eBay-Käuferschutz

<!DOCTYPE html> <html lang="de"> <head><meta name="referrer" content="unsafe-url" /> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=5" /> <meta name="robots" content="index,follow" /> <meta name="referrer" content="unsafe-url" />  <title>eBay-Käuferschutz | eBay.de</title> <meta name="description" content="Egal was Sie suchen &ndash; gro&szlig; oder klein, neu oder general&uuml;berholt &ndash; bei eBay finden Sie es." /> <meta name="image" content="https://ir.ebaystatic.com/pictures/aw/social/social-share-default.jpg" /> <link rel="canonical" href="https://pages.ebay.ch/einkaufen/ebay-kaeuferschutz.html" /> <meta property="fb:app_id" content="102628213125203" /> <meta name="og:title" content="eBay-Käuferschutz" /> <meta name="og:description" content="Egal was Sie suchen &ndash; gro&szlig; oder klein, neu oder general&uuml;berholt &ndash; bei eBay finden Sie es." /> 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max-width: 1200px !important; margin: 0 auto !important; } #gh { max-width: 1200px !important; margin: 0 8px !important; } .feed section { display: block; clear: both; padding: 0; margin: 0; } .feed .fullwidth { padding: 40px 0px 10px 0px; } .feed .fullwidth p { padding: 0 20px 32px 0px; color: #ffffff; text-align: left; font-size: 28px; line-height: 31px; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed .fullwidth h2 { font-size: 54px; line-height: 57px; padding-bottom: 0; color: #ffffff; text-align: left; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .hero { background: url(https://ir.ebaystatic.com/cr/v/c1/embg/082019/hero.jpg); background-size: 1200px auto; background-position: 0 0; background-repeat: no-repeat; min-height: 558px; } .hero p { color: #82187c; font-size: 16px; line-height: 19px; margin-top: 22px; } .feed .half-right { float: right; padding-top: 80px; padding-right: 80px; } .feed h1 { margin: 0 0 20px 0; font-size: 64px; line-height: 67px; font-weight: bold; margin-bottom: 16px; color: #82187c; font-weight: 700; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed h2 { font-size: 54px; color: #82187c; font-weight: bold; line-height: 57px; text-align: left; font-weight: 700; margin: 10px 0 0 0; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; word-break: break-word; } .feed h3 { margin: 0; padding: 0; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed a, .feed a:hover { text-decoration: none; font-weight: 700; } .spacer { height: 10px; clear: both; float: none; display: block; } .show-on-mobile, .contact-mobile { display: none !important; } .grid-3 { font-size: 16px; line-height: 22px; color: #666666; display: grid; grid-template-columns: 1.054fr 1.05fr 1.1fr; grid-template-rows: 1fr; display: -ms-grid; -ms-grid-columns: 1.054fr 1.05fr 1.1fr; -ms-grid-rows: 1fr; } .grid-3 > div:first-of-type { -ms-grid-column: 1; -ms-grid-row: 1; } .grid-3 > div:nth-of-type(2) { -ms-grid-column: 2; -ms-grid-row: 1; } .grid-3 > div:nth-of-type(3) { -ms-grid-column: 3; -ms-grid-row: 1; } .grid-3 p { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .grid-3 h3 { display: block; font-size: 20px; color: #82187c; margin-top: 20px; font-weight: 700; } .grid-3 a { color: #666666 !important; font-weight: 700; } .third > div { padding-top: 40px; } .third h3 { font-size: 20px; color: #82187c; font-weight: 700; } .third > div p { font-size: 16px; color: #666666; } .grid-2-section { background-color: #82187c; min-height: 310px; } .grid-2 { display: grid; grid-template-columns: 2fr 2fr; grid-template-rows: 1fr; width: calc(100% - 140px); margin: auto; color: #ffffff; 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padding-right: 70px; display: block; } .mbg-section .fullwidth { padding-top: 10px; } .mbg-section .fullwidth h2 { color: #82187c; font-size: 28px; line-height: 