Intuit® QuickBooks Online® — Support Home

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onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l2(\'l1_3\',\'l2_3\')',100);"><div class="icon"></div><div class="cat_text">Getting Started</div></div> <div id="l1_4" class="category_button" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l2(\'l1_4\',\'l2_4\')',100);"><div class="icon"></div><div class="cat_text">Importing and Exporting</div></div> <div id="l1_5" class="category_button" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l2(\'l1_5\',\'l2_5\')',100);"><div class="icon"></div><div class="cat_text">Running your Business</div></div> <div id="l1_6" class="category_button" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l2(\'l1_6\',\'l2_6\')',100);"><div class="icon"></div><div class="cat_text">Your Business Reports</div></div> </div> <div id="bg_r" class="bg_r"></div> <div id="solution_content_shell" class="solution_content_shell"> <div id="solution_content_inner" class="solution_content_inner"> <div id="intro_poster" class="intro_poster" style="display:block;"> <div id="line1" class="line1"> You've got questions... we've got answers!</div> <div id="line2" class="line2"> Choose an icon above to get started.</div> </div> <div id="l2"> <div id="l2_1" class="l2" style="display:none;"> <div id="l2_1_1" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_1_1\',\'l4_1\')',175);">QuickBooks Online features<div class="aOff"></div></div> <div id="l2_1_2" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_1_2\',\'l4_2\')',175);">How much does it cost?<div class="aOff"></div></div> <div id="l2_1_3" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_1_3\',\'l4_3\')',175);">Signing up<div class="aOff"></div></div> <div id="l2_1_4" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_1_4\',\'l4_3a\')',175);">Issues with Billing<div class="aOff"></div></div> </div> <div id="l2_2" class="l2" style="display:none;"> <div id="l2_2_1" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_2_1\',\'l3_5\')',175);">Signing in to QuickBooks Online<div class="aOff"></div></div> <div id="l2_2_2" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_2_2\',\'l3_6\')',175);">Problems signing in to QuickBooks Online<div class="aOff"></div></div> </div> <div id="l2_3" class="l2" style="display:none;"> <div id="l2_3_1" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_3_1\',\'l3_8\')',175);">Setting up your business<div class="aOff"></div></div> <div id="l2_3_2" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_3_2\',\'l3_9\')',175);">Entering your data<div class="aOff"></div></div> <div id="l2_3_3" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_3_3\',\'l4_28\')',175);">Importing your data from a previous accounting application<div class="aOff"></div></div> </div> <div id="l2_4" class="l2" style="display:none;"> <div id="l2_4_1" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_4_1\',\'l3_12\')',175);">Importing data from other applications<div class="aOff"></div></div> <div id="l2_4_2" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_4_2\',\'l3_13\')',175);">Importing information from your bank or credit card<div class="aOff"></div></div> <div id="l2_4_3" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_4_3\',\'l3_15\')',175);">Exporting from QuickBooks Online<div class="aOff"></div></div> </div> <div id="l2_5" class="l2" style="display:none;"> <div id="l2_5_1" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_5_1\',\'l3_16\')',175);">Entering Sales<div class="aOff"></div></div> <div id="l2_5_2" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_5_2\',\'l3_17\')',175);">Paying Bills<div class="aOff"></div></div> <div id="l2_5_3" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_5_3\',\'l3_18\')',175);">Doing your banking<div class="aOff"></div></div> <div id="l2_5_4" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_5_4\',\'l3_19\')',175);">Customizing QuickBooks Online<div class="aOff"></div></div> </div> <div id="l2_6" class="l2" style="display:none;"> <div id="l2_6_1" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_6_1\',\'l3_20\')',175);">General reports about your business<div class="aOff"></div></div> <div id="l2_6_2" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_6_2\',\'l3_21\')',175);">Tracking your