Technical Help - CBBC

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class="menu__link-icon"></span><span class="menu__link-label">Quizzes</span> </a> </li><li class="menu__item menu__item--watch"> <a class="menu__link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/watch" data-stats-interaction="navigation" data-stats-interaction-variant="watch" data-bbc-container="Navigation" data-bbc-metadata="{"PAR":"navigation","CHD":"watch::5"}" data-bbc-title="Watch" data-bbc-source="cbbc"> <span class="menu__link-icon"></span><span class="menu__link-label">Watch</span> </a> </li><li class="menu__item menu__item--joinin"> <a class="menu__link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/joinin" data-stats-interaction="navigation" data-stats-interaction-variant="joinin" data-bbc-container="Navigation" data-bbc-metadata="{"PAR":"navigation","CHD":"joinin::6"}" data-bbc-title="Join In" data-bbc-source="cbbc"> <span class="menu__link-icon"></span><span class="menu__link-label">Join In</span> </a> </li><li class="menu__item menu__item--puzzles"> <a class="menu__link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/puzzles" data-stats-interaction="navigation" data-stats-interaction-variant="puzzles" data-bbc-container="Navigation" data-bbc-metadata="{"PAR":"navigation","CHD":"puzzles::7"}" data-bbc-title="Puzzles" data-bbc-source="cbbc"> <span class="menu__link-icon"></span><span class="menu__link-label">Puzzles</span> </a> </li><li class="menu__item menu__item--newsround"> <a class="menu__link" href="/web/20200429080352/https://www.bbc.co.uk/newsround" data-stats-interaction="navigation" data-stats-interaction-variant="newsround" data-bbc-container="Navigation" data-bbc-metadata="{"PAR":"navigation","CHD":"newsround::8"}" data-bbc-title="Newsround" data-bbc-source="cbbc"> <span class="menu__link-icon"></span><span class="menu__link-label">Newsround</span> </a> </li> </ul> <div class="menu__search-bar menu__search-bar--open"> <form id="search-bar-in-menu" class="search-bar" role="search" action="//web.archive.org/web/20200429080352/https://search.bbc.co.uk/search" method="get" accept-charset="utf-8"> <label for="search-bar-input-in-menu" class="search-bar__label vh">Start your search here...</label> <input type="hidden" name="scope" value="cbbc"> <div class="search-bar__input-area"> <input id="search-bar-input-in-menu" class="search-bar__input" type="text" name="q" placeholder="Start your search here..."> <button class="search-bar__clear" aria-label="Clear Search" type="button" data-stats-interaction="search_bar" data-stats-interaction-variant="clear" data-stats-interaction-action="button"> <i class="search-bar__clear-icon gelicon gelicon--no" aria-hidden="true"></i> </button> </div> <button aria-label="Search" class="search-bar__button"> <div class="search-bar__button-inner"> <span class="search-bar__button-image"></span> </div> </button> </form> <script> require(['jquery-1', 'local/utils/config'], function ($, config) { function clearSearchOnClick() { var $searchBar = $('#search-bar-in-menu'); var $searchInput = $('#search-bar-input-in-menu'); var $clearButton = $searchBar.find('.search-bar__clear'); $clearButton.on('click', function () { $searchInput.val("").focus(); $clearButton.hide(); }); function hideOrShowClearButton() { var isEmpty = $searchInput.val() === ""; isEmpty ? $clearButton.hide() : $clearButton.show(); } hideOrShowClearButton(); $searchInput.on('keyup keypress blur change', hideOrShowClearButton); } function setNextPageIstatsLabelsOnFormSubmit() { var $searchForm = $('#search-bar-in-menu'); function canSetPerformanceCookies() { return config.analyticsReclassificationEnabled || (window.bbccookies && window.bbccookies.cookiesEnabled() && window.bbccookies.readPolicy('performance')); } function setNextPageIstatsCookie(labels, domain) { var encodedLabels = $.map(labels, function(value, key) { return encodeURIComponent(key) + '=' + encodeURIComponent(value); }); var encodedLabelString = encodeURIComponent(encodedLabels.join('&')); document.cookie = 'sa_labels=' + encodedLabelString + '; domain=' + domain + '; path=/'; } var $searchButton = $searchForm.find('.search-bar__button'); function searchButtonIsActive() { return document.activeElement === $searchButton[0]; } $searchForm.submit(function () { if (canSetPerformanceCookies()) { var pageType = $(this).closest('[data-stats-page-type]').attr('data-stats-page-type'); var submitType = searchButtonIsActive() ? 