Connect to Wi-Fi | MyIT

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aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0"> <div class="aem-Grid aem-Grid--12 aem-Grid--small--12 aem-Grid--default--12 aem-Grid--medium--12 "> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="hero-standard aem-shape-mask-4 aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="hero-standard" data-component_id="hero_standard-185306317" data-component_title="Connect to Wi-Fi"> <div class="hero-standard"> <div class="container"> <div class="hero-content"> <div class="hero-unsw-brand has-sub-heading"> <div class="hero-title"> <h1 class="hero-title-large hero-title-heading">Connect to Wi-Fi</h1> <p class="hero-sub-heading"> Fast and secure connectivity for staff, students, alumni and visitors to UNSW campuses.</p> <div class="hero-cta"> </div> </div> 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data-component_type="text" data-component_id="text-852054504" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><span class="lead-small">All current UNSW students and staff can use the Eduroam and Uniwide Wi-Fi networks on campus. Visitors can use the UNSW Guest network to have a wireless connection to the UNSW Campuses. </span></p> <p><span class="lead-small">These networks provide fast and secure internet access in many locations across UNSW. Please note that the Eduroam network will become the primary UNSW network for staff, students and guests.</span></p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1137958858" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-62024723" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="spacer" data-component_id="spacer-942129601" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="spacer" data-component_id="spacer-268747258" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> <div class="column-layout uds-component padded-left padded-right padded-left__small--0 padded-right__small--0 aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-510296774" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component aem-shape-mask-3 section"><span data-component_type="image" data-component_id="image-1385617555" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1640952132/par_2_1_50/image.coreimg.82{.width}.jpeg/1722493435741/2022-12-current-students-photoshoot-0089.jpeg" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/cs-comms/student-photos/2022-student-photoshoot/2022-12-current-students-photoshoot/2022-12-current-students-photoshoot-0089.jpg" data-title="Student using a laptop at the top of a classroom" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1640952132/par_2_1_50/image.coreimg.jpeg/1722493435741/2022-12-current-students-photoshoot-0089.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Student using a laptop at the top of a classroom" data-aem-asset-id="67f665b0-df1f-454e-84e3-cf88c3a72551" data-trackable="true"/> <meta itemprop="caption"/> </noscript> </div> </div> </div> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-293529618" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-2039531052" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <h3>Get connected, stay connected</h3> <p>The Eduroam network will become the primary Wi-Fi network provided by UNSW for students, staff and guests.</p> <p>If you're a staff member or student working at the Hospital Precinct, or other affiliate institutions, please use the Eduroam network.</p> <p>Where multiple eduroam Wi-Fi networks overlap, look for eduroam-UNSW to access UNSW’s Wi-Fi. Follow the self-help guide below to connect to the Eduroam Wi-Fi network.</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1503421741" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right padded-left__small--0 padded-right__small--0 match-column-height aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-582864063" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--4 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component padded-left padded-right column-layout--border-curved column-layout--shadow shape-bg-colour--secondary-green section"> <span data-component_type="column-layout" data-component_id="column_layout_copy-1790317707" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-2128452704" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-1249949996" data-component_title="Eduroam"> <h3 id="heading-1249949996" class="left"> Eduroam </h3> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy-2077717425" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>The Eduroam network will become the primary UNSW network for students, staff and guests. </p> <p>Once enrolled at UNSW, students and staff can use the Eduroam service not only on the university's campuses across Australia and overseas but also when working from affiliate locations like the Hospital Precinct.</p> <p><strong>Network Name:</strong> eduroam (eduroam-UNSW for affiliates)<br /> <strong>Username:</strong> z1234567@ad.unsw.edu.au<br /> <strong>Password:</strong> zID Password</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy-334945966" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--4 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component padded-left padded-right column-layout--border-curved column-layout--shadow shape-bg-colour--primary-indigo section"> <span data-component_type="column-layout" data-component_id="column_layout_copy-2095825364" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy-1297858033" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-992175582" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <h3>Wi-Fi for guests</h3> <p>Visitors who do not have Eduroam credentials can access Wi-Fi at UNSW by connecting to the UNSW Guest Network.