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duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Supported card types</a><a href="/en/payments/make-a-payment" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Make a payment</a><a href="#" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 sc-b75626b3-6 jdrHYs ftlAhi bzHdGT">More ...</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Purchases Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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https://cdn.xsolla.net/hc-bucket-stage/ico_purchase_05b3dc0582/ico_purchase_05b3dc0582.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-stage/ico_purchase_05b3dc0582/ico_purchase_05b3dc0582.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Purchases</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/purchases/got-no-receipt-nor-my-purchase" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Got no receipt nor my purchase</a><a href="/en/purchases/i-did-not-get-my-purchase" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">I did not get my purchase </a><a href="/en/purchases/i-made-a-purchase-for-the-wrong-account" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">I made a purchase for the wrong account</a><a href="/en/purchases/how-can-i-cancel-my-subscription" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">How can I cancel my subscription?</a><a href="#" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 sc-b75626b3-6 jdrHYs ftlAhi bzHdGT">More ...</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Refunds Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Refunds Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 640w, https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 750w, https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 828w, https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 1080w, https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 1200w, https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 1920w, https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 2048w, https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Refunds</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/refunds/refund-my-digital-purchase" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Refund my digital purchase</a><a href="/en/refunds/refund-physical-product" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Refund physical product </a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Receipts Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Receipts Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 640w, https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 750w, https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 828w, https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 1080w, https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 1200w, https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 1920w, https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 2048w, https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Receipts</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/receipts/how-can-i-get-a-receipt" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">How can I get a receipt?</a><a href="/en/receipts/where-can-i-find-my-receipts" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Where can I find my receipts? </a><a href="/en/receipts/what-i-would-need-a-receipt-for" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">What would I need a receipt for?</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Physical products Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Physical products Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 640w, https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 750w, https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 828w, https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 1080w, https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 1200w, https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 1920w, https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 2048w, https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Physical products</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/physical-products/track-my-order" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Track my order</a><a href="/en/physical-products/i-didnt-receive-my-package" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">I didn’t receive my package</a><a href="/en/physical-products/why-hasnt-my-order-shipped-yet" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Why hasn’t my order shipped yet?</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Pre-orders Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Pre-orders Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 640w, https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 750w, https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 828w, https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 1080w, https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 1200w, https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 1920w, https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 2048w, https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Pre-orders</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/pre-orders/cancel-pre-order" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Cancel pre-order</a><a href="/en/pre-orders/change-pre-order-information" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Change my preorder information</a><a href="/en/pre-orders/when-i-will-be-charged-for-my-pre-order" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">When will I be charged for my pre-order?</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Xsolla Money Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Xsolla Money Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 640w, https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 750w, https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 828w, https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 1080w, https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 1200w, https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 1920w, https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 2048w, https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Xsolla Money</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/xsolla-money/about-xsolla-money" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">About Xsolla Money</a><a href="/en/xsolla-money/registration-and-verification" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Registration & Verification</a><a href="/en/xsolla-money/Withdrawals" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Withdrawals</a><a href="/en/xsolla-money/user-profile" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">User Profile</a><a href="#" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 sc-b75626b3-6 jdrHYs ftlAhi bzHdGT">More ...</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Xsolla Wallet Account Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Xsolla Wallet Account Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 640w, https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 750w, https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 828w, https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 1080w, https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 1200w, https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 1920w, https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 2048w, https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Xsolla Wallet Account</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/xsolla-account/about-xsolla-account" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">About Xsolla Wallet Account</a><a href="/en/xsolla-account/create-xsolla-account" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Create a Xsolla Wallet account</a><a href="/en/xsolla-account/why-do-i-need-a-xsolla-account" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">Why do I need a Xsolla Wallet account?</a><a href="/en/xsolla-account/what-information-can-i-see-in-my-account" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">What information can I see in my account?</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Xsolla Pay Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Xsolla Pay Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 640w, https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 750w, https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 828w, https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 1080w, https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 1200w, https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 1920w, https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 2048w, https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Xsolla Pay</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/xsolla-pay/about-xsolla-pay" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">About Xsolla Pay</a><a href="/en/xsolla-pay/how-can-i-use-xsolla-pay" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">How can I use Xsolla Pay?</a><a href="/en/xsolla-pay/i-have-issues-with-xsolla-pay" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">I have issues with Xsolla Pay</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 kOKmAI"><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Virtual Currency</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/virtual-currency/what-are-red-orbs" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">What are Red Orbs?</a></div></div><div class="sc-b75626b3-2 izZoWS"><div class="sc-b75626b3-7 diLfkS"><div class="sc-b75626b3-8 leCikN"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Unauthorized charges Icon" role="presentation" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Unauthorized charges Icon" role="presentation" sizes="100vw" srcSet="https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 640w, https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 750w, https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 828w, https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 1080w, https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 1200w, https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 1920w, https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 2048w, https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg 3840w" src="https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Unauthorized charges</span></div><div class="sc-b75626b3-3 iKlrNX"><a href="/en/unauthorized-charges/i-see-unknown-charges-for-xsolla" class="sc-b75626b3-4 gHoVX sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-b75626b3-5 jdrHYs ftlAhi">I see unknown charges for Xsolla</a></div></div></div></section><section class="sc-4c0b59ee-1 klaQZb sc-4c0b59ee-0 sc-c3d2d745-2 lbOXRN beLlpy"><div class="sc-c3d2d745-5 kznAVy"><div class="sc-c3d2d745-7 hmfEqD"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_logotype_25f1f7a268%2Fbabka_Login_logotype_25f1f7a268.png&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><span class="sc-2308ea98-0 AtJQv sc-15f94e71-0 sc-22a7061c-0 sc-c3d2d745-3 bTLpGg gJsUHI dxXdse">LOOKING FOR A QUICK ANSWER?<br/> OUR CHAT'S OPEN!