Boost your conversational engagement

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</option> <option value="Español (España)" lang="es" data-link=" /es/conversational-engagement"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/conversational-engagement"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/conversational-engagement"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/conversational-engagement"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/conversational-engagement"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn/conversational-engagement"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th/conversational-engagement"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl/conversational-engagement"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk/conversational-engagement"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr/conversational-engagement"> Türkçe </option> </select> </form>  </li> <li class="nav-main-item caps-heading-12 nav-main-item-button hide-in-desktop " > <a title="Free Trial" class="button button--solid " rel="" role="button" target="_self" href="/live-chat-software/signup/"> Free Trial</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="/live-chat-software/request-free-demo/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="/live-chat-software/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" undefined/conversational-engagement"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/conversational-engagement"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/conversational-engagement"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/conversational-engagement"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/conversational-engagement"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/conversational-engagement"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/conversational-engagement"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/conversational-engagement"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/conversational-engagement"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/conversational-engagement"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn/conversational-engagement"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th/conversational-engagement"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl/conversational-engagement"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk/conversational-engagement"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr/conversational-engagement"> Türkçe </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="first-fold l-section-home banner-right-image-home image-wrap-no-padding banner-vertical-alignment pb-lg" style="background-color: #C0E0F9;"> <div class="l-page container l-home banner-right-image"> <div class="row grid-align-bottom banner-vertical-alignment"> <div class="col-md-6 mobile-center-desktop-left-align pb-lg banner-text-content "> <h1>Unlock the Power of Conversational Engagement</h1> <p>Attract the right customers, drive revenue, and scale support with a unified marketing and support solution— <strong>supercharged with AI</strong>.</p> <div class="mt-md"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/crm/marketing/signup/"> Start Your free trial</a> <a title="" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/crm/marketing/demo-request/"> Schedule a Demo</a> </div> </div> <div class="col-md-6 mt-md md-mt-0 image-align-bottom"> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="Power of Conversational Engagement" title="" src="https://website-assets-fw.freshworks.com/attachments/clxa162a201n7neoaeu5nwu9w-hero-img-v3-min.one-half.png" srcset="" fetchpriority="high" /> </div> </div> </div> </div> </section> <section class="l-section "> <div class="l-page container"> <div class="l-section-heading align-center"> <h2 class="align-center">TRUSTED BY 67,000+ BUSINESSES</h2> </div> <div class="customer-logos "> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2mv3e018x90oahh3h6ewr-pearson.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2mv3e018x90oahh3h6ewr-pearson.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2mv3e018x90oahh3h6ewr-pearson.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2mv3e018x90oahh3h6ewr-pearson.one-sixth.png 2x" alt="Pearson logo" /> <img class="original-image fadeIn " alt="Pearson logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pbbc00uftpoa3otwbgpk-bridgestone.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pbbc00uftpoa3otwbgpk-bridgestone.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pbbc00uftpoa3otwbgpk-bridgestone.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pbbc00uftpoa3otwbgpk-bridgestone.one-sixth.png 2x" alt="Bridgestone logo" /> <img class="original-image fadeIn " alt="Bridgestone logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cz90oa9stmekfj-klarna.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cz90oa9stmekfj-klarna.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cz90oa9stmekfj-klarna.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cz90oa9stmekfj-klarna.one-sixth.png 2x" alt="Klarna logo" /> <img class="original-image fadeIn " alt="Klarna logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pz5b00y4tpoaj56h1j1i-deichmann.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pz5b00y4tpoaj56h1j1i-deichmann.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pz5b00y4tpoaj56h1j1i-deichmann.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pz5b00y4tpoaj56h1j1i-deichmann.one-sixth.png 2x" alt="Deichmann logo" /> <img class="original-image fadeIn " alt="Deichmann logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzl901d090oaeciw3hv0-waterstons.