</p> <p>You can find detailed instructions on how to connect in the self-help guides below.</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy_copy-103771743" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--4 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component padded-left padded-right column-layout--border-curved column-layout--shadow shape-bg-colour--tertiary-teal section"> <span data-component_type="column-layout" data-component_id="column_layout-517718786" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1991113011" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading_copy-171589273" data-component_title="Uniwide"> <h3 id="heading_copy-171589273" class="left"> Uniwide </h3> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy-630550210" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>Eduroam is the preferred and primary Wi-Fi network provided by UNSW. Students and staff can still use Uniwide for campus Wi-Fi access until it is retired in December 2024.</p> <p>Uniwide uses your zID and password to authenticate. For a detailed guide on how to configure your device please refer to the self-help guides provided below.</p> <p><strong>Network Name: </strong>uniwide<br /> <strong>Username: </strong>zID<br /> <strong>Password: </strong>zID Password</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-152112965" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-787989987" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component match-column-height section"> <span data-component_type="column-layout" data-component_id="column_layout-1963750541" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-100913317" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-437863386" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <h3>Wired and wireless access for specialty devices</h3> <p>Students and staff can connect specialty devices to the network across campus and within the UNSW residential colleges.</p> </div> </span> </div> <div class="unsw-brand-button uds-component section"> <div class="unsw-brand-button-container left" data-component_type="button" data-component_id="button-380581973" data-component_title="Connect to Wi-Fi"> <a href="/myit/services/wifi-network/connecting-to-the-unsw-network" target="_self" data-click_category="button" data-click_id="button-621d9f5d" data-click_title="Connect to Wi-Fi" data-click_name="Connecting to the network" data-internal_link_offset="-100" class="uds-brand-button primary fill border medium"> <div class="inner"> <div class="text"> Connecting to the network </div> <div class="icon" role="img"> <i class="fa fa-arrow-right"></i> </div> </div> </a> </div> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-9686060" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1696038042" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> <div class="image uds-component aem-shape-mask-3 section"><span data-component_type="image" data-component_id="image-895319361" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_1544923298/par_2_2_50/image.coreimg.82{.width}.jpeg/1727305455084/2024-09-woman-viewing-laptop.jpeg" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/ada/social-sciences/stock/2024-09-resource-kit/2024-09-woman-viewing-laptop.jpeg" data-title="Business woman, proposal and laptop in office with public relations work and press release update. Tech, professional and digital information with planning and online review for media research" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_1544923298/par_2_2_50/image.coreimg.jpeg/1727305455084/2024-09-woman-viewing-laptop.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Business woman, proposal and laptop in office with public relations work and press release update. Tech, professional and digital information with planning and online review for media research." title="Business woman, proposal and laptop in office with public relations work and press release update. Tech, professional and digital information with planning and online review for media research" data-aem-asset-id="dd4ede1f-a03f-400b-8660-9ede7464f16a" data-trackable="true"/> <meta itemprop="caption" content="Business woman, proposal and laptop in office with public relations work and press release update. Tech, professional and digital information with planning and online review for media research"/> </noscript> </div> </div> </div> </div> </span> </div> </div> </div> </span></div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1282184206" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-434209143" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> <div class="column-layout uds-component section"> <span data-component_type="column-layout" data-component_id="column_layout-1035529981" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading_copy-1474430712" data-component_title="Support for guests"> <h3 id="heading_copy-1474430712" class="left"> Support for guests </h3> </span> </div> <div class="accordion uds-component section"> <span data-component_type="accordion" data-component_id="accordion-720251712" data-component_title="Connect to Wi-Fi"> <section class="accordion"> <ul> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="828879cb-211a-474b-9fd6-180c8e0318fa" data-click_category="accordion" data-click_id="accordion-b5c2874c" data-click_title="Connect to Wi-Fi" data-click_name="Self help guide for guests"> <div class="accordion-item-heading"> Self help guide for guests </div> <span class="accordion-item-button"></span> </button> <div id="828879cb-211a-474b-9fd6-180c8e0318fa" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-411936174" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>In order to connect to the guest wi-fi network please follow the steps below:</p> <p><strong>Step 1 - </strong>Navigate to Wi-Fi settings and connect to the '<strong>UNSW Guest</strong>' Network.