International Journal of Physical Distribution and Logistics Management on LinkedIn: #consumers #distribution #management #order #fulfillment #performance…

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This is the interesting issue Yulia Vakulenko…"> <meta name="twitter:description" content="What to #consumers think about #distribution #management and #order #fulfillment #performance in #logistics? This is the interesting issue Yulia Vakulenko…"> <meta property="og:description" content="What to #consumers think about #distribution #management and #order #fulfillment #performance in #logistics? This is the interesting issue Yulia Vakulenko…"> <meta property="og:title" content="International Journal of Physical Distribution and Logistics Management on LinkedIn: #consumers #distribution #management #order #fulfillment #performance…"> <meta name="twitter:title" content="International Journal of Physical Distribution and Logistics Management on LinkedIn: #consumers #distribution #management #order #fulfillment #performance…"> <title>International Journal of Physical Distribution and Logistics Management on LinkedIn: #consumers #distribution #management #order #fulfillment #performance…</title> <meta name="twitter:card" content="summary_large_image"> <meta name="robots" content="noarchive, max-image-preview:large"> <meta property="lnkd:url" content="https://www.linkedin.com/feed/update/urn:li:activity:7256572617225072641"> <meta property="og:type" content="article"> <meta property="og:url" content="https://www.linkedin.com/posts/international-journal-of-physical-distribution-and-logistics-management_consumers-distribution-management-activity-7256572617225072641-0I6d"> <meta property="og:image" content="https://media.licdn.com/dms/image/v2/D4E22AQEGdEqsm3Ce7Q/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1730101730880?e=2147483647&v=beta&t=OtAiF0ukgIYzkbv0h9dQ53S56kUqLsTwYOk34-Gew9Q"> <meta name="twitter:image" content="https://media.licdn.com/dms/image/v2/D4E22AQEGdEqsm3Ce7Q/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1730101730880?e=2147483647&v=beta&t=OtAiF0ukgIYzkbv0h9dQ53S56kUqLsTwYOk34-Gew9Q"> <meta name="twitter:site" content="@linkedin"> <meta property="twitter:url" content="https://www.linkedin.com/posts/international-journal-of-physical-distribution-and-logistics-management_consumers-distribution-management-activity-7256572617225072641-0I6d"> <meta name="clientSideIngraphs" content="1" data-gauge-metric-endpoint="/feedcontent-guest/api/ingraphs/gauge" data-counter-metric-endpoint="/feedcontent-guest/api/ingraphs/counter"> <link rel="stylesheet" href="https://static.licdn.com/aero-v1/sc/h/1hrv66730ff3p711k86f1bnlj"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"SocialMediaPosting","@id":"https://www.linkedin.com/posts/international-journal-of-physical-distribution-and-logistics-management_consumers-distribution-management-activity-7256572617225072641-0I6d","datePublished":"2024-10-28T07:48:52.519Z","image":{"url":"https://media.licdn.com/dms/image/v2/D4E22AQEGdEqsm3Ce7Q/feedshare-shrink_2048_1536/feedshare-shrink_2048_1536/0/1730101730880?e=2147483647&v=beta&t=OtAiF0ukgIYzkbv0h9dQ53S56kUqLsTwYOk34-Gew9Q","@type":"ImageObject"},"articleBody":"What to #consumers think about #distribution #management and #order #fulfillment #performance in #logistics? This is the interesting issue Yulia Vakulenko, Diogo Figueirinhas, Daniel Hellström and Henrik Pålsson from Lund University approached in this latest IJPDLM paper, enjoy the read:\n\n⏩ #research #contribution: This study analyzes #online #consumer #reviews and #ratings to assess e-retail order fulfillment performance. Text #mining and #analytics were employed to examine over 100 m online #purchase #orders, along with associated consumer reviews and ratings from Amazon US. Using #natural #language #processing #techniques, the corpus of reviews was structured to pinpoint touchpoints related to order fulfillment. The study reveals 12 touchpoints within the #order #fulfillment #process, which are split into three groups: delivery, packaging and returns. These touchpoints significantly influence #star #ratings: positive experiences elevate them, while negative ones reduce them. \n\n📶 #management #impact: In e-retail and logistics, comprehending touchpoints in the order fulfillment process is pivotal. This understanding helps #improve #consumer #interactions and enhance satisfaction. Such insights not only #drive #higher #conversion #rates but also guide informed managerial decisions, particularly in #service #development. Drawing upon consumer-generated data, this research identifies a cohesive set of touchpoints within the order fulfillment process and quantitatively evaluates their influence on consumer experience using star ratings as a metric.