income<div class="aOff"></div></div> <div id="l2_6_3" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_6_3\',\'l3_22\')',175);">Tracking your expenses<div class="aOff"></div></div> <div id="l2_6_4" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_6_4\',\'l3_23\')',175);">Reports for your accountant<div class="aOff"></div></div> <div id="l2_6_5" class="l2_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l3(\'l2_6_5\',\'l3_24\')',175);">Customizing reports<div class="aOff"></div></div> </div> </div> <div id="l3"> <div id="l4_1" class="l3" style="display:none;"> <div class="l4_txt" onclick="openKB('2999');"><div class="kb"></div><div>Feature comparison chart</div></div> <div class="l4_txt" onclick="openKB('1592');"><div class="kb"></div><div>How does QuickBooks Online compare to the QuickBooks Pro/Premier versions?</div></div> <div class="l4_txt" onclick="openKB('2412');"><div class="kb"></div><div>How many users can access QuickBooks Online simultaneously?</div></div> </div> <div id="l4_2" class="l3" style="display:none;"> <div class="l4_txt" onclick="openKB('2426');"><div class="kb"></div><div>Quickbooks Online Pricing</div></div> <div class="l4_txt" onclick="openKB('1083');"><div class="kb"></div><div>Does each QuickBooks Online Company require a separate subscription?</div></div> <div class="l4_txt" onclick="openKB('1450');"><div class="kb"></div><div>How much does QuickBooks Merchant Account Services cost?</div></div> </div> <div id="l4_3" class="l3" style="display:none;"> <div class="l4_txt" onclick="openKB('1101');"><div class="kb"></div><div>How do I create a QuickBooks Online company?</div></div> <div class="l4_txt" onclick="openKB('help_admin_subscribe.html');"><div class="kb"></div><div>How do I subscribe to QuickBooks Online Plus?</div></div> </div> <div id="l4_3a" class="l3" style="display:none;"> <div class="l4_txt" onclick="openKB('2430');"><div class="kb"></div><div>Commonly asked Subscription/billing questions</div></div> </div> <div id="l3_5" class="l3" style="display:none;"> <div id="l3_5_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_5_1\',\'l4_16\')',175);">Requirements and getting started<div class="aOff"></div></div> <div id="l3_5_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_5_2\',\'l4_17\')',175);">Using a mobile phone or device<div class="aOff"></div></div> <div id="l3_5_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_5_3\',\'l4_18\')',175);">Working with other users<div class="aOff"></div></div> </div> <div id="l3_6" class="l3" style="display:none;"> <div id="l3_6_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_6_1\',\'l4_19\')',175);">Site doesn't display sign in page<div class="aOff"></div></div> <div id="l3_6_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_6_2\',\'l4_20\')',175);">Sign in error messages<div class="aOff"></div></div> <div id="l3_6_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_6_3\',\'l4_21\')',175);">Cannot access your data after signing in<div class="aOff"></div></div> <div id="l3_6_4" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_6_4\',\'l4_21a\')',175);">User ID and Password<div class="aOff"></div></div> </div> <div id="l3_8" class="l3" style="display:none;"> <div id="l3_8_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_8_1\',\'l4_22\')',175);">Setting up your list of accounts<div class="aOff"></div></div> <div id="l3_8_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_8_2\',\'l4_23\')',175);">Setting up your customer list<div class="aOff"></div></div> <div id="l3_8_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_8_3\',\'l4_24\')',175);">Setting up your products and services<div class="aOff"></div></div> <div id="l3_8_4" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_8_4\',\'l4_25\')',175);">Setting up to report and pay taxes<div class="aOff"></div></div> </div> <div id="l3_9" class="l3" style="display:none;"> <div id="l3_9_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_9_1\',\'l4_26\')',175);">Entering beginning balances<div class="aOff"></div></div> <div id="l3_9_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_9_2\',\'l4_27\')',175);">Entering your historical data<div class="aOff"></div></div> </div> <div id="l4_28" class="l3" style="display:none;"> <div class="l4_txt" onclick="openKB('2116');"><div class="kb"></div><div>Converting Data from QuickBooks Pro/Premier to QuickBooks Online</div></div> <div class="l4_txt" onclick="openKB('1777');"><div class="kb"></div><div>Steps to convert Quicken to QuickBooks Online</div></div> <div class="l4_txt" onclick="openKB('3205');"><div class="kb"></div><div>How do I convert from QuickBooks for Mac to QuickBooks Online?