</span><span class="sc-2308ea98-0 hrFJcK sc-4115dab6-0 sc-c3d2d745-4 jdrHYs iJQiPL"><div class="sc-88f529a1-0 iNTQUg"><span class="sc-2308ea98-0 hrFJcK sc-4115dab6-0 sc-c3d2d745-0 jdrHYs enzrDA">Hop into your <a href="https://wallet.xsolla.com/" target="_self" class="sc-441ba142-0 klBpXi sc-8809ffec-0 sc-c3d2d745-1 gqxlvH gSLTjR">Xsolla Wallet account</a> for speedy support.</span></div></span><a class="sc-37fd11a6-0 kXuMto sc-c3d2d745-6 dNGvnh" href="https://wallet.xsolla.com/" target="_blank">Go to Xsolla Wallet account</a><span class="sc-2308ea98-0 hrFJcK sc-4115dab6-0 sc-a7b9f04e-0 jdrHYs kVsyeA">Average response time: 1 min</span></div><div class="sc-c3d2d745-8 fmbaew"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2FFrame_3562_70d0f6c144%2FFrame_3562_70d0f6c144.png&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-c3d2d745-9 bEshKr"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fbabka_Login_mobile_Background_93132a7138%2Fbabka_Login_mobile_Background_93132a7138.png&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></section><section class="sc-4c0b59ee-1 cJrGWa sc-4c0b59ee-0 sc-67085795-0 lbOXRN cJokDR"><span class="sc-2308ea98-0 iqdAEa sc-14436f32-0 sc-67085795-1 inSzwH bpiEAu">Hello! This is Xsolla</span><span class="sc-2308ea98-0 duxNCH sc-4115dab6-0 sc-67085795-2 jdrHYs ivthxH">From first click to final purchase, we’re here to make your payment adventure smooth and magical! </span><div class="sc-67085795-3 esuupn"><div class="sc-b9521acf-0 jfFHvn"><div class="sc-b9521acf-1 gTLlYg"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:74.28571428571429%"></span><img alt="babka-image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="babka-image" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.xsolla.net%2Fhc-bucket-prod%2Fmy_purchasess_f33ccdedb5%2Fmy_purchasess_f33ccdedb5.png&w=3840&q=75" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-b9521acf-2 cEiPhr"><span class="sc-2308ea98-0 eMZSGY sc-d06dece9-0 iBdtiw">Connect all your Xsolla game purchases in one account</span><a 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common error codes","url":"/payments/most-common-error-codes"},{"title":"Supported card types","url":"/payments/supported-card-types"},{"title":"Make a payment","url":"/payments/make-a-payment"},{"title":"Mobile payments","url":"/payments/mobile-payments"},{"title":"Pay with PayPal","url":"/payments/pay-with-paypal"},{"title":"Pay with Amazon","url":"/payments/pay-with-amazon"},{"title":"Gift cards","url":"/payments/gift-cards"},{"title":"Got no receipt nor my purchase","url":"/purchases/got-no-receipt-nor-my-purchase"},{"title":"I did not get my purchase ","url":"/purchases/i-did-not-get-my-purchase"},{"title":"I made a purchase for the wrong account","url":"/purchases/i-made-a-purchase-for-the-wrong-account"},{"title":"How can I cancel my subscription?","url":"/purchases/how-can-i-cancel-my-subscription"},{"title":"Game doesn’t work as expected","url":"/purchases/game-doesnt-work-as-expected"},{"title":"Refund my digital purchase","url":"/refunds/refund-my-digital-purchase"},{"title":"Refund physical product ","url":"/refunds/refund-physical-product"},{"title":"How can I get a receipt?","url":"/receipts/how-can-i-get-a-receipt"},{"title":"Where can I find my receipts? ","url":"/receipts/where-can-i-find-my-receipts"},{"title":"What would I need a receipt for?","url":"/receipts/what-i-would-need-a-receipt-for"},{"title":"Track my order","url":"/physical-products/track-my-order"},{"title":"I didn’t receive my package","url":"/physical-products/i-didnt-receive-my-package"},{"title":"Why hasn’t my order shipped yet?","url":"/physical-products/why-hasnt-my-order-shipped-yet"},{"title":"Cancel pre-order","url":"/pre-orders/cancel-pre-order"},{"title":"Change my preorder information","url":"/pre-orders/change-pre-order-information"},{"title":"When will I be charged for my pre-order?","url":"/pre-orders/when-i-will-be-charged-for-my-pre-order"},{"title":"About Xsolla Money","url":"/xsolla-money/about-xsolla-money"},{"title":"Registration \u0026 Verification","url":"/xsolla-money/registration-and-verification"},{"title":"Withdrawals","url":"/xsolla-money/Withdrawals"},{"title":"User Profile","url":"/xsolla-money/user-profile"},{"title":"Transactions Limits","url":"/xsolla-money/transactions-limits"},{"title":"Wallet Fees","url":"/xsolla-money/wallet-fees"},{"title":"Complaints","url":"/xsolla-money/complaints"},{"title":"About Xsolla Wallet Account","url":"/xsolla-account/about-xsolla-account"},{"title":"Create a Xsolla Wallet account","url":"/xsolla-account/create-xsolla-account"},{"title":"Why do I need a Xsolla Wallet account?","url":"/xsolla-account/why-do-i-need-a-xsolla-account"},{"title":"What information can I see in my account?","url":"/xsolla-account/what-information-can-i-see-in-my-account"},{"title":"About Xsolla Pay","url":"/xsolla-pay/about-xsolla-pay"},{"title":"How can I use Xsolla Pay?","url":"/xsolla-pay/how-can-i-use-xsolla-pay"},{"title":"I have issues with Xsolla Pay","url":"/xsolla-pay/i-have-issues-with-xsolla-pay"},{"title":"What are Red Orbs?","url":"/virtual-currency/what-are-red-orbs"},{"title":"I see unknown charges for Xsolla","url":"/unauthorized-charges/i-see-unknown-charges-for-xsolla"}],"faq":[{"name":"Payments","createdAt":"2022-12-28T09:21:05.157Z","updatedAt":"2024-11-06T06:32:26.383Z","slug":"payments","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":1,"publishedAt":"2022-12-28T09:21:05.157Z","locale":"en","icon":{"name":"ico_payment.svg","alternativeText":"","caption":"","width":24,"height":24,"formats":"","hash":"ico_payment_87586ae3c5","ext":".svg","mime":"image/svg+xml","size":0.91,"url":"https://cdn.xsolla.net/hc-bucket-prod/ico_payment_87586ae3c5/ico_payment_87586ae3c5.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T06:26:27.424Z","updatedAt":"2023-04-04T06:26:27.424Z","id":47},"faqArticles":[{"createdAt":"2022-12-28T09:23:13.630Z","updatedAt":"2024-12-29T11:20:54.032Z","locale":"en","slug":"card-verification","text":"#### HOW CAN I VERIFY MY CARD?\n\nWe use card verification to help ensure safe and secure in-game payments. This is the same type of verification required for adding a credit card to a PayPal or Steam account.\n\nAfter you enter your card information, our system will redirect you to the verification page. Verification is used to make sure that the person making the purchase is the actual cardholder. This is how it works:\n- To verify that you are the cardholder, we temporarily debit an amount of less than $2.00 USD from your account, which will be released back to your account within 12 hours.\n- You can find this info in your online bank statement under Pending or Held transactions, or in an SMS notification from your bank.\n- If you see multiple debits of less than $2.00 USD, go back to the verification page and enter the amount of the most recent transaction in the verification form.\n- Select the currency that the amount was debited in and click verify. After that, your payment will be completed.\n\n![confirm-card-en.png](https://cdn.xsolla.net/hc-bucket-prod/confirm_card_en_83f87e6fc0/confirm_card_en_83f87e6fc0.png)\n\nIf you don’t have an online account for your card, please create one.\nIf the small pending or hold amount doesn’t appear, there may be a delay from your bank in posting them. Please check for it again later. Note that the hold amount is only valid for 3 hours. If it still doesn’t appear, we recommend using a different bank card, or contact your bank directly to find out how much the small hold amount is.\n\nIf you’re unable to verify the card, you may also link the card to a PayPal or an Amazon account for future payments.\n\nIf you also see either one of these errors:\n\n\u003e###### 1092 or 3032: Your payment was declined for security reasons. Please contact our customer support for further assistance at help.xsolla.com.\n\nThis error may appear when our security system can't process your payment. Please contact us for further assistance.\n\nNote that after several unsuccessful attempts, you may receive the following errors:\n\n\u003e###### 2009 or 3017: it looks like you have exceeded the maximum number of attempts allowed.\n\nIf this happens, please try paying with a different card.\n\nIf this issue isn’t resolved, please contact us by submitting a [ticket](#form) below or sending a message in a live chat after creating your [Xsolla Wallet](https://wallet.xsolla.com/) account. ","title":"Card Verification","faShowBabkaLogin":false,"faShowOnProd":true,"id":4},{"createdAt":"2023-02-22T08:24:32.128Z","updatedAt":"2024-12-29T11:16:51.419Z","locale":"en","slug":"most-common-error-codes","text":"#### MOST COMMON ERROR CODES\n\nWhile making a payment, you may face some issues. Please take a look at the list of error codes below as this may help you with the payment process.\n\n\u003e###### Error 1001, 3021\n\u003eThe purchase amount is too low to process the payment. Please make a purchase at a higher price or use another payment method. \n\nThis message indicates there was an issue processing your payment or with the item you selected. Please try using another payment method or choose a different item, and if the problem persists, contact our customer support team for assistance.\n\n\u003e###### Error 1002, 3022\n\u003eThe purchase amount is too large to complete the transaction. Please try again with a smaller amount. Otherwise, contact our customer support for further assistance at help.xsolla.com.\n\nThis error may appear when you are trying to use an SMS payment method. Please note that SMS payments are perfect for microtransactions but may not always work for purchases of more than $15. For larger payments, we recommend an alternative payment method.\n\n\u003e###### Error 1006\n\u003e Invalid phone number.\n\nThe error may occur if the phone number is incorrect. Please enter the full phone number, including the country code. Also, make sure that the phone number is entered without extra spaces or other characters.\n\n\u003e###### Error 1011\n\u003eInvalid prepaid card number.\n\nPlease ensure that you are providing a valid prepaid card number and double-check that all the digits are entered accurately. Be careful to avoid any typos or transposed numbers. If the issue persists after verifying the number, please contact the card issuer to confirm the card's validity. Alternatively, you may try using a different payment method.\n\n\u003e###### Error 1019\n\u003eThe mobile carrier you entered is not supported. Please select a different payment method or contact our customer support for further assistance at help.xsolla.com.\n\nThis error may appear when you enter a phone number that can’t be used for a mobile payment. We recommend an alternative payment method.\n\n\u003e###### Error 1058\n\u003eThe transaction was declined. Please use a different card or contact your bank.\n\nThis error may appear when your bank issuer did not validate your purchase. In order to validate it, reach out to the bank and inform them that you authorize the purchases with this merchant. You can also use a different card.\n\n\u003e###### Error 1071\n\u003eThe payment was canceled by the payment system.\n\nThere was an issue processing your payment with the selected method. To resolve this, please contact your payment system's customer support for assistance. They can help identify and fix any issues related to your payment method. Alternatively, you may try using another payment option to complete your transaction. \n\n\u003e###### Error 1084, 3033\n\u003eInvalid saved payment method.