<!DOCTYPE html><html lang="en" dir="ltr" class="desktop"><head><base href="https://yandex.com/support2/smart-captcha/"/><meta http-equiv="content-security-policy" content="default-src 'none'; img-src 'self' data: raw.githubusercontent.com https://yastatic.net/q/logoaas/v2/Yandex%252520Captcha.svg https://yastatic.net/s3/locdoc/static/support/_/favicon.ico s3.eu-central-1.amazonaws.com/ydocs-io/ doublecloud-site-assets.s3.eu-central-1.amazonaws.com/ static.double.tech static.yadc.tech https://*.linkedin.com/ https://track-eu1.hubspot.com/ https://exceptions.hs-embed-reporting.com/outpost/forms-embed/ https://static.hsappstatic.net/ui-images/ https://*.reddit.com https://*.facebook.com https://*.facebook.net https://*.lfeeder.com/ https://*.g.doubleclick.net/ https://*.google.com https://*.google.org https://*.google.uk https://*.google.net https://*.google.ca https://*.google.de https://*.google.jp https://*.google.fr https://*.google.au https://*.google.us https://*.google.ru https://*.google.ch https://*.google.it https://*.google.nl https://*.google.se https://*.google.no https://*.google.es s3.me-south-1.amazonaws.com/yl-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-testing-console-static/ api-maps.yandex.ru avatars.mds.yandex.net files.messenger.alpha.yandex.net *.storage.yandex.net *.s3.mds.yandex.net s3.mds.yandex.net *.s3.yandex.net storage.yandexcloud.net yastatic.net static-maps.yandex.ru mc.yandex.com md.yandex.ru yastat.net mc.webvisor.com mc.webvisor.org mc.yandex.ru mc.yandex.cloud mc.admetrica.ru; media-src 'self' data: storage.cloud-preprod.yandex.net storage.yandexcloud.net *.storage.yandex.net frontend.vh.yandex.ru yastatic.net yastat.net; font-src 'self' data: cdnjs.cloudflare.com s3.eu-central-1.amazonaws.com/ydocs-io/ doublecloud-site-assets.s3.eu-central-1.amazonaws.com/ static.double.tech static.yadc.tech yadc-preprod-site-preprod-assets.s3.eu-central-1.amazonaws.com/ s3.me-south-1.amazonaws.com/yl-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-testing-console-static/ storage.yandexcloud.net fonts.googleapis.com fonts.gstatic.com yastatic.net yastat.net; connect-src 'self' wss: https://*.google-analytics.com https://*.g.doubleclick.net/ https://forms-eu1.hubspot.com https://api-eu1.hubspot.com https://api-eu1.hubapi.com https://*.linkedin.com/ https://*.google.com https://*.google.org https://*.google.uk https://*.google.net https://*.google.ca https://*.google.de https://*.google.jp https://*.google.fr https://*.google.au https://*.google.us https://*.google.ru https://*.google.ch https://*.google.it https://*.google.nl https://*.google.se https://*.google.no https://*.google.es yastatic.net api.partner.market.yandex.ru partner.yandex.ru uaas.yandex.ru mc.yandex.com yandexmetrica.com:* mc.webvisor.com mc.webvisor.org mc.yandex.ru mc.yandex.cloud mc.admetrica.ru https://yandex.ru https://yandex.com; script-src 'self' s3.eu-central-1.amazonaws.com/ydocs-io/ https://*.googletagmanager.com https://snap.licdn.com https://*.googleadservices.com https://*.g.doubleclick.net/ https://*.redditstatic.com https://*.facebook.com https://*.facebook.net https://*.lfeeder.com/ js-eu1.hs-scripts.com/ https://js-eu1.usemessages.com/ https://js-eu1.hscollectedforms.net/ https://js-eu1.hs-banner.com/ https://js-eu1.hs-analytics.net/ https://js-eu1.hsadspixel.net/ https://*.gstatic.com/ s3.me-south-1.amazonaws.com/yl-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-testing-console-static/ https://*.google.com https://*.google.org https://*.google.uk https://*.google.net https://*.google.ca https://*.google.de https://*.google.jp https://*.google.fr https://*.google.au https://*.google.us https://*.google.ru https://*.google.ch https://*.google.it https://*.google.nl https://*.google.se https://*.google.no https://*.google.es api-maps.yandex.ru *.maps.yandex.net yastat.net yastatic.net abt.s3.yandex.net 'unsafe-inline' 'unsafe-eval' 'nonce-yYIRiKqYwVXJSuutABqIwQ==' mc.yandex.ru mc.webvisor.com mc.webvisor.org mc.yandex.cloud; style-src 'self' cdnjs.cloudflare.com s3.eu-central-1.amazonaws.com/ydocs-io/ s3.me-south-1.amazonaws.com/yl-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-testing-console-static/ storage.yandexcloud.net 'unsafe-inline' yastatic.net yastat.net; frame-src 'self' docs.google.com www.youtube.com jsfiddle.net https://*.g.doubleclick.net/ https://app-eu1.hubspot.com/ https://*.facebook.com https://*.googletagmanager.com yastatic.net/s3/cloud/docs-viewer-external/static/freeze/ https://*.google.com https://*.google.org https://*.google.uk https://*.google.net https://*.google.ca https://*.google.de https://*.google.jp https://*.google.fr https://*.google.au https://*.google.us https://*.google.ru https://*.google.ch https://*.google.it https://*.google.nl https://*.google.se https://*.google.no https://*.google.es self forms.yandex.ru forms.yandex.com forms.yandex.com.tr forms.yandex.kz yandex.ru *.yandex.net datalens.yandex frontend.vh.yandex.ru yastatic.net mc.yandex.com autofill.yandex.ru https://runtime.strm.yandex-team.ru/player/video/ blob: mc.yandex.ru mc.yandex.md; script-src-elem 'self' 'unsafe-inline' s3.eu-central-1.amazonaws.com/ydocs-io/ https://*.googletagmanager.com https://snap.licdn.com https://*.googleadservices.com https://*.g.doubleclick.net/ https://*.redditstatic.com https://*.facebook.com https://*.facebook.net https://*.lfeeder.com/ js-eu1.hs-scripts.com/ https://js-eu1.usemessages.com/ https://js-eu1.hscollectedforms.net/ https://js-eu1.hs-banner.com/ https://js-eu1.hs-analytics.net/ https://js-eu1.hsadspixel.net/ https://*.gstatic.com/ s3.me-south-1.amazonaws.com/yl-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-stable-console-static/ s3.eu-west-1.amazonaws.com/ydt-testing-console-static/ https://*.google.com https://*.google.org https://*.google.uk https://*.google.net https://*.google.ca https://*.google.de https://*.google.jp https://*.google.fr https://*.google.au https://*.google.us https://*.google.ru https://*.google.ch https://*.google.it https://*.google.nl https://*.google.se https://*.google.no https://*.google.es api-maps.yandex.ru *.maps.yandex.net yastat.net yastatic.net mc.yandex.ru mc.yandex.com abt.s3.yandex.net; child-src 'self' blob: mc.yandex.ru; frame-ancestors webvisor.com *.webvisor.com http://webvisor.com http://*.webvisor.com;"/><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1.0"/><link rel="icon" type="image/png" sizes="24x24 48x48" href="https://yastatic.net/s3/locdoc/static/support/_/favicon.ico"/><meta content="ru en kk uz tr" name="langs"/><meta content="en" name="lang"/><link rel="alternate" type="application/rss+xml" href="/feed.rss"/><link rel="alternate" type="application/atom+xml" href="/feed.atom"/><link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/KaTeX/0.16.9/katex.min.css"/><title data-react-helmet="true">Solutions to frequent problems | Smart-captcha</title><meta data-react-helmet="true" itemProp="name" content="Solutions to frequent problems | "/><meta data-react-helmet="true" itemProp="description" content=" I'm getting too many captchas. The system won't accept my captcha entries. Infinite loading. I can't pass the captcha. Why am I getting captchas?"/><meta data-react-helmet="true" property="og:type" content="article"/><meta data-react-helmet="true" property="og:url" content="en/problems.html"/><meta data-react-helmet="true" property="og:title" content="Solutions to frequent problems | "/><meta data-react-helmet="true" property="og:description" content=" I'm getting too many captchas. The system won't accept my captcha entries. Infinite loading. I can't pass the captcha. Why am I getting captchas?"/><meta data-react-helmet="true" property="og:locale" content="en_EN"/><meta data-react-helmet="true" name="twitter:card" content="summary_large_image"/><meta data-react-helmet="true" name="twitter:title" content="Solutions to frequent problems | "/><meta data-react-helmet="true" name="twitter:description" content=" I'm getting too many captchas. The system won't accept my captcha entries. Infinite loading. I can't pass the captcha. Why am I getting captchas?"/><meta data-react-helmet="true" property="share:subtitle" content="Smart-captcha"/><meta data-react-helmet="true" property="share:content_icon" content="support-smart-captcha"/><meta data-react-helmet="true" property="share:title" content="Solutions to frequent problems"/><meta data-react-helmet="true" name="robots" content="noindex, nofollow"/><meta data-react-helmet="true" name="description" content=" I'm getting too many captchas. The system won't accept my captcha entries. Infinite loading. I can't pass the captcha. Why am I getting captchas?"