-434d-8870-71fd72ff6d27\" id=\"6b785741-03b9-434d-8870-71fd72ff6d27\"\u003E\u003Cstrong\u003Eー苦労した点や成長を実感できたエピソードがあれば教えてください。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"13188d4a-a6fb-44e1-a2a9-f7cfdd743448\" id=\"13188d4a-a6fb-44e1-a2a9-f7cfdd743448\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003E異業種から転職したため、\u003Cstrong\u003ESaaS業界やカスタマーサクセスの基本的な知識やMicoCloudの機能や提供サービスをインプットするところで苦労しました。\u003C\u002Fstrong\u003Eまた、Micoworksが取引しているお客様は幅広く、業界特有の成果指標や課題も理解しないといけないため、今も日々勉強中です。\u003Cbr\u003E\u003Cstrong\u003Eお客様から感謝の言葉をもらったり、自分が考えた施策によって売上が増えたりしたときは成長できたなと実感しますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"9d5bcbaa-ba33-41fb-8cfd-a41446b5f4f5\" id=\"9d5bcbaa-ba33-41fb-8cfd-a41446b5f4f5\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003E佐藤さんの言っていること分かる（笑）！\u003Cstrong\u003EMicoworksは次々と新しい事業や新しい商材が増えていくから、常に新しい知識をキャッチアップしないといけないんですよね。\u003C\u002Fstrong\u003Eそこに関しては最初かなり苦戦しました。\u003C\u002Fp\u003E\u003Cp name=\"0ce88807-56e3-4395-901a-b3a536204cfc\" id=\"0ce88807-56e3-4395-901a-b3a536204cfc\"\u003Eあと、中長期でお客様の課題解決に貢献するビジネスモデルだからこそ、\u003Cstrong\u003Eできる幅が広いため終わりがなく難しいというか、奥が深いですね。\u003C\u002Fstrong\u003Eただ、悩み抜く経験をしたからこそ、よりお客様のニーズに沿った施策を企画・遂行できるようになったし、\u003Cstrong\u003E満足度調査でもお褒めの言葉をいただくことが出てきました。そういう部分では成長を実感できていますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"54031d04-4e1e-4582-88ad-c065d9c03fd6\" id=\"54031d04-4e1e-4582-88ad-c065d9c03fd6\"\u003E\u003Cstrong\u003E竹中さん：\u003C\u002Fstrong\u003E前職では個人の飲食店オーナー様をメインに営業をしていました。それに対して、MicoCloudはエンタープライズ企業やスタートアップなど、\u003Cstrong\u003E今までとは異なる業種やタイプのお客様であるため、業界の理解や向き合い方は今も引き続き勉強中です。\u003C\u002Fstrong\u003E\u003Cbr\u003Eまた、リーダーになってマネージャー層が参加する打ち合わせに入ったり、チームビルディングに関わったりすることで、\u003Cstrong\u003Eすごく視野が広がったという実感がありますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"30165825-b6ad-44ad-a6fc-84facbd52742\" id=\"30165825-b6ad-44ad-a6fc-84facbd52742\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737086459-DgnlfaG5bR7SdZekr4ixJOLj.png?width=1200\" alt=\"\" width=\"620\" height=\"465\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ch2 name=\"b2b59947-4dd0-44e2-9bcb-409ef90d1eed\" id=\"b2b59947-4dd0-44e2-9bcb-409ef90d1eed\"\u003Eチーム全員で成長！Micoworksに根付く「ALL FOR ONE」の精神\u003C\u002Fh2\u003E\u003Ch3 name=\"0278b57d-dca0-4a7a-bb17-1ec524a844e9\" id=\"0278b57d-dca0-4a7a-bb17-1ec524a844e9\"\u003EーMicoworksの文化やチームの雰囲気で、特に魅力的だと感じている点は？\u003C\u002Fh3\u003E\u003Cp name=\"7cbbb82e-956c-4a52-9022-ad06daccd9cc\" id=\"7cbbb82e-956c-4a52-9022-ad06daccd9cc\"\u003E\u003Cstrong\u003E大森さん：意思決定のスピードも、皆さんのレスポンスのスピードも早いところですね。\u003C\u002Fstrong\u003EまさにMicoworksのバリュー「SMART SPEED」が体現されている気がします。そこに付随して、チームのために早く回答しようという「ALL FOR ONE」の精神も根付いていてすごく良いなと思いますね。