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Shipping, handling and returns | SPT Labtech store
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</div> </nav> </header> <main> <div id="wrap" class="oe_structure"> <section class="pt24 pb24 o_colored_level o_cc o_cc4" data-name="Title" style=""> <div class="container"> <div class="row s_nb_column_fixed"> <div class="col-lg-12 s_title pb0 pt0" style="text-align: center;" data-snippet="s_title" data-name="Title"> <h1 class="s_title_default" style="text-align: left; "> <font color="#ffffff"> <span style="font-size: 24px;">Shipping, handling and returns</span> </font> </h1> </div> </div> </div> </section> <section class="pt32 pb32 o_colored_level" data-name="Title" style="background-image: none;"> <div class="container"> <div class="row s_nb_column_fixed"> <div class="col-lg-12 s_title pt16 pb16 o_colored_level" style="text-align: center;" data-snippet="s_title" data-name="Title"> <h1 class="s_title_default" style="text-align: left; "> <font style="color: rgb(0, 0, 0); font-size: 24px;"> <span style="font-weight: normal;">We currently offer shipping and handling in the following regions</span> </font> </h1> </div> </div> </div> </section> <section class="s_three_columns bg-200 pt32 pb32 o_colored_level" data-name="Columns" style="background-image: none;" data-snippet="s_three_columns"> <div class="container"> <div class="row d-flex align-items-stretch"> <div class="s_col_no_bgcolor pt16 pb0 col-lg-4"> <div class="card bg-white"> <img class="card-img-top" src="/web/image/524/flag-of-the-united-states.png" alt="Odoo - Sample 1 for three columns" data-bs-original-title="" title="" aria-describedby="tooltip938185" loading="lazy" style=""/> <div class="card-body"> <h3 class="card-title"> <font style="font-size: 18px;">United States</font> </h3> <p class="card-text"><b> $50</b> / order for standard shipping/handling<br/><b>$80 </b>/ order on 2-day fast-track shipping/handling</p> </div> </div> </div> <div class="s_col_no_bgcolor pt16 pb0 col-lg-4"> <div class="card bg-white"> <img class="card-img-top" src="/web/image/525/eu-flag.png" alt="Odoo - Sample 2 for three columns" data-bs-original-title="" title="" aria-describedby="tooltip69577" loading="lazy" style=""/> <div class="card-body"> <h3 class="card-title"> <font style="font-size: 18px;">Europe</font> </h3> <p class="card-text"> <span style="background-color: rgb(255, 255, 255);" class="text-gamma"><b>Brexit transition - please order direct<br/></b>During the Brexit transition, we are not in a position to process online orders via the eStore for customers based in the EU. Please contact our <a href="mailto:consumables@sptlabtech.com">Consumables team</a> to place an order direct.</span> <b> <br/> </b> </p> <p class="card-text"><b>€50</b> / order for standard shipping/handling<br/> <font style="font-size: 11px;"><b>Note: Czech Republic and Poland currently not supported </b></font></p> </div> </div> </div> <div class="s_col_no_bgcolor pt16 pb0 col-lg-4"> <div class="card bg-white"> <img class="card-img-top" src="/web/image/526/flag-of-united-kingdom.png" alt="Odoo - Sample 3 for three columns" data-bs-original-title="" title="" aria-describedby="tooltip328809" loading="lazy" style=""/> <div class="card-body"> <h3 class="card-title"> <font style="font-size: 18px;">United Kingdom</font> </h3> <p class="card-text"><b>£25.95 </b>/ order for standard shipping/handling <br/></p> </div> </div> </div> </div> </div> </section> <section class="bg-200 pb8 pt0 s_text_block" data-name="Text block" style="" data-snippet="s_text_block"> <div class="container"> <div class="row"> <div class="col-lg-12 pb16 pt16 s_title" data-snippet="s_title" data-name="Title"> <div class="alert-100 clearfix s_alert s_alert_md w-100" data-name="Alert" style="" data-snippet="s_alert"> <i class="fa fa-2x fa-info-circle s_alert_icon" data-bs-original-title="" title="" aria-describedby="tooltip812787" style="background-color: rgb(239, 239, 239);"></i> <div class="s_alert_content"> <h5> <b>Not in one of the above regions?</b> </h5> <p>Our established network of distributors are available to take orders in Australia, New Zealand, China, Czech Republic, India, Israel, Japan, Korea, Poland, Qatar, Russia, Singapore and Taiwan.</p> <div class="s_btn pt16 pb16 text-start" data-name="Button" data-snippet="s_btn"> <a href="https://www.sptlabtech.com/contact/distributors/" class="btn btn-primary" data-bs-original-title="" title="" aria-describedby="tooltip310547" style="">Find a distributor</a> </div> </div> </div> </div> </div> </div> </section> <section class="s_text_block pt32 pb32" data-name="Text block" style="" data-snippet="s_text_block"> <div class="container"> <div class="row"> <div class="col-lg-12 pt32 pb32"> <h2>Shipping, handling and returns terms</h2> <h5>Support</h5> <p>SPT Labtech quality engineering is backed by high quality service, support and advice to ensure that customers receive reliable and effective support solutions. For complete peace of mind, our in-house support engineers can provide various levels of service and support to suit a customer's needs. This includes telephone support, secure dial-up access to instrumentation to assist with fault diagnosis, or site visits as required.