The National Academies Press: Help

<html><head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.nap.edu/help.html","20060831100512","https://web.archive.org/","web","/_static/", "1157018712"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>The National Academies Press: Help</title> <link rel="stylesheet" type="text/css" href="/web/20060831100512cs_/http://www.nap.edu/stylesheets/napstylesB.css"> </head> <body>  <table width="100%" border="0" cellspacing="0" cellpadding="0" align="center"> <tr> <td valign="top">  <table width="100%" cellspacing="0" cellpadding="0" border="0"> <tr> <td bgcolor="#990000" valign="top" align="left" style="border-right: 1px solid white"><a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/"><img src="https://web.archive.org/web/20060831100512im_/http://www.nap.edu/images/interface10/topnav_naplogo.gif" width="476" height="41" alt="The National Academies Press: Home" title="The National Academies Press: Home" border="0"></a></td> <td bgcolor="#333333" valign="middle" align="right" width="264" rowspan="2"><a href="https://web.archive.org/web/20060831100512/http://www.nationalacademies.org/"><img src="https://web.archive.org/web/20060831100512im_/http://www.nap.edu/images/interface10/topnav_naid.gif" width="264" height="41" alt="The National Academies: Home" title="The National Academies: Home" border="0"></a></td> </tr> <tr><td colspan="1" height="5" bgcolor="#990000" valign="top" style="padding-bottom: 3px; border-right: 1px solid white; padding-left: 45px;"><div align="left" class="smallwhite">Read more than 3,600 books online FREE! More than 1000 PDFs now available for sale</div></td> </tr> <tr> <td colspan="2" bgcolor="#666666" style="border-top: 1px solid white;"><table width="100%" border="0" cellspacing="0" cellpadding="0" bgcolor="white" height="22" align="left"> <tr> <td bgcolor="#666666" onmouseover=" this.style.backgroundColor='#999999';" onmouseout=" this.style.background='#666666';" valign="middle" align="center" nowrap width="50"> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/" class="topnav">HOME</a> </td> <td bgcolor="#666666" onmouseover=" this.style.backgroundColor='#999999';" onmouseout=" this.style.background='#666666';" valign="middle" align="center" nowrap width="100"> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/about.html" class="topnav">ABOUT NAP</a> </td> <td bgcolor="#666666" onmouseover=" this.style.backgroundColor='#999999';" onmouseout=" this.style.background='#666666';" valign="middle" align="center" nowrap width="100"> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/contact.html" class="topnav">CONTACT NAP</a> </td> <td bgcolor="#666666" onmouseover=" this.style.backgroundColor='#999999';" onmouseout=" this.style.background='#666666';" valign="middle" align="center" nowrap width="50"> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/help.html" class="topnav">HELP</a> </td> <td bgcolor="#666666" onmouseover=" this.style.backgroundColor='#999999';" onmouseout=" this.style.background='#666666';" valign="middle" align="center" nowrap width="100"> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/new.html" class="topnav">NEW RELEASES</a> </td> <td bgcolor="#666666" onmouseover=" this.style.backgroundColor='#999999';" onmouseout=" this.style.background='#666666';" valign="middle" align="center" nowrap width="115"> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/order.html" class="topnav">ORDERING INFO</a> </td> <td align="right" bgcolor="#666666" valign="middle"><a href="https://web.archive.org/web/20060831100512/http://secure.nap.edu/cart/cart.cgi" class="cart"><img src="https://web.archive.org/web/20060831100512im_/http://www.nap.edu/images/interface10/cart.gif" width="42" height="18" alt="cart icon" title="cart icon" border="0" align="absmiddle"> Items in cart [0]</a></td> </tr> </table></td> </tr> <tr> <td colspan="2" bgcolor="#999999" style="border-top: 1px solid white; border-bottom: 1px solid #333333;" height="24" valign="middle">  <table width="450" height="26" align="left" border="0" cellpadding="0" cellspacing="0"> <tr> <form name="QueryForm" action="https://web.archive.org/web/20060831100512/http://search.nap.edu/nap-cgi/selsrch.cgi" method="get" title="Search NAP Books"> <td