</p> <p><strong>Step 2 - </strong> You will be redirected to a registration screen and be asked to provide your name and e-mail details. You will also need to accept the T&Cs and Privacy Statement before proceeding. If you are not automatically redirected to this portal, go to the following link: <a href="https://guest-portal.it.unsw.edu.au/guest/guest-email-login.php" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_https://guest-portal.it.unsw.edu.au/guest/guest-email-login.php" data-click_title="RichText" data-click_name="https://guest-portal.it.unsw.edu.au/guest/guest-email-login.php">https://guest-portal.it.unsw.edu.au/guest/guest-email-login.php</a></p> </div> </span> </div> <div class="column-layout uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-245355060" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component section"><span data-component_type="image" data-component_id="image_copy-1655362770" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-0/column_layout/par_2_1_75/image_copy.coreimg.82{.width}.png/1727221200316/2024-09-wifi-guest-001.png" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/myit/2024-09-connect-to-wifi/2024-09-wifi-guest-001.png" data-title="MyIT guide - Wi-Fi guest login" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-0/column_layout/par_2_1_75/image_copy.coreimg.png/1727221200316/2024-09-wifi-guest-001.png" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="How to login screen shots" title="MyIT guide - Wi-Fi guest login" data-aem-asset-id="ac895921-c7ef-4c66-80e5-02ffd70f7ab2" data-trackable="true"/> <meta itemprop="caption" content="MyIT guide - Wi-Fi guest login"/> </noscript> </div> </div> </div> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-794386883" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> </div> </div> </span></div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-2079865629" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 3 -</strong> After clicking Register, you will then land on a welcome screen, which says you have temporary (approximately five minutes) access, before being redirected to the UNSW home page. You will need to promptly navigate to your mail account to get the activation link.</p> </div> </span> </div> <div class="column-layout uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout_copy-401527462" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component section"><span data-component_type="image" data-component_id="image_copy-969756808" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-0/column_layout_copy/par_2_1_75/image_copy.coreimg.82{.width}.png/1727221199938/2024-09-wifi-guest-002.png" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/myit/2024-09-connect-to-wifi/2024-09-wifi-guest-002.png" data-title="MyIT guide - Wi-Fi guest login" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-0/column_layout_copy/par_2_1_75/image_copy.coreimg.png/1727221199938/2024-09-wifi-guest-002.png" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="How to login screen shots" title="MyIT guide - Wi-Fi guest login" data-aem-asset-id="17d09c74-69d7-4c84-8ee2-dcbb9f0de13e" data-trackable="true"/> <meta itemprop="caption" content="MyIT guide - Wi-Fi guest login"/> </noscript> </div> </div> </div> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-110395241" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> </div> </div> </span></div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-1380261120" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 4 - </strong>Use the Activation Link from the email to activate the access:</p> </div> </span> </div> <div class="column-layout uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout_copy_c-679161654" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component section"><span data-component_type="image" data-component_id="image_copy-1867883604" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-0/column_layout_copy_c/par_2_1_75/image_copy.coreimg.82{.width}.png/1727221199919/2024-09-myit-guestreceipt.png" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/myit/2024-09-connect-to-wifi/2024-09-myit-guestreceipt.png" data-title="MyIT guide - Wi-Fi guest login" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-0/column_layout_copy_c/par_2_1_75/image_copy.coreimg.png/1727221199919/2024-09-myit-guestreceipt.png" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="How to login screen shots" title="MyIT guide - Wi-Fi guest login" data-aem-asset-id="5fb135a5-72c8-407d-98e3-bd82ebb876da" data-trackable="true"/> <meta itemprop="caption" content="MyIT guide - Wi-Fi guest login"/> </noscript> </div> </div> </div> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-692863557" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> </div> </div> </span></div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-1232006989" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 5 - </strong>You will land on a confirmation screen asking you to confirm (or reject) Wi-Fi access</p> <p><strong>Step 6 - </strong>After choosing, you will be redirected to a final screen confirming or denying Wi-Fi access to your device. You will have one week of continuous access. After that time, you can repeat the registration process as often as you wish:</p> <p>Reminder – <strong>UNSW staff and students should not connect to UNSW Guest</strong> as it has restricted access. If you are a staff or student please connect to the Eduroam Network.