Client Services - Aries Systems Corporation

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class="searchform" method="get" action="https://www.ariessys.com/"> <div class="form-inline row"> <div class="form-group"> <input type="text" title="Search" id="searchform_field" value="" placeholder="Enter Search Terms" name="s" class="form-control search-field"> </div> <div class="form-group"> <select name="swpengine" id="swpengine search_filter" name="search_filter" class="form-control"> <option value="default" selected='selected'> Search All </option> <option value="news_opinion" > News & Opinion </option> <option value="press_releases" > Press Releases </option> <option value="faqs" > FAQs </option> <option value="pages" > Pages </option> <option value="posts" > Posts </option> <option value="files" > Files </option> <option value="videos" > Videos </option> <option value="newsletter" > Newsletter </option> <option value="resource_library" > Resource Library </option> <option value="ecosystem_features" > Ecosystem Features </option> </select> </div> <button class="btn ws-btn ws-btn--outline" type="submit">Search</button> <button class="btn ws-btn ws-btn--alt" id="btn_search_clear" type="button">Clear</button> <script type="text/javascript"> jQuery(document).ready(function($){ /* wait for DOM ready */ //console.log( 'jQuery version: ' + jQuery.fn.jquery ); // version //console.log( 'jQuery version (aliased): ' + $.fn.jquery ); // version, alias confirmation $('#btn_search_clear').click(function(e){ e.preventDefault(); $('#searchform_field').val('').focus(); }); }); </script> </div> </form> </li> </ul> </div> </div> </header> <main class="site-main"> <article class="post-36 page type-page status-publish hentry" id="post-36"> <div class="ws-content-modules"> <section class="module module--catalog module--catalog-center "> <div class="container"> <div class="ws-columns"> <div class="ws-col ws-col-lg-10" style="display: block; margin-left: auto; margin-right: auto;"> <div class="catalog-item"><div class="catalog-item__content"><div class="catalog-item__heading-wrap flex-center"><h2 class="catalog-item__heading">Client Services</h2></div><div class="catalog-item__desc"><p style="text-align: center;">Personalized service for transition and ongoing support</p> </div></div></div> </div> </div> </div> </section> <section class="module module--wysiwyg"> <div class="container"> <div class="ws-columns"> <div class="ws-col ws-col-lg-10 ws-col-lg-offset-1 ws-col-xl-8 ws-col-xl-offset-2"> <div class="content"> <p style="text-align: left;"><img decoding="async" class=" wp-image-20695 alignright" src="https://www.ariessys.com/wp-content/uploads/cs_person@2x.png" alt="" width="149" height="186" srcset="https://www.ariessys.com/wp-content/uploads/cs_person@2x.png 335w, https://www.ariessys.com/wp-content/uploads/cs_person@2x-241x300.png 241w, https://www.ariessys.com/wp-content/uploads/cs_person@2x-150x187.png 150w" sizes="(max-width: 149px) 100vw, 149px" /></p> <p style="text-align: left;">As a trusted partner, Aries is committed to delivering best in class support for our clients from pre-launch through post-launch and beyond. Every journal using Editorial Manager® or ProduXion Manager® is partnered with a dedicated Account Coordinator (AC) to ensure the highest quality of service and partnership. Our ACs work diligently to identify your objectives, train and configure your deployment to suit, and answer questions along the way.</p> </div> </div> </div> </div> </section> <section class="module module--list-icon"> <div class="container"> <div class="section-header"><h2 class="section-heading">Expert Services</h2></div> <div class="ws-columns list-icon"> <div class="ws-col ws-col-md-6 list-icon__item"><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/three_user_icons_pyramid_filled-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h2 class="list-icon__heading">Onboarding & Training</h2><div class="list-icon__desc"><p>Thorough training to help customers understand and navigate the system</p> </div></div><div class="ws-col ws-col-md-6 list-icon__item"><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/gear_icons-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h2 class="list-icon__heading">Customize Configuration Settings</h2><div class="list-icon__desc"><p>Update configuration options based on customers’ unique workflows/needs</p> </div></div><div class="ws-col ws-col-md-6 list-icon__item"><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/laptops_with_arrows-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h2 class="list-icon__heading">Migration Management</h2><div class="list-icon__desc"><p>Experts in smooth migration and data transfer from system to system</p> </div></div><div class="ws-col ws-col-md-6 list-icon__item"><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/two_conversation_bubbles-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h2 