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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><title>Call Routing API - API Integration</title><meta name="description" content="The Call Routing API enables users to access information about call routing details, including call ID, member number, account ID, phone number, start datetime, caller number, call duration, call result, hangup cause, and channel. A successful request wil"/><meta name="image" content=""/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Call Routing API - API Integration"/><meta name="twitter:description" content="The Call Routing API enables users to access information about call routing details, including call ID, member number, account ID, phone number, start datetime, caller number, call duration, call result, hangup cause, and channel. A successful request wil"/><meta name="twitter:image" content=""/><meta property="og:title" content="Call Routing API - API Integration"/><meta property="og:type" content="product"/><meta property="og:image" content=""/><meta property="og:description" content="The Call Routing API enables users to access information about call routing details, including call ID, member number, account ID, phone number, start datetime, caller number, call duration, call result, hangup cause, and channel. 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text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Introduction: API Reference"><span class="truncate">Introduction: API Reference</span></div></a></div><div title="Authentication"><a href="/authentication" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Authentication"><span class="truncate">Authentication</span></div></a></div><div title="Webhooks Integration"><a href="/webhooks-integration" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Webhooks Integration"><span class="truncate">Webhooks Integration</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="What Is Webhook Event"><a href="/what-is-webhook-event" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="What Is Webhook Event"><span class="truncate">What Is Webhook Event</span></div></a></div><div title="Setup Live Webhook"><a href="/setup-live-webhook" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Setup Live Webhook"><span class="truncate">Setup Live Webhook</span></div></a></div><div title="Test & Validate Webhook"><a href="/test-and-validate-webhook" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Test & Validate Webhook"><span class="truncate">Test & Validate Webhook</span></div></a></div><div title="Sample Payload"><a href="/sample-payload" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Sample Payload"><span class="truncate">Sample Payload</span></div></a></div><div title="Edit Webhook"><a href="/edit-webhook" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Edit Webhook"><span class="truncate">Edit Webhook</span></div></a></div><div title="Delete Webhook"><a href="/delete-webhook" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete Webhook"><span class="truncate">Delete Webhook</span></div></a></div></div></div><div title="Test API via Postman"><a href="/test-api-via-postman" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Test API via Postman"><span class="truncate">Test API via Postman</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Setup Postman"><a href="/setup-postman" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Setup Postman"><span class="truncate">Setup Postman</span></div></a></div><div title="CallerDesk <> Postman"><a href="/callerdesk-lessgreater-postman" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="CallerDesk <> Postman"><span class="truncate">CallerDesk <> Postman</span></div></a></div></div></div><div title="Team Members"><a href="/team-members" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Team Members"><span class="truncate">Team Members</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Add Member"><a href="/add-member" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Add Member"><span class="truncate">Add Member</span></div></a></div><div title="Update Member"><a href="/update-member" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Update Member"><span class="truncate">Update Member</span></div></a></div><div title="Delete Member"><a href="/delete-member" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete Member"><span class="truncate">Delete Member</span></div></a></div><div title="Get Members List"><a href="/get-members-list" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Members List"><span class="truncate">Get Members List</span></div></a></div></div></div><div title="Call Group"><a href="/call-group" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Call Group"><span class="truncate">Call Group</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Create Call Group"><a href="/create-call-group" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Create Call Group"><span class="truncate">Create Call Group</span></div></a></div><div title="Update Call Group"><a href="/update-call-group" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Update Call Group"><span class="truncate">Update Call Group</span></div></a></div><div title="Delete Call Group"><a href="/delete-call-group" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete Call Group"><span class="truncate">Delete Call Group</span></div></a></div><div title="Call Group List"><a href="/call-group-list" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Call Group List"><span class="truncate">Call Group List</span></div></a></div><div