<br /> </p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="be098991-3216-48d9-93de-8d3b287e46f3" data-click_category="accordion" data-click_id="accordion-629c586d" data-click_title="Connect to Wi-Fi" data-click_name="Troubleshooting guide for guests"> <div class="accordion-item-heading"> Troubleshooting guide for guests </div> <span class="accordion-item-button"></span> </button> <div id="be098991-3216-48d9-93de-8d3b287e46f3" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-383307023" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <h5>Invalid Registration Token</h5> </div> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-967367456" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>If you receive an 'Invalid Registration Token' error after clicking the activation link then the link has expired. Complete the registration again and wait for a new activation link to be sent:</p> </div> </span> </div> <div class="column-layout uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout_copy_c-1577749353" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component section"><span data-component_type="image" data-component_id="image_copy-1402389771" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-1/column_layout_copy_c/par_2_1_75/image_copy.coreimg.82{.width}.png/1727221199968/2024-09-myit-guestinvalid.png" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/myit/2024-09-connect-to-wifi/2024-09-myit-guestinvalid.png" data-title="MyIT guide - Wi-Fi guest login" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout_695279328/par_1/accordion/accordion-item-1/column_layout_copy_c/par_2_1_75/image_copy.coreimg.png/1727221199968/2024-09-myit-guestinvalid.png" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="How to login screen shots" title="MyIT guide - Wi-Fi guest login" data-aem-asset-id="a6d0bfdd-73f2-4c5b-be9c-15fca4023d25" data-trackable="true"/> <meta itemprop="caption" content="MyIT guide - Wi-Fi guest login"/> </noscript> </div> </div> </div> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-768716442" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> </div> </div> </span></div> <div class="separator uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="separator" data-component_id="separator-1359923263" data-component_title="Connect to Wi-Fi"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-1579388170" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <h5>The portal is not loading properly</h5> <ul> <li><p>If the portal is not loading properly, try the link <a href="https://guest-portal.it.unsw.edu.au/" title="UNSW Guest" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_https://guest-portal.it.unsw.edu.au/&nbsp;" data-click_title="RichText" data-click_name="https://guest-portal.it.unsw.edu.au/&nbsp;">https://guest-portal.it.unsw.edu.au/ </a>or the appropriate browser specific captive URL link:</p> <ul> <li><p>Safari/Apple - <a href="http://captive.apple.com/" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_captive.apple.com" data-click_title="RichText" data-click_name="captive.apple.com">captive.apple.com</a></p> </li> <li><p>Firefox - <a href="http://detectportal.firefox.com/" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_detectportal.firefox.com" data-click_title="RichText" data-click_name="detectportal.firefox.com">detectportal.firefox.com</a></p> </li> <li><p>Edge - <a href="http://microsoftconnecttest.com/" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_microsoftconnecttest.com" data-click_title="RichText" data-click_name="microsoftconnecttest.com">microsoftconnecttest.com</a></p> </li> <li><p>Chrome - <a href="http://gstatic.com/redirect_204">gstatic.com/redirect_20</a>4</p> </li> </ul> </li> </ul> <p>on different browsers and try clearing cookies/cache (NOTE - the above links will only work while connected to the UNSW Guest Wi-fi network)<br /> </p> </div> </span> </div> <div class="separator uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="separator" data-component_id="separator-1414625864" data-component_title="Connect to Wi-Fi"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-472343681" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <h5>Issue connecting to the verification site</h5> </div> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-969558390" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>If you are having connection issues, check that wi-fi is enabled on the device, check their signal strength, try disabling/re-enabling wi-fi, try forgetting/reconnecting to the network, try checking that DHCP is enabled (where possible) and releasing/renewing their IP address (where possible - see this link for instructions for PC/Mac: <a href="https://www.tp-link.com/us/support/faq/840/" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_https://www.tp-link.com/us/support/faq/840/" data-click_title="RichText" data-click_name="https://www.tp-link.com/us/support/faq/840/">https://www.tp-link.com/us/support/faq/840/</a>).</p> <p>Access to the captive portals/acceptance pages are only allowed from the GUEST network, it will not work from public (4g etc), uniwide or eduroam. If a link isn't working, ensure you are on UNSW Guest SSID.