Baldrige Performance Excellence Program

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.nist.gov/baldrige","20230831203434","https://web.archive.org/","web","/_static/", "1693514074"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"/><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["gov-bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"37b7ccb661",applicationID:"1089704227"};;/*! For license information please see nr-loader-rum-1.238.0.min.js.LICENSE.txt */ (()=>{"use strict";var e,t,n={763:(e,t,n)=>{n.d(t,{P_:()=>f,Mt:()=>p,C5:()=>s,DL:()=>m,OP:()=>j,lF:()=>T,Yu:()=>y,Dg:()=>g,CX:()=>c,GE:()=>b,sU:()=>E});var r=n(632),i=n(567);const o={beacon:r.ce.beacon,errorBeacon:r.ce.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function c(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.D)(t,o),(0,r.Qy)(e,a[e],"info")}var d=n(56);const u=()=>{const e={blockSelector:"[data-nr-block]",maskInputOptions:{password:!0}};return{allow_bfcache:!0,privacy:{cookies_enabled:!0},ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},session:{domain:void 0,expiresMs:d.oD,inactiveMs:d.Hb},ssl:void 0,obfuscate:void 0,jserrors:{enabled:!0,harvestTimeSeconds:10},metrics:{enabled:!0},page_action:{enabled:!0,harvestTimeSeconds:30},page_view_event:{enabled:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,long_task:!1},session_trace:{enabled:!0,harvestTimeSeconds:10},harvest:{tooManyRequestsDelay:60},session_replay:{enabled:!1,harvestTimeSeconds:60,sampleRate:.1,errorSampleRate:.1,maskTextSelector:"*",maskAllInputs:!0,get blockClass(){return"nr-block"},get ignoreClass(){return"nr-ignore"},get maskTextClass(){return"nr-mask"},get blockSelector(){return e.blockSelector},set blockSelector(t){e.blockSelector+=",".concat(t)},get maskInputOptions(){return e.maskInputOptions},set maskInputOptions(t){e.maskInputOptions={...t,password:!0}}},spa:{enabled:!0,harvestTimeSeconds:10}}},l={};function f(e){if(!e)throw new Error("All configuration objects require an agent identifier!");if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function g(e,t){if(!e)throw new Error("All configuration objects require an agent identifier!");l[e]=(0,i.D)(t,u()),(0,r.Qy)(e,l[e],"config")}function p(e,t){if(!e)throw new Error("All configuration objects require an agent identifier!");var n=f(e);if(n){for(var r=t.split("."),i=0;i<r.length-1;i++)if("object"!=typeof(n=n[r[i]]))return;n=n[r[r.length-1]]}return n}const h={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},v={};function m(e){if(!e)throw new Error("All loader-config objects require an agent identifier!");if(!v[e])throw new Error("LoaderConfig for ".concat(e," was never set"));return v[e]}function b(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");v[e]=(0,i.D)(t,h),(0,r.Qy)(e,v[e],"loader_config")}const y=(0,r.mF)().o;var w=n(385),A=n(818);const x={buildEnv:A.Re,bytesSent:{},queryBytesSent:{},customTransaction:void 0,disabled:!1,distMethod:A.gF,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,offset:Math.floor(w._A?.performance?.timeOrigin||w._A?.performance?.timing?.navigationStart||Date.now()),onerror:void 0,origin:""+w._A.location,ptid:void 0,releaseIds:{},session:void 0,xhrWrappable:"function"==typeof w._A.XMLHttpRequest?.prototype?.addEventListener,version:A.q4,denyList:void 0},D={};function j(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!D[e])throw new Error("Runtime for ".concat(e," was never set"));return D[e]}function E(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");D[e]=(0,i.D)(t,x),(0,r.Qy)(e,D[e],"runtime")}function T(e){return function(e){try{const t=s(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}(e)}},567:(e,t,n)=>{n.d(t,{D:()=>i});var r=n(50);function i(e,t){try{if(!e||"object"!=typeof e)return(0,r.Z)("Setting a Configurable requires an object as input");if(!t||"object"!=typeof t)return(0,r.Z)("Setting a Configurable requires a model to set its initial properties");const n=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(n).length?e:n;for(let a in o)if(void 0!==e[a])try{"object"==typeof e[a]&&"object"==typeof t[a]?n[a]=i(e[a],t[a]):n[a]=e[a]}catch(e){(0,r.Z)("An error occurred while setting a property of a Configurable",e)}return n}catch(e){(0,r.Z)("An error occured while setting a Configurable",e)}}},818:(e,t,n)=>{n.d(t,{Re:()=>i,gF:()=>o,q4:()=>r});const r="1.238.0",i="PROD",o="CDN"},385:(e,t,n)=>{n.d(t,{IF:()=>c,Nk:()=>u,Tt:()=>a,_A:()=>o,il:()=>r,pL:()=>s,v6:()=>i,w1:()=>d});const r="undefined"!=typeof window&&!!window.document,i="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),o=r?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),a=(o?.location,/iPad|iPhone|iPod/.test(navigator.userAgent)),s=a&&"undefined"==typeof SharedWorker,c=(()=>{const e=navigator.userAgent.match(/Firefox[/\s](\d+\.\d+)/);return Array.isArray(e)&&e.length>=2?+e[1]:0})(),d=Boolean(r&&window.document.documentMode),u=!!navigator.sendBeacon},711:(e,t,n)=>{n.d(t,{w:()=>o});var r=n(50);const i={agentIdentifier:"",ee:void 0};class o{constructor(e){try{if("object"!=typeof e)return(0,r.Z)("shared context requires an object as input");this.sharedContext={},Object.assign(this.sharedContext,i),Object.entries(e).forEach((e=>{let[t,n]=e;Object.keys(i).includes(t)&&(this.sharedContext[t]=n)}))}catch(e){(0,r.Z)("An error occured while setting SharedContext",e)}}}},0:(e,t,n)=>{n.d(t,{L:()=>u,R:()=>c});var r=n(148),i=n(284),o=n(322),a=n(325);const s={};function c(e,t){const n={staged:!1,priority:a.p[t]||0};d(e),s[e].get(t)||s[e].set(t,n)}function d(e){e&&(s[e]||(s[e]=new Map))}function u(){let e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:"",t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:"feature";if(d(e),!e||!s[e].get(t))return a(t);s[e].get(t).staged=!0;const n=[...s[e]];function a(t){const n=e?r.ee.get(e):r.ee,a=o.X.handlers;if(n.backlog&&a){var s=n.backlog[t],c=a[t];if(c){for(var d=0;s&&d<s.length;++d)l(s[d],c);(0,i.D)(c,(function(e,t){(0,i.D)(t,(function(t,n){n[0].on(e,n[1])}))}))}delete a[t],n.backlog[t]=null,n.emit("drain-"+t,[])}}n.every((e=>{let[t,n]=e;return n.staged}))&&(n.sort(((e,t)=>e[1].priority-t[1].priority)),n.forEach((e=>{let[t]=e;a(t)})))}function l(e,t){var n=e[1];(0,i.D)(t[n],(function(t,n){var r=e[0];if(n[0]===r){var i=n[1],o=e[3],a=e[2];i.apply(o,a)}}))}},148:(e,t,n)=>{n.d(t,{A:()=>c,ee:()=>d});var r=n(632),i=n(210),o=n(763);class a{constructor(e){this.contextId=e}}var s=n(117);const c="nr@context:".concat(s.a),d=function e(t,n){var r={},s={},u={},f=!1;try{f=16===n.length&&(0,o.OP)(n).isolatedBacklog}catch(e){}var g={on:h,addEventListener:h,removeEventListener:function(e,t){var n=r[e];if(!n)return;for(var i=0;i<n.length;i++)n[i]===t&&n.splice(i,1)},emit:function(e,n,r,i,o){!1!==o&&(o=!0);if(d.aborted&&!i)return;t&&o&&t.emit(e,n,r);for(var a=p(r),c=v(e),u=c.length,l=0;l<u;l++)c[l].apply(a,n);var f=b()[s[e]];f&&f.push([g,e,n,a]);return a},get:m,listeners:v,context:p,buffer:function(e,t){const n=b();if(t=t||"feature",g.aborted)return;Object.entries(e||{}).forEach((e=>{let[r,i]=e;s[i]=t,t in n||(n[t]=[])}))},abort:l,aborted:!1,isBuffering:function(e){return!!b()[s[e]]},debugId:n,backlog:f?{}:t&&"object"==typeof t.backlog?t.backlog:{}};return g;function p(e){return e&&e instanceof a?e:e?(0,i.X)(e,c,(()=>new a(c))):new a(c)}function h(e,t){r[e]=v(e).concat(t)}function v(e){return r[e]||[]}function m(t){return u[t]=u[t]||e(g,t)}function b(){return g.backlog}}(void 0,"globalEE"),u=(0,r.fP)();function l(){d.aborted=!0,d.backlog={}}u.ee||(u.ee=d)},546:(e,t,n)=>{n.d(t,{E:()=>r,p:()=>i});var r=n(148).ee.get("handle");function i(e,t,n,i,o){o?(o.buffer([e],i),o.emit(e,t,n)):(r.buffer([e],i),r.emit(e,t,n))}},322:(e,t,n)=>{n.d(t,{X:()=>o});var r=n(546);o.on=a;var i=o.handlers={};function o(e,t,n,o){a(o||r.E,i,e,t,n)}function a(e,t,n,i,o){o||(o="feature"),e||(e=r.E);var a=t[o]=t[o]||{};(a[n]=a[n]||[]).push([e,i])}},239:(e,t,n)=>{n.d(t,{bP:()=>s,iz:()=>c,m$:()=>a});var r=n(385);let i=!1,o=!1;try{const e={get passive(){return i=!0,!1},get signal(){return o=!0,!1}};r._A.addEventListener("test",null,e),r._A.removeEventListener("test",null,e)}catch(e){}function a(e,t){return i||o?{capture:!!e,passive:i,signal:t}:!!e}function s(e,t){let n=arguments.length>2&&void 0!==arguments[2]&&arguments[2],r=arguments.length>3?arguments[3]:void 0;window.addEventListener(e,t,a(n,r))}function c(e,t){let n=arguments.length>2&&void 0!==arguments[2]&&arguments[2],r=arguments.length>3?arguments[3]:void 0;document.addEventListener(e,t,a(n,r))}},117:(e,t,n)=>{n.d(t,{a:()=>r});const r=(0,n(402).Rl)()},402:(e,t,n)=>{n.d(t,{Rl:()=>a,ky:()=>s});var r=n(385);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=r._A?.crypto||r._A?.msCrypto;let t,n=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(31))),i.split("").map((e=>"x"===e?o(t,++n).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=r._A?.crypto||r._A?.msCrypto;let n,i=0;t&&t.getRandomValues&&(n=t.getRandomValues(new Uint8Array(31)));const a=[];for(var s=0;s<e;s++)a.push(o(n,++i).toString(16));return a.join("")}},56:(e,t,n)=>{n.d(t,{Bq:()=>r,Hb:()=>o,oD:()=>i});const r="NRBA",i=144e5,o=18e5},894:(e,t,n)=>{function r(){return Math.round(performance.now())}n.d(t,{z:()=>r})},50:(e,t,n)=>{function r(e,t){"function"==typeof console.warn&&(console.warn("New Relic: ".concat(e)),t&&console.warn(t))}n.d(t,{Z:()=>r})},587:(e,t,n)=>{n.d(t,{N:()=>c,T:()=>d});var r=n(148),i=n(546),o=n(0),a=n(325);const s={stn:[a.D.sessionTrace],err:[a.D.jserrors,a.D.metrics],ins:[a.D.pageAction],spa:[a.D.spa],sr:[a.D.sessionReplay,a.D.sessionTrace]};function c(e,t){const n=r.ee.get(t);e&&"object"==typeof e&&(Object.entries(e).forEach((e=>{let[t,r]=e;void 0===d[t]&&(s[t]?s[t].forEach((e=>{r?(0,i.p)("feat-"+t,[],void 0,e,n):(0,i.p)("block-"+t,[],void 0,e,n),(0,i.p)("rumresp-"+t,[Boolean(r)],void 0,e,n)})):r&&(0,i.p)("feat-"+t,[],void 0,void 0,n),d[t]=Boolean(r))})),Object.keys(s).forEach((e=>{void 0===d[e]&&(s[e]?.forEach((t=>(0,i.p)("rumresp-"+e,[!1],void 0,t,n))),d[e]=!1)})),(0,o.L)(t,a.D.pageViewEvent))}const d={}},210:(e,t,n)=>{n.d(t,{X:()=>i});var r=Object.prototype.hasOwnProperty;function i(e,t,n){if(r.call(e,t))return e[t];var i=n();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},284:(e,t,n)=>{n.d(t,{D:()=>r});const r=(e,t)=>Object.entries(e||{}).map((e=>{let[n,r]=e;return t(n,r)}))},351:(e,t,n)=>{n.d(t,{P:()=>o});var r=n(148);const i=()=>{const e=new WeakSet;return(t,n)=>{if("object"==typeof n&&null!