\u003C\u002Fp\u003E\u003Cp name=\"17e24b4a-e0e9-4460-aec7-4eb4bfe5ec06\" id=\"17e24b4a-e0e9-4460-aec7-4eb4bfe5ec06\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003EMicoworksで面白い文化だと感じたのが、\u003Cstrong\u003Eある分野に詳しい人を「〇〇大臣」みたいに呼ぶことですね。\u003C\u002Fstrong\u003E大森さんは、LINE通知メッセージ機能が詳しいので「LINE通知メッセージ大臣」になっています。\u003C\u002Fp\u003E\u003Cfigure name=\"5271b7c9-7c70-4c4a-a3a1-19525182d356\" id=\"5271b7c9-7c70-4c4a-a3a1-19525182d356\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737086510-LSnhjpGJOBiVEqQeK7oA3auR.png?width=1200\" alt=\"\" width=\"620\" height=\"351\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E○○大臣は日々増えているとか…！\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Cp name=\"3dca7057-c2d2-4fa6-b4ec-9bde53d6f2f0\" id=\"3dca7057-c2d2-4fa6-b4ec-9bde53d6f2f0\"\u003E\u003Cstrong\u003Eまた、勉強会も多く開催されていますね。\u003C\u002Fstrong\u003E特定の業界を学ぶ勉強会や、みんなでお菓子をつまみながら1時間オンラインでMicoCloudの新しい機能や商材を触る「もくもく会」、金曜の朝9時半から10時で「MicoFM（ミコエフエム）」と呼ばれるラジオ形式の勉強会が開催されています。ここでは、ハードスキルだけでなくビジネスにおけるソフトスキルの共有も行われています。\u003C\u002Fp\u003E\u003Cp name=\"018ef0c4-83d7-414c-8f13-90ad3f14b095\" id=\"018ef0c4-83d7-414c-8f13-90ad3f14b095\"\u003E\u003Cstrong\u003E竹中さん：Micoworksにはほめる文化があるなと思っています。\u003C\u002Fstrong\u003E3ヶ月に1回、CECS組織が一堂に集まる「オフライン会」が開催されています。そのイベントの1つに、CECS組織内のMVPを決める「あんたが大賞」というコンテンツがあって。第1回は大森さんが受賞していました。\u003C\u002Fp\u003E\u003Cp name=\"f1e7b9b9-cc93-4425-90f4-be0fde30121f\" id=\"f1e7b9b9-cc93-4425-90f4-be0fde30121f\"\u003E多くの人が集まる会はどうしても真面目になりがちですが、しっかりと台本を作って、\u003Cstrong\u003E今までの振り返りや今後の方向性、新しいサービスを面白おかしく共有する工夫をしていて。\u003C\u002Fstrong\u003E\u003Cbr\u003Eまた、そこでは成功事例だけではなくトラブル事例なども共有しています。\u003Cstrong\u003E失敗を責めるのではなくポジティブに向き合ってくれるため、非常に相談がしやすいですね。\u003C\u002Fstrong\u003Eそこは、まさにMicoworksのバリュー「OPEN MIND」が浸透しているところなのかなと感じました。\u003C\u002Fp\u003E\u003Cp name=\"21ab2b14-4a48-48a0-b915-8e82ba31394e\" id=\"21ab2b14-4a48-48a0-b915-8e82ba31394e\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003E竹中さんがいうように、\u003Cstrong\u003Eみんなに知識を共有する文化は浸透しているなと感じますね。\u003C\u002Fstrong\u003E入社当初は「すべて1人で完結しないといけない！」と抱え込みがちでしたが、Slackにわからないことを書くと多くの人が回答してくれるのには驚きました。\u003Cstrong\u003E助けてほしいと言える心理的安全性が高い環境だなと思いますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"4d9c0051-859c-4190-8c55-7327fb30e49d\" id=\"4d9c0051-859c-4190-8c55-7327fb30e49d\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737086524-ID1rGgzAVU0e7q6uWfibsC8Y.png?width=1200\" alt=\"\" width=\"620\" height=\"348\" loading=\"lazy\"\u003E\u003Cfigcaption\u003Eあんたが大賞等のコンテンツで毎回大盛況のオフライン会\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Ch3 name=\"af3b36ac-8de7-4788-9e2e-0543a63c5496\" id=\"af3b36ac-8de7-4788-9e2e-0543a63c5496\"\u003Eー今後の展望やチャレンジしたいことを教えてください。\u003C\u002Fh3\u003E\u003Cp name=\"eb03038c-236d-433c-86ae-f6095b9ca6aa\" id=\"eb03038c-236d-433c-86ae-f6095b9ca6aa\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003E入社して1年が経過したところで、まだまだ課題は多いです。