Frequently Asked Questions (FAQs)

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class="card-header" id="accordion-2387-header-16"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-16" aria-expanded="false" aria-controls="accordion-2387-content-16"> Where is the office located? </button> </div> <div id="accordion-2387-content-16" class="collapse" aria-labelledby="accordion-2387-header-16" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2359"> <p>The Counseling Center is located in the Shoemaker Building, between the Chapel & LeFrak Hall.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-17"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-17" aria-expanded="false" aria-controls="accordion-2387-content-17"> What are your hours? </button> </div> <div id="accordion-2387-content-17" class="collapse" aria-labelledby="accordion-2387-header-17" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2361"> <p><strong>Fall and Spring semesters: </strong><br>Monday - Thursday: 8:30am-7:00pm<br>Friday: 8:30am-4:30pm </p><p><strong>Winter and Summer:</strong><br>Monday - Friday: 8:30am-4:30pm</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-18"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-18" aria-expanded="false" aria-controls="accordion-2387-content-18"> Is my visit confidential? </button> </div> <div id="accordion-2387-content-18" class="collapse" aria-labelledby="accordion-2387-header-18" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2363"> <p>Yes. The Counseling Center follows all state and federal privacy laws and ethical guidelines regarding confidentiality. We will not share information about your visit with anyone outside of the Counseling Center without your written permission. Please note that the law allows for exceptions to the confidentiality policy in cases involving threat to self or others or in cases involving abuse.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-19"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-19" aria-expanded="false" aria-controls="accordion-2387-content-19"> Who is eligible for services? </button> </div> <div id="accordion-2387-content-19" class="collapse" aria-labelledby="accordion-2387-header-19" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2365"> <p>All registered UMD students are eligible for services. The type and amount of services that are recommended is different for every student and based on a thorough evaluation of each student鈥檚 clinical concerns and needs.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-20"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-20" aria-expanded="false" aria-controls="accordion-2387-content-20"> How do I start accessing services? </button> </div> <div id="accordion-2387-content-20" class="collapse" aria-labelledby="accordion-2387-header-20" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2367"> <p>To get started with services, schedule a Brief Assessment appointment by contacting the Counseling Center front-desk in person at the Shoemaker Building or by phone at <a href="tel:301-314-7651" title="Counseling Center front desk number">(301) 314-7651</a>. If it is urgent and you cannot wait for the next appointment, please let the reception staff know so they can help you get seen for a same-day urgent visit.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-21"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-21" aria-expanded="false" aria-controls="accordion-2387-content-21"> How much do services cost? </button> </div> <div id="accordion-2387-content-21" class="collapse" aria-labelledby="accordion-2387-header-21" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2369"> <p>Counseling Center services are <strong>free to registered UMD students.</strong></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-22"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-22" aria-expanded="false" aria-controls="accordion-2387-content-22"> What if my concern is urgent? </button> </div> <div id="accordion-2387-content-22" class="collapse" aria-labelledby="accordion-2387-header-22" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2371"> <p>The Counseling Center has urgent support available 24/7. During <a href="https://counseling.umd.edu/aboutus/hours-contact-info" title="Counseling Center business hours">business hours</a>, crisis support is available in person at our office in the Shoemaker Building. At all other times, crisis support is available by phone at <a href="tel:301-314-7651" title="Counseling Center front desk number">(301) 314-7651</a>. For life threatening emergencies, call 911 or go to the nearest emergency room.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-23"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-23" aria-expanded="false" aria-controls="accordion-2387-content-23"> Do you provide virtual services? </button> </div> <div id="accordion-2387-content-23" class="collapse" aria-labelledby="accordion-2387-header-23" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2692"> <p>The Counseling Center provides both in-person and virtual services. Some services, such as brief assessments and brief individual counseling, are available in both formats, whereas other services are provided in only a single format (e.g. urgent visits occur in person; workshops occur virtually).</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-24"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-24" aria-expanded="false" aria-controls="accordion-2387-content-24"> Can I request to see a counselor of a particular background? </button> </div> <div id="accordion-2387-content-24" class="collapse" aria-labelledby="accordion-2387-header-24" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2373"> <p>Please let the receptionist know if you have preferences regarding the background of your counselor, and we will try our best to accommodate your preferences.