Books — Teach Ted

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Introduction</strong></p><p class=\"\">While providing the Services, Provider collects Personal Information about Individuals. This document describes how the Provider collects, stores, uses and discloses Personal Information.</p><p class=\"\"><strong>2. What Information is Collected</strong></p><p class=\"\">Provider may collect the following types of Personal Information about Individuals:</p><p class=\"\">(a) names;</p><p class=\"\">(b) addresses;</p><p class=\"\">(c) email addresses;</p><p class=\"\">(d) telephone numbers;</p><p class=\"\">(e) computer device information;</p><p class=\"\">(f) location information;</p><p class=\"\">(g) IP addresses;</p><p class=\"\">(h) details of products or services that Provider has provided to Individuals;</p><p class=\"\">(i) records of, or notes on communications between Provider and Individuals; and</p><p class=\"\">(j) whatever personal information is included in content Individuals posts on the Service or on the website of Provider.</p><p class=\"\"><strong>3. Sensitive Information</strong></p><p class=\"\">Provider may collect sensitive information about Individuals, including Personal Information about Individuals':</p><p class=\"\">(a) health, health services, health records or health preferences.</p><p class=\"\"><strong>4. How Information is Collected</strong></p><p class=\"\">Provider may collect Personal Information about Individuals using the following methods:</p><p class=\"\">(a) Customer surveys;</p><p class=\"\">(b) from Provider's website;</p><p class=\"\">(c) from Individuals' communications with Provider;</p><p class=\"\">(d) automated analysis of Individuals' use of Provider's services;</p><p class=\"\">(e) from Provider's app;</p><p class=\"\">(f) through market research; and</p><p class=\"\">(g) from linked social networking accounts.</p><p class=\"\"><strong>5. How information is used</strong></p><p class=\"\">Provider may collect, use, hold and disclose Personal Information in order to:</p><p class=\"\">(a) enable Individuals to use Provider's services;</p><p class=\"\">(b) perform analysis of the typical use of Provider's services;</p><p class=\"\">(c) communicate with Individuals;</p><p class=\"\">(d) send marketing and promotional messages to Individuals;</p><p class=\"\">(e) run contests or other promotional activities;</p><p class=\"\">(f) comply with the law;</p><p class=\"\">(g) enforce agreements with third parties; and</p><p class=\"\">(h) process payments.</p><p class=\"\"><strong>6. How Information is Held and Secured</strong></p><p class=\"\">Provider may hold Personal Information about Individuals using the following methods:</p><p class=\"\">(a) digitally; and</p><p class=\"\">(b) using third party digital storage services.</p><p class=\"\">Provider ensures that Personal Information is protected from unauthorised access by:</p><p class=\"\">(c) passwords;</p><p class=\"\">(d) SSL encryption; and</p><p class=\"\">(e) the use of reputable electronic infrastructure providers.</p><p class=\"\"><strong>7. Deletion of Personal Information</strong></p><p class=\"\">Provider deletes Personal Information when:</p><p class=\"\">(a) Individuals request its deletion and it is reasonable to comply.</p><p class=\"\"><strong>8. Disclosures of Information</strong></p><p class=\"\">Provider may disclose Personal Information to:</p><p class=\"\">(a) Provider's employees;</p><p class=\"\">(b) professional advisors;</p><p class=\"\">(c) third party service providers;</p><p class=\"\">(d) payment systems operators;</p><p class=\"\">(e) regulatory bodies; and</p><p class=\"\">(f) courts of law.</p><p class=\"\"><strong>9. Hosting Personal Information</strong></p><p class=\"\">The Service permits Individuals or Organisations to collect, store, process, disclose, publish, or post online, Personal Information. It does so, for example, by:</p><p class=\"\">(a) allowing people to post comments, messages or other information online;</p><p class=\"\">(b) allowing people to share activity on social networks; and</p><p class=\"\">(c) allowing people to give credit card details to payment processors.</p><p class=\"\">In these cases, the handling of Personal Information may occur without Provider's direct knowledge or control.</p><p class=\"\"><strong>10. Cross Border Movement of Information</strong></p><p class=\"\">Provider may disclose personal information to organisations outside of Australia such as, cloud storage providers located in the United States. By using the Services, Individuals consent to the disclosure of their Personal Information to overseas recipients.</p><p class=\"\">Provider will make a good faith effort to ensure that overseas recipients deal with Personal Information in a way that is consistent with the principles of the Privacy Act, but Individuals will not have the same rights in relation to overseas recipients who handle their information as they would with Australian recipients.