</div></div> </div> <div id="l3_12" class="l3" style="display:none;"> <div id="l3_12_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_12_1\',\'l4_30\')',175);">Importing company files<div class="aOff"></div></div> <div id="l3_12_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_12_2\',\'l4_31\')',175);">Importing contact lists<div class="aOff"></div></div> <div id="l3_12_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_12_3\',\'l4_32\')',175);">Importing transactions and lists<div class="aOff"></div></div> </div> <div id="l3_13" class="l3" style="display:none;"> <div id="l3_13_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_13_1\',\'l4_33\')',175);">Connecting QuickBooks Online with a bank or credit card account<div class="aOff"></div></div> <div id="l3_13_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_13_2\',\'l4_34\')',175);">Problems setting up a new connection<div class="aOff"></div></div> <div id="l3_13_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_13_3\',\'l4_35\')',175);">Problems with an existing connection<div class="aOff"></div></div> <div id="l3_13_4" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_13_4\',\'l4_36\')',175);">Working with transactions<div class="aOff"></div></div> <div id="l3_13_5" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_13_5\',\'l4_37\')',175);">Troubleshooting transaction problems<div class="aOff"></div></div> </div> <div id="l3_15" class="l3" style="display:none;"> <div id="l3_15_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_15_1\',\'l4_38\')',175);">Exporting company files<div class="aOff"></div></div> <div id="l3_15_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_15_2\',\'l4_39\')',175);">Exporting lists and transactions<div class="aOff"></div></div> <div id="l3_15_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_15_3\',\'l4_40\')',175);">Backing up your QuickBooks Online data<div class="aOff"></div></div> </div> <div id="l3_16" class="l3" style="display:none;"> <div id="l3_16_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_16_1\',\'l4_41\')',175);">Entering your customers<div class="aOff"></div></div> <div id="l3_16_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_16_2\',\'l4_42\')',175);">Setting up Products & Services<div class="aOff"></div></div> <div id="l3_16_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_16_3\',\'l4_43\')',175);">Entering Immediate Sales<div class="aOff"></div></div> <div id="l3_16_4" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_16_4\',\'l4_44\')',175);">Sell now, get paid later<div class="aOff"></div></div> </div> <div id="l3_17" class="l3" style="display:none;"> <div id="l3_17_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_17_1\',\'l4_45\')',175);">Entering your vendors<div class="aOff"></div></div> <div id="l3_17_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_17_2\',\'l4_46\')',175);">Entering money I owe<div class="aOff"></div></div> <div id="l3_17_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_17_3\',\'l4_47\')',175);">Recording payments<div class="aOff"></div></div> </div> <div id="l3_18" class="l3" style="display:none;"> <div id="l3_18_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_18_1\',\'l4_48\')',175);">Setting up your bank accounts<div class="aOff"></div></div> <div id="l3_18_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_18_2\',\'l4_49\')',175);">Handling your credit cards<div class="aOff"></div></div> <div id="l3_18_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_18_3\',\'l4_50\')',175);">Reconciling your accounts<div class="aOff"></div></div> </div> <div id="l3_19" class="l3" style="display:none;"> <div id="l3_19_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_19_1\',\'l4_51\')',175);">Changing the Home Page<div class="aOff"></div></div> <div id="l3_19_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_19_2\',\'l4_52\')',175);">User access rights<div class="aOff"></div></div> <div