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzl901d090oaeciw3hv0-waterstons.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzl901d090oaeciw3hv0-waterstons.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzl901d090oaeciw3hv0-waterstons.one-sixth.png 2x" alt="Waterstons logo" /> <img class="original-image fadeIn " alt="Waterstons logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cx90oau1qc6iqs-m-kopa.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cx90oau1qc6iqs-m-kopa.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cx90oau1qc6iqs-m-kopa.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cx90oau1qc6iqs-m-kopa.one-sixth.png 2x" alt="M-Kopa logo" /> <img class="original-image fadeIn " alt="M-Kopa logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzgn01cu90oal91unodc-fiverr.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzgn01cu90oal91unodc-fiverr.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzgn01cu90oal91unodc-fiverr.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzgn01cu90oal91unodc-fiverr.one-sixth.png 2x" alt="Fiverr logo" /> <img class="original-image fadeIn " alt="Fiverr logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ckt10tlcu0f0o6qfzbdvcb0aa-schoeller-2.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ckt10tlcu0f0o6qfzbdvcb0aa-schoeller-2.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ckt10tlcu0f0o6qfzbdvcb0aa-schoeller-2.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ckt10tlcu0f0o6qfzbdvcb0aa-schoeller-2.one-sixth.png 2x" alt="Schoeller Allibert logo" /> <img class="original-image fadeIn " alt="Schoeller Allibert logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pypx01cr90oasf6az657-blue-nile.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pypx01cr90oasf6az657-blue-nile.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pypx01cr90oasf6az657-blue-nile.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pypx01cr90oasf6az657-blue-nile.one-sixth.png 2x" alt="Blue Nile logo" /> <img class="original-image fadeIn " alt="Blue Nile logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzla01d190oam90cffkq-trainline.svg" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzla01d190oam90cffkq-trainline.svg" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzla01d190oam90cffkq-trainline.svg" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzla01d190oam90cffkq-trainline.svg 2x" alt="Trainline logo" /> <img class="original-image fadeIn " alt="Trainline logo" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cw90oa00x863md-itv-helpdesk.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cw90oa00x863md-itv-helpdesk.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cw90oa00x863md-itv-helpdesk.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzgo01cw90oa00x863md-itv-helpdesk.one-sixth.png 2x" alt="iTV logo" /> <img class="original-image fadeIn " alt="iTV logo" title="" src="" srcset="" /> </div> </div> </div> </div> </section> <section class="l-section gradient-light " data-scroll-target="" id =""> <div class="l-page container align-center"> <h2 class="align-center">Make every customer interaction amazing</h2> <p>Personalize experiences across the customer journey to boost customer loyalty and drive more revenue.</p> </div> </section> <section id="124654920451488" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-122923602111884" class=" feature-screenshot-right__content col-md-6"> <p><span class="mb-md pre-text product-pre-text">PRE-PURCHASE</span></p> <h2 class="feature-heading">Conversational Marketing</h2> <ul class="checkmark-list"> <li><strong>Personalize customer experiences</strong><br /> Get a unified view of your customer context and build unique promotions on your customers’ favorite channels.</li> <li><strong>Boost ad ROI</strong><br /> Use Custom Audiences to expand your audience and retarget visitors. And Lead Generation and click-to-WhatsApp ads to drive more conversions. </li> <li><strong>Send real-time product updates</strong><br /> Alert customers when their favorite products are back in stock or on sale. </li> <li><strong>Turn visitors into shoppers</strong><br /> Transform browsing into buying with our always-on chatbots.</li> </ul> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: '8okh8g588g', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;" role="img" tabindex="0" title=""> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_8okh8g588g videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-122923602111884'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="136774148828795" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-5193955018815" class=" feature-screenshot-left__content col-md-6"> <p><span class="mb-md pre-text product-pre-text">IN-PURCHASE</span></p> <h2 class="feature-heading">Conversational Commerce</h2> <ul class="checkmark-list"> <li><strong>Simplify shopping</strong><br /> Showcase products, answer queries, and enable purchases within WhatsApp. </li> <li><strong>Enhance order values and conversions</strong><br /> Give guided sales assistance via bots and live agents.</li> <li><strong>Revive lost sales</strong><br /> Recover abandoned carts, sessions, and searches with automated promotions across email, SMS, and Whatsapp.</li> <li><strong>Encourage purchases</strong><br /> Help customers buy with confidence with proactive support and instant bot responses to FAQs.