31px; } .mbg-section .grid-service > div:nth-of-type(2) { -ms-grid-column: 1; -ms-grid-row: 1; font-size: 12px; color: #666666; } .mbg-section .grid-service > div:nth-of-type(3) { -ms-grid-column: 2; -ms-grid-row: 1; } .grid-service { display: grid; grid-template-rows: 1fr; grid-template-columns: 2.2fr 0.4fr; display: -ms-grid; -ms-grid-columns: 1.81fr 1fr; -ms-grid-rows: 1fr; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .grid-service.bottom > div:first-of-type { -ms-grid-column: 1; -ms-grid-row: 1; } .grid-service.bottom > div:nth-of-type(2) { -ms-grid-column: 2; -ms-grid-row: 1; } .grid-service img { display: inline; } .grid-service .show-on-mobile { padding-bottom: 22px; font-weight: 700; font-size: 16px; font-weight: 700; } .grid-service .show-on-mobile a, 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-moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .shoes { height: 797px; background-image: url("https://ir.ebaystatic.com/cr/v/c01/ca/seller-centre/seller-centre/shoes.jpg"); background-size: 1200px auto; } .shoes .hl { padding-left: 70px; padding-top: 78px; } .shoes .hl p:first-of-type { font-size: 28px; color: #82187c; line-height: 31px; font-weight: 700; } .shoes .hl p:nth-of-type(2) { font-size: 16px; color: #666666; line-height: 22px; } .cta-row { float: right; font-size: 16px; color: #82187c; padding-right: 49px; font-weight: 700; } .cta-row img { display: inline; } .cta-row a { color: #82187c !important; font-weight: 700; } .fullwidth.vehicle { padding-left: 70px; background-color: #82187c; } .vehicle p { margin-bottom: 0px; padding-bottom: 20px !important; font-weight: 700; } .bottom { min-height: 285px; } .bottom div:first-of-type { padding: 48px 0 0px 70px; color: #82187c; background-color: #fad8f0; } .bottom h2 { margin: 0; font-size: 54px; line-height: 56px; font-weight: 700; } .bottom p { font-size: 20px; line-height: 24px; padding-top: 0px; font-weight: 700; } .contact { height: 285px; background-image: url("https://ir.ebaystatic.com/cr/v/c1/einkaufen-contact-us-bg.jpg"); background-repeat: no-repeat; background-size: cover; background-position: center center; width: 428px; display: -webkit-box; display: -ms-flexbox; display: -webkit-flex; display: flex; -webkit-box-align: center; -ms-flex-align: center; -webkit-align-items: center; align-items: center; -ms-flex-line-pack: center; -webkit-align-content: center; align-content: center; text-align: center; } .contact a, .contact-mobile a { color: #ffffff !important; text-decoration: none; margin: 0 0 0 48%; position: relative; } .contact a { margin-top: 24px; } .contact a::before { content: ""; display: inline-block; background-image: url("https://ir.ebaystatic.com/cr/v/c1/contact_us.jpg"); background-repeat: no-repeat; background-size: cover; background-position: center center; height: 54px; width: 54px; position: absolute; top: -84px; left: 50%; margin-left: -27px; } .contact a img, .contact-mobile a img { margin-left: 14px; } .contact a:hover, .contact-mobile a:hover { text-decoration: underline; } .contact-mobile { background-color: #fad8f0; } @media only screen and (max-width: 1200px) { .mbg-section > section, .mbg-section > div { max-width: none !important; } .hide-1200 { display: none !important; } .third > div p { padding-right: 20px; } .row .line { max-width: 70% !important; } } @media only screen and (max-width: 1145px) { .grid-service.bottom p { padding-right: 20px; padding-right: 20px; } } @media only screen and (max-width: 1120px) { .hero { background-position: 70% 0 !important; } .grid-3 p { padding-right: 20px !important; } .hide-1120 { display: none !important; } .grid-2 p { padding-right: 20px; } .grid-service.bottom h2 { font-size: 35px !important; line-height: 38px !important; } } @media only screen and (max-width: 979px) { .feed { width: 100%; } .hero { background-position: 85% 0 !important; } .feed .hide_mobile { display: none !important; } .mbg img { width: 90% !important; } .grid-service { grid-template-columns: 2fr 0.5fr !important; } .feed .vehicle h2 { font-size: 44px !important; line-height: 47px !important; padding-right: 30px !important; } } @media only screen and (max-width: 870px) { .hide-870 { display: none !important; } .grid-2 { padding-bottom: 50px; } } @media only screen and (max-width: 850px) { .grid-service { display: block !important; } .contact { display: none !important; } .contact-mobile { display: block !important; text-align: left; } .contact-mobile a { margin-left: 0; color: #82187c !important; margin-top: 24px; display: inline-block; } .grid-service.bottom { background-color: #fad8f0; padding-bottom: 50px; } .grid-service.bottom > div { padding-left: 30px !important; padding-right: 30px !important; } .grid-2 { width: calc(100% - 60px) !important; } .shoes { background-position: 30% 0 !important; } .shoes > div { padding-left: 30px !important; } .vehicle { padding-left: 30px !important; } .mbg img { width: 95% !important; } .mbg-section { padding-left: 30px !important; padding-right: 10px !important; } .mbg-section > section, .mbg-section > div { padding-left: 0px !important; } .grid-service.bottom h2 { font-size: 44px !important; line-height: 47px !important; } .grid-service.bottom p { font-size: 20px !important; } } @media only screen and (max-width: 802px) { .row .line { max-width: 60% !important; } .shoes { height: auto !important; padding-bottom: 15% !important; background-repeat: no-repeat; background-image: none !important; background-color: #ececec; } .shoes h2 { padding-right: 30px; font-size: 44px !important; line-height: 47px !important; } .shoes .hl { padding-top: 60px !important; } .shoes .hl p { padding-right: 30px !important; } .shoes .show-on-mobile { display: block !important; width: 100%; height: auto; padding-left: 0 !important; } .shoes .show-on-mobile img { display: block; margin: auto; } .num-section { background-color: #ececec; } .h30 { height: 12px !important; background-color: #ececec; } .third > div { padding-top: 40px !important; } .third > div p { padding-right: 30px !important; } .third > div { width: 100% !important; display: block !important; } .third { width: 100% !important; float: none !important; margin-bottom: 60px; color: #333333; text-align: left !important; } .row .line { border-bottom: none !important; } .cta-row { float: left !important; width: 100%; } .feed .vehicle h2 { font-size: 44px !important; line-height: 47px !important; padding-right: 30px !important; } .vehicle p { font-size: 28px !important; line-height: 31px !important; } .hide-800 { display: none !important; } } @media only screen and (max-width: 780px) { .vehicle h2, .shoes h2 { padding-right: 30px; } } @media only screen and (max-width: 700px) { .feed, .feed section { display: block !important; width: 100% !important; } .feed h1 { font-size: 56px !important; line-height: 59px !important; padding-right: 20px; } .hide-700, .hide-700 img { display: none !important; } .grid-3 { display: block !important; } .grid-3 div { padding-top: 28px; } .grid-3 div:first-of-type { padding-top: 18px; } .shoes h1, .shoes > div { padding-left: 30px !important; } .hero { background-image: none !important; } .hero .show-on-mobile { display: block !important; background-color: #e9e9e8 !important; } .grid-service .show-on-mobile { display: block !important; } .show-on-mobile img { width: 100% !important; height: auto !important; } .grid-service .show-on-mobile img { width: 18px !important; } .half-right { display: block !important; width: 100% !important; padding: 30px 0 20px 0 !important; background-color: #e9e9e8 !important; } .half-right h1 { padding-left: 30px; } .half-right p { padding-left: 30px !important; padding-right: 30px !important; } .hero { min-height: 0 !important; } .grid-3 h3, .third h3, .grid-2 div p:first-of-type { font-size: 26px !important; line-height: 29px; padding-right: 20px; } .grid-2 > div > div a { font-size: 22px !important; } } @media only screen and (max-width: 640px) { .break { display: block; } .hide-600 { display: none !important; } } @media only screen and (max-width: 600px) { .mbg h2 { font-size: 27px; line-height: 28px; padding-left: 94px; margin-bottom: 32px; position: relative; font-weight: 700; padding-top: 20px; font-family: "Market Sans", Arial, "Helvetica Neue", Helvetica, sans-serif; } .mbg img { opacity: 0 !important; } .mbg-section .show-on-mobile { display: block !important; padding-right: 30px; } .mbg-section .grid-3 { margin-top: 20px; } .mbg-section .grid-service { margin-top: 30px; } .cta-row a { font-size: 26px !important; font-weight: 700; } .grid-2 { display: block; width: 100% !important; } .grid-2 > div { padding-left: 30px !important; padding-top: 50px; } .grid-2 .text { padding-bottom: 10px !important; } .grid-2 div:first-of-type { padding-top: 20px !important; } .h0 { height: 0 !important; } } @media only screen and (max-width: 440px) { .hide-440 { display: none !important; } .shoes p { padding-right: 30px !important; } .h30 { height: 40px !important; } .num-section { padding-right: 0 !important; } } @media only screen and (max-width: 380px) { .mbg { background-size: 98% auto; } .contact-mobile img { width: 95% !important; } .shoes { padding-bottom: 30% !important; } } @media only screen and (min-width: 800px) { body { margin: 0 8px; } #gh { margin: 0 auto !important; } } @media only screen and (max-width: 600px) { .mbg h2 { font-size: 27px; line-height: 28px; padding-left: 94px; margin-bottom: 32px; position: relative; font-weight: 700; padding-top: 20px; font-family: "Market Sans", Arial, "Helvetica Neue", Helvetica, sans-serif; } .mbg img { opacity: 0 !important; } .mbg-section .show-on-mobile { display: block !important; padding-right: 30px; } .mbg-section .grid-3 { margin-top: 20px; } .mbg-section .grid-service { margin-top: 30px; } .cta-row a { font-size: 26px !important; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .h0 { height: 0 !important; } } @media only screen and (max-width: 440px) { .hide-440 { display: none !important; } } @media only screen and (max-width: 380px) { .mbg { background-size: 98% auto; } .contact-mobile img { width: 95% !important; } .shoes { padding-bottom: 30% !important; } } @media only screen and (min-width: 800px) { body { margin: 0 8px; } #gh { margin: 0 auto !important; } } .mbg h2::before { content: ""; display: inline-block; width: 100px; background-image: url("https://ir.ebaystatic.com/cr/v/c01/money_back_guarantee_badge_2023_purple.svg"); background-repeat: no-repeat; background-size: cover; aspect-ratio: 215/257; margin-right: 24px; vertical-align: middle; -webkit-box-flex: 1; -ms-flex: 1 0 100px; flex: 1 0 100px; max-width: 100px; } @media only screen and (max-width: 600px) { .mbg h2::before { width: clamp(62px, 21.8%, 82px); position: absolute; left: 0; margin-right: unset; top: 50%; margin-top: -41px; -webkit-box-flex: unset; -ms-flex: unset; flex: unset; max-width: unset; } } @media only screen and (min-width: 570px) and (max-width: 1024px) { .mbg h2::before { width: 70px; height: 76px; max-width: 70px; background-size: contain; flex: 1 0 70px; } .mbg h2 { font-family: "Market Sans", Arial, "Helvetica Neue", Helvetica, sans-serif; display: -webkit-box; display: -ms-flexbox; display: flex; font-weight: 700; font-size: 32px; letter-spacing: -0.05; -webkit-box-align: center; -ms-flex-align: center; align-items: center; } } @media only screen and (min-width: 