</p> <h5>Delivery</h5> <p>The Supplier will deliver the goods to the site nominated by the buyer as specified in the shipping details section of this website. The goods will be deemed delivered when they have arrived at the site.</p> <h5>Returns</h5> <p>Items damaged in transit found to be defective can be returned within 30 days of receipt of the goods, and return postage is free of charge. Unwanted or incorrectly ordered items can be returned at the Buyer’s expense within 30 days of receipt of the goods. Original shipping charges are non-refundable and returned items must be in their original packaging.</p> <p>All returned items will be subject to inspection prior to receipt of credit. Items received in original condition will be approved for credit. Credit will not be issued where an item is returned damaged as a result of misuse, accident, modification or having not been installed in accordance with instruction provided by SPT Labtech Ltd.</p> <p>A one time retest/restocking fee (10% of the value of the order up to £150 or equivalent in EUR/USD) will apply if the item has been fitted, modified or used prior to return.</p> <p>If you would like to return an item, please <a href="/contact-support">contact us</a> directly.</p> </div> </div> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc "> <div id="footer" class="oe_structure oe_structure_solo" style=""> <section class="s_text_block pb0 pt32" data-name="Text block" style="background-image: none;" data-snippet="s_text_block"> <div class="container"> <div class="row" data-bs-original-title="" title="" aria-describedby="tooltip792100"> <div class="pt32 pb32 col-lg-3 o_colored_level" data-bs-original-title="" title="" aria-describedby="tooltip861151"> <h5> <span style="font-size: 18px;">Quick links</span> </h5> <ul class="list-unstyled"> <li> <br/> </li> <li> <b> <a href="/purchase-terms-conditions"> <font class="text-o-color-1">Purchase terms and conditions</font> </a> </b> </li> <li> <b> <a href="/shipping-handling-and-returns" data-bs-original-title="" title="" aria-describedby="tooltip721965"> <font class="text-o-color-1">Shipping, handling & returns</font> </a> </b> </li> <li> <b> <a href="/terms-of-use" data-bs-original-title="" title=""> <font class="text-o-color-1">Website terms of use</font> </a> </b> </li> <li data-bs-original-title="" title="" aria-describedby="tooltip392968"> <b> <a href="https://www.sptlabtech.com/privacy" data-bs-original-title="" title=""><font class="text-o-color-1" data-bs-original-title="" title="" aria-describedby="tooltip419795">Privacy Policy & Cookies</font> </a> </b> </li> <li> <br/> </li> <li> <br/> </li> </ul> </div> <div class="pt32 pb32 col-lg-4 offset-lg-1 o_colored_level"> <h5> <span style="font-size: 18px;">We accept the following payment methods</span> </h5> <p> </p> <div> <img class="img-fluid o_we_custom_image" src="/web/image/937/Payment.png" data-bs-original-title="" title="" aria-describedby="tooltip851238" loading="lazy"/> <br/> <br/> <font style="font-size: 12px;"> <i>Registered accounts are also able to order via invoicing (Purchase Order required)</i> </font> </div> </div> <div class="pt32 pb32 col-lg-3 offset-lg-1 o_colored_level"> <h5 style="text-align: right; "> <span style="font-size: 18px;">Shipping and handling to </span> <br/> <span style="font-size: 18px;">the USA, Europe and UK</span> </h5> <div class="s_btn pt16 pb16 text-end" data-name="Button" style="text-align: right; " data-snippet="s_btn"> <a href="/shipping-handling-and-returns" class="btn btn-primary" data-bs-original-title="" title="" aria-describedby="tooltip817384">Learn more </a> </div> </div> </div> </div> </section> </div> <div class="o_footer_copyright o_colored_level o_cc" data-name="Copyright"> <div class="container py-3"> <div class="row"> <div class="col-sm text-center text-sm-start text-muted"> <span class="o_footer_copyright_name mr-2">© SPT Labtech Ltd</span> </div> <div class="col-sm text-center text-sm-end o_not_editable"> <div class="o_brand_promotion"> Powered by <a target="_blank" class="badge text-bg-light" href="http://www.odoo.com?utm_source=db&utm_medium=website"> <img alt="Odoo" src="/web/static/img/odoo_logo_tiny.png" width="62" height="20" style="width: auto; height: 1em; vertical-align: baseline;" loading="lazy"/> </a> - The #1 <a target="_blank" href="http://www.odoo.com/app/ecommerce?utm_source=db&utm_medium=website">Open Source eCommerce</a> </div> </div> </div> </div> </div> </footer> <div id="website_cookies_bar" class="s_popup o_snippet_invisible o_no_save d-none" data-name="Cookies Bar" data-vcss="001" data-invisible="1"> <div class="modal modal_shown o_cookies_discrete s_popup_bottom s_popup_no_backdrop" data-show-after="500" data-bs-display="afterDelay" data-consents-duration="999" data-bs-focus="false" data-bs-backdrop="false" data-keyboard="false" tabindex="-1" role="dialog" style="display: none;" aria-hidden="true"> <div class="modal-dialog d-flex s_popup_size_full"> <div class="modal-content oe_structure"> <section class="o_colored_level o_cc o_cc1" style="background-image: none;"> <div class="container"> <div class="row"> <div class="col-lg-8 pt16 o_colored_level"> <p data-bs-original-title="" title="" aria-describedby="tooltip593801"> <span style="color: rgb(51, 71, 91); font-style: normal; font-weight: 400; background-color: rgb(245, 248, 250); font-size: 11px;">This website stores cookies on your computer. 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