'button' : 'submit'; var labels = { 'intlink_from_url': window.location.href, 'intlink_ts': new Date().getTime(), 'intlink_id': 'childrens-local-search-' + submitType, 'link_location': 'childrens-local-search-' + pageType }; setNextPageIstatsCookie(labels, "bbc." + config.currentTLD); } }); } clearSearchOnClick(); setNextPageIstatsLabelsOnFormSubmit(); }); </script> </div> <div class="menu__close-on-focus" tabindex="0"></div> </div> </div> </div> </nav> <div class="menu__search-bar menu__search-bar--below-menu"> <form id="search-bar-below-menu" class="search-bar" role="search" action="//web.archive.org/web/20200429080352/https://search.bbc.co.uk/search" method="get" accept-charset="utf-8"> <label for="search-bar-input-below-menu" class="search-bar__label vh">Start your search here...</label> <input type="hidden" name="scope" value="cbbc"> <div class="search-bar__input-area"> <input id="search-bar-input-below-menu" class="search-bar__input" type="text" name="q" placeholder="Start your search here..."> <button class="search-bar__clear" aria-label="Clear Search" type="button" data-stats-interaction="search_bar" data-stats-interaction-variant="clear" data-stats-interaction-action="button"> <i class="search-bar__clear-icon gelicon gelicon--no" aria-hidden="true"></i> </button> </div> <button aria-label="Search" class="search-bar__button"> <div class="search-bar__button-inner"> <span class="search-bar__button-image"></span> </div> </button> </form> <script> require(['jquery-1', 'local/utils/config'], function ($, config) { function clearSearchOnClick() { var $searchBar = $('#search-bar-below-menu'); var $searchInput = $('#search-bar-input-below-menu'); var $clearButton = $searchBar.find('.search-bar__clear'); $clearButton.on('click', function () { $searchInput.val("").focus(); $clearButton.hide(); }); function hideOrShowClearButton() { var isEmpty = $searchInput.val() === ""; isEmpty ? $clearButton.hide() : $clearButton.show(); } hideOrShowClearButton(); $searchInput.on('keyup keypress blur change', hideOrShowClearButton); } function setNextPageIstatsLabelsOnFormSubmit() { var $searchForm = $('#search-bar-below-menu'); function canSetPerformanceCookies() { return config.analyticsReclassificationEnabled || (window.bbccookies && window.bbccookies.cookiesEnabled() && window.bbccookies.readPolicy('performance')); } function setNextPageIstatsCookie(labels, domain) { var encodedLabels = $.map(labels, function(value, key) { return encodeURIComponent(key) + '=' + encodeURIComponent(value); }); var encodedLabelString = encodeURIComponent(encodedLabels.join('&')); document.cookie = 'sa_labels=' + encodedLabelString + '; domain=' + domain + '; path=/'; } var $searchButton = $searchForm.find('.search-bar__button'); function searchButtonIsActive() { return document.activeElement === $searchButton[0]; } $searchForm.submit(function () { if (canSetPerformanceCookies()) { var pageType = $(this).closest('[data-stats-page-type]').attr('data-stats-page-type'); var submitType = searchButtonIsActive() ? 'button' : 'submit'; var labels = { 'intlink_from_url': window.location.href, 'intlink_ts': new Date().getTime(), 'intlink_id': 'childrens-local-search-' + submitType, 'link_location': 'childrens-local-search-' + pageType }; setNextPageIstatsCookie(labels, "bbc." + config.currentTLD); } }); } clearSearchOnClick(); setNextPageIstatsLabelsOnFormSubmit(); }); </script> </div> </div> <script> (function () { 'use strict'; var button = document.getElementById('menu-toggle'); var buttonTitle = document.getElementById('menu-toggle-title'); var menu = document.getElementById('menu'); var menuOverlay = document.querySelector('.menu__contents'); var menuOpen = false; function addEvent(name, el, fn) { if (el.addEventListener) el.addEventListener(name, fn, false); else if (el.attachEvent) el.attachEvent('on' + name, fn); } function removeClass(el, name) { el.className = el.className.replace(new RegExp('(?:^|\\s)' + name + '(?!\\S)'), ''); } function setText(el, text) { if (el.textContent) { el.textContent = text; } else { el.innerText = text; } } function toggleMenuOpenAndClose(e) { e.preventDefault(); menuOpen = !menuOpen; if (menuOpen) { removeClass(menu, 'menu--closed'); menu.className += ' menu--open'; setText(buttonTitle, 'Close'); setTimeout(function () { button.setAttribute('data-stats-interaction-variant', 'close'); }, 10); } else { removeClass(menu, 'menu--open'); menu.className += ' menu--closed'; setText(buttonTitle, 'Menu'); setTimeout(function () { button.setAttribute('data-stats-interaction-variant', 'open'); }, 10); } } function findElements(selector) { var elements = document.querySelectorAll(selector); return Array.prototype.slice.call(elements); } var searchBars = findElements('.search-bar__input'); function searchInputCopyText(e) { var text = e.target.value; searchBars.forEach(function(searchBar) { searchBar.value = text; if ("createEvent" in document) { var evt = document.createEvent("HTMLEvents"); evt.initEvent("change", false, true); searchBar.dispatchEvent(evt); } }) } addEvent('click', button, toggleMenuOpenAndClose); if (menuOverlay) { addEvent('click', menuOverlay, function (e) { var clickedOnEmptySpace = e.target === menuOverlay; if (clickedOnEmptySpace) { toggleMenuOpenAndClose(e); } }); } var hiddenElementAfterSearchInMenu = document.querySelector('.menu__close-on-focus'); addEvent('focus', hiddenElementAfterSearchInMenu, function (e) { var menuToggle = document.querySelector('.menu__toggle'); toggleMenuOpenAndClose(e); menuToggle.focus(); }); searchBars.forEach(function(searchBar) { addEvent('blur', searchBar, searchInputCopyText); }); })(); </script> <script> (function () { var menu = document.getElementById('menu'); var childrensWrapper = document.querySelector('.childrens-wrapper'); var anchorOffsetClass = 'childrens-wrapper--anchor-offset'; function currentVerticalScroll() { return document.documentElement.scrollTop || document.body.scrollTop; } function setupMenuStickyness() { var stuckClass = 'menu--stuck'; function stickingPoint() { return childrensWrapper.offsetTop; } function hasScrolledPastStickingPoint() { return currentVerticalScroll() >= stickingPoint(); } function calculateMainContentHeight() { var viewportWidth = document.documentElement.clientWidth; var mediumBreakpoint = 600; var maxContentHeight = 468; var contentHeight; if (viewportWidth < mediumBreakpoint) { contentHeight = Math.floor(viewportWidth / 16 * 9); } else { contentHeight = Math.floor((viewportWidth - 64) / 16 * 9); } return contentHeight > maxContentHeight ? maxContentHeight : contentHeight; } function hasEnoughSpaceForMainContent() { var viewportHeight = document.documentElement.clientHeight; var menuHeight = menu.offsetHeight; return viewportHeight > (menuHeight + calculateMainContentHeight()); } function stickElement(elem) { elem.classList.add(stuckClass); } function unstickElement(elem) { elem.classList.remove(stuckClass); } function applyAnchorOffsets() { childrensWrapper.classList.add(anchorOffsetClass); } function unapplyAnchorOffsets() { childrensWrapper.classList.remove(anchorOffsetClass); } function stickOrUnstickMenu() { var menuIsStuck = menu.classList.contains(stuckClass); var menuIsOpen = menu.classList.contains('menu--open'); var isSpaceForStickyNav = (hasEnoughSpaceForMainContent() || menuIsOpen); //If the menu is open then assume there is enough space for sticky nav if (hasScrolledPastStickingPoint() && isSpaceForStickyNav) { if (!menuIsStuck && !menuIsOpen) { stickElement(menu); } } else { if (menuIsStuck) { unstickElement(menu); } } } function applyOrUnapplyAnchorOffsets() { if (hasEnoughSpaceForMainContent()) { applyAnchorOffsets(); } else { unapplyAnchorOffsets(); } } function throttleAndDebounce(fn) { var blockFunctionCall = false; return function () { if (blockFunctionCall) return; var self = this; blockFunctionCall = true; function run() { fn.apply(self); } run(); setTimeout(function () { blockFunctionCall = false; run(); }, 16); }; } window.addEventListener('resize', throttleAndDebounce(applyOrUnapplyAnchorOffsets), false); window.addEventListener('resize', throttleAndDebounce(stickOrUnstickMenu), false); window.addEventListener('scroll', throttleAndDebounce(stickOrUnstickMenu), false); window.addEventListener('touchmove', throttleAndDebounce(stickOrUnstickMenu), false); document.addEventListener('DOMContentLoaded', stickOrUnstickMenu, false); applyOrUnapplyAnchorOffsets(); } setupMenuStickyness(); })(); </script> <div class="content-page " role="main"> <span class="vh" id="main-content">Technical Help</span> <section class="content-page__section content-page__section--content-item content-item content-item--bid content-item--findoutmore"> <div class="content-item__frame"> <section class="content-item__section content-item__primary-content content-item__primary-content--bid" itemtype="http://www.schema.org/MediaObject" itemscope> <meta itemprop="name" content="CBBC - Technical Help"/> <meta itemprop="description" content=" Are you having problems playing games, watching videos or accessing parts of the CBBC website? Here you'll find technical help. "/> <meta itemprop="typicalAgeRange" content="0-12"/> <meta itemprop="datePublished" content="2012-02-26T13:53:06.000Z"/> <meta itemprop="url" content="https://web.archive.org/web/20200429080352/http://www.bbc.co.uk/cbbc/findoutmore/web-help-technical-faqs"/> <meta itemprop="isFamilyFriendly" content="true"/> <meta itemprop="image" content="https://web.archive.org/web/20200429080352im_/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/720/1x/cbbc/cbbc-help-2_1024x576.jpg"/> <meta itemprop="thumbnailUrl" content="https://web.archive.org/web/20200429080352im_/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/720/1x/cbbc/cbbc-help-2_1024x576.jpg"/> <div class="content-item__section-content"> <span class="responsive-img responsive-img--16x9 "> <span class="delayed-image-load" data-src="https://web.archive.org/web/20200429080352/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/{width}/{pixel_ratio}x/cbbc/cbbc-help-2_1024x576.jpg"></span> <noscript> <img