/><link data-react-helmet="true" rel="canonical" href="https://yandex.com/support2/smart-captcha/en/problems"/><style nonce="yYIRiKqYwVXJSuutABqIwQ==">@font-face { font-family: 'YS Text'; src: url('https://yastatic.net/s3/home/fonts/ys/1/text-regular.woff2') format('woff2'), url('https://yastatic.net/s3/home/fonts/ys/1/text-regular.woff') format('woff'); font-weight: 400; font-style: normal; font-display: swap; } @font-face { font-family: 'YS Text'; src: url('https://yastatic.net/s3/home/fonts/ys/1/text-medium.woff2') format('woff2'), url('https://yastatic.net/s3/home/fonts/ys/1/text-medium.woff') format('woff'); font-weight: 500; font-style: normal; font-display: swap; } body { margin: 0; font-family: "YS Text", "Helvetica Neue", Arial, Helvetica, sans-serif; } .layout-warning__container { width: 100%; padding: 1px; box-sizing: border-box; height: 800px; height: 100vh; position: relative; background: url(https://yastatic.net/s3/cloud/core/incompatible/incompatible-bg.png) no-repeat; background-position: center; background-size: 100%; } .layout-warning__info { width: 510px; background: #fff; -webkit-box-shadow: 4px 14px 36px rgba(0, 0, 0, 0.1); box-shadow: 4px 14px 36px rgba(0, 0, 0, 0.1); border-radius: 8px; position: absolute; left: 50%; top: 50%; -webkit-transform: translate(-50%, -50%); -ms-transform: translate(-50%, -50%); transform: translate(-50%, -50%); padding: 24px 20px; color: rgba(0, 0, 0, 0.85); font-size: 15px; line-height: 20px; max-width: 95%; -webkit-box-sizing: border-box; box-sizing: border-box; } .layout-warning__sub-title { margin: 0 0 8px; color: rgba(0, 0, 0, 0.5); font-weight: 400; font-size: 15px; line-height: 20px; } .layout-warning__title { font-weight: 500; font-size: 17px; line-height: 24px; margin: 0 0 8px; } .layout-warning__description { margin: 8px 0 12px; } .layout-warning__links { width: 100%; padding: 0 0 0 15px; -webkit-box-sizing: border-box; box-sizing: border-box; margin: 12px 0 16px; } .layout-warning__links::after { clear: both; display: block; content: ''; } .layout-warning__link-item { width: 50%; float: left; margin-bottom: 4px; } .layout-warning__link { color: #027BF3; text-decoration: none; } .layout-warning__action { border: 1px solid rgba(0, 0, 0, 0.1); -webkit-box-sizing: border-box; box-sizing: border-box; border-radius: 4px; padding: 9px 16px; background: #fff; cursor: pointer; outline: none; } .layout-warning__action:active { position: relative; left: 1px; top: 1px; } .layout-warning__action:hover { background-color: rgba(0, 0, 0, 0.05); }</style><script nonce="yYIRiKqYwVXJSuutABqIwQ=="> document.addEventListener('DOMContentLoaded', function() { var button = document.querySelector('.incompatible__action'); if (button) { button.addEventListener('click', function() { document.cookie = 'has_applied_incompatible_browser=1; max-age=259200'; window.location.reload(); }); } }); </script></head><body tabindex="-1" class="g-root g-root_theme_light dc-root_wide-format"><div><div class="layout-warning__container"> <div class="layout-warning__info"> <h1 class="layout-warning__sub-title"> Documentation </h1> <h2 class="layout-warning__title"> Your browser is out of date </h2> <p class="layout-warning__description"> Some features of the site may not work, and the browser may not be secure. Install a new browser: </p> <ul class="layout-warning__links"> <li class="layout-warning__link-item"> <a rel="noopener noreferrer" class="layout-warning__link" href="https://browser.yandex.com/"> Yandex Browser </a> </li> <li class="layout-warning__link-item"> <a rel="noopener noreferrer" class="layout-warning__link" href="https://www.google.com/chrome/"> Google Chrome </a> </li> <li class="layout-warning__link-item"> <a rel="noopener noreferrer" class="layout-warning__link" href="https://www.apple.com/safari/"> Safari </a> </li> <li class="layout-warning__link-item"> <a rel="noopener noreferrer" class="layout-warning__link" href="https://www.microsoft.com/en-us/edge"> Microsoft Edge </a> </li> <li class="layout-warning__link-item"> <a rel="noopener noreferrer" class="layout-warning__link" href="https://www.opera.com/computer"> Opera </a> </li> <li class="layout-warning__link-item"> <a rel="noopener noreferrer" class="layout-warning__link" href="https://www.mozilla.org/en-US/firefox/new/"> Firefox </a> </li> </ul> <button type="button" class="layout-warning__action incompatible__action"> Try it anyway </button> </div> </div></div></body></html>

CINXE.COM