Support | Support | Valencia College

<!DOCTYPE HTML><html lang="en-US"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="keywords" content="valencia support, how to support videos, student, how to video, how tutorials, college, school, educational, student, support, how, college, school, educational"> <meta name="description" content="Valencia Support - We have the how to answers to the most commonly asked questions, conveniently compiled in the tutorials and videos. | Valencia College"> <meta name="author" content="Valencia College"> <title>Support | Support | Valencia College</title>  <link rel="apple-touch-icon" href="/apple-touch-icon.png"> <link rel="icon" type="image/png" href="/favicon-32x32.png"> <link rel="icon" type="image/png" href="/favicon-16x16.png"> <link rel="manifest" href="/site.webmanifest"> <link rel="mask-icon" href="/safari-pinned-tab.svg" color="#BF311A"> <meta name="msapplication-TileColor" content="#da532c"> <meta name="theme-color" content="#ffffff">    <link rel="icon" type="image/png" href="/android-chrome-512x512.png"> <link rel="icon" type="image/png" href="/android-chrome-192x192.png">  <link href="/_resources/css/base.css" rel="stylesheet">   <link href="/_resources/css/tabs.css" rel="stylesheet"> <link rel="stylesheet" href="/_resources/css/oustyles.css" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-P6NX49V');</script>  <script src="https://kit.fontawesome.com/efb6ec62c7.js" crossorigin="anonymous"></script> <style> body { overflow-x: hidden!important; } </style>  <style> .custom-fixed-top { position: static; } /* Apply fixed-top for tablets (iPads) and smaller devices */ @media (max-width: 1024px){ .custom-fixed-top { position: fixed; top: 0; left: 0; right: 0; z-index: 1030; } } </style><script> var page_url="https://valenciacollege.edu/about/support/index.php"; </script></head> <body>   <div xmlns:ouc="http://omniupdate.com/XSL/Variables"> </div><div class='sitewide-alert full-width bg-light'> <div class='container'> <div class='card p-3 bg-light border-0'> <div class='row'> <div class='col-md-10'> <h5>Thanksgiving Break</h5> <small>Last Updated: 11/25/2024 07:00 AM</small> </div> <div class='col-md-2'> </div> </div> <div> <p>In observance of the Thanksgiving holiday, Valencia College will be closed Wednesday, Nov. 27 through Sunday, Dec. 1, 2024. The college will reopen and all services will resume on Monday, Dec. 2.</p><a class='btn btn-dark' href='https://valenciacollege.edu/alerts'>More Info</a></div> </div> </div> </div>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-P6NX49V" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div id="preloader"> <div class="pulse"></div> </div> <a href="javascript:" id="return-to-top" aria-label="Return to top"><i class="text-black fas fa-chevron-up my-2 btn btn-warning mx-4" aria-hidden="true"></i></a> <div class="px-0"> <div class="header-college"><div class="menu-collegewide-wrapper">  <nav id="collegewideNav" class="container navbar navbar-expand-lg navbar-dark menu-collegewide" style="padding-bottom: 5px;" aria-label="collegewideNav"><a id="logo" class="valencia-logo pr-2" href="/"><img src="/_resources/img/logo-vc.png" alt="Valencia College Logo" width="265" height="40" data-retina="true" /></a> <button class="navbar-toggler" type="button" data-toggle="collapse" data-target=".navbar-val" aria-controls="navbar-val" aria-expanded="false" aria-label="Toggle navigation"> <span class="fas fa-bars fa-lg text-white"></span> </button>  <div id="navbar-val" class="navbar-collapse collapse navbar-val"> <ul class="navbar-nav mr-auto"> <li class="nav-item dropdown"><a id="navbarDropdownStudents" class="nav-link dropdown-toggle" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Students</a> <ul class="dropdown-menu" aria-labelledby="navbarDropdownStudents"> <li class="nav-item"><a class="dropdown-item" href="/academics/accelerated-skills-training/index.php">Accelerated Skills Training</a></li> <li class="nav-item"><a class="dropdown-item" href="/academics/continuing-education/index.php">Continuing Education</a></li> <li class="nav-item"><a