</p><p class=\"\"><strong>11. Complaints, Inquiries and Requests</strong></p><p class=\"\">Under privacy law, Individuals have rights to access and correct Personal Information about them held by the Provider.</p><p class=\"\">Requests for access, correction, and privacy questions or complaints should be directed to Provider on chat {a} teachted.com.au.</p><p class=\"\">When Individuals communicate a complaint to Provider, Provider will respond within 30 days, and seek to resolve the complaint entirely within 6 weeks if the nature of the complaint permits it.</p><p class=\"\">Provider will make a reasonable effort to resolve the complaints or questions of Individuals, and where Provider is unable to do so, Provider will attempt to explain why it is unable to do so.</p><p class=\"\">If Individuals consider a matter remains unresolved, Individuals may contact the Office of the Australian Information Commissioner (OAIC) (http://oaic.gov.au).</p><p class=\"\"><strong>12. Changes to this policy</strong></p><p class=\"\">Provider may, at its discretion, change this document in the future.</p><p class=\"\"><strong>Definitions</strong></p><p class=\"\">1. Organisation, Organisations</p><p class=\"\">means an organisation using the Services.</p><p class=\"\">2. Personal Information</p><p class=\"\">means any information or an opinion about an identified individual, or an individual who is reasonably identifiable.</p><p class=\"\">3. Privacy Act</p><p class=\"\">means the Privacy Act (1988) Cth</p><p class=\"\">4. 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data-test="template-nav">Tips for parents</a> <a href="/familylinks" class="Header-nav-folder-item" data-test="template-nav">Family links</a> <a href="/blog" class="Header-nav-folder-item" data-test="template-nav">Blog</a> <a href="/activities" class="Header-nav-folder-item" data-test="template-nav">Activities</a> <a href="/colouring" class="Header-nav-folder-item" data-test="template-nav">Colouring posters</a> <a href="/tedtips" class="Header-nav-folder-item" data-test="template-nav">#tedtips</a> <a href="/certificates" class="Header-nav-folder-item" data-test="template-nav">Certificates</a> </span> </span><a href="/contact" class="Header-nav-item" data-test="template-nav">Contact</a> </div> </nav> </div> <div data-nc-container="bottom-center"> <a href="/" class="Header-branding" data-nc-element="branding" data-content-field="site-title"> <img src="//images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png" alt="Teach Ted" sizes="320px" class="Header-branding-logo" style="display:block" srcset="//images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png?format=100w 100w, //images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png?format=300w 300w, //images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png?format=500w 500w, //images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png?format=750w 750w, //images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png?format=1000w 1000w, //images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png?format=1500w 1500w, //images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1536233988171-PMQU3QE50MUQYNYN19ZF/TeachTed-logo-primary-white.png?format=2500w 2500w" loading="lazy" decoding="async" data-loader="sqs"> </a> <div class="Header-tagline" data-nc-element="tagline">Helping children overcome anxiety</div> </div> <div data-nc-container="bottom-right"> <nav class="Header-nav Header-nav--secondary" data-nc-element="secondary-nav" data-content-field="navigation"> </nav> </div> </div> </header> <div class="Content-outer"> <section class="Intro Intro--has-image" data-parallax-original-element data-parallax-id="5ba9b7f3e5e5f018ed0e0953" data-controller="Parallax"> <div class="sqs-layout sqs-grid-12 columns-12 Intro-content sqs-alternate-block-style-container empty" data-layout-label="Intro" data-type="block-field" id="5ba9b7f3e5e5f018ed0e0953_intro"><div class="row sqs-row"><div class="col sqs-col-12 span-12"></div></div></div> <figure class="Intro-image" data-parallax-image-wrapper> <img data-src="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1560848733726-JQPRP35NFGUEE51I2BL4/TT_banner_sky.png" data-image="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1560848733726-JQPRP35NFGUEE51I2BL4/TT_banner_sky.png" data-image-dimensions="2500x1405" data-image-focal-point="0.5,0.5" alt="TT_banner_sky.png" data-load="false" alt="" /> </figure> </section> <main class="Main Main--page" > <section class="Main-content" data-content-field="main-content"> <div class="sqs-layout sqs-grid-12 columns-12" data-type="page" data-updated-on="1697950583542" id="page-5ba9b7f3e5e5f018ed0e0953"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="row sqs-row"><div class="col sqs-col-6 span-6"><div class="row sqs-row"><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1561257819107_10804"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-5 span-5"><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-93a4d906e928c00ac9eb"><div class="sqs-block-content"> <div class="sqs-html-content"> <h3 style="white-space:pre-wrap;">BOOKS</h3><h1 style="white-space:pre-wrap;">Follow Ted on his first trip to hospital</h1><p class="" style="white-space:pre-wrap;"><em>Ted goes to Hospital </em>is the first book from Teach Ted. It follows our hero Ted as he gets ready for his operation. The engaging story helps alleviate anxiety by familiarising your child with the hospital process, making the hospital journey a smoother process for both your child and you. It’s also a great social story for all kids, preparing them for visits to the emergency department or to help them understand what might be happening if they have a friend or loved one in hospital.