Global leader HGS counts on SymphonyAI ITSM for resource optimization

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href="https://www.symphonyai.com/wp-content/uploads/SymphonyAI_CS_HGS_20240729.pdf" target="_blank"> DOWNLOAD </a> </div> </div> <div class="row"> <div class="lg:col-span-7 col-span-12"> <div class="content-wrapper"> <div class="lg:block hidden lg:mb-[44px]"> <small class="text-[16px] font-semibold leading-[120%] tracking-[0.32px] uppercase"> Fallstudie</small> <h1 class="mt-[16px] mb-0 heading-2"> Global leader HGS counts on SymphonyAI ITSM for resource optimization</h1> <div class="lg:my-[32px] my-[20px]"> <span class="date">07.30.2024</span> <span class="pipe">|</span> <span class="author">SymphonyAI team</span> </div> <a class="btn btn-primary mb-0 !inline-block" href="https://www.symphonyai.com/wp-content/uploads/SymphonyAI_CS_HGS_20240729.pdf" target="_blank"> DOWNLOAD </a> </div> <div class="rich-text bf lg:pr-[60px]"> <p><span style="font-weight: 400;">HGS, a global leader in business process management combined technology and domain expertise to deliver a transformational impact and provide seamless customer experience. The use of disparate tools across geographies resulted in employee onboarding complexities and low CSAT scores. The client had to scout for an integrated tool for data aggregation and complete IT services management.</span></p> <p><b>Single Tool. Multiple Benefits.</b></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">IT services were streamlined productivity was raised</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Faster asset availability and service automation led to cost savings</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;"><span style="font-weight: 400;">Overall employee CSAT score improved multiple times</span></span></li> </ul> <a class='btn btn-primary btn-md' href='https://www.symphonyai.com/wp-content/uploads/SymphonyAI_CS_HGS_20240729.pdf' target='_blank'>Fallstudie herunterladen</a> </div> <div class="share-wrapper"> <div class="share-sidebar"> <h6 class="share-label">Teilen Sie</h6> <ul class="share-buttons"> <li class="share-button facebook"> <a 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