src="https://web.archive.org/web/20200429080352im_/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/400/1x/cbbc/cbbc-help-2_1024x576.jpg" alt=""/> </noscript> </span> </div> </section> <div class="content-item__section content-item__section--information"> <div class="content-item__section-content"> <div class="content-item-description"> <div class="button-list-container button-list-container--above-description"> <ul class="button-list"><li class="button-list__item content-item__heart-button"> <div class="heart-button"> <div class="button button--heart-button"> <button class="heart-button__button heart-button__button--cbbc button__link" aria-pressed="false" aria-live="polite" aria-labelledby="heart-button__labels" data-heart-button-state="unselected" data-resource-id="urn:bbc:isite2:file_id:cbbc:content-web-help-technical-faqs"> <span class="button__inner"> <span class="heart-button__icons heart-button__s"> <i aria-hidden="true" class="gelicon gelicon--love-outline heart-button__gelicon heart-button__icon heart-button__icon--unselected heart-button__icon--remove"></i> <i aria-hidden="true" class="gelicon gelicon--load heart-button__gelicon heart-button__icon heart-button__icon--in-progress"></i> <i aria-hidden="true" class="gelicon gelicon--love heart-button__gelicon heart-button__icon heart-button__icon--selected"></i> </span> <span class="heart-button__labels"> <span class="heart-button__label heart-button__s heart-button__label--add" role="presentation">Love</span> <span class="heart-button__label heart-button__s heart-button__label--added" role="presentation">Loved</span> <span class="heart-button__label heart-button__s heart-button__label--remove" role="presentation">Unlove</span> </span> </span> </button> <span class="heart-button__count"> <span class="button__add-on-container"> <span class="button__add-on ">102</span> </span> </span> </div> <div class="heart-button__tooltip"></div> <script> require(['activity-button/heart-button'], function (HeartButton) { HeartButton('urn:bbc:isite2:file_id:cbbc:content-web-help-technical-faqs', 'isite'); }); </script> </div> </li></ul> </div> <div class="content-item-description__text-container"> <a class="content-item-description__brand-link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" title="CBBC" data-stats-interaction="show_oj" data-stats-interaction-variant="text_link"> <span class="content-item-description__brand-name">All CBBC</span> <span class="gelicon gelicon--next"></span> </a> <h1 class="content-item-description__heading"><span class="vh">CBBC - </span>Technical Help</h1> <p class="content-item-description__description"> Are you having problems playing games, watching videos or accessing parts of the CBBC website? Here you'll find technical help. </p> </div> </div> <div class="button-list-container button-list-container--below-description"> <ul class="button-list"><li class="button-list__item content-item__heart-button"> <div class="heart-button"> <div class="button button--heart-button"> <button class="heart-button__button heart-button__button--cbbc button__link" aria-pressed="false" aria-live="polite" aria-labelledby="heart-button__labels" data-heart-button-state="unselected" data-resource-id="urn:bbc:isite2:file_id:cbbc:content-web-help-technical-faqs"> <span class="button__inner"> <span class="heart-button__icons heart-button__s"> <i aria-hidden="true" class="gelicon gelicon--love-outline heart-button__gelicon heart-button__icon heart-button__icon--unselected heart-button__icon--remove"></i> <i aria-hidden="true" class="gelicon gelicon--load heart-button__gelicon heart-button__icon heart-button__icon--in-progress"></i> <i aria-hidden="true" class="gelicon gelicon--love heart-button__gelicon heart-button__icon heart-button__icon--selected"></i> </span> <span class="heart-button__labels"> <span class="heart-button__label heart-button__s heart-button__label--add" role="presentation">Love</span> <span class="heart-button__label heart-button__s heart-button__label--added" role="presentation">Loved</span> <span class="heart-button__label heart-button__s heart-button__label--remove" role="presentation">Unlove</span> </span> </span> </button> <span class="heart-button__count"> <span class="button__add-on-container"> <span class="button__add-on ">102</span> </span> </span> </div> <div class="heart-button__tooltip"></div> <script> require(['activity-button/heart-button'], function (HeartButton) { HeartButton('urn:bbc:isite2:file_id:cbbc:content-web-help-technical-faqs', 'isite'); }); </script> </div> </li></ul> </div> </div> </div> <article class="content-item__section content-item__section--article article "> <div class="article__section "> <h2 class="article__section-heading">The game I want to play does not work</h2> <div class="article__body-text"> <p><strong> There are a few things you can do to make sure the latest games on the CBBC website work, please follow the steps below.  </strong></p> <p> 1) Many of the CBBC games use plug-ins such as Flash and  DirectX  to work.  Plug-ins are free pieces of software that you can download onto your computer. When you try and play the game it should tell you what plug-in you need. More information about the <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-unity">Unity Web Player</a> ,  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-flash">Flash Plugin</a>  or  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-directx">DirectX Plugin</a> .</p> <p><em> Please read our  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-plugin-disclaimer"> Plugin Disclaimer </a>  before downloading a Plugins for your computer. </em></p> <p> 2) The newer games on the CBBC website use the latest technology, so make sure your web browser is up to date so that you can play them.  Guides about how to upgrade your <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/how-to-upgrade-your-browser-pc">PC</a> or <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/how-to-upgrade-your-browser-mac">Mac</a>   <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/how-to-upgrade-your-browser">Web Browsers</a> .</p> <p>3) You need to have JavaScript enabled in your web browser for CBBC Games to work.  JavaScript comes automatically installed with your browser and to check it is enabled is relatively easy.  Check out the <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-javascript">JavaScript Guide</a>  to help you do this. </p> <p>4) Unfortunately some older computers may not be powerful enough to run some of our newer games, don't worry if this is the case as there are still other games on the CBBC website that will work with lower spec computers.</p> <p>5) If you have checked all of these things and still are having problems, please  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/contact-cbbc">contact the CBBC Website</a>  and give as much detail of the problem as possible, including information about your computer set-up and what you were doing when you started getting your problem. So that we can try and solve the problem as quickly as possible.</p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">Why can't I see videos?</h2> <div class="article__body-text"> <p><strong>If you are not able to watch a video on your computer, please follow the steps below.</strong></p> <p>1) All of the videos on the CBBC website requires <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-flash-pc">Flash</a>  to play. This is a free plugin that you need to download to your computer. More information about the <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-flash">Flash Plugin</a> .</p> <p><em> Please read our  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-plugin-disclaimer">Plugin Disclaimer</a>  before downloading a Plugins for your computer. </em></p> <p><em>Please note, Flash does not work on some mobile devices but try the CBBC mobile site for non-flash videos. </em></p> <p>2) You will also need ensure you have JavaScript enabled in your web browser. JavaScript comes automatically as part of your browser and to check it is enabled is relatively easy.  Check out the  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-javascript">JavaScript Guide</a>  to help you do this. </p> <p>3) Make sure you have an up-to-date web browser installed.  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/how-to-upgrade-your-browser">More information about web browsers</a> .</p> <p>4) If you have checked all of these things and still are having problems, please  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/contact-cbbc">contact the CBBC Website</a>  and give as much detail of the problem as possible, including information about your computer set-up and what you were doing when you started getting your problem. So that we can try and solve the problem as quickly as possible.</p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">The website is not working</h2> <div class="article__body-text"> <p><strong>There could be a number of reasons why the site is not working.</strong></p> <p>1) Many areas of the CBBC site require a Flash plugin to play certain content. If you do not have Flash on your computer, we always try to tell you on the website when you need it. You can download Flash for free on <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-flash-pc">PC</a>  or  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-flash-mac">MAC</a> . More information visit our <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-flash"> Flash help </a> section.