title="Get Group details by id"><a href="/get-group-details-by-id" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Group details by id"><span class="truncate">Get Group details by id</span></div></a></div><div title="Get Group Time Schedule"><a href="/get-group-time-schedule" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Group Time Schedule"><span class="truncate">Get Group Time Schedule</span></div></a></div></div></div><div title="Call Logs- Incoming/Outgoing"><a href="/call-logs-incomingoutgoing" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Call Logs- Incoming/Outgoing"><span class="truncate">Call Logs- Incoming/Outgoing</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Call Report API"><a href="/call-report-api" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Call Report API"><span class="truncate">Call Report API</span></div></a></div><div title="Live Call API"><a href="/live-call-api" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Live Call API"><span class="truncate">Live Call API</span></div></a></div><div title="Call Routing API"><a href="/call-routing-api" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-active text-gray-600 dark:text-gray-300 css-gqm99j" role="link" tabindex="0" id="left-nav-link-PUBLISHED--Kq8akd2ADE9ZPWZfqWbd"><div class="flex items-center css-9whsf3" title="Call Routing API"><span class="truncate">Call Routing API</span></div></a></div></div></div><div title="Click-to-Call API's"><a href="/click-to-call-apis" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Click-to-Call API's"><span class="truncate">Click-to-Call API's</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Click2Call API ( Normal )"><a href="/click2call-api-normal" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Click2Call API ( Normal )"><span class="truncate">Click2Call API ( Normal )</span></div></a></div><div title="C2C API ( Via member_id )"><a href="/c2c-api-via-memberid" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="C2C API ( Via member_id )"><span class="truncate">C2C API ( Via member_id )</span></div></a></div><div title="Click2Call API (with CallGroup)"><a href="/click2call-api-with-callgroup" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Click2Call API (with CallGroup)"><span class="truncate">Click2Call API (with CallGroup)</span></div></a></div><div title="Reverse C2C API ( B Party=Member Number)"><a href="/reverse-c2c-api-b-partymember-number" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Reverse C2C API ( B Party=Member Number)"><span class="truncate">Reverse C2C API ( B Party=Member Number)</span></div></a></div><div title="Reverse C2C API ( B Party=Deskphone with CallGroup)"><a href="/reverse-c2c-api-b-partydeskphone-with-callgroup" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Reverse C2C API ( B Party=Deskphone with CallGroup)"><span class="truncate">Reverse C2C API ( B Party=Deskphone with CallGroup)</span></div></a></div><div title="Mobile based single C2C API"><a href="/mobile-based-single-c2c-api" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Mobile based single C2C API"><span class="truncate">Mobile based single C2C API</span></div></a></div></div></div><div title="Contact API's"><a href="/contact-apis" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Contact API's"><span class="truncate">Contact API's</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Add contact"><a href="/add-contact" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Add contact"><span class="truncate">Add contact</span></div></a></div><div title="Update contact"><a href="/update-contact" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Update contact"><span class="truncate">Update contact</span></div></a></div><div title="Delete contact"><a href="/delete-contact" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete contact"><span class="truncate">Delete contact</span></div></a></div><div title="Get Contact List"><a href="/get-contact-list" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Contact List"><span class="truncate">Get Contact List</span></div></a></div><div title="DO wise Contact list"><a href="/do-wise-contact-list" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="DO wise Contact list"><span class="truncate">DO wise Contact list</span></div></a></div><div title="Contact notes API"><a href="/contact-notes-api" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Contact notes API"><span class="truncate">Contact notes API</span></div></a></div></div></div><div title="Outgoing Voice Brodcast API's"><a href="/outgoing-voice-brodcast-apis" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Outgoing Voice Brodcast API's"><span class="truncate">Outgoing Voice Brodcast API's</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Voice call based OTP"><a href="/voice-call-based-otp" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Voice call based OTP"><span class="truncate">Voice call based OTP</span></div></a></div><div title="Normal Voice call survey"><a href="/normal-voice-call-survey" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Normal Voice call survey"><span class="truncate">Normal Voice call survey</span></div></a></div><div title="Normal survey with repeat"><a href="/normal-survey-with-repeat" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Normal survey with repeat"><span class="truncate">Normal survey with repeat</span></div></a></div><div title="Bulk Voice Survey"><a href="/bulk-voice-survey" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Bulk Voice Survey"><span class="truncate">Bulk Voice Survey</span></div></a></div><div