Privacy | Samsung UK

<!DOCTYPE html> <html lang="en-GB"> <head>        <link rel="preconnect" href="https://images.samsung.com"/>   <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <meta name="viewport" content="width=device-width, initial-scale=1"/>  <title>Privacy | Samsung UK</title> <meta name="title" content="Privacy | Samsung UK"/> <link rel="canonical" href="https://www.samsung.com/uk/info/privacy/"/> <meta name="keywords" content="samsung, samsung.com, samsung electronics, samsung website, privacy."/> <meta name="description" content="Samsung Electronics (UK) Limited - Website Privacy and Cookies Policy"/> <meta name="date" content="2024-01-13"/> <meta name="sitecode" content="uk"/> <meta name="twitter:card" content="Summary"/> <meta name="twitter:site" content="@SamsungUK"/> <meta name="twitter:creator" content="@SamsungUK"/> <meta name="twitter:url" 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depth_4 = ""; var depth_5 = ""; var digitalData = { "page" : { "pageInfo" : { "siteCode" : "uk", "pageName" : pageName, "pageID" : "L2NvbnRlbnQvc2Ftc3VuZy91ay9pbmZvL3ByaXZhY3k=", "pageTrack" : "privacy", "originPlaform" : "web" }, "pathIndicator" : { "depth_2" : depth_2, "depth_3" : depth_3, "depth_4" : depth_4, "depth_5" : depth_5 } }, "user": { "userDeviceList": [ ] }, "product" : { "category" : "", "model_code" : "", // PD class정보 이용하여 설정 "model_name" : "", // PD page(server-side) "displayName" : "", // PD class정보 이용하여 설정 "pvi_type_code" : "", //PD page(server-side) "pvi_type_name" : "", //PD page(server-side) "pvi_subtype_code" : "", //PD page(server-side) "pvi_subtype_name" : "",//PD page(server-side) "pd_type" : "", //PD type "content_id" : "", "products" : "", "prodView" : "" } } </script>    <script type="text/javascript"> !function(e,i,t,n){var o=e.head,a=document.cookie.split("; ").find((e=>e.startsWith("cmapi_cookie_privacy=")));if((a?a.split("=")[1]:"").includes("3")&&o){if(i)return;var d=e.createElement("style");d.id="alloy-prehiding",d.innerText="body { opacity: 0 !important }",o.appendChild(d),setTimeout((function(){d.parentNode&&d.parentNode.removeChild(d)}),1500)}}(document,-1!==document.location.href.indexOf("adobe_authoring_enabled")); </script>    <script src="//assets.adobedtm.com/72afb75f5516/2dae2587738a/launch-15ca6ca5d7c9.min.js" async></script>      <script> let isWebView = false; let isPlatformReady = false; class ShopAppUtil { constructor(params) { this.params = params; // let startT = new Date().valueOf(); // console.log("★ startTime:", startT); // if(!!window.flutter_inappwebview){ let siteCode = "uk"; let appCookie = document.cookie.match(`(^|;) ?WebView=([^;]*)(;|$)`); if(appCookie != null && appCookie[2] === "Y"){ isWebView = true; }else if(siteCode !== "fr"){ isWebView = !!window.flutter_inappwebview; } // } if(isWebView){ 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setupNormalBack = () => { this.callHandler('configureBackV2', false, false, false, '') .then(function (result) { console.log(JSON.stringify(result)); }) .catch(function (err) { console.log("Error in configureBackV2", err) }) } getUserDetails = () => new Promise((resolve, reject) => { this.callHandler('getUserDetails', 'window.setUserDetails') .then(result => { this.logger("User Details", result) resolve(result) }) .catch(err => { this.logger("Error in getUserDetails", err) reject(err) }) }) updateCartCount = (cartCount) => new Promise((resolve, reject) => { this.callHandler('updateCartCount', cartCount) .then(result => { this.logger("updated Cart Count", result) resolve(result) }) .catch(err => { this.logger("Error in updateCartCount", err) reject(err) }) }) getToken = () => new Promise((resolve, reject) => { this.callHandler('getToken', false) .then(result => { this.logger("GetToken Success", result) resolve(result) }) .catch(err => { this.logger("Error in getToken", err) reject(err) }) }) displayInAppReview = () => new Promise((resolve, reject) => { this.callHandler('displayInAppReview') .then(result => { this.logger("displayInAppReview success") resolve(result) }) .catch(err => { this.logger("displayInAppReview failed") reject(err) }) }) } // [START log_event] function logEvent(name, params) { if (!name) { return; } if (window.AnalyticsWebInterface) { // Call Android interface window.AnalyticsWebInterface.logEvent(name, JSON.stringify(params)); } else if (window.webkit && window.webkit.messageHandlers && window.webkit.messageHandlers.firebase) { // Call iOS interface var message = { command: 'logEvent', name: name, parameters: params }; window.webkit.messageHandlers.firebase.postMessage(message); } else { // No Android or iOS interface found console.log("No native APIs found."); } } // [END log_event] // [START set_user_property] function setUserProperty(name, value) { if (!name || !value) { return; } if (window.AnalyticsWebInterface) { // Call Android interface 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if(document.querySelector(".gnb") != null && document.querySelector(".gnb").style != null) { document.querySelector(".gnb").style.display='none'; } if(document.querySelector(".nv00-gnb") != null && document.querySelector(".nv00-gnb").style != null) { document.querySelector(".nv00-gnb").style.display='none'; } if(document.querySelector(".nv00-gnb-v3") != null && document.querySelector(".nv00-gnb-v3").style != null) { document.querySelector(".nv00-gnb-v3").style.display='none'; } //CRHQ-9185 [B2C] shop app - DB 전환 건 - 쿠키 체크 및 미노출 처리 - 보완로직 if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } if(document.querySelector(".breadcrumb") != null && document.querySelector(".breadcrumb").style != null) { document.querySelector(".breadcrumb").style.display='none'; } if(document.querySelector(".nv17-breadcrumb") != null && 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document.querySelector(".footer-language__anchor").style != null) { document.querySelector(".footer-language__anchor").style.display='none'; } if(document.querySelector(".footer-language-wrap") != null && document.querySelector(".footer-language-wrap").style != null) { document.querySelector(".footer-language-wrap").style.display='none'; } if(document.querySelector(".footer-sns") != null && document.querySelector(".footer-sns").style != null) { document.querySelector(".footer-sns").style.display='none'; } if(document.querySelector(".footer-terms") != null && document.querySelector(".footer-terms").style != null) { document.querySelector(".footer-terms").style.display='none'; } if(document.querySelector("#teconsent") != null && document.querySelector("#teconsent").style != null) { document.querySelector("#teconsent").style.display='none'; } if(document.querySelector("#QSIFeedbackButton-btn") != null && document.querySelector("#QSIFeedbackButton-btn").style != null) { document.querySelector("#QSIFeedbackButton-btn").style.display='none'; } if (window.location.href.indexOf("/mypage/myproducts/") > -1 || window.location.href.indexOf("/mypage/myrepair/") > -1 || window.location.href.indexOf("/mypage/rewards/") > -1 || window.location.href.indexOf("/mypage/myreferrals/") > -1) { if(document.querySelector(".explore-lnb-navigation") != null && document.querySelector(".explore-lnb-navigation").style != null) { document.querySelector(".explore-lnb-navigation").style.display='none'; } if(document.querySelector(".nv-g-lnb") != null && document.querySelector(".nv-g-lnb").style != null) { document.querySelector(".nv-g-lnb").style.display='none'; } if(document.querySelector(".pd-g-floating-nav") != null && document.querySelector(".pd-g-floating-nav").style != null) { document.querySelector(".pd-g-floating-nav").style.display='none'; } document.querySelectorAll("#content a[target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); } if("page-standard-pd" === "page-static-gnb-hq" || "page-buying-pd" === "page-static-gnb-hq" || "page-feature-pd" === "page-static-gnb-hq") { if(document.querySelector(".pd-header-navigation__menu-epromoter-cta") != null && document.querySelector(".pd-header-navigation__menu-epromoter-cta").style != null) { document.querySelector(".pd-header-navigation__menu-epromoter-cta").style.display='none'; } if(document.querySelector(".product-detail-kv__cta-epromotor") != null && document.querySelector(".product-detail-kv__cta-epromotor").style != null) { document.querySelector(".product-detail-kv__cta-epromotor").style.display='none'; } }else if("page-bc-pd" === "page-static-gnb-hq"){ document.querySelectorAll("#content .s-message-link").forEach(function(item){ item.style.display = "none"; }); } document.querySelectorAll("#content a[href$='.pdf'][target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); if(document.querySelector(".cookie-bar__app-banner") != null && document.querySelector(".cookie-bar__app-banner").style != null) { document.querySelector(".cookie-bar__app-banner").style.display='none'; } if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } //[EPP] Partner Bar 미노출 처리 if(document.querySelector(".partner-bar-wrap") != null && document.querySelector(".partner-bar-wrap").style != null) { document.querySelector(".partner-bar-wrap").style.display='none'; } if(window.sg && window.sg.common && window.sg.common.utils){ window.sg.common.utils.visibleScroll(); } } let timerId = setInterval(() => { if(isWebView){ hideHeaderFooterByWindowFlutterInappwebview(); } if(window.location.href.indexOf("samsung.com.cn") > -1){ //cn국가인 경우 //추가된 userAgent 판단 로직 var ua = navigator.userAgent; var ualower = ua.toLowerCase(); if(/micromessenger/.test(ualower)){ //userAgent include 'micromessenger' 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class="nv00-gnb__l1-menu" data-group-code="none"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and audio:tv by size" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size"> TV by Size <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/98-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:98 inch tvs" role="menuitem"> 98 inch TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/85-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:85 inch tvs" role="menuitem"> 85 inch TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/75-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:75 inch tvs" role="menuitem"> 75 inch TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/65-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:65 inch tvs" role="menuitem"> 65 inch TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/55-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:55 inch tvs" role="menuitem"> 55 inch TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/50-inch-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:50 inch tvs" role="menuitem"> 50 inch TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/all-tvs/?43-and-under" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:43 inch tvs" role="menuitem"> 43 inch TVs or smaller </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/tv-buying-guide/what-size-tv-should-i-get/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:what size tv should i get" role="menuitem"> What size TV should I get?<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/big-screen-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:why upgrade your screen size" role="menuitem"> Why upgrade your screen size? </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/supersize-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:why a 98 tv" role="menuitem"> Why a 98” TV? </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/all-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by size:all tvs" role="menuitem"> All TVs<br /> </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and audio:tv by resolution" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution"> TV by Resolution<br /> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/8k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:8k tvs" role="menuitem"> 8K TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/uhd-4k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:4k tvs" role="menuitem"> 4K TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/full-hd-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:full hd hd tvs" role="menuitem"> Full HD/HD TVs<br /> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/tv-buying-guide/what-is-4k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:what is 4k tv?" role="menuitem"> What is 4K TV? </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/tvs/tv-buying-guide/what-is-8k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:tv by resolution:what is 8k tv?" role="menuitem"> What is 8K TV? </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and audio:projectors" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:projectors"> Projectors <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/projector/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:projectors:discover projectors" role="menuitem"> Discover Projectors </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/projectors/all-projectors/?the-premiere" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and 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</a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu" data-group-code="03000000"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and audio:sound devices" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices"> Sound Devices <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:discover sound devices" role="menuitem"> Discover Sound Devices </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/soundbar-buying-guide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:soundbar buying guide" role="menuitem"> Soundbar Buying Guide </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/all-audio-devices/?q-series-soundbars" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:q series soundbars" role="menuitem"> Q-series Soundbars </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/all-audio-devices/?ultra-slim-soundbars" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:ultra slim soundbars" role="menuitem"> Ultra Slim Soundbars </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/all-audio-devices/?s-series-soundbars" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:s series soundbars" role="menuitem"> S-series Soundbars </a> </li> <li 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href="https://www.samsung.com/uk/audio-devices/all-audio-devices/?music-frame" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:music frame" role="menuitem"> Music Frame <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">New</span> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/all-audio-devices/?sound-tower" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:sound towers" role="menuitem"> Sound Towers </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-accessories/all-audio-accessories/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and audio:sound devices:audio accessories" role="menuitem"> Audio Accessories </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/uk/audio-devices/#SoundbarRangeNavigator" 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Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Why Create a Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/mypage/orders/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" role="menuitem"> Orders </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/mypage/myproducts/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product registration" aria-label="product registration" role="menuitem"> Product Registration<br /> </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/rewards/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="samsung rewards" aria-label="samsung rewards" role="menuitem"> Samsung Rewards </a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" href="/uk/members/" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" role="menuitem"> Members </a> </li> </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn mobile-only js-account" href="javascript:;" role="button" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only"> <a class="nv00-gnb__utility-user-menu-link js-user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="menuitem" aria-label="Manage Account"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#user-bold" href="#user-bold"></use> </svg> </span> <p class="user-name"></p> <p class="hidden">Manage Account</p> </a> <p class="nv00-gnb__utility-user-menu-rewards"> <a href="/uk/why-samsung-account/" class="nv00-gnb__utility-user-menu-rewards-link" aria-label="Why Create a Samsung Account? Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> Why Create a Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </p> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my page" target="_self" aria-label="my page" href="/uk/mypage/" role="menuitem">My page</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="orders" target="_self" aria-label="orders" href="/uk/mypage/orders/" role="menuitem">Orders</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="wishlist" target="_blank" aria-label="wishlist" href="https://shop.samsung.com/uk/mypage/wishlist" role="menuitem">Wishlist</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="product registration" target="_self" aria-label="product registration" href="/uk/mypage/myproducts/" role="menuitem">Product Registration<br /></a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="my rewards" target="_self" aria-label="my rewards" href="/uk/mypage/rewards/" role="menuitem">My Rewards</a> </li> <li class="nv00-gnb__utility-user-menu"> <a class="nv00-gnb__utility-user-menu-link" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="members" target="_self" aria-label="members" href="/uk/members/" role="menuitem">Members</a> </li> <li class="nv00-gnb__utility-user-menu"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">Log out</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#menu-bold" href="#menu-bold"></use> </svg> </button> </div> </div> <div class="nv00-gnb__inner-wrap-looping--end" tabindex="0"></div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/Samsung_com_UK/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="84hg4924k6"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.uk.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/Samsung_com_UK/signOutGate"> <input type="hidden" name="client_id" value="84hg4924k6"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.uk.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="84hg4924k6"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.uk.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.uk.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="84hg4924k6"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="84hg4924k6"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://api.shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/Samsung_com_UK/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/Samsung_com_UK/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="GB"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="84hg4924k6"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.uk.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="Hybris-new"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType" value="global"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv" value="0.001"/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="GBR"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb__layer-popup-wrap"> <div class="nv00-gnb__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Your basket is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-privacy-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Sorry this item is out of stock</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">Remove </p> <p class="layer-popup__desc">Code not valid with this product<br/>Are you sure to remove this product?</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> Add to wishlist </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> Delete </button> </div> <button class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js gnb__popup-privacy" id="layerPrivacy"> <p class="layer-popup__title">Privacy Policy</p> <div class="layer-popup__checkbox-wrap"> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms"/> <label class="checkbox-v2__label" for="privacy-terms"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">I have read and agree to the Samsung.com <a href='/uk/info/privacy/' target='_blank' class='link-text' title="Open in a new window">Privacy Policy</a></span> </label> </div> <p class="layer-popup__checkbox-desc error" id="errorPrivacy">Tick this box to proceed to Samsung.com.</p> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms2"/> <label class="checkbox-v2__label" for="privacy-terms2"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">By ticking this box, I accept Samsung Service Updates, including : </span></label></div><p class="layer-popup__checkbox-desc">Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters.</p> </div> <div class="layer-popup__cta-wrap"> <button id="privacyBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">PROCEED TO SAMSUNG.COM</button> <button class="cta cta--contained cta--black login-leave-btn" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">Close</button> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Privacy Policy</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">Check preferences</p> <p class="layer-popup__desc">Help us to make recommendations for you by telling us what you like</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">Yes</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);">Later</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Close Check Preferences</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="nv00-gnb__layer-popup-looping--end" tabindex="0"></div> </div> </nav>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/uk/aisearch"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="Y"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/>  <section class="gnb-search" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__looping--start" tabindex="0"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <label class="hidden" for="gnb-search-keyword">Search Keyword</label> <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> <span class="gnb-search__placeholder">Galaxy Z Fold6</span>  <button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-privacy-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete"> <span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-privacy-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> <button type="button" class="gnb-search__input-btn--scan-barcode"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__result-wrap gnb-search__result-wrap--hide" style="overflow: auto;"> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">No Suggestions</h3> </div> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Suggested Searches</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__popular-keyword gnb-search__popular-keyword--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Popular Keyword</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Search History</h3> <button class="gnb-search__btn--history-clear" an-tr="search layer-privacy-clear all-search" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap" role="list"> <h3 class="hidden">recommended search</h3> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z fold6">Galaxy Z Fold6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:galaxy z flip6">Galaxy Z Flip6</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:neo qled">Neo QLED</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:the frame">The Frame</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:bespoke jet">BESPOKE Jet</a> </div> <div role="listitem"> <a class="gnb-search__chip" aria-label="search" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:bespoke refrigerators">BESPOKE Refrigerators</a> </div> </div> <button class="gnb-search__btn--close" an-tr="search layer-privacy-close-search" an-ca="search" an-ac="search layer" an-la="close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="gnb-search__looping--end" tabindex="0"></div> </section>  <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--24"> <div class="text-editor__inner use-line desktop-padding-left-right--large mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <h1 style="text-align: center;">PRIVACY</h1> </div> </div> </div> </div> </div>   </div> <div class="pd-g-header-carousel aem-GridColumn aem-GridColumn--default--12"> <section class="header-carousel " style="display:block;" data-filter-id data-header> <div class="header-carousel__container"> <div class="header-carousel__wrapper"> <div class="header-carousel__slide"> <div class="header-carousel__slide-inner"> <div class="header-carousel__text-wrap header-carousel__text-wrap--white header-carousel__text-wrap--desktop-middle-center header-carousel__text-wrap--mobile-middle-center"> <div class="header-carousel__text-inner"> <h2 class="header-carousel__headline header-carousel__headline--large">Privacy</h2> </div> </div> <div class="header-carousel__background-media"> <figure class="first-image"> <picture> <source media="(max-width:767px)" srcset="//images.samsung.com/is/image/samsung/assets/uk/p6_gro2/p6_initial_info/header-bg-privacy-mo.jpg?imwidth=360, //images.samsung.com/is/image/samsung/assets/uk/p6_gro2/p6_initial_info/header-bg-privacy-mo.jpg?imwidth=720 1.5x"/> <source media="(min-width:768px) and (max-width:1365px)" srcset="//images.samsung.com/is/image/samsung/assets/uk/p6_gro2/p6_initial_info/header-bg-privacy.jpg?imwidth=768, //images.samsung.com/is/image/samsung/assets/uk/p6_gro2/p6_initial_info/header-bg-privacy.jpg?imwidth=1536 1.5x"/> <source media="(min-width:1366px)" srcset="//images.samsung.com/is/image/samsung/assets/uk/p6_gro2/p6_initial_info/header-bg-privacy.jpg?imwidth=1366, //images.samsung.com/is/image/samsung/assets/uk/p6_gro2/p6_initial_info/header-bg-privacy.jpg?imwidth=2560 1.5x"/> <img src="//images.samsung.com/is/image/samsung/assets/uk/p6_gro2/p6_initial_info/header-bg-privacy.jpg?imwidth=1366" data-desktop-alt data-mobile-alt/> </picture> </figure> </div> </div> </div> </div> </div> </section> </div> <div class="nv-g-sticky-navigation aem-GridColumn aem-GridColumn--default--12"> <div class="sticky-navigation"> <div class="sticky-navigation-text sticky-navigation-text--width-1440 sticky-navigation-text--desktop-align-center sticky-navigation-text--mobile-button-position-top sticky-navigation-text--component-theme-black sticky-navigation-text--navigation-theme-normal sticky-navigation-text--use-sticky sticky-navigation-text--no-image"> <div class="sticky-navigation-text__wrap"> <div class="sticky-navigation-text__header"> <div class="sticky-navigation-text__header-inner"> <div class="sticky-navigation-text__home"> <a class="sticky-navigation-text__logo-link" target="_self" an-tr="nv08_sticky navigation-privacy-image-logo" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:"> <h1 class="sticky-navigation-text__title"> <img class="sticky-navigation-text__logo basic responsive-img"/> </h1> </a> </div> <strong class="sticky-navigation-text__current contrast-target"></strong> <button type="button" class="sticky-navigation-text__toggle" aria-expanded="false"> <span class="hidden"><strong class="sticky-navigation-text__current"></strong>Menu</span> <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#open-down-bold"></use> </svg> </button> </div> </div> <div class="sticky-navigation-text__mobile-wrap"> <div class="sticky-navigation-text__mobile-container"> <div class="sticky-navigation-text__body"> <ul class="sticky-navigation-text__list contrast-target" role="menubar"> <li class="sticky-navigation-text__item" role="presentation"> <a href="#privacy-ctns-one" class="sticky-navigation-text__link" aria-label="SAMSUNG PRIVACY POLICY" role="menuitem" an-tr="nv08_sticky navigation-privacy-text-navi" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:samsung privacy policy"> <strong class="sticky-navigation-text__link-text">SAMSUNG PRIVACY POLICY</strong> </a> </li> <li class="sticky-navigation-text__item" role="presentation"> <a href="#privacy-ctns-live-chat" class="sticky-navigation-text__link" aria-label="LIVE CHAT PRIVACY POLICY" role="menuitem" an-tr="nv08_sticky navigation-privacy-text-navi" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:live chat privacy policy"> <strong class="sticky-navigation-text__link-text">LIVE CHAT PRIVACY POLICY</strong> </a> </li> <li class="sticky-navigation-text__item" role="presentation"> <a href="#privacy-ctns-twelve" class="sticky-navigation-text__link" aria-label="PRIVACY POLICY OF E-COMMERCE PLATFORM" role="menuitem" an-tr="nv08_sticky navigation-privacy-text-navi" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:privacy policy of ecommerce platform"> <strong class="sticky-navigation-text__link-text">PRIVACY POLICY OF E-COMMERCE PLATFORM</strong> </a> </li> <li class="sticky-navigation-text__item" role="presentation"> <a href="#ugc" class="sticky-navigation-text__link" aria-label="SOCIAL MEDIA CONTENT" role="menuitem" an-tr="nv08_sticky navigation-privacy-text-navi" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:social media content"> <strong class="sticky-navigation-text__link-text">SOCIAL MEDIA CONTENT</strong> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 bg-white text-center text-mo-center "> <div class="textblock__body padding-top--0 padding-bottom--0"> <h2 class="textblock__title" data-font-size-pc="60" data-font-size-mo="36">SAMSUNG PRIVACY POLICY HIGHLIGHTS</h2> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0"> <div class="text-editor__inner desktop-padding-left-right--large mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>Samsung Electronics Co., Ltd. (referred to as “Samsung Electronics”, “Samsung”, or “we” in this policy), headquartered in South Korea, knows how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information across all of our Samsung devices and services, from mobile phones and tablets to TVs, home appliances, online services, and more.