The Worst Airlines for Customer Satisfaction, Ranked

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</nav> <div class="banner hidden md:block print:md:hidden my-8"> <div class="lg:min-h-[256px] flex justify-center items-center text-center bg-neutral-100 dark:bg-neutral-800"><div id="optidigital-adslot-Billboard_1" style="display:none" class="Billboard_1"></div></div> </div> <div class="mx-4"> <section class="container relative mx-auto max-w-screen-xl mt-3"> <main id="main" class="main flex-auto"> <nav aria-label="Breadcrumb" class="section-title hidden sm:block mb-6"> <a href="https://gizmodo.com/tech"> <span>Tech News</span> </a> </nav> <article class="post-1851032385 post type-post status-publish format-standard has-post-thumbnail hentry category-tech tag-delta-airlines tag-jetblue tag-southwest-airlines tag-us-airways"> <header class="mt-4 mb-[18px]"> <h1 class="entry-title text-2xl md:text-[52px] leading-none md:leading-[64px] font-bold max-w-[1180px]"> The Worst Airlines for Customer Satisfaction, Ranked </h1> <div class="post-excerpt mt-[6px] text-lg md:text-[21px] md:leading-[25px] text-neutral-600 dark:text-neutral-300"> Packing for a flight? See where your airline falls in this hall of shame. </div> </header> <div class="flex mb-6"> <div class="flex-1 w-full lg:pr-[18px]"> <div class="max-w-[800px]"> <div class="byline author vcard flex flex-col lg:flex-row gap-3 mb-4"> <div class="flex-none hidden print:hidden"> <img alt='Thomas Germain' src='https://secure.gravatar.com/avatar/be16b7195e296d688d528bb7d13d4f9b?s=46&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/be16b7195e296d688d528bb7d13d4f9b?s=92&d=mm&r=g 2x' class='avatar avatar-46 photo mx-auto rounded-full border-2 dark:border-neutral-700 overflow-hidden' height='46' width='46' loading='lazy' decoding='async'/> </div> <div class="flex-1 w-full self-center text-neutral-500 dark:text-neutral-400 text-base"> <span class="block lg:inline-block text-lg font-bold mr-3"> By <a href="https://gizmodo.com/author/thomasgermain" rel="author" class="fn text-black dark:text-white font-bold"> Thomas Germain </a> </span> <time class="updated text-black dark:text-white" datetime="2023-11-21T16:00:00+00:00" title="Published November 21, 2023 at 11:00 am"> Published November 21, 2023 </time> <span class="mx-1">|</span> <a href="https://gizmodo.com/worst-airlines-for-customer-satisfaction-ranked-spirit-1851032385#comments" class="inline-block text-neutral-500"> Comments (<span data-spotim-module="messages-count" data-post-id="1851032385" real-time="true" class="inline" style="animation: none!important">0</span>) </a> <span class="lg:hidden"> <span class="mx-1">|</span> <i class="fas fa-share-square cursor-pointer"></i> </span> </div> <div class="share-buttons flex-none hidden print:hidden lg:flex gap-2 h-9 text-lg"> <div data-href="https://x.com/intent/tweet/?text=The%20Worst%20Airlines%20for%20Customer%20Satisfaction%2C%20Ranked&url=https%3A%2F%2Fgizmodo.com%2Fworst-airlines-for-customer-satisfaction-ranked-spirit-1851032385%3Futm_source%3Dtwitter%26utm_medium%3Dsocial%26utm_campaign%3Dshare&via=" title="Share on X (Twitter)" class="inline-flex 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srcset="https://gizmodo.com/app/uploads/2023/11/c9764e614c2ae9e7024737bbadebf8b3.jpg 998w, https://gizmodo.com/app/uploads/2023/11/c9764e614c2ae9e7024737bbadebf8b3-300x169.jpg 300w, https://gizmodo.com/app/uploads/2023/11/c9764e614c2ae9e7024737bbadebf8b3-768x433.jpg 768w, https://gizmodo.com/app/uploads/2023/11/c9764e614c2ae9e7024737bbadebf8b3-512x288.jpg 512w, https://gizmodo.com/app/uploads/2023/11/c9764e614c2ae9e7024737bbadebf8b3-680x384.jpg 680w, https://gizmodo.com/app/uploads/2023/11/c9764e614c2ae9e7024737bbadebf8b3-896x505.jpg 896w" sizes="(max-width: 639px) 100vw, (max-width: 1023px) calc(100vw - 2rem), (max-width: 1279px) calc(100vw - 26rem), 680px"> <figcaption id="featured-caption" class="wp-caption-text"> Photo: Gorodenkoff / Shutterstock.com (Shutterstock) </figcaption> </figure> <a class="absolute block right-0 top-[15%] sm:top-1/3 opacity-80 hover:opacity-100 bg-black text-white uppercase px-4 py-3 sm:px-8 sm:py-6" href="https://gizmodo.com/worst-airlines-for-customer-satisfaction-ranked-spirit-1851032385/2#content"> Start Slideshow <i class="fas fa-arrow-right ml-3 sm:ml-6"></i> </a> </div> <div class="mt-5 mx-auto"> <div class="entry-content prose dark:prose-invert lg:prose-lg lg:leading-[29px] font-serif max-w-none"> <p>You’re not imagining things: air travel has gotten a lot worse. No checked bags, less and less legroom, charging for wifi when it costs the airline the same amount whether or not you use it — it’s all part of a strategy that experts call “<a href="https://www.newyorker.com/business/currency/airlines-want-you-to-suffer" target="_blank" rel="noopener">calculated misery</a>,” where companies make your experience more unpleasant on purpose to encourage paid upgrades.</p><div class="not-prose my-8 -mx-4 xs:max-w-xs xs:mx-auto"> <div class="whitespace-nowrap"> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script id="54612ab9a0fa4d14bdc41e22140d69fb">(new Image()).src = 'https://capi.connatix.com/tr/si?token=92b7b46b-43ed-4e0e-b21b-2c999302d9d7&cid=872d12ce-453b-4870-845f-955919887e1b'; cnx.cmd.push(function() { cnx({ playerId: "92b7b46b-43ed-4e0e-b21b-2c999302d9d7" }).render("54612ab9a0fa4d14bdc41e22140d69fb"); });</script> </div></div> <p>But even in a generally despised industry, any frequent flier will tell you that some airlines are better than others. We’ve lined up the worst airlines based on the annual Customer Satisfaction Index from Statista, a market research firm that’s been running a survey on airlines since 1995.</p> <p>Here’s the airline hall of shame, ranked from best to worst.</p> </div> <div class="my-8 mx-auto max-w-[646px] text-xs leading-none print:hidden"> <p class="post-tags"> <a href="https://gizmodo.com/tag/delta-airlines" rel="tag">Delta Airlines</a><a href="https://gizmodo.com/tag/jetblue" rel="tag">JetBlue</a><a href="https://gizmodo.com/tag/southwest-airlines" rel="tag">Southwest Airlines</a><a href="https://gizmodo.com/tag/us-airways" rel="tag">US Airways</a> </p> </div> </div> <div class="post-bottom"> <div data-openweb-ad data-row="1" data-column="1"></div> <a class="anchor" name="comments"></a> <div data-tmp-spotim-module="conversation"></div> <div class="mt-10"> <div class="pt-4 border-t-[3px] border-main"> <h2 class="text-2xl font-bold">Daily Newsletter</h2> </div> <div class="mt-4 lg:mt-6"> 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Southwest Airlines suffered a brief disruption in operations earlier this morning after a computer firewall issue forced the company to delay many of its flights. 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