height="15" colspan="2" class="searchtxt"><label for="Search NAP Books" title="Search NAP Books">TRY OUR SPECIAL <font color="black"><b>DISCOVERY ENGINE</b>:</font></label></td> <td align="left" valign="middle"> <input type="hidden" name="optItemsPerPage" value="10"> <input type="hidden" name="optMaxSearchRows" value="100"> <input type="hidden" name="SearchIn" value="ALL"> <input type="text" name="term" style="border: 1px solid #000000; width: 150px;" maxlength="75"> </td> <td bgcolor="#999999" align="left" valign="middle"> <input name="GO" type="image" src="https://web.archive.org/web/20060831100512im_/http://www.nap.edu/images/interface10/topnav_searchgo.gif" alt="Find" border="0" align="left" style="border: 0px;"></td></tr> </form></table>  <div align="right" class="blktxt">Questions? Call 888-624-8373</div> </td></tr> </table> </td> </tr> </table>  <div id="toplevel"> <table width="700" height="600" align="center" cellpadding="0" cellspacing="0"> <tr><th class="main" height="25">  Help  </td></tr> <tr> <td valign="top">  <h3>Searching for Books </h3> <p>We have thousands of books that you can read in their entirety for free before deciding if you want to buy a print or electronic edition. Browse categories or search for a topic using our Discovery search engine. <a href="search.html">We offer several tips for your search.</a></p> <p>If you are looking for books on transportation issues, make sure you also visit the <a href="https://web.archive.org/web/20060831100512/http://gulliver.trb.org/" target="_blank">Transportation Research Board Web site</a> if we do not provide the information you need.</p> <h3>Tips for Downloading Electronic (PDF) Books</h3> <p>Our <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/about/about_pdf.html">frequently asked questions guide</a> answers questions about purchasing and accessing our electronic books. If you are having problems downloading and viewing a PDF book, start by making sure you have the proper software installed. To view our PDF books, you must have Adobe Reader installed on your computer. Visit www.adobe.com to download and install the free Adobe Reader software on your computer.</p> <h3>Placing an Order</h3> <p>We ship orders worldwide. In addition to ordering books through our Web site, you can place an <a href="order.html">order by phone, fax, or mail.</a> </p> <p>When you find a book of interest, simply click the "Add to Cart" button to place the book in your shopping cart. You can continue shopping or proceed to checkout to finalize your order.</p> <h3>Payment Options</h3> <p>We accept credit cards, purchasing cards, checks, and purchase orders.</p> <h3>Returns and Questions About an Order</h3> <p>Most books can be returned 3 months from the date of your invoice for full credit, less the shipping and handling. Please read our <a href="returns.html">instructions for returning a book and answers to other order problems</a>.</p> <h3>Reporting Technical Problems</h3> <p>Provide feedback about our Web site or report technical problems by sending email to: <a href="https://web.archive.org/web/20060831100512/mailto:feedback@nap.edu">feedback@nap.edu</a>.</p>  </td> </tr> </table> </div>  <table border="0" cellpadding="0" cellspacing="0" width="100%" valign="bottom"> <tr> <td bgcolor="#333333" align="center" colspan="3"> <a href="#top" class="bottomnav">[ Top of Page ]</a> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/" class="bottomnav">[ Home ]</a> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/contact.html" class="bottomnav">[ Contact Us ]</a> <a href="https://web.archive.org/web/20060831100512/http://www.nap.edu/help.html" class="bottomnav">[ Help ] </a> <a href="https://web.archive.org/web/20060831100512/http://www.nationalacademies.org/" class="bottomnav">[ The National Academies Home ] </a></td> </tr> <tr>  <td align="center" bgcolor="#990000" height="15" colspan="3"> <div class="copyright"><a href="https://web.archive.org/web/20060831100512/http://www.national-academies.org/legal/" class="copyright">Copyright © 2006. National Academy of Sciences. All rights reserved. 500 Fifth St. N.W., Washington, D.C. 20001.<br> Terms of Use and Privacy Statement</a> </div> </td> </tr> </table> </body> </html>

CINXE.COM

The National Academies Press: Help