\n\nPlease verify whether the payment method you have saved is still current and has not expired. If necessary, you can remove this payment method from your list of saved payment accounts on the payment page and try adding it again. Alternatively, you may use a different payment method to complete your transaction. If you continue to experience issues, please contact our customer support team for further assistance.\n\n\u003e###### Error 1089\n\u003eA bank card is not selected in the user’s PayPal account.\n\nPlease log in to your PayPal account and choose a bank card as your payment method for the transaction. If you haven't linked a bank card yet, you'll need to add one to proceed. If you continue to experience issues after selecting a bank card, please contact PayPal's customer support for further assistance.\n\n\u003e###### 1092, 3032\n\u003eYour payment was declined for security reasons. Please contact our customer support for further assistance at help.xsolla.com.\n\nThis error may appear when our security system can't process your payment. Please contact us for further assistance.\n\n\u003e###### Error 1094\n\u003eThe gift card is already deactivated.\n\nThe gift card number you entered may be incorrect or invalid. Please double-check to ensure the gift card number is entered correctly. If the issue persists after verifying the number, please contact the card provider for assistance.\n\n\u003e###### Error 1207, 3001, 3010, 3023\n\u003eTemporary error. Please retry the payment attempt.\n\nThis error may be due to temporary browser issues or certain browser settings. To resolve the problem, please try the following steps:\n\nClear Your Browser's Cache and Cookies: This can help eliminate any outdated data that might be causing conflicts.\n- Log Out and Log Back In: logging out of your account and then logging back in can refresh your session and fix minor issues.\n- Try Using Another Browser: if the problem persists, switching to a different browser may help.\n- Allow Pop-Up Windows: make sure your browser settings permit pop-up windows, as blocking them can interfere with site functionality.\n- Disable Blocking Plugins: check for any plugins or extensions like ad-blockers or antivirus software that might block the page, and consider disabling them temporarily.\n\nIf the issue still remains after trying these steps, please contact our customer support team for further assistance.\n\n\u003e###### Error 1501\n\u003eAn error with processing a transaction when paying with the card chosen in the PayPal account.\n\nThis error indicates that the bank card you selected in your PayPal account could not be used to process the payment. Please try choosing another bank card within your PayPal account to complete the transaction. If the error still appears after selecting a different card, we recommend contacting PayPal's customer support for further assistance.\n\n\u003e###### Error 2001 or 2002\n\u003eIt looks like the payment system is currently unavailable. Please try again with a different payment method or contact our customer support for further assistance at help.xsolla.com.\n\nThis error may be triggered by several reasons and can be resolved by the following:\n\n- If you are using PayPal for payment, you may have removed Xsolla from pre-approved payments and no new payments can happen. Please contact us to refresh your billing agreement.\n- For other methods, removing the checkmark on the box \"Save payment account\" may resolve the issue.\n- This error may appear when your chosen payment method experiences technical issues, such as maintenance. This error is usually temporary and will disappear if you refresh the page or clear your cache and cookies.\n\n\u003e###### Error 2007, 2205, 2207\n\u003eA valid user ID is required to complete this transaction. Please make sure you input your details correctly and try again. Otherwise, contact our customer support for further assistance at help.xsolla.com.\n\nThis error may occur due to technical issues on the game's side. We recommend checking the game's official website for any known issues or updates. If the problem persists, please contact our customer support team, and we will do our best to assist you.\n\n\u003e###### Error 2009 or 3017\n\u003eIt looks like you have exceeded the maximum number of attempts allowed. Please try again using a different card. If you have any questions, please contact our customer support for further assistance at help.xsolla.com.\n\nThis error may appear when you make several unsuccessful payment attempts in a row. Please contact us and we will remove the restrictions for your account.\n\n\u003e###### Error 2048\n\u003eSorry, this payment method is currently unavailable. Please try again later or use a different payment method. \n\nThis error may appear when our system is not able to charge your account due to several issues, and can be resolved by doing the following:\n- Removing the checkmark on the box \"Save payment account\" on the page where you enter your payment account information may resolve the issue. \n- Clearing cache and cookies. \n- If you are attempting to use the mobile payment option, please use a different payment method as your mobile provider is not supported.\n- If you’re using ApplePay via Safari with iPhone Wallet confirmation please uncheck the \"Apple Pay: Allow websites to check if Apple Pay is set up\" setting in Safari Preferences.\n\nIf neither of these helps, please contact us for an alternative solution.\n\n\u003e###### Error 3026, 3042, 3040\n\u003ePlease wait until your current subscription expires and then retry the payment.\n\nThis message indicates that you currently have an active subscription. Please wait until your current subscription expires before retrying the payment. If you don't have any active subscriptions, please contact our customer support team for assistance.\n\n\u003e###### Error 3030\n\u003eThe payment method you selected is unavailable in your region. Please try again with a different payment method or contact our customer support for further assistance at help.xsolla.com.\n\nThis error may appear in several cases:\n- You are trying to make a payment with a Maestro card. In this case, please choose another payment option to complete your payment.\n- If you are trying to use another payment option, the payment provider may be experiencing temporary technical issues.\n\nIf you can’t complete the transaction, please contact us for an immediate solution.\n\n\u003e###### Error 3035\n\u003eSwitching between subscription plans is not possible.\n\nThis error indicates that switching between subscription plans is currently not possible. Please wait until your current subscription expires before attempting to change plans. If you have any questions or need assistance, please contact our customer support team.\n\n\u003e###### Error 3051\n\u003eThe selected user already has this subscription.\n\nThe recipient already has the subscription you are trying to gift. Please select a different subscription to gift, as they cannot receive a subscription they already own.\n\n\u003e###### Error 5022\n\u003eThe payment was declined by the PayPal security service.\n\nThis error indicates that PayPal's security system has declined your transaction. This could be due to unusual activity or discrepancies in your account information. To resolve this issue please contact PayPal's customer support for assistance. \n\n\u003e###### Error 5026\n\u003eThis card couldn't be saved.\n\nThis error means that the payment method you provided could not be processed. Please try saving another payment method. If the error remains after updating your payment information, please contact our customer support team for assistance.","title":"Most common error codes","faShowBabkaLogin":false,"faShowOnProd":true,"id":26},{"createdAt":"2022-12-28T09:28:23.815Z","updatedAt":"2024-11-01T19:32:14.022Z","locale":"en","slug":"supported-card-types","text":"#### SUPPORTED CARD TYPES\n\nWe process thousands of payment types from all over the world. These are the most popular card types we support: \n- credit card, \n- debit card, \n- prepaid card, \n- gift card. \n\nYou can use Visa, Mastercard, Maestro, American Express, Discover, or Cash App сards. If you have any issues, please contact our support for assistance. \nYou may receive the error 1058:\n\n\u003e###### Error 1058\n\u003eThe transaction was declined. Please use a different card or contact your bank.\n\nThis error may appear when your bank issuer does not validate your purchase. In order to validate it, reach out to the bank and inform them that you authorize purchases for this merchant. You can also use a different card or another payment option to complete your payment.\n\n\u003e###### Error 3030\n\u003eThe payment method you selected is unavailable in your region. Please try again with a different payment method or contact our customer support for further assistance at help.xsolla.com.\n\nThis error means:\n- You are trying to make a payment with a Maestro card. In this case, please choose another payment option to complete your payment.\n- If you are trying to use another payment option, the payment provider may experience temporary technical issues.\n\nIf you can’t complete the transaction, please [contact us](#form) and we will help resolve this issue. \n","title":"Supported card types","faShowBabkaLogin":false,"faShowOnProd":"","id":7},{"createdAt":"2022-12-28T09:22:18.491Z","updatedAt":"2024-11-01T19:30:05.104Z","locale":"en","slug":"make-a-payment","text":"#### HOW CAN I MAKE A PAYMENT?\n\nTo make a payment, log into your game account and choose the payment option you want to use. Depending on where you live, you will see the relevant payment options for your country. You will be redirected to your payment account, where you can verify the payment. After verification, the payment should be processed and delivered to your game account. \n\nYou can add all of your transactions in your [Xsolla Wallet](https://wallet.xsolla.com/) account after registration.","title":"Make a payment","faShowBabkaLogin":false,"faShowOnProd":true,"id":3},{"createdAt":"2022-12-28T09:27:57.015Z","updatedAt":"2024-12-29T11:19:37.975Z","locale":"en","slug":"mobile-payments","text":"#### MOBILE PAYMENTS\n\nUsually one of two things can cause mobile payment problems:\n\n- If you confirmed a mobile payment with a code or SMS text, your payment might be pending for up to 24 hours. If your mobile payment hasn’t been delivered to your gaming account after 24 hours, please make sure that your account was charged or contact us so we can reach out to your provider.\n\n- When you enter your phone number in our system, it confirms with your mobile carrier that you can pay for the chosen product from your phone balance. An error message saying you cannot make payment from your phone number means your mobile carrier doesn’t offer the option to pay your selected amount using your phone number. Try to choose a different payment package/amount and make a new payment. If that doesn’t work, we recommend choosing another payment option.\n\nHere are some error messages you may see on the payment page:\n\u003e###### Error 1002, 3022\n\u003eThe purchase amount is too large to complete the transaction. Please try again with a smaller amount. Otherwise, contact our customer support for further assistance at help.xsolla.com.\n\nThis error may appear when you are trying to use an SMS payment method. Please note that SMS payments are perfect for microtransactions but may not always work for purchases of more than $15. For larger payments, we recommend an alternative payment method.