</p> <p>2) Another reason why the site may not be working is that we may be experiencing technical difficulties, which we always try to fix as soon possible. If this is the case please wait a little while and then come back to the site later, once we have had time to fix the problem.</p> <p>3) If you are experiencing a persisitent problem with the site, please <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/contact-cbbc">contact the CBBC Website</a>  and give as much detail as possible, including information about your computer set-up so that we can try and solve the problem as quickly as possible.</p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">What is a cookie?</h2> <div class="article__body-text"> <p>A cookie is a small text file that is sent to your computer via your web browser when you visit some websites. These cookies are used to store information about you for the next time you visit that site - information like where you went on the site and what you did. More infomation about <a href="/web/20200429080352/https://www.bbc.co.uk/privacy/cookies/about/?source_url=/privacy/bbc-cookies-policy.shtml">Cookies from the BBC</a> . <br/> <br/> Cookie files are a great way for a website to remember you when you next visit, but if you want to surf the net without worrying about your privacy or security being threatened, you might want to stop them being sent.  <a href="/web/20200429080352/https://www.bbc.co.uk/privacy/cookies/managing/">Control BBC Cookies</a> .<br/><br/>We use cookies on some of our games to save your progress or save achievements. If you delete the cookies or use a different computer, mobile or tablet your progress will not be saved.</p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">What are plugins?</h2> <div class="article__body-text"> <p>Plug-ins are free pieces of software that you can download onto your computer that allow CBBC Games and Videos to work. The two plug-ins that we mainly use on the CBBC website are Flash and DirectX.</p> <p>More information about the <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-unity">Unity Web Player</a> ,  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-flash">Flash Plugin</a>  or  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-directx">DirectX Plugin</a> .</p> <p><em> Please read our  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-plugin-disclaimer">Plugin Disclaimer</a>  before downloading a Plugins for your computer. </em></p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">Why do I need to sign in to the CBBC website?</h2> <div class="article__body-text"> <p>The CBBC website is much more fun when you  <a href="/web/20200429080352/https://www.bbc.co.uk/id/cbbc/signin?ptrt=http%3A%2F%2Fwww.bbc.co.uk%2Fcbbc">Sign In</a>, you can save some game scores and achievements as well as being able to comment and leave comments .  </p> <p>You must be signed in to use the social functionality of the site, this is to ensure that you are safe online as all comments here are moderated by our team of helpers.</p> <p>We do not store any more data than we need or share your data with anyone else. If you or your parent or guardian want to know more about how the BBC uses any personal details please see online at <a href="/web/20200429080352/https://www.bbc.co.uk/privacy">www.bbc.co.uk/privacy</a> .</p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">What do I do if my username or password doesn't work?</h2> <div class="article__body-text"> <p>If your password or log-in doesn't work it's usually because the computer is being fussy about capital letters and little letters.</p> <p>Let's imagine you chose the password "CheesyFeet" when you joined the boards, that means you must type the capital C and the capital F every time you want to log in as if you forget and type "cheesyfeet" without both the capital letters, it locks you out (the same is true for your login name).</p> <p>If you've tried all possible combinations of your password and it's still not working, we're sorry but you'll have to <a href="/web/20200429080352/https://www.bbc.co.uk/register">register again</a> as if you're a new member because we can't give out passwords for security reasons.</p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">I have a question about a TV show</h2> <div class="article__body-text"> <p>If you have a question about a CBBC TV show you may find the answer in our <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/cbbc-help-tv-help">TV FAQs</a> . </p> </div> </div> <div class="article__section "> <h2 class="article__section-heading">I can't find the answer to my question</h2> <div class="article__body-text"> <p>If you cannot find the answer to your question, please check out the <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/web-help-general-web-faqs"> General Web FAQs </a> and <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/cbbc-help-tv-help">TV FAQs</a> . If you answer still is not there, please  <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/contact-cbbc">contact the CBBC Website</a> .