==n){if(e.has(n))return;e.add(n)}return n}};function o(e){try{return JSON.stringify(e,i())}catch(e){try{r.ee.emit("internal-error",[e])}catch(e){}}}},960:(e,t,n)=>{n.d(t,{K:()=>a,b:()=>o});var r=n(239);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,r.bP)("load",e,t)}function a(e){if(i())return e();(0,r.iz)("DOMContentLoaded",e)}},632:(e,t,n)=>{n.d(t,{EZ:()=>d,Qy:()=>c,ce:()=>o,fP:()=>a,gG:()=>u,mF:()=>s});var r=n(894),i=n(385);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return i._A.NREUM||(i._A.NREUM={}),void 0===i._A.newrelic&&(i._A.newrelic=i._A.NREUM),i._A.NREUM}function s(){let e=a();return e.o||(e.o={ST:i._A.setTimeout,SI:i._A.setImmediate,CT:i._A.clearTimeout,XHR:i._A.XMLHttpRequest,REQ:i._A.Request,EV:i._A.Event,PR:i._A.Promise,MO:i._A.MutationObserver,FETCH:i._A.fetch}),e}function c(e,t,n){let i=a();const o=i.initializedAgents||{},s=o[e]||{};return Object.keys(s).length||(s.initializedAt={ms:(0,r.z)(),date:new Date}),i.initializedAgents={...o,[e]:{...s,[n]:t}},i}function d(e,t){a()[e]=t}function u(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},956:(e,t,n)=>{n.d(t,{N:()=>i});var r=n(239);function i(e){let t=arguments.length>1&&void 0!==arguments[1]&&arguments[1],n=arguments.length>2?arguments[2]:void 0,i=arguments.length>3?arguments[3]:void 0;return void(0,r.iz)("visibilitychange",(function(){if(t)return void("hidden"==document.visibilityState&&e());e(document.visibilityState)}),n,i)}},81:(e,t,n)=>{n.d(t,{gF:()=>o,mY:()=>i,t9:()=>r,vz:()=>s,xS:()=>a});const r=n(325).D.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},633:(e,t,n)=>{n.d(t,{Dz:()=>i,OJ:()=>a,qw:()=>o,t9:()=>r});const r=n(325).D.pageViewEvent,i="firstbyte",o="domcontent",a="windowload"},251:(e,t,n)=>{n.d(t,{t:()=>r});const r=n(325).D.pageViewTiming},938:(e,t,n)=>{n.d(t,{W:()=>o});var r=n(763),i=n(148);class o{constructor(e,t,n){this.agentIdentifier=e,this.aggregator=t,this.ee=i.ee.get(e,(0,r.OP)(this.agentIdentifier).isolatedBacklog),this.featureName=n,this.blocked=!1}}},144:(e,t,n)=>{n.d(t,{j:()=>v});var r=n(325),i=n(763),o=n(546),a=n(148),s=n(894),c=n(0),d=n(960),u=n(385),l=n(50),f=n(81),g=n(632);function p(){const e=(0,g.gG)();["setErrorHandler","finished","addToTrace","inlineHit","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion"].forEach((t=>{e[t]=function(){for(var n=arguments.length,r=new Array(n),i=0;i<n;i++)r[i]=arguments[i];return function(t){for(var n=arguments.length,r=new Array(n>1?n-1:0),i=1;i<n;i++)r[i-1]=arguments[i];let o=[];return Object.values(e.initializedAgents).forEach((e=>{e.exposed&&e.api[t]&&o.push(e.api[t](...r))})),o.length>1?o:o[0]}(t,...r)}}))}var h=n(587);function v(e){let t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:{},v=arguments.length>2?arguments[2]:void 0,m=arguments.length>3?arguments[3]:void 0,{init:b,info:y,loader_config:w,runtime:A={loaderType:v},exposed:x=!0}=t;const D=(0,g.gG)();y||(b=D.init,y=D.info,w=D.loader_config),(0,i.Dg)(e,b||{}),(0,i.GE)(e,w||{}),y.jsAttributes??={},u.v6&&(y.jsAttributes.isWorker=!0),(0,i.CX)(e,y);const j=(0,i.P_)(e);A.denyList=[...j.ajax?.deny_list||[],...j.ajax?.block_internal?[y.beacon,y.errorBeacon]:[]],(0,i.sU)(e,A),p();const E=function(e,t){t||(0,c.R)(e,"api");const g={};var p=a.ee.get(e),h=p.get("tracer"),v="api-",m=v+"ixn-";function b(t,n,r,o){const a=(0,i.C5)(e);return null===n?delete a.jsAttributes[t]:(0,i.CX)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:n}}),A(v,r,!0,o||null===n?"session":void 0)(t,n)}function y(){}["setErrorHandler","finished","addToTrace","inlineHit","addRelease"].forEach((e=>g[e]=A(v,e,!0,"api"))),g.addPageAction=A(v,"addPageAction",!0,r.D.pageAction),g.setCurrentRouteName=A(v,"routeName",!0,r.D.spa),g.setPageViewName=function(t,n){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,i.OP)(e).customTransaction=(n||"https://web.archive.org/web/20230831203434/http://custom.transaction")+t,A(v,"setPageViewName",!0)()},g.setCustomAttribute=function(e,t){let n=arguments.length>2&&void 0!==arguments[2]&&arguments[2];if("string"==typeof e){if(["string","number"].includes(typeof t)||null===t)return b(e,t,"setCustomAttribute",n);(0,l.Z)("Failed to execute setCustomAttribute.\nNon-null value must be a string or number type, but a type of <".concat(typeof t,"> was provided."))}else(0,l.Z)("Failed to execute setCustomAttribute.\nName must be a string type, but a type of <".concat(typeof e,"> was provided."))},g.setUserId=function(e){if("string"==typeof e||null===e)return b("enduser.id",e,"setUserId",!0);(0,l.Z)("Failed to execute setUserId.\nNon-null value must be a string type, but a type of <".concat(typeof e,"> was provided."))},g.setApplicationVersion=function(e){if("string"==typeof e||null===e)return b("application.version",e,"setApplicationVersion",!1);(0,l.Z)("Failed to execute setApplicationVersion. Expected <String | null>, but got <".concat(typeof e,">."))},g.interaction=function(){return(new y).get()};var w=y.prototype={createTracer:function(e,t){var n={},i=this,a="function"==typeof t;return(0,o.p)(m+"tracer",[(0,s.z)(),e,n],i,r.D.spa,p),function(){if(h.emit((a?"":"no-")+"fn-start",[(0,s.z)(),i,a],n),a)try{return t.apply(this,arguments)}catch(e){throw h.emit("fn-err",[arguments,this,e],n),e}finally{h.emit("fn-end",[(0,s.z)()],n)}}}};function A(e,t,n,i){return function(){return(0,o.p)(f.xS,["API/"+t+"/called"],void 0,r.D.metrics,p),i&&(0,o.p)(e+t,[(0,s.z)(),...arguments],n?null:this,i,p),n?void 0:this}}function x(){n.e(75).then(n.bind(n,438)).then((t=>{let{setAPI:n}=t;n(e),(0,c.L)(e,"api")})).catch((()=>(0,l.Z)("Downloading runtime APIs failed...")))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{w[e]=A(m,e,void 0,r.D.spa)})),g.noticeError=function(e,t){"string"==typeof e&&(e=new Error(e)),(0,o.p)(f.xS,["API/noticeError/called"],void 0,r.D.metrics,p),(0,o.p)("err",[e,(0,s.z)(),!1,t],void 0,r.D.jserrors,p)},u.il?(0,d.b)((()=>x()),!0):x(),g}(e,m);return(0,g.Qy)(e,E,"api"),(0,g.Qy)(e,x,"exposed"),(0,g.EZ)("activatedFeatures",h.T),E}},325:(e,t,n)=>{n.d(t,{D:()=>r,p:()=>i});const r={ajax:"ajax",jserrors:"jserrors",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",spa:"spa"},i={[r.pageViewEvent]:1,[r.pageViewTiming]:2,[r.metrics]:3,[r.jserrors]:4,[r.ajax]:5,[r.sessionTrace]:6,[r.pageAction]:7,[r.spa]:8,[r.sessionReplay]:9}}},r={};function i(e){var t=r[e];if(void 0!==t)return t.exports;var o=r[e]={exports:{}};return n[e](o,o.exports,i),o.exports}i.m=n,i.d=(e,t)=>{for(var n in t)i.o(t,n)&&!i.o(e,n)&&Object.defineProperty(e,n,{enumerable:!0,get:t[n]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,n)=>(i.f[n](e,t),t)),[])),i.u=e=>"nr-rum.3709cb75-1.238.0.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.238.0.PROD:",i.l=(n,r,o,a)=>{if(e[n])e[n].push(r);else{var s,c;if(void 0!==o)for(var d=document.getElementsByTagName("script"),u=0;u<d.length;u++){var l=d[u];if(l.getAttribute("src")==n||l.getAttribute("data-webpack")==t+o){s=l;break}}s||(c=!0,(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=n),e[n]=[r];var f=(t,r)=>{s.onerror=s.onload=null,clearTimeout(g);var i=e[n];if(delete e[n],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(r))),t)return t(r)},g=setTimeout(f.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=f.bind(null,s.onerror),s.onload=f.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://web.archive.org/web/20230831203434/https://js-agent.newrelic.com/",(()=>{var e={50:0,832:0};i.f.j=(t,n)=>{var r=i.o(e,t)?e[t]:void 0;if(0!==r)if(r)n.push(r[2]);else{var o=new Promise(((n,i)=>r=e[t]=[n,i]));n.push(r[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(n=>{if(i.o(e,t)&&(0!==(r=e[t])&&(e[t]=void 0),r)){var o=n&&("load"===n.type?"missing":n.type),a=n&&n.target&&n.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,r[1](s)}}),"chunk-"+t,t)}};var t=(t,n)=>{var r,o,[a,s,c]=n,d=0;if(a.some((t=>0!==e[t]))){for(r in s)i.o(s,r)&&(i.m[r]=s[r]);if(c)c(i)}for(t&&t(n);d<a.length;d++)o=a[d],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},n=self["webpackChunk:NRBA-1.238.0.PROD"]=self["webpackChunk:NRBA-1.238.0.PROD"]||[];n.forEach(t.bind(null,0)),n.push=t.bind(null,n.push.bind(n))})(),(()=>{var e=i(50);class t{addPageAction(t,n){(0,e.Z)("Call to agent api addPageAction failed. The session trace feature is not currently initialized.")}setPageViewName(t,n){(0,e.Z)("Call to agent api setPageViewName failed. The page view feature is not currently initialized.")}setCustomAttribute(t,n,r){(0,e.Z)("Call to agent api setCustomAttribute failed. The js errors feature is not currently initialized.")}noticeError(t,n){(0,e.Z)("Call to agent api noticeError failed. The js errors feature is not currently initialized.")}setUserId(t){(0,e.Z)("Call to agent api setUserId failed. The js errors feature is not currently initialized.")}setApplicationVersion(t){(0,e.Z)("Call to agent api setApplicationVersion failed. The agent is not currently initialized.")}setErrorHandler(t){(0,e.Z)("Call to agent api setErrorHandler failed. The js errors feature is not currently initialized.")}finished(t){(0,e.Z)("Call to agent api finished failed. The page action feature is not currently initialized.")}addRelease(t,n){(0,e.Z)("Call to agent api addRelease failed. The agent is not currently initialized.")}}var n=i(325),r=i(763);const o=Object.values(n.D);function a(e){const t={};return o.forEach((n=>{t[n]=function(e,t){return!1!==(0,r.Mt)(t,"".concat(e,".enabled"))}(n,e)})),t}var s=i(144);var c=i(546),d=i(385),u=i(0),l=i(938),f=i(960);class g extends l.W{constructor(e,t,n){let r=!(arguments.length>3&&void 0!==arguments[3])||arguments[3];super(e,t,n),this.auto=r,this.abortHandler,this.featAggregate,this.onAggregateImported,r&&(0,u.R)(e,n)}importAggregator(){let t=arguments.length>0&&void 0!==arguments[0]?arguments[0]:{};if(this.featAggregate||!this.auto)return;const n=d.il&&!0===(0,r.Mt)(this.agentIdentifier,"privacy.cookies_enabled");let o;this.onAggregateImported=new Promise((e=>{o=e}));const a=async()=>{let r;try{if(n){const{setupAgentSession:e}=await i.e(75).then(i.bind(i,228));r=e(this.agentIdentifier)}}catch(t){(0,e.Z)("A problem occurred when starting up session manager. This page will not start or extend any session.",t)}try{if(!this.shouldImportAgg(this.featureName,r))return(0,u.L)(this.agentIdentifier,this.featureName),void o(!1);const{lazyFeatureLoader:e}=await i.e(75).then(i.bind(i,582)),{Aggregate:n}=await e(this.featureName,"aggregate");this.featAggregate=new n(this.agentIdentifier,this.aggregator,t),o(!0)}catch(t){(0,e.Z)("Downloading and initializing ".concat(this.featureName," failed..."),t),this.abortHandler?.