</p> <p>Ensure that MAC randomisation is disabled. A static MAC address is required to connect consistently.<br /> </p> </div> </span> </div> </div> </div> </li> </ul> </section> </span> </div> </div> </div> </span></div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-26517800" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-1714469658" data-component_title="Support for staff and students"> <h3 id="heading-1714469658" class="left"> Support for staff and students </h3> </span> </div> <div class="column-layout uds-component section"> <span data-component_type="column-layout" data-component_id="column_layout-1855004299" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="accordion uds-component section"> <span data-component_type="accordion" data-component_id="accordion-2109483208" data-component_title="Connect to Wi-Fi"> <section class="accordion"> <ul> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="79989d31-7717-4b82-9a00-0b330a32ff1d" data-click_category="accordion" data-click_id="accordion-d1374b41" data-click_title="Connect to Wi-Fi" data-click_name="Eduroam and Uniwide Wi-Fi Setup – Android (Google & Samsung)"> <div class="accordion-item-heading"> Eduroam and Uniwide Wi-Fi Setup – Android (Google & Samsung) </div> <span class="accordion-item-button"></span> </button> <div id="79989d31-7717-4b82-9a00-0b330a32ff1d" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="column-layout uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1917550780" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-1828530810" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 1 - </strong>Tap <strong>Apps</strong> on the Home screen of your device</p> <p><strong>Step 2 - </strong>Tap<strong> Settings</strong></p> <p><strong>Step 3 - </strong>Tap <strong>Wi-Fi</strong></p> <p><strong>Step 4 - </strong>Tap <strong>Eduroam </strong>or<strong> Uniwide</strong></p> <p><strong>Step 5 - </strong>Ensure <strong>EAP</strong> Method is <strong>PEAP </strong>and <strong>Phase 2 Authentication</strong> is <strong>MSCHAPV2</strong></p> <p><strong>Step 6 - </strong>For the ‘Select certificate’ field you can choose <strong>Use System Certificate</strong> if this option is available, otherwise choose <strong>Don't validate. </strong>To ensure your connecting to the correct service please ensure that you are seeing this certificate when connecting:</p> </div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy-1409641800" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 6.1 - How to Install the certificate:</strong><br /> </p> <p>1. Download the <a href="https://www.myit.unsw.edu.au/sites/default/files/documents/UNSW_Root.crt" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_UNSW_Root" data-click_title="RichText" data-click_name="UNSW_Root">UNSW_Root</a> certificate</p> <p>2. If your device does not automatically open the downloaded certificate file, you may need to manually tap the file name you download "UNSW_Root.crt" to install the certificate. You may be asked for your device's password/PIN/biometric authentication (e.g. fingerprint) to authorise the installation process.<br /> <br /> 3. Optionally give a name for the "Certificate name:". You can give it any name ( e.g.: "unsw wifi" ) which will only be for you to identify it when you need to select it from the user certificate drop-down menu.<br /> <br /> 4. Connect to uniwide or eduroam as per the above settings. When you get to the Select Certificate dropdown, you should now also see the new "unsw wifi" certificate that you've previously installed and be able select it.</p> <p><strong>Step 7 - </strong>Leave the Anonymous identity field blank</p> <p><strong>Step 8 - </strong>Enter your UNSW <a href="mailto:zID@unsw.edu.au">zID@unsw.edu.au</a> (<strong>Staff or Student number) </strong>in the I<strong>dentity</strong> field</p> <p><strong>Step 9 - </strong>Enter your UNSW zID Password in the <strong>password </strong>field</p> <p><strong>Step 10</strong> <strong>-</strong> If asked for Domain, please use one of the following:</p> <ul> <li>radius.net.unsw.edu.au</li> <li>net.unsw.edu.au</li> <li>unsw.edu.au</li> </ul> <p><strong>Step 11 - </strong>Tick <strong>Auto-reconnect</strong> to ensure that it is on</p> <p>Your Android should now be connected to <strong>Eduroam</strong> or <strong>Uniwide</strong>.</p> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component section"><span data-component_type="image" data-component_id="image-519306896" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout/par_1/accordion/accordion-item-0/column_layout/par_2_2_25/image.coreimg.82{.width}.png/1727221433303/2024-09-wifi-connect.png" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/myit/2024-09-connect-to-wifi/2024-09-wifi-connect.png" data-title="Connecting to Wi-Fi network eduroam screenshot " class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout/par_1/accordion/accordion-item-0/column_layout/par_2_2_25/image.coreimg.png/1727221433303/2024-09-wifi-connect.png" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Showing connecting status - UNSW Issuing Certification Authority" title="Connecting to Wi-Fi network eduroam screenshot " data-aem-asset-id="414b9365-aa24-4136-a974-d5f0ba75e785" data-trackable="true"/> <meta itemprop="caption" content="Connecting to Wi-Fi network eduroam screenshot "/> </noscript> </div> </div> </div> </div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-121474762" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>Alternatively you install the ROOT certificate.