\n\n➡ https://lnkd.in/eveKQpiE\n\n⏺ Citation: Vakulenko, Y., Figueirinhas, D., Hellström, D., Pålsson, H. (2024), \"The impact of order fulfillment on consumer experience: text mining consumer reviews from Amazon US\", International Journal of Physical Distribution and Logistics Management, 54, 6, 558-585.","sharedContent":{"@type":"WebPage"},"author":{"name":"International Journal of Physical Distribution and Logistics Management","image":{"url":"https://media.licdn.com/dms/image/v2/D560BAQGs0KAWvgNTcw/company-logo_100_100/company-logo_100_100/0/1699977253098?e=2147483647&v=beta&t=zP6J2FwRGeb5l4dByt-Onxo4E6zy3lZdj57po4E1bM0","@type":"ImageObject"},"url":"https://uk.linkedin.com/company/international-journal-of-physical-distribution-and-logistics-management","@type":"Organization","interactionStatistic":{"@type":"InteractionCounter","interactionType":"http://schema.org/FollowAction","userInteractionCount":0}},"hasPart":{"@type":"WebPageElement","isAccessibleForFree":false,"cssSelector":".details"}} </script>  </head> <body dir="ltr">  <form class="google-auth" 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main-feed-activity-card main-feed-activity-card-with-comments" data-activity-urn="urn:li:activity:7256572617225072641" data-featured-activity-urn="urn:li:activity:7256572617225072641" data-attributed-urn="urn:li:share:7256572615874555904">   <div class="flex"> <div class="base-main-feed-card__entity-lockup"> <div class="flex items-center font-sans mb-1" data-test-id="main-feed-activity-card__entity-lockup"> <a href="https://uk.linkedin.com/company/international-journal-of-physical-distribution-and-logistics-management?trk=public_post_feed-actor-image" class="relative" data-tracking-control-name="public_post_feed-actor-image" data-tracking-will-navigate> <img class="inline-block relative w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/D560BAQGs0KAWvgNTcw/company-logo_100_100/company-logo_100_100/0/1699977253098?e=2147483647&v=beta&t=zP6J2FwRGeb5l4dByt-Onxo4E6zy3lZdj57po4E1bM0" data-ghost-classes="bg-color-entity-ghost-background" 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 </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" data-test-id="main-feed-activity-card__ellipsis-menu"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="public_post_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a href="/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Finternational-journal-of-physical-distribution-and-logistics-management_consumers-distribution-management-activity-7256572617225072641-0I6d&trk=public_post_ellipsis-menu-semaphore-sign-in-redirect&guestReportContentType=POST&_f=guest-reporting" data-tracking-control-name="public_post_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="POST" data-semaphore-content-urn="urn:li:activity:7256572617225072641" data-semaphore-tracking-prefix="public_post_ellipsis-menu-semaphore" data-is-logged-in="false" data-modal="semaphore__toggle" class="semaphore__toggle visited:text-color-text-secondary ellipsis-menu__semaphore ellipsis-menu__item-button flex items-center w-full p-1 cursor-pointer font-sans text-sm font-bold link-styled focus:link-styled link:no-underline active:bg-color-background-container-tint focus:bg-color-background-container-tint 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href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fdistribution&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#distribution</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fmanagement&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#management</a> and <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Forder&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#order</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Ffulfillment&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#fulfillment</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fperformance&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#performance</a> in <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Flogistics&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#logistics</a>? This is the interesting issue <a class="link" href="https://se.linkedin.com/in/yulia-vakulenko-57a08770?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Yulia Vakulenko</a>, Diogo Figueirinhas, <a class="link" href="https://se.linkedin.com/in/daniel-hellstroem-5221a2b?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Daniel Hellström</a> and <a class="link" href="https://se.linkedin.com/in/henrik-p%C3%A5lsson-6b512058?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Henrik Pålsson</a> from <a class="link" href="https://se.linkedin.com/school/lunduniversity/?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Lund University</a> approached in this latest IJPDLM paper, enjoy the read: ⏩ <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fresearch&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#research</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fcontribution&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#contribution</a>: This study analyzes <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fonline&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#online</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fconsumer&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#consumer</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Freviews&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#reviews</a> and <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fratings&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#ratings</a> to assess e-retail order fulfillment performance. Text <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fmining&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#mining</a> and <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fanalytics&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#analytics</a> were employed to examine over 100 m online <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fpurchase&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#purchase</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Forders&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#orders</a>, along with associated consumer reviews and ratings from Amazon US. Using <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fnatural&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#natural</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Flanguage&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#language</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fprocessing&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#processing</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Ftechniques&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#techniques</a>, the corpus of reviews was structured to pinpoint touchpoints related to order fulfillment. The study reveals 12 touchpoints within the <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Forder&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#order</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Ffulfillment&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#fulfillment</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fprocess&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#process</a>, which are split into three groups: delivery, packaging and returns. These touchpoints significantly influence <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fstar&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#star</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fratings&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#ratings</a>: positive experiences elevate them, while negative ones reduce them. 📶 <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fmanagement&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#management</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fimpact&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#impact</a>: In e-retail and logistics, comprehending touchpoints in the order fulfillment process is pivotal. This understanding helps <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fimprove&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#improve</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fconsumer&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#consumer</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Finteractions&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#interactions</a> and enhance satisfaction. Such insights not only <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fdrive&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#drive</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fhigher&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#higher</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fconversion&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#conversion</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Frates&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#rates</a> but also guide informed managerial decisions, particularly in <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fservice&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#service</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fdevelopment&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#development</a>. Drawing upon consumer-generated data, this research identifies a cohesive set of touchpoints within the order fulfillment process and quantitatively evaluates their influence on consumer experience using star ratings as a metric. ➡ <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FeveKQpiE&urlhash=5uP8&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/eveKQpiE</a> ⏺ Citation: Vakulenko, Y., Figueirinhas, D., Hellström, D., Pålsson, H. (2024), "The impact of order fulfillment on consumer experience: text mining consumer reviews from Amazon US", <a class="link" href="https://uk.linkedin.com/company/international-journal-of-physical-distribution-and-logistics-management?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>International Journal of Physical Distribution and Logistics Management</a>, 54, 6, 558-585.</p>  </div> <ul class="grid grid-cols-6 grid-rows-[60%_40%] w-main-feed-card-media feed-images-content list-none pl-0 " data-test-id="feed-images-content"> <li class="bg-color-background-container-tint text-[0px] col-span-full row-span-full " data-test-id="feed-images-content__list-item" data-position="0"> <img class="lazy-load w-full object-cover object-center h-full babybear:max-h-[400px]" 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data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt="View profile for Cedrik Hoffmann, graphic">  </a> <div class="flex flex-col self-start min-w-0 ml-1 "> <div class="text-color-text "> <a class="text-sm link-styled no-underline leading-open" href="https://uk.linkedin.com/in/cedrikhoffmann?trk=public_post_feed-actor-name" data-tracking-control-name="public_post_feed-actor-name" aria-label="View profile for Cedrik