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data-topnav-flyout="menu" class="globalnav-flyout"><div class="globalnav-menu-list"><div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/us/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 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0-1.869.562-1.869 1.418 0 .662.463 1.043 1.629 1.342l.885.234c1.752.439 2.455 1.119 2.455 2.361 0 1.553-1.225 2.543-3.158 2.543-1.793 0-3.03-.949-3.141-2.408z"></path></svg></span><span class="globalnav-link-text">Store</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - mac" class=" globalnav-item globalnav-item-mac globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"><path d="m8.1558 25.9987v-6.457h-.0703l-2.666 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data-analytics-element-engagement="globalnav hover - ipad" class=" globalnav-item globalnav-item-ipad globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 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to contact an app developer for help</h2> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If an app isn't working, but the issue doesn't affect other apps</p></li><li class="gb-list_item"><p class="gb-paragraph">If you can't use an in-app purchase, such as a bonus game level or "remove ads" </p></li><li class="gb-list_item"><p class="gb-paragraph">If you received a discounted subscription offer from the app developer and have questions about eligibility</p></li></ul> <h2 id="iOS" class="gb-header">Contact the developer of an iOS, iPadOS, or watchOS app</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Open the App Store on your iPhone or iPad.</p></li><li class="gb-list_item"><p class="gb-paragraph">Search for the app, then tap it. If you can't find it, tap <span class='inline-icon gb-inline-icon'>the My Account button<img class="gb-inline-icon-image" alt="" src="https://cdsassets.apple.com/live/7WUAS350/images/inline-icons/ios-17-app-store-account-icon.png" height="92" width="90" style="max-width: 44px"/></span> or your photo at the top of the screen, tap Apps > My Apps, tap "Not on this [device]," then select the app.</p></li><li class="gb-list_item"><p class="gb-paragraph">The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in to the correct Apple Account.</p><img class="gb-image" alt="On an iPhone, the app description page for Keynote is showing. At the top you see 5 stars you can use to rate the app, a button to write a review, and a button for App Support." src="https://cdsassets.apple.com/live/7WUAS350/images/ios/ios-18-iphone-16-pro-app-store-keynote-app-support.png" height="1124" width="760" style="max-width: min(100%,380px);"/></li></ol> <h2 id="watchOS" class="gb-header">For apps on your Apple Watch</h2> <p class="gb-paragraph">Use the iPhone that's paired with your Apple Watch and <a href="#iOS" class="gb-anchor" link-type="ANCHOR">follow the steps for iPhone</a>.</p> <h2 class="gb-header">Contact the developer of a macOS app</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Open the App Store on your Mac.</p></li><li class="gb-list_item"><p class="gb-paragraph">Click Sign In or your photo. </p></li><li class="gb-list_item"><p class="gb-paragraph">A list of apps appears. Click the app that you want. If you can't find the app, use the search field.</p></li><li class="gb-list_item"><p class="gb-paragraph">The app's product page appears. Click Support or App Support. If you don't see Support or App Support, make sure that you're signed in to the correct Apple Account.</p><img class="gb-image" alt="On a Mac, you see the App Store displaying the Preview page for Keynote. On the lower-right, Websight and Support buttons are highlighted." src="https://cdsassets.apple.com/live/7WUAS350/images/macos/sequoia/macos-sequoia-app-store-keynote-app-support-callout.png" height="878" width="1400" style="max-width: min(100%,700px);"/></li></ol> <h2 class="gb-header">Contact the developer of a tvOS app</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Open the App Store on your Apple TV.</p></li><li class="gb-list_item"><p class="gb-paragraph">Search for the app, then choose it.</p></li><li class="gb-list_item"><p class="gb-paragraph">The app's product page appears. Scroll to the bottom of the page. Find the developer's website in the Information section.</p></li></ol> <h2 class="gb-header">Contact the developer of a visionOS app</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Open the App Store on your Apple Vision Pro.</p></li><li class="gb-list_item"><p class="gb-paragraph">Tap <span class='inline-icon gb-inline-icon'>the Search button<img class="gb-inline-icon-image" alt="" src="https://cdsassets.apple.com/live/7WUAS350/images/inline-icons/ios14-search-icon.png" height="50" width="50" style="max-width: 22px"/></span> in the sidebar.</p></li><li class="gb-list_item"><p class="gb-paragraph">Search for the app, then tap it. If you can't find it, tap <span class='inline-icon gb-inline-icon'>the My Account button<img class="gb-inline-icon-image" alt="" src="https://cdsassets.apple.com/live/7WUAS350/images/inline-icons/ios-17-app-store-account-icon.png" height="92" width="90" style="max-width: 44px"/></span> or your photo at the top of the screen, tap Purchased > My Purchases, tap "Apple Vision," then select the app.</p></li><li class="gb-list_item"><p class="gb-paragraph">The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in to the correct Apple Account.</p></li></ol> <h2 class="gb-header">Didn't get the app from the App Store?</h2> <p class="gb-paragraph">If you have an issue with an app but you didn't get the app from the App Store, you'll need to contact the developer directly. You can search the web for the name of the app or the developer to find their contact information.</p> <div id="disclaimer"> <div class="sosumi"><p class="gb-paragraph">Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. 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