\n\n\u003e###### Error 1006\n\u003eInvalid phone number.\n\nThe error may occur if the phone number is incorrect. Please enter the full phone number, including the country code. Also, make sure that the phone number is entered without extra spaces or other characters.\n\n\u003e###### Error 1019\n\u003eThe mobile carrier you entered is not supported. Please select a different payment method.\n\nThis error may appear when you are entering a phone number that cannot be used for a mobile payment. We recommend an alternative payment method.","title":"Mobile payments","faShowBabkaLogin":false,"faShowOnProd":true,"id":6},{"createdAt":"2022-12-28T09:26:59.839Z","updatedAt":"2024-12-29T12:06:27.401Z","locale":"en","slug":"pay-with-paypal","text":"#### MAKING A PAYMENT WITH PAYPAL\n\nProblems with PayPal payments usually happen because:\n\n- You may have limits on your PayPal account. To lift them, update your profile with all the required information.\n- There is an issue with your funding source. You might need to update your payment sources in PayPal.\n- Our security system flagged the payment as unusual activity. You may see the following errors:\n\n\u003e###### 1092 or 3032: Your payment was declined for security reasons. Please contact our customer support for further assistance at help.xsolla.com\n\nIf funds were withdrawn, the transaction will be instantly refunded to your PayPal account. Reach out to us via [email](#form) or live chat from your [Xsolla Wallet](https://wallet.xsolla.com/) account so we can verify your payment account.\n\nThere may be additional issues related to PayPal payments. Please review the list below, and if you have any questions or need further assistance, don’t hesitate to reach out to us:\n\n\u003e###### Error 1089\n\u003eA bank card is not selected in the user’s PayPal account.\n\nPlease log in to your PayPal account and choose a bank card as your payment method for the transaction. If you haven't linked a bank card yet, you'll need to add one to proceed. If you continue to experience issues after selecting a bank card, please contact PayPal's customer support for further assistance.\n\n\u003e###### Error 1501\n\u003eAn error with processing a transaction when paying with the card chosen in the PayPal account.\n\nThis error indicates that the bank card you selected in your PayPal account could not be used to process the payment. Please try choosing another bank card within your PayPal account to complete the transaction. If the error still appears after selecting a different card, we recommend contacting PayPal's customer support for further assistance.\n\n\u003e###### Error 5022\n\u003eThe payment was declined by the PayPal security service.\n\nThis error indicates that PayPal's security system has declined your transaction. This could be due to unusual activity or discrepancies in your account information. To resolve this issue please contact PayPal's customer support for assistance. \n\n\n","title":"Pay with PayPal","faShowBabkaLogin":false,"faShowOnProd":true,"id":5},{"createdAt":"2023-02-21T12:36:09.350Z","updatedAt":"2024-12-29T11:28:02.933Z","locale":"en","slug":"pay-with-amazon","text":"#### I USE AMAZON FOR MY PAYMENTS\n\nThere are three reasons why Amazon payments are not successful:\n\n- The payment was declined by Amazon, so we weren’t able to process the payment. Contact the Amazon team to resolve this issue.\n- You were attempting to use Amazon gift cards as a funding source. This type of source is not supported outside of Amazon.\n- Our security system declined your payment attempt. You may see an error 1092 or 3032:\n\n \u003e###### 1092, 3032: your payment was declined for security reasons. Please [contact our customer support](#form) for further assistance at help.xsolla.com\n\nIf funds were withdrawn, the transaction will be instantly refunded to your Amazon account. Please contact us so we will be able to verify your payment account.","title":"Pay with Amazon","faShowBabkaLogin":false,"faShowOnProd":true,"id":14},{"createdAt":"2023-02-22T07:30:11.604Z","updatedAt":"2025-01-14T14:13:14.656Z","locale":"en","slug":"gift-cards","text":"#### GIFT CARDS\n\n**Xsolla Gold Gift Card**\n\nXsolla Gold Gift Card is a globally accessible gaming gift card designed to enhance the gaming experience for players around the world. The Xsolla Gold Gift Card provides a seamless and convenient way for gamers to purchase and redeem virtual goods and services across a wide range of gaming platforms and titles. \n\nIf you have any questions about Xsolla Gold Gift Card or if you encounter any problems\nplease visit our Xsolla Gold Gift Card FAQ [here](https://xsolla.giftcardhelp.com/kb/guide/en/frequently-asked-questions-TElpuMXCz8/Steps/3634188).\n\nProblems with gift cards usually happen because:\n\n- Your gift card is actually a prepaid credit card with a Visa or Mastercard logo and the card has not been activated. The payment might be declined by the card-issuing company. If you haven’t activated the card, go to the website that is stated on the back of the card and activate the card there.\n- The card that you are using was bought at GameStop, Target, Starbucks, Walmart, Best Buy, CVS, Dollar General or from the Roblox website. Note that in some cases it is not possible to use the balance of the card for separate purchases and the amount on your card will be redeemed on your account all at once.\n- You might not have entered the correct or complete PIN for your card. Some cards require you to scratch off a foil patch to reveal the PIN.\n- Your card’s remaining balance isn’t enough to cover your purchase.\n\nIf you have any issues or questions regarding purchases with a gift card, please [contact us](#form).","title":"Gift cards","faShowBabkaLogin":false,"faShowOnProd":true,"id":21}],"id":2},{"name":"Purchases","createdAt":"2023-02-21T08:40:06.683Z","updatedAt":"2024-11-01T19:50:18.228Z","slug":"purchases","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":2,"publishedAt":"2023-02-21T08:40:06.683Z","locale":"en","icon":{"name":"ico_purchase.svg","alternativeText":"","caption":"","width":25,"height":24,"formats":"","hash":"ico_purchase_05b3dc0582","ext":".svg","mime":"image/svg+xml","size":1.32,"url":"https://cdn.xsolla.net/hc-bucket-stage/ico_purchase_05b3dc0582/ico_purchase_05b3dc0582.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T06:26:27.432Z","updatedAt":"2023-04-04T06:26:27.432Z","id":48},"faqArticles":[{"createdAt":"2023-02-22T09:09:40.301Z","updatedAt":"2024-11-01T19:51:07.422Z","locale":"en","slug":"got-no-receipt-nor-my-purchase","text":"#### I DIDN’T RECEIVE A RECEIPT OR MY PURCHASE \n\n- Your payment attempt was not successful as it was declined by our security system. You will see an error message on the payment page. Please note that the charge will not clear, and the money will be back in your account within 1-10 days depending on the chosen payment system.\n\n- Your payment attempt might be declined by the payment system, but the funds are still pending. Please be advised that the charge will not clear, and the money will be back into your account within 1-10 days, depending on the chosen payment system.\n\n- The payment is still processed on the side of the payment system, which can take up to 5 business days. As soon as we receive the funds, you will receive the purchase on your account and receive a receipt.\n\n- If you did not enter your email address during the payment process, the receipt will not be delivered to your email automatically. Check if your account was charged, and, if it was, contact us so we can investigate the issue. Find out how you can receive a receipt for your payment.","title":"Got no receipt nor my purchase","faShowBabkaLogin":false,"faShowOnProd":"","id":32},{"createdAt":"2023-02-22T08:57:16.723Z","updatedAt":"2024-11-01T19:52:26.099Z","locale":"en","slug":"i-did-not-get-my-purchase","text":"#### I HAVE A RECEIPT BUT HAVEN’T RECEIVED MY PURCHASE\n\nIf you still haven’t received your purchase, it’s probably because:\n\n- There might be a delay in delivery from the game’s side. If you’ve completed a payment and already have a receipt, contact the game support team with this receipt to confirm the delivery of goods.\n\n- You’ve purchased a pre-order but the game is not released yet. The release date will be stated on the game’s official website and you can always check there.\n\n- Funds were mistakenly deposited to the wrong account. Please check your receipt and contact the game support team to check the possibility of transferring your purchase to another account.","title":"I did not get my purchase ","faShowBabkaLogin":false,"faShowOnProd":"","id":29},{"createdAt":"2023-02-22T09:18:12.975Z","updatedAt":"2024-11-01T19:53:02.838Z","locale":"en","slug":"i-made-a-purchase-for-the-wrong-account","text":"#### I MADE A PURCHASE FOR THE WRONG ACCOUNT\n\nMistakes happen, and sometimes we find ourselves in situations where we have made a payment to the wrong gaming account.\nIn this article, we will provide steps you can take to resolve this issue and ensure your payment reaches the correct account.\n\n**Note that in some cases, the game may not support in-game transfers. To avoid such situations, we strongly recommend carefully reviewing all the information before proceeding with the payment.**\n\n1. Take Immediate Action:\nAs soon as you realize you have made a payment to the wrong account, act quickly. Reach out to the game's support team immediately to inform them about the mistake and your intention to transfer the purchase.\nThis could be an email address, support ticket system, or live chat. Clearly explain the situation and provide them with the relevant details, including your receipt.\n\n2. Gather Receipt and Relevant Information:\nTo support your case, gather all necessary information regarding the payment. This includes your receipt or transaction details, such as the date, time, and amount of the payment. \nIf you don’t have a receipt, please check the article [Where can I find my receipts?](/receipts/how-can-i-get-a-receipt) or [contact us](#form).\nWe will be able to help you and restore the receipt for your payment.\n\n3. Await a Response:\nAfter reaching out to the support team, wait for their response. The time it takes to receive a reply may vary, depending on the game and their support system. \n\n4. Follow Support Team Instructions:\nOnce you receive a response from the support team, carefully read and follow their instructions. They may require additional information or ask you to perform certain actions to facilitate the transfer.\n\n\n","title":"I made a purchase for the wrong account","faShowBabkaLogin":false,"faShowOnProd":"","id":38},{"createdAt":"2023-02-22T09:25:57.367Z","updatedAt":"2024-11-01T19:53:33.467Z","locale":"en","slug":"how-can-i-cancel-my-subscription","text":"#### HOW CAN I CANCEL MY SUBSCRIPTION?\n\nThe information about regular billing is provided on the site before completing the payment and most subscriptions are automatically charged unless otherwise stated. You can manage your subscriptions in the [Subscription](https://wallet.xsolla.com/purchases) section in your [Xsolla Wallet Account](https://wallet.xsolla.com/).\n\nIf you were unable to cancel your subscription, please [contact us](#form). \n\nPlease be aware that we can only assist with canceling subscriptions if your payment was processed through Xsolla. If the receipt indicates that the payment was processed by Google Play, Apple Play or the game itself, kindly reach out to their support for additional assistance.