Hoffmann" data-tracking-will-navigate> Cedrik Hoffmann </a>  </div> <p class="!text-xs text-color-text-low-emphasis leading-[1.33333] m-0 truncate">  Co-Founder & CEO @ Ameba | Eliminate stock-outs, overproduction, and tedious admin work by harnessing the power of data in your supply chain </p> <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 3mo  </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 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outline-offset-[-2px]">  <icon class="ellipsis-menu__item-icon text-color-text h-[24px] w-[24px] mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/iq0x9q37wj214o129ai1yjut"> </icon> Report this post </a>  </li>  </ul>  </div> </div> </div> <div class="attributed-text-segment-list__container relative mt-1 mb-1.5 babybear:mt-0 babybear:mb-0.5"> <p class="attributed-text-segment-list__content text-color-text !text-sm whitespace-pre-wrap break-words " dir="ltr" data-test-id="main-feed-activity-card__commentary">🚨 TOP <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fsupplychain&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#SUPPLYCHAIN</a> READS FOR SUMMER 🚨 <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fsupplychainmanagement&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#supplychainmanagement</a> is complex - and, just like myself, only few folks in the industry had a formal education on <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fmanufacturing&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#manufacturing</a>, <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fdemandplanning&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#demandplanning</a>, <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fsourcing&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#sourcing</a>, <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fprocurement&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#procurement</a>, <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Flogistics&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#logistics</a> or <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fwarehousing&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#warehousing</a>. We just learned by doing. Hence, I thought I might share some of the books that I found really useful and that are still engaging enough to read on a beach: 1) Arriving Today – A great walkthrough of the journey of a product from a factory all the way to the hands of consumers: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FehFtFxqT&urlhash=0SHo&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/ehFtFxqT</a> 2) The Supply Chain Revolution – Great collection of cases on the critical role supply chains play for companies and their competitive advantage: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FeBqDFqK8&urlhash=HNGv&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/eBqDFqK8</a> 3) The Goal – Absolute classic for operations management and why it is so challenging to manage bottlenecks along an operation: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FePCqQ_Gb&urlhash=k9wF&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/ePCqQ_Gb</a> 4) Flow - A bit more of an advanced read (ideally for practitioners) that challenges conventional supply chain heuristics and pushes for a rethink around costs, inventory, and the view supply chains are just a sequential chain of events rather than an organism-like network that needs to be managed (guess what was the inspiration behind the name <a class="link" href="https://uk.linkedin.com/company/amebasystems?trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>Ameba</a> ;) <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FeYiK3j93&urlhash=3HVs&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/eYiK3j93</a> </p>  </div>  <a href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Eamazon%2Eco%2Euk%2Fdp%2F006298795X%2Fref%3Dtsm_1_fb_lk&urlhash=AJZl&trk=public_post_feed-article-content" target="_self" data-tracking-control-name="public_post_feed-article-content" data-tracking-will-navigate class="flex flex-col feed-article-content" data-test-id="article-content"> <img alt="Arriving Today: From Factory to Front Door -- Why Everything Has Changed About How and What We Buy" class="lazy-load w-main-feed-card-media object-cover babybear:max-h-[400px]" data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D4E27AQEBd8Adw_JOQA/articleshare-shrink_800/articleshare-shrink_800/0/1722881989358?e=2147483647&v=beta&t=8-zyLcWdPJIkhTIVt5t6iwB-eBcqytSoMcwzvKk4X5s" data-ghost-classes="tw-feed-content-ghost-image" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/42byfw7gh464l64dlwodbbdez">  <section class="flex justify-between article-content__header py-1"> <header> <h2 class="tw-feed-content-title" dir="ltr" data-test-id="article-content__title"> Arriving Today: From Factory to Front Door -- Why Everything Has Changed About How and What We Buy </h2> <h3 class="tw-feed-content-subtitle" data-test-id="article-content__subtitle"> amazon.co.uk </h3> </header>  </section> </a> <code id="i18n_reaction_singular" style="display: none"></code> <code id="i18n_reactions_plural" style="display: none"></code> <div class="flex items-center font-sans text-sm babybear:text-xs main-feed-activity-card__social-actions"> <a 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Data-Driven Decision Making: Top retailers like Walmart use real-time data to optimize inventory levels and staffing. This enables quick reactions to market changes and avoids overstocking, boosting operational efficiency. 