</p> <p>While this Privacy Policy applies to all of our services, we will also provide additional information about privacy related to specific services where necessary.</p> </div> </div> </div> </div> </div>   </div> <div class="cm-g-text-block-container aem-GridColumn aem-GridColumn--default--12"> <section class="text-block-container text-color--black " style="background: #FFFFFF"> <div class="text-block-container__title-wrap"> <div class="text-block-container__headline-wrap"> <h2 class="text-block-container__headline">OVERVIEW OF PERSONAL INFORMATION</h2> </div> </div> </section> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0"> <div class="text-editor__inner desktop-padding-left-right--large mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>We collect personal information that you provide directly, information about how you use our services, and information from third party sources. We use this information to provide you with services, understand how you use our services so we can improve and personalise your experience, and develop the most relevant apps, technologies, and content for our customers. We also use personal information to provide personalised advertising tailored to your interests, in accordance with applicable law.</p> </div> </div> </div> </div> </div>   </div> <div class="cm-g-text-block-container aem-GridColumn aem-GridColumn--default--12"> <section class="text-block-container text-color--black " style="background: #FFFFFF"> <div class="text-block-container__title-wrap"> <div class="text-block-container__headline-wrap"> <h2 class="text-block-container__headline">SHARING YOUR PERSONAL INFORMATION</h2> </div> </div> </section> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0"> <div class="text-editor__inner desktop-padding-left-right--large mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>We may share your personal information with affiliate companies of Samsung Electronics, as well as with companies that provide services on behalf of Samsung Electronics. We may also share your personal information with trusted partner companies, such as mobile service providers or insurance companies, that provide you with products and services that you request, as well as information about products and services you may be interested in. We may also share personal information with law enforcement agencies when it is required by law or to protect Samsung Electronics and its users.</p> </div> </div> </div> </div> </div>   </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs su12-accordion-faqs--margin-top-normal" id="privacy-ctns" role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:general privacy policy" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-one" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">GENERAL PRIVACY POLICY</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id060"><style>a { color: rgb(0,113,191); } a:hover { color: rgb(0,0,0); } *.margin-top-32 { margin-top: 32.0px; } *.margin-top-24 { margin-top: 24.0px; } *.main ol { } </style> <div class="exp-raw"> <p class="ctns-txt"> Effective Date: 28th December 2022. </p> <p class="ctns-txt"> This Privacy Policy applies to all of our Samsung devices and services, from mobile phones, tablets, TVs and home appliances, to the customer services and online services we provide. We will refer to these devices and services as the “Services” in this policy. </p> <p class="ctns-txt"> It is important that you check back often for updates to the Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our personal information practices with respect to the Services or changes in applicable law. We will post a notice on our website or on your device to notify you in advance of material changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated. The most current version of the Privacy Policy will always be available here: <a href="https://account.samsung.com/membership/terms/privacypolicy/">https://account.samsung.com/membership/terms/privacypolicy/</a>. In addition to this Privacy Policy, Samsung also provides specific privacy notices related to certain products and services. In the event of any deviation between the terms of this Privacy Policy and a specific privacy notice, the terms of the specific privacy notice shall prevail. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what information do we collect" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-two" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">WHAT INFORMATION DO WE COLLECT?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id138"><div class="exp-raw"> <p class="ctns-txt"> Samsung Electronics collects your personal information in a variety of ways. </p> <br /> <p class="ctns-txt"> <u>Information You Provide Directly </u> </p> <p class="ctns-txt"> Some Services enable you to provide us information directly. For example: </p> <p class="ctns-txt"> </p><ul> <li>When you create an account or profile with us, we ask for information such as your name, date of birth, or contact information such as phone number and email address.</li> <li>If you order a product or paid service from us, we ask for your name, address, contact information, and shipping and payment information to process your order. You can also choose to save your payment information with us so you can check out more easily next time.</li> <li>To provide responses when you contact Customer Service, we ask for certain information to verify your identity and the product you are inquiring about.</li> <li>When you communicate with our Customer Service teams, any information you provide during your consultation, such as information on your consultation and related products and services, and any relevant outcomes including repair history, is collected to provide you with better service.</li> <li>If you share your contacts, we will collect their phone numbers and other contact information to facilitate file sharing and messaging. You can turn off or restrict these features in the Settings on your devices.</li> </ul> <p></p> <br /> <p class="ctns-txt"> <u>Information About Your Use of Services.</u> </p> <p class="ctns-txt"> In addition to the information you provide, we collect information about your use of our Services through software on your devices and by other means. This information includes: </p> <p class="ctns-txt"> </p><ul> <li><b>Device information</b> Your device hardware (such as the model and manufacturer) and software information (such as the operating system and software versions), IMEI number and other unique device identifiers (such as the mobile country code, mobile network code, MAC address, IP address, serial number, device unique IDs, advertising ID (e.g. for mobile devices, Google AD ID and Android ID and for Samsung visual display devices, including Samsung Smart TVs, Personalised Service ID (“PSID”) and Tizen Identifier for Advertising (“TIFA”))), phone number, sales code, access recording, cookies, pixels and similar technologies (as described below in “Cookies, beacons and similar technologies”), subscription information, and settings of the devices you use to access the Services.</li> <li><b>Log information</b> Diagnostic, technical, error, and usage information such as the time and duration of your use of the Services, Services installed on your devices, search query terms when you enter search terms into your device in connection with a particular Samsung Service, any information stored in cookies that we have set on your devices, and error reports and dump logs.</li> <li><b>Location information</b> Information about nearby Wi-Fi access points, cell towers, and, with your separate consent, your device’s GPS signal, may be transmitted to us when you use certain Services. In addition, for certain Services, zip codes or postal codes and inferred locations using IP addresses may be transmitted to us when you use such Services.</li> <li><b>Voice information</b> Recordings of your voice that we make and collect on our servers when you enable this function and use voice commands to control a Service are covered by the separate Bixby privacy policy. We also collect and store recordings of your voice when you contact our Customer Service team. Note that if we work with a third party service provider that provides speech-to-text conversion services or call center services on our behalf, this provider may also receive and store certain voice commands in accordance with the contract concluded between us and the trusted third-party service provider.</li> <li><b>Samsung Keyboard information</b> The words that you type when you enable “Predictive text”. This feature may be offered in connection with your Samsung account to synchronise the data for use on your other Samsung mobile devices. You can clear the data by going to the “Predictive text” settings. </li></ul> <p></p> <br /> <p class="ctns-txt"> <u>Publicly or Commercially Available or Shared Informations</u> </p> <p class="ctns-txt"> We sometimes gather publicly or commercially available information, including information from social networks you use, and combine this with other information about you so that we can better understand your needs, interests, and preferences. </p> <br /> <p class="ctns-txt"> <u>Other Information We Collect</u> </p> <p class="ctns-txt"> We also collect other information about you, your devices, or your use of Services that you consent to send us. We obtain your consent in accordance with applicable law. </p> <br /> <p class="ctns-txt"> <u>Third Party Analytics</u> </p> <p class="ctns-txt"> Through certain Services, we collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps, and other online features and services. We use third-party analytics services on the Services, such as those of Google Analytics and Adobe Analytics. The service providers that administer these analytics services help us to analyse your use of the Services and to improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help administer the Services, and diagnose technical issues. To learn more about Google Analytics, please visit <a href="http://www.google.com/analytics/learn/privacy.html">http://www.google.com/analytics/learn/privacy.html</a> and <a href="https://www.google.com/policies/privacy/partners/">https://www.google.com/policies/privacy/partners/</a>. </p> <br /> <p class="ctns-txt"> <u>Your Options</u> </p> <p class="ctns-txt"> You can choose not to provide us with certain types of information, such as information requested as part of purchasing a product or service. In some cases, this may limit your ability to use some Services. We will do our best to explain these limitations when we ask for your information so that you can make an informed decision. </p> <br /> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do we use your information" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-three" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">HOW DO WE USE YOUR INFORMATION?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id212"><div class="exp-raw"> <p class="ctns-txt"> We use the information we collect for the following purposes: </p> <p class="ctns-txt"> </p><ul> <li>To help you or your device register for our Services.</li> <li>To provide a Service or feature you request.</li> <li>To provide customised content and personalised services based on your past activities on our Services.</li> <li>To provide personalised and/or generalised advertising, promotions, and offers that might interest you on our Services, websites, third-party websites, and online platforms such as social media sites (in accordance with applicable law). We will only send you personalised advertising, promotions, and offers when you have provided your consent to receive marketing communications from Samsung.</li> <li>To provide promotions and offers by way of direct marketing communications (such as via email, push, or text messages), only where you have given us your separate consent.