\n\nEpic Games, Ubisoft and LogicLike subscriptions can only be cancelled from respective game accounts.","title":"How can I cancel my subscription?","faShowBabkaLogin":false,"faShowOnProd":true,"id":41},{"createdAt":"2023-02-22T09:13:51.913Z","updatedAt":"2024-11-01T19:54:35.080Z","locale":"en","slug":"game-doesnt-work-as-expected","text":"#### THE GAME DOESN’T WORK AS EXPECTED\n\nIf you have a problem with the software performance or bugs, please contact the game/service support directly for assistance. \nYou can find the contact information on the official website for the game or service.","title":"Game doesn’t work as expected","faShowBabkaLogin":false,"faShowOnProd":"","id":35}],"id":4},{"name":"Refunds","createdAt":"2023-01-10T06:45:55.101Z","updatedAt":"2024-11-01T20:03:20.492Z","slug":"refunds","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":3,"publishedAt":"2023-01-10T06:45:55.101Z","locale":"en","icon":{"name":"ico_refund.svg","alternativeText":"","caption":"","width":25,"height":24,"formats":"","hash":"ico_refund_4befb576f5","ext":".svg","mime":"image/svg+xml","size":1.05,"url":"https://cdn.xsolla.net/hc-bucket-prod/ico_refund_4befb576f5/ico_refund_4befb576f5.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T06:26:27.437Z","updatedAt":"2023-04-04T06:26:27.437Z","id":49},"faqArticles":[{"createdAt":"2023-02-22T09:52:19.579Z","updatedAt":"2024-11-01T20:04:21.301Z","locale":"en","slug":"refund-my-digital-purchase","text":"#### I NEED A REFUND FOR A DIGITAL PURCHASE\n\nWe’re committed to helping you have great video game and service experiences — even when all you want is a refund.\n\nIf you bought a digital version of a game, in-game currency, or subscription please log into your [Xsolla Wallet Account](https://account.xsolla.com/), add your purchase to the Purchases section and submit a refund request there. \nSimply click on the payment details and fill out the form for a refund request. Please note that you can submit a refund request only if a payment was successful.\nIf you are not able to add the purchase to your [Xsolla Wallet Account](https://wallet.xsolla.com/), please [contact us](#form) to request a refund. ","title":"Refund my digital purchase","faShowBabkaLogin":false,"faShowOnProd":true,"id":53},{"createdAt":"2023-02-27T07:52:59.700Z","updatedAt":"2024-11-01T20:09:28.701Z","locale":"en","slug":"refund-physical-product","text":"#### HOW DO I GET A REFUND FOR MY PHYSICAL PRODUCT?\n\nYour satisfaction is very important to us. You may request a refund or replacement for the defective, damaged or incorrect physical product within 28 days of receiving it. Afterward, the order is not eligible for cancellation.\n\nReturned physical products must be in their original condition, including all packaging.\n\nWhen requesting a return or replacement for a defective, damaged, or incorrect physical product, please upload the photo.\n\nPlease note that in orders with multiple items, you can only select one option to replace or return those items, not a mixture of replace and return.\n\nTo request a refund or replacement for your physical product fill out the correct [form](#form) with the information from your receipt. That’s all you need to do for your request to be reviewed. So, find your order receipt and start tapping.\n","title":"Refund physical product ","faShowBabkaLogin":false,"faShowOnProd":"","id":56}],"id":3},{"name":"Receipts","createdAt":"2023-02-21T08:40:49.140Z","updatedAt":"2024-11-01T19:58:22.285Z","slug":"receipts","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":4,"publishedAt":"2023-02-21T08:40:49.140Z","locale":"en","icon":{"name":"ico_reciepts.svg","alternativeText":"","caption":"","width":24,"height":24,"formats":"","hash":"ico_reciepts_dac0379886","ext":".svg","mime":"image/svg+xml","size":1.5,"url":"https://cdn.xsolla.net/hc-bucket-prod/ico_reciepts_dac0379886/ico_reciepts_dac0379886.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T16:13:49.497Z","updatedAt":"2023-04-04T16:13:49.497Z","id":55},"faqArticles":[{"createdAt":"2023-02-22T09:46:20.722Z","updatedAt":"2024-11-01T19:58:06.425Z","locale":"en","slug":"how-can-i-get-a-receipt","text":"#### HOW CAN I GET A RECEIPT?\n\nIf you would like to receive a receipt for your previous payment, please provide us with the name of the game or service so we will be able to assist. The name of the game account or the email that is linked to your account will help us locate the payment as well.\n\nPlease know that due to security reasons, we can only provide the receipt to the account owner and will request a screenshot of the payment from the payment system to verify you as the owner of the payment account.\n\nWe can decline your request and refuse to provide the receipt if we do not receive proper evidence that you were indeed the payer of the transaction.\n\n#### WHAT WOULD I NEED A RECEIPT FOR?\n\n- If the game account is banned or blocked on the game’s side, the game support may ask you to provide a payment receipt in order to restore access.\n\n- In order to confirm your payment to the game (in case you have not received your purchase), you might need to provide a receipt.","title":"How can I get a receipt?","faShowBabkaLogin":false,"faShowOnProd":"","id":50},{"createdAt":"2023-02-22T09:36:16.183Z","updatedAt":"2024-11-01T19:59:27.542Z","locale":"en","slug":"where-can-i-find-my-receipts","text":"#### WHERE CAN I FIND MY RECEIPTS? \n\nIf you enter an email address while making a payment, all receipts will be emailed to you.\nPlease check your inbox and spam folder for emails from mailer@xsolla.com, as you might find your receipts there.\nIf you still need assistance, please reach out to us in your [Xsolla Wallet](https://wallet.xsolla.com/) account or [submit a ticket below](#form).","title":"Where can I find my receipts? ","faShowBabkaLogin":false,"faShowOnProd":true,"id":44},{"createdAt":"2023-02-22T09:43:10.356Z","updatedAt":"2024-11-01T19:59:54.153Z","locale":"en","slug":"what-i-would-need-a-receipt-for","text":"#### WHAT WOULD I NEED A RECEIPT FOR?\n\n- If the game account is banned or blocked on the game’s side, the game support may ask you to provide a payment receipt in order to restore access.\n\n- In order to confirm your payment to the game (in case you have not received your purchase), you might need to provide a receipt.","title":"What would I need a receipt for?","faShowBabkaLogin":false,"faShowOnProd":"","id":47}],"id":5},{"name":"Physical products","createdAt":"2023-02-21T08:41:09.138Z","updatedAt":"2024-11-01T19:20:04.081Z","slug":"physical-products","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":5,"publishedAt":"2023-02-21T08:41:09.138Z","locale":"en","icon":{"name":"ico_physical-products.svg","alternativeText":"","caption":"","width":25,"height":24,"formats":"","hash":"ico_physical_products_81c64797fa","ext":".svg","mime":"image/svg+xml","size":1.48,"url":"https://cdn.xsolla.net/hc-bucket-prod/ico_physical_products_81c64797fa/ico_physical_products_81c64797fa.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T16:13:49.469Z","updatedAt":"2023-04-04T16:13:49.469Z","id":50},"faqArticles":[{"createdAt":"2023-02-27T08:11:44.586Z","updatedAt":"2024-11-01T19:21:28.644Z","locale":"en","slug":"track-my-order","text":"#### HOW DO I TRACK MY ORDER?\n\nAfter your order is confirmed, you should receive a shipping confirmation email with your tracking information.\n\nHead to the carrier’s website using the link in the email, and check the shipping status with your tracking number.\n\nHere is an example of the shipping confirmation email with the link:\n\n![order-shipped.png](https://cdn.xsolla.net/hc-bucket-prod/order_shipped_037db6e2b8/order_shipped_037db6e2b8.png)\n","title":"Track my order","faShowBabkaLogin":false,"faShowOnProd":"","id":59},{"createdAt":"2023-02-27T09:31:02.142Z","updatedAt":"2024-11-01T19:34:39.955Z","locale":"en","slug":"i-didnt-receive-my-package","text":"#### I DIDN’T RECEIVE MY PACKAGE\n\nIf your order is shown as “delivered” on the carrier’s website, but you still have not received it, please contact your carrier.\n\nCheck [I want to track my order ](https://help.xsolla.com/physical-products/track-my-order) article if you need more information about tracking your order.\n\nAfter contacting a carrier you still have no information about the delivery? Please contact us so we could escalate it further on our side. \n","title":"I didn’t receive my package","faShowBabkaLogin":false,"faShowOnProd":"","id":65},{"createdAt":"2023-02-27T09:24:44.842Z","updatedAt":"2024-11-01T19:35:47.875Z","locale":"en","slug":"why-hasnt-my-order-shipped-yet","text":"#### WHY HASN’T MY ORDER SHIPPED YET?\n\nYour order may take several hours to several business days to be confirmed for shipping.\n\nIf you have not received a shipping confirmation email with the tracking information within five business days, please contact us and we will assist you.\n\nPlease note that your order will be shipped to the delivery address specified when you placed the order.","title":"Why hasn’t my order shipped yet?","faShowBabkaLogin":false,"faShowOnProd":"","id":62}],"id":6},{"name":"Pre-orders","createdAt":"2023-02-21T08:41:20.334Z","updatedAt":"2024-11-01T19:47:53.704Z","slug":"pre-orders","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":6,"publishedAt":"2023-02-21T08:41:20.334Z","locale":"en","icon":{"name":"ico_preorders.svg","alternativeText":"","caption":"","width":25,"height":24,"formats":"","hash":"ico_preorders_857ec6317b","ext":".svg","mime":"image/svg+xml","size":2.88,"url":"https://cdn.xsolla.net/hc-bucket-prod/ico_preorders_857ec6317b/ico_preorders_857ec6317b.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T16:13:49.492Z","updatedAt":"2023-04-04T16:13:49.492Z","id":54},"faqArticles":[{"createdAt":"2023-02-27T10:03:31.104Z","updatedAt":"2024-11-01T19:44:28.626Z","locale":"en","slug":"cancel-pre-order","text":"#### HOW CAN I CANCEL MY PRE-ORDER?\n\nIf you want to cancel a digital pre-order, please log in to your [Xsolla Wallet account](https://account.xsolla.com/) and submit a refund request from the [Purchases](https://account.xsolla.com/purchases) section.\n\nUsing a Xsolla Wallet account for the first time? [Find out](https://help.xsolla.com/en/xsolla-account/about-xsolla-account) how to sign up and trace your orders.\n\nPlease note that physical pre-orders can be canceled only before the order has shipped.\n\nIf you want to cancel a physical pre-order, please fill out this [form](#).","title":"Cancel pre-order","faShowBabkaLogin":false,"faShowOnProd":"","id":74},{"createdAt":"2023-02-27T09:51:33.398Z","updatedAt":"2024-11-01T19:41:49.069Z","locale":"en","slug":"change-pre-order-information","text":"#### CAN I CHANGE MY PREORDER INFORMATION?\n\nPlease note that any changes to a physical pre-order can only be applied before the order is ready to ship.\n\nAs soon as the order is ready to ship, your payment method will be charged.\n\nFor digital pre-orders, no changes can be made after checkout. Please check your order information thoroughly before purchasing.\n","title":"Change my preorder information","faShowBabkaLogin":false,"faShowOnProd":"","id":68},{"createdAt":"2023-02-27T09:57:17.955Z","updatedAt":"2024-10-27T19:33:54.270Z","locale":"en","slug":"when-i-will-be-charged-for-my-pre-order","text":"#### WHEN WILL I BE CHARGED FOR MY PRE-ORDER?\n\nYour payment account will not be charged until the physical pre-order is ready to be shipped.