(),o(!1)}};d.il?(0,f.b)((()=>a()),!0):a()}shouldImportAgg(e,t){return e!==n.D.sessionReplay||!!r.Yu.MO&&(!1!==(0,r.Mt)(this.agentIdentifier,"session_trace.enabled")&&(!!t?.isNew||!!t?.state.sessionReplay))}}var p=i(633),h=i(894);class v extends g{static featureName=p.t9;constructor(e,t){let i=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];if(super(e,t,p.t9,i),("undefined"==typeof PerformanceNavigationTiming||d.Tt)&&"undefined"!=typeof PerformanceTiming){const t=(0,r.OP)(e);t[p.Dz]=Math.max(Date.now()-t.offset,0),(0,f.K)((()=>t[p.qw]=Math.max((0,h.z)()-t[p.Dz],0))),(0,f.b)((()=>{const e=(0,h.z)();t[p.OJ]=Math.max(e-t[p.Dz],0),(0,c.p)("timing",["load",e],void 0,n.D.pageViewTiming,this.ee)}))}this.importAggregator()}}var m=i(711),b=i(284);class y extends m.w{constructor(e){super(e),this.aggregatedData={}}store(e,t,n,r,i){var o=this.getBucket(e,t,n,i);return o.metrics=function(e,t){t||(t={count:0});return t.count+=1,(0,b.D)(e,(function(e,n){t[e]=w(n,t[e])})),t}(r,o.metrics),o}merge(e,t,n,r,i){var o=this.getBucket(e,t,r,i);if(o.metrics){var a=o.metrics;a.count+=n.count,(0,b.D)(n,(function(e,t){if("count"!==e){var r=a[e],i=n[e];i&&!i.c?a[e]=w(i.t,r):a[e]=function(e,t){if(!t)return e;t.c||(t=A(t.t));return t.min=Math.min(e.min,t.min),t.max=Math.max(e.max,t.max),t.t+=e.t,t.sos+=e.sos,t.c+=e.c,t}(i,a[e])}}))}else o.metrics=n}storeMetric(e,t,n,r){var i=this.getBucket(e,t,n);return i.stats=w(r,i.stats),i}getBucket(e,t,n,r){this.aggregatedData[e]||(this.aggregatedData[e]={});var i=this.aggregatedData[e][t];return i||(i=this.aggregatedData[e][t]={params:n||{}},r&&(i.custom=r)),i}get(e,t){return t?this.aggregatedData[e]&&this.aggregatedData[e][t]:this.aggregatedData[e]}take(e){for(var t={},n="",r=!1,i=0;i<e.length;i++)t[n=e[i]]=x(this.aggregatedData[n]),t[n].length&&(r=!0),delete this.aggregatedData[n];return r?t:null}}function w(e,t){return null==e?function(e){e?e.c++:e={c:1};return e}(t):t?(t.c||(t=A(t.t)),t.c+=1,t.t+=e,t.sos+=e*e,e>t.max&&(t.max=e),e<t.min&&(t.min=e),t):{t:e}}function A(e){return{t:e,min:e,max:e,sos:e*e,c:1}}function x(e){return"object"!=typeof e?[]:(0,b.D)(e,D)}function D(e,t){return t}var j=i(632),E=i(402),T=i(351);var _=i(956),k=i(239),P=i(251);class C extends g{static featureName=P.t;constructor(e,t){let n=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];super(e,t,P.t,n),d.il&&((0,r.OP)(e).initHidden=Boolean("hidden"===document.visibilityState),(0,_.N)((()=>(0,c.p)("docHidden",[(0,h.z)()],void 0,P.t,this.ee)),!0),(0,k.bP)("pagehide",(()=>(0,c.p)("winPagehide",[(0,h.z)()],void 0,P.t,this.ee))),this.importAggregator())}}var I=i(81);class N extends g{static featureName=I.t9;constructor(e,t){let n=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];super(e,t,I.t9,n),this.importAggregator()}}new class extends t{constructor(t){let n=arguments.length>1&&void 0!==arguments[1]?arguments[1]:(0,E.ky)(16);super(),d._A?(this.agentIdentifier=n,this.sharedAggregator=new y({agentIdentifier:this.agentIdentifier}),this.features={},this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(v),Object.assign(this,(0,s.j)(this.agentIdentifier,t,t.loaderType||"agent")),this.start()):(0,e.Z)("Failed to initial the agent. Could not determine the runtime environment.")}get config(){return{info:(0,r.C5)(this.agentIdentifier),init:(0,r.P_)(this.agentIdentifier),loader_config:(0,r.DL)(this.agentIdentifier),runtime:(0,r.OP)(this.agentIdentifier)}}start(){const t="features";try{const r=a(this.agentIdentifier),i=[...this.desiredFeatures];i.sort(((e,t)=>n.p[e.featureName]-n.p[t.featureName])),i.forEach((t=>{if(r[t.featureName]||t.featureName===n.D.pageViewEvent){const i=function(e){switch(e){case n.D.ajax:return[n.D.jserrors];case n.D.sessionTrace:return[n.D.ajax,n.D.pageViewEvent];case n.D.sessionReplay:return[n.D.sessionTrace];case n.D.pageViewTiming:return[n.D.pageViewEvent];default:return[]}}(t.featureName);i.every((e=>r[e]))||(0,e.Z)("".concat(t.featureName," is enabled but one or more dependent features has been disabled (").concat((0,T.P)(i),"). This may cause unintended consequences or missing data...")),this.features[t.featureName]=new t(this.agentIdentifier,this.sharedAggregator)}})),(0,j.Qy)(this.agentIdentifier,this.features,t)}catch(n){(0,e.Z)("Failed to initialize all enabled instrument classes (agent aborted) -",n);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,j.fP)();return delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.[t],delete this.sharedAggregator,r.ee?.abort(),delete r.ee?.get(this.agentIdentifier),!1}}addToTrace(t){(0,e.Z)("Call to agent api addToTrace failed. The page action feature is not currently initialized.")}setCurrentRouteName(t){(0,e.Z)("Call to agent api setCurrentRouteName failed. The spa feature is not currently initialized.")}interaction(){(0,e.Z)("Call to agent api interaction failed. The spa feature is not currently initialized.")}}({features:[v,C,N],loaderType:"lite"})})()})();</script> <noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style> </noscript><script async src="https://web.archive.org/web/20230831203434js_/https://www.googletagmanager.com/gtag/js?id=G-HEQ0YF2VYL"></script> <script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag('set', {'cookie_flags': 'SameSite=None;Secure', 'cookie_domain': 'www.nist.gov'});gtag("config", "G-HEQ0YF2VYL", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("event", "custom", {"node_title":"Baldrige Performance Excellence Program","node_id":"772121","content_type":"Laboratory\/Organizational Unit"});</script> <meta name="description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <link rel="canonical" href="https://web.archive.org/web/20230831203434/https://www.nist.gov/baldrige"/> <link rel="shortlink" href="https://web.archive.org/web/20230831203434/https://www.nist.gov/node/772121"/> <meta name="citation_title" content="Baldrige Performance Excellence Program | NIST"/> <meta property="og:site_name" content="NIST"/> <meta property="og:type" content="Article"/> <meta property="og:url" content="https://web.archive.org/web/20230831203434/https://www.nist.gov/baldrige"/> <meta property="og:title" content="Baldrige Performance Excellence Program"/> <meta property="og:description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <meta property="article:published_time" content="2015-12-18T12:58-05:00"/> <meta property="article:modified_time" content="2023-08-16T07:44-04:00"/> <meta name="dcterms.title" content="Baldrige Performance Excellence Program"/> <meta name="dcterms.description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <meta name="dcterms.date" content="2015-12-18T12:58-05:00"/> <meta name="dcterms.type" content="text"/> <meta name="dcterms.format" content="text/html"/> <meta name="dcterms.identifier" content="https://www.nist.gov/baldrige"/> <meta name="dcterms.source" content="NIST"/> <meta name="dcterms.created" content="2015-12-18T12:58-05:00"/> <meta name="dcterms.modified" content="2023-08-16T07:44-04:00"/> <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:description" content="The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework."/> <meta name="twitter:site" content="NIST"/> <meta name="twitter:title" content="Baldrige Performance Excellence Program"/> <meta name="twitter:url" content="https://web.archive.org/web/20230831203434im_/https://www.nist.gov/baldrige"/> <meta name="google-site-verification" content="QMu0ODkER3rN5hLcMLqNVf7e3bkjYsNLTuhqfH48jCA"/> <meta name="Generator" content="Drupal 9 (https://www.drupal.org)"/> <meta name="MobileOptimized" content="width"/> <meta name="HandheldFriendly" content="true"/> <meta name="viewport" content="width=device-width, initial-scale=1.0"/> <meta name="nist_search_modified" class="elastic" content="2023-08-16T07:44:00-04:00"/> <script type="application/ld+json">{ "@context": "https://web.archive.org/web/20230831203434/https://schema.org", "@graph": [ { "@type": "Article", "headline": "Baldrige Performance Excellence Program | NIST", "description": "The Baldrige Program oversees the nation\u0027s only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework.", "datePublished": "2015-12-18T12:58-05:00", "dateModified": "2023-08-16T07:44-04:00" } ] }</script> <meta name="nist_search_bundle" class="elastic" content="laboratory_organizational_unit"/> <link rel="icon" href="/web/20230831203434im_/https://www.nist.gov/themes/custom/nist_www/favicon.ico" type="image/vnd.microsoft.icon"/> <title>Baldrige Performance Excellence Program | NIST</title> <link rel="stylesheet" media="all" href="/web/20230831203434cs_/https://www.nist.gov/sites/default/files/css/css_k4emWOv_NPa1WKIgS47VSQue1kN_PS3IgvacXjZ7MVo.css"/> <link rel="stylesheet" media="screen" href="/web/20230831203434cs_/https://www.nist.gov/sites/default/files/css/css_J7RuJ-PwWY36lMjcmfbU1Uvs509-G5bIcbR2QTQU4K0.css"/> <link rel="stylesheet" media="print" href="/web/20230831203434cs_/https://www.nist.gov/sites/default/files/css/css_zbjDhj-AmeVwgu9y0DlPwEfp7l-a5BpoK3MpoGmRB6o.css"/> <link rel="stylesheet" media="all" href="/web/20230831203434cs_/https://www.nist.gov/sites/default/files/css/css_PV0KmreUx3hVeYI6yGypf71UDz9BSQl1Z5DjiESDh-Y.css"/> <link rel="stylesheet" media="screen" href="/web/20230831203434cs_/https://www.nist.gov/sites/default/files/css/css_28JMloE3SN_ozJqzA2z1o39KeZz_WpYh9A8QES7CNE8.css"/> <script src="/web/20230831203434js_/https://www.nist.gov/sites/default/files/js/js_VDwaIMNiRtzQn-NZvj1F9loIzJ-i4yEDiruzS8Z6Ejo.js"></script> </head> <body class="node-772121"> <a href="#main-content" class="visually-hidden focusable" data-elastic-exclude> Skip to main content </a> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>  <section data-elastic-exclude class="usa-banner" aria-label="Official government website"> <div class="usa-accordion"> <header class="usa-banner__header"> <div class="usa-banner__inner"> <div class="grid-col-auto"> <img class="usa-banner__header-flag" src="/web/20230831203434im_/https://www.nist.gov/libraries/nist-component-library/dist/img/us_flag_small.png" alt="U.S. flag"> </div> <div class="grid-col-fill tablet:grid-col-auto"> <p class="usa-banner__header-text">An official website of the United States government</p> <p class="usa-banner__header-action" aria-hidden="true">Here’s how you know</p> </div> <button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default"> <span class="usa-banner__button-text">Here’s how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner-default"> <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/web/20230831203434im_/https://www.nist.gov/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true"> <div class="usa-media-block__body"> <p> <strong>Official websites use .gov</strong> <br/> A <strong>.gov</strong> website belongs to an official government organization in the United States. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/web/20230831203434im_/https://www.nist.gov/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true"> <div class="usa-media-block__body"> <p> <strong>Secure .gov websites use HTTPS</strong> <br/> A <strong>lock</strong> ( <span class="icon-lock"> <svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false"> <title id="banner-lock-title">Lock</title> <desc id="banner-lock-description">A locked padlock</desc><path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z"/></svg> </span> ) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section>  <div data-elastic-exclude>  <div class="nist-print-header" style="display:none;"> <p class="nist-print-header__url">https://www.nist.gov/baldrige</p> <img class="nist-print-header__logo" width="289" height="38" src="/web/20230831203434im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology"/> </div> <div class="usa-overlay"></div> <header class="usa-header nist-header--www nist-header--minimal" role="banner"> <div class="usa-navbar"> <div class="usa-logo flex-fill"> <a href="/web/20230831203434/https://www.nist.gov/" title="National Institute of Standards and Technology" aria-label="Home"> <img src="/web/20230831203434im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px"/> </a> </div> <div class="usa-header__right grid-row flex-auto"> <div class="grid-col-fill nist-header__search-group"> <form class="usa-search usa-search--small" accept-charset="UTF-8" action="/web/20230831203434/https://www.nist.gov/search" id="search_form" method="get"> <div role="search"> <label class="usa-sr-only" for="search-form">Search NIST</label> <input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128"> <button class="usa-button" type="submit"><img src="/web/20230831203434im_/https://www.nist.gov/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button> </div> </form> </div> <div class="grid-col-auto padding-left-1"> <button class="usa-menu-btn">Menu</button> </div> </div> </div> <nav aria-label="Primary navigation" class="usa-nav"> <div class="usa-nav__inner"> <button class="usa-nav__close">Close</button> <ul class="usa-nav__primary usa-accordion"> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-1"><span>Topics</span></button> <div id="primary_menu-1" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/topics" class="usa-nav__link">All Topics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/advanced-communications" class="usa-nav__link">Advanced communications</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/bioscience" class="usa-nav__link">Bioscience</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/buildings-construction" class="usa-nav__link">Buildings and construction</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/chemistry" class="usa-nav__link">Chemistry</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/climate" class="usa-nav__link">Climate</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/cybersecurity" class="usa-nav__link">Cybersecurity</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/electronics" class="usa-nav__link">Electronics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/energy" class="usa-nav__link">Energy</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/environment" class="usa-nav__link">Environment</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/fire" class="usa-nav__link">Fire</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/forensic-science" class="usa-nav__link">Forensic science</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/health" class="usa-nav__link">Health</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/information-technology" class="usa-nav__link">Information technology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/infrastructure" class="usa-nav__link">Infrastructure</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/manufacturing" class="usa-nav__link">Manufacturing</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/materials" class="usa-nav__link">Materials</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/metrology" class="usa-nav__link">Metrology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/nanotechnology" class="usa-nav__link">Nanotechnology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/neutron-research" class="usa-nav__link">Neutron research</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/performance-excellence" class="usa-nav__link">Performance excellence</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/physics" class="usa-nav__link">Physics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/public-safety" class="usa-nav__link">Public safety</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/resilience" class="usa-nav__link">Resilience</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/standards" class="usa-nav__link">Standards</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/transportation" class="usa-nav__link">Transportation</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link" href="/web/20230831203434/https://www.nist.gov/publications">Publications</a> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link usa-current" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs & Major Programs</span></button> <div id="primary_menu-3" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/labs-major-programs/laboratories" class="usa-nav__link">Laboratories</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230831203434/https://www.nist.gov/ctl" class="usa-nav__link">Communications Technology Laboratory</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/el" class="usa-nav__link">Engineering Laboratory</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/itl" class="usa-nav__link">Information Technology Laboratory</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/mml" class="usa-nav__link">Material Measurement Laboratory</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/pml" class="usa-nav__link">Physical Measurement Laboratory</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/labs-major-programs/user-facilities" class="usa-nav__link">User Facilities</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230831203434/https://www.nist.gov/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/cnst" class="usa-nav__link">CNST NanoFab</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/laboratories/projects-programs" class="usa-nav__link">Research Projects</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/labs-major-programs/major-programs" class="usa-nav__link usa-current">Major Programs</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige" class="usa-nav__link usa-current">Baldrige Performance Excellence Program</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/chips" class="usa-nav__link">CHIPS for America Initiative</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/oam" class="usa-nav__link">Office of Advanced Manufacturing</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/spo" class="usa-nav__link">Special Programs Office</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/tpo" class="usa-nav__link">Technology Partnerships Office</a> </li> </ul> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services & Resources</span></button> <div id="primary_menu-4" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/services-resources/standards-and-measurements" class="usa-nav__link">Standards and Measurements</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230831203434/https://www.nist.gov/calibrations" class="usa-nav__link">Calibration Services</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/nist-quality-system" class="usa-nav__link">Quality System</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/standardsgov" class="usa-nav__link">Standards.gov</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/pml/owm" class="usa-nav__link">Office of Weights and Measures</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/services-resources/software" class="usa-nav__link">Software</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/data" class="usa-nav__link">Data</a> <ul class="usa-nav__submenu-list"> <li> <a href="https://web.archive.org/web/20230831203434/https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a> </li> <li> <a href="https://web.archive.org/web/20230831203434/https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/srd" class="usa-nav__link">Standard Reference Data (SRD)</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/shop" class="usa-nav__link">Storefront</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/tpo" class="usa-nav__link">License & Patents</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="https://web.archive.org/web/20230831203434/https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/nist-research-library" class="usa-nav__link">NIST Research Library</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News & Events</span></button> <div id="primary_menu-5" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/news-events/news" class="usa-nav__link">News</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/news-events/events" class="usa-nav__link">Events</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/blogs" class="usa-nav__link">Blogs</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/feature-stories" class="usa-nav__link">Feature Stories</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/awards" class="usa-nav__link">Awards</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/video-gallery" class="usa-nav__link">Video Gallery</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/image-gallery" class="usa-nav__link">Image Gallery</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/pao/media-contacts" class="usa-nav__link">Media Contacts</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-6"><span>About NIST</span></button> <div