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location services on mobile devices</a></li><li class="leftnav-item" role="menuitem"><a data-article="20170001" href="/web/20161115200621/https://support.twitter.com/articles/20170001">Allowing others to find you by email address or phone number</a></li></ul></li><li class="leftnav-item" role="menuitem"><a class="leftnav-back" href="#"><i class="fa fa-chevron-left"></i> Back</a></li></ul></li> <li class="leftnav-item"> <a href="/web/20161115200621/https://support.twitter.com/" class="leftnav-home"><i class="fa fa-chevron-left"></i> Back</a> </li> </ul> </nav> </div> </div> <div class="col-md-9 col-sm-8 col-xs-12"> <article> <header> <h1 class="page-title h2">I can't log in</h1> </header>  <body> <p>Click below to have a reset link emailed to you, or scroll down for troubleshooting instructions.</p> <div><a class="btn btn-m btn-blue" href="https://web.archive.org/web/20161115200621/https://twitter.com/account/begin_password_reset">Reset my password</a></div> <h3> <a name="forgotusername"></a>I cannot remember the username I used.</h3> <ul> <li>Use your <strong>account email address and password </strong>to log in <a href="https://web.archive.org/web/20161115200621/https://twitter.com/">here</a>. <ul> <li>If your password is not working, <a href="https://web.archive.org/web/20161115200621/https://twitter.com/account/begin_password_reset">request a new password</a> by entering your email address in our reset form.</li> <li>If our system cannot find your email address, you may be entering the wrong one. Keep reading.</li> </ul> </li> </ul> <h3> <a name="forgotemail"></a>I cannot remember the email address I used on my account.</h3> <ul> <li>Use your account's <strong>username and password</strong> to log in <a href="https://web.archive.org/web/20161115200621/https://twitter.com/">here</a>. <ul> <li>If that does not work, visit our <a href="https://web.archive.org/web/20161115200621/https://twitter.com/account/begin_password_reset">password request form</a> and enter the username or email addresses or mobile phone number you think you used. Then, check all your email inboxes – we will send password reset instructions to the account's email address.</li> </ul> </li> </ul> <h3> <a name="phoneblock"></a>I cannot remember the phone number I used on my account. </h3> <ul> <li>If you are prompted to enter a mobile phone number when requesting a password reset, and cannot remember what phone number you used,<strong> enter your username or account email address.</strong> </li> </ul> <h3> <a name="hacked"></a>I think my account has been hacked!</h3> <ul> <li> <strong>See our <a title="I've been hacked and I can't login" href="/web/20161115200621/https://support.twitter.com/articles/185703">'hacked' help page</a> for next steps, </strong>including a quick way to contact us for assistance.</li> </ul> <h3> <a name="lostaccesstoemail"></a>I have lost access to the email address I used when I signed up.</h3> <ol> <li>If you have the Twitter app on your iOS or Android device, open it and update your email address in your <strong>Settings</strong>. Instructions can be found <a href="/web/20161115200621/https://support.twitter.com/articles/15356">here</a>.</li> <li>If you don’t have (or aren’t logged in to) the Twitter app, try to <strong>log in to your Twitter account on twitter.com using just your username and password</strong>. As soon as you are logged in, update your email address in your <a href="https://web.archive.org/web/20161115200621/https://twitter.com/settings">account settings</a>.</li> <li>If you have added your mobile number to your account, <strong>you can receive an SMS (text message) password reset code. </strong>Read more about this <a href="/web/20161115200621/https://support.twitter.com/articles/14663#SMSreset">here</a>.</li> <li> <a name="lostaccesstoemail"></a>If you have forgotten your password, lost access to your account email, and you do not have a mobile number associated with your account, <a href="/web/20161115200621/https://support.twitter.com/forms/signin"><strong>contact support</strong></a> and we may be able to help you.</li> </ol> <h3> <a name="resetsbouncing"></a>I requested a new password reset, but it has not arrived in my email inbox.</h3> <ol> <li>Be sure to check your junk or spam filters on your email inbox. Many small domains filter our emails. <strong>Search for any emails from Twitter.</strong> </li> <li>Enter your email address when requesting a password reset. <a name="cannotlogin"></a>This will ensure you know which email we are sending to, and are checking the right inbox. </li> <li>If you are requesting a <a href="https://web.archive.org/web/20161115200621/https://twitter.com/account/begin_password_reset">password reset </a>to the correct email address but it is not arriving, <strong><a href="/web/20161115200621/https://support.twitter.com/forms/signin">file a support ticket here</a>.</strong> </li> </ol> <h3> <a name="cannotlogin"></a>I am receiving the password reset emails but I still cannot log in!</h3> <ol> <li> <strong>Try again</strong> – the links in those emails are time-sensitive. Be sure you have not copied and pasted any extra spaces if you copy the link into your browser's URL bar.</li> <li> <strong>Try logging in from a different browser</strong> (we suggest Firefox, which can be downloaded for free) or another computer.</li> <li> <strong>Make sure your browser accepts cookies.</strong> Before saving your new password, you should also <a href="https://web.archive.org/web/20161115200621/https://www.wikihow.com/Clear-Your-Browser%27s-Cache">try clearing your browser's cache</a>.</li> <li>Still not working? <a href="/web/20161115200621/https://support.twitter.com/forms/signin">File a support ticket here</a>. </li> </ol> <h3> <a name="lockedout"></a>I try to log in and I get a "Locked out!" error message.</h3> <ul> <li> <strong>Those locks will clear on their own</strong> after an hour or so. Do not request more password resets while you wait.</li> </ul> <h3> <a name="newaccount"></a>I just made a new account, but have not been able to log in yet.</h3> <ul> <li> <strong>Make sure your signup was successful. </strong>Check your email inbox for the confirmation we send you when you successfully signed up for an account. <ul> <li>If it looks like you did not create an account, you can sign up again <a href="https://web.archive.org/web/20161115200621/https://twitter.com/signup">here</a>.</li> <li>If you did create a new account but cannot log in, request a new password <a href="https://web.archive.org/web/20161115200621/https://twitter.com/account/begin_password_reset">here</a>. Be sure to check your spam and junk folders for our password email. </li> </ul> </li> </ul> <h3>Still need help? <a href="/web/20161115200621/https://support.twitter.com/forms/signin">Contact Support</a>.</h3> </body>  <div id="feedback_art_sat" class="form-feedback"> <div id="feedback_vote"> <form class="new_feedback" id="new_feedback" action="/web/20161115200621/https://support.twitter.com/articles/15365/feedbacks" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"/><input type="hidden" name="authenticity_token" value="kDZecbZACE8vArpJgs6Jv29LFhiAe4LmjE1gkiN1SV9oEuTGRNliIq1lfX4queOVfwWwfYIuf2EzuMuDiU3P0Q=="/> <h2 class="title"> Was this article helpful? </h2> <input value="art_sat" type="hidden" name="feedback[feedback_type]" id="feedback_feedback_type"/> <input value="Yes" type="hidden" name="feedback[feedback_answer]" id="feedback_feedback_answer"/> <button name="feedback_yes" type="submit" class="btn btn-cta btn-cta-yes" id="feedback_yes"><span 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