\u003Cstrong\u003Eまずはお客様に信頼される人になれるよう目の前の業務に取り組んでいきたいです。\u003C\u002Fstrong\u003E\u003Cbr\u003Eまた、\u003Cstrong\u003Eチームリーダーという役割を与えていただいたので、今後は「どうすればチームの皆が働きやすくなるか」についても気を配れるようになりたいですね。\u003C\u002Fstrong\u003Eさらに、中長期的なビジョンとしては、チームや会社全体におけるコミュニケーションの活性化に寄り添える人材になれたら良いなと思っています。\u003C\u002Fp\u003E\u003Cp name=\"f730471a-50fe-431f-a930-76d5e745c69f\" id=\"f730471a-50fe-431f-a930-76d5e745c69f\"\u003E\u003Cstrong\u003E竹中さん：\u003C\u002Fstrong\u003E私も佐藤さんと同じく、入社して1年で勉強中の身ではありますが、\u003Cstrong\u003E「〇〇業界といえば竹中さん」といわれる存在になりたいですね。\u003C\u002Fstrong\u003E\u003Cbr\u003Eまた、私はマーケティング未経験で入社しました。こんな私でもリーダーにステップアップできるんだと、\u003Cstrong\u003E今後入社する方々にとってのロールモデル的な存在になれたら良いなと思っています。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"1db9a658-52fb-42e7-8b39-772870b89313\" id=\"1db9a658-52fb-42e7-8b39-772870b89313\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003E就職活動の頃から「影響力のある人間になりたい」ということを自分の軸にしていました。\u003Cstrong\u003ECEではどういう状態になるのかを考えたときに、お客様から私を指名して選んでもらえることだと思っています。\u003C\u002Fstrong\u003E\u003Cbr\u003Eリーダーはできたばかりの肩書きではありますが、\u003Cstrong\u003E今後はマネージャーと現場メンバーの橋渡し的な存在になれたら良いなと思っていますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"c33fe069-52e7-4b54-ba27-59b6abdb19b9\" id=\"c33fe069-52e7-4b54-ba27-59b6abdb19b9\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737086867-BrWXsYtf4j3hOV57cD80SabE.png?width=1200\" alt=\"\" width=\"620\" height=\"465\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Cp name=\"087affe0-6217-40bd-9143-503f48440820\" id=\"087affe0-6217-40bd-9143-503f48440820\"\u003E\u003Cstrong\u003EーMicoworksは、どんなキャリアや強みを身につけられる環境だと思いますか？\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"c998a835-3f4c-447e-9fc2-8994987e1ac5\" id=\"c998a835-3f4c-447e-9fc2-8994987e1ac5\"\u003E\u003Cstrong\u003E佐藤さん：「どうやり切るか」というマインドが身につきます。\u003C\u002Fstrong\u003E裁量が大きい分、お客様の困り事や課題解決を考え抜く、向き合うことが求められるんですね。経営陣から「お客様の課題や成果から逃げない」と常々教えられていて。人として成長ができる場だと思います。ただ、思いっ切り仕事ができるのは、さっき竹中さんが話したように、\u003Cstrong\u003E失敗を責めずに力に変える文化があるからだと感じます。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"129c4e96-50a4-4724-8e52-9afb8a154a87\" id=\"129c4e96-50a4-4724-8e52-9afb8a154a87\"\u003E\u003Cstrong\u003E竹中さん：マーケティング力が磨かれる環境だと思いますね。\u003C\u002Fstrong\u003E具体的には、お客様の課題や成果創出に対しての向き合い方や視点が身につきます。積極的にお客様の要望やニーズを叶えるための提案や発言をしていけば、それが1つの施策やプロジェクトにまで発展させられるのがMicoworksの良いところだと思いますね。\u003C\u002Fp\u003E\u003Cp name=\"c2644230-62e2-4216-a6af-8e6732dbaec7\" id=\"c2644230-62e2-4216-a6af-8e6732dbaec7\"\u003E\u003Cstrong\u003E大森さん：\u003C\u002Fstrong\u003E竹中さんがいったように、\u003Cstrong\u003E自分からボールを拾いにいく姿勢があれば、どこまでも成長できる会社です。\u003C\u002Fstrong\u003E皆さんやさしいので「フィードバックが欲しいです」とお願いしたら、いつでも答えてくれます。伸ばしたい知識や進みたいキャリアを決めて、それを自分で構築できる環境ではないかなと思いますね。