id="l3_19_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_19_3\',\'l4_53\')',175);">Setting preferences for your business<div class="aOff"></div></div> </div> <div id="l3_20" class="l3" style="display:none;"> <div id="l3_20_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_20_1\',\'l4_54\')',175);">Checking balances in accounts<div class="aOff"></div></div> <div id="l3_20_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_20_2\',\'l4_55\')',175);">Reporting on the performance of your business<div class="aOff"></div></div> <div id="l3_20_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_20_3\',\'l4_56\')',175);">Reviewing your setup<div class="aOff"></div></div> </div> <div id="l3_21" class="l3" style="display:none;"> <div id="l3_21_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_21_1\',\'l4_57\')',175);">Seeing what is owed to your business<div class="aOff"></div></div> <div id="l3_21_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_21_2\',\'l4_58\')',175);">Reviewing customer payments<div class="aOff"></div></div> <div id="l3_21_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_21_3\',\'l4_59\')',175);">Reviewing sales transactions<div class="aOff"></div></div> <div id="l3_21_4" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_21_4\',\'l4_60\')',175);">Viewing customer contact information<div class="aOff"></div></div> </div> <div id="l3_22" class="l3" style="display:none;"> <div id="l3_22_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_22_1\',\'l4_61\')',175);">Money you owe to vendors<div class="aOff"></div></div> <div id="l3_22_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_22_2\',\'l4_62\')',175);">Payments made to your vendors<div class="aOff"></div></div> <div id="l3_22_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_22_3\',\'l4_63\')',175);">Viewing vendor contact information<div class="aOff"></div></div> </div> <div id="l3_23" class="l3" style="display:none;"> <div id="l3_23_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_23_1\',\'l4_64\')',175);">Reporting on accounts<div class="aOff"></div></div> <div id="l3_23_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_23_2\',\'l4_65\')',175);">Special reports for accountants<div class="aOff"></div></div> <div id="l3_23_3" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_23_3\',\'l4_66\')',175);">Reporting on changes made to your business data<div class="aOff"></div></div> </div> <div id="l3_24" class="l3" style="display:none;"> <div id="l3_24_1" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_24_1\',\'l4_67\')',175);">Adjusting preferences for reports<div class="aOff"></div></div> <div id="l3_24_2" class="l3_txt" onmouseout="clearTimeout(myTimer);" onmouseover="myTimer=setTimeout('show_l4(\'l3_24_2\',\'l4_69\')',175);">Creating your own reports<div class="aOff"></div></div> </div> </div> <div id="l4"> <div id="l4_16" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1667');"><div class="kb"></div><div>What browsers can I use to access QuickBooks Online?</div></div> <div class="l4_txt" onclick="openKB('1047');"><div class="kb"></div><div>How do I get to the sign in page?</div></div> <div class="l4_txt" onclick="openKB('help_admin_system_requirements.html');"><div class="kb"></div><div>System requirements</div></div> <div class="l4_txt" onclick="openKB('help_admin_login.html');"><div class="kb"></div><div>How do I sign back in later?</div></div> </div> <div id="l4_17" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2862');"><div class="kb"></div><div>Using QuickBooks Online with an iPhone, Blackberry or Android</div></div> </div> <div id="l4_18" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1052');"><div class="kb"></div><div>What different types of users can we have in our company?</div></div> <div class="l4_txt" onclick="openKB('1037');"><div class="kb"></div><div>Adding a new user to my company</div></div> <div class="l4_txt" onclick="openKB('1240');"><div class="kb"></div><div>Error message: user name already exists</div></div> </div> <div id="l4_19" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1453');"><div class="kb"></div><div>I cannot get to the sign in page</div></div> </div> <div id="l4_20" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2573');"><div class="kb"></div><div>When trying to sign in I get the error message: WebPage cannot be found</div></div> <div class="l4_txt" onclick="openKB('2336');"><div class="kb"></div><div>Error message when signing in: session cookies disabled</div></div> <div class="l4_txt" onclick="openKB('2010');"><div class="kb"></div><div>How do I get information about outages and planned maintenance?