1024px) { .mbg h2::before { width: 100px; max-width: 100px; flex: 1 0 100px; } .mbg h2 { font-size: 52px; } } @media only screen and (min-width: 600px) and (max-width: 1024px) { .mbg-section { padding-inline: 5.8%; } } @media only screen and (max-width: 480px) { .mbg-section { padding-inline: 5.8% !important; } } .ski-main .shoes a:hover { text-decoration: underline !important; } @media only screen and (max-width: 325px) { .mbg h2 { font-size: 22.5px; line-height: 22.5px; padding-top: unset; padding-left: 80px; } .mbg h2::before { margin-top: -38px; } } </style> </head> <body class="ski-body"> <div class="ski-glbheader ski-glbheader--1248"> <script type="text/javascript" src="https://secureinclude.ebaystatic.com/js/v/ch/ebaybase.js"></script><script type="text/javascript" src="https://secureinclude.ebaystatic.com/js/v/ch/ebaysup.js"></script><script src="https://ir.ebaystatic.com/rs/c/globalheaderweb/runtime.658fa8d4.js" crossorigin async></script><script src="https://ir.ebaystatic.com/rs/c/globalheaderweb/header_hHws.97f4fe71.js" crossorigin async></script><link rel="stylesheet" href="https://ir.ebaystatic.com/rs/c/globalheaderweb/header_hHws.318867b0.css"><script crossorigin> (function(){ let GH = window.GH || {}; window.GH = GH; GH.__private = GH.__private || {}; GH.__private.isExternal = true; })(); </script><link 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fill="var(--color-spinner-icon-background, #3665F3)"></path><path fill-rule=evenodd clip-rule=evenodd d="M14.1805 1.17194C14.3381 0.642616 14.895 0.341274 15.4243 0.498872C17.3476 1.07149 19.0965 2.11729 20.5111 3.54055C21.9257 4.96382 22.9609 6.71912 23.5217 8.64584C23.6761 9.17611 23.3714 9.73112 22.8411 9.88549C22.3108 10.0399 21.7558 9.73512 21.6015 9.20485C21.134 7.59925 20.2715 6.13651 19.0926 4.95045C17.9138 3.76439 16.4563 2.8929 14.8536 2.41572C14.3243 2.25812 14.0229 1.70126 14.1805 1.17194Z" fill="var(--color-spinner-icon-foreground, #E5E5E5)"></path></symbol></defs><use href="#icon-spinner-30" /></svg></span><span>Laden...</span></div><div data-marko-key="@dynamic zi82xnzx0xd0-1-1-9-12-1" id=gh-minicart-hover-body></div></div></div></div></div></div></div></nav><section data-marko-key="@gh-main zi82xnzx0xd0-1-1" class=gh-header__main><div class=gh-header__logo-cats-wrap><a href=https://www.ebay.ch _sp=m570.l2586 class=gh-logo tabindex=2><svg xmlns=http://www.w3.org/2000/svg 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/></svg></button><div class=gh-flyout__dialog id=zi82xnzx0xd0-1-1-12-0-1-dialog><div class=gh-flyout__box></div></div></div></div></div><form id=gh-f class=gh-search method=get action=https://www.ebay.ch/sch/i.html target=_top><div id=gh-search-box class=gh-search-box__wrap><div class=gh-search__wrap><div id=gh-ac-wrap class=gh-search-input__wrap><label for=gh-ac class=gh-hidden>Enter your search keyword</label><input data-marko='{"oninput":"handleTextUpdate zi82xnzx0xd0-1-1-13-4 false","onfocusin":"handleMarkTimer zi82xnzx0xd0-1-1-13-4 false","onkeydown":"handleMarkTimer zi82xnzx0xd0-1-1-13-4 false"}' data-marko-key="@input zi82xnzx0xd0-1-1-13-4" id=gh-ac class="gh-search-input gh-tb ui-autocomplete-input" title=Finden type=text placeholder="Bei eBay finden" aria-autocomplete=list aria-expanded=false size=50 maxlength=300 aria-label="Bei eBay finden" name=_nkw autocapitalize=off autocorrect=off spellcheck=false autocomplete=off aria-haspopup=true role=combobox tabindex=4><svg 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class="ski-main"> <div class="ski-container"> <div class="feed"> <section> <div class="hero"> <div class="show-on-mobile"> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/hero_mobile.jpg" alt="" /> </div> <div class="half-right"> <h1> Sicher <br /> einkaufen. </h1> <p> Egal was Sie suchen – groß oder