2. AI-Powered Demand Forecasting: AI helps predict customer demand accurately. Retail giants like Target use AI algorithms to analyze sales data and external factors, minimizing overproduction risks and enhancing customer satisfaction. 3. Efficient Supply Chain Management: Amazon excels in supply chain management through automation and real-time tracking. Advanced logistics ensure products move swiftly from warehouses to customers, reducing lead times and costs. 4. Lean Inventory Practices: Zara’s just-in-time system maintains lean inventories, reducing waste and ensuring stores are stocked with the latest trends, minimizing excess stock and storage costs. 5. Technology Integration: Leading retailers use ERP systems to integrate sales, inventory, finance, and HR. Companies like Costco streamline operations, enabling faster, informed decision-making. 6. Workforce Optimization: AI-driven scheduling at Best Buy matches shifts to customer traffic, ensuring optimal staffing during peak hours while reducing labour costs. 7. Sustainability in Operations: IKEA focuses on sustainable sourcing and waste reduction, meeting consumer demand for greener products while lowering operational costs. 8. Automation in Warehouse: Amazon uses automation to transform warehouses. Robots pick, pack, and sort products, increasing fulfilment speed and reducing labour costs. 9. Agility and flexibility: Retailers like Nike adapt quickly to market shifts. Shortened product development cycles ensure they meet customer expectations faster than competitors. 10. Continuous Process Improvement: Costco invests in refining processes using methodologies like Six Sigma to eliminate inefficiencies, ensuring cost-effectiveness and customer focus. Conclusion: Operational excellence is crucial for successful retail businesses. 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Retail Innovation COO of the Year (UK) 2022, Retail Tech COO of the Year 2023 (UK) and Omnichannel eCommerce COO of the Year 2024 (UK) </p> <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 4mo  </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" data-test-id="main-feed-activity-card__ellipsis-menu"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="public_post_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a href="/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fstuartcford_target-deepens-bets-on-supply-chain-inventory-activity-7222158107072757760-qWG-&trk=public_post_ellipsis-menu-semaphore-sign-in-redirect&guestReportContentType=POST&_f=guest-reporting" data-tracking-control-name="public_post_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="POST" data-semaphore-content-urn="urn:li:activity:7222158107072757760" data-semaphore-tracking-prefix="public_post_ellipsis-menu-semaphore" data-is-logged-in="false" data-modal="semaphore__toggle" class="semaphore__toggle visited:text-color-text-secondary ellipsis-menu__semaphore ellipsis-menu__item-button flex items-center w-full p-1 cursor-pointer font-sans text-sm font-bold link-styled focus:link-styled link:no-underline active:bg-color-background-container-tint focus:bg-color-background-container-tint hover:bg-color-background-container-tint outline-offset-[-2px]">  <icon class="ellipsis-menu__item-icon text-color-text h-[24px] w-[24px] mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/iq0x9q37wj214o129ai1yjut"> </icon> Report this post </a>  </li>  </ul>  </div> </div> </div> <div class="attributed-text-segment-list__container relative mt-1 mb-1.5 babybear:mt-0 babybear:mb-0.5"> <p class="attributed-text-segment-list__content text-color-text !text-sm whitespace-pre-wrap break-words " dir="ltr" data-test-id="main-feed-activity-card__commentary">Target is experiencing the benefits of machine learning technology for their inventory management. “Stronger profit outcomes, improved in-stocks, and perhaps most importantly, increased flexibility, allowing us to react quickly to changing trends. That, in turn, has led to the best in-stock levels in four years even with inventory levels down...”- Christina Hennington, Chief Growth Officer, Target Machine learning takes inventory management to a new level. Dropit helps retailers achieve measurable improvements, including: decreased out-of-stocks, reduced markdown margins, increased sell-through rate, increased inventory turnover, and overall cost reductions. <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fbit%2Ely%2F4djIgsB&urlhash=tOw4&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://bit.ly/4djIgsB</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fdropit&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#dropit</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fretailindustry&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" 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This white paper delves into the often-overlooked field of reverse logistics, exploring cutting-edge strategies to curtail return rates, such as AR/VR integration, advanced