id="primary_menu-6" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/about-nist" class="usa-nav__link">About Us</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/about-nist/contact-us" class="usa-nav__link">Contact Us</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/about-nist/visit" class="usa-nav__link">Visit</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/careers" class="usa-nav__link">Careers</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/director/nist-organization-structure" class="usa-nav__link">Our Organization</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20230831203434/https://www.nist.gov/director" class="usa-nav__link">Office of the Director</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/director/nist-organization-structure/budget-planning" class="usa-nav__link">Budget & Planning</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/about-nist/work-nist" class="usa-nav__link">Work with NIST</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/history" class="usa-nav__link">History</a> <ul class="usa-nav__submenu-list"> <li> <a href="https://web.archive.org/web/20230831203434/http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/nist-museum" class="usa-nav__link">NIST Museum</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="/web/20230831203434/https://www.nist.gov/education" class="usa-nav__link">Educational Resources</a> </li> </ul> </div> </div> </div> </li> </ul> </div> </nav> </header>  </div> <div class="grid-container"> <div data-drupal-messages-fallback class="hidden"></div> </div> <div id="block-nist-www-content" class="nist-block"> <section class="nist-page__content usa-section clearfix"> <a id="main-content" tabindex="-1"></a> <div class="nist-section-header nist-section-header--menu"> <div class="nist-section-header__main grid-container"> <div class="grid-row"> <div class="nist-section-header__title tablet-lg:grid-col-4"> <h1 class="nist-page__title">Baldrige Performance Excellence Program</h1> </div> <div class="nist-section-header__desc tablet-lg:grid-col-8"> <div class="text-with-summary"> <p>The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework. We invite you to learn about the Baldrige community dedicated to helping organizations improve.</p> </div> </div> </div> </div> </div> <div class="grid-container margin-top-4"> <div class="grid-row grid-gap-6"> <aside class="nist-page__region nist-page__region--sidebar-first tablet-lg:grid-col-4 desktop-lg:grid-col-3"> <div> <div class="nist-block">  <div data-elastic-exclude="" class="entity-reference"> <a href="/web/20230831203434/https://www.nist.gov/baldrige" hreflang="en"><img loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/medium/public/images/2018/07/10/2014_baldrige_program_logo.jpg?itok=BVPu3DMC" width="220" height="94" alt="Baldrige Performance Excellence Program Logo" typeof="foaf:Image"/> </a> </div>  </div>  <div data-elastic-exclude="" class="nist-block"> <nav> <ul class="usa-sidenav usa-accordion "> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works" data-drupal-link-system-path="">How Baldrige Works</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige" data-drupal-link-system-path="">About Baldrige</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts" data-drupal-link-system-path="">Baldrige Impacts</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history" data-drupal-link-system-path="">History</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-1-2" class="usa-sidenav__sublist"> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history/malcolm-baldrige-biography" data-drupal-link-system-path="">Malcolm Baldrige Biography</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history/how-baldrige-program-began" data-drupal-link-system-path="">How the Baldrige Program Began</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-process-integrity" data-drupal-link-system-path="">Baldrige Process Integrity</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-faqs" data-drupal-link-system-path="">Baldrige FAQs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director" data-drupal-link-system-path="">Baldrige Director</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director/organization-chart" data-drupal-link-system-path="">Organization Chart</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community" data-drupal-link-system-path="">Baldrige Community</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/examiners-list" data-drupal-link-system-path="">Examiners</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/examiner-resources" data-drupal-link-system-path="">Examiner Resources</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/board-overseers" data-drupal-link-system-path="">Board of Overseers</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel" data-drupal-link-system-path="">Judges Panel</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/executive-fellows" data-drupal-link-system-path="">Executive Fellows</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-foundation" data-drupal-link-system-path="">Baldrige Foundation</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs" data-drupal-link-system-path="">State & Local Baldrige-Based Programs</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-ambassadors" data-drupal-link-system-path="">Baldrige Ambassadors</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/communities-excellence-2026" data-drupal-link-system-path="">Communities of Excellence 2026</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/international-award-programs" data-drupal-link-system-path="">International Award Programs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room" data-drupal-link-system-path="">News/Media Room</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room/researchers" data-drupal-link-system-path="">Researchers</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing" data-drupal-link-system-path="">Self-Assessing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/getting-started" data-drupal-link-system-path="">Getting Started</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-key-terms" data-drupal-link-system-path="">Baldrige Key Terms</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools" data-drupal-link-system-path="">Improvement Tools</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit" data-drupal-link-system-path="">Job Quality Toolkit</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-3-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/recruitment-hiring" data-drupal-link-system-path="">Recruitment & Hiring</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/benefits" data-drupal-link-system-path="">Benefits</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/diversity-equity-inclusion" data-drupal-link-system-path="">Diversity, Equity, Inclusion, & Accessibility</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/empowerment-representation" data-drupal-link-system-path="">Empowerment & Representation</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/job-security-working-conditions" data-drupal-link-system-path="">Job Security & Working Conditions</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/organizational-culture" data-drupal-link-system-path="">Organizational Culture</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/pay" data-drupal-link-system-path="">Pay</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/skills-career-advancement" data-drupal-link-system-path="">Skills & Career Advancement</a> </li> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/job-quality-baldrige-style" data-drupal-link-system-path="">Job Quality Baldrige Style</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/foundations-successful-business" title="Foundations for a Successful Business" data-drupal-link-system-path="">Foundations for a Successful Business</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress" data-drupal-link-system-path="">Are We Making Progress?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress-leaders" data-drupal-link-system-path="">Are We Making Progress as Leaders?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/easyinsight-take-first-step-toward-baldrige-self" data-drupal-link-system-path="">easyInsight: Take a First Step Toward a Baldrige Self-Assessment</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-you-role-model-leader" data-drupal-link-system-path="">Are You a Role-Model Leader?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/integrating-baldrige-other-tools" data-drupal-link-system-path="">Integrating Baldrige with Other Tools</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector" data-drupal-link-system-path="">Baldrige by Sector</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing" data-drupal-link-system-path="">Manufacturing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing/are-you-ready-address-your-business-challenges" data-drupal-link-system-path="">Are You Ready to Address Your Business Challenges and Get National Recognition?