Member Assistance

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A:hover {color: #639CDB} A:link {color: #3300CC} </style> </head> <body bgcolor="#FFFFFF" marginheight="0" marginwidth="0"> <div align="center"> <center> <table cellpadding="0" cellspacing="0" border="0" width="540"> <tr> <td><img border="0" src="https://web.archive.org/web/20121222184408im_/https://global.go.com/secure/go/static/images/logos_horiz.gif" border="0" width="503" height="37" alt="Our Family of Sites"></td> </tr> <tr> <td width="100%" bgfolor="#FFFFFF" height="2"> </td> </tr> </table> <table border="0" cellpadding="2" cellspacing="0" width="650" height="936" style="font-family: arial, geneva, sans-serif; font-size: 10pt"> <tr> <td width="100%" colspan="3" bgcolor="#639cdb" height="25" valign="center">Member Assistance</td> </tr> <tr> <td width="100%" colspan="3" bgcolor="#FFFFFF" height="19"> </td> </tr> <tr> <td width="38%" bgcolor="#808080" height="21">Hot Topics</td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#808080" height="21">Frequent Registration Questions</td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="23"> </td> <td width="2%" bgcolor="#FFFFFF" height="23"> </td> <td width="60%" bgcolor="#E9E9E9" height="23"> </td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21"><a href="#NEWSLETTERS">Modifying Newsletter Preferences</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="23"><a href="#MNRECOVER">How do I recover my Member Name?</a></td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21"> </td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"> </td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21"> </td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"><a href="#PWRECOVER">How do I recover my Password?</a></td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21"> </td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"> </td> </tr> <tr> <td width="38%" bgcolor="#808080" height="21">Family of Sites Help Pages</td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"><a href="#MODIFY">How do I modify my account?</a></td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21"> </td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"> </td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/http://abc.go.com/site/faq.html"> ABC.com</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"><a href="#VALIDATE">How do I validate my child's account?</a></td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/http://abcnews.go.com/Reference/story?id=54220"> ABCNEWS.com</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"> </td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/http://disney.go.com/guestservices/index.html"> Disney Online</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"><a href="#NEWSLETTERS">How do I modify my newsletter preferences?</a></td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/http://disneyland.disney.go.com/disneyland/en_US/help/landing?name=HelpLandingPage">Disneyland.com</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"> </td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/https://www.disneystore.com/disney/store/UserRegistrationForm?langId=-1&storeId=10054&catalogId=10002&editPreferences=Y"> DisneyStore.com</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21">  </td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/http://sports.espn.go.com/espn/news/story?page=help/index"> ESPN.com</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"> </td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/http://familyfun.go.com/utilities/global/feature/Help/">FamilyFun.com</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"><a href="#LOGIN">Why can't I log in to my account?</a></td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21">· <a href="https://web.archive.org/web/20121222184408/http://disneyworld.disney.go.com/wdw/common/help?id=HelpLandingPage">Walt Disney World</a></td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"><a href="#SIGNOUT">How do I sign out?</a></td> </tr> <tr> <td width="38%" bgcolor="#E9E9E9" height="21"> </td> <td width="2%" bgcolor="#FFFFFF" height="21"> </td> <td width="60%" bgcolor="#E9E9E9" height="21"> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" colspan="3" height="21"> </td> </tr> <tr> <td width="100%" bgcolor="#808080" colspan="3" height="21"> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"> <a name="MNRECOVER">HOW DO I RECOVER MY MEMBER NAME?