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href="https://web.archive.org/web/20131015100944/http://www.yahoo.com/" rel="nofollow" target="_top">Yahoo</a></div> <div id="yucs-bnews" class="yucs-activate slide yucs-hide" data-linktarget="_top" data-authstate="signedout" data-deflink="http://news.yahoo.com" data-deflinktext="Visit Yahoo News for the latest." data-title="Breaking News" data-close="Close this window" data-lang="en-us" data-property="help"></div> </div> </div> <div id="yUnivHead" class="yucs-hide"></div></div> </div> <div class="yui3-g-r hco" id="productLandingBody">  <script language="JavaScript"> function isValidSearch() { var txtSearchHelp = document.getElementById('searchInput').value; return txtSearchHelp.trim().length > 0 && txtSearchHelp !='Search Help'; } function blurSearchHelp() { if(document.getElementById('searchInput').value==''){ document.getElementById('searchInput').value='Search Help'; } } function focusSearchHelp() { if(document.getElementById('searchInput').value=='Search Help'){ document.getElementById('searchInput').value=''; } } </script>  <div class="hsb"> <form name="landingSearch" id="landingSearch" action="/web/20131015100944/http://help.yahoo.com/kb/index" onsubmit="return isValidSearch();"> <input type="hidden" name="page" value="answers"/> <input type="hidden" name="startover" value="y"/> <input type="hidden" name="y" value="PROD_MOBILE"/> <input type="hidden" name="source" value="product.landing_search"/> <input type="hidden" name="locale" value="en_US"/> <input id="searchInput" type="text" name="question_box" autocomplete="off" title="Search input" value="" onblur="blurSearchHelp()" onfocus="focusSearchHelp();"/> <a href="#" title="Click to search" onclick="if (isValidSearch()) document.landingSearch.submit();" id="srch-btn">Search Help</a> </form> </div>  <div class="pli" id="introImage-container"> <div class="pit"> <h1> How can we help you today? </h1> <h2> Answering your questions and providing support when you need it. </h2>      <div class="qlb nhl"> <div class="h3"> Need Help Logging In? </div> <h3> <p>Call Yahoo Customer Care toll-free at<br/> <span style="color: rgb(89, 27, 139);"><strong>1-800-318-0612</strong></span> or</p> <a href="https://web.archive.org/web/20131015100944/https://io.help.yahoo.com/contact/index?locale=en_US&page=contact&srcContact=acct_care" title="click here" ywaactionid="13" onclick="sendYWAAction('13')"> click here </a> </h3> <b class="shd"></b> </div> </div> </div>   <div class="pmn" id="productSelector-container"> <div id="select-version"> </div> <div class="vmt"><h1><b class="icp prod_mobile"></b>Help for Mobile</h1></div> <div class="vmn"> <form method="get" action="index" name="versionSelectForm" style="display:inline;"> <input type="hidden" name="page" value="product"/> <input type="hidden" name="locale" value="en_US"/> </form> </div> </div>  <div class="yui3-u-1">     <div class="ttl"> </div>    <div id="toptab" class="yui-navset">  <div id="carousaldiv" class="yui-skin-sam tcar" style="display:none;"> <div id="topicons"> <div id="container"> <ol id="carousel" class="yui-nav"> <li class="top_passwd selected"> <a href="#top_passwd" onclick="captureHelpByTopicClick('Mobile','Mobile','Password and sign in'); return true;"> <em><b></b></em><span>Password and sign in</span> </a> </li> <li class="top_basics"> <a href="#top_basics" onclick="captureHelpByTopicClick('Mobile','Mobile','Basics'); return true;"> <em><b></b></em><span>Basics</span> </a> </li> <li class="top_dlinst"> <a href="#top_dlinst" onclick="captureHelpByTopicClick('Mobile','Mobile','Download and install'); return true;"> <em><b></b></em><span>Download and install</span> </a> </li> <li class="top_ymessapp"> <a href="#top_ymessapp" onclick="captureHelpByTopicClick('Mobile','Mobile','Yahoo! Messenger app'); return true;"> <em><b></b></em><span>Yahoo! Messenger app</span> </a> </li> <li class="top_otherapps"> <a href="#top_otherapps" onclick="captureHelpByTopicClick('Mobile','Mobile','Other apps'); return true;"> <em><b></b></em><span>Other apps</span> </a> </li> <li class="top_sportsapps"> <a href="#top_sportsapps" onclick="captureHelpByTopicClick('Mobile','Mobile','Sports apps'); return true;"> <em><b></b></em><span>Sports apps</span> </a> </li> <li class="top_ymailapp"> <a href="#top_ymailapp" onclick="captureHelpByTopicClick('Mobile','Mobile','Yahoo Mail App'); return true;"> <em><b></b></em><span>Yahoo Mail App</span> </a> </li> </ol> </div> </div> </div>     <div class="yui-content"> <div id="top_passwd"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Password and sign in</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2047">Recovering a lost or forgotten password</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2031">Changing your security questions</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2699">Register for a Yahoo ID using a feature phone</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3722">Search for your Yahoo ID</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2617">Fix mobile sign-in issues</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN6349">Support is always free of charge from Yahoo</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2615">Always prompted to log in to Yahoo mobile webpages</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3702">Fix problems with Yahoo Mail in iOS Mail</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2616">Signing in or out of the Yahoo mobile homepage</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN4138">Password troubleshooting for iOS devices</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  <div class="qlb"> <div class="h3"> Quick Links </div> <ul> <li> <a href="https://web.archive.org/web/20131015100944/https://io.help.yahoo.com/contact/index?page=contact&locale=en_US&y=PROD_MOBILE" title="Contact Customer Care" ywaactionid="30" onclick="sendYWAAction('30')"> Contact Customer Care </a> </li> <li> <a href="https://web.archive.org/web/20131015100944/http://twitter.com/YahooCare" title="Yahoo Customer Care on Twitter" ywaactionid="21" onclick="sendYWAAction('21')"> Yahoo Customer Care on Twitter </a> </li> <li> <a href="https://web.archive.org/web/20131015100944/https://www.facebook.com/YahooCustomerCare" title="Yahoo Customer Care on Facebook" ywaactionid="16" onclick="sendYWAAction('16')"> Yahoo Customer Care on Facebook </a> </li> </ul> </div> <script> function