\n\nPlease note that the final price of a physical pre-order may vary depending on changes in exchange rates or shipping costs by delivery services.\n\nYou will receive a notification email about two weeks prior to your payment method being charged for a pre-order.\n\nPlease make sure you have enough money in your account for the purchase. Pre-orders will be canceled if your payment method cannot successfully be charged at the time of the product’s release.","title":"When will I be charged for my pre-order?","faShowBabkaLogin":false,"faShowOnProd":"","id":71}],"id":7},{"name":"Xsolla Money","createdAt":"2024-07-04T09:56:23.553Z","updatedAt":"2024-07-24T22:35:08.971Z","slug":"xsolla-money","returnUrl":"/","returnCaption":"Back to home page","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":7,"publishedAt":"2024-07-04T10:16:02.309Z","locale":"en","icon":{"name":"icon_wallet--line.svg","alternativeText":"","caption":"","width":24,"height":24,"formats":"","hash":"icon_wallet_line_6425d67299","ext":".svg","mime":"image/svg+xml","size":2.34,"url":"https://cdn.xsolla.net/hc-bucket-prod/icon_wallet_line_6425d67299/icon_wallet_line_6425d67299.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2024-07-24T22:35:04.699Z","updatedAt":"2024-07-24T22:35:04.699Z","id":127},"faqArticles":[{"createdAt":"2024-07-04T10:15:26.088Z","updatedAt":"2024-10-27T20:19:41.737Z","locale":"en","slug":"about-xsolla-money","text":"#### WHAT IS THE XSOLLA MONEY ACCOUNT?\n\nThe Xsolla Money Account is a secure and versatile e-wallet that enables users to receive funds and conduct transactions for in-game purchases. It allows users to securely store their payment information, manage their balance, view their transaction history, and easily withdraw money. \n\nThe Xsolla Money Account can be used for everyday purchases, offering flexibility for gamers and users in various online activities.\n\n#### IS THE XSOLLA MONEY ACCOUNT SECURE?\n\nThe Xsolla Money Account prioritizes your financial safety by implementing the security features below:\n\n- 2-Factor Authentication (2FA): Enhances security by requiring users to verify their identity through a second step, preventing unauthorized access.\n\n- PCI DSS Compliance: Adheres to industry-standard Payment Card Industry Data Security Standard (PCI DSS) for secure handling of cardholder data during transactions.\n\n- Secure Transactions: Conducts all financial transactions within the account through secure channels, minimizing the risk of unauthorized access or data breaches.\n\n- Encryption Protocols: Utilizes encryption protocols to protect user data, ensuring that sensitive information is transmitted and stored securely.\n\n#### WHO CAN CREATE AN XSOLLA MONEY ACCOUNT?\n\nThe Xsolla Money Account is currently available to **Influencers** on the [Xsolla Partner Network](https://influencer.xsolla.com/login) and will become available to all users later this year.\n\nThe Xsolla Money Account is currently only available in the **US**. Other regions are coming soon.","title":"About Xsolla Money","faShowBabkaLogin":false,"faShowOnProd":true,"id":324},{"createdAt":"2024-07-04T10:35:45.962Z","updatedAt":"2024-10-27T20:22:27.806Z","locale":"en","slug":"registration-and-verification","text":"#### HOW DO I CREATE AN XSOLLA MONEY ACCOUNT?\n\nTo create an Xsolla Money Account, you must first set up your [Xsolla Wallet](https://wallet.xsolla.com)\n\nTo complete the registration for your Xsolla Wallet, input your required information. Some information will be pre-filled from your existing Xsolla Account data. You can confirm the pre-existing data or modify it at any time.\n\nAs part of the registration process, you must establish a passcode. The passcode is required to access the Xsolla Money Account.\n\n#### WHAT INFORMATION IS NECESSARY TO VERIFY MY IDENTITY?\n\nTo successfully verify your identity, you must provide the following:\n\n- First and last name\n\n- City\n\n- ZIP code\n\n- Date of birth\n\n- Last 4 digits of your SSN\n\nXsolla will verify the specified data. After successful verification, you can access financial transactions in your Xsolla Money Account.\n\nIn some cases, we may require additional documents. Additional documents may include:\n\n- ID and selfie identification\n\n- Source of wealth documents\n\n- Source of funds documents\n\n- Proof of address documents\n\n#### WHY IS THIS INFORMATION NECESSARY?\n\nXsolla is required by federal law to collect certain information from all its users that have access to a stored value balance. Xsolla requires its users to verify their accounts in order to protect them from fraud, ensure they can access their money, and enhance account security. \n\nVerification makes us confident that you say who you are and that you are located where you say you are located. Verification allows us to do more for you, as we are committed to keeping you safe. That is why our account verification meets strict regulatory requirements.\n\n#### CAN THIS INFORMATION BE OPTIONAL?\n\nNo, this information is required in order to access financial transactions in your Xsolla Money Account.\n\n#### CAN I PROCEED WITHOUT PROVIDING THIS INFORMATION?\n\nIn order to comply with the regulatory requirements of account verification, this information is necessary to provide.\n\nHow does Xsolla keep my personal data safe and protected? Your privacy comes first and we understand how important your personal data is to you. We are committed to keeping it highly secure and protected. Xsolla does not sell or trade your personal information to third parties for monetization purposes. We are committed to respecting your data and creating a safe space for your money. \n\nFor information about how we use your data, please see our insert joint privacy notice where we explain our purposes in detail.\n\nIn certain circumstances, individuals can exercise their rights in relation to the personal data we hold about them. Such requests are treated on a case-by-case basis, depending on the nature of the request and the reasons why we are storing and processing your data. \n\nIf you wish to make a request regarding your personal data, please contact support@xsolla.com.\n\n#### WHO IS SKRILL?\n\nThe Xsolla Money Account is powered by Skrill USA, Inc. (NMLS #935195), an entity licensed as a money transmitter under the laws of various U.S. states and registered with FinCEN. Skrill USA, Inc. provides the underlying financial infrastructure of the Xsolla Money Account and ensures that it meets stringent regulatory requirements, offering a secure and compliant platform for managing financial transactions.\n\n#### DOES IT AFFECT MY CREDIT SCORE OR RATING? \n\nProviding SSN for account verification does not affect your credit score.\n\n#### WHY DO I NEED A PASSCODE TO ACCESS THE MONEY SECTION OF THE XSOLLA MONEY ACCOUNT?\n\nThe passcode enhances the security and protection of your account. It limits who can access your finances and increases your control over your account.","title":"Registration \u0026 Verification","faShowBabkaLogin":false,"faShowOnProd":true,"id":325},{"createdAt":"2024-07-04T10:43:24.974Z","updatedAt":"2024-10-27T20:26:59.499Z","locale":"en","slug":"Withdrawals","text":"#### HOW CAN I WITHDRAW MONEY FROM MY XSOLLA MONEY ACCOUNT?\n\nTo make a withdrawal from your Xsolla Money Account to a bank account, follow the steps below:\n\n1. Click on the \"Withdraw\" button in your Xsolla Money Account.\n2. Select the bank account to which you want to move funds from the list of saved bank accounts. If you do not have any saved bank accounts for withdrawal, click the \"Link bank account\" button and follow the instructions to connect a bank account.\n3. Specify the amount you want to withdraw to the bank account.\n4. Confirm the withdrawal by entering your passcode.\n5. A summary screen of the withdrawal transaction will be displayed.\n6. Confirm the withdrawal by clicking on the confirm button.\n\nPlease note that you must go through the Know Your Customer (KYC) process for your first withdrawal. Until you complete KYC verification, you cannot withdraw from your Xsolla Money Account balance.\n\n#### CAN I CANCEL A WITHDRAWAL?\n\nNo, you cannot cancel a withdrawal to a bank account after initialization.\n\n#### WHY DID A WITHDRAWAL TRANSACTION TO MY BANK ACCOUNT FAIL?\n\nThe reasons for an unsuccessful withdrawal transaction to your bank account may be as follows:\n\n- Your bank account does not support deposit transactions. Try using another bank account to withdraw money.\n\n- You are trying to withdraw money to a third-party bank account. You can withdraw money only to a bank account opened in your name.\n\n- Your bank prohibits the transfer of money. Contact your bank for details.\n\n- The bank account details (account number, bank code, etc.) are incorrect. Try deleting the bank account and reentering the information.\n\n#### HOW DO I LINK MY BANK ACCOUNT TO MY XSOLLA MONEY ACCOUNT?\n\nLinking a bank account to your Xsolla Money Account is simple and only takes a few quick steps.\n\n1. To add a bank account, click on the \"Withdrawal\" button.\n2. In the \"Withdrawal\" section, click on the \"Link Bank Account\" button.\n3. Select the bank where you have an opened account.\n4. Complete the procedure to verify your bank account ownership. The steps may vary from bank to bank.\n5. After completing all necessary verifications, the bank account you added will appear in the “Withdrawal” section.\n\n#### WHO IS PLAID? \n\nPlaid is a financial technology company that allows users to connect their bank accounts and credit card providers to financial services apps. Plaid acts as an intermediary, taking the account logins and encrypting the requested financial data before providing it to the apps. \n\nPlaid uses encryption protocols such as Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS), as well as multi factor authentication to protect users' data.\n\n#### HOW LONG DOES IT TAKE FOR THE MONEY TO ARRIVE IN MY BANK ACCOUNT?\n\nTransferred funds will arrive in your bank account within 1-5 business days.\n\nIn rare cases, there may be delays in transferring money to your account. If it has been 10 days or more since you completed a withdrawal transaction, please contact our support team so that we can assist with the situation. To properly process your request, please prepare the following information:\n\n- A bank statement showing full bank account details\n\n- Your name as the bank account holder\n\n- The bank account number\n\n- A complete transaction history for the bank account since the date of the withdrawal\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n","title":"Withdrawals","faShowBabkaLogin":false,"faShowOnProd":true,"id":326},{"createdAt":"2024-07-04T10:50:25.637Z","updatedAt":"2024-10-27T20:30:54.288Z","locale":"en","slug":"user-profile","text":"#### HOW CAN I CHANGE THE DATA IN MY PROFILE?\n\nUnfortunately, the function to change profile data independently is not available in Xsolla Wallet at this time. Please contact our [support team](#form) so that we can assist you in making the necessary changes.\n\n#### HOW CAN I CLOSE MY XSOLLA MONEY ACCOUNT? \n\nTo close an Xsolla Money Account, follow the steps below: \n- The account must have a zero balance;\n- If your account has a balance, those funds will need to be withdrawn to an external account;\n- Contact customer support and request the account to be closed.\n","title":"User Profile","faShowBabkaLogin":false,"faShowOnProd":true,"id":327},{"createdAt":"2024-07-04T10:52:08.486Z","updatedAt":"2024-10-27T20:32:27.201Z","locale":"en","slug":"transactions-limits","text":"#### ARE THERE ANY TRANSACTION LIMITS?