</a> You can recover your Member Name at the following URL: <a href="https://web.archive.org/web/20121222184408/https://register.go.com/go/sendMemberNames">https://register.go.com/go/sendMemberNames</a> <a href="#TOP"><img src="https://web.archive.org/web/20121222184408im_/https://register.go.com/images/go/arrow.gif" border="0" align="right"></a> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"><a name="PWRECOVER">HOW DO I RECOVER MY PASSWORD?</a> You can recover your password at the following URL: <a href="https://web.archive.org/web/20121222184408/https://register.go.com/go/sendPassword">https://register.go.com/go/sendPassword</a> <a href="#TOP"><img src="https://web.archive.org/web/20121222184408im_/https://register.go.com/images/go/arrow.gif" border="0" align="right"></a> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"><a name="MODIFY">HOW DO I MODIFY MY ACCOUNT?</a> To modify your account including e-mail address and password, please utilize our Member Services Center at the following URL: <a href="https://web.archive.org/web/20121222184408/https://register.go.com/go/memberservices/home">https://register.go.com/go/memberservices/home</a> Note: Member Names cannot be changed. <a href="#TOP"><img src="https://web.archive.org/web/20121222184408im_/https://register.go.com/images/go/arrow.gif" border="0" align="right"></a> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"><a name="VALIDATE">HOW DO I VALIDATE MY CHILD'S ACCOUNT</a> We are required to validate your family account information before your child may be granted access to use the full range of services for kids. You have three options to validate this information: (1) telephone, (2) fax, or (3) U.S. Mail. We will need to validate the information listed below. All information will be kept confidential and never shared with third parties without your consent. Information we will need to validate your child's account: 1) Confirm whether or not you are validating your child's account. 2) Parent's Legal Name. 3) Parent's Member Name. 4) Parent's e-mail address. 5) Parent's Password or Hint. 6) Child's Member Name. 7) Whether or not this is a new or existing account. 8) Parent's Signature (Fax and US Mail Only). Option 1: Telephone US Residents may provide us this information by calling us at our toll free number: 877.466.6669 Non-US Residents can call us at: 011.1.503.626.5476 (Non-US Residents) Option 2: Fax You may also fax this information to Member Services: 503.574.1305 In the subject line of your fax please put "Attention: Child Membership Validation" and include the Parent Signature with your fax request. Please allow up to 7 days from the date the information is received for validation. Option 3: U.S. Mail ("snail mail") You may also send this information to us at: Member Services Walt Disney Internet Group 500 S. Buena Vista St. Mail Code 7667 Burbank, CA 91521-7667 Please allow 2 weeks from the date you send the information for validation. Our validation procedures are in compliance with the Children's Online Privacy Protection Act (COPPA). The law does not allow validation of your child's account using your e-mail. For further information regarding COPPA, please visit the link below. <a href="https://web.archive.org/web/20121222184408/https://www.disneystore.com/disney/store/UserRegistrationForm?langId=-1&storeId=10054&catalogId=10002&editPreferences=Y">https://www.disneystore.com/disney/store/UserRegistrationForm?langId=-1&storeId;=10054&catalogId;=10002&editPreferences;=Y</a> We look forward to providing you and your family a safe and rich Internet experience. <a href="#TOP"><img src="https://web.archive.org/web/20121222184408im_/https://register.go.com/images/go/arrow.gif" border="0" align="right"></a> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"><a name="NEWSLETTERS">HOW DO I MODIFY MY NEWSLETTER PREFERENCES?</a> Please visit the Newsletter Preference Center for the appropriate site to modify your preferences: <a href="https://web.archive.org/web/20121222184408/http://register.go.com/abc/newsletters/home">ABC.com</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/abcotv/registration/register?stationCode=kabcLA">ABC Local KABC</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/abcotv/registration/register?stationCode=kfsnFresno">ABC Local KFSN</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/abcotv/registration/register?stationCode=kgoSF">ABC Local KGO</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/abcotv/registration/register?stationCode=ktrkHouston">ABC Local KTRK</a> <a