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-25"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-25" aria-expanded="false" aria-controls="accordion-2387-content-25"> Why do I need to complete forms for my first visit? </button> </div> <div id="accordion-2387-content-25" class="collapse" aria-labelledby="accordion-2387-header-25" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2375"> <p>Completing our online forms prior to your initial visit allows your counselor to become familiar with your situation, prepare for your visit, and make the most appropriate recommendations for next steps.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-26"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-26" aria-expanded="false" aria-controls="accordion-2387-content-26"> How long will I have to wait for an appointment? </button> </div> <div id="accordion-2387-content-26" class="collapse" aria-labelledby="accordion-2387-header-26" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2377"> <p>The Counseling Center is committed to helping you access services as quickly as possible. Brief Assessment appointments are typically available within 48 hours. If you cannot wait for the next appointment, please let the reception staff know so they can help you get seen for a same-day urgent visit.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-27"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-27" aria-expanded="false" aria-controls="accordion-2387-content-27"> What if I do not feel comfortable with my counselor? </button> </div> <div id="accordion-2387-content-27" class="collapse" aria-labelledby="accordion-2387-header-27" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2379"> <p>If you do not feel comfortable talking with your counselor, you can let your counselor know that you prefer to meet with someone else, and ask them to help you schedule with a different counselor.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-28"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-28" aria-expanded="false" aria-controls="accordion-2387-content-28"> Will my parents be notified about my visit? </button> </div> <div id="accordion-2387-content-28" class="collapse" aria-labelledby="accordion-2387-header-28" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2381"> <p>No. Your parents will not be notified of your visit. If you want us to share information with your parents, you will first complete a consent form to permit us to do so.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-29"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-29" aria-expanded="false" aria-controls="accordion-2387-content-29"> Will my visit go on my school record? </button> </div> <div id="accordion-2387-content-29" class="collapse" aria-labelledby="accordion-2387-header-29" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2383"> <p>No, your visit will not be on your school record. We will not share information about your visit with school administrators, faculty, staff, or anyone else without your consent.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-30"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-30" aria-expanded="false" aria-controls="accordion-2387-content-30"> What types of counseling do you provide? </button> </div> <div id="accordion-2387-content-30" class="collapse" aria-labelledby="accordion-2387-header-30" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2385"> <p>We provide a variety of clinical services, including short-term individual counseling, group counseling, workshops and more. <a href="https://counseling.umd.edu/clinical-services" title="Clinical Services">Learn more about clinical services.</a></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-31"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-31" aria-expanded="false" aria-controls="accordion-2387-content-31"> What if I need more than short-term services? </button> </div> <div id="accordion-2387-content-31" class="collapse" aria-labelledby="accordion-2387-header-31" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2388"> <p>If you would benefit from longer-term services, we will assist you in locating community providers that will best fit your needs. Talk to your counselor, or, if you don鈥檛 have one, get started by <a href="https://counseling.umd.edu/gettingstarted" title="schedule a brief assessment appointment">scheduling a Brief Assessment appointment</a>.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-32"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-32" aria-expanded="false" aria-controls="accordion-2387-content-32"> Does the Counseling Center prescribe medication? </button> </div> <div id="accordion-2387-content-32" class="collapse" aria-labelledby="accordion-2387-header-32" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2390"> <p>The Counseling Center does not staff psychiatrists or prescribe medication. For medication, please contact the<a href="https://health.umd.edu/behavioral-health" title="University Health Center's Behavioral Health Services unit"> University Health Center鈥檚 Behavioral Health Services unit</a>. If you are not sure whether you would benefit from medication or alternative treatment services, please <a href="https://counseling.umd.edu/gettingstarted" title="schedule a brief assessment">schedule a Brief Assessment </a>with the Counseling Center, so we can discuss this further and make an appropriate referral.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-33"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-33" aria-expanded="false" aria-controls="accordion-2387-content-33"> Can I volunteer at the Counseling Center? </button> </div> <div id="accordion-2387-content-33" class="collapse" aria-labelledby="accordion-2387-header-33" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2392"> <p>To protect the privacy of the students we see, the Counseling Center does not provide volunteer opportunities. Instead, we encourage students to <a href="https://counseling.umd.edu/aboutus/communitystudentengagement" title="get involved in campus partnerships">get involved in one of our partnerships </a>focused on improving the campus culture of mental health.