</li> <li>To operate, evaluate, and improve our business, including developing and improving new and existing products and services, managing and improving our communications, analysing our Services and customer base (including conducting market research, asking for your opinions on our products and services, and carrying out customer surveys, with your separate consent if required) and aggregating and anonymising data.</li> <li>To provide software updates, maintenance services, and support for your devices.</li> <li>To provide customer support to you when your devices are in warranty. </li> <li>To ensure product safety and to prevent fraud when your products are out of warranty, we will collect your IMEI and serial number.</li> <li>To verify your device for repairs.</li> <li>To protect the legal rights and interests, property, or safety of Samsung Electronics, or any of our affiliates, business partners, or customers.</li> <li>To respond to your requests and queries, including about your personal information..</li> <li>To protect against, identify, and prevent fraud and other criminal activity, claims, and other liabilities.</li> <li>To comply with and enforce applicable legal requirements, relevant industry standards, and our policies, including the Samsung Privacy Policy.</li> <li>To analyse a defective device that is returned to Samsung. Samsung takes measures to ensure that all defective devices are wiped of personal data before such devices are analysed. We use and combine the information we collect about you from our Services, devices, or other sources to provide you with a better experience. For example, you can save payment information you used to make a purchase on our website so that you can check out faster next time you make a purchase. We also use the information you provide directly or through other sources as described above to provide content you may like or that you have personalised. </li> <p>You can make choices about your information. Check out the <a href="https://www.samsung.com/ie/info/privacy/#privacy-ctns-seven">WHAT ARE YOUR RIGHTS?</a> section to learn more.</p> </ul> <p class="ctns-txt"> <u>Non-targeted Ads</u> </p> <p>Please note that your privacy choice with respect to interest-based or personalised ads (“targeted ads”) will not affect whether or not you receive or are served with generic, basic, or contextual types of ads (“non-targeted ads”) that are not specifically based on the information we describe to you to provide targeted ads for a particular Service. <br /><br /> For mobile devices, the information we use to show you non-targeted ads includes the applicable app information (e.g. app package, version, name, and domain), device information (e.g. device type, manufacturer, operating system, version, display information, telecommunications provider, country, and language), and device identifiers (e.g. IP and advertising ID). We share this data with trusted business partners (data controllers) and trusted service providers (processors) to provide you with non-targeted ads, subject to appropriate contractual safeguards being in place. <br /><br /> Samsung processes this limited data on the basis of its legitimate interest to serve non-targeted ads. These ads might be less relevant because they are not based on your interests. </p> <br /><br /> <p class="ctns-txt"> <u>[For European Economic Area (EEA) Residents only]</u> </p> <p>Samsung processes personal information for the purposes described above. Samsung’s legal basis to process personal information includes processing: (i) So that we can keep our promises to you (performance of contract, GDPR Article 6(1)(b)), such as providing you with a Service. (ii) To promote our business interests (legitimate interest, GDPR Article 6(1)(f)) (for example, to manage our relationship with you, improve your customer service experience, and provide generic ads), including communications on our website, third party websites, and online platforms. (iii) To comply with the law and legal processes (GDPR Article 6(1)(c)). (iv) With your consent (GDPR Article 6(1)(a) (and Article 9 in the case of special categories of data), for example, to send direct marketing communications. When we ask for your consent, we will give you information about what information we are using, and how you can revoke your consent. Alternatively, to revoke your consent, you can contact us as specified in the <a href="https://www.samsung.com/ie/info/privacy/#privacy-ctns-eleven">CONTACT US</a> section of this Privacy Policy. <br /><br /> Samsung Electronics is the data controller of your personal information as described above. For some direct marketing communications and some personalised advertising in Europe, Samsung Electronics (UK) Limited, which is located in the United Kingdom, is also the data controller of your personal information. Some of our European Samsung subsidiaries also process your personal information. In some situations, they will act as a data controller, including for customer services and some marketing activities. Where the European Samsung subsidiary is a data controller, you can refer to its own local Privacy Policy on its website to understand how it processes your personal information. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:who do we share your information with" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-four" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">WHO DO WE SHARE YOUR INFORMATION WITH?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id385"><div class="exp-raw"> <p class="ctns-txt"> We disclose your information internally within our business, as well as to the following entities, for the purposes described above. <br /><br /> We will also disclose your information to the following entities, only to the extent that this will be necessary to provide our Services: <br /><br /> </p><p class="ctns-txt"> </p><ul> <li><b>Affiliates:</b>Other Samsung Electronics Group companies which we control or own.</li> <li><b>Business Partners:</b>Partners who we work together with. For example, we may work with a bank so that you can use one of our Services to make faster and more efficient payments. These business partners control and manage your personal information.</li> <li><b>Service Providers:</b>Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centers, customer care activities, advertising (including personalised advertising on our websites, third-party websites, online platforms, and social media platforms), conducting customer satisfaction surveys, billing, or that send emails on our behalf. These providers are also committed to protecting your information.</li> <li><b>Other Parties When Required by Law or as Necessary to Protect Our Services:</b>For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.</li> <li><b>Other Parties in Connection with Corporate Transactions:</b>We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.</li> <li><b>Other Parties with Your Consent or at Your Direction: </b>In addition to the disclosures described in this Privacy Policy, we share information about you with third parties when you separately consent to or request such sharing.</li> </ul> <p></p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do we keep your information secure" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-five" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">HOW DO WE KEEP YOUR INFORMATION SECURE?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id447"><div class="exp-raw"> <p class="ctns-txt"> We take data protection seriously. We have put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:where do we send your data" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-six" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">WHERE DO WE SEND YOUR DATA?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id552"><div class="exp-raw"> <p class="ctns-txt"> Your use of our Services will involve the transfer, storage, and processing of your personal information within and outside of your country of residence, consistent with this policy. In particular, your personal information will be transferred to the Republic of Korea. <br /><br /> [For European Economic Area (EEA) Residents Only] <br /><br /> In addition, your use of the Services may also involve the transfer, storage, and processing of your personal information to other countries where necessary; such countries include, without limitation, countries in the European Economic Area, the United States of America, the United Kingdom, Switzerland, China, Singapore, Vietnam, India, Canada, Mexico, the Philippines, and Japan. Some countries have been determined by the European Commission to adequately protect your personal data. You can find a list of those countries here: <a href="https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en">https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en.</a> Please note that the data protection laws and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA and the United Kingdom. To request more information or to obtain a copy of the Standard Contractual Clauses, contact us. See the <a href="https://www.samsung.com/uk/info/privacy/#privacy-ctns-eleven">CONTACT US</a> section </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what are your rights" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-seven" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">WHAT ARE YOUR RIGHTS?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id661"><div class="exp-raw"> <p class="ctns-txt"> Your personal information belongs to you. In accordance with applicable law, you have the right to ask us to provide details about what we have collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing, or transfer of your personal information, as well as to provide to you your personal information that we have collected so you can use it for your own purposes. You have the right to data portability, which means you can ask us to provide your personal information to you or to a third party in a machine-readable format. You can also object to your personal information being processed and can withdraw your consent. However, requesting the deletion of your personal information may also result in a loss of access to Services we provide. We will not delete data that we are required by law to retain. <br /><br /> You also have the right to object to processing on the basis of legitimate interests, and to object to processing for marketing purposes, including profiling. <br /><br /> To make a request concerning your rights or to make an inquiry, contact us. See the <a href="https://www.samsung.com/uk/info/privacy/#privacy-ctns-eleven">CONTACT US</a> section. <br /><br /> </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how long do we keep your information" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-nine" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">HOW LONG DO WE KEEP YOUR INFORMATION?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id786"><div class="exp-raw"> <p class="ctns-txt"> We will not keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it is no longer required. </p> <br /> <p class="ctns-txt"> We take appropriate steps to ensure that we process and retain information about you based on the following logic: </p> <br /> <p class="ctns-txt"> 1. At least the duration for which the information is used to provide you with a service;<br /> 2. At least the duration for which the information is used to provide you with a service;<br /> 3. Only for as long as is necessary for the purpose for which it was collected, is processed, or for longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what third party services do we use" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-ten" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">WHAT THIRD-PARTY SERVICES DO WE USE?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id888"><div class="exp-raw"> <p class="ctns-txt"> Some of the content, advertising, and functionality in our Services is provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of these Services. These third parties are not controlled directly by Samsung, so we recommend that you check their privacy policies to understand how they use your data. <br /><br /> For some apps and services, including social networks, we receive and store sign-in information, as well as other information that you allow us to receive when you connect with these apps and services. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:cookies" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-eitght" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">COOKIES, BEACONS, AND SIMILAR TECHNOLOGIES</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id956"><div class="exp-raw"> <p class="ctns-txt">We, along with certain third parties such as content providers and advertisers, may also use technologies called cookies, beacons, or pixels, as well as other tools (collectively known as “technologies”) that communicate information from your device to a server. These technologies can be embedded in online content, videos, and advertisements. They allow a server to read certain types of information from your device, know when you have viewed particular content or a particular advertisement, and determine the time and date on which you viewed the content as well as information about your device, including the IP address of your device. We, and third parties, use these technologies for purposes such as verifying that content and ads have been delivered and viewed correctly.</p> <br /> <p class="ctns-txt"><u>Cookies</u></p> <p class="ctns-txt">Cookies are small files that store information on your computer, TV, mobile phone, or other devices. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:</p> <p class="ctns-txt"> </p><ul> <li>Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you log on to a service.</li> <li>Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the pages. Studying this information helps us to adapt our Services and provide you with a better experience.</li> <li>Cookies help us and third parties understand which ads you have seen so you do not get the same ad each time you access a Service. </li><li>Cookies help us and third parties provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.