class="list-icon__heading">Frequent Communications</h2><div class="list-icon__desc"><p>Update customers of the latest features through release notifications, webinars, user group meetings, and more</p> </div></div><div class="ws-col ws-col-md-6 list-icon__item"><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/tools_in_circle-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h2 class="list-icon__heading">Troubleshooting</h2><div class="list-icon__desc"><p>Identify, escalate and resolve issues quickly to keep journal sites running smoothly</p> </div></div><div class="ws-col ws-col-md-6 list-icon__item"><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/globe-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h2 class="list-icon__heading">Global Support</h2><div class="list-icon__desc"><p>Supporting customers on a global scale with staff in USA, UK, EU, and Japan</p> </div></div> </div> </div> </section> <section class="module module--solid module--ig-full " style="background-image: url('https://www.ariessys.com/wp-content/uploads/Ice-Blue-light-BG-e1653427773919.jpg');"> <div class="container"> <img class="infographic-full__img" src="https://www.ariessys.com/wp-content/uploads/CS_infographic_2@2x-100.jpg" loading="lazy" > </div> </section> <section class="module module--cards module--cards-text "> <div class="container"> <div class="ws-columns columns--cards columns--cards-text"> <div class="ws-col ws-col-sm-6 ws-col-lg-4 card card-text"><a class="card__link" href="https://www.ariessys.com/views-and-press/resources/" ><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/tools_in_circle-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h3 class="card__heading">Resources</h3><div class="card__desc">Access helpful resources such as videos, webinars, fact sheets, and more!</div><span class="ws-cta-link">Visit Resources</span></a></div><div class="ws-col ws-col-sm-6 ws-col-lg-4 card card-text"><a class="card__link" href="https://www.ariessys.com/user-community/" ><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/three_user_icons_pyramid_filled-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h3 class="card__heading">User Community</h3><div class="card__desc">Be a part of our active user community! Learn how Aries engages with EM/PM users</div><span class="ws-cta-link">Get Connected</span></a></div><div class="ws-col ws-col-sm-6 ws-col-lg-4 card card-text"><a class="card__link" href="https://www.ariessys.com/user-community/feature-older/" ><div class="icons_2021"><img width="1" height="1" src="https://www.ariessys.com/wp-content/uploads/pen_on_paper_with_checkmarks-1.svg" class="attachment-icon size-icon" alt="" decoding="async" /></div><h3 class="card__heading">Release Notes</h3><div class="card__desc">Download detailed documentation on all prior EM/PM system upgrades</div><span class="ws-cta-link">Access Archive</span></a></div> </div> </div> </section> </div> <div class="container" id="after-content"> <div class="col-md-12 col-md-offset-0 content"> </div> </div> </article> </main> </main> </div>  <footer class="site-footer"> <div class="footer-cta"> <div class="container"> <div class="footer-cta__inner"> <h2 class="footer-cta__heading">Looking for More Information?</h2><div class="footer-cta__desc">We’re happy to answer questions and provide free demonstrations</div><a class="ws-btn ws-btn--white" href="https://www.ariessys.com/request-a-demo/" >Request a Demo</a> </div> </div> </div> <div class="footer-primary"> <div class="container"> <a id="to-top" href="#" style="display: inline;"></a> <div class="follow-us"> <ul class="footer_socials_list"> <li class="linkedin"><a href="https://www.linkedin.com/company/aries-systems-corporation" target="_blank"><img src="https://www.ariessys.com/wp-content/uploads/linkedin-icon.png" alt="linkedin icon"></a></li> <li class="twitter"><a href="https://twitter.com/AriesSystems" target="_blank"><img src="https://www.ariessys.com/wp-content/uploads/twitter-icon.png" alt="twitter icon"></a></li> <li class="facebook"><a href="https://www.facebook.com/editorialmanager" target="_blank"><img src="https://www.ariessys.com/wp-content/uploads/facebook-icon.png" alt="facebook icon"></a></li> <li class="instagram"><a href="https://www.instagram.com/ariessystems/" target="_blank"><img src="https://www.ariessys.com/wp-content/uploads/instagram-icon.png" alt="instagram icon"></a></li> </ul> </div> <nav class="nav-legal"> <ul class="nav-legal__list"> <li><a href="https://www.ariessys.com/about/privacy-policy/">Privacy Policy</a></li> <li><a href="https://www.editorialmanager.jp" target="_blank">Japanese Version</a></li> </ul> </nav> <div class="footer-address"> <ul class="nav-legal__list"> <li>Aries Systems Corporation</li> <li>50 High Street, Suite 21</li> <li>North Andover, MA 01845</li> </ul> </div> <div class="copyright"> © 2024 Aries Systems Corporation. its licensors, and contributors. 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