</p> </div> </span> </div> </div> </div> </span></div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="573981d3-5f83-4221-a997-7a8c7cbd2588" data-click_category="accordion" data-click_id="accordion-d0e5df7b" data-click_title="Connect to Wi-Fi" data-click_name="Eduroam and Uniwide Wi-Fi Setup – IOS (iPad & iPhone)"> <div class="accordion-item-heading"> Eduroam and Uniwide Wi-Fi Setup – IOS (iPad & iPhone) </div> <span class="accordion-item-button"></span> </button> <div id="573981d3-5f83-4221-a997-7a8c7cbd2588" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-486352263" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 1</strong> <strong>-</strong> Tap the <strong>Settings</strong> icon on the Home screen of your device<strong></strong></p> <p><strong>Step 2 - </strong>Tap <strong>Wi-Fi</strong> in your settings</p> <p><strong>Step 3 - </strong>Tap <strong>Eduroam </strong>or<strong> Uniwide</strong> to select the <strong>UNSW Wi-Fi</strong> network</p> <p><strong>Step 4 - </strong>Enter your UNSW <a href="mailto:zID@unsw.edu.au">zID@unsw.edu.au</a> in the username field and your<strong> zID password</strong></p> <p><strong>Step 5 - </strong>Tap <strong>Join</strong></p> <p><strong>Step 6 - </strong>Tap <strong>Trust </strong>to trust the certificate.</p> <p>Your iPhone/IOS Device should now be connected to<strong> Eduroam </strong>or<strong> Uniwide.<br /> </strong></p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="56ebeb28-9174-4af5-b3d5-7ac42c5dcd9e" data-click_category="accordion" data-click_id="accordion-0f47feae" data-click_title="Connect to Wi-Fi" data-click_name="Eduroam and Uniwide Wi-Fi Setup - Windows"> <div class="accordion-item-heading"> Eduroam and Uniwide Wi-Fi Setup - Windows </div> <span class="accordion-item-button"></span> </button> <div id="56ebeb28-9174-4af5-b3d5-7ac42c5dcd9e" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-429093961" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 1</strong> <strong>-</strong> Click on the <strong>wireless network</strong> icon in the Windows taskbar</p> <p><strong>Step 2 - </strong>Click on the option for <strong>Eduroam</strong> or <strong>Uniwide</strong>, click to <strong>tick the checkbox </strong>next to ‘<strong>Connect automatically,’</strong> and then click '<strong>Connect</strong>'</p> <p><strong>Step 3 - </strong>If prompted, click the <strong>'Connect'</strong> button on the Windows alert confirming that you want to connect Uniwide in this location</p> <p><strong>Step 4 - </strong>Enter your UNSW <a href="mailto:zID@unsw.edu.au">zID@unsw.edu.au</a> as your username</p> <p><strong>Step 5 -</strong> Enter your zID Password in the password field</p> <p><strong>Step 6 - </strong>Click '<strong>OK</strong>'</p> <p>Your PC is now connected to <strong>Eduroam</strong> or <strong>Uniwide.<br /> </strong></p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="a154284e-c189-4226-bc4e-f393951221f2" data-click_category="accordion" data-click_id="accordion-76fb2055" data-click_title="Connect to Wi-Fi" data-click_name="Eduroam and Uniwide Wi-Fi setup – Mac"> <div class="accordion-item-heading"> Eduroam and Uniwide Wi-Fi setup – Mac </div> <span class="accordion-item-button"></span> </button> <div id="a154284e-c189-4226-bc4e-f393951221f2" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-371835659" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>If you are having trouble connecting to the wireless, one thing to try is to forget the wireless network and try again.</p> <p>To forget the network on an Apple device, please refer to this link:-</p> <p><a href="https://support.apple.com/en-au/HT208941" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_https://support.apple.com/en-au/HT208941" data-click_title="RichText" data-click_name="https://support.apple.com/en-au/HT208941">https://support.apple.com/en-au/HT208941</a></p> <p>To forget the network on a Microsoft Windows device please refer to this link:-</p> <p><a href="https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/easy-guide-how-to-forget-a-wireless-network-in/bf3080d3-d83d-411f-8ed0-ff1657654f97" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…" data-click_title="RichText" data-click_name="https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…">https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…</a><br /> </p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="d1ceccc4-5683-4264-a532-aaa74a7c6be6" data-click_category="accordion" data-click_id="accordion-48b3a912" data-click_title="Connect to Wi-Fi" data-click_name="Eduroam and Uniwide Wi-Fi setup – Linux"> <div class="accordion-item-heading"> Eduroam and Uniwide Wi-Fi setup – Linux </div> <span class="accordion-item-button"></span> </button> <div id="d1ceccc4-5683-4264-a532-aaa74a7c6be6" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-343206508" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 1 - </strong>Right click the <strong>NetworkManager</strong> icon (nm‐applet) in your taskbar. Ensure there's a tick next to both <strong>Enable Networking</strong> and <strong>Enable Wireless</strong></p> <p><strong>Step 2 - </strong>Left click the <strong>NetworkManager</strong> icon, then click <strong>eduroam</strong>. To connect to a different network click <strong>Connect to Other Wireless Network</strong> and configure the settings</p> <p><strong>Step 3 - </strong>Save the certificate <a href="https://www.myit.unsw.edu.au/sites/default/files/documents/UNSW_Root.crt" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_UNSW_Root.crt" data-click_title="RichText" data-click_name="UNSW_Root.crt">UNSW_Root.crt</a> to