</li> </ul> <br /><br /> <p></p> <br /> <p class="ctns-txt"> We use the following types of cookies across our Services: </p><p> </p><ul> <li><b>Essential Cookie:</b>Enable you to receive the services you request via our website. Without these cookies, Services that you have asked for cannot be provided. For example, essential cookies may be used to authenticate you when you log-in. These cookies are automatically enabled and cannot be turned off because they are essential to enable our Services to work effectively.</li> <li><b>Performance Cookies:</b>: Enable us to analyse the performance and design of our Services and detect errors. For example, this type of cookie enables us to recognise that you have used a service before, and shows us which of our apps are most popular by allowing us to see which pages visitors access most frequently and how much time visitors spend on each app. We use Google Analytics, Adobe, and similar analytics cookies to achieve this. <br /><br /> This type of cookie is automatically disabled and can be configured to your particular preferences.</li> <li><b>Functionality and profile cookies:</b>Allow us to deliver a better user experience. For example, this type of cookie ensures that the information displayed on your next visit to our website will match up with your user preferences or your Samsung account from which you linked to a Service. This type of cookie is automatically disabled and can be configured to your particular preferences.</li> <li><b>Advertising / targeting cookies: </b>Enable us and our carefully selected partners to personalise our website, deliver advertisements to you, or contact you directly where you have separately consented to such communications, in a way which is relevant to you and which matches your interests by, for example, using information about Services you have accessed through our apps. We may use and combine your cookie data with the information we collect about you from other sources to provide you with a better experience. For example to provide you with more relevant direct marketing, but only where you have consented to receive direct marketing. We may allow carefully selected third parties to place this type of cookie or similar technologies for this purpose. For example, and without limitation, we use Google remarketing tags to allow our retail partners to advertise products which you have browsed on our website. You can learn more about how Google remarketing tags work here: <a href="https://www.thinkwithgoogle.com/intl/en-gb/">https://www.thinkwithgoogle.com/intl/en-gb/</a>. In addition, third parties such as Facebook may place cookies to track you across applicable websites and across other websites. <br /><br /> We may also work with carefully selected business partners to deliver advertising jointly. This may involve combining cookie data collected from our website with data collected by our business partner. Depending on which cookies you enable, we may also use information collected to understand our customers’ preferences and to influence future advertising campaigns including how we select who we direct our marketing to. <br /><br /> We, and our carefully selected business partners, may place cookies when we show ads for our products or services on third-party websites and when you click on those ads, so we know which sites and ads our customers have seen and which ads have been interacted with. We and our business partners only use these cookies if you give your consent to the operator of the third-party site. You can adjust your preferences in relation to these cookies on those third-party sites. We will use this type of cookie for a period of 13 months. </li> <li><b>Third party cookies:</b>Our Services may also display content from a third party website or service, which may result in cookies from third parties being stored on your device. You can manage your preferences for these third parties in the same way as for Samsung cookies. Please see below for more details on how to manage your preferences. We do not control the storage and use of these cookies by these third parties, and you should refer to the privacy policies of the relevant third parties for more information. For more information on other service providers, please contact us by visiting our Privacy Support Page at <a href="https://www.samsung.com/request-desk/">https://www.samsung.com/request-desk</a>. This type of cookie is automatically disabled and can be configured to your particular preferences.</li> </ul> <p></p> <br /> <p class="ctns-txt"><u>Beacons and/or Pixels</u></p> <p class="ctns-txt">We, along with certain third parties, use technologies called beacons or pixels that communicate information from your device to a server. Beacons can be embedded in online content, ads, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, and determine the time and date on which you viewed relevant content as well as the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyse the use of our Services and, along with other information, to provide content and ads that are more relevant to you.</p> <p class="ctns-txt"><u>Other Local Storage</u></p> <p class="ctns-txt">We, along with certain third parties, use other kinds of local storage technologies, such as Local Shared Objects (also referred to as Flash cookies) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above. They are stored on your devices and can be used to store certain information about your activities and preferences. However, these technologies make use of different parts of your device from standard cookies, so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Local Shared Objects, visit <a href="http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html">http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html</a>. <br /><br /> Cookies are retained for no longer than necessary to provide the function for which they are used. This will vary depending on the specific Service. For example, a cookie to authenticate log-in may be kept for a longer period of time than a cookie used to allow you to place items in a shopping basket as a guest on our website.</p> <br /> <p class="ctns-txt"><u>How to manage your preferences</u></p> <p class="ctns-txt">Where we use these technologies on our Services, you can withdraw your consent or manage your preferences at any time. However, some technologies are essential or necessary to run the Service and cannot be changed. Visit the settings or cookie preference menu on the relevant Services or on your device for more information on how to manage these options.</p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:contact us" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-eleven" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">CONTACT US</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1072"><div class="exp-raw"> <p class="ctns-txt"> You can contact us to update your preferences, correct your information, submit a request, or ask us questions. </p> <br /><br /> <p>The easiest way to do so is through the Support section of <a href="https://www.samsung.com/">https://www.samsung.com/</a></p> <br /><br /> <p>You can also contact us at:</p> <br /> <p class="ctns-txt" style="margin-left: 40.0px;"> Data Controller<br /> Samsung Electronics Co., Ltd.<br /> Suwon-si, Gyeonggi-do 16677, Republic of Korea </p> <br /> <p>[For European Economic Area (EEA) Residents Only] <br /><br /> Samsung Electronics has offices across Europe, so we can ensure that your request or query will be handled by the data protection team based in your region. <br /><br /> The easiest way to contact us is through our Privacy Support Page at <a href="https://www.samsung.com/request-desk/">https://www.samsung.com/request-desk</a>. <br /><br /> </p> <br /> <p class="ctns-txt"> You can also contact us at: </p> <p class="ctns-txt" style="margin-left: 40.0px;"> European Data Protection Officer<br /> Samsung Electronics (UK) Limited<br /> Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, UK </p> <br /> <p>You can lodge a complaint with the relevant supervisory authority if you believe that our processing of your personal information infringes applicable law. Contact details for all EU and EEA supervisory authorities can be found at <a href="https://edpb.europa.eu/about-edpb/board/members_en">https://edpb.europa.eu/about-edpb/board/members_en</a>. </p> <br /><br /> <p>If you are in the UK, you can find the contact details for the UK supervisory authority at <a href="https://ico.org.uk/global/contact-us/">Contact us</a></p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:live chat privacy policy" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-live-chat" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">LIVE CHAT PRIVACY POLICY</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1177"> <div class="main"> <p class="ctns-txt margin-top-32"><b>Privacy Notice for Samsung Chatbot, Text and Video Chat</b></p> <br /> <p class="ctns-txt"> This Privacy Notice is supplemental to Samsung’s general privacy policy at <a href="https://www.samsung.com/uk/info/privacy/">www.samsung.com/uk/info/privacy</a> (“GPP”) and explains the privacy practices of Samsung Electronics Samsung Electronics (UK) Limited, a company incorporated under the laws of England and headquartered at Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS (together “Samsung”, “we”, “us”, “our”) with respect to the information collected by Samsung for the purposes of operating our customer support Chatbot, as well as providing the facility by which customers can chat directly with members of the Samsung customer support team by either video or text chat. </p> <br /><p class="ctns-txt"> This Privacy Notice provides details about how your personal information will be collected, used, shared, and stored by Samsung when operating our Chatbot, and should always be read together with the GPP. </p> <br /><p class="ctns-txt"> In case of any inconsistency or conflict between the terms of this Privacy Notice and the GPP, the terms of this Privacy Notice shall prevail. </p> <br /><p class="ctns-txt"> Samsung Electronics (UK) Ltd acts as data controller for the processing of your personal data. </p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-24"><b>What types of information will Samsung collect about you?</b></p> <p class="ctns-txt">When you use the Chatbot, text or video chat or communicate with us through WhatsApp, we may collect the following categories of information:</p> <p class="ctns-txt"> </p><ul> <li>Name</li> <li>Phone number</li> <li>Email address</li> <li>Service Order number (if applicable)</li> <li>Model number of device</li> <li>Details of your query</li> </ul> <p></p> <p class="ctns-txt">Where you have logged in to the Chatbot whilst already logged in to your Samsung Account, we will combine personal data we collected on you through your Samsung Account to better understand your identity and the nature of your query.</p> <p class="ctns-txt">When you use text chat, we will retain a copy of the chat following your discussion with us.</p> <p class="ctns-txt">When you use video chat, we will also collect video and audio recordings of your chat.</p> <p class="ctns-txt margin-top-24"><b>How is the collected information used?</b></p> <p class="ctns-txt">Samsung will use the collected information described above for the following purposes:</p> <p class="ctns-txt"> </p><ul> <li>To administer the running and operation of the Chatbot, video and text chat (including chat by WhatsApp) services;</li> <li>To analyse use of the Chatbot, video and text chat services;</li> <li>In relation to video and audio recordings of your video chat – for training and quality control purposes</li> </ul> <p></p> <p class="ctns-txt">Samsung’s legal basis to process personal data includes processing that is: necessary for the performance of the contract between you and Samsung (for example, to provide you the Chatbot); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement) and necessary for Samsung’s legitimate interests (for example, to manage our relationship with you and to improve the operation of the Chatbot).</p> <p class="ctns-txt margin-top-24"><b>How can you delete information obtained by Samsung?</b></p> <p class="ctns-txt">You may contact Samsung’s data protection team at <a href="mailto:dataprotection.seuk@samsung.com">dataprotection.seuk@samsung.com</a> to request that your personal data is deleted.</p> <p class="ctns-txt margin-top-24"><b>To whom do we disclose your personal information?</b></p> <p class="ctns-txt">We may disclose your information internally within our business to the relevant teams such as, without limitation, the customer services team, the legal team, and where you have chosen to receive marketing messages, the marketing teams. We may also share your personal data with third party service providers who assist us in providing video and text chat services to you. We do this in a manner which is compliant with data protection legislation.</p> <p class="ctns-txt">Please note that we may also share your personal data with other members of the Samsung Electronics Group of companies (including our parent company, Samsung Electronics Co., Ltd, based in the Republic of Korea), where this is relevant.</p> <p class="ctns-txt margin-top-24"><b>How We Protect Your Personal Information</b></p> <p class="ctns-txt">We maintain administrative, technical, and physical safeguards designed to protect the personal information we obtain through Samsung against unlawful or unauthorised destruction, interference, loss, alteration, access, disclosure, or use. However, please note that despite our reasonable efforts to protect your information, no system or wireless connection is completely secure.</p> <p class="ctns-txt margin-top-24"><b>International Data Transfer</b></p> <p class="ctns-txt">Your use of Samsung Chatbot and video and text chat services may involve the transfer, storage, and processing of your information outside of your country of residence, consistent with this policy. Such countries may include, without limitation, the Republic of Korea. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. A copy of these clauses can be obtained by contacting us as specified in the <a href="https://www.samsung.com/uk/support/contact/">How to Contact Us</a> section of this Privacy Notice.</p> <p class="ctns-txt margin-top-24"><b>Retention of Personal Data</b></p> <p class="ctns-txt">We take appropriate steps to ensure that information about you is only retained based on the following logic:</p> <p class="ctns-txt"> </p><ul> <li>at least the duration for which the information is used to provide you with the Chatbot/ video/ text chat related services);</li> <li>as required under law, a contract, or with regard to our statutory obligations; or</li> <li>only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.</li> </ul> <p></p> <p class="ctns-txt"> Any text chats and video recordings will be held for a maximum of 12 months from recording in any event.</p> <a name="how-to-contact-us"></a> <p class="ctns-txt margin-top-24"><b>Your Rights and Choices</b></p> <p class="ctns-txt">You are entitled, in accordance with applicable law, to object to or request restriction of the processing of your personal information, to exercise your right of data portability and to request access to, rectification, or removal of your own personal information.</p> <p class="ctns-txt">You may also lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law. The relevant supervisory authority for the UK is the Information Commissioner’s Office (ICO).</p> <p class="ctns-txt margin-top-24"><b>How to Contact Us</b></p> <p class="ctns-txt">If you have any specific questions, please contact us (EU Data Controller) at:</p> <p class="ctns-txt">European Data Protection Officer</p> <p class="ctns-txt">Samsung Electronics (UK) Limited</p> <p class="ctns-txt">Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS</p> <p class="ctns-txt">You can also contact us by visiting our <a href="https://www.samsung.com/request-desk/" target="_blank">Privacy Support page</a>.</p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:privacy policy of e commerce platform" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="privacy-ctns-twelve" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">PRIVACY POLICY OF E-COMMERCE PLATFORM</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1216"><div class="main"> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b>Privacy Policy of E-commerce Platform</b></p> <p class="ctns-txt"> Samsung Electronics, including its affiliate group companies, know how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information. This Privacy Policy explains how we collect and use your personal information, enabling us to provide this online sales platform (Samsung.com) and the Samsung Shop Mobile App (the “E-Commerce Platform”) and allowing you to browse and purchase our products. Different Samsung entities in the Samsung group of companies will collect and process your data for different purposes, in particular Samsung Electronics (UK) Ltd and Samsung Electronics Co., Ltd located in Korea (collectively “Samsung Electronics”). </p> <p class="ctns-txt"> If you decide to use the Samsung Upgrade Programme, credit and/or insurance services and/or apply to a network operator to receive network services (“Network Services”) via our E-Commerce Platform your personal data will be processed by partner companies who assist us in operating these services, and (in the case of the Network Services), the network operator who will provide the Network Services to you directly. The privacy policies of these companies will be made available to you at the point at which your personal data is provided to them. </p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>WHAT INFORMATION DO WE COLLECT?</u></b></p> <p class="ctns-txt">Samsung Electronics collects your personal information in a variety of ways.</p> <p class="ctns-txt margin-top-24"><u>Information You Provide Directly</u></p> <p class="ctns-txt">We collect information from you when you use our E-Commerce Platform. For example:</p> <p class="ctns-txt"> </p><ul> <li>When you sign in to our E-Commerce Platform using Samsung account we will receive access to information from your account such as your name or email address. If you order a product from us, we will collect your purchase details and will ask for your name, address, contact information and shipping information and method of payment to process your order. Where your order contains an application for Network Services, we may also collect your employment status, previous address history and any other information required by our partner companies and the network operator for the relevant credit and security checks to be carried out. </li> <li>In order to provide responses to you when you contact customer service, we may need information to verify your identity and the product you are inquiring about.</li> <li>When you interact with our Customer Services staff, your communications will be transmitted through our systems.</li> </ul> <p></p> <p class="ctns-txt margin-top-24"><u>Information About Your Use of the E-Commerce Platform.</u></p> <p class="ctns-txt">In addition to the information you provide, we will collect information about your use of our E-Commerce Platform. We will collect:</p> <p class="ctns-txt"> </p><ul> <li>Information about the product you purchase – hardware model, IMEI number, serial number.</li> <li>Device information - IP address, cookies, beacons.</li> <li>Log information –any information stored in cookies that we have set on your device.</li> <li>Other information about your use of the E-Commerce Platform, including how you interact with content offered through the Platform.</li> </ul> <p></p> <p class="ctns-txt margin-top-24"><u>Third Party Analytics</u></p> <p class="ctns-txt">Through certain Services, we may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use third-party analytics services on the Services, such as those of Google Analytics. The service providers that administer these analytics services help us to analyze your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help administer the Services and diagnose technical issues. To learn more about Google Analytics, please visit <a href="http://www.google.com/analytics/learn/privacy.html" target="_blank">http://www.google.com/analytics/learn/privacy.html</a> and <a href="https://www.google.com/policies/privacy/partners/" target="_blank">https://www.google.com/policies/privacy/partners/</a>.</p> <p class="ctns-txt margin-top-24"><u>Your Options</u></p> <p class="ctns-txt">You can choose not to provide us with certain types of information, such as information requested as part of registering a Samsung account. In some cases, this may limit your ability to use some services. We will do our best to explain these limitations when we are asking for your information so you can make an informed decision.</p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>HOW DO WE USE YOUR INFORMATION?</u></b></p> <p class="ctns-txt">We will use the information we collect for the following purposes:</p> <p class="ctns-txt"> </p><ul> <li>To provide you with services, including the opportunity to enter into a sales agreement with the operator of the Samsung online store as well as options to trade in a device, take out insurance, obtain credit for the purchase or apply for Network Services;</li> <li>To provide customized content and provide personalized services based on your past activities on our E-Commerce Platform;</li> <li>To provide customized advertising, promotions, and offers on our website, third party websites, and online platforms (for example, a social media site) if we consider that you will be interested in them; </li> <li>To provide promotions and offers by way of direct marketing communications only where you have given us your separate consent</li> <li>To analyse our products and services to help us better understand more about our customers in order to offer the most relevant communications, services and experiences to you;</li> <li>To ask you for your opinions on our products and services and to carry out customer surveys with your separate consent if required;</li> <li>To comply with the law and legal process; and</li> <li>To protect the rights, property, or safety of Samsung Electronics, or any of our affiliates, business partners, or customers (which may include accessing the IMEI number of a device sold to you through the Samsung Shop to remotely disable the device, in circumstances where the device has been reported lost or stolen, or where you have failed to provide us with a traded-in device which was promised to us as part of the purchase price through the Samsung Trade-In Programme). We use and combine the information we collect about you from our E-Commerce Platform, devices, or other lawful ways to provide you with a better experience. For example, you can use your Samsung account details not only on the E-Commerce Platform, but for other services which use Samsung account. We also use the information you provide directly or through other sources as described above to provide content you may like or that you have personalized to your specific taste. Sometimes, you may have choices regarding your information. Check out the <a href="https://www.samsung.com/uk/info/privacy/#privacy-ctns-seven">WHAT ARE YOUR RIGHTS?</a> section to learn more. Samsung processes personal information for the purposes described above. Samsung’s legal basis to process personal information includes processing: </li> </ul> <p></p> <p class="ctns-txt">Samsung processes personal information for the purposes described above. Samsung’s legal basis to process personal information includes processing:</p> <p class="ctns-txt"> </p><ul> <li>so that we can keep our promise to you, such as providing you with the E-Commerce Platform;</li> <li>To promote our business interests, for example, to manage our relationship with you and improve your customer service experience, including communications on our website, third party websites, and online platforms;</li> <li>To comply with law and legal process; and</li> <li>with your consent, for example to provide direct marketing communications. However, if you give consent, you can always revoke this by contacting us as specified in the <a href="#privacy-ctns-eleven"><b>CONTACT US</b></a> section of this Privacy Policy.</li> </ul> <p></p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>WHO DO WE SHARE YOUR INFORMATION WITH?</u></b></p> <p class="ctns-txt">We will disclose your information internally within our business, but only to those who need it to further provide you with services or to help with your request.</p> <p class="ctns-txt">We will also disclose your information to the following entities, only to the extent that this will be necessary to perform our services:</p> <p class="ctns-txt"> </p><ul> <li>Affiliates. Other Samsung Electronics Group companies we control or own. </li> <li>Business Partners. Partners who we work together with to provide you the services you have requested or opted to buy. These business partners control and manage your personal information, including the partners who provide our trade in option and Network Services. They will have their own privacy policies which set out details of how they use your personal data. </li> <li>Service Providers. Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centers, customer care activities, financial services, advertising, including customized advertising on our website, third party websites, or online platforms, conducting customer satisfaction surveys, billing, or that send emails on our behalf. These providers are also committed to protecting your information.</li> <li>Other Parties when required by law or as necessary to protect our services. There may be instances when we disclose your information to other parties. For example, it may be necessary by law and legal process, or by other court order from governmental authorities to disclose your information. They may also seek your information from us for the purpose of law enforcement, national security, anti-terrorism or other issues that are related to public security.</li> <li>Other Parties in Connection with Corporate Transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.</li> </ul> <p></p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>HOW DO WE KEEP YOUR INFORMATION SECURE?</u></b></p> <p class="ctns-txt">We take data protection seriously. We have put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.</p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>WHERE DO WE SEND YOUR DATA?</u></b></p> <p class="ctns-txt">Your use of our E-Commerce Platform will involve the transfer, storage, and processing of your personal information within and outside of your country of residence consistent with this policy. In particular, your personal information will be transferred to the Republic of Korea. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.</p> <p class="ctns-txt">In addition, your use of the Services may also involve the transfer, storage, and processing of your personal information to other countries; such countries include, without limitation, countries in the European Economic Area, the United States of America, Brazil and India. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA. To request more information, or to obtain a copy of the contractual agreements in place, please see our contact details below in the <a href="#privacy-ctns-eleven"><b>CONTACT US</b></a> section</p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>WHAT ARE YOUR RIGHTS?</u></b></p> <p class="ctns-txt">Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing, or transfer of your personal information, as well as providing your personal information that we have collected to you so you can use it for your own purposes. We will not delete data that we are required by law to retain.