personalization techniques and sophisticated AI-driven analytics. We also discuss prominent use cases, the financial implications of an efficient reverse logistics system, and practical solutions that companies can implement to refine returns management and integrate it into an overarching supply chain strategy. Read it here: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2Fghkys3VD&urlhash=2aV2&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/ghkys3VD</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fbristlecone&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#Bristlecone</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fsupplychain&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#SupplyChain</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Freverselogistics&trk=public_post-text" 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border-color-surface-border border-solid p-3 text-center text-md text-color-text-low-emphasis"> To view or add a comment, <a href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fbristlecone_rethinking-returns-strategies-for-efficient-activity-7207381267401646081-YPgM&trk=public_post_feed-cta-banner-cta" target="" aria-label="To view or add a comment, sign in" data-tracking-control-name="public_post_feed-cta-banner-cta" data-tracking-will-navigate="true" class="feed-cta-banner__link link">sign in</a> </p> </article> <code id="is-mobile" style="display: none"></code> </div> </li> <li class="mb-1.5"> <div class="link-overlay relative"> <a aria-label="Post by Karthik Saravanan" class="absolute left-0 top-0 h-full w-full z-1 !border-0" data-tracking-control-name="link-overlay-public_post" href="https://www.linkedin.com/posts/karthiksaravanan_targets-supply-chain-chief-turned-to-stores-activity-7207223324425265152-8TES" target="_self"></a> <article class="relative px-2 pb-0 bg-color-background-container container-lined pt-1.5 main-feed-activity-card related-posts__crosslink" data-activity-urn="urn:li:activity:7207223324425265152" data-featured-activity-urn="urn:li:activity:7207223324425265152" data-attributed-urn="urn:li:share:7207223322655297537">   <div class="flex"> <div class="base-main-feed-card__entity-lockup"> <div class="flex items-center font-sans mb-1" data-test-id="main-feed-activity-card__entity-lockup"> <a href="https://cn.linkedin.com/in/karthiksaravanan?trk=public_post_feed-actor-image" class="relative" data-tracking-control-name="public_post_feed-actor-image" data-tracking-will-navigate> <img class="inline-block relative rounded-[50%] w-6 h-6 " data-delayed-url="https://media.licdn.com/dms/image/v2/C4D03AQH7zKk6woPv-w/profile-displayphoto-shrink_400_400/profile-displayphoto-shrink_400_400/0/1653893290319?e=2147483647&v=beta&t=Qg-W0EN8-ZrA8XMb8GP3wDMHVOFQ1pyofGA-XKoplgE" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/9c8pery4andzj6ohjkjp54ma2" alt="View profile for Karthik Saravanan, graphic">  </a> <div class="flex flex-col self-start min-w-0 ml-1 "> <div class="text-color-text "> <a class="text-sm link-styled no-underline leading-open" href="https://cn.linkedin.com/in/karthiksaravanan?trk=public_post_feed-actor-name" data-tracking-control-name="public_post_feed-actor-name" aria-label="View profile for Karthik Saravanan" data-tracking-will-navigate> Karthik Saravanan </a>  </div> <p class="!text-xs text-color-text-low-emphasis leading-[1.33333] m-0 truncate">  Decision Intel. (Corporate Finance + AI/ML + Super Computing) #selfdrivingenterprise #supplychain </p> <span class="!text-xs text-color-text-low-emphasis leading-[1.33333] flex"> <time class="flex-none"> 5mo  </time>  </span> </div>  </div> </div> <div class="ellipsis-menu absolute right-0 top-0 main-feed-activity-card__ellipsis-menu !top-auto !relative !mr-1" data-test-id="main-feed-activity-card__ellipsis-menu"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="public_post_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a href="/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fposts%2Fkarthiksaravanan_targets-supply-chain-chief-turned-to-stores-activity-7207223324425265152-8TES&trk=public_post_ellipsis-menu-semaphore-sign-in-redirect&guestReportContentType=POST&_f=guest-reporting" data-tracking-control-name="public_post_ellipsis-menu-semaphore-sign-in-redirect" data-tracking-will-navigate data-item-type="semaphore" data-semaphore-content-type="POST" data-semaphore-content-urn="urn:li:activity:7207223324425265152" data-semaphore-tracking-prefix="public_post_ellipsis-menu-semaphore" data-is-logged-in="false" data-modal="semaphore__toggle" class="semaphore__toggle visited:text-color-text-secondary ellipsis-menu__semaphore ellipsis-menu__item-button flex items-center w-full p-1 cursor-pointer font-sans text-sm font-bold link-styled focus:link-styled link:no-underline active:bg-color-background-container-tint focus:bg-color-background-container-tint hover:bg-color-background-container-tint outline-offset-[-2px]">  <icon class="ellipsis-menu__item-icon text-color-text h-[24px] w-[24px] mr-1" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/iq0x9q37wj214o129ai1yjut"> </icon> Report this post </a>  </li>  </ul>  </div> </div> </div> <div class="attributed-text-segment-list__container relative mt-1 mb-1.5 babybear:mt-0 babybear:mb-0.5"> <p class="attributed-text-segment-list__content