klein, <br class="hide-440" /> neu oder generalüberholt – bei eBay <br class="hide-440" /> finden Sie es. </p> </div> </div> </section> <div class="spacer" style="height: 20px"></div> <section> <div class="mbg-section"> <section> <div class="mbg"> <h2>eBay-Käuferschutz</h2> </div> </section> <section> <div class="fullwidth"> <h2>Geld zurück, falls mal etwas schiefgeht</h2> <p> Unser eBay-Käuferschutz gilt für Angebote mit dem Käuferschutz-Logo und wenn der Artikel über die eBay-Kaufabwicklung bezahlt wurde. Er greift automatisch und sichert den vollen Kaufpreis und die ursprünglichen Versandkosten für alle <a href="https://www.ebay.ch/pages/help/policies/buyer-protection.html" style="color: #666; text-decoration: none">teilnahmeberechtigten Käufe*</a> ab. Folgen Sie diesen Schritten, um Ihre Rückerstattung zu erhalten. </p> </div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/dotted.png" class="show-on-mobile" style="width: 93%" alt="" /> </section> <div class="grid-3"> <div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/icon1.png" alt="" /> <h3>Den Verkäufer kontaktieren</h3> <p> Sollte Ihr Artikel nicht angekommen sein oder von der Beschreibung des Verkäufers abweichen, gehen Sie zu <a href="https://www.ebay.ch/myb/PurchaseHistory">Mein eBay</a>, wählen Sie den Artikel in Ihrer Kaufübersicht aus und kontaktieren Sie den Verkäufer. </p> </div> <div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/icon2.png" alt="" /> <h3>Problem nicht geklärt? Kontaktieren Sie uns.</h3> <p>Wenn Sie mit dem Verkäufer gesprochen haben und das Problem nach 3 Werktagen noch nicht geklärt werden konnte, <a href="https://resolutioncenter.ebay.ch/">kontaktieren Sie uns</a>.</p> </div> <div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/icon3.png" alt="" /> <h3>Geld zurückbekommen</h3> <p> Wir melden uns bei Ihnen innerhalb von 48 Stunden und prüfen Ihren Käuferschutzfall. Kam der Artikel nicht bei Ihnen an, entsprach er nicht der Beschreibung oder haben Sie die Rückerstattung bei einer Rückgabe nicht bekommen, dann erhalten Sie Ihr Geld zurück. </p> </div> </div> <div class="spacer" style="height: 20px"></div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/dotted.png" class="show-on-mobile" style="width: 93%" alt="" /> <div class="grid-service"> <div class="show-on-mobile"> <a href="https://www.ebay.ch/pages/help/policies/buyer-protection.html">Mehr erfahren  <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_magenta.png" width="18" alt="" /></a> </div> <div> *Fristen, Ausnahmen und Artikel, die ausgeschlossen sind. Um über den eBay-Käuferschutz abgesichert zu sein, müssen bestimmte Anforderungen und Fristen eingehalten werden. Bestimmte Transaktionen und Artikeltypen wie z.B. Fahrzeuge, Immobilien, Geschäftsverkäufe & Domains, digitale Inhalte, Industrieausstattung oder Gutscheine sind nicht über den Käuferschutz abgesichert. Weitere Details zum <a href="https://www.ebay.ch/pages/help/policies/buyer-protection.html" style="color: #666666; text-decoration: none">eBay-Käuferschutz</a>. </div> <div class="hide-700"> <a href="https://www.ebay.ch/pages/help/policies/buyer-protection.html">Mehr erfahren  <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_magenta.png" alt="" /></a> </div> </div> </div> </section> <div class="spacer" style="height: 60px"></div> <section> <div class="shoes"> <div class="hl"> <h2> Sie müssen <br class="hide-800" /> einen Artikel <br class="hide-800" /> zurückgeben? </h2> <p>Das ist bei eBay ganz einfach.