</p> <p class="ctns-txt">To make a request concerning your rights or to make an enquiry, contact us as specified in the <a href="#privacy-ctns-eleven">CONTACT US</a> section.</p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>HOW LONG DO WE KEEP YOUR INFORMATION?</u></b></p> <p class="ctns-txt">We will not keep your personal information for longer than is necessary for the purpose it was collected. This means that information will be destroyed or erased from our systems when it is no longer required.</p> <p class="ctns-txt">We take appropriate steps to ensure that we process and retain information about you based on the following logic:</p> <p class="ctns-txt"> </p><ol style="list-style: decimal;"> <li>1. at least the duration for which the information is used to provide you with a service; </li> <li>2. as required under law, a contract, or with regard to our statutory obligations; or</li> <li>3. only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.</li> </ol> <p></p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>WHAT THIRD PARTY SERVICES DO WE USE?</u></b></p> <p class="ctns-txt">Some of the additional services such as online payments and credit services, content, advertising, and functionality in our services are provided by third parties. These third parties may also use cookies, beacons, tracking pixels, and other tools to collect information about your use of their and/or our services. These third parties are not controlled directly by Samsung, so we recommend that you check their privacy policies and/or terms and conditions to understand how they use your data and provide services.</p> <p class="ctns-txt">For some apps and services, including social networks, we receive and store sign-in information, as well as other information that you allow us to receive when you connect with these apps and services.</p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>COOKIES, BEACONS, AND SIMILAR TECHNOLOGIES</u></b></p> <p class="ctns-txt">We, as well as certain third parties that provide content, advertising, or other functionality on our Services, use cookies, pixels, beacons, and other technologies in certain areas of our services, as explained in more detail below.</p> <p class="ctns-txt">Cookies</p> <p class="ctns-txt">Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes. For example:</p> <p class="ctns-txt"> </p><ul> <li>Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you log on to a service.</li> <li>Cookies help us and third parties understand which parts of our services are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the pages. By studying this kind of information, we are better able to adapt the services and provide you with a better experience.</li> <li>Cookies help us and third parties understand which ads you have seen so that you don’t receive the same ad each time you access a service.</li> <li>Cookies help us and third parties provide you with relevant content and advertising by collecting information about your use of our services and other websites and apps.</li> When you use a web browser to access the services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. The operating system of your device may contain additional controls for cookies. Please note, however, that some services may be designed to work using cookies and that disabling cookies may affect your ability to use those services, or certain parts of them. We use the following types of cookies on our website: </ul> <p></p> <p class="ctns-txt margin-top-24">Essential Cookies</p> <p class="ctns-txt">These enable you to order products and receive services from our website;</p> <p class="ctns-txt margin-top-24">Performance Cookies</p> <p class="ctns-txt">Theses enable us to analyse the performance and design of our website and detect errors. For example, this type of cookie allows us to recognise that you have visited our website before and shows which sections of our website are most popular by allowing us to see which pages visitors access most frequently and how much time visitors spend on each page. We use, without limitation, Google Analytics, Adobe, and similar analytics cookies to achieve this. For example, the information generated by the cookie about the use of the website will normally be stored on a Google server in the United States. However, if you are located within the EU or the European Economic Area, your IP address will be shortened by Google beforehand. In exceptional cases only, your full address will be transmitted to a Google server in the United States and shortened there. On our behalf, Google will use this information for the purpose of compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted from your browser as part of Google Analytics will not be associated with any other data held by Google. You may prevent web usage data (including your IP address) generated by the cookie from being transmitted to Google and processed there if you download and install this Browser-Plugin (<a href="http://tools.google.com/dlpage/gaoptout?hl=en" target="_blank">http://tools.google.com/dlpage/gaoptout?hl=en</a>).</p> <p class="ctns-txt margin-top-24">Functional Cookies</p> <p class="ctns-txt">which allow us to deliver a better user experience. For example, this type of cookie ensures that the information displayed on your next visit to our website will match up with your user preferences, or your Samsung account from which you linked to our website, or the fact that you linked to our website via an email sent to you by Samsung or one of our trusted third party service providers contacting you on our behalf. </p> <p class="ctns-txt margin-top-24">Advertising Cookies</p> <p class="ctns-txt">which enables us and our carefully selected partners to deliver advertisements to you, or contact you directly where you have separately consented to such communications, which match your interests by, for example, collecting information about products you have browsed or ordered on our website. For example, and without limitation, we use Google remarketing tags to allow our retail partners to advertise products which you have browsed on our website. For further information about how Google remarketing tags work, please click here: <a href="http://www.google.co.uk/think/products/newremarketing-tag.html">http://www.google.co.uk/think/products/newremarketing-tag.html</a>. Our website may also display content from a third party website or service, which may result in cookies from third parties being stored on your hard drive or browser. We do not control the storage of these cookies and you should refer to the privacy policies of the relevant third party for more information.</p> <p class="ctns-txt margin-top-24">Other Local Storage</p> <p class="ctns-txt">We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with our services. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Flash cookies, please click here <a href="http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html">http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html</a>. </p> <p class="ctns-txt margin-top-24">Beacons and/or Pixels</p> <p class="ctns-txt">We, along with certain third parties, may also use technologies called beacons or pixels that communicate information from your device to a server. Beacons and pixels can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon and pixels, and the IP address of your device. We and certain third parties use beacons and pixels for a variety of purposes, including to analyse the use of our Services and (in conjunction with cookies) to provide content and ads that are more relevant to you.</p> <p class="ctns-txt">When you access and use our Services (except for websites provided by third party service providers), you will be asked to provide your separate consent to the storage of cookies (which includes other local storage technologies, beacons, pixels and other information on your devices) by us. You will also be asked to provide your separate consent to the access of such cookies (which includes local storage technologies, beacons, pixels and information) by us and by the third parties mentioned above. Your experience of our website/services may be affected if you do not accept cookies, and further information will be provided to you at the time we ask you for this specific consent.</p> </div> <div class="exp-raw"> <p class="ctns-txt margin-top-32"><b><u>CONTACT US</u></b></p> <p class="ctns-txt">You can contact us to update your preferences, correct your information, submit a request or ask us questions.</p> <p class="ctns-txt"> </p> <p class="ctns-txt">Data Controller</p> <p class="ctns-txt">Samsung Electronics (UK) Limited</p> <p class="ctns-txt">Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, UK</p> <p class="ctns-txt"><br /><br /></p> <p class="ctns-txt">Samsung Electronics Co., Ltd.</p> <p class="ctns-txt">129, Samsung-ro, Yeongtong-gu,</p> <p class="ctns-txt">Suwon-si, Gyeonggi-do 16677, Korea</p> <p class="ctns-txt"><br /><br /></p> <p class="ctns-txt">If you have any specific questions, please contact us at:</p> <p class="ctns-txt">European Data Protection Officer</p> <p class="ctns-txt">Samsung Electronics (UK) Limited</p> <p class="ctns-txt">Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, UK</p> <p class="ctns-txt">You can also contact us by visiting our <a href="//www.samsung.com/request-desk/" target="_blank">Privacy Support Page</a>. We are a global company with offices across Europe. This means that we will ensure your request or query is dealt with by the data protection team based in your region. </p> <p class="ctns-txt">You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal information infringes applicable law. Contact details for all EU Supervisory Authorities can be found <a href="http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080" target="_blank">here</a>. </p> <p>If you are in the UK, you can find the contact details for the UK supervisory authority at <a href="https://ico.org.uk/global/contact-us/">Contact us</a>.</p> </div> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-privacy-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:social media content use terms and conditions" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" id="ugc" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">SOCIAL MEDIA CONTENT USE TERMS AND CONDITIONS</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1310"><div class="exp-raw"> <p class="ctns-txt"> Thank you for agreeing to let Samsung Electronics (UK) Limited (Samsung) use your photo, video, post and/or other online content (the “Content”). To make sure that there is no misunderstanding between us, these Terms and Conditions will identify the terms and conditions of our agreement. By replying #YES: </p> <br /> <p class="ctns-txt"> 1. You irrevocably grant Samsung the right to use and display your Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including: on Samsung’s social media accounts, websites, blogs, digital displays, advertising, and generally in the promotion of Samsung’s products or services. Such rights also extend to Samsung’s subsidiaries, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of Samsung.<br /><br /> 2. Samsung reserves the right without your approval, to edit, change or alter your Content as it deems necessary.<br /><br /> 3. You accept that there will be not form of payment made to you or to a third party, for the use of the ‘Content’.<br /><br /> 4. You agree that you may not subsequently withdraw your permission for Samsung to use your Content.<br /><br /> 5. By giving Samsung permission to use you Content, you represent and warrant to Samsung that:<br /><br /> (a) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant Samsung the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time;<br /><br /> (b) Samsung’s use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws;<br /><br /> (c) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and<br /><br /> (d) you are over 18 years of age and have the right to agree to these Terms.<br /><br /> 6. You hereby release Samsung from any claims related to Samsung’s use of the Content as permitted herein, whether in existence today or in the future, including, without limitation, all rights, demands and/or liabilities regarding invasion of privacy, copyright infringement, violation of the rights of publicity and privacy, moral rights and/o breach of confidentiality.<br /><br /> By replying #YES, you acknowledge and agree that you have read, understand, and agree to the above Terms and Conditions. </p> </div></div> </li> </ul> </div> </div> <div class="nv-g-breadcrumb aem-GridColumn aem-GridColumn--default--12"> <nav class="breadcrumb" aria-label="Breadcrumb"> <div class="breadcrumb__inner"> <ul class="breadcrumb__path"> <li> <a aria-label="home" an-tr="nv03_breadcrumb-privacy-text-breadcrumb" an-ca="navigation" an-ac="breadcrumb" an-la="breadcrumb:home" href="/uk/"> <span class="breadcrumb__text-desktop">Home</span> <span class="breadcrumb__text-mobile">Home</span> </a> <svg 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class="layer-popup__close wishlist-popup__close"> <span class="hidden">Close popup</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </div> <style> #wtb-id-span { display: none; } .modal-container { position: relative; } .modal-window, .modal-overlay { display: none; } .modal-open { overflow: hidden; max-height: 100vh !important; margin: 0 !important; } .modal-open .modal-overlay { display: block; position: fixed; z-index: 10000; top: 0; left: 0; width: 100vw; height: 100%; opacity: 0.6; background: #000; } .modal-open .modal-window { display: block; position: fixed; z-index: 10001; top: 0; right: 0; bottom: 0; left: 0; overflow: hidden; overflow-x: hidden; overflow-y: auto; outline: 0; } .modal-open .internal-container { position: absolute; z-index: 5001; top: 5px; left: 50%; width: calc(100% - 10px); max-width: 1140px; min-height: 200px; max-height: calc(100vh - 10px); /* padding: 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value="/content/samsung/uk/info/privacy"/> <section class="ftd18-register-product popup" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProduct"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <div class="ftd18-register-product-popup" data-comp-name="registerProduct" data-auto-init="false"> <div class="ftd18-register-product__step-1 show"> <h2 class="ftd18-register-product__title">Product Registration</h2> <p class="ftd18-register-product__desc" data-js-action="RegisterDescription">Quick-and-easy product registration..