</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/service" data-drupal-link-system-path="">Service</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/small-business" data-drupal-link-system-path="">Small Business</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/nonprofitgovernment" data-drupal-link-system-path="">Nonprofit/Government</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services" data-drupal-link-system-path="">Products & Services</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative" data-drupal-link-system-path="">Baldrige Cybersecurity Initiative</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-excellence-builder" data-drupal-link-system-path="">Baldrige Excellence Builder</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program" data-drupal-link-system-path="">Baldrige Executive Fellows Program</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-connect" data-drupal-link-system-path="">Baldrige Connect</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/become-baldrige-examiner" data-drupal-link-system-path="">Become a Baldrige Examiner</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-examiner-training-experience" data-drupal-link-system-path="">Baldrige Examiner Training Experience</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/shop-baldrige-gear" data-drupal-link-system-path="">Shop Baldrige Gear</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/publications" data-drupal-link-system-path="">Publications</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit" data-drupal-link-system-path="">Business/Nonprofit</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/baldrige-excellence-framework-graphics" data-drupal-link-system-path="">Baldrige Excellence Framework Graphics</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-case-study" data-drupal-link-system-path="">Baldrige Case Study</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige" data-drupal-link-system-path="">Blogrige</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/do-you-really-want-employees-stay" data-drupal-link-system-path="">Insights on the Road to Performance Excellence</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/conferences" data-drupal-link-system-path="">Conferences</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-5"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-5" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/qe" data-drupal-link-system-path="">Quest for Excellence Conference</a> </li> <li class="usa-sidenav__item"> <a href="https://web.archive.org/web/20230831203434/https://www.baldrigeconference.org/" data-drupal-link-system-path="">Baldrige Fall Conference</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/conferences/baldrige-exhibit-schedule" data-drupal-link-system-path="">Baldrige Exhibit Schedule</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/award-recipients" data-drupal-link-system-path="">Award Recipients</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-6"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-6" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/news-events/news/2022/03/three-organizations-win-2021-baldrige-awards-performance-excellence" data-drupal-link-system-path="">Current Baldrige Recipients</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/award-recipients/name-trademark-guidelines" data-drupal-link-system-path="">Name & Trademark Guidelines</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-award" data-drupal-link-system-path="">Baldrige Award</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-7" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-award/how-apply" data-drupal-link-system-path="">How to Apply</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview" data-drupal-link-system-path="">Award Cycle Overview</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-award/your-organization-eligible" data-drupal-link-system-path="">Is Your Organization Eligible?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-award/award-process-fees" data-drupal-link-system-path="">Award Process Fees</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-award/feedback-report" data-drupal-link-system-path="">The Feedback Report</a> </li> </ul> </li> </ul> </nav> </div>   <div data-elastic-exclude="" class="nist-block nist-social__wrapper--block"> <h2 class="nist-block__title">Connect with us</h2> <div><a href="https://web.archive.org/web/20230831203434/https://www.twitter.com/BaldrigeProgram" class="nist-social nist-social--twitter" title="Twitter"><span>Twitter</span></a><a href="https://web.archive.org/web/20230831203434/https://public.govdelivery.com/accounts/USNIST/subscriber/new?qsp=2561" class="nist-social nist-social--envelope" title="GovDelivery"><span>GovDelivery</span></a><a href="https://web.archive.org/web/20230831203434/https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube"><span>Youtube</span></a></div> </div>  </div> </aside> <div class="nist-page__region nist-page__region--content tablet-lg:grid-col-8 desktop-lg:grid-col-9"> <div class="nist-block"> <div class="paragraph paragraph--type--hero paragraph--view-mode--default"> <div class="nist-hero grid-row grid-gap-2"> <div class="nist-hero__item tablet:grid-col-12 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing"> <picture> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2021/10/06/baldrige-featured-hero.jpg.webp?itok=FAAe9cKX 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/2400_wide/public/images/2021/10/06/baldrige-featured-hero.jpg.webp?itok=2KEl5HYR 2x" media="(min-width: 1200px)" type="image/webp" width="1200" height="720"/> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600_wide/public/images/2021/10/06/baldrige-featured-hero.jpg.webp?itok=Ar-vKFdk 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2021/10/06/baldrige-featured-hero.jpg.webp?itok=FAAe9cKX 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/300_wide/public/images/2021/10/06/baldrige-featured-hero.jpg.webp?itok=uYbiL5IO 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600_wide/public/images/2021/10/06/baldrige-featured-hero.jpg.webp?itok=Ar-vKFdk 2x" media="(min-width: 0px)" type="image/webp" width="300" height="180"/> <img loading="eager" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/1200_wide/public/images/2021/10/06/baldrige-featured-hero.jpg.jpg?itok=FAAe9cKX" width="1200" height="720" alt="Baldrige (Im)Prove Your Performance showing people reviewing charts." typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing"> <div class="text">Learn About Self-Assessing Your Organization Today!</div> </a> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--hero paragraph--view-mode--default"> <div class="nist-hero grid-row grid-gap-2"> <div class="nist-hero__item tablet:grid-col-4 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program"> <picture> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.jpg.webp?itok=6PXypr7u 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2016/09/29/baldrige-fellows-smhero.jpg.webp?itok=Km5-LX9k 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2016/09/29/baldrige-fellows-smhero.jpg.webp?itok=gvCmv2Ko 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.jpg.webp?itok=6PXypr7u 2x" media="(min-width: 0px)" type="image/webp" width="300" height="180"/> <img loading="eager" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2016/09/29/baldrige-fellows-smhero.jpg.jpg?itok=6PXypr7u" width="600" height="360" alt="Baldrige Executive Fellows Program Leadership Development. Executive pointing out Leadership Development." title="Baldrige Executive Fellows Program" typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program"> <div class="text">Become a Baldrige Fellow</div> </a> </div> </div> </div> <div class="nist-hero__item tablet:grid-col-4 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"> <picture> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.jpg.webp?itok=sfQ9w8f7 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2019/02/06/framework-2019-2020-sm.jpg.webp?itok=_jWJIyLq 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2019/02/06/framework-2019-2020-sm.jpg.webp?itok=yhuRsK57 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.jpg.webp?itok=sfQ9w8f7 2x" media="(min-width: 0px)" type="image/webp" width="300" height="180"/> <img loading="eager" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2019/02/06/framework-2019-2020-sm.jpg.jpg?itok=sfQ9w8f7" width="600" height="360" alt="2019-2020 Baldrige Excellence Framework cover" title="2019-2020 Baldrige Excellence Framework cover" typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"> <div class="text">Purchase Your Copy Today</div> </a> </div> </div> </div> <div class="nist-hero__item tablet:grid-col-4 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/examiner-resources"> <picture> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=HgPqiych 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=ePoPdAjI 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=-SzFbdHi 1x, /web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=HgPqiych 2x" media="(min-width: 0px)" type="image/webp" width="300" height="180"/> <img loading="eager" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.jpg?itok=HgPqiych" width="600" height="360" alt="Woman at desk working on a laptop." title="Examiner-Resources-Online-Hero.jpg" typeof="foaf:Image"/> </picture> </a> </div> <div class="nist-hero__caption"> <a href="/web/20230831203434/https://www.nist.gov/baldrige/examiner-resources"> <div class="text">Baldrige Examiner Resources</div> </a> </div> </div> </div> </div> </div> <div class="nist-content-row nist-content-row--width-legible paragraph paragraph--type--text paragraph--view-mode--default"> <div class="nist-block text-long"><h2 class="nist-block__title">new Improvement Tools</h2> <div class="grid-row grid-gap"> <div class="tablet:grid-col"> <figure class="align-left nist-image"><img alt="Job Quality Toolkit Cover Images showing varies workers in different occupations." height="281" loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2023/08/04/job-quality-toolkit-homepage-image.jpg?itok=AcYrBeQ3" typeof="foaf:Image" width="480"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> Pressmaster/Shutterstock </div> </figcaption></figure><h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="821e2213-1bd4-41c3-9420-009c449c9458" href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit" title="Job Quality Toolkit">Job Quality Toolkit</a></h3> <p>Actionable tool that organizations can use to improve the quality of the jobs they offer. This improvement tool is rooted in the Baldrige Excellence Framework®.</p> </div> <div class="tablet:grid-col"> <figure class="align-left nist-image"><img alt="Factory engineer looking through a manufactured part." height="281" loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2023/05/01/Organizational-Context.jpg?itok=Bf7HKeyq" typeof="foaf:Image" width="480"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> Hodoimg/Shutterstock </div> </figcaption></figure><h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="a9afb341-d92a-4617-917d-a4b5ae7ec327" href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools/foundations-successful-business" title="Foundations for a Successful Business">Foundations for a Successful Business</a></h3> <p>Beginner framework tool that helps you identify and leverage your strengths and prepare to face your challenges. Describes organizational success in seven fundamental areas.