title="Bulk Voice Broadcast"><a href="/bulk-voice-broadcast" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Bulk Voice Broadcast"><span class="truncate">Bulk Voice Broadcast</span></div></a></div><div title="Bulk Voice Broadcast Report"><a href="/bulk-voice-broadcast-report" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Bulk Voice Broadcast Report"><span class="truncate">Bulk Voice Broadcast Report</span></div></a></div></div></div><div title="Voice Prompt API's"><a href="/voice-prompt-apis" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Voice Prompt API's"><span class="truncate">Voice Prompt API's</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Upload Voice prompt"><a href="/upload-voice-prompt" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Upload Voice prompt"><span class="truncate">Upload Voice prompt</span></div></a></div><div title="Get Voice prompt list"><a href="/get-voice-prompt-list" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Voice prompt list"><span class="truncate">Get Voice prompt list</span></div></a></div></div></div><div title="Number Blacklist API's"><a href="/number-blacklist-apis" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Number Blacklist API's"><span class="truncate">Number Blacklist API's</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Block Number"><a href="/block-number" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Block Number"><span class="truncate">Block Number</span></div></a></div><div title="Unblock Number"><a href="/unblock-number" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Unblock Number"><span class="truncate">Unblock Number</span></div></a></div></div></div><div title="Account Sender id's"><a href="/account-sender-ids" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Account Sender id's"><span class="truncate">Account Sender id's</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Add Sender id"><a href="/add-sender-id" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Add Sender id"><span class="truncate">Add Sender id</span></div></a></div><div title="Get Sender id"><a href="/get-sender-id" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Sender id"><span class="truncate">Get Sender id</span></div></a></div><div title="Delete Sender id's"><a href="/delete-sender-ids" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete Sender id's"><span class="truncate">Delete Sender id's</span></div></a></div></div></div><div title="Account Level API's"><a href="/account-level-apis" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Account Level API's"><span class="truncate">Account Level API's</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Dashboard Summary"><a href="/dashboard-summary" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Dashboard Summary"><span class="truncate">Dashboard Summary</span></div></a></div><div title="Activity Trail History"><a href="/activity-trail-history" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Activity Trail History"><span class="truncate">Activity Trail History</span></div></a></div><div title="Profile & Balance"><a href="/profile-and-balance" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Profile & Balance"><span class="truncate">Profile & Balance</span></div></a></div><div title="IVR Number List"><a href="/ivr-number-list" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="IVR Number List"><span class="truncate">IVR Number List</span></div></a></div></div></div><div title="Member Analysis"><a href="/member-analysis" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Member Analysis"><span class="truncate">Member Analysis</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Member Analysis Report"><a href="/member-analysis-report" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Member Analysis Report"><span class="truncate">Member Analysis Report</span></div></a></div><div title="Member Break Status"><a href="/member-break-status" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Member Break Status"><span class="truncate">Member Break Status</span></div></a></div><div title="Member Break control"><a href="/member-break-control" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Member Break control"><span class="truncate">Member Break control</span></div></a></div></div></div><div title="Notification Settings"><a href="/notification-settings" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Notification Settings"><span class="truncate">Notification Settings</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Notification List"><a href="/notification-list" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Notification List"><span class="truncate">Notification List</span></div></a></div><div title="Update Notification"><a href="/update-notification" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Update Notification"><span class="truncate">Update Notification</span></div></a></div></div></div></div></div></div><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=api.callerdesk.io" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-full"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div><div role="main" class="ab-center-column md:flex justify-center grow xl:px-7 xl:overflow-x-hidden"><div class="w-full max-w-[768px]" id="main-column"><div><div class="flex flex-col justify-center pt-4 xl:pt-7"><div class="flex flex-1 w-full justify-center pb-0"><div class="flex flex-initial flex-col w-full"><div class="flex items-center pl-0 pr-2 mb-4 xl:-mt-1.5"><div class="flex"><div><div class="flex text-gray-400 flex-wrap"><div class="flex"><div