your local hard disk</p> <p><strong>Step 4 - </strong>In the dialogue box complete the fields in the table above</p> <p><strong>Step 5 - </strong>Connect to eduroam. The <strong>NetworkManager</strong> will automatically connect to the first wireless network it finds in range and for which it has been configured:<br /> </p> <table border="1" cellspacing="0"> <tbody><tr><td><p><strong>Field</strong></p> </td> <td><p><strong>Enter</strong></p> </td> </tr></tbody><tbody><tr><td><p>NetworkName</p> </td> <td><p>eduroam <strong>OR</strong> uniwide</p> </td> </tr><tr><td><p>Wireless Security</p> </td> <td><p>WPA2 Enterprise</p> </td> </tr><tr><td><p>EAP Method</p> </td> <td><p>PEAP</p> </td> </tr><tr><td><p>Key Type</p> </td> <td><p>TKIP or CCMP</p> </td> </tr><tr><td><p>Phase2 Type</p> </td> <td><p>MSCHAPV2</p> </td> </tr><tr><td><p>Identity</p> </td> <td><p><a href="mailto:zID@unsw.edu.au">zID@unsw.edu.au</a> (Staff or Student Number)</p> </td> </tr><tr><td><p>Password</p> </td> <td><p>zID Password</p> </td> </tr><tr><td><p>Anonymous Identity</p> </td> <td><p>Leave blank</p> </td> </tr><tr><td><p>CA Client Certificate File</p> </td> <td><p>UNSW CA certificate is required for initial uniwide/eduroam connectivity. Download the <a href="https://www.myit.unsw.edu.au/sites/default/files/documents/UNSW_Root.crt" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_UNSW_Root.crt" data-click_title="RichText" data-click_name="UNSW_Root.crt">UNSW_Root.crt</a> for increased security in Step 3</p> </td> </tr><tr><td><p>CA Certificate File<br /> (see below Private Key Password)</p> </td> <td><p>Leave blank</p> </td> </tr></tbody></table> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="df5eaaac-468a-40ae-8181-792c62b017ef" data-click_category="accordion" data-click_id="accordion-29fccb9c" data-click_title="Connect to Wi-Fi" data-click_name="How to forget your wireless network"> <div class="accordion-item-heading"> How to forget your wireless network </div> <span class="accordion-item-button"></span> </button> <div id="df5eaaac-468a-40ae-8181-792c62b017ef" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-371835659" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>If you are having trouble connecting to the wireless, one thing to try is to forget the wireless network and try again.</p> <p>To forget the network on an Apple device, please refer to this link:-</p> <p><a href="https://support.apple.com/en-au/HT208941" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_https://support.apple.com/en-au/HT208941" data-click_title="RichText" data-click_name="https://support.apple.com/en-au/HT208941">https://support.apple.com/en-au/HT208941</a></p> <p>To forget the network on a Microsoft Windows device please refer to this link:-</p> <p><a href="https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/easy-guide-how-to-forget-a-wireless-network-in/bf3080d3-d83d-411f-8ed0-ff1657654f97" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…" data-click_title="RichText" data-click_name="https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…">https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…</a><br /> </p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="7cbb1a9e-cde3-4a3b-a90b-adc24a817ecf" data-click_category="accordion" data-click_id="accordion-5b04167e" data-click_title="Connect to Wi-Fi" data-click_name="Troubleshooting guides"> <div class="accordion-item-heading"> Troubleshooting guides </div> <span class="accordion-item-button"></span> </button> <div id="7cbb1a9e-cde3-4a3b-a90b-adc24a817ecf" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="heading-component uds-component aem-GridColumn aem-GridColumn--default--12"><span data-component_type="heading" data-component_id="heading-2037095526" data-component_title="I'm prompted for a password"> <h5 id="heading-2037095526" class="left"> I'm prompted for a password </h5> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-314577357" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Step 1</strong> - Please enter your current zID Password</p> <p><strong>Step 2 - </strong>You will see this prompt after changing your UNSW password. If this prompt continually re-appears it may indicate that your IT account is locked. Please contact the IT Service Centre to have your account unlocked.</p> </div> </span> </div> <div class="separator uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="separator" data-component_id="separator-1496136131" data-component_title="Connect to Wi-Fi"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </span> </div> <div class="heading-component uds-component aem-GridColumn aem-GridColumn--default--12"><span data-component_type="heading" data-component_id="heading_copy-1939475864" data-component_title="I’m receiving a certificate warning"> <h5 id="heading_copy-1939475864" class="left"> I’m receiving a certificate warning </h5> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text_copy-27933343" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p>UNSW has a requirement to periodically update the certificate used to secure the Wi-Fi network. If your device has an outdated certificate you may receive a notification to update it</p> <p>UNSW has authored their trusted root certificate. To ensure you are connecting to the correct service please ensure that the certificate is similar to the below certificates when connecting.