</div></div> </div> <div id="l4_21" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1665');"><div class="kb"></div><div>Why is my QuickBooks Online account slow?</div></div> <div class="l4_txt" onclick="openKB('3325');"><div class="kb"></div><div>I cannot see the entire page in QuickBooks Online</div></div> <div class="l4_txt" onclick="openKB('3006');"><div class="kb"></div><div>Invoices are missing from the print screen</div></div> </div> <div id="l4_22" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2523');"><div class="kb"></div><div>Adding accounts</div></div> <div class="l4_txt" onclick="openKB('1078');"><div class="kb"></div><div>Deleting accounts</div></div> <div class="l4_txt" onclick="openKB('1117');"><div class="kb"></div><div>Using account numbers</div></div> <div class="l4_txt" onclick="openKB('1365');"><div class="kb"></div><div>Printing your chart of accounts</div></div> </div> <div id="l4_23" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_customer_center.html');"><div class="kb"></div><div>Adding customers in the Customer Center</div></div> <div class="l4_txt" onclick="openKB('1122');"><div class="kb"></div><div>Deleting customers</div></div> <div class="l4_txt" onclick="openKB('1069');"><div class="kb"></div><div>Can I restore a deleted customer?</div></div> </div> <div id="l4_24" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1108');"><div class="kb"></div><div>Turning on product & services</div></div> </div> <div id="l4_25" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1987');"><div class="kb"></div><div>Setting up a sales rate tax to calculate on an invoice</div></div> <div class="l4_txt" onclick="openKB('1385');"><div class="kb"></div><div>Setting up multiple sales tax rates</div></div> <div class="l4_txt" onclick="openKB('1084');"><div class="kb"></div><div>Report for sales tax owed</div></div> </div> <div id="l4_26" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1119');"><div class="kb"></div><div>How do I enter an opening balance for my checking account?</div></div> <div class="l4_txt" onclick="openKB('1093');"><div class="kb"></div><div>What if I forgot to enter an opening balance?</div></div> <div class="l4_txt" onclick="openKB('1241');"><div class="kb"></div><div>I need to change the amount of an opening balance</div></div> <div class="l4_txt" onclick="openKB('help_company_accounts_opening_balances_new_liability.html');"><div class="kb"></div><div>How do I enter a beginning balance on a loan?</div></div> <div class="l4_txt" onclick="openKB('help_customer_information_opening_balance.html');"><div class="kb"></div><div>What if a customer I am entering already has an amount they owe me?</div></div> </div> <div id="l4_27" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1184');"><div class="kb"></div><div>How do I enter historical information?</div></div> </div> <div id="l4_30" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2116');"><div class="kb"></div><div>Converting Data from QuickBooks Pro/Premier to QuickBooks Online</div></div> <div class="l4_txt" onclick="openKB('1777');"><div class="kb"></div><div>Steps to convert Quicken to QuickBooks Online</div></div> <div class="l4_txt" onclick="openKB('3205');"><div class="kb"></div><div>How do I convert from QuickBooks for Mac to QuickBooks Online?</div></div> <div class="l4_txt" onclick="openKB('2352');"><div class="kb"></div><div>Troubleshooting issues with Converted Data</div></div> <div class="l4_txt" onclick="openKB('2351');"><div class="kb"></div><div>Received an error while converting data from QuickBooks Pro/Premier</div></div> </div> <div id="l4_31" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('3266');"><div class="kb"></div><div>How do I import and export contacts?</div></div> <div class="l4_txt" onclick="openKB('3329');"><div class="kb"></div><div>Importing customer contacts from Outlook or Excel</div></div> <div class="l4_txt" onclick="openKB('3330');"><div class="kb"></div><div>Why didn't all my customer information import?