</p><p class="" style="white-space:pre-wrap;">Children learn what to expect on their hospital visit and what to take with them. They see the routine admission tests they’ll experience, meet key members of their hospital team and see what it’s like inside the operating theatre. </p><p class="" style="white-space:pre-wrap;">Once they’ve completed the story their book becomes their passport to hospital: including a certificate of readiness, fun photoframes to capture all the people they meet along the way and a checklist to make sure the adults cover everything off!</p><p class="" style="white-space:pre-wrap;">For parents a separate Advice for Parents booklet provides more detailed information including common concern areas, when and how to explain things to your child and links to trusted sources.</p><p class="" data-rte-preserve-empty="true" style="white-space:pre-wrap;"></p> </div> </div></div></div></div></div><div class="col sqs-col-6 span-6"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1537849331927_11118"><div class="sqs-block-content"> </div></div><div class="row sqs-row"><div class="col sqs-col-5 span-5"><div class="sqs-block image-block sqs-block-image" data-block-type="5" id="block-yui_3_17_2_1_1561257819107_9579"><div class="sqs-block-content"> <div class=" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none " data-test="image-block-inline-outer-wrapper" > <figure class=" sqs-block-image-figure intrinsic " style="max-width:2500px;" > <div class="image-block-wrapper" data-animation-role="image" > <div class="sqs-image-shape-container-element has-aspect-ratio " style=" position: relative; padding-bottom:66.68000030517578%; overflow: hidden;-webkit-mask-image: -webkit-radial-gradient(white, black); " > <img data-stretch="false" data-src="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg" data-image="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg" data-image-dimensions="2500x1667" data-image-focal-point="0.5,0.5" alt="The Ted goes to hospital gift pack includes the storybook, Kids Activity booklet, Parent Advice booklet, sticker sheet and bookmark." data-load="false" elementtiming="system-image-block" src="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg" width="2500" height="1667" alt="" sizes="(max-width: 640px) 100vw, (max-width: 767px) 41.66666666666667vw, 41.66666666666667vw" style="display:block;object-fit: cover; width: 100%; height: 100%; object-position: 50% 50%" onload="this.classList.add("loaded")" srcset="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg?format=100w 100w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg?format=300w 300w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg?format=500w 500w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg?format=750w 750w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg?format=1000w 1000w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg?format=1500w 1500w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1561259067115-HUFKEYFAXZ52QBPASLE3/giftpack_contents_brown.jpg?format=2500w 2500w" loading="lazy" decoding="async" data-loader="sqs"> </div> </div> <figcaption class="image-caption-wrapper"> <div class="image-caption"><p class="" style="white-space:pre-wrap;">The <em>Ted goes to hospital</em> gift pack includes the storybook, Kids Activity booklet, Parent Advice booklet, sticker sheet and bookmark.</p></div> </figcaption> </figure> </div> </div></div><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1561257819107_25468"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1561257819107_13811"><div class="sqs-block-content"> </div></div></div></div><div class="row sqs-row"><div class="col sqs-col-5 span-5"><div class="sqs-block button-block sqs-block-button" data-block-type="53" id="block-yui_3_17_2_1_1559203132696_26953"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--center" 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https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537859869473-55WGK40VB81GRH84I0A3/TGTH_sample_pages_16-17.jpg?format=500w 500w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537859869473-55WGK40VB81GRH84I0A3/TGTH_sample_pages_16-17.jpg?format=750w 750w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537859869473-55WGK40VB81GRH84I0A3/TGTH_sample_pages_16-17.jpg?format=1000w 