text-color-text !text-sm whitespace-pre-wrap break-words " dir="ltr" data-test-id="main-feed-activity-card__commentary">Very interesting interview with Target Supply-Chain Chief. An excerpt which caught my eye. This will be a question many supply-chain chiefs will be facing. Accurate base-demand prediction (AI/ML) and ability to integrate these base-demand estimates into Supply Chain org will be key to respond to demand-side and supply-side changes. End of the day if the balance sheet load of inventory is pared down it reduces cash conversion cycle. Agree? <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fmachinelearning&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#machinelearning</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fsupplychainorchestration&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#supplychainorchestration</a> <a class="link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Ffeed%2Fhashtag%2Fcash&trk=public_post-text" target="_self" data-tracking-control-name="public_post-text" data-tracking-will-navigate>#cash</a> Begin Quote: WSJ: How are you managing inventory levels differently today than before the pandemic? McCarthy: We continue to do a lot of the same efforts around making sure we’re going after seasonal moments and seasonal buys, making sure that our merchants and our planning and our inventory management team are out there finding the next best item. Our frequency team’s working so closely with our national brand suppliers and doubling down on owned brands. Part of what’s different is also some of the investments that we’ve made in inventory-management technology modernization. Our base demand forecast is more accurate today than it was a few years ago as we’ve invested in machine learning and AI to help us harness a more powerful forecasting engine to then fuel our choices around which stores to place it, to provide a better purchasing plan as we think about providing that visibility to our suppliers. All of those things together, along with our supply chain running in a really coordinated and efficient manner, are leading to the really healthy inventory position that we sit in today. End Quote: <a class="link" href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Flnkd%2Ein%2FgenaZByE&urlhash=Mo4j&trk=public_post-text" target="_self" rel="nofollow" data-tracking-control-name="public_post-text" data-tracking-will-navigate>https://lnkd.in/genaZByE</a></p>  </div>  <a href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fwww%2Ewsj%2Ecom%2Farticles%2Ftargets-supply-chain-chief-turned-to-stores-to-answer-the-online-fulfillment-challenge-167b20bc&urlhash=zSex&trk=public_post_feed-article-content" target="_self" data-tracking-control-name="public_post_feed-article-content" data-tracking-will-navigate class="flex flex-col feed-article-content" data-test-id="article-content"> <img alt="Target’s Supply-Chain Chief Turned to Stores to Answer the Online Fulfillment Challenge" class="lazy-load w-main-feed-card-media object-cover babybear:max-h-[400px]" 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Take McDonald's, for instance, which continuously benchmarks its service speed and efficiency against industry standards. By identifying areas where they lag behind competitors and implementing best practices, McDonald's can streamline operations, reduce wait times, and enhance customer satisfaction. Similarly, Toyota leverages benchmarking to refine its manufacturing processes through the Toyota Production System. By benchmarking against industry leaders in lean manufacturing, Toyota can identify inefficiencies, minimize waste, and optimize production, ultimately leading to higher quality products and lower costs. Amazon utilizes benchmarking extensively to enhance its e-commerce platform and cloud services. By benchmarking user experience, fulfillment processes, and delivery speed, Amazon can identify areas for improvement and stay ahead of customer expectations, driving customer loyalty and market share. Benchmarking success relies on clear objectives, relevant metrics, partner selection, accurate data collection, thorough analysis, adaptation of best practices, detailed implementation planning, continuous monitoring, ethical conduct, and organizational commitment. These aspects ensure effectiveness, drive improvement, and maintain competitiveness in the market. 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For example, their AI can recognize a top-selling toy in a particular region, and automatically send more items to those stores. And if a toy is selling better in the Midwest compared to the East Coast, we can reposition inventory to that area of the country." 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Managing it effectively is crucial to avoid storage costs, impaired profits, and missed growth opportunities. 🚀 Take proactive steps now: 🔹 Monitor inventory turnover & shelf life. 🔹 Use AI solutions for smarter forecasts. 🔹 Build strong supplier relationships for better returns. 💡 Want to reduce stock that’s weighing your business down? 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International Journal of Physical Distribution and Logistics Management on LinkedIn: #consumers #distribution #management #order #fulfillment #performance…