href="https://web.archive.org/web/20121222184408/http://register.go.com/ABCLocal/wabc/preferenceCenter/lists">ABC Local WABC</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/abcotv/registration/register?stationCode=wlsChicago">ABC Local WLS</a> <a href="https://web.archive.org/web/20121222184408/http://register.go.com/ABCLocal/wpvi/preferenceCenter/lists">ABC Local WPVI</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/abcotv/registration/register?stationCode=wtvdRaleigh">ABC Local WTVD</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/global/abcnews/modifyAccount">ABCNEWS.com</a> <a href="https://web.archive.org/web/20121222184408/http://disney.go.com/youraccount">Disney.com</a> <a href="https://web.archive.org/web/20121222184408/https://r.espn.go.com/espn/memberservices/modifyNewsletters">ESPN.com</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/family/login?appRedirect=https://register.go.com/family/preferencecenter/lists">FamilyFun.com</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/HollywoodRecords/hr2/interests/lists?site=hr">HollywoodRecords.com</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/LyricStreet/login?appRedirect=https://register.go.com/LyricStreet/lists">LyricStreet.com</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/regisandkelly/lists">Live With Regis and Kelly</a> <a href="https://web.archive.org/web/20121222184408/https://register.go.com/soapnet/interests/lists">SOAPnet</a> <a href="https://web.archive.org/web/20121222184408/http://video.movies.go.com/">Video.com</a> <a href="#TOP"><img src="https://web.archive.org/web/20121222184408im_/https://register.go.com/images/go/arrow.gif" border="0" align="right"></a> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"><a name="LOGIN">WHY CAN'T I LOG INTO MY ACCOUNT</a> If you are having problems logging in to your account, please first try clearing your cache and cookies. After clearing cache and cookies, please make sure of the following: <ul> <li>Your cookies are turned on <li>Your security level is NOT set to High. This can be found in IE under Tools->Internet Options->Security Tab <li>If using a proxy (under Tools->Internet Options->Connections Tab->LAN Settings) please try to log in with the proxy turned off </li> </ul>If you are still unable to log in and wish to send an e-mail for further assistance, please make sure to include the following information: Member Name: Browser type and version (i.e. IE5.0, IE5.5, Netscape 4.6): Operating System (i.e. win98, NT): Are your cookies enabled: Security Level Settings if IE (under Tools->Internet Options->Security Tab): Proxy settings if IE (under Tools->Internet Options->Connections Tab->LAN Settings): Specific Log in page URL: How many times did you attempt to sign in: Are you using a private, corporate or public computer: Time of attempted log in (day-hour-minute): Specific text of error message, if any: <a href="#TOP"><img src="https://web.archive.org/web/20121222184408im_/https://register.go.com/images/go/arrow.gif" border="0" align="right"></a> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"><a name="SIGNOUT">HOW DO I SIGN OUT?</a> When you are finished using our Family of Sites, you can end your session by clicking Sign out or Log out on any page. If using a public computer, it is important to always sign out at the end of a session for increased security. <a href="#TOP"><img src="https://web.archive.org/web/20121222184408im_/https://register.go.com/images/go/arrow.gif" border="0" align="right"></a> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFFF" height="21" colspan="3"> This FAQ page was created to provide you with an immediate answer to your question. If you are unable to find an answer to your question on this FAQ page please go <a href="https://web.archive.org/web/20121222184408/http://register.go.com/go/goFAQForm">here</a> to contact us. </td> </tr> <tr> <td width="100%" colspan="3" height="5" bgcolor="#000000"><spacer style="line-height: 1.0 pixels" type="block" height="1"></td> </tr> <tr> <td width="100%" colspan="3" height="49"> Copyright © 2010 Walt Disney Internet Group. All rights reserved. <a href="https://web.archive.org/web/20121222184408/http://disney.go.com/corporate/privacy/pp_wdig.html" target="_blank"> Privacy and Safety Policy</a> | <a href="https://web.archive.org/web/20121222184408/http://disney.go.com/corporate/legal/terms.html" target="_blank"> Terms of Use</a> </td> </tr> </table> </center> </div> </body> </html>

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Member Assistance