FAQ | Statcounter

<!DOCTYPE html> <head> <title>FAQ | Statcounter</title> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="utf-8"> <meta name="Author" content="Statcounter"> <meta name="Keywords" content="my, projects, key, words. support"> <meta name="Description" content="Simple to Register"> <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=0"> <meta name="referrer" content="origin-when-cross-origin"> <meta property="og:image" content="https://www.statcounter.com/images/og_image.png"> <meta property="og:locale" content="en_IE"> <meta property="og:type" content="website"> <meta property="og:title" content="Statcounter - Web Analytics Made Easy"> <meta property="og:description" content="A free yet reliable invisible web tracker, highly configurable hit counter and real-time detailed web stats."> <meta property="og:url" content="http://statcounter.com/"> <meta property="og:site_name" content="Statcounter"> <link rel="preconnect" 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href="/css/sticky-nav.css?cb=098824195"> <script src="https://ajax.aspnetcdn.com/ajax/jQuery/jquery-2.1.3.min.js"></script> <script src="https://ajax.aspnetcdn.com/ajax/jquery.ui/1.11.2/jquery-ui.min.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/statcounter-758f2ac613.js"></script><script type="text/javascript" src="/js/packed/sc-perf-15d6a5f857.js"></script><script type="text/javascript" src="/js/sticky-nav-inline.jquery.js"></script><script type="text/javascript" src="/js/scroll-with-stickynav-inline.jquery.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/support.jquery-8f95e6237d.js"></script></head> <body id="section-support" class="page-internal page-knowledge-base page-support sticky-nav"><header><div id="sticky-nav"><div id="mobile-menu"><a href="/login/" id="login">Log In</a><div id="mobile-menu-accordion"><h3>Product</h3> <div> <ul> <li><a href="/features/">Features</a></li> <li><a href="/pricing/">Pricing</a></li> <li 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class="inline-form" action="/support/search/"><input type="text" name="search_text" id="search_text" size="65" value="" minlength="1" maxlength="65" placeholder="Search Support" title="" class="textbox input" autocapitalize="on"> <input type="submit" class="no-image"></input></form></h3> </div> </div></div></header><div id="main-el"> <div class="row clearfix"> <div class="col col-span-4 aside"><ul class="support-section-navigation"><li id="installation-category" class="category has-child-articles closed"><div class="category-title-container"><span>Installation<svg viewBox="0 0 9 6" style="background-color:#ffffff00" xmlns="http://www.w3.org/2000/svg" width="9px" height="6px"> <path d="M 7.6611 0 L 4.5005 3.481 L 1.3389 0 L 0 1.4118 L 4.3514 6 L 4.5005 5.821 L 4.6486 6 L 9 1.4118 L 7.6611 0 Z" fill="#ffffff"/> </svg></span></div><ul><li id="default-installation-guide"><a href="/default/">Default Installation Guide</a></li><li id="platform-installation-guides"><a href="/install-guides/">Platform Installation Guides</a></li></ul> </li><li id="using-statcounter-category" class="category has-child-articles closed"><div class="category-title-container"><span>Using Statcounter<svg viewBox="0 0 9 6" style="background-color:#ffffff00" xmlns="http://www.w3.org/2000/svg" width="9px" height="6px"> <path d="M 7.6611 0 L 4.5005 3.481 L 1.3389 0 L 0 1.4118 L 4.3514 6 L 4.5005 5.821 L 4.6486 6 L 9 1.4118 L 7.6611 0 Z" fill="#ffffff"/> </svg></span></div><ul><li id="using-statcounter"><a href="/support/using-statcounter/">Using Statcounter</a></li><li id="analyze-your-first-visitors"><a href="/support/analyze-your-first-visitors/">Analyze Your First Visitors</a></li><li id="install-the-mobile-app"><a href="/support/install-the-mobile-app/">Install the Mobile App</a></li><li id="ignore-your-own-visits"><a href="/support/ignore-your-own-visits/">Ignore your own visits</a></li><li id="explore-visitor-paths"><a href="/support/explore-visitor-paths/">Explore Visitor Paths</a></li><li id="configure-your-email-reports"><a href="/support/configure-your-email-reports/">Configure your email reports</a></li><li id="filter-your-reports"><a href="/support/filter-your-reports/">Filter Your Reports</a></li><li id="add-visitor-labels-and-alerts"><a href="/support/add-visitor-labels-and-alerts/">Add Visitor Labels & Alerts</a></li><li id="add-another-project"><a href="/support/add-another-project/">Add Another Project</a></li><li id="sync-your-google-keyword-data"><a href="/support/sync-your-google-keyword-data/">Sync Your Google Keyword Data</a></li><li id="set-up-multiple-users"><a href="/support/set-up-multiple-users/">Set Up Multiple Users </a></li><li id="view-google-ads-keywords-in-statcounter"><a href="/support/view-google-ads-keywords-in-statcounter/">View Google Ads Keywords in Statcounter</a></li><li id="analyze-landing-pages"><a href="/support/analyze-landing-pages/">Analyze Your Landing Pages</a></li><li id="live-update"><a href="/support/live-update/">Watch a live