</li> </ul> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'm3uzq1biyy', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;" role="img" tabindex="0" title=""> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_m3uzq1biyy videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-5193955018815'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="38089003471332" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-8656591698030" class=" feature-screenshot-right__content col-md-6"> <p><span class="mb-md pre-text product-pre-text">POST-PURCHASE</span></p> <h2 class="feature-heading">Conversational Support</h2> <ul class="checkmark-list"> <li><strong>Enhance customer support</strong><br /> Provide your team a unified view of all your offline and online interactions. </li> <li><strong>Enable agents to work faster</strong><br /> Bot support speeds up service requests, order updates, and answers, empowering agents to focus on more critical requests. </li> <li><strong>Empower customers</strong><br /> Handle refunds, returns, renewals, and appointments, on their preferred channels.</li> <li><strong>Manage your online reputation</strong><br /> Convert social media interactions into private conversations for a positive brand presence.</li> </ul> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'cm18yy8zy8', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;" role="img" tabindex="0" title=""> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_cm18yy8zy8 videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-8656591698030'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class="l-section section-light-bg " data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading align-center hide-in-mobile-and-tablet"> <h2 class="align-center">Powerful Alone, Unstoppable Together</h2> </div> <div class="vertical-tab-wrapper vertical-tab-wrapper-v4 tablist-container"> <ul class="nav-tablist clearfix-md" id="myTabs-141968103847774" role="tablist"> <li role="presentation" class="nav-link active"> <div title="Tab Content" href="#w252311303770163899-141968103847774" id="w252311303770163899-141968103847774-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w252311303770163899-141968103847774" aria-expanded="true">Freshmarketer<span class="tab-desc"id=w252311303770163899141968103847774tab-desc>AI-powered multi-channel marketing automation platform. Gain a 360° view of your customers and create personalized, contextual experiences across their favorite channels. Identify top segments, automate customer journeys and recommendations, and optimize campaign performance with our AI-powered marketing assistant.</span> <i class="icon-arrow-down"></i> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w730344044207725013-141968103847774" id="w730344044207725013-141968103847774-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w730344044207725013-141968103847774" aria-expanded="false">Freshchat<span class="tab-desc"id=w730344044207725013141968103847774tab-desc>All-in-one service with an AI boost. See how amazing customer service can be. Resolve customer issues quickly and easily in one seamless omnichannel solution. Self-service, conversations, tickets.</span> <i class="icon-arrow-down"></i> </div> </li> </ul> <div class="browser-mockup "> <div class="tab-content browser-content" id="myTabContent-141968103847774"> <div class="tab-pane fade in active" role="tabpanel" id="w252311303770163899-141968103847774" aria-labelledby="w252311303770163899-141968103847774-tab"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.one-sixth.png 2x" alt="accordion 1 all in one marketing and support solution 2" /> <img class="original-image fadeIn " alt="accordion 1 all in one marketing and support solution 2" title="" src="" srcset="" /> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w730344044207725013-141968103847774" aria-labelledby="w730344044207725013-141968103847774-tab"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.one-sixth.png 2x" alt="Freshdesk Omni" /> <img class="original-image fadeIn " alt="Freshdesk Omni" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <div class="mobile-tab-wrapper"> <div class="l-page container"> <div class="align-center mb-lg"> <h2 class="align-center">Powerful Alone, Unstoppable Together</h2> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Freshmarketer</h6> <p>AI-powered multi-channel marketing automation platform. Gain a 360° view of your customers and create personalized, contextual experiences across their favorite channels. Identify top segments, automate customer journeys and recommendations, and optimize campaign performance with our AI-powered marketing assistant.</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clp875qkd00qtcxoafqrs8myo-accordion-1-all-in-one-marketing-and-support-solution-2.one-sixth.png 2x" alt="accordion 1 all in one marketing and support solution 2" /> <img class="original-image fadeIn " alt="accordion 1 all in one marketing and support solution 2" title="" src="" srcset="" /> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Freshchat</h6> <p>All-in-one service with an AI boost. See how amazing customer service can be. Resolve customer issues quickly and easily in one seamless omnichannel solution. Self-service, conversations, tickets.</p> <div class="pb-sm"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf4bjti02qp90oaph9ddicc-customer-service-suite.one-sixth.png 2x" alt="Freshdesk Omni" /> <img class="original-image fadeIn " alt="Freshdesk Omni" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { FW.customPopover(); FW.$('.nav-tablist .nav-link .tab-button').click(function(e) { e.stopPropagation(); }); }); </script> </div> </section> <section class="l-section " data-scroll-target="" id =""> <div class="l-page container align-center"> <div class="align-center mb-lg"> <h2 class="align-center">Connect with Apps you love</h2> <p class="sub-text">Explore more than 1200 apps on our Marketplace</p> </div> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clp6j2qwg01a94uoakfbdhleh-integrations-apps.