<br/>Receive up-to-date personalised services and tips.</p> <div class="ftd18-register-product__step-1-inner"> <div class="ftd18-register-product__step-1__reg-list" role="list"> <div class="ftd18-register-product__step-1__reg" role="listitem"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#retention-registration-step01-serialnumber" href="#retention-registration-step01-serialnumber"></use> </svg> <div class="ftd18-register-product__step-1__reg__inner"> <strong class="ftd18-register-product__step-1__reg__title">Serial Number / IMEI</strong> <p class="ftd18-register-product__step-1__reg__desc">Enter your Serial Number/IMEI</p> <button class="cta cta--contained cta--black" data-js-action="serialnumberBtn" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:product registration:enter serial number/imei"> Enter serial number/IMEI </button> </div> </div> <div class="ftd18-register-product__step-1__reg" role="listitem"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#retention-registration-step01-qr" href="#retention-registration-step01-qr"></use> </svg> <div class="ftd18-register-product__step-1__reg__inner"> <strong class="ftd18-register-product__step-1__reg__title">QR Scan</strong> <p class="ftd18-register-product__step-1__reg__desc">Scan the QR code on your products for easy registration.</p> <p class="ftd18-register-product__step-1__reg__sub-desc">* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.</p> <button class="cta cta--contained cta--black" data-js-action="qrscanBtn" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:product registration:scan qr"> Scan QR code </button> </div> </div> </div> </div> </div> <div class="ftd18-register-product__step-2"> <h2 class="ftd18-register-product__title">Enter your Serial Number/IMEI</h2> <p class="ftd18-register-product__desc myd16-register-description">Quick-and-easy product registration.</p> <div class="ftd18-register-product__step-2-inner"> <div class="text-field-v2" data-comp-name="textFieldv2" data-auto-init="false"> <label class="text-field-v2__hint" for="serial-imei">Serial Number / IMEI</label> <div class="text-field-v2__input-wrap"> <input class="text-field-v2__input" id="serial-imei" type="text" autocomplete="on"/> <button class="text-field-v2__input-icon delete" aria-label="Delete" type="button"> <svg class="icon delete" focusable="false" aria-hidden="true"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <div class="text-field-v2__input-icon error"> <svg class="icon error" focusable="false" aria-hidden="true"> <use xlink:href="#information-error-bold" href="#information-error-bold"></use> </svg> </div> </div> <p class="text-field-v2__text assistive" id="serial-imei-assistive" aria-hidden="true">Please enter the 11 or 15- digit number.</p> <p class="text-field-v2__text error" id="serial-imei-error" aria-hidden="true">This product is already registered. Make sure you entered the right serial number or IMEI.</p> </div> <div class="ftd18-register-product__step-2__how-to-find-model-code"> <button class="ftd18-register-product__step-2__how-to-find-model-code__cta" data-i18n-expand="Expand" data-i18n-collapse="Collapse" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:how to find serial number or imei"> How to find Serial Number or IMEI <span class="hidden">Expand</span> <svg class="icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> <div class="ftd18-register-product__step-2__how-to-find-model-code-inner"> <div class="ftd18-register-product__step-2__select-wrap"> <ul class="ftd18-register-product__step-2__select-list" role="list"> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="type-hint" tabindex="-1" data-js-action="howToFindTypeSelect"> <option selected value="TV & AV" an-tr="an-tr-tv-av" an-ca="an-ca-tv-av" an-ac="an-ac-tv-av" an-la="an-la-tv-av">TV & AV</option> <option value="Mobile Device" an-tr="an-tr-mobile-device" an-ca="an-ca-mobile-device" an-ac="an-ac-mobile-device" an-la="an-la-mobile-device">Mobile Device</option> <option value="Home Appliance">Home Appliance</option> <option value="PC & Office">PC & Office</option> <option value="Camera & Camcorder">Camera & Camcorder</option> </select> <p id="type-hint" class="menu--text-field__hint">Type </p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="type-hint type-text" type="button"> <span id="type-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="sub-type-hint" tabindex="-1"> <option selected value="Television">Television</option> <option value="Blu-ray">Blu-ray</option> <option value="Home cinema">Home cinema</option> <option value="MP3/MP4 Player">MP3/MP4 Player</option> </select> <p id="sub-type-hint" class="menu--text-field__hint">Sub Type</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="sub-type-hint sub-type-text" type="button"> <span id="sub-type-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="category-hint" tabindex="-1"> <option selected value="SUHD">SUHD</option> <option value="UHD">UHD</option> <option value="FHD">FHD</option> <option value="HD">HD</option> </select> <p id="category-hint" class="menu--text-field__hint">Category</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="category-hint category-text" type="button"> <span id="category-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> </ul> </div> <div class="ftd18-register-product__step-2__swiper-wrap"> <div class="ftd18-register-product__step-2__swiper swiper-container basic-swiper" data-swiper-option='{ "slidesPerView": 1, "keepWrapper": true, "autoHeight": true, "loop": false, "pagination": true, "componentEl": ".ftd18-register-product-popup", "followFinger": true }' data-comp-name="swiper" data-auto-init="false"> <div class="swiper-wrapper"> <div class="ftd18-register-product__step-2__swiper__slide swiper-slide" data-type-headline="How to find Serial Number or IMEI 1" role="tabpanel" id="slide-0"> <div class="ftd18-register-product__step-2__swiper__slide__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> </div> </div> <div class="ftd18-register-product__step-2__swiper__slide__title">Back view</div> <div class="ftd18-register-product__step-2__swiper__slide__desc">The serial number and model name are printed on the label located on the lower left side of the device’s exterior, near the front. They are also on a second label, inside the refrigerator compartment on a side wall above the top shelf.</div> </div> <div class="ftd18-register-product__step-2__swiper__slide swiper-slide" data-type-headline="How to find Serial Number or IMEI 2" role="tabpanel" id="slide-1"> <div class="ftd18-register-product__step-2__swiper__slide__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> </div> </div> <div class="ftd18-register-product__step-2__swiper__slide__title">Back view</div> <div class="ftd18-register-product__step-2__swiper__slide__desc">The serial number and model name are printed on the label located on the lower left side of the device’s exterior, near the front. They are also on a second label, inside the refrigerator compartment on a side wall above the top shelf.</div> </div> </div> </div> <div class="indicator dot-indicator" data-indicator-data='{ "type": "dot-indicator", "play": true, "autoRolling": false, "infiniteRolling": false }' data-comp-name="indicator" data-auto-init="false"> <div class="indicator-wrap"> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab"> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden"></span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ftd18-register-product__btn-wrap">  <button class="cta cta--outlined cta--black" data-action="back" data-js-action="backto1Btn" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:back"> Back </button>  <button class="cta cta--contained cta--black" data-action="check" data-js-action="checkBtn" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:check"> Check </button> </div> </div> <div class="ftd18-register-product__step-3"> <h2 class="ftd18-register-product__title">Product registration is almost complete!!</h2> <p class="ftd18-register-product__desc">You've entered a valid S/N or IMEI. Now select the model of your product.</p> <div class="ftd18-register-product__step-3-inner"> <div class="ftd18-register-product__step-3__category-list" data-i18n-selected="selected" role="list"> </div> <div class="ftd18-register-product__step-3__search"> <div class="ftd18-register-product__step-3__search__input-container"> <button class="ftd18-register-product__step-3__search__input__back"> <span class="hidden">Back</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <div class="ftd18-register-product__step-3__search__input-wrap"> <label class="ftd18-register-product__step-3__search__input-label" for="model-code-search">Enter your Model Number</label> <bdi><input class="ftd18-register-product__step-3__search__input" type="text" id="model-code-search" autocomplete="on"/></bdi> <button class="ftd18-register-product__step-3__search__input-icon delete" aria-label="delete" type="button" an-tr="ftd18_register product popup-privacy-delete-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:delete model number"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button class="ftd18-register-product__step-3__search__input-icon search" aria-label="search" type="submit" an-tr="ftd18_register product popup-privacy-delete-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:search model number"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> </div> <h3 class="ftd18-register-product__step-3__search__result__title">Suggested searches</h3> <div class="ftd18-register-product__step-3__search__result-list-wrap scrollbar" data-auto-init="false" data-comp-name="scrollbar" data-auto-resize> <ul class="ftd18-register-product__step-3__search__result-list scrollbar__contents" role="list"> </ul> </div> <div class="ftd18-register-product__step-3__search__result__error" aria-live="polite">No result. Please try again.</div> </div> </div> <div class="ftd18-register-product__btn-wrap"> <button class="cta cta--outlined cta--black" data-action="back" data-js-action="backto2Btn" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:back"> Back </button> <button class="cta cta--contained cta--black cta--disabled" disabled data-action="select" data-js-action="selectBtn" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:select"> Select </button> </div> </div> </div> </div> </div> <button class="popup__close" an-tr="ftd18_register product popup-privacy-register popup-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <section class="ftd18-register-product-completion popup popup--alert" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProductCompletion"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <div class="image" data-js-action="ftd18RegisterProductImage"> <img class="image__main lazy-load-man" data-src="https://via.placeholder.com/120x120" alt="" data-comp-name="image" data-auto-init="false"/> </div> <h2 class="ftd18-register-product__title" data-js-action="ftd18RegisterProductTitle">Galaxy Book3 Ultra</h2> <p class="ftd18-register-product__desc" data-js-action="ftd18RegisterProductSku">SM-G996BZKGEUA</p> <p class="ftd18-register-product__desc" data-js-action="ftd18RegisterProductSerial">Serial Number: R3CR508WNAH</p> </div> </div> <div class="popup__btn-wrap"> <button class="cta cta--contained cta--black" data-js-action="confirmBtn" an-tr="ftd18_register product popup-privacy-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:confirm"> Confirm </button> </div> <button class="popup__close" an-tr="ftd18_register product popup-privacy-register popup-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <section class="ftd18-register-product-qr-scan-error popup popup--alert" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProductQRScanError"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <h2 class="ftd18-register-product__title">The device you are currently using does not support the camera function.</h2> <p class="ftd18-register-product__desc">Please try again with a different device.</p> </div> </div> <div class="popup__btn-wrap"> <button class="cta cta--contained cta--black" data-js-action="alertBtn" data-action="confirm" an-tr="ftd18_register product popup-privacy-error pop up-content_click" an-ca="content click" an-ac="feature" an-la="error popup:confirm"> Confirm </button> </div> <button class="popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <script src="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-templates/page-static-gnb-hq/compact.min.js"></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/product-popup/pd-g-register-product-popup/clientlibs/site.min.js"></script> <script src="/etc.clientlibs/samsung/components/content/epp/common/ep-cm-g-barcode-scanner-popup/clientlibs/site.min.js"></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/common/cm-g-text-editor/clientlibs/site.min.js" async></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/product/pd-g-header-carousel/clientlibs/site.min.js" async></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/navigation/nv-g-sticky-navigation/clientlibs/site.min.js" async></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/common/cm-g-text-block-container/clientlibs/site.min.js" async></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/support/su-g-accordion-faqs/clientlibs/site.min.js" async></script> <script type="application/ld+json" data-type="seo" data-object-type="WebPage" data-id="d62806da-1307-4e1e-8aaf-db2778ccbb93">{"@context":"http://schema.org","@type":"WebPage","name":"Privacy | Samsung UK","url":"https://www.samsung.com/uk/info/privacy/"}</script> </div> </body> </html>

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