</div></div> </div> <div id="l4_32" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2116');"><div class="kb"></div><div>Converting Data from QuickBooks Pro/Premier to QuickBooks Online</div></div> <div class="l4_txt" onclick="openKB('1062');"><div class="kb"></div><div>Can I import and/or export data from other applications?</div></div> </div> <div id="l4_33" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1728');"><div class="kb"></div><div>Connecting QuickBooks Online with a bank or credit card account</div></div> <div class="l4_txt" onclick="openKB('1891');"><div class="kb"></div><div>How do I use the Online Banking feature?</div></div> </div> <div id="l4_34" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1722');"><div class="kb"></div><div>I cannot connect to my bank</div></div> </div> <div id="l4_35" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1824');"><div class="kb"></div><div>Online Banking Error: 185 </div></div> <div class="l4_txt" onclick="openKB('1816');"><div class="kb"></div><div>Online Banking Error: 103 & 310 or update login</div></div> <div class="l4_txt" onclick="openKB('1765');"><div class="kb"></div><div>Online Banking Error: 9996, 9997, and 9998</div></div> <div class="l4_txt" onclick="openKB('1735');"><div class="kb"></div><div>How do I manually update my Online Banking accounts?</div></div> <div class="l4_txt" onclick="openKB('2627');"><div class="kb"></div><div>How do I use Web-Connect?</div></div> </div> <div id="l4_36" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1733');"><div class="kb"></div><div>Why are my automatic transactions entered as Uncategorized?</div></div> <div class="l4_txt" onclick="openKB('3035');"><div class="kb"></div><div>How can I match multiple payments to a single deposit?</div></div> <div class="l4_txt" onclick="openKB('2817');"><div class="kb"></div><div>How do I tie customer invoice payments I have downloaded to my invoices?</div></div> <div class="l4_txt" onclick="openKB('1891');"><div class="kb"></div><div>How do I use the Online Banking feature?</div></div> </div> <div id="l4_37" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1727');"><div class="kb"></div><div>Can I undo all matched or added transactions from a certain day?</div></div> <div class="l4_txt" onclick="openKB('1990');"><div class="kb"></div><div>Why is my Bank balance different from QuickBooks Online?</div></div> </div> <div id="l4_38" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1077');"><div class="kb"></div><div>Can I export back to QuickBooks Pro/Premier?</div></div> <div class="l4_txt" onclick="openKB('1447');"><div class="kb"></div><div>What are the limitations of export?</div></div> </div> <div id="l4_39" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2337');"><div class="kb"></div><div>Why am I unable to export to Excel?</div></div> <div class="l4_txt" onclick="openKB('1077');"><div class="kb"></div><div>Can I export back to QuickBooks Pro/Premier?</div></div> <div class="l4_txt" onclick="openKB('1447');"><div class="kb"></div><div>What are the limitations of export?</div></div> </div> <div id="l4_40" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1590');"><div class="kb"></div><div>Information on QuickBooks Online data security and backup options.</div></div> <div class="l4_txt" onclick="openKB('1061');"><div class="kb"></div><div>How do your backups work?</div></div> <div class="l4_txt" onclick="openKB('1774');"><div class="kb"></div><div>Can I store a copy of my data on my hard drive?</div></div> <div class="l4_txt" onclick="openKB('1294');"><div class="kb"></div><div>How do I know my business information is safe in QuickBooks Online?</div></div> <div class="l4_txt" onclick="openKB('1226');"><div class="kb"></div><div>Can I use QuickBooks Online offline?</div></div> </div> <div id="l4_41" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2744');"><div class="kb"></div><div>Customer Terminology</div></div> <div class="l4_txt" onclick="openKB('help_customer_list_enter.html');"><div class="kb"></div><div>Entering a new customer</div></div> <div class="l4_txt" onclick="openKB('3217');"><div class="kb"></div><div>How do I add custom information to customer records?