<br /> </p> </div> </span> </div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-45377291" data-component_title="Connect to Wi-Fi"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component section"><span data-component_type="image" data-component_id="image-470004598" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout/par_1/accordion/accordion-item-7/column_layout/par_2_1_25/image.coreimg.82{.width}.png/1727221433303/2024-09-wifi-connect.png" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/myit/2024-09-connect-to-wifi/2024-09-wifi-connect.png" data-title="Connecting to Wi-Fi network eduroam screenshot " class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout/par_1/accordion/accordion-item-7/column_layout/par_2_1_25/image.coreimg.png/1727221433303/2024-09-wifi-connect.png" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Showing connecting status - UNSW Issuing Certification Authority" title="Connecting to Wi-Fi network eduroam screenshot " data-aem-asset-id="414b9365-aa24-4136-a974-d5f0ba75e785" data-trackable="true"/> <meta itemprop="caption" content="Connecting to Wi-Fi network eduroam screenshot "/> </noscript> </div> </div> </div> </div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="image uds-component section"><span data-component_type="image" data-component_id="image-542401020" data-component_title="Connect to Wi-Fi"> <div> <div> <div class="tpl-image full-width "> <div data-cmp-is="image" data-cmp-src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout/par_1/accordion/accordion-item-7/column_layout/par_2_2_75/image.coreimg.82{.width}.png/1727221341479/2024-09-myit-certificate-verify.png" data-cmp-widths="335,700,1170,1280,1920" data-asset="/content/dam/images/myit/2024-09-connect-to-wifi/2024-09-myit-certificate-verify.png" data-title="Verify Certificate - Eduroam Wi-Fi login" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="/content/unsw-sites/au/en/myit/services/wifi-network/connect-to-wi-fi/_jcr_content/root/responsivegrid-layout-fixed-width/responsivegrid-full-top/column_layout_1358698169/par_1/column_layout/par_1/accordion/accordion-item-7/column_layout/par_2_2_75/image.coreimg.png/1727221341479/2024-09-myit-certificate-verify.png" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt="Authenticating to network "Eduroam"" title="Verify Certificate - Eduroam Wi-Fi login" data-aem-asset-id="8a9ea83f-5bb8-4846-abda-e0b77bb86337" data-trackable="true"/> <meta itemprop="caption" content="Verify Certificate - Eduroam Wi-Fi login"/> </noscript> </div> </div> </div> </div> </span> </div> </div> </div> </span></div> <div class="separator uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="separator" data-component_id="separator-1612641645" data-component_title="Connect to Wi-Fi"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-1862642266" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Alternatively you can install the certificate:</strong></p> <p>How to install the certificate:<br /> <strong> </strong><br /> <strong>Step 1 -</strong> Please download <a href="https://www.myit.unsw.edu.au/sites/default/files/documents/UNSW_Root.crt" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_UNSW_Root.crt" data-click_title="RichText" data-click_name="UNSW_Root.crt">UNSW_Root.crt</a></p> <p><strong>Step 2 -</strong> If your device does not automatically open the downloaded certificate file, you may need to manually tap the file name you download "UNSW_Root.crt" to install the certificate. You may be asked for your device's password/PIN/biometric authentication (e.g. fingerprint) to authorise the installation process.</p> <p><strong>Step 3 -</strong> Optionally give a name for the "Certificate name:". You can give it any name ( e.g.: "unsw wifi" ) which will only be for you to identify it when you need to select it from the user certificate drop-down menu.</p> <p><strong>Step 4 -</strong>Connect to uniwide or eduroam as per the above settings. When you get to the Select Certificate dropdown, you should now also see the new "unsw wifi" certificate that you've previously installed and be able select it.</p> </div> </span> </div> <div class="separator uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="separator" data-component_id="separator-306967551" data-component_title="Connect to Wi-Fi"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </span> </div> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-2095479351" data-component_title="Connect to Wi-Fi"> <div class="cmp-text"> <p><strong>Alternatively you can elect to trust the presented certificate.</strong></p> <p><strong>Step 1 - </strong>Navigate to the Wi-Fi Settings and Forget the '<strong>network name'</strong> Network.</p> <p><strong>Step 2 - </strong>Go back to the Wi-Fi Settings and Connect to the '<strong>network name</strong>' Network, make sure you select the <strong>Accept Certificate</strong>.<br /> <br /> </p> </div> </span> </div> </div> </div> </li> </ul> </section> </span> </div> </div> </div> </span></div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1558802455" data-component_title="Connect to Wi-Fi"> <div class="cmp-spacer__small"></div> </span> </div> <div class="experience-fragment experiencefragment section"><span data-component_type="experience-fragment" data-component_id="experience_fragment-239079709" data-component_title="Connect to Wi-Fi"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="column-layout uds-component shape-bg-colour--tertiary-sky shape-bg-window aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1133387393" data-component_title="Help"> <div class="aem-Grid 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