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clp6j2qwg01a94uoakfbdhleh-integrations-apps.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clp6j2qwg01a94uoakfbdhleh-integrations-apps.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clp6j2qwg01a94uoakfbdhleh-integrations-apps.one-sixth.png 2x" alt="integrations apps 1" /> <img class="original-image fadeIn no-max-width " alt="integrations apps 1" title="" src="" srcset="" /> </div> </div> </section> <section class="l-section section-light-bg "> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2 class="align-center">What our customers are saying about us</h2> </div> <div id="12119228377291" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-121192283772911" aria-label="Testimonial 1 of 5"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cl1almzuf019rckfn7dr4mpaq-dunzo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cl1almzuf019rckfn7dr4mpaq-dunzo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cl1almzuf019rckfn7dr4mpaq-dunzo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cl1almzuf019rckfn7dr4mpaq-dunzo.one-sixth.png 2x" alt="Dunzo" /> <img class="original-image fadeIn " alt="Dunzo" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“We needed a platform that was sophisticated to handle high volume and support our load. We also needed structured team performance reports if we were going to improve our customer experience.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Arvind Prashanth</h6> <div class="author-designation">Program Manager, Dunzo</div> <div class="author-company">Dunzo</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <a href="https://www.freshworks.com/live-chat-software/resources/case-study/dunzo/"><span class="forward--link link">Read the full story</span></a> </div> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-121192283772912" aria-label="Testimonial 2 of 5"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cy90oau0331srj-trainline.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cy90oau0331srj-trainline.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cy90oau0331srj-trainline.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzju01cy90oau0331srj-trainline.one-sixth.png 2x" alt="Trainline" /> <img class="original-image fadeIn " alt="Trainline" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Mike Massimi</h6> <div class="author-designation">Global Customer Experience Director,</div> <div class="author-company">Trainline</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <a href="https://www.freshworks.com/freshdesk/resources/case-study/trainline/"><span class="forward--link link">Read the full story</span></a> </div> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-121192283772913" aria-label="Testimonial 3 of 5"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf4qvup02xw90oa8icyv7dz-7-eleven.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf4qvup02xw90oa8icyv7dz-7-eleven.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf4qvup02xw90oa8icyv7dz-7-eleven.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf4qvup02xw90oa8icyv7dz-7-eleven.one-sixth.png 2x" alt="7 Eleven" /> <img class="original-image fadeIn " alt="7 Eleven" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“We see Freshworks as a partner that we can work with for a very long time because we are happy with how we are able to perform. We have mastered the features that Freshdesk offers so we are able to easily customize the automations, SLA timers, canned responses, and more.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Allian Marie Sheila Dela Cruz</h6> <div class="author-designation">Business Process Innovations Consultant,</div> <div class="author-company">7-Eleven</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <a href="https://www.freshworks.com/freshdesk/resources/case-study/7-eleven/"><span class="forward--link link">Read the full story</span></a> </div> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-121192283772914" aria-label="Testimonial 4 of 5"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clwf2pzmj01d290oastbry7jp-travix.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzmj01d290oastbry7jp-travix.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clwf2pzmj01d290oastbry7jp-travix.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clwf2pzmj01d290oastbry7jp-travix.one-sixth.png 2x" alt="Travix logo" /> <img class="original-image fadeIn " alt="Travix logo" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’ approach to service for many years.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Kimberly Strickland</h6> <div class="author-designation">CC Innovations Manager,</div> <div class="author-company">Travix</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <a href="https://www.freshworks.com/live-chat-software/resources/travix/"><span class="forward--link link">Read the full story</span></a> </div> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-121192283772915" aria-label="Testimonial 5 of 5"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ckui7zk8001rfdvg15empzl6u-hamleys.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ckui7zk8001rfdvg15empzl6u-hamleys.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ckui7zk8001rfdvg15empzl6u-hamleys.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ckui7zk8001rfdvg15empzl6u-hamleys.one-sixth.png 2x" alt="Hamleys" /> <img class="original-image fadeIn " alt="Hamleys" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. 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