class="flex pr-2 text-gray-500 dark:text-gray-400 items-center hover:underline hover:text-gray-800 dark:hover:text-gray-100 cursor-pointer font-semibold css-1b4fjyx">Call Logs- Incoming/Outgoing</div></div></div></div></div></div><h1 class="ab-doc-name h1 font-bold text-5xl break-words w-full max-w-full mt-0 pb-0 xl:-mt-1.5 mb-0 css-ydpz48">Call Routing API</h1><div class="flex items-center mt-2.5 mb-8 pl-0 text-gray-500 dark:text-gray-400 text-sm"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="mr-1 stroke-current"><circle cx="12" cy="12" r="10"></circle><polyline points="12 6 12 12 16 14"></polyline></svg><span>1min</span></div><div><div id="STRIPE_TEMPLATE_EDITOR" class="archbee-editor-v2 relative flex flex-col electron-no-drag text-lg bg-white text-gray-600 dark:bg-gray-900 dark:text-gray-300 break-words w-full flex-initial max-w-full"><div spellcheck="false" data-slate-editor="true" data-slate-node="value" contenteditable="false" zindex="-1" style="position:relative;white-space:pre-wrap;word-wrap:break-word"><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="RPDIq-ur6InS-jnNmPXYJ" class="ab-api-endpoint mb-8 css-dts2d3 ab-plugin-wrapper transition delay-75 w-full ease-out"><div contenteditable="false" class="ab-api-drawer-changer flex flex-col break-inside-avoid"><span id="RPDIq" class="toc-scroll-target css-dts2d3"></span><span data-element-id="RPDIq-ur6InS-jnNmPXYJ" id="ab-anchor-scroll-RPDIq-ur6InS-jnNmPXYJ" class="ab-drawer-scroll-target"></span><div class="relative"><div><div class="flex flex-col mb-2.5 break-inside-avoid break-after-avoid" role="link" tabindex="0"><div data-slate-editor="true"><input class="border-none dark:text-gray-100 w-full mb-1 font-semibold text-large bg-transparent break-words" readonly="" placeholder="Give this API endpoint a title..." tabindex="-1" value="Call Routing API"/></div><div class="text-gray-600 dark:text-gray-100 break-words w-full border-none overflow-auto outline-none resize-none css-1dww627"> This API helps you to know all multiple routing of a particular call. It wll be used after disconnection of the call. </div></div><div class="flex p-2 mb-2.5 bg-transparent rounded-lg border border-gray-200 dark:border-gray-600 break-inside-avoid break-after-avoid"><div class="w-24 mr-6"><div class="ab-post-badge border rounded-lg p-2 font-semibold text-center w-28">POST</div></div><div data-slate-editor="true" class="flex w-full"><input class="ab-input border-none pl-2" readonly="" placeholder="https://api.cakes.com" tabindex="-1" value="https://app.callerdesk.io/api/getroutingdetail_V2"/></div></div><div class="flex flex-col"><div class="flex justify-between mb-1 border-b border-gray-200 dark:border-gray-700"><div class="flex items-center"><div class="cursor-pointer py-1 px-4 text-center text-ab-blue-500 border-b-2 border-ab-blue-500">Request</div></div></div><div class="px-0 rounded"><div><div class="flex flex-col" data-rbd-droppable-id="path-params-droppable" data-rbd-droppable-context-id="27517"></div><div class="flex flex-col" data-rbd-droppable-id="query-params-droppable" data-rbd-droppable-context-id="27518"></div><div class="flex flex-col" data-rbd-droppable-id="header-params-droppable" data-rbd-droppable-context-id="27519"><div class="uppercase text-base font-bold my-4 break-after-avoid">Header Parameters</div><div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27519" data-rbd-draggable-id="required-0"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">authcode</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-red-700">required</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">String</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">This is the uique Auth key</div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27519" data-rbd-draggable-id="required-1"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">sid_id</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-red-700">required</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Call Unique Id ( for example-1586420216.7173x) </div></div></div></div></div></div></div></div><div class="flex flex-col" data-rbd-droppable-id="form-params-droppable" data-rbd-droppable-context-id="27520"><div class="uppercase text-base font-bold my-4 break-after-avoid">Form Parameters</div><div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-0"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">sid_id</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Call Unique Id ( for example-1586420216.7173x) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-1"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">member_num</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Team Member Number ( fro example-0859xxxxxx) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-2"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">account_id</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">IVR Account unique admin account id </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-3"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">did_no</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Configured DID unique id. ( for example 22259 ) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-4"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">startdatetime</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Call Start Time (for example-2020-04-09 13:46:56) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-5"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">total_duration</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Duration of Call (for