\n\nAs an Xsolla Wallet customer, your account is subject to aggregate limits based on all transactions received into your Xsolla Money Account. Therefore, specific transactions, such as deposits, will add to your utilized limit. Fees and refunds are excluded from the calculation.\n\nBelow is information about the limit thresholds for your Xsolla Wallet:\n\n- Immediately after registering your Xsolla Money Account and completing verification, you will have a transaction limit of up to $999.00\n\n- Once your bank account is confirmed, you will have a transaction limit of up to $15,000.00. To confirm your bank account, simply connect it to your Xsolla Money Account.","title":"Transactions Limits","faShowBabkaLogin":false,"faShowOnProd":true,"id":328},{"createdAt":"2024-07-04T10:53:20.928Z","updatedAt":"2024-10-27T20:33:47.643Z","locale":"en","slug":"wallet-fees","text":"#### ARE THERE ANY FEES INCURRED TO OPEN UP AN XSOLLA MONEY ACCOUNT?\n\nNo. You can create an account for free without incurring any fees.\n\n","title":"Wallet Fees","faShowBabkaLogin":false,"faShowOnProd":true,"id":329},{"createdAt":"2024-07-08T10:04:52.617Z","updatedAt":"2024-10-27T20:36:54.695Z","locale":"en","slug":"complaints","text":"#### HOW TO FILE A COMPLAINT?\n\nWe hope you have an excellent experience with the Xsolla Money Account. The Xsolla Money Account is a product powered by Skrill USA. Inc., (NMLS #935195) an entity registered with FinCEN and licensed as a money transmitter in various US states.\nHowever, if you have encountered a problem, we'd appreciate you getting in touch so that we can improve our service.\n\nFor a prompt and efficient review of your case, kindly reach out to us through the provided contact channels below:\n\n- Online chat in your [Xsolla Wallet](https://wallet.xsolla.com/) account \n\n- Send us an email using the [form](#form) below \n\n- Toll-free line +1-877-987-9233 \n\n- If you are a California resident please contact +1-855-719-2087\n\nIf your case cannot be resolved to your satisfaction, you may escalate the matter further.\nA complaint can be filed if you believe an event including (but not limited to) the following took place:\n\n- A breach of our [terms and conditions](https://account.xsolla.com/wallet_terms_of_use);\n\n- Our failure to comply with a legal obligation;\n\n- Misrepresentation, bad faith, negligent behavior.\n\nTo help us distinguish a complaint from a standard query, you should clearly state that you wish to make a formal complaint and provide as many details as possible, so we can further investigate your concerns and work towards a proper resolution. \nTo find out more about what happens after you make a complaint, please refer to our complaints handling procedure:\n\n- [INTERNAL COMPLAINTS HANDLING PROCEDURE (USA)](https://help.xsolla.com/en/internal-complaints-handling-procedure)\n\n\n\n","title":"Complaints","faShowBabkaLogin":false,"faShowOnProd":true,"id":330}],"id":90},{"name":"Xsolla Wallet Account","createdAt":"2023-02-21T08:41:44.709Z","updatedAt":"2024-11-02T08:57:13.892Z","slug":"xsolla-account","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":8,"publishedAt":"2023-02-21T08:41:44.709Z","locale":"en","icon":{"name":"ico_babka.svg","alternativeText":"","caption":"","width":25,"height":24,"formats":"","hash":"ico_babka_c3695ddd2d","ext":".svg","mime":"image/svg+xml","size":3.04,"url":"https://cdn.xsolla.net/hc-bucket-prod/ico_babka_c3695ddd2d/ico_babka_c3695ddd2d.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T16:13:49.480Z","updatedAt":"2023-04-04T16:13:49.480Z","id":52},"faqArticles":[{"createdAt":"2023-02-27T11:49:18.455Z","updatedAt":"2024-11-01T20:36:31.599Z","locale":"en","slug":"about-xsolla-account","text":"#### ABOUT XSOLLA WALLET ACCOUNT\n\n![Frame 3597@2x copy.jpg](https://cdn.xsolla.net/hc-bucket-prod/Frame_3597_2x_copy_e88de27282/Frame_3597_2x_copy_e88de27282.jpg)\n\nYour Xsolla Wallet account serves as a centralized platform for managing your orders, tracking their status, submitting refund requests, and monitoring active subscriptions. It allows you to consolidate all your Xsolla game purchases into a single account. \n\nAdditionally, your Xsolla Wallet account provides direct access to the support team for immediate assistance. You can utilize the live chat feature to receive prompt resolution to any issues you may encounter. \n\nSigning up for a Xsolla Wallet account is simple and can be done at any time using your email address or social network credentials. If you already have existing orders associated with your email account, they will automatically be included in your transaction history. Furthermore, you have the option to validate and add any other orders you have made.\n","title":"About Xsolla Wallet Account","faShowBabkaLogin":false,"faShowOnProd":"","id":80},{"createdAt":"2023-02-27T11:58:58.520Z","updatedAt":"2024-11-01T20:37:12.394Z","locale":"en","slug":"create-xsolla-account","text":"#### HOW CAN I REGISTER AN ACCOUNT?\n\n- In order to create your account go to https://wallet.xsolla.com/ or click on the icon below, you will be redirected to the Xsolla Wallet account website. Enter your email address that is linked to your game account and verify it.\n\n- Secure your account and enter the phone number that will be linked to your account.\n\n- After that, you will see your purchases in your Xsolla Wallet account if you have payments in our system with the email address you registered with.\n\n- If you don’t see any purchases, add them manually from the receipts you got from Xsolla.\n\n\nTo secure your account, we may ask for your phone number. After you enter your phone number, we will send an SMS with a code that you need to enter on the next page of the registration process.\n\nUnfortunately, if you have lost access to your email or changed the phone number you registered with and cannot verify it, you won’t be able to log into your account. Please create a new account.","title":"Create a Xsolla Wallet account","faShowBabkaLogin":false,"faShowOnProd":true,"id":86},{"createdAt":"2023-02-27T11:55:23.064Z","updatedAt":"2024-11-01T20:37:34.516Z","locale":"en","slug":"why-do-i-need-a-xsolla-account","text":"#### WHY DO I NEED A XSOLLA WALLET ACCOUNT?\n\nAfter a successful transaction on a payment page or from your receipt you will see an option to go to your Xsolla Wallet account. \nFrom your account you can submit a refund request, manage your transactions in one place, or contact our support team via live chat and different messengers.","title":"Why do I need a Xsolla Wallet account?","faShowBabkaLogin":false,"faShowOnProd":"","id":83},{"createdAt":"2023-02-27T12:07:19.811Z","updatedAt":"2024-11-01T20:37:54.102Z","locale":"en","slug":"what-information-can-i-see-in-my-account","text":"#### WHAT INFORMATION CAN I SEE IN MY ACCOUNT?\n\nIn the general settings of your account, you will see the email address that you registered with and the phone number that is linked to your account. We will not ask for any personal information, but only for info that will help us find your transactions.","title":"What information can I see in my account?","faShowBabkaLogin":false,"faShowOnProd":"","id":90}],"id":9},{"name":"Xsolla Pay","createdAt":"2023-02-21T08:42:07.462Z","updatedAt":"2024-11-01T20:32:25.888Z","slug":"xsolla-pay","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":9,"publishedAt":"2023-02-21T08:42:07.462Z","locale":"en","icon":{"name":"ico_babkapay.svg","alternativeText":"","caption":"","width":25,"height":24,"formats":"","hash":"ico_babkapay_f808c3b55c","ext":".svg","mime":"image/svg+xml","size":2.08,"url":"https://cdn.xsolla.net/hc-bucket-stage/ico_babkapay_f808c3b55c/ico_babkapay_f808c3b55c.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T16:13:49.475Z","updatedAt":"2023-04-04T16:13:49.475Z","id":51},"faqArticles":[{"createdAt":"2023-02-28T08:06:32.851Z","updatedAt":"2024-11-01T20:33:11.202Z","locale":"en","slug":"about-xsolla-pay","text":"#### WHAT IS XSOLLA PAY?\n\nXsolla Pay is a secure and convenient online payment tool for gamers worldwide. It provides faster checkout and guarantees the security of payment processing. With Xsolla Pay, gamers receive a seamless payment experience and complete confidence for every purchase they make. \n\nYou can make payments without entering your card data each time. All purchases made with Xsolla Pay will be added automatically to your Xsolla Wallet account— you’ll be able to check their status and manage them, and even request a refund.\n\nXsolla Pay is completely secure. It stores users' card data in a stable and secure environment according to PCI DSS (The Payment Card Industry Data Security Standard). Additionally, Xsolla Pay doesn’t charge any fees to its users.\n\nCurrently, you can use Xsolla Pay only in games that partner with Xsolla. \n","title":"About Xsolla Pay","faShowBabkaLogin":false,"faShowOnProd":"","id":104},{"createdAt":"2023-02-28T08:19:13.339Z","updatedAt":"2024-11-01T20:33:34.550Z","locale":"en","slug":"how-can-i-use-xsolla-pay","text":"#### HOW CAN I USE XSOLLA PAY?\nIf this option is available in the game, the Xsolla Pay button will be displayed alongside other payment options. Please note that if you are under 18, you should first get permission from your parent or guardian to register and link your phone and payment details. \n\nTo use Xsolla Pay for your purchases, enter the card information on the payment page and save this card in Xsolla Pay. You'll only need to verify your phone the next time you pay.\n\nOr\n\nYou can follow these steps:\n\nStep 1. On the payment page, select Xsolla Pay.\n\nStep 2. Enter your phone number with your country code to receive a confirmation code. Xsolla Pay uses your phone number as your unique identifier in the system.\nSince your phone is always at hand, there is no need to remember the password. Instead, you can log in by entering your phone number and a unique code we sent to you by SMS. \n\nStep 3. Enter the 4-digit confirmation code from the SMS we sent you.\n\nStep 4. Enter your card information and complete the payment.\n\nNo matter which option you choose, we’ll automatically create Xsolla Wallet account for you. If you want to remove your saved card information from Xsolla Pay, please contact our support team.\n\n#### CAN I CONTINUE USING XSOLLA PAY IF I CHANGE MY PHONE NUMBER?\nYes, you can contact support to change the phone number. You need to provide your current number and a new number. We’ll ask you to confirm your new number with a unique code that we’ll send to you by SMS. \n","title":"How can I use Xsolla Pay?","faShowBabkaLogin":false,"faShowOnProd":"","id":107},{"createdAt":"2023-02-28T08:34:08.182Z","updatedAt":"2024-11-01T20:33:52.778Z","locale":"en","slug":"i-have-issues-with-xsolla-pay","text":"#### I HAVE ISSUES WITH XSOLLA PAY\nIf you receive an error message while using Xsolla Pay, please check if all the information you’ve entered is correct before contacting our support team.\nYou can also refer to this [article](https://help.xsolla.com/en/payments/most-common-error-codes) to help you with issues you may encounter when saving card information.\n\nIf you have any other issues or questions, please contact our support team.\n\n#### I HAVEN'T RECEIVED AN SMS FROM XSOLLA PAY, WHAT SHOULD I DO?