</div></div> </div> <div id="l4_42" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1108');"><div class="kb"></div><div>Set preferences for and adding Products and Services</div></div> <div class="l4_txt" onclick="openKB('3067');"><div class="kb"></div><div>Inventory tracking and cost Accounting</div></div> <div class="l4_txt" onclick="openKB('1212');"><div class="kb"></div><div>Merging Products and Services</div></div> </div> <div id="l4_43" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1174');"><div class="kb"></div><div>Should I use an Invoice or a Sales Receipt?</div></div> <div class="l4_txt" onclick="openKB('help_customer_sales_receipt_new.html');"><div class="kb"></div><div>Giving a customer a sales receipt</div></div> <div class="l4_txt" onclick="openKB('1074');"><div class="kb"></div><div>How do I record a retainer or deposit?</div></div> <div class="l4_txt" onclick="openKB('help_customer_sales_receipt_daily.html');"><div class="kb"></div><div>Creating a daily summary sales receipt</div></div> <div class="l4_txt" onclick="openKB('1270');"><div class="kb"></div><div>Editing a payment or sales receipt that is already deposited</div></div> </div> <div id="l4_44" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1174');"><div class="kb"></div><div>Should I use an Invoice or a Sales Receipt?</div></div> <div class="l4_txt" onclick="openKB('help_customer_invoice_new.html');"><div class="kb"></div><div>Creating an invoice</div></div> <div class="l4_txt" onclick="openKB('help_customer_multiple_invoices_create.html');"><div class="kb"></div><div>Creating many invoices at once</div></div> <div class="l4_txt" onclick="openKB('help_prefs_statements_create.html');"><div class="kb"></div><div>Creating invoices automatically</div></div> <div class="l4_txt" onclick="openKB('1954');"><div class="kb"></div><div>How do I record/receive a customer payment?</div></div> </div> <div id="l4_45" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_vendor_list_enter.html');"><div class="kb"></div><div>Entering a new vendor</div></div> <div class="l4_txt" onclick="openKB('help_vendor_information_change.html');"><div class="kb"></div><div>Changing a vendors information</div></div> <div class="l4_txt" onclick="openKB('1110');"><div class="kb"></div><div>Moving names from one list to another</div></div> </div> <div id="l4_46" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2027');"><div class="kb"></div><div>How do I handle bills I owe my vendors?</div></div> <div class="l4_txt" onclick="openKB('help_prefs_purchases_duplicate_bills.html');"><div class="kb"></div><div>Duplicate bill warning</div></div> </div> <div id="l4_47" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1193');"><div class="kb"></div><div>What is the difference between Pay Bills and Write Checks?</div></div> <div class="l4_txt" onclick="openKB('help_vendor_bill_payment_compare_pay_bills.html');"><div class="kb"></div><div>What is the difference between Pay Bills and Pay One Vendor?</div></div> <div class="l4_txt" onclick="openKB('1771');"><div class="kb"></div><div>How do I pay a bill using a credit or debit card?</div></div> <div class="l4_txt" onclick="openKB('2470');"><div class="kb"></div><div>Why do vendor bills paid through Write Checks not show as paid?</div></div> <div class="l4_txt" onclick="openKB('1149');"><div class="kb"></div><div>How can I pay a vendor bill with a customer invoice?</div></div> </div> <div id="l4_48" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1119');"><div class="kb"></div><div>How do I enter an opening balance for my bank account?</div></div> <div class="l4_txt" onclick="openKB('1158');"><div class="kb"></div><div>What is Petty Cash? How do I set it up?</div></div> <div class="l4_txt" onclick="openKB('1299');"><div class="kb"></div><div>Can I set up a default bank account?</div></div> </div> <div id="l4_49" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1205');"><div class="kb"></div><div>How do I set up and track a line of credit?</div></div> <div class="l4_txt" onclick="openKB('2282');"><div class="kb"></div><div>How do I record a payment to my credit card?</div></div> <div class="l4_txt" onclick="openKB('1366');"><div class="kb"></div><div>Cash Basis - Credit Card accounts</div></div> </div> <div id="l4_50" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2905');"><div class="kb"></div><div>What is reconciliation?