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-34"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-34" aria-expanded="false" aria-controls="accordion-2387-content-34"> Can faculty and staff receive Counseling Center services? </button> </div> <div id="accordion-2387-content-34" class="collapse" aria-labelledby="accordion-2387-header-34" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2394"> <p>No. The <a href="https://health.umd.edu/fsap" title="Faculty Staff Assistance Program">Faculty Staff Assistance Program</a> (FSAP), housed within the University Health Center, offers mental health services for UMD faculty and staff. The Counseling Center can provide faculty and staff with outreach and consultation services designed to aid them in their support of students.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-35"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-35" aria-expanded="false" aria-controls="accordion-2387-content-35"> Can someone from the Counseling Center talk to my class or group? </button> </div> <div id="accordion-2387-content-35" class="collapse" aria-labelledby="accordion-2387-header-35" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2396"> <p>Yes, we provide outreach programming to the campus community on topics related to mental health. Please provide at least 3 weeks notice when <a href="https://umdsurvey.umd.edu/jfe/form/SV_b3gcd8qNynp3wd7?Q_JFE=qdg" title="submit an outreach request">submitting an outreach request</a>.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-2387-header-36"> <button class="btn" data-toggle="collapse" data-target="#accordion-2387-content-36" aria-expanded="false" aria-controls="accordion-2387-content-36"> How can I take care of my mental health if I don鈥檛 want counseling? </button> </div> <div id="accordion-2387-content-36" class="collapse" aria-labelledby="accordion-2387-header-36" data-parent="#accordion-2387" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--2398"> <p>There are many ways to take care of your mental health and counseling is only one of them. Learn about <a href="https://counseling.umd.edu/resources/students" title="mental health concerns experienced by college students">mental health concerns commonly experienced by college students</a> and coping and strategies and resources for these concerns. Additionally, <a href="https://counseling.umd.edu/outreach-consultation/wellness-series" title="the Wellness Series">the Wellness Series</a> offers a variety of topics related to college student mental health and academic success. The Wellness Series virtual skills sessions are drop-in and do not require an appointment. <a href="https://linktr.ee/umdcc" title="Follow the Counseling Center">Follow the Counseling Center</a> on social media for additional mental health prompts and videos.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer class="site-footer" aria-label="Main"> <div class="site-footer-main"> <div class="max-bound"> <nav class="site-footer-nav" aria-label="Footer"> <ul> <li> <a href="/aboutus" title="About the Counseling Center" data-drupal-link-system-path="node/56">About Us</a> </li> <li> <a href="/get-help-now" title="Get Help Now" data-drupal-link-system-path="node/129">Get Help Now</a> </li> <li> <a href="/aboutus/hours-contact-info" title="Contact the Counseling Center" data-drupal-link-system-path="node/262">Hours & Contact Information</a> </li> <li> <a href="/aboutus/make-gift" title="Make a Gift to the Counseling Center Scholarships" data-drupal-link-system-path="node/119">Make a Gift</a> </li> <li> <a href="/site-map" data-drupal-link-system-path="node/208">Site Map</a> </li> </ul> </nav> <div class="site-footer-about"> <div class="site-footer-logo"> <img src="/sites/default/files/dsa-ucc-logo.png" alt="Counseling Center footer logo"> </div> <div class="site-footer-address"> <strong>Counseling Center</strong><br> <span>1101 Shoemaker Building, 4281 Chapel Lane, College Park, MD</span><br> <a aria-label="13013147651" href="tel:+13013147651">1 (301) 314-7651</a> </div> <div class="site-footer-social"> <ul> <li> <a href="https://twitter.com/UMCounselingCtr" target="_blank"> <span class="sr-only">Visit our Twitter</span> <span class="icon icon-twitter" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.facebook.com/UMDCounselingCenter/" target="_blank"> <span class="sr-only">Visit our Facebook</span> <span class="icon icon-facebook" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.instagram.com/umdcounseling/" target="_blank"> <span class="sr-only">Visit our Instagram</span> <span class="icon icon-instagram" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.youtube.com/channel/UCQMydnSFOr6mZq5Qul2xTww" target="_blank"> <span class="sr-only">Visit our Youtube</span> <span class="icon icon-youtube" aria-hidden="true"></span> </a> </li> </ul> </div> </div> </div> </div> <div class="site-footer-legal"> <div class="max-bound"> <ul> <li> <a href="https://umd.edu" target="_blank">UMD.edu</a> </li> <li> <a href="https://www.umd.edu/web-accessibility">Web Accessibility</a> </li> <li> <a href="https://www.umd.edu/privacy-notice" target="_blank">Privacy Notice</a> </li> </ul> </div> </div> </footer> <a href="#" class="back-to-top">Back to Top</a> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/282","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","user":{"uid":0,"permissionsHash":"7ae8a1485786023de7cd311ab3c53a2fcf670d888297d81efdd1a2a913d2d532"}}</script> <script src="/sites/default/files/js/js_xNBBGcrBkdE_3gxdSKAkHrvuHYySyhG7-rXtVVB40sg.js?scope=footer&delta=0&language=en&theme=umd_terp&include=eJwrzU2JL0ktKtBPz8lPSszRKQXyi5Mz8vNzyjNTUuMzUhNTUov0QaIQJgDTjxMI"></script> <script src="https://umd-header.umd.edu/build/bundle.js?search=1&search_domain=counseling&events=0&news=0&schools=0&admissions=0&support=0&support_url=&wrapper=&sticky=0"></script> </body> </html>

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