\nNo need to worry. Check if the number you entered is correct, and click on the \"Resend code\" button. Sometimes it might take a little longer for the SMS to arrive.","title":"I have issues with Xsolla Pay","faShowBabkaLogin":false,"faShowOnProd":"","id":110}],"id":10},{"name":"Virtual Currency","createdAt":"2024-10-28T05:46:32.719Z","updatedAt":"2024-10-28T05:50:19.792Z","slug":"virtual-currency","returnUrl":"/","returnCaption":"Back to home page","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":9,"publishedAt":"2024-10-28T05:50:19.787Z","locale":"en","icon":null,"faqArticles":[{"createdAt":"2024-10-21T06:54:52.579Z","updatedAt":"2024-10-21T06:58:40.268Z","locale":"en","slug":"what-are-red-orbs","text":"#### WHAT ARE RED ORBS?\n\nXsolla’s Red Orbs is a virtual currency that converts into discounts to purchase games and add-ons. You can earn Red Orbs by completing various activities on Xsolla platforms.\n\n#### HOW DO I SPEND RED ORBS?\n\nYou can spend your Red Orbs to get a discount while making a purchase with Xsolla. To do so, log in to Xsolla Pay during the purchase process. A corresponding Red Orbs block will be displayed during checkout if your merchant supports Red Orbs.\nThe discount will be applied automatically.\n\n#### HOW DO I EARN RED ORBS?\n\nRed Orbs are rewarded to users by completing the activities on [Offerwals](https://x.la/redorbs)\nOrbs are generally awarded to users 24 hours after activity.","title":"What are Red Orbs?","faShowBabkaLogin":false,"faShowOnProd":true,"id":332}],"id":91},{"name":"Unauthorized charges","createdAt":"2023-02-21T08:41:31.991Z","updatedAt":"2024-11-01T20:14:59.710Z","slug":"unauthorized-charges","returnUrl":"/","returnCaption":"Back to Home","hiddenFromHome":false,"showOtherCategory":true,"enableSearch":true,"orderPriority":12,"publishedAt":"2023-03-27T04:19:31.689Z","locale":"en","icon":{"name":"ico_unauthorized.svg","alternativeText":"","caption":"","width":24,"height":24,"formats":"","hash":"ico_unauthorized_724e92bd91","ext":".svg","mime":"image/svg+xml","size":2.65,"url":"https://cdn.xsolla.net/hc-bucket-prod/ico_unauthorized_724e92bd91/ico_unauthorized_724e92bd91.svg","previewUrl":"","provider":"@strapi-community/strapi-provider-upload-google-cloud-storage","providerMetadata":"","createdAt":"2023-04-04T16:13:49.485Z","updatedAt":"2023-04-04T16:13:49.485Z","id":53},"faqArticles":[{"createdAt":"2023-02-27T10:57:58.782Z","updatedAt":"2024-11-01T20:15:26.799Z","locale":"en","slug":"i-see-unknown-charges-for-xsolla","text":"#### MY ACCOUNT WAS CHARGED, BUT I DIDN’T AUTHORIZE THE PAYMENT\n\nIf you see charges on your payment account you don’t recognize, check the following before contacting our support:\n- Check if any family members or friends who have access to your payment account made a purchase.\n- You might still see a pending charge that'll be credited back to your account automatically if the payment system cancels the payment\n- You might see a pending small amount that was withheld for verification of your card or if you saved a card for future purchases\n- When you add a payment method to your game account, such as a new card, you might see a small pending transaction on your bank statement. This is temporary authorization you won’t be charged for.\n- Please make sure that you have no active subscriptions for games or game-related services you or a family member has set up.\n- Lastly, check that you haven't made any recent in-game purchases. We recommend checking your in-game or service purchase history with the charges on your payment account to help remind yourself of any purchases you've forgotten.\n\nHere are some examples of what you may see on your statement to describe the charges to Xsolla:\n\nXsolla_Roblox, Xsolla*EFT, SURAWAY Ltd, Xsolla Inc., Xsolla_MTG ARENA INTERNET, Xsolla *civilization h.xsolla.com.ca and others.\n\nIf that was not helpful and you don’t recognize the charges on your account, please contact us to find out more information about it with payment details: such as date, the charge amount, and payment account.\n","title":"I see unknown charges for Xsolla","faShowBabkaLogin":false,"faShowOnProd":"","id":77}],"id":8}],"babkaContent":{"title":"Hello! This is Xsolla","subtitle":"From first click to final purchase, we’re here to make your payment adventure smooth and magical!\n","articles":[{"href":"https://wallet.xsolla.com/","caption":"Learn More","title":"Connect all your Xsolla game purchases in one account","imgSrc":"https://cdn.xsolla.net/hc-bucket-prod/my_purchasess_f33ccdedb5/my_purchasess_f33ccdedb5.png"},{"href":"https://wallet.xsolla.com/","caption":"Learn More","title":"Get immediate support via chat and messengers","imgSrc":"https://cdn.xsolla.net/hc-bucket-prod/Frame_1_8ed26feee5/Frame_1_8ed26feee5.png"},{"href":"https://wallet.xsolla.com/","caption":"Learn More","title":"Manage subscriptions and refund requests","imgSrc":"https://cdn.xsolla.net/hc-bucket-prod/Refund_eng_6ce031c1ea/Refund_eng_6ce031c1ea.png"}]},"notification":null,"localization":{"messages":{"day":"day","hour":"hour","more":"More ...","step":"Step","minute":"min","second":"second","signUp":"Sign Up","lastName":"Last Name","showMore":"Show more ...","fieldCity":"City","fieldLink":"Link","fieldName":"Vulnerability Name","firstName":"First Name","fieldState":"Region / State","captionNext":"Next","columnItems":"ORDERED ITEMS","columnPhoto":"PHOTO","columnPrice":"PRICE","fieldDomain":"Domain / IP","fieldImpact":"Impact","fieldPostal":"Postal code","fieldStreet":"Street address","searchTitle":"How can we help?","tooltipLink":"A complete link to the page is required.","columnReason":"REASON","emailAddress":"Email Address","errorReadIt":"Field is required","fieldCountry":"Country","fieldMessage":"Message","severityList":["Low","Medium","High","Critical"],"errorRequired":"Field is required","fieldSeverity":"Severity","fieldYourName":"Your name","hintRmaEmail":"Please type the email you entered at checkout","tooltipDomain":"*.xsolla.com, 80.lv, story3.com","columnQuantity":"QUANTITY","fieldApartment":"Apartment","fieldYourEmail":"Your email","urlBabkaLogin":"https://wallet.xsolla.com/","babkaHelpTitle":"Need help?","errorFormAlert":"Your request couldn't be processed. Please try again or get immediate help in our online chat in your Xsolla Wallet account","placeholderName":"Your name","rmaSelectPhoto":"Select Photo","toolTipProduct":"Product","babkaLoginTitle":"Log in to Xsolla Wallet account to get started!","fieldDescription":"Vulnerability Description","fieldOrderNumber":"Order number","footerDisclaimer":"By submitting this form, you agree to receive updates and offers from Xsolla. You may unsubscribe at any time. For more information, please read our \u003ca href=\"https://xsolla.com/privacypolicy\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.","placeholderEmail":"purchase@example.com","rmaSelectReason":"Select Reason","searchNoResults":"no search results","tooltipRmaPhoto":"PNG and JPEG formats only, not greater than 10 MB per photo","tooltipUserAgent":"Please make sure to use this User-Agent string for testing:","usPrivacySettings":"Do Not Sell or Share My Personal Information","searchPlaceholder":"Search help articles…","urlBabkaHelpdesk":"https://wallet.xsolla.com/","vulnerabilityList":["Remote Code Execution","SQL Injection","XXE","Stored XSS","Server-Side Request Forgery","Directory Traversal - Local File Inclusion","Authentication/Authorization Bypass (Broken Access Control)","Privilege Escalation","Insecure Direct Object Reference","Reflected Cross Site Scripting","Misconfiguration","Web Cache Deception","CORS Misconfiguration","CRLF Injection","Cross Site Request Forgery","Open Redirect","Information Disclosure"],"captionSendReport":"Send report","captionUploadFile":"Upload file","feedbackFormLiked":"Thank you for the feedback!","feedbackFormTitle":"Thank you!","formThankyouTitle":"Perfect! That’s all the info we need!","toolTipOrderDate":"Order date","captionSendRequest":"Send request","captionUploadPhoto":"Upload photo","errorFormRmaExist":"RMA already exists for this order.","errorInvalidFormat":"Invalid format","formTitleRmaStep2":"YOUR HOME ADDRESS","hintPreOrderEmail":"Please type the email associated with your order","dropdownLabelReturn":"Return","dropdownLabelSelect":"Select...","toolTipOrderNumber":"Order number","babkaHelpDescription":"Get quicker chat support in your Xsolla Wallet account.","captionAnotherTicket":"Another ticket","captionSubmitRequest":"Submit request","dropdownLabelReplace":"Replace","feedbackFormFootnote":"If you have any questions, get quicker chat support in your [Xsolla Wallet account](https://wallet.xsolla.com/), or send us an e-mail in the form bellow.","fieldLinkPlaceholder":"https://","fieldNamePlaceholder":"Select","toolTipProductValue":"Lootbox 2","tooltipUserAgentCode":"xsolla-bugbounty-%your-email-before@%","fieldReturnOrReplace":"Return or replace","footerNewsletterTitle":"Xsolla Newsletter","formSubtitleRmaStep2":"In case of replacement your return address cannot be changed. If the Region/State field is left empty, please enter None","errorFormInvalidOrder":"Invalid order information","fieldTransactionNumber":"Transaction number","footerNewsletterPardot":"l/1013472/2024-10-14/43yfv","msgAverageResponseTime":"Average response time: ","placeholderOrderNumber":"9 Digits","returnReasonWrongItem":"I received wrong item","errorUploadExceedTitle":"File exceeds size limit.","feedbackFormDescription":"Is there anything we can improve?","formThankyouDescription":"We’ll reply to your email once we’re done brewing the solution.","returnReasonFlawedItem":"I received a flawed item","toolTipOrderDateValue":"11/16/2018","toolTipTransactionDate":"Transaction Date","babkaLoginButtonCaption":"Go to Xsolla Wallet account","errorFormOrderNotFound":"Order not found","fieldSeverityPlaceholder":"Select","footerNewsletterCheckbox":"","toolTipOrderInformation":"Order information","tooltipUserAgentReadmore":"Learn more...","toolTipOrderNumberValue":"12345678","feedbackFormButtonCaption":"Send","fieldEmailFromTheReceipt":"Email from the receipt","feedbackFormSuccessMessage":"Message sent. Thank you for the feedback!","fieldDescriptionPlaceholder":"Type your message here…","footerNewsletterDescription":"\u003cstrong\u003eStay ahead of the game!\u003c/strong\u003e Subscribe to receive email updates from the \u003ca href=\"https://xsolla.com/xsolla-brands\" target=\"_blank\"\u003eXsolla Family\u003c/a\u003e about the latest gaming releases, discounts, exclusives, rewards, events, and news","returnReasonMissingPackage":"An item was missing from my package","tooltipUserAgentDescription":"xsolla-bugbounty-%your-email-befor@%","placeholderTransactionNumber":"9-10 Digits","toolTipPreOrderInformation":"Pre-order information","tooltipUserAgentReadmoreUrl":"/rules/rules-of-engagement","errorUploadExceedDescription":"Upload a file that has a max file size of 10mb.","returnReasonShipmentDamanged":"My shipment arrived damaged","toolTipTransactionDateValue":"11/16/2018 12:59 PM","errorFormInvalidEmailOrderId":"Invalid email or Order ID.","errorUploadInvalidFormatTitle":"Invalid file type","toolTipTransactionNumberValue":"1215671204","returnReasonNotStatisfiedPruchase":"I'm not satisfied with my purchase","errorUploadInvalidFormatDescription":"Only MP4, MOV, JPG, PNG and GIF files are allowed.","gBabkaWidgetAverageResponseTime":60},"locale":"en","availableLocales":["en","ru","de","es","ja","zh","pt","ko","fr"]}},"__N_SSG":true},"page":"/","query":{},"buildId":"F-mdx_qBHTJWlPZ8w6FD-","isFallback":false,"gsp":true,"customServer":true,"locale":"en","locales":["en","zh","de","ru","ko","ja","pt","es","fr"],"defaultLocale":"en","scriptLoader":[]}</script></body></html>