class="dropdown-item" href="/students/">Current Students</a></li> <li class="nav-item"><a class="dropdown-item" href="/future-students/index.php">Future Students</a></li> <li class="nav-item"><a class="dropdown-item" href="https://international.valenciacollege.edu/index.php">International Students</a></li> <li class="nav-item"><a class="dropdown-item" href="/departments/services/veterans-affairs/index.php">Military and Veterans</a></li> </ul> </li> <li class="nav-item"><a class="nav-link" href="/faculty/">Faculty</a></li> <li class="nav-item"><a class="nav-link" href="/employees/">Employees</a></li> <li class="nav-item"><a class="nav-link" href="https://valencia.org/alumni/index.php">Alumni </a></li> <li class="nav-item"><a class="nav-link" href="https://valencia.org/index.php">Foundation</a></li> <li class="nav-item dropdown"><a id="navbarDropdownAbout" class="nav-link dropdown-toggle" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> About </a> <ul class="dropdown-menu" aria-labelledby="navbarDropdownAbout"> <li class="nav-item"><a class="dropdown-item" href="/about/">About</a></li> <li class="nav-item"><a class="dropdown-item" href="/about/administration/index.php">Administration</a></li> <li class="nav-item"><a class="dropdown-item" href="/about/board-of-trustees/">Board of Trustees</a></li> <li class="nav-item"><a class="dropdown-item" href="/about/community-affairs.php">Community Affairs</a></li> <li class="nav-item"><a class="dropdown-item" href="/employees/human-resources/">Employment</a></li> <li class="nav-item"><a class="dropdown-item" href="/about/equal-opportunity-title-ix/index.php">Equal Opportunity and Title IX</a></li> <li class="nav-item"><a class="dropdown-item" href="https://events.valenciacollege.edu">Events Calendar</a></li> <li class="nav-item"><a class="dropdown-item" href="/about/facts.php">Facts</a></li> <li class="nav-item"><a class="dropdown-item" href="/about/general-counsel/index.php">General Counsel</a></li> <li class="nav-item"><a class="dropdown-item" href="/locations/index.php">Locations</a></li> <li class="nav-item"><a class="dropdown-item" href="/about/administration/president/index.php">Office of the President</a></li> </ul> </li> <li class="nav-item dropdown"><a id="navbarDropdownLogin" class="nav-link dropdown-toggle" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Login</a> <ul class="dropdown-menu" aria-labelledby="navbarDropdownLogin"> <li class="nav-item"><a class="dropdown-item" href="https://atlas.valenciacollege.edu/"><span class="fas fa-user-circle fa-fw icon-padding" aria-hidden="true"> </span>Atlas</a></li> <li class="nav-item"><a class="dropdown-item" href="https://outlook.com/owa/mail.valenciacollege.edu"><span class="fas fa-envelope fa-fw icon-padding" aria-hidden="true"> </span>VC Email (Atlas)</a></li> <li class="nav-item"><a class="dropdown-item" href="https://www.vcalumninetwork.org/"><span class="fas fa-users fa-fw icon-padding" aria-hidden="true"> </span>VC Alumni Network</a></li> <li class="nav-item"><a class="dropdown-item" href="https://myiss.valenciacollege.edu"><span class="fas fa-users fa-fw icon-padding" aria-hidden="true"> </span>myISS</a></li> <li class="nav-item"><a class="dropdown-item" href="https://login.microsoftonline.com/PostToIDP.srf?msg=AuthnReq&realm=mail.valenciacollege.edu&wa=wsignin1.0&wtrealm=urn:federation:MicrosoftOnline&wctx=bk%3D1367916313%26LoginOptions%3D3"><span class="fab fa-windows fa-fw icon-padding" aria-hidden="true"> </span>Office 365</a></li> <li class="nav-item"><a class="dropdown-item" href="https://online.valenciacollege.edu/"><span class="fas fa-graduation-cap fa-fw icon-padding" aria-hidden="true"> </span>Valencia Online (Canvas)</a></li> <li class="nav-item"><a class="dropdown-item" href="https://outlook.office365.com"><span class="far fa-envelope fa-fw icon-padding" aria-hidden="true"> </span>Webmail</a></li> </ul> </li> </ul> <form id="seek" class="main-search valsearchinput py-2 search-form input" action="/search.php" method="get" name="seek"> <div class="valsearchinput"><input id="search-bar" class="valsearchinput input