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</div></form> </div> </div> </div> </div> </div> </nav> </header> </div> <div id="wrap" > <div id="page"> <div id="page-banner"> <div class="section"> <div class="pure-g"> <div class="pure-u-1" > <div> <div id="block-boxes-sitewide-announcement-banner-box" class="block block-boxes block-boxes-simple"> <div class="banner-wrapper"> <div class="pure-g"> <div class="pure-u-1"> <div class="content"> <div id='boxes-box-sitewide_announcement_banner_box' class='boxes-box'><div class="boxes-box-content"><p id="page-title" class="title pure-u-1"><a href="https://www.cas.org.uk/stressed"><strong>Stressed About Debt?</strong></a>聽<span>High costs of energy, food and fuel mean that many people are finding it impossible to keep up,聽<span>worrying about debt or falling behind on bills</span>. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.聽</span></p> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>  <div id="main-wrapper"> <div id="main" class="pure-g"> <div id="main-content" class="pure-u"> <div class="pure-g"> <div id="content" class="pure-u"> <div class="section"> <div class="pure-g"> <div class="pure-u"> <div class="unit-content"> <h2 class="element-invisible">You are here</h2><div class="breadcrumb"><a href="/">Home</a> > <a href="/about-us" title="Find our more about the Citizens Advice service across Scotland, including how to volunteer for your local CAB.">About us</a> > <a href="/about-us/citizens-advice-scotland" class="active-trail">Citizens Advice Scotland</a></div> </div> </div> <div class="tabs pure-u-1"></div> <h1 class="title pure-u-1" id="page-title"> Freedom of Information </h1> <article id="main-article-content" class="pure-u-1"> <div id="block-system-main" class="block block-system"> <div class="pure-g"> <div class="pure-u-1"> <div class="content"> <div id="node-5474" class="node node-page clearfix" about="/about-us/citizens-advice-scotland/freedom-information" typeof="foaf:Document"> <span property="dc:title" content="Freedom of Information" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-hide-sidebar field-type-list-boolean field-label-hidden"> <div class="field-items"> <div class="field-item even"></div> </div> </div> <div class="field field-name-field-intro field-type-text-long field-label-hidden"> <div class="field-items"> <div class="field-item even"><p>The<a href="https://www.foi.scot/foi-law"> Freedom of Information (Scotland) Act 2002</a> and the <a href="https://www.foi.scot/foi-law">Environmental Information (Scotland) Regulations 2004</a> give everyone the right to request information held by any Scottish public authority.</p> <div class="field field-name-field-body field-type-text-long field-label-hidden"> <div class="field-items"> <div class="field-item even"> <p>Citizens Advice Scotland, insofar as it undertakes duties and powers relating to the following services is subject to the requirements of the Act and the Regulations:</p> <ul> <li>the<a href="/about-us/consumer-advice/old-extra-help-unit"> Extra Help Unit</a></li> </ul> <p>All information on our website <a href="/">www.cas.org.uk</a> is available to download for free.</p> </div> </div> </div> </div> </div> </div> <div class="field field-name-field-body field-type-text-long field-label-hidden"> <div class="field-items"> <div class="field-item even"><h2>Publication scheme</h2> <p>For an outline of information that we already publish or that you can request from us please see our:</p> <ul> <li><a href="/about-us/citizens-advice-scotland/freedom-information/guide-information">Guide to information</a></li> </ul> <p>Our guide to information:</p> <ul> <li>allows you to see what information is available (and what is not available) in relation to each class</li> <li>states what charges may be applied</li> <li>explains how to find the information easily</li> <li>provides contact details for enquiries and to get help with accessing the information</li> <li>explains how to request information that has not been published.</li> </ul> <p>Alternatively you can contact us on聽0131 550 1000聽or by email, <a href="mailto:info@cas.org.uk">info@cas.org.uk</a>, to ask for a hard copy to be posted to you.</p> <p>Note: Citizens Advice Scotland has adopted the <a href="https://www.foi.scot/publication-schemes" target="_blank">Single Model Publication Scheme 2014</a>聽developed by the <a href="https://www.foi.scot/">Scottish Information Commissioner</a>.聽The adoption period runs until 31 May 2018. <a href="/about-us/citizens-advice-scotland/freedom-information/guide-information">Our guide to information</a> has been produced as part of the process of adopting the Single Model Publication Scheme.</p> <h2>How to request information which is not in our publication scheme</h2> <p>If the information you want is not in our publication scheme, you have the right to request it from us.