example-200) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-6"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">callresult</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">String</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Call status (for example- ANSWER,NOANSWER, BUSY) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-7"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">hangupcause</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Call disconnection reason code from telco ( for example- 16, 19 etc ) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-8"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">channel</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">String</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Type of IVR Account ( for example: IVR, WEBOBD ) </div></div></div></div></div></div><div class="flex w-full relative mb-4 last:mb-0 items-center break-inside-avoid" data-rbd-draggable-context-id="27520" data-rbd-draggable-id="optional-9"><div class="text-base relative w-full bg-gray-50 dark:bg-gray-900 px-3 md:px-6 rounded-lg border py-6 border-gray-200 dark:border-gray-600"><div class="ml-auto w-5 relative"><div class="absolute top-0 -right-4"></div></div><div class="md:flex md:flex-row w-full justify-between"><div class="flex flex-row"><div class="mb-2 md:mb-0 pr-5 md:max-w-250"><div class="flex items-center font-bold break-words">caller_num</div><div class="flex"><div class="text-sm mr-2 cursor-auto text-gray-600">optional</div></div></div></div><div class="md:flex w-full md:max-w-400"><div class="mr-5 mb-2 md:mb-0 w-18"><div class="text-gray-600">Integer</div></div><div class="text-gray-500 w-[calc(100%-50px)]"><div class="break-words w-full border-none overflow-auto outline-none resize-none css-1dww627">Caller number ( for example - 09999xxx ) </div></div></div></div></div></div></div></div><div class="flex flex-col" data-rbd-droppable-id="body-params-droppable" data-rbd-droppable-context-id="27521"></div></div></div></div></div><div class="break-inside-avoid"></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></div></div></div></div><div class="flex flex-col"><div class="no-print flex flex-col justify-end sm:flex-col w-full max-w-full pt-16"><div class="flex flex-col md:flex-row md:pt-7 mb-7 md:justify-between sm:items-center 2xl:pb-7 2xl:mb-0 border-t border-gray-100 dark:border-gray-800"><div class="flex flex-1 flex-col 2xl:mb-0 p-6 md:p-0 items-center md:items-start"><div class="flex items-center text-gray-500 dark:text-gray-400 text-base"><svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="mr-1.5 stroke-current"><rect x="3" y="4" width="18" height="18" rx="2" ry="2"></rect><line x1="16" y1="2" x2="16" y2="6"></line><line x1="8" y1="2" x2="8" y2="6"></line><line x1="3" y1="10" x2="21" y2="10"></line></svg>Updated 03 Mar 2023</div><div class="flex justify-center md:justify-start h-[37px]"><div class="flex items-center xl:mr-2"><div class="flex rounded-full relative css-1jmypsu" data-state="closed"><img src="https://archbee-profile-photos.s3.amazonaws.com/profile-photo_60a45bf0-2189-4fd3-9854-93b54f3134a1.png" loading="lazy" class="absolute rounded-full bg-gray-400 border-2 border-white dark:border-gray-900 css-1ktnz7v" alt="Doc contributor"/></div></div></div></div><div class="flex flex-col items-center p-6 pr-0 w-full border-t border-gray-100 dark:border-gray-800 2xl:items-center 2xl:justify-end 2xl:p-0 md:rounded md:items-end md:border-none md:w-fit md:p-4 md:pr-0 bg-white dark:bg-transparent text-gray-600 dark:text-gray-300"><div class="flex w-full justify-center md:justify-start text-base mb-4 md:mb-2 text-gray-500 dark:text-gray-300">Did this page help you?</div><div class="flex flex-wrap md:flex-nowrap justify-center md:justify-end"></div></div></div><div class="border-t border-gray-100 dark:border-gray-800 mb-7"></div><div class="flex flex-col lg:flex-row justify-between w-full dark:border-gray-800 mb-12"><a title="Live Call API" tabindex="0" class="ab-nav-left ab-tab-focus flex flex-1 items-center lg:max-w-[calc(50%-0.5rem)] justify-start text-left mb-2 rounded-2xl cursor-pointer py-3 px-4 bg-gray-50 dark:bg-gray-850 hover:bg-gray-100 dark:hover:bg-gray-800 css-ypjd7c" href="/live-call-api"><div class="mr-3"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="navigation-arrow stroke-current text-gray-300 dark:text-gray-500 transition-all"><circle cx="12" cy="12" r="10"></circle><polyline points="12 8 8 12 12 16"></polyline><line x1="16" y1="12" x2="8" y2="12"></line></svg></div><div class="max-w-[90%]"><div class="text-gray-500 dark:text-gray-400 text-xs font-bold mt-0.5 text-left">PREVIOUS</div><div class="ab-nav-left-text text-left font-bold text-lg truncate">Live Call API</div></div></a><a title="Click-to-Call API's" tabindex="0" class="ab-nav-right ab-tab-focus flex flex-1 items-center lg:max-w-[calc(50%-0.5rem)] justify-end text-right mb-2 rounded-2xl cursor-pointer py-3 px-4 bg-gray-50 dark:bg-gray-850 hover:bg-gray-100 dark:hover:bg-gray-800 css-ypjd7c" href="/click-to-call-apis"><div class="max-w-[90%]"><div class="text-gray-500 dark:text-gray-400 text-xs font-bold mt-0.5">NEXT</div><div class="ab-nav-right-text text-right max-w-full font-bold text-lg truncate">Click-to-Call API's</div></div><div class="ml-3"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="navigation-arrow stroke-current text-gray-300 dark:text-gray-500 transition-all"><circle cx="12" cy="12" r="10"></circle><polyline points="12 16 16 12 12 8"></polyline><line x1="8" y1="12" x2="16" y2="12"></line></svg></div></a></div><div class="flex 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