form" name="q" type="text" value="" placeholder="Search" aria-label="Search" /><span class="input-icon"></span></div> </form></div> </nav></div> <div class="menu-site-wrapper sitewide-menu-bg" style="position: relative; z-index: 1;"> <nav id="sectionNav" class="container navbar navbar-expand-lg navbar-inverse py-0 menu-site " style="margin-top: inherit; position: relative;"> <div class="navbar-collapse collapse navbar-val"> <ul class="navbar-nav w-100 "> <li class="nav-item"><a class="nav-link" href="/about/support/index.php">Support</a></li> <li class="nav-item"><a class="nav-link" href="/about/support/enrollment-questions.php">Enrollment Questions</a></li> <li class="nav-item"><a class="nav-link" href="/about/support/#videos">How To Videos</a></li> <li class="nav-item"><a class="nav-link" href="/about/contact-information/">Directory Search</a></li> <li class="nav-item"><a class="nav-link" href="/sitemap.php">Sitemap</a></li> <li class="nav-item"><a class="nav-link" href="/about/contact-information/index.php">Contact Us</a></li> </ul> </div> </nav> </div> </div> </div> <div class="page-header bg-interior"> <div id="intro-txt"> <h1>Support</h1> </div> </div> <div id="route" role="navigation" aria-label="breadcrumb"> <div class="container"> <ul> <li><a href="/">Valencia College</a></li> <li><a href="/about/">About</a></li> <li>Support</li> </ul> </div> </div> <div class="container-fluid"> <div class="container margin-30" role="main"> <h2>Support</h2> <p class="intro-text"></p> <div class="row mb-4"> <div class="col-md-8"> <p xmlns:ouc="http://omniupdate.com/XSL/Variables" class="intro-text">Welcome to the Student Portal Support Page, your go-to resource for navigating our online student portal. Whether you're a new student or a seasoned one, here you'll find step-by-step tutorials on essential tasks like performing class searches and registering for courses. Explore the guides below to optimize your use of the portal and stay on track towards your educational goals.</p> </div> <div class="col-md-4"> <div class="d-md-flex flex-md-column"><a href="#videos" class="btn btn-primary text-left p-3 my-1 w-100 vc-gtm-action-palette-primary-button" style="white-space: normal;">Video Tutorials<span class="fas fa-arrow-right float-right"></span></a><a href="/students/student-services/support.php" class="btn btn-outline-dark text-left p-3 my-1 w-100 vc-gtm-action-palette-secondary-button" style="white-space: normal;">Student Support Services<span class="fas fa-arrow-right float-right"></span></a><a href="/students/student-services/atlas-access-labs.php" class="btn btn-outline-dark text-left p-3 my-1 w-100 vc-gtm-action-palette-secondary-button" style="white-space: normal;">Atlas Access Lab Locations<span class="fas fa-arrow-right float-right"></span></a></div> </div> </div> <div class="full-width bg-grey"> <div class="container pt-3 pb-3"> <td xmlns:ouc="http://omniupdate.com/XSL/Variables"> <div class="row mb-4"> <div class="col-md-8"> <section id="student-registration"> <div class="h3">Student How To Tutorials</div> <div> <ul class=""> <li><a href="/about/support/documents/how-to-access-atlas-email.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Access VC (Atlas) Email</a></li> <li><a href="/about/support/documents/registration-time-ticket-tutorial.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to View Your Registration Time Ticket</a></li> <li><a href="/about/support/documents/student-profile-registration-time-ticket-tutorial.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>Student Profile Registration Time Ticket Tutorial</a></li> <li><a href="/about/support/documents/class-search-students.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Perform a Class Search</a></li> <li><a href="/about/support/documents/how-to-search-for-classes-by-department.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Search for Courses by Department</a></li> <li><a href="/about/support/documents/linked-courses-search.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Search for Linked Classes</a></li> <li><a href="/about/support/documents/how-to-register.