CINXE.COM
Just a moment...
<!DOCTYPE html><html lang="en-US"><head><title>Just a moment...</title><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><meta http-equiv="X-UA-Compatible" content="IE=Edge"><meta name="robots" content="noindex,nofollow"><meta name="viewport" content="width=device-width,initial-scale=1"><style>*{box-sizing:border-box;margin:0;padding:0}html{line-height:1.15;-webkit-text-size-adjust:100%;color:#313131;font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif,Apple Color Emoji,Segoe UI Emoji,Segoe UI Symbol,Noto Color Emoji}body{display:flex;flex-direction:column;height:100vh;min-height:100vh}.main-content{margin:8rem auto;max-width:60rem;padding-left:1.5rem}@media (width <= 720px){.main-content{margin-top:4rem}}.h2{font-size:1.5rem;font-weight:500;line-height:2.25rem}@media (width <= 720px){.h2{font-size:1.25rem;line-height:1.5rem}}#challenge-error-text{background-image:url(data:image/svg+xml;base64,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);background-repeat:no-repeat;background-size:contain;padding-left:34px}@media (prefers-color-scheme:dark){body{background-color:#222;color:#d9d9d9}}</style><meta http-equiv="refresh" content="120"></head><body class="no-js"><div class="main-wrapper" role="main"><div class="main-content"><noscript><div class="h2"><span id="challenge-error-text">Enable JavaScript and cookies to continue</span></div></noscript></div></div><script>(function(){window._cf_chl_opt={cvId: '3',cZone: "publications.waset.org",cType: 'non-interactive',cRay: '9134afaf7d00eb9e',cH: '0ZpWp9IHRARBKuBMSXUkcw8s2t0ZGr4wFKMlvDVgNww-1739783866-1.2.1.1-yePQAZ7KX0RRgxcR_3HQOnR.Jnee.Dt9b8eaBQfQR.LVw7ctemfkH1Av78_OzZKa',cUPMDTk: "\/abstracts\/search?q=business-to-citizen&__cf_chl_tk=sBxYOs6XMnjss7hSWdi6N6J9JhcUxKDuh0f1Kga2uUk-1739783866-1.0.1.1-HO3Hmx14AyzAKiVsmocLMkaSBXzUGOvz6G639BmJ0bA",cFPWv: 'b',cITimeS: '1739783866',cTTimeMs: '1000',cMTimeMs: '120000',cTplC: 0,cTplV: 5,cTplB: 'cf',cK: "",fa: "\/abstracts\/search?q=business-to-citizen&__cf_chl_f_tk=sBxYOs6XMnjss7hSWdi6N6J9JhcUxKDuh0f1Kga2uUk-1739783866-1.0.1.1-HO3Hmx14AyzAKiVsmocLMkaSBXzUGOvz6G639BmJ0bA",md: "GEEjgLaU8GfBXCGUCx3cIk5ZHUCnq1x0UrUqKIsZ6ts-1739783866-1.2.1.1-OhSiPvXxjPfjRCXz6ocz1vxjaBINbexGSl09aVVdNxPMEq41ka92VM4WNUOhclnIGa71HEf44FD9150zTLZiGf6IflpeohCvcz6KIC.vtpJe5oA7G0uIgFaCY8V8SBplWy9TFgti8OSbTJH4d39c9br7i0UQFLTniB9tar_3grhkCJG0XdUuGnxbdntbGcwYLYW4RVeThVQ5sNXdqGK_l9B1y6gvMd9L7IHvqFfLzXSeKpq6kTkV7oQ5JSaTPHzey.h2sOVFfYC65E2t0RUeVouzAJGfmLlLK61gNAmrSvVnW71QJ5fxeoef5hAJ8z9.pj7Mjoaf0mcUN7La2jMGNA6VfcjVt5s3Fp7TSE.cxV0EC21MeUV4Mie_Trnmb44P04XBQGGC09cqL.sl1o4SKWrQ0EE9XUE1W9.yu.Ek.Bx.sHzyK_MxPK_nA6kH_vi_qghtjUrx65t1.ikS9.Jgmnb9diIMoI3ewdzOL7NfGbnonbI5mTTRNUeJ3N6OnefBdohTyxmRV.RMBbClCiYfsFwit9i9Yjix7h9QpcfkH7hpq.djYue_U_UbiI.YPbF9aKVeAs7Lc2UhRJuQOPWyaYN3a8ZBNDrv08Na1XTPpE.021HXwHWed_dfd2WSKeQFcM1NwYl3ENwUwBQ0d.uarPa4pQ9nmlgf0QXvroTuWX9gsDrYtlpITZO_6yzeuTqMiSaErt_x8.uo16PMmnnepkWaWcJiFMfYQBDXYsMw95IrKUveG12lG68WGb7CjbJhhszyCOg0TrWL0KcTf_.m.Op7Loz4bhfKJxkP52EWS5tYFYFDkWkSDiGcWomzqP0SD72Lj36Pmud2KCHx7vVzqyTgxm4zFtknRg7YPQQp5hNOGfK1FFf2ZFtaXV6u3S9T2yqPpmECDvS9Mt7i2geUK6rp3bqmhtdFXFEtH6AUpZ2ciMNeP0tp0XI.BJUiOIRf3b.Qi3wHCII7fYxesIb1qd9M5E6q8JAppr5JNvd60tTm35Ji.KzpH1TcT8N5HUpBAOToZ3.FvbeV48N1ls_DDFrea3Ghp__HER4zkPd_c4jVZFI6rd3muMXyjDtPdOybvvaY1QM54X7IVGLQgLlQo0JVh1LX4312WI2pffLPoaq9TvjG3z9wyVeakaI5SzDt1Tsp9pIfL9WLKKXi3J0yMoEadgSNvb.1SQ8.oKqWkxACaZ2cHgV1cKVRHvpZ_igHVzFP.6vKzCjYmGU74Zi5k5tKXAumRDjzUmNlEwlJ_k_fNfHHmZ882XGYkuvtuOC_SbNypFg8xstQucxuKzNgADEpjCZTf3h11TVgl4x0BIb.1FFk89KehJo3i2PEpixoWQsnVuPrvsR3j8BlmKlbdWFjy54Naia3BZuUnb08eaH1LAY2skfpOLVvuaZta2fwoyjJkuf4MvjHg01.eIXCMbEXuMYbjNo0fHdYbfRpzl7zdgmfY85NM4tWSdznuYpT1fw9Fsq_quFdWo6iFEChOaKKvIPeW.dtwveKk3wvu_Xf6wztDuFcMgVz7zvf90PEQ.YkFzpuZOBZix_PiTOe5vmZfozGzrCxSTv7pWscFRLWflw.8.dj2HGa9GEJ6DQLWxTXk4qAOq0UxEQK0N..mrV4GYx_FYtYdjlINfqH2HAQ1TwYfA5MhbuNdygTIPyZbIXoJFIfYl4IOvEppPNQfef2s_38TfD.XYQIzyRZDu4xDiMmhYmXyUmsJ1Ysx6770SryUtRqmcD1j3k4NqYA2cTlAwI_8AW.bobHTjGkRwuq7pQrXED_hRNueABeG3TadefFG4T12SPUcEjr4jZfuE2aYtsidcclm.._hYeElrNk38wlBL49bHtowP8eNz.jnNyyb7_5jdg5Aa65zeAp6zfq7zhRA1OE3waEaPtI6MPrj6HDp7E9NBdTb5xwC_KkzaZwg8EiNn2hivUJaZmZ_0_WbUC6A4OqaJpmAP2uSVk",mdrd: "R6.SYJtlPrGaKhop.r_ZiCGo7.x0CJDZcx8hLkB8gvA-1739783866-1.2.1.1-_6hBHSAQy26x2lu1eqC3_Dc6_jOnzCmTJcM0JLl50pYvvqwhV4jQQVk2O9Fj5RDSWIKuM8elvmFM9wlbfvJZdyP.UBmSbm_RQNICP8IklbswsAFQXiSzKt.78L0xS6vG9jm.imuDj0pLOtdh7feo0OOtWpagZc6G_tFmb7nDSjBF5bXkMY7D6A_Beeq71vJtzw8vNApG6t8NNdljLPtcMQGgEQk0lHVN5aAz2TbbQ_MWZiiCwnIB.S3iozid9Iy8Xu_6Uq3WOcQwugRtwfL8i0dn1l2y9keDlGbhivvEK48uxSxfZEPGI.nDFSW3YxIs9xvoTJOqwgv8Un5p13.RDtiYIlE1ikyxO1SDjapBwni7TjBa6dF9WyCshjzHt_13ftYxQpuwaxr_5ynejKElJGRX8jOa5IpRBDNVCjVpCRlW6vhe4itsMlPSkSW6A.6a5LhHPQcGgChMbCB9y_d.bTwbNFHEQuSitQr2JofDbDYgQV5RW5rI7GcMSB3hYfBhuXGQvQaGv_RJBprtR1x6HMOOmiNDaXEsLpod8gRDORirngnKiy_tpa0qAgZNgbTdW0gMMpOIo7VrOZq5BLWOcIa5HLSJzNr80h4zIwKmxF1YG5GqoKhp5PsYbOh4JlAw8PICbgBz3tq957B_lFrwD2LN2c3HHN69LLqPOX53GhgpxhN2vc8NIipuCRlRsnFScw5kf.R8xWi2UFxFg_8hBT8HeAPybe6qDFufND1dt5NOL1rTzFJW91V1yzmVIZfPRFOh3d2bpZZKA5MxIDGXvJEHJxmhOMRnIgh_rEaJ0RYDlxDO945Kno1yHHPNKWUJU..IPgxVeqF5ALxQY0.pc301a7zQXuhV8D3fAPM_v4NmHZrlIoBAHmfxi5mlwg1Yysj5WbOG__4GLIoAcGSLi_FvODGjNv.B6y79.Wqo.m978XSHCBH8kRFZC0XVXsDJkSv3AIZ1zmM14ZuEASxehCCfXXhdpR2iZipMRr6kVbM.Zb2usK_jVMsJ2FStOjZN51M7wcJdH7vxfjVugN8ubGHmJybb3cDoiO8sCNZHxtnlM9VjhNEI78CqObLmhDl1KAngaBqhmRbp0EFzs_stszvh_D2qsksWuCIlMuNlImCbcxSOIxZh1qGSC1KWNZy.fXkWsIFM5pGWSXa0mHabUWUbBExBrCwYQM8jXvE.sKztFj1QYPEvq7bgaHZKJMpRcOobRhj3fWfVyBkCcf8lJSC_wVX_q9ywIKiu6f3K4ITWYmTwSnqX7EnD.zfF7ZhGzwOlJva5jPkZ52U1RsHN5_qtUH8Ro_tI7QOkM.rzOHli1N85HHVsrAcCPne2UHerw_sFgMxX1QnOtfcD.XJMlrXvIay4TWb5Tq8_5G5O.rHR7OrsjBYz5Am8sUMqWQnbGRx8NQU0M50PKi6sPmy11wLaCTKIzcQs1DlT6LarZjkEXNnG9FJoItQgtPjfK0VX4.hBfcXDe68I9fGN5caflf2iRFpcUFbLgR.DDx8PZb3XthYdk.GciYDjpKd65vzoLdsOLH8Bmm0eNcN5TbKvkQw5BO82NDs8DPdCeMwSSZQev30G4gbVMbwO93pW_cELOPXZQdNMBjEsp2OgTWU0GwVVit5vlPEJs7lCjhOb9oaYw81cunToHsCkQBHEfDfTlJ6uQ3phRZyDEM_tdRDVa.OWFt.Snso1qu0J4v1l6KgLVr5WOeOGr5k2P_s855rFsm98_rwEcc1dSHG3t4E4djxlo7WrCK0uDnxiOocAZDXjVeHEQnnRsgnQ5gmeTlkUZuqmCZugCkTiYg51Vyc5hJQ7nN6lHoBAK6KGjVff3nvy_W.A7NZM9fmTWoCg0OcdvCFVhQeuNQuepGpChBXLxxhCnKoAVRhgL4RR3KI5nK3qXTR62iiDYQC04Eu12Pd70L7_XgOXrxw4XuWZgtSefXADqnVk1P56pYT9d7laoNkFPIgNqxccfBcq.RB_rXqZ"};var cpo = document.createElement('script');cpo.src = '/cdn-cgi/challenge-platform/h/b/orchestrate/chl_page/v1?ray=9134afaf7d00eb9e';window._cf_chl_opt.cOgUHash = location.hash === '' && location.href.indexOf('#') !== -1 ? '#' : location.hash;window._cf_chl_opt.cOgUQuery = location.search === '' && location.href.slice(0, location.href.length - window._cf_chl_opt.cOgUHash.length).indexOf('?') !== -1 ? '?' : location.search;if (window.history && window.history.replaceState) {var ogU = location.pathname + window._cf_chl_opt.cOgUQuery + window._cf_chl_opt.cOgUHash;history.replaceState(null, null, "\/abstracts\/search?q=business-to-citizen&__cf_chl_rt_tk=sBxYOs6XMnjss7hSWdi6N6J9JhcUxKDuh0f1Kga2uUk-1739783866-1.0.1.1-HO3Hmx14AyzAKiVsmocLMkaSBXzUGOvz6G639BmJ0bA" + window._cf_chl_opt.cOgUHash);cpo.onload = function() {history.replaceState(null, null, ogU);}}document.getElementsByTagName('head')[0].appendChild(cpo);}());</script></body></html>