</p> <p> Was auch immer Sie suchen - Millionen von Artikeln <br class="hide-800" /> bei eBay können zurückgegeben werden. Prüfen Sie <br class="hide-800" /> vor dem Kauf des Artikels die Rücknahmebedingungen <br class="hide-800" /> des Verkäufers. Folgen Sie dann den einfachen Schritten <br class="hide-800" /> wenn Sie einen Artikel zurückgeben möchten. </p> </div> <div class="show-on-mobile"> <img src="https://ir.ebaystatic.com/cr/v/c01/ca/seller-centre/seller-centre/shoes_mobile.jpg" alt="eBay Money Back Guarantee - Shoes" /> </div> <div class="h30 spacer" style="height: 70px"></div> <div class="num-section"> <section> <div class="row"> <div class="line"></div> <div class="third"> <span class="num" style="padding: 12px 31px 10px 31px">1</span> <div> <h3>Rückgabe starten</h3> <p> Wählen Sie in der Kaufübersicht in <br class="hide-1200" /> <a href="https://www.ebay.ch/myb/PurchaseHistory" style="color: #666666"><strong>Mein eBay</strong></a> den Artikel aus, den Sie <br class="hide-1200" /> zurückgeben möchten. </p> </div> </div> <div class="third"> <span class="num">2</span> <div> <h3>Artikel zurückschicken</h3> <p> Wenn der Verkäufer dies wünscht, <br class="hide-1200" /> schicken Sie den Artikel möglichst bald <br class="hide-1200" /> über dessen bevorzugte Rückversandart <br class="hide-1200" /> zurück. </p> </div> </div> <div class="third" style="width: 31%"> <span class="num">3</span> <div> <h3>Rückerstattung erhalten</h3> <p> Sollte Ihnen der Verkäufer Ihr Geld <br class="hide-1200" /> nicht zurückerstatten, schalten Sie <br class="hide-1200" /> eBay ein, damit wir Ihnen helfen können. </p> </div> </div> <div style="height: 10px" class="spacer h0"></div> <div class="cta-row"> <a href="https://www.ebay.ch/pages/help/policies/buyer-protection.html">Mehr erfahren   <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_magenta.png" alt="" /></a> </div> </div> </section> </div> </div> </section> <div class="spacer"></div> <section> <div class="grid-service bottom"> <div> <h2>eBay-Kundenservice</h2> <p> Sie haben Fragen? 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Wir helfen Ihnen gern! </p> <p>Der Kundenservice ist 7 Tage die Woche für Sie da.</p> </div> <div class="contact"> <a href="https://resolutioncenter.ebay.ch/" >Kontaktieren Sie uns <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_white.png" alt="Arrow white" /> </a> </div> <div class="contact-mobile"> <a href="https://resolutioncenter.ebay.ch/" >Kontaktieren Sie uns <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_magenta.png" alt="Arrow white" /> </a> </div> </div> </section> <div class="spacer"></div> </div> </div> </main> <div id="ski-foot"> <div class="ski-foot-container ski-foot-container--1248"> <script src="https://ir.ebaystatic.com/rs/c/globalheaderweb/runtime.658fa8d4.js" crossorigin async></script><script src="https://ir.ebaystatic.com/rs/c/globalheaderweb/footer_klGx.a69d9bb2.js" crossorigin async></script><link rel="stylesheet" href="https://ir.ebaystatic.com/rs/c/globalheaderweb/footer_klGx.7d5bc66f.css"><div class="ghw ghw--loaded" id=glbfooter><footer class=gh-footer><ul class=gf-small-links><li class=gf-small-links__link><a href=https://www.ebayinc.com/company/ >Über eBay</a></li><li class=gf-small-links__link><a href=https://community.ebay.de/t5/eBay-Mitteilungen/bg-p/eBay-Mitteilungen>eBay News</a></li><li class=gf-small-links__link><a href=https://community.ebay.de>Community</a></li><li class=gf-small-links__link><a href=https://pages.ebay.ch/safetycenter/ >Sicherheitsportal</a></li><li class=gf-small-links__link><a href=https://www.ebay.ch/help/selling>Zum ersten Mal verkaufen</a></li><li class=gf-small-links__link><a href=https://www.ebay.ch/help/policies/default/ebay-rules-policies?id=4205>Grundsätze</a></li><li class=gf-small-links__link><a _sp=m571.l1545 href=https://www.ebay.ch/help/home>Hilfe & Kontakt</a></li><li class=gf-small-links__link><a href=https://pages.ebay.ch/sitemap.html>Übersicht</a></li></ul><div class=gf-legal>Copyright © 1995–2025 eBay Inc. 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