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Register</a></li> <li><a href="/about/support/documents/how-to-add-yourself-to-a-waitlist.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Add Yourself to a Waitlist</a></li> <li><a href="/about/support/documents/how-to-withdraw.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Drop/Withdraw</a></li> <li><a href="/about/support/documents/student-detail-schedule-tutorial.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to View Your Student Detail Schedule</a></li> <li><a href="/about/support/documents/how-to-print-your-student-schedule-for-your-student-id-card-and-parking-decal.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Print Your Student Schedule for Your Student ID Card and Parking Decal</a></li> <li><a href="/about/support/documents/how-to-view-your-degree-audit.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to View Your Degree Audit</a></li> <li><a href="/about/support/documents/plan-ahead-tutorial.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>Plan Ahead Tutorial</a></li> <li><a href="/about/support/documents/change-browser-setting-or-clear-browser-history.pdf" target="_blank" rel="noopener"><span class="fas fa-file-pdf"> </span>How to Change Your Browser Setting and Clear Browser History/Cache</a></li> <li><a title="How to Resolve a Mailing Address Hold" href="/about/support/mailing-address-hold.php">How to Resolve a Mailing Address Hold</a></li> </ul> </div> </section> </div> <div class="col-md-4"> <div class="bg-light border-0 card mb-md-0 mb-sm-4 text-center"> <div class="card-body"> <td class="vc-card-contents"> <div class="h5">Call Enrollment Services</div> <div class="h4"><strong>407-582-1507</strong></div>  <div> <b>Standard Hours</b> <p>Monday – Thursday: 8am – 10pm ET<br> Friday: 9am – 10pm ET<br> Saturday and Sunday: 9am – 5pm ET</p> </div>   <div class="d-none"> <b>Spring Break Hours</b> <p>Monday – Friday: 8am – 5pm ET<br> Saturday and Sunday: 9am – 5pm ET</p> </div>   <div class="d-none"> <b>Holiday Hours</b> <p>During the closure, you can call between 9am - 5pm for general assistance any day except Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.</p> </div>   <div class="d-none"> <b>Holiday Hours</b> <p>Wednesday: 8 am - 5 pm ET<br> Thursday: Closed<br> Friday: 8 am – 5 pm ET<br> Saturday: 9 am – 5 pm ET<br> Sunday: 9 am – 5 pm ET </p> </div>  </td> </div> </div> <div class="mt-2 mb-2"> <div class="bg-light border-0 card mb-md-0 mb-sm-4"> <div class="card-body"> <div class="card-title h4" style="letter-spacing: .05rem;">Student Help Desk Information</div> <td class="vc-card-contents"> <p class=""><strong>For technical assistance with your Atlas account,</strong> contact the Student Help Desk at 407-582-5444.</p> </td> </div> </div> </div> </div> </div> </td> </div> </div> <section xmlns:ouc="http://omniupdate.com/XSL/Variables" id="videos" class="mt-4"> <div class="h3">Videos</div> <div> <section id="Multi-FactorAuthentication"> <div class="card col mb-4"> <div class="row"> <div class="bg-light col-md-4 p-3 text-center"> <div class="embed-responsive embed-responsive-16by9"><iframe class="embed-responsive-item" title="How to Use Multi-Factor Authentication" src="https://cdnapisec.kaltura.com/p/2070621/embedPlaykitJs/uiconf_id/52101672?iframeembed=true&entry_id=1_i8mkg1z4" frameborder="0" allow="fullscreen"></iframe></div> </div> <div class="col-md-8"> <div class="row"> <div class="col"> <div class="h4 mt-4">How to Use Multi-Factor Authentication</div> </div> </div> <p class="card-text mt-4"> </p> <div class="mt-5 mb-5"> </div> </div> </div> </div> </section> <hr class="mt-3 mb-3border-0"> <section id="FloridaResidencyOverview"> <div class="card col mb-4"> <div class="row"> <div class="bg-light col-md-4 p-3 text-center"> <div class="embed-responsive embed-responsive-16by9"><iframe class="embed-responsive-item" title="Florida Residency Overview" src="https://cdnapisec.kaltura.com/p/1881491/embedPlaykitJs/uiconf_id/52409292?iframeembed=true&entry_id=1_1k5d84a3" frameborder="0" allow="fullscreen"></iframe></div> </div> <div class="col-md-8"> <div class="row"> <div