How can my viewers cancel their subscriptions?

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href="/hc/en-us/articles/19832601089809-How-can-my-viewers-cancel-their-subscriptions" class="sidenav-item current-article">How can my viewers cancel their subscriptions?</a> </li> <li> <a href="/hc/en-us/articles/19832487965969-How-can-my-viewers-update-their-information" class="sidenav-item ">How can my viewers update their information? </a> </li> </ul> </div> </div> </aside> <article id="main-content" class="article"> <div class="art-pd"> <header class="article-header"> <h1 title="How can my viewers cancel their subscriptions?" class="article-title"> How can my viewers cancel their subscriptions? </h1>  </header> <section class="article-info"> <div class="article-content"> <div class="article-body"><p><span style="color: #405261;">The steps to cancel will depend on how your viewersinitially signed up.</span></p> <ol> <li> <span style="color: #405261;">If they signed up within an Apple iOS or Apple TV app, follow the steps here: </span><a href="https://support.apple.com/en-us/HT202039"><span class="wysiwyg-underline" style="color: #0077cc;">https://support.apple.com/en-us/HT202039</span></a> </li> <li> <span style="color: #405261;">If they signed up within a Google Play/Android app, follow the steps here: </span><a href="https://support.google.com/googleplay/answer/7018481"><span class="wysiwyg-underline" style="color: #0077cc;">https://support.google.com/googleplay/answer/7018481</span></a> </li> <li> <span style="color: #405261;">If they signed up within the Roku channel, follow the steps here: </span><a href="https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription"><span class="wysiwyg-underline" style="color: #0077cc;">https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription</span></a> </li> <li> <span style="color: #405261;">If they signed up with Amazon, follow the steps here: </span><a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE"><span class="wysiwyg-underline" style="color: #0077cc;">https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE</span></a> </li> </ol> <p><span style="color: #405261;">If they signed up on the website, they can cancel their subscription by logging into their account and following the steps below:</span></p> <p><span style="color: #405261;">⚠️</span><strong><span style="color: #494949;">Note: </span></strong><span style="color: #405261;">If they signed up and paid on the website, they can only cancel via the website (</span><strong><span style="color: #405261;">not </span></strong><span style="color: #405261;">via apps).</span></p> <ol> <li><span style="color: #405261;">Navigate to the settings menu in the top right corner of the screen </span></li> </ol> <p class="wysiwyg-indent1"><span style="color: #405261;"><img style="height: 203px; width: 175px;" src="https://lh7-us.googleusercontent.com/SZMBCpgCh5TX-T7pAVy7A4L0svOiHD5t_jmplGF-sRYOdTTuQ2qnbDKjQXkJtcGKoFDYz4doXoMWDKVfFGuCS1KE_zBQx-9_Z0OjmQS5pUhGr94lE7Bzghv2wCXNtEfcVCRq0fHFasnTg2bBkeghoxI"></span></p> <ol start="2"> <li> <span style="color: #405261;">Click </span><strong><span style="color: #405261;">Manage Subscription</span></strong><span style="color: #405261;"> within </span><strong><span style="color: #405261;">Billing and Subscription </span></strong><span style="color: #405261;">settings</span> </li> <li> <span style="color: #405261;">Then click on the </span><strong><span style="color: #405261;">Cancel subscription</span></strong><span style="color: #405261;"><br></span><span style="color: #405261;"><img style="height: 548px; width: 624px;" src="https://lh7-us.googleusercontent.com/amki6gJlLN3MF_p5tM2XLZf6EPXME1a1jrbJI9g5i9xn4nXRJi3X48wYVCZkBRnAzZByP5m5cHXlH_oxvqjhP-h3c2XPRrRY1UeMOf6GcLOe2vqVQIOqm15pdNgsK7Z9TlZytTvWCf6I9OOn59n-0sI"></span> </li> <li> <span style="color: #405261;">This pop-up will appear. Choose an option and then select </span><strong><span style="color: #405261;">Continue</span></strong><span style="color: #405261;">. </span> </li> <li> <span style="color: #405261;">Note that choosing a </span><strong><span style="color: #494949;">Pause </span></strong><span style="color: #405261;">option will halt their automatic renewal for the selected amount of time. </span> </li> <li> <span style="color: #405261;">If they no longer wish to be charged, choose </span><strong><span style="color: #405261;">No thanks, I want to cance</span></strong><span style="color: #405261;">l, select </span><strong><span style="color: #405261;">Continue</span></strong><span style="color: #405261;">.</span><span style="color: #405261;"><img style="height: 348px; width: 525px;" src="https://lh7-us.googleusercontent.com/ZviYVPROO3ilneCr_Qq3_PmhYW7Ql-s4xnJWxavWk1LSahWVtVX-ZJCkOW3Mhh7JbCFT5Kmr-0RFPohn1Bn23EuXeFbiyaxbADMVWTPO9I-youqupOHpkJazj6jVZVZitxsIK16Ll70RzlVz_Ms3umQ"></span> </li> <li> <span style="color: #405261;">They will then see a short, optional survey. To finalize the cancelation, select </span><strong><span style="color: #494949;">Confirm Cancellation</span></strong><span style="color: #405261;">.</span><span style="color: #405261;"><img style="height: 509px; width: 624px;" src="https://lh7-us.googleusercontent.com/nT2pJdIeHZ9JKAaN6JDKU6DoQHYstlK93383Y8h4YMmlq7AUftgYxPZad1wN5JFiSa2uBy_1N2t477DbjKW-rsmUD-b1gkZtzQSXCOKYsAbfd3sglh5pXAhv6agm5BUhf9fAtl4wMMNykHzSs9mGfB8"></span> </li> <li><span style="color: #405261;">They will see a confirmation window indicating their subscription has been canceled.</span></li> <li> <span style="color: #405261;">They will also receive an email confirmation. If they did not receive a confirmation, double-check that their subscription shows as ‘</span><strong><span style="color: #405261;">Canceled</span></strong><span style="color: #405261;">’ in their settings. 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How can my viewers cancel their subscriptions? – Vimeo Help Center