1000w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537859869473-55WGK40VB81GRH84I0A3/TGTH_sample_pages_16-17.jpg?format=1500w 1500w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537859869473-55WGK40VB81GRH84I0A3/TGTH_sample_pages_16-17.jpg?format=2500w 2500w" loading="lazy" decoding="async" data-loader="sqs"> </div> </div></div><div class="row sqs-row"><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1590545220384_49478"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-6 span-6"><div class="sqs-block quote-block sqs-block-quote null" data-block-type="31" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1590545220384_12589"><div class="sqs-block-content"> <figure class="block-animation-none"> <blockquote data-animation-role="quote" > <span>“</span>Ted goes to hospital was a really helpful social story when my 5 year old had his tonsils and adenoids removed. During pre-op checks, he confidently answered the nurses’ questions while cheekily referring to them as characters from the book. All the hospital staff commented on how relaxed and prepared he was, especially when being taken from the ward to the theatre, excitedly telling everyone in the halls that he was about to get his superhero mask. I highly recommend Teach Ted to everyone and am excited to see what next life adventure Ted will be helping with next.<span>”</span> </blockquote> <figcaption class="source">— JESSICA, Mum of Travis</figcaption> </figure> </div></div></div><div class="col sqs-col-4 span-4"><div class="sqs-block quote-block sqs-block-quote null" data-block-type="31" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1590545220384_38645"><div class="sqs-block-content"> <figure class="block-animation-none"> <blockquote data-animation-role="quote" > <span>“</span>The power of reducing my patients’ stress before a surgery changes the surgical experience for everyone - parents, staff and the doctors. Teach Ted is a wonderful initiative to make a life challenge less confronting and easier to navigate.<span>”</span> </blockquote> <figcaption class="source">— A/PROF LARRY H KALISH, MBBS (Hons I), MS, MMed (Clin Epi), FRACS, Adult and Paediatric Ear Nose and Throat Surgeon</figcaption> </figure> </div></div></div><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1590545220384_52288"><div class="sqs-block-content"> </div></div></div></div><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1537852249160_60990"><div class="sqs-block-content"> </div></div><div class="row sqs-row"><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block sqs-block-spacer sized vsize-1" data-block-type="21" id="block-yui_3_17_2_1_1537849331927_45779"><div class="sqs-block-content"> </div></div></div><div class="col sqs-col-11 span-11"><div 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src="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg" width="2500" height="2050" alt="" sizes="(max-width: 640px) 100vw, (max-width: 767px) 25vw, 25vw" style="display:block;object-fit: cover; width: 100%; height: 100%; object-position: 50% 50%" onload="this.classList.add("loaded")" srcset="https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg?format=100w 100w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg?format=300w 300w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg?format=500w 500w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg?format=750w 750w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg?format=1000w 1000w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg?format=1500w 1500w, https://images.squarespace-cdn.com/content/v1/5b8fbf1a96d455a32e99464e/1537851690198-MQNI7FLT8EVSHBSHUF0V/Ted_certificate.jpg?format=2500w 2500w" loading="lazy" decoding="async" data-loader="sqs"> </div> </div> </figure> </div> </div></div></div><div class="col sqs-col-7 span-7"><div class="sqs-block html-block sqs-block-html" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1537849331927_31287"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Give your child the confidence they need for their hospital journey.</p><p class="" style="white-space:pre-wrap;"><em>Ted goes to hospital</em> is available as a <a href="https://www.teachted.com.au/shop/tgth-paperback-book-only">standalone storybook</a> or as part of a <a href="https://www.teachted.com.au/shop/tgth-paperback-gift-pack">gift pack</a> including the storybook, Advice for Parents booklet, Kids Activity booklet, stickers and a bookmark. </p> </div> </div></div><div class="sqs-block button-block sqs-block-button" data-block-type="53" id="block-yui_3_17_2_1_1559203132696_14325"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--left" data-animation-role="button" data-alignment="left" data-button-size="small" data-button-type="tertiary" > <a href="" class="sqs-block-button-element--small sqs-button-element--tertiary sqs-block-button-element" > Buy the book </a> </div> </div></div></div><div class="col sqs-col-1 span-1"><div class="sqs-block spacer-block 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