sendYWAAction(actionnumber) { var platform = "inquira"; var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } </script> </div> </div> </div> <div id="top_basics"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Basics</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2047">Recovering a lost or forgotten password</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN6407">Yahoo Help Community Forums: Join the discussion</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3697">Set up Yahoo Mail on a mobile device with POP or IMAP</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3696">Set up Yahoo Mail in Android Mail</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2704">Features not available on mobile devices</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2719">SMS messaging from mobile devices using Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3717">Deleting all emails in a folder using a mobile device</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN6351">Why am I not receiving messages on my mobile device?</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3700">Setting up Yahoo Mail in iOS Mail</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14699">Troubleshooting Android apps</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_dlinst"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Download and install</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14654">Install Yahoo apps on Android</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14653">Uninstalling Android apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14651">Uninstalling iOS apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14652">Installing iOS apps</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_ymessapp"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Yahoo! Messenger app</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3668">Sync your Yahoo Contacts with an Android device</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2704">Features not available on mobile devices</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN5764">Error: "Mobile Locked" </a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2095">Link or Unlink my Facebook with Yahoo Messenger for Android</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14840">Synching Yahoo Calendar and Yahoo Contacts with iOS devices</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN1331">How to turn on or turn off the automatic start up of Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN4130">Blocking and unblocking people from sending SMS messages</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN586">How to remove an unwanted contact in Yahoo Messenger for Android</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14699">Troubleshooting Android apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN589">Changing your display image in Yahoo Messenger for Android</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_otherapps"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Other apps</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN5764">Error: "Mobile Locked" </a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN4721">Change SafeSearch settings on a mobile device</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14699">Troubleshooting Android apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14654">Install Yahoo apps on Android</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN7875">About Yahoo mobile apps and services</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14676">Troubleshooting iOS apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14653">Uninstalling Android apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14651">Uninstalling iOS apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN7882">Signing up for Yahoo IntoNow</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14652">Installing iOS apps</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_sportsapps"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Sports apps</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN5764">Error: "Mobile Locked" </a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14221">All-Star week scoring </a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14699">Troubleshooting Android apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14654">Install Yahoo apps on Android</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN6907">Editing your lineup using the mobile app on your Android or iPhone </a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN6971">Clearing Safari's browser cache in iOS</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN7875">About Yahoo mobile apps and services</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14676">Troubleshooting iOS apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14653">Uninstalling Android apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN6782">iPhone and Android Yahoo Sports Fantasy apps</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> <div id="top_ymailapp"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Yahoo Mail App</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3668">Sync your Yahoo Contacts with an Android device</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN2704">Features not available on mobile devices</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3518">Change when Trash and Spam folders are emptied</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN5764">Error: "Mobile Locked" </a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14840">Synching Yahoo Calendar and Yahoo Contacts with iOS devices</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN3717">Deleting all emails in a folder using a mobile device</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN4130">Blocking and unblocking people from sending SMS messages</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14699">Troubleshooting Android apps</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN14654">Install Yahoo apps on Android</a> </li> <li> <a href="index?page=content&y=PROD_MOBILE&locale=en_US&id=SLN7746">Settings in the Yahoo Mail app for Android</a> </li> </ul> </div> </div> <div class="yui3-u-7-24">  </div> </div> </div> </div>  </div>  </div>  <div id="footer"> Copyright 漏 2013 Yahoo All rights reserved.   <a 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