\u003C\u002Fp\u003E\u003Cp name=\"0d2733a6-66d3-4155-8a97-b22351a37e4e\" id=\"0d2733a6-66d3-4155-8a97-b22351a37e4e\"\u003E\u003Cbr\u003E\u003C\u002Fp\u003E\u003Ch3 name=\"5bd0490c-f8f7-4a0c-ac84-527205bf5105\" id=\"5bd0490c-f8f7-4a0c-ac84-527205bf5105\"\u003Eー最後に、どんな人と働きたいか、どんな人がMicoworksに向いているか教えてください！\u003C\u002Fh3\u003E\u003Cp name=\"6f697e38-8a83-4145-be4d-0cedf45fba0e\" id=\"6f697e38-8a83-4145-be4d-0cedf45fba0e\"\u003E\u003Cstrong\u003E大森さん：自分で率先して考える、アウトプットする力がある人だと良いですね。\u003C\u002Fstrong\u003E何か「こういうことをやっていきたい」という意思が強い方がマッチすると思います。とはいえ、我が強いだけだとチームではうまく機能しません。\u003Cstrong\u003E加えて他の人を尊重できる、考えられる力があると良いなと思いますね。\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cp name=\"b8734a15-eb3a-4ffa-89cb-d58af3a15d63\" id=\"b8734a15-eb3a-4ffa-89cb-d58af3a15d63\"\u003E\u003Cstrong\u003E佐藤さん：\u003C\u002Fstrong\u003E確かに、\u003Cstrong\u003E他人のために何か協力できる人はMicoworksにマッチしているのかなと感じていて。\u003C\u002Fstrong\u003Eそれは本当に些細な気遣いで良いんです。人のために考え、動ける人と一緒に働きたいですね。\u003C\u002Fp\u003E\u003Cp name=\"0201b263-890b-4d17-86b5-51d40445b1eb\" id=\"0201b263-890b-4d17-86b5-51d40445b1eb\"\u003E\u003Cstrong\u003E竹中さん：\u003C\u002Fstrong\u003E抱え込まない人ですね。助けてくれる人も多いので、\u003Cstrong\u003Eなんでも質問できる人が当社には向いてるのかなと思います。\u003C\u002Fstrong\u003Eあと、Micoworksにはさまざまな価値観やキャラクターをもったメンバーがいるので、素直に良い部分を真似できる、取り入れられる人だとなお良いですね。\u003C\u002Fp\u003E\u003Cfigure name=\"ad0c5c43-9c08-43c9-af0e-325ea5b72f93\" id=\"ad0c5c43-9c08-43c9-af0e-325ea5b72f93\"\u003E\u003Cimg src=\"https:\u002F\u002Fassets.st-note.com\u002Fimg\u002F1737086565-ESHICD71qsNz3exfhY6WKV5t.png?width=1200\" alt=\"\" width=\"620\" height=\"465\" loading=\"lazy\"\u003E\u003Cfigcaption\u003E\u003C\u002Ffigcaption\u003E\u003C\u002Ffigure\u003E\u003Cp style=\"text-align: center\" name=\"e73be7ab-a4b8-4214-899e-6e8b03f6f071\" id=\"e73be7ab-a4b8-4214-899e-6e8b03f6f071\"\u003E\u003Cbr\u003EMicoworksに興味を持ってくださった方は、\u003Ca href=\"https:\u002F\u002Fspeakerdeck.com\u002Fmicoworks\u002Fmicoworkszhu-shi-hui-she-cai-yong-deck\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"\u003E\u003Cstrong\u003E採用Deck\u003C\u002Fstrong\u003E\u003C\u002Fa\u003Eもぜひご覧ください。\u003C\u002Fp\u003E\u003Cfigure name=\"e6c4f57d-f8f3-4047-b317-bf9abe5613be\" id=\"e6c4f57d-f8f3-4047-b317-bf9abe5613be\" data-src=\"https:\u002F\u002Fspeakerdeck.com\u002Fmicoworks\u002Fmicoworkszhu-shi-hui-she-cai-yong-deck\" data-identifier=\"null\" embedded-service=\"speakerdeck\" embedded-content-key=\"emb52b6d443845d\"\u003E\u003Cdiv data-name=\"embedContainer\"\u003E\u003Cdiv data-embed-service=\"speakerdeck\"\u003E\u003Cspan\u003E\u003Cdiv style=\"left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.1972%;\"\u003E\u003Ciframe src=\"https:\u002F\u002Fspeakerdeck.com\u002Fplayer\u002F3b224fb9e1f146d69808d3c1f2fbd27b\" style=\"top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;\" allowfullscreen=\"\" scrolling=\"no\" loading=\"lazy\"\u003E\u003C\u002Fiframe\u003E\u003C\u002Fdiv\u003E\u003C\u002Fspan\u003E\u003C\u002Fdiv\u003E\u003C\u002Fdiv\u003E\u003C\u002Ffigure\u003E\u003Cp style=\"text-align: center\" name=\"cb86a63d-5643-4594-8b72-4acfbb86a6ee\" id=\"cb86a63d-5643-4594-8b72-4acfbb86a6ee\"\u003E\u003Cstrong\u003E\u003Cbr\u003E＼ Micoworksでは仲間を募集中です！