class="col"> <div class="h4 mt-4">Florida Residency Overview</div> </div> </div> <p class="card-text mt-4"> </p> <div class="mt-5 mb-5"> </div> </div> </div> </div> </section> <hr class="mt-3 mb-3border-0"> <section id="HowtoRegister"> <div class="card col mb-4"> <div class="row"> <div class="bg-light col-md-4 p-3 text-center"> <div class="embed-responsive embed-responsive-16by9"><iframe class="embed-responsive-item" title="Atlas How To Register Hardcoded Subs" src="https://cdnapisec.kaltura.com/p/2070621/embedPlaykitJs/uiconf_id/52101672?iframeembed=true&entry_id=1_a0x0u46m" frameborder="0" allow="fullscreen"></iframe></div> </div> <div class="col-md-8"> <div class="row"> <div class="col"> <div class="h4 mt-4">How to Register</div> </div> </div> <p class="card-text mt-4"> </p> <div class="mt-5 mb-5"> </div> </div> </div> </div> </section> <hr class="mt-3 mb-3border-0"> <section id="TermBalance"> <div class="card col mb-4"> <div class="row"> <div class="bg-light col-md-4 p-3 text-center"> <div class="embed-responsive embed-responsive-16by9"><iframe class="embed-responsive-item" title="Term Balance" src="https://cdnapisec.kaltura.com/p/2070621/embedPlaykitJs/uiconf_id/52101672?iframeembed=true&entry_id=1_vfehdgge" frameborder="0" allow="fullscreen"></iframe></div> </div> <div class="col-md-8"> <div class="row"> <div class="col"> <div class="h4 mt-4">Term Balance</div> </div> </div> <p class="card-text mt-4"> </p> <div class="mt-5 mb-5"> </div> </div> </div> </div> </section> <hr class="mt-3 mb-3border-0"> <section id="OnlinePayment"> <div class="card col mb-4"> <div class="row"> <div class="bg-light col-md-4 p-3 text-center"> <div class="embed-responsive embed-responsive-16by9"><iframe class="embed-responsive-item" title="Online Payment" src="https://cdnapisec.kaltura.com/p/2070621/embedPlaykitJs/uiconf_id/52101672?iframeembed=true&entry_id=1_gwqeg4rq" frameborder="0" allow="fullscreen"></iframe></div> </div> <div class="col-md-8"> <div class="row"> <div class="col"> <div class="h4 mt-4">Online Payment</div> </div> </div> <p class="card-text mt-4"> </p> <div class="mt-5 mb-5"> </div> </div> </div> </div> </section> <hr class="mt-3 mb-3border-0"> <section id="Password-Reset"> <div class="card col mb-4"> <div class="row"> <div class="bg-light col-md-4 p-3 text-center"> <div class="embed-responsive embed-responsive-16by9"><iframe class="embed-responsive-item" title="Online Payment" src="https://cdnapisec.kaltura.com/p/2070621/embedPlaykitJs/uiconf_id/52101672?iframeembed=true&entry_id=1_vunjsq6t" frameborder="0" allow="fullscreen"></iframe></div> </div> <div class="col-md-8"> <div class="row"> <div class="col"> <div class="h4 mt-4">Password-Reset</div> </div> </div> <p class="card-text mt-4"> </p> <div class="mt-5 mb-5"> </div> </div> </div> </div> </section> </div> </section> <p xmlns:ouc="http://omniupdate.com/XSL/Variables"> </p> <p xmlns:ouc="http://omniupdate.com/XSL/Variables"> </p> </div> </div>  <div class="container-fluid prefooter bg-light d-none d-xl-block" role="contentinfo"> <div class="card bg-light border-0"> <div class="card-body"> <div class="container"> <div class="row"> <div class="col-md-3 col-sm-3"> <h6>About Valencia College</h6> <ul class="list-unstyled small"> <li><a href="/about/board-of-trustees/">Board of Trustees</a></li> <li><a href="/about/community-affairs.php">Community Affairs</a></li> <li><a href="/about/equal-opportunity-title-ix/index.php">Equal Opportunity and Title IX</a></li> <li><a href="https://events.valenciacollege.edu/">Events</a></li> <li><a href="/finaid/">Financial Aid</a></li> <li><a href="/about/history.php">History</a></li> <li><a href="https://news.valenciacollege.edu">News</a></li> <li><a href="/about/administration/president/index.php">Office of the President</a></li> <li><a href="/about/sustainability/">Sustainability</a></li> </ul> </div> <div class="col-md-3 col-sm-3"> <h6>Info For</h6> <ul class="list-unstyled small"> <li><a href="https://valencia.org/alumni/index.php">Alumni</a></li> <li><a href="/students/">Current Students</a></li> <li><a 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