update of your visitors</a></li><li id="track-conversion-rate"><a href="/support/track-conversion-rate/">Track Your Conversion Rate</a></li><li id="detect-click-fraud"><a href="/support/detect-click-fraud/">Detect Click Fraud</a></li><li id="session-replay"><a href="/support/session-replay/">Session Replay Guide</a></li><li id="session-replay-filters"><a href="/support/session-replay-filters/">Zone in on the important sessions to watch with filters</a></li></ul> </li><li id="faq" class="category has-child-articles closed"><div class="category-title-container"><span>FAQ<svg viewBox="0 0 9 6" style="background-color:#ffffff00" xmlns="http://www.w3.org/2000/svg" width="9px" height="6px"> <path d="M 7.6611 0 L 4.5005 3.481 L 1.3389 0 L 0 1.4118 L 4.3514 6 L 4.5005 5.821 L 4.6486 6 L 9 1.4118 L 7.6611 0 Z" fill="#ffffff"/> </svg></span></div><ul> <li id="nav-knowledge-base-general"><a href="/support/faq/">General</a></li> <li id="nav-knowledge-base-installation"><a href="/support/faq/?filter=Installation">Installation</a></li> <li id="nav-knowledge-base-configuration"><a href="/support/faq/?filter=Configuration">Configuration</a></li> <li id="nav-knowledge-base-upgrade"><a href="/support/faq/?filter=Upgrade">Upgrade</a></li> <li id="nav-knowledge-base-bugs" class="active"><a href="/support/faq/?filter=Bugs">Bugs</a></li> <li id="nav-knowledge-base-statistics"><a href="/support/faq/?filter=Statistics">Statistics</a></li> <li id="nav-knowledge-base-billing"><a href="/support/faq/?filter=Billing">Billing</a></li> <li id="nav-knowledge-base-forum"><a href="/support/faq/?filter=Forum">Forum</a></li> <li id="nav-knowledge-base-definitions"><a href="/support/faq/?filter=Definitions">Definitions</a></li> <li id="nav-knowledge-base-advertising"><a href="/support/faq/?filter=Advertising">Advertising</a></li> </ul></li><li id="nav-contact" class="category"><a href="/support/contact/"><span>Contact Us</span></a></li></ul></div><div class="col col-span-8"><div class="panel padded-panel web-panel kb-answer"><h2>All of my visitors are coming up with a "no referring link" - is there a problem?</h2><p>You more than likely do not have the code installed correctly, or it has been corrupted over time, or you chose the basic HTML counter option when installing your code. <br> <br>You need to delete the current code from your webpage and insert a fresh new clean unaltered copy back into your website to start getting the referrals logged again.</p><div id='social-and-feedback'> <div class="row clearfix"> <div class='col col-span-6'><div class="addthis_inline_share_toolbox_2utb"></div></div><div class='col col-span-6'><ul class='section-feedback'><li>Did you find this article useful? <div class='btn-feedback-container'><span class='btn-feedback yes'>Yes<svg id="Untitled-Page%201" viewBox="0 0 21 19" style="background-color:#ffffff00" version="1.1" xmlns="http://www.w3.org/2000/svg" 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2.0405 9.001 1.8567 9.0422 C 1.6733 9.0845 1.5264 9.2515 1.53 9.4316 C 1.6548 11.0969 2.2257 12.6287 2.7488 13.873 C 3.2712 15.1169 4.5872 16.7158 4.7466 16.9001 C 4.9054 17.0845 5.0361 17.0679 5.2404 17.0422 C 5.4441 17.0171 7.4971 16.6616 7.697 16.6279 C 7.8972 16.5945 8.0769 16.5151 8.0933 16.4651 C 8.1094 16.4146 8.228 16.1052 8.2483 15.9753 C 8.2688 15.8459 8.1296 15.8667 8.0525 15.8838 Z" fill="#064685"/> </g> </svg></span><span class='btn-feedback no'>No<svg id="Untitled-Page%201" viewBox="0 0 21 19" style="background-color:#ffffff00" version="1.1" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" x="0px" y="0px" width="21px" height="19px" > <g id="Layer%201"> <path d="M 19.1719 6.5911 C 19.5781 7.0803 19.4973 7.8428 19.4854 8.1382 C 19.4734 8.4326 19.2211 8.814 19.1072 8.7461 C 18.9934 8.6787 18.2917 8.5254 18.2917 8.6055 C 18.2917 8.6846 18.8556 8.7712 19.0833 8.8201 C 19.311 8.8696 19.9108 9.355 19.9108 10.0562 C 19.9108 10.7568 18.9094 11.2913 18.4355 11.2913 C 17.9622 11.2913 17.668 11.1626 17.2125 11.0889 C 16.7566 11.0151 15.479 11.3345 15.1614 11.3467 C 14.8438 11.3589 14.6216 11.7402 14.6216 12.2876 C 14.6096 13.4307 15.2231 13.3582 15.8091 14.7764 C 16.3491 16.0837 16.2166 17.2117 16.0129 17.5686 C 15.8091 17.9248 15.4071 18.3428 15.0356 17.7893 C 14.3938 16.3264 13.2546 15.2139 12.7148 14.5928 C 12.1749 13.9717 10.0339 12.2754 9.7463 11.9983 C 9.4587 11.7219 9.1885 11.1443 8.9429 10.4983 C 8.697 9.8528 8.041 9.6094 7.9248 9.5229 C 7.8079 9.4368 6.9822 9.1794 6.8833 9.1411 C 6.785 9.1025 6.7544 9.0513 6.7581 8.9226 C 6.7581 8.9226 6.8102 8.019 6.9397 7.4346 C 7.0691 6.8501 7.561 5.4453 7.691 5.1196 C 7.8206 4.7939 8.718 2.7275 8.7781 2.6333 C 8.8374 2.5381 8.8733 2.4739 9.0081 2.4336 C 9.1423 2.394 9.2405 2.4404 9.3395 2.4404 C 9.4377 2.4404 9.4683 2.3721 9.527 2.3721 C 10.6416 2.3721 11.4661 2.1755 12.6658 1.9639 C 14.011 1.7266 16.2867 1.6865 17.2412 1.9805 C 18.1953 2.2749 18.2971 3.7556 18.2971 3.9233 C 18.2971 4.0911 18.0322 3.8555 17.9879 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