</p> </div> </div> <p><strong><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="7852cfae-2ae8-4d78-a94e-d04bdb091765" href="/web/20230831203434/https://www.nist.gov/baldrige/self-assessing/improvement-tools" title="Baldrige Improvement Tools">View All Improvement Tools</a></strong><br> </p> <h2 class="nist-block__title">IMPACT OF BALDRIGE</h2> <div class="grid-row grid-gap"> <div class="grid-col"> <figure class="align-center nist-image" data-link="/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts"><a href="/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts"><img alt="Baldrige Impacts Data" height="231" loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/960_x_960_limit/public/images/labs-ous/bpep-impact-infographic-homepage.png?itok=NkuiEb1c" typeof="foaf:Image" width="399"></a><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> </figcaption></figure></div> <div class="grid-col last"> <div class="views-field views-field-field-callout-2"> <div class="field-content callout__body"> <div class="tex2jax"> <p><a data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="7e531aaa-dd6a-4973-9a08-6b90b265a082" href="/web/20230831203434/https://www.nist.gov/document/metrology-organizational-performance-world-standards-day-paper-july-6-2015pdf" title="The-Metrology-of-Organizational-Performance-World-Standards-Day-Paper-July-6-2015.pdf" class="media-link-ga " data-file-url="/system/files/documents/baldrige/The-Metrology-of-Organizational-Performance-World-Standards-Day-Paper-July-6-2015.pdf">Baldrige Framework Is Worldwide Standard for Excellence</a><span> </span>PDF</p> <p><a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/news-events/news/2015/07/baldrige-helps-health-care-organizations-provide-superior-patient">Baldrige Helps Health Care Organizations Provide Superior Patient Experience</a></p> <p><a data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="14ef3dea-bb20-44e8-9199-d80473c5ea0b" href="/web/20230831203434/https://www.nist.gov/document/improvinggovernmentperformancethegreatpromiseofthebaldrigeexcellenceframeworkpdf" title="improving_government_performance_the_great_promise_of_the_baldrige_excellence_framework.pdf" class="media-link-ga " data-file-url="/system/files/documents/2016/10/27/improving_government_performance_the_great_promise_of_the_baldrige_excellence_framework.pdf">Improving Government Performance: The Great Promise of the Baldrige Excellence Framework</a> PDF</p> <p><a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts">Baldrige Program Impacts, including the Economic Evaluation of BPEP</a><br> </p> </div> </div> </div> </div> </div> <h2 class="nist-block__title">Baldrige Program External Review</h2> <div class="grid-row grid-gap"> <div class="grid-col"> <figure class="align-center nist-image"><img alt="Baldrige Program External Review text showing a group of people talking." height="288" loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2022/11/03/BPEP-External-Review_0.jpg?itok=SYBdE17Y" typeof="foaf:Image" width="480"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> Rawpixel.com/Shutterstock </div> </figcaption></figure><p> </p> </div> <div class="grid-col"> <p>Learn about the Baldrige Program External Review and view monthly updates to stay informed of the assessment progress.</p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-program-external-review#about" title="Baldrige Program External Review">About the Review</a></p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-program-external-review#impacts" title="Baldrige Program External Review">Program Review Impacts</a></p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230831203434/https://www.nist.gov/baldrige/baldrige-program-external-review#products" title="Baldrige Program External Review">Available Products and Services</a></p> </div> </div> <hr><p> </p> <div class="grid-row grid-gap"> <div class="grid-col-3"> <figure class="align-center nist-image"><img alt="Baldrige Foundation Logo" height="78" loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/220_x_220_limit/public/images/2016/09/28/baldrige_foundation_logo_transparent.jpg?itok=mZz8_FKO" title="Baldrige Foundation Logo" typeof="foaf:Image" width="220"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> </figcaption></figure></div> <div class="grid-col-9"> <h3 class="pane pane--nist-node-html-title-pane">Foundation for the Malcolm Baldrige National Quality Award</h3> <p>Visit the <a href="https://web.archive.org/web/20230831203434/http://baldrigefoundation.org/">Baldrige Foundation</a> to learn how it supports the Baldrige Program and what you can do to help.</p> </div> </div></div> </div> <div class="paragraph paragraph--type--dynamic-content-list-ou paragraph--view-mode--default"> <div class="nist-block "> <h2 class="nist-block__title"> <div class="string">News and Updates</div> </h2> <div class="viewsreference"><div class="views-element-container"><div class="js-view-dom-id-207caf88511f872e8d447dd5d07bde333f434bf7efbf3b2b6f13505cd0e7a161"> <div> <article role="article" about="/news-events/news/2023/06/new-resource-available-foundations-successful-business" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/news-events/news/2023/06/new-resource-available-foundations-successful-business"><span property="schema:name">New Resource Available: The Foundations for a Successful Business</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-06-05T12:00:00Z">June 5, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> To be successful as a new business, a growing business, or a well-established business exploring major changes, what do you most need to consider? The 2023-2024 </div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2023/05/now-available-online-updated-baldrige-state-state-impacts" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/news-events/news/2023/05/now-available-online-updated-baldrige-state-state-impacts"><span property="schema:name">Now Available Online: Updated Baldrige State-by-State Impacts</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-05-08T12:00:00Z">May 8, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> Would you like to know the specific impacts in your state of the Baldrige Performance Excellence Program and its network of nonprofit partner programs across </div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2023/04/executives-embark-year-long-fellowship-baldrige-framework-foundation" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230831203434/https://www.nist.gov/news-events/news/2023/04/executives-embark-year-long-fellowship-baldrige-framework-foundation" hreflang="en"><img loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2019/01/28/baldrige-fellows-executive.jpg?itok=XHVYGACo" width="100" height="60" alt="Baldrige Executive Fellows Program" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/news-events/news/2023/04/executives-embark-year-long-fellowship-baldrige-framework-foundation"><span property="schema:name">Executives Embark on Year-Long Fellowship, with Baldrige Framework as Foundation</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-04-19T12:00:00Z">April 19, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> In April 2023, 17 executives began a year-long leadership development journey in the prestigious Baldrige Executive Fellows Program, the only leadership </div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2023/04/baldrige-executives-explore-best-practices-leadership-challenges-they" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/news-events/news/2023/04/baldrige-executives-explore-best-practices-leadership-challenges-they"><span property="schema:name">Baldrige Executives Explore Best Practices, Leadership Challenges as They Complete Yearlong Fellowship</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-04-14T12:00:00Z">April 14, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> Fourteen senior leaders from a variety of U.S. organizations recently joined more than 135 other executives as graduates of the Baldrige Executive Fellows </div> </div> </div> </article> </div> <footer> <div class="link-list"><a href="/web/20230831203434/https://www.nist.gov/news-events/news-updates/org/5626">View All News and Updates</a></div> </footer> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--dynamic-content-list-ou paragraph--view-mode--default"> <div class="nist-block "> <h2 class="nist-block__title"> <div class="string">Blogrige</div> </h2> <div class="viewsreference"><div class="views-element-container"><div class="js-view-dom-id-6f93ee4dd3b13ce2b72f92451e7a7a64e33fdeff6f595f7f7e6dfda473847938"> <div> <article role="article" about="/blogs/blogrige/happy-labor-day-2023" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/happy-labor-day-2023" hreflang="en"><img loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/08/18/Happy-Labor-Day-2023.jpg?itok=Boe-szS5" width="100" height="63" alt="Happy Labor Day 2023 showing tools from different occupations." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/happy-labor-day-2023"><span>Happy Labor Day 2023</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-08-29T12:00:00Z">August 29, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> Honoring those whose hard work makes our lives better </div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/new-baldrige-star-shines-heaven" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/new-baldrige-star-shines-heaven" hreflang="en"><img loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/08/15/in-memoriam-Jane-Poulter.jpg?itok=8S8FebAY" width="100" height="63" alt="In Memoriam: Photo of Jane Poulter with white lilies in a vase beside frame." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/new-baldrige-star-shines-heaven"><span>A New Baldrige Star Shines in Heaven*</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-08-22T12:00:00Z">August 22, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> A Baldrige star has left our earthly realm and now shines brightly in heaven. On August 6 th , 2023, former Baldrige Program staff member Mary Jane Poulter </div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/baseball-baldrige-and-change-management" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/baseball-baldrige-and-change-management" hreflang="en"><img loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/08/03/Baseball-Baldrige-Change-Management.jpg?itok=uShPGRGM" width="100" height="63" alt="Baseball pitcher getting ready to throw the ball to the batter with the new time pitch rule showing 15 seconds left." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/baseball-baldrige-and-change-management"><span>Baseball, Baldrige, and Change Management</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-08-08T12:00:00Z">August 8, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> I recently read an article on Forbes website by Michael Peregrine about lessons from this season's changes in baseball's pitch clock that apply to corporate </div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel" hreflang="en"><img loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/05/05/2023-MHSLH-Baldrige-Innovation.jpg?itok=_gw_7QFu" width="100" height="63" alt="Memorial Hermann Sugar Land Hospital Quest Innovation Plenary slide. Showing a funnel with different levels of pain points and unmet needs from across the org and how they filter them and the key principles they use for innovation." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel"><span>Leading for Innovation, Part 4: Insights from Memorial Hermann’s Malisha Patel</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-07-26T12:00:00Z">July 26, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S. economy— The Charter School of </div> </div> </div> </article> </div> <footer> <div class="link-list"><a href="/web/20230831203434/https://www.nist.gov/blogs/blogrige">View more</a></div> </footer> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"> <div class="nist-resource-block "> <div class="nist-resource-block__title-bar"> <div class="nist-resource-block__title"> <div class="nist-resource-block__icon"> </div> <h2> <div class="string">Baldrige Executive Fellows Program</div> </h2> </div> </div> <div class="nist-resource-block__content"> <div class="nist-block"> <div class="text-long"><div class="grid-row grid-gap"> <div class="grid-col"> <p> </p> <figure class="align-center nist-image"><img alt="Baldrige Executive Fellows Program showing man pointing to Leadership Development in the Criteria Overview." height="329" loading="lazy" src="/web/20230831203434im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2022/04/27/fellows-artwork-home.jpg?itok=k5ZhHVDR" typeof="foaf:Image" width="400"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> sdecoret/Shutterstock </div> </figcaption></figure><p class="text-align-center"><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ae168616-16e1-4fb7-96b5-e7598a616f98" href="/web/20230831203434/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program" title="Baldrige Executive Fellows Program">Learn More</a></p> </div> <div class="grid-col last"> <hr><p class="text-align-center">What Executive Fellows Are Saying</p> <h2 class="text-align-center"><em>walk the talk</em></h2> <p class="text-align-center">Jo Ann Jenkins, Chief Executive Officer, AARP Inc.<br> __________________________________<br><br> I was able to establish invaluable connections and garner insights into how other leading organizations are developing and implementing innovative, effective strategies in support of operational excellence and leadership development. A significant insight is that the leadership and senior management must model its organization's mission consistently, with passion and enthusiasm. They must truly "walk the talk"—particularly during times of change.<br> </p> <hr></div> </div></div> </div> </div> </div> </div> <div class="grid-container"> <div class="nist-page__region nist-page__region--content-bottom"> <div class="nist-block nist-block--contact"> <h2 class="nist-block__title">Contacts</h2> <div class="nist-contact"> <ul class="nist-contact__items"> <li class="nist-contact__item"> <div class="nist-contact__name"> Baldrige Customer Service </div> <div> <a href="https://web.archive.org/web/20230831203434/mailto:baldrige@nist.gov ">baldrige@nist.gov </a> </div> <div> (301) 975-2036 </div> <div> NIST/BPEP <br> 100 Bureau Drive, M/S 1020 <br> Gaithersburg, MD 20899-1020 </div> </li> </ul> </div> </div> </div> </div> </section> </div> <div data-elastic-exclude>  <footer class="nist-footer padding-bottom-4"> <div class="grid-container nist-footer__info"> <div class="grid-row"> <div class="tablet:grid-col-6"> <div class="nist-footer__logo"> <a href="/web/20230831203434/https://www.nist.gov/" title="National Institute of Standards and Technology" rel="home"> <img class="nist-footer__logo-img" src="/web/20230831203434im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px"/> </a> </div> <div class="nist-footer__contact"> <h3 class="nist-footer__contact-heading">HEADQUARTERS</h3> <address> 100 Bureau Drive<br> Gaithersburg, MD 20899<br> <a href="https://web.archive.org/web/20230831203434/tel:301-975-2000">301-975-2000</a> </address> <p> <a href="https://web.archive.org/web/20230831203434/mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/visit">Our Other Offices</a> </p> </div> </div> <div class="tablet:grid-col-6"> <div class="nist-footer__social-links"> <a class="nist-social nist-social--twitter-white" href="https://web.archive.org/web/20230831203434/https://twitter.com/NIST"> <span>Twitter</span> </a> <a class="nist-social nist-social--facebook-white" href="https://web.archive.org/web/20230831203434/https://www.facebook.com/NIST"> <span>Facebook</span> </a> <a class="nist-social nist-social--linkedin-white" href="https://web.archive.org/web/20230831203434/https://www.linkedin.com/company/nist"> <span>LinkedIn</span> </a> <a class="nist-social nist-social--instagram-white" href="https://web.archive.org/web/20230831203434/https://www.instagram.com/nist/"> <span>Instagram</span> </a> <a class="nist-social nist-social--youtube-white" href="https://web.archive.org/web/20230831203434/https://www.youtube.com/NIST"> <span>YouTube</span> </a> <a class="nist-social nist-social--giphy-white" href="https://web.archive.org/web/20230831203434/https://giphy.com/nist"> <span>Giphy</span> </a> <a class="nist-social nist-social--rss-white" href="https://web.archive.org/web/20230831203434/https://www.nist.gov/news-events/nist-rss-feeds"> <span>RSS Feed</span> </a> <a class="nist-social nist-social--envelope-white" href="https://web.archive.org/web/20230831203434/https://public.govdelivery.com/accounts/USNIST/subscriber/new"> <span>Mailing List</span> </a> </div> <div class="nist-footer__feedback"> How are we doing? <a class="usa-button" rel="nofollow" href="/web/20230831203434/https://www.nist.gov/form/nist-gov-feedback?destination=/baldrige" title="Provide feedback">Feedback</a> </div> </div> </div> </div> <div class="grid-container"> <div class="nist-footer__nav" role="navigation"> <ul> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/privacy-policy">Site Privacy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/oism/accessibility">Accessibility</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/privacy">Privacy Program</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/oism/copyrights">Copyrights</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.commerce.gov/vulnerability-disclosure-policy">Vulnerability Disclosure</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/no-fear-act-policy">No Fear Act Policy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/office-director/freedom-information-act">FOIA</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/environmental-policy-statement">Environmental Policy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/summary-report-scientific-integrity">Scientific Integrity</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.nist.gov/nist-information-quality-standards">Information Quality Standards</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://www.commerce.gov/">Commerce.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/http://www.science.gov/">Science.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/http://www.usa.gov/">USA.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20230831203434/https://vote.gov/">Vote.gov</a> </li> </ul> </div> </div> </footer>  </div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","scriptPath":null,"pathPrefix":"","currentPath":"node\/772121","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":true,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"google_analytics":{"account":"G-HEQ0YF2VYL","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|bsh|c|csv|doc(x|m)?|dot(x|m)?|dw(fx|g|gd)|dxf|eps|epub|exe|f(90)|flv|gif|gz|gzip|hqx|jar|jpe?g|js|m1v|mp(2|3|4|e?g)|mobi|mov(ie)?|msi|msp|pdf|phps|pl|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|rfa|rtf|rvt|sch|sea|sit|swf|tar|tgz|tif|txt|txz|wav|wma|wmv|wpd|wrl|xls(x|m|b)?|xlt(x|m)|xlam|xml|xsd|z|zip"},"nist_search":{"clickTracking":"search-report-click","isDebug":false,"clickTrackEnabled":true,"message":"NIST Search in debug mode. Check the browsers network inspector for Click Track reporting results..."},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"\\.gov\\\/|\\.mil\\\/|\\manufacturingusa\\.com\\\/","extInclude":"","extCssExclude":"","extCssExplicit":"","extAlert":true,"extAlertText":"Thank you for visiting NIST. We hope your visit was informative. We have provided a link to this site because it has information that may be of interest to our users. NIST does not necessarily endorse the views expressed or the facts presented on this site. Further, NIST does not endorse any commercial products that may be advertised or available on this site. Click OK to be directed to your link.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"append","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":[]}},"user":{"uid":0,"permissionsHash":"582eea317b4636ab5a0dffc8c6a006df3d6901ea5610498a0bbefc925ea1da0f"}}</script> <script src="/web/20230831203434js_/https://www.nist.gov/sites/default/files/js/js_TWNv9cx7L2u6xOmxjWFvEVVx5eqI8FiA4zHHfFssVso.js"></script> <script src="https://web.archive.org/web/20230831203434js_/https://siteimproveanalytics.com/js/siteanalyze_6017546.js" async></script> <script src="/web/20230831203434js_/https://www.nist.gov/sites/default/files/js/js_-7w3JusuRaaB46cS-o2sKvVuKufIlPFmpPV3es8rkoU.js"></script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"gov-bam.nr-data.net","licenseKey":"37b7ccb661","applicationID":"1089704227","transactionName":"YFxUN0sADEdYVkBaClkWdwBNCA1aFkVVVABoWlcAUQQ=","queueTime":4,"applicationTime":58,"atts":"TBtXQQMaH0k=","errorBeacon":"gov-bam.nr-data.net","agent":""}</script></body> </html>

CINXE.COM

Baldrige Performance Excellence Program | NIST