</p> </div> </div> </article> <section class="content-item__section content-page__section--brand-onward-journey-footer brand-onward-journey--top"> <div class="brand-journey-card"> <div class="brand-journey-card__inner"> <div class="brand-journey-card__body-container"> <div class="brand-journey-card__title-container"> <a class="brand-journey-card__title-link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" data-stats-interaction="show_oj" data-stats-interaction-variant="panel"> <h3 class="brand-journey-card__title">CBBC</h3> </a> </div> <div class="brand-journey-card__image-container"> <a class="brand-journey-card__image-link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" data-stats-interaction="show_oj" data-stats-interaction-variant="panel"> <span class="responsive-img responsive-img--5x6 brand-journey-card__image"> <span class="delayed-png-image-load" data-src="https://web.archive.org/web/20200429080352/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/{width}/{pixel_ratio}x/cbbc/cbbc-logo-onward-journey.png" data-alt="CBBC"></span> <noscript> <img src="https://web.archive.org/web/20200429080352im_/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/400/1x/cbbc/cbbc-logo-onward-journey.png" alt="CBBC"/> </noscript> </span> </a> </div> <div class="brand-journey-card__button-container"> <div class="brand-journey-card__button button button--immersive "><a class="button__link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" data-stats-interaction="show_oj" data-stats-interaction-variant="panel"><span class="button__inner"> <span class="button__text">View all</span> <i class="brand-journey-card__chevron button__icon-pre gelicon gelicon--next" aria-hidden="true"></i> </span></a></div> </div> </div> </div> </div> </section> <section class="content-item__section content-page__section--brand-onward-journey-footer brand-onward-journey--bottom"> <div class="brand-journey-card"> <div class="brand-journey-card__inner"> <div class="brand-journey-card__body-container"> <div class="brand-journey-card__title-container"> <a class="brand-journey-card__title-link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" data-stats-interaction="show_oj" data-stats-interaction-variant="panel"> <h3 class="brand-journey-card__title">CBBC</h3> </a> </div> <div class="brand-journey-card__image-container"> <a class="brand-journey-card__image-link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" data-stats-interaction="show_oj" data-stats-interaction-variant="panel"> <span class="responsive-img responsive-img--5x6 brand-journey-card__image"> <span class="delayed-png-image-load" data-src="https://web.archive.org/web/20200429080352/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/{width}/{pixel_ratio}x/cbbc/cbbc-logo-onward-journey.png" data-alt="CBBC"></span> <noscript> <img src="https://web.archive.org/web/20200429080352im_/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/400/1x/cbbc/cbbc-logo-onward-journey.png" alt="CBBC"/> </noscript> </span> </a> </div> <div class="brand-journey-card__button-container"> <div class="brand-journey-card__button button button--immersive "><a class="button__link" href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" data-stats-interaction="show_oj" data-stats-interaction-variant="panel"><span class="button__inner"> <span class="button__text">View all</span> <i class="brand-journey-card__chevron button__icon-pre gelicon gelicon--next" aria-hidden="true"></i> </span></a></div> </div> </div> </div> </div> </section> </div> </section> <script> require(['jquery-1'], function ($) { var cover = $('.childrens-wrapper__cover'); var secondContentItemSection = $('.content-item__section').eq(1); function updateCoverHeight() { var height = secondContentItemSection.offset().top - cover.offset().top; if (height > 250) { cover.height(height); } } if (cover.length && secondContentItemSection.length) { updateCoverHeight(); var timer = null; $(window).on('orientationchange', updateCoverHeight); $(window).resize(function () { if (timer) { clearTimeout(timer); } timer = setTimeout(updateCoverHeight, 150); }); } var menuToggleButton = $('.menu__toggle'); menuToggleButton.click(function () { window.setTimeout(updateCoverHeight, 100); }); }); </script> <section class="onward-journeys content-page__section content-page__section--content-cards"> <div class="onward-journey__cards"> <ul class="content-list"> <li class="content-list__item" data-follows-panel-item data-resource-id=""> <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/watch/andy-and-the-band-tutorial-ukulele" 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class="flag__text">NEW!