応募はこちらから！／\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003Cfigure name=\"37eab9d0-f390-4e99-bfb2-dc8ce8548b91\" id=\"37eab9d0-f390-4e99-bfb2-dc8ce8548b91\" data-src=\"https:\u002F\u002Fherp.careers\u002Fv1\u002Fmicoworksinc\" data-identifier=\"null\" embedded-service=\"external-article\" embedded-content-key=\"emb5f81a75e938c\"\u003E\u003Cdiv data-name=\"embedContainer\"\u003E\u003Cdiv data-embed-service=\"external-article\"\u003E\u003Cspan\u003E\u003Cdiv class=\"external-article-widget\"\u003E\n\u003Ca href=\"https:\u002F\u002Fherp.careers\u002Fv1\u002Fmicoworksinc\" rel=\"noopener noreferrer nofollow\" target=\"_blank\"\u003E\n\u003Cstrong class=\"external-article-widget-title\"\u003E\nMicoworks株式会社の全ての求人一覧\n\u003C\u002Fstrong\u003E\n\u003Cem class=\"external-article-widget-description\"\u003E\nMicoworks株式会社の全ての求人一覧です。\n\u003C\u002Fem\u003E\n\u003Cem class=\"external-article-widget-url\"\u003E\nherp.careers\n\u003C\u002Fem\u003E\n\u003C\u002Fa\u003E\u003Ca class=\"external-article-widget-image\" href=\"https:\u002F\u002Fherp.careers\u002Fv1\u002Fmicoworksinc\" rel=\"noopener noreferrer nofollow\" style=\"background-image: url('https:\u002F\u002Fassets.st-note.com\u002Fproduction\u002Fuploads\u002Fext\u002F2332a15b642f9e9e96020ccdd3fbe0f92a21ed143af48f33db09cb3f2de9.png?x-type=ogp');\" 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FOR ONE」の精神","ーMicoworksの文化やチームの雰囲気で、特に魅力的だと感じている点は？","ー今後の展望やチャレンジしたいことを教えてください。","ー最後に、どんな人と働きたいか、どんな人がMicoworksに向いているか教えてください！","\u002F"));</script><script src="https://d291vdycu0ht11.cloudfront.net/nuxt/production/acba874.js" defer></script><script src="https://d291vdycu0ht11.cloudfront.net/nuxt/production/note.123ddf21ab6901d6673f.js" defer></script><script src="https://d291vdycu0ht11.cloudfront.net/nuxt/production/note.585fbd12d808c17a3533.js" defer></script><script src="https://d291vdycu0ht11.cloudfront.net/nuxt/production/note.3f957dbcc27efdd9b841.js" defer></script><script src="https://d291vdycu0ht11.cloudfront.net/nuxt/production/note.6a52b6d7c68cfa0ffffc.js" defer></script><script src="https://d291vdycu0ht11.cloudfront.net/nuxt/production/note.62c2bb5b4e5850c081b2.js" defer></script><script src="https://d291vdycu0ht11.cloudfront.net/nuxt/production/note.44d0009a0c8d40770f12.js" defer></script><script 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