聽 The Freedom of Information (Scotland) Act 2002 gives you a right of access to the information we hold (whether we publish it or not), subject to certain exemptions.</p> <p><strong>The form below should only be used to submit a Freedom of Information or Environmental Information request. </strong></p> <p><strong>For advice enquiries, find contact details of your local Citizens Advice Bureau聽<a href="https://www.cas.org.uk/bureaux?postcode=">here</a>.聽Citizens Advice Scotland cannot provide advice directly.聽</strong></p> <ul> <li><a href="/about-us/citizens-advice-scotland/freedom-information/freedom-information-form">Make a Freedom of Information Request</a> (via webform, email, or post)</li> </ul> <h2>Charges for information</h2> <p>There is no charge for downloading information from our website. If we send published information to you, we may ask you to pay the costs of providing it to you e.g., photocopying and postage.</p> <p>We may charge for unpublished information provided in response to a request for it.聽 Where it would cost us 拢100 or less to provide the information to you, we will not impose a charge. If it costs us between 拢100 and 拢600 to provide the information, we may ask you to pay 10% of that part of the cost.聽 So, for example, if it costs us 拢400, then we may charge up to 拢30 (i.e. first 拢100 is free, then we may charge 10% of the cost between 拢100 and 拢400).聽</p> <p>Where it would cost more than 拢600 to provide information to you, we may ask you to pay the costs as set out above up to 拢600 and the remaining costs over 拢600 in full.聽</p> <p>We are pleased to provide advice and assistance to help requesters frame their requests to reduce the possibility of charges for information.</p> <p>For further details of CAS's charging policy for information see:</p> <ul> <li><a href="/about-us/citizens-advice-scotland/freedom-information/charging-schedule">Information Requests - Charging Schedule</a></li> </ul> </div> </div> </div> <div class="field field-name-field-related-page field-type-entityreference field-label-above"> <div class="field-label">Related pages<span class="label-suffix">: </span></div> <div class="field-items"> <div class="field-item even"><a href="/about-us/citizens-advice-scotland/freedom-information/guide-information">Guide to information</a></div> <div class="field-item odd"><a href="/about-us/citizens-advice-scotland/freedom-information/freedom-information-form">Freedom of Information Form</a></div> <div class="field-item even"><a href="/about-us/citizens-advice-scotland/freedom-information/charging-schedule">Charging Schedule</a></div> </div> </div> <div class="field field-name-field-useful-site field-type-link-field field-label-above"> <div class="field-label">Useful sites<span class="label-suffix">: </span></div> <div class="field-items"> <div class="field-item even"><a href="https://www.foi.scot/">Scottish Information Commissioner</a></div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div>  <div id="sidebar-second" class="pure-u sidebar"> <div class="section"> <div class="pure-g"> <div class="pure-u-1" > <div> <div id="block-block-33" class="block block-block"> <div class="pure-g"> <div class="pure-u-1"> <div class="content"> <div class="crowbar hidden">聽</div> </div> </div> </div> </div> </div> </div> </div> </div> </div>  </div> </div> <div id="sidebar-first" class="pure-u sidebar"> <div class="section"> <div class="pure-g"> <div class="pure-u-1" > <div> <div id="block-menu-block-2" class="block block-menu-block"> <div class="pure-g"> <div class="pure-u-1"> <h2><a href="/about-us" title="Find our more about the Citizens Advice service across Scotland, including how to volunteer for your local CAB." class="active-trail">About us</a></h2> </div> <div class="pure-u-1"> <div class="content"> <div class="menu-block-wrapper menu-block-2 menu-name-main-menu parent-mlid-0 menu-level-2"> <ul class="menu"><li class="first expanded active-trail menu-mlid-547"><a href="/about-us/citizens-advice-scotland" class="active-trail">Citizens Advice Scotland</a><ul class="menu"><li class="first collapsed menu-mlid-567"><a href="/about-us/citizens-advice-scotland/our-services-bureaux">Our services to bureaux</a></li> <li class="collapsed menu-mlid-1215"><a href="/about-us/about-cas/cas-governance">Our governance</a></li> <li class="leaf menu-mlid-581"><a href="/about-us/citizens-advice-scotland/our-history">Our history</a></li> <li class="expanded active-trail active menu-mlid-3122"><a href="/about-us/citizens-advice-scotland/freedom-information" class="active-trail active">Freedom of Information</a><ul class="menu"><li class="first leaf menu-mlid-3123"><a href="/about-us/citizens-advice-scotland/freedom-information/guide-information">Guide to information</a></li> <li class="leaf menu-mlid-3121"><a href="/about-us/citizens-advice-scotland/freedom-information/charging-schedule">Information Requests - 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