</span> </div> </div><div class="content-card__info"> <p class="content-card__title" aria-label="How to play the ukulele with Rio"> How to play the ukulele with Rio </p> <div class="content-card__details"> <p class="content-card__subtitle content-card__subtitle--with-comments" aria-label="from CBBC">CBBC</p> <ul class="content-card__counts"><li class="content-card__count content-card__count--comments content-card__comments-count-wrapper"> <i class="gelicon gelicon--comments content-card__count-icon content-card__comments-icon" aria-hidden="true"></i> <span class="content-card__comments-count"> <span class="content-card__count-description">Number of comments </span> <span class="content-card__count-number">16</span> </span> </li><li class="content-card__count-divider" aria-hidden="true">|</li><li class="content-card__count content-card__count--reactions"> <i class="gelicon gelicon--smiley content-card__count-icon" aria-hidden="true"></i> <span class="content-card__reaction-count"> <span class="content-card__count-description">Number of Loves, LOLs and other reactions </span> <span class="content-card__count-number">42</span> </span> </li></ul> </div> </div> </a> </li><li class="content-list__item" data-follows-panel-item data-resource-id=""> <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/findoutmore/blue-peter-badge-help-question-and-answer" class="content-card content-card--findoutmore content-card--styled content-card--animated" data-stats-interaction="oj" data-stats-interaction-variant="content_card" data-stats-interaction-position="1" data-site-section="findoutmore"> <div class="content-card__image-wrapper "> <div class="content-card__image"> <span class="responsive-img responsive-img--16x9 "> <span class="delayed-image-load" data-src="https://web.archive.org/web/20200429080352/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/{width}/{pixel_ratio}x/cbbc/badges-q-and-a.jpg" data-alt="Blue Peter - Blue 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loves </span> <span class="content-card__count-number">79</span> </span> </li></ul> </div> </div> </a> </li><li class="content-list__item" data-follows-panel-item data-resource-id=""> <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/watch/andy-and-the-band-tutorial-drums" class="content-card content-card--watch content-card--styled content-card--animated" data-stats-interaction="oj" data-stats-interaction-variant="content_card" data-stats-interaction-position="2" data-site-section="watch"> <div class="content-card__image-wrapper "> <div class="content-card__image"> <span class="responsive-img responsive-img--16x9 "> <span class="delayed-image-load" data-src="https://web.archive.org/web/20200429080352/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/{width}/{pixel_ratio}x/cbbc/andy-and-the-band-drums-index.jpg" data-alt="CBBC - How to play the drums with Moxy"></span> <noscript> <img src="https://web.archive.org/web/20200429080352im_/https://ichef.bbci.co.uk/childrens-responsive-ichef-live/r/400/1x/cbbc/andy-and-the-band-drums-index.jpg" alt="CBBC - How to play the drums with Moxy"/> </noscript> </span> </div> <div class="content-card__flag flag flag--auto-new flag--watch"> <span class="flag__icon"></span> <span class="flag__text">NEW!</span> </div> </div><div class="content-card__info"> <p class="content-card__title" aria-label="How to play the drums with Moxy"> How to play the drums with Moxy </p> <div class="content-card__details"> <p class="content-card__subtitle content-card__subtitle--with-comments" aria-label="from CBBC">CBBC</p> <ul class="content-card__counts"><li class="content-card__count content-card__count--comments content-card__comments-count-wrapper"> <i class="gelicon gelicon--comments content-card__count-icon content-card__comments-icon" aria-hidden="true"></i> <span class="content-card__comments-count"> <span class="content-card__count-description">Number of comments </span> <span class="content-card__count-number">5</span> </span> </li><li class="content-card__count-divider" aria-hidden="true">|</li><li class="content-card__count content-card__count--reactions"> <i class="gelicon gelicon--smiley content-card__count-icon" aria-hidden="true"></i> <span class="content-card__reaction-count"> <span class="content-card__count-description">Number of Loves, LOLs and other reactions </span> <span class="content-card__count-number">87</span> </span> </li></ul> </div> </div> </a> </li> </ul> </div> </section> <script> require(['jquery-1', 'stats/stats', 'domReady!'], function ($, stats, domReady) { stats.recordEvent({ action_name: 'web_oj', action_type: 'view' }, $('.childrens-wrapper'), window.location.pathname); }); </script> <section class="content-page__section content-page__section--brandcards"> <a href="/web/20200429080352/https://www.bbc.co.uk/cbbc/shows/cbbc" class="brandcard" 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