</div></div> <div class="l4_txt" onclick="openKB('help_banking_reconcile.html');"><div class="kb"></div><div>Reconciling a bank, credit card, or petty cash account</div></div> <div class="l4_txt" onclick="openKB('2910');"><div class="kb"></div><div>Why is my 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onclick="openKB('help_company_user_change_permissions.html');"><div class="kb"></div><div>Changing user access rights</div></div> </div> <div id="l4_53" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_welcome_concept_prefs.html');"><div class="kb"></div><div>Setting preferences as you go</div></div> <div class="l4_txt" onclick="openKB('3250');"><div class="kb"></div><div>How do I change my company settings and preferences?</div></div> <div class="l4_txt" onclick="openKB('1088');"><div class="kb"></div><div>How do I update my company contact information?</div></div> <div class="l4_txt" onclick="openKB('help_customer_invoice_customize.html');"><div class="kb"></div><div>Customizing the way sales forms look when printed or emailed</div></div> <div class="l4_txt" onclick="openKB('help_customer_invoice_unbilled_prefs.html');"><div class="kb"></div><div>Setting preferences to bill later for all types of activity</div></div> </div> <div id="l4_54" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_company_accounts_balance_sheet.html');"><div class="kb"></div><div>Balance sheet</div></div> <div class="l4_txt" onclick="openKB('1242');"><div class="kb"></div><div>Can I run a Balance Sheet by Class or Location?</div></div> <div class="l4_txt" onclick="openKB('1387');"><div class="kb"></div><div>Balance Sheet/Trial Balance and A/R Aging reports don't agree</div></div> <div class="l4_txt" onclick="openKB('1128');"><div class="kb"></div><div>Why does my cash basis balance sheet have an AR or AP balance?</div></div> <div class="l4_txt" onclick="openKB('1344');"><div class="kb"></div><div>Balance Sheet AP balance differs from Vendor Balance Detail</div></div> </div> <div id="l4_55" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_report_type_profit_and_loss.html');"><div class="kb"></div><div>Profit and Loss report</div></div> <div class="l4_txt" onclick="openKB('2330');"><div 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onclick="openKB('2588');"><div class="kb"></div><div>Recurring transactions not appearing in Print Sales Forms</div></div> <div class="l4_txt" onclick="openKB('2017');"><div class="kb"></div><div>How to find duplicate Invoice or Sales Receipt numbers?</div></div> </div> <div id="l4_60" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_customer_list_print.html');"><div class="kb"></div><div>Printing a customer contact list</div></div> </div> <div id="l4_61" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_report_type_vendor.html');"><div class="kb"></div><div>Creating a vendor transaction report</div></div> <div class="l4_txt" onclick="openKB('1344');"><div class="kb"></div><div>Balance Sheet AP balance differs from Vendor Balance Detail</div></div> </div> <div id="l4_62" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('1183');"><div class="kb"></div><div>How do I run a report with vendor totals?</div></div> <div 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onclick="openKB('2689');"><div class="kb"></div><div>Statement of Cash Flows</div></div> <div class="l4_txt" onclick="openKB('1334');"><div class="kb"></div><div>What report shows the income tax owed for a certain period?</div></div> <div class="l4_txt" onclick="openKB('1084');"><div class="kb"></div><div>Which report gives the sales tax owed for a certain period?</div></div> </div> <div id="l4_66" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('2639');"><div class="kb"></div><div>How do I see a history of changes to transactions?</div></div> <div class="l4_txt" onclick="openKB('3167');"><div class="kb"></div><div>Discrepancy Report</div></div> </div> <div id="l4_67" class="l4" style="display:none;"> <div class="l4_txt" onclick="openKB('help_report_customize_columns.html');"><div class="kb"></div><div>Changing which columns are in a report</div></div> <div class="l4_txt" onclick="openKB('help_prefs_reports_textwrap.html');"><div class="kb"></div><div>Turning on 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