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Hotjar Documentation

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Choose the site you need help with: </span> </div> </div> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://web.archive.org/web/20210812103451if_/https://www.googletagmanager.com/ns.html?id=GTM-WV599XX" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <main role="main"> <section class="section hero"> <div class="hero-inner"> <h3 class="search-callout">How can we help?</h3> <form role="search" class="search search-full search-home" data-search="" data-instant="true" autocomplete="off" action="/web/20210812103451/https://help.hotjar.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="?"/><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"/></form> </div> </section> <div id="featuredArticleBlock" class="featuredArticles"> <h1>馃挕 Featured Article: </h1> </div> <div class="container"> <h1 class="homepage-title">Popular Guides</h1> <div class="popular-links-wrapper"> <div class="popular-links"> <a class="popular-links-link" href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/articles/115009336727">Hotjar Tracking Code</a> <a class="popular-links-link" href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/articles/360049416814">Getting Started with Hotjar</a> <a class="popular-links-link" href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/articles/115011822728">Troubleshooting FAQs for Recordings</a> </div> <div class="popular-links"> <a class="popular-links-link" href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/articles/115009336727#install-using-a-platform-specific-guide">Installation Guides</a> <a class="popular-links-link" href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/articles/360045420794">Privacy FAQs</a> <a class="popular-links-link" href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/articles/115011716107">Troubleshooting FAQs for Heatmaps</a> </div> </div> </div> <section class="blocks-background" id="vue-homepage-blocklinks"> <div class="container"> <h1 class="homepage-title">Topics</h1> <ul class="blocks-list"> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/115001808227" class="blocks-item-link-homepage" id="hp-blocklink-installation" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://p6.zdassets.com/hc/theme_assets/1911667/115000201887/115002608787.png" alt=""> <span class="category-title-homepage"><br>Installing Hotjar</span> <br> Follow our tracking code installation guides to get started using Hotjar on your site </a> </li> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/360001640813" class="blocks-item-link-homepage" id="hp-blocklink-billing" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://p6.zdassets.com/hc/theme_assets/1911667/115000201887/115002315368.png" alt=""> <span class="category-title-homepage"><br>Plans &amp; Billing</span> <br> Learn more about Hotjar plans and billing options including, pricing, what each of our plans include and payment management </a> </li> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/115001945067" class="blocks-item-link-homepage" id="hp-blocklink-accounts" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://p6.zdassets.com/hc/theme_assets/1911667/115000201887/115003199808.png" alt=""> <span class="category-title-homepage"><br>Account Management</span> <br> Learn more about your hotjar account including how to manage your organizations, sites, users and your billing information </a> </li> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/360005988033" class="blocks-item-link-homepage" id="hp-blocklink-user-behavior" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://theme.zdassets.com/theme_assets/1911667/231353112d7c009be31499f70cc97f69143240d7.png" alt=""> <span class="category-title-homepage"><br>Heatmaps</span> <br> Understand the different types of Heatmaps, how to set them up, and how to use advanced heatmap settings. </a> </li> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/360004931354" class="blocks-item-link-homepage" id="hp-blocklink-user-behavior" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://theme.zdassets.com/theme_assets/1911667/a6adf5692cbdcd9d6996c27bb0ed7c30de5ed8f6.png" alt=""> <span class="category-title-homepage"><br>Recordings</span> <br> Learn how to start, sort, and set up advanced settings for your Recordings. </a> </li> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/115001323487" class="blocks-item-link-homepage" id="hp-blocklink-feedback" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://p6.zdassets.com/hc/theme_assets/1911667/115000201887/115002315328.png" alt=""> <span class="category-title-homepage"><br>Incoming Feedback and Surveys</span> <br> Read about our feedback tools: Surveys and Incoming Feedback </a> </li> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/360003405813" class="blocks-item-link-homepage" id="hp-blocklink-legal" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://theme.zdassets.com/theme_assets/1911667/d2a3173aa4dde2abe1f3f3170efaa91e77fd7437.png" alt=""> <span class="category-title-homepage"><br>Compliance, Legal &amp; Security</span> <br> Understand Hotjar's approach to Compliance, Legal and Security. </a> </li> <li class="blocks-item"> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/115001323967" class="blocks-item-link-homepage" id="hp-blocklink-about" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://p6.zdassets.com/hc/theme_assets/1911667/115000201887/115003204947.png" alt=""> <span class="category-title-homepage"><br>About Hotjar</span> <br> Learn about general our features and read more in-depth technical information about the platform </a> </li> <li class="blocks-item "> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/360002046454" class="blocks-item-link-homepage" id="hp-blocklink-development" @click="trackEvent('hp_blocklink_clicked')"> <img class="front-page-image" src="//web.archive.org/web/20210812103451im_/https://theme.zdassets.com/theme_assets/1911667/74dc68f2ec18a766035d45f721b7a3370e30d87c.png" alt=""> <span class="category-title-homepage"><br>Development</span> <br> Advanced section for developers to help with the set up of events and available APIs </a> </li> </ul> </div> </section> <div class="container container-contact-us"> <div class="blocks-list no-padding"> <div id="contactushomepage" class="blocks-item blocks-item-contact block-border"> <p class="category-title-homepage category-title-homepage-space">Still need help?</p> <p>Get help with common questions or reach out to our support team.<br><br><br> <a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/requests/new" class="button-boxes contact-us" style="color: white;">Contact us</a> </p> </div> <div id="demohomepage" class="blocks-item blocks-item-contact block-border"> <p class="category-title-homepage category-title-homepage-space">Just getting started?</p> <p>Watch our comprehensive demo to help get the most out of Hotjar.<br><br><br> <a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/demo/" class="button-boxes" style="color: white;">Watch Demo</a> </p> </div> </div> </div> <div class="container"> </div> <div id="vue-modal-app"> <script> var hpModal = "//web.archive.org/web/20210812103451/https://theme.zdassets.com/theme_assets/1911667/912523416d30c0d555ea670ed83e78f2ad5c5a22.html"; 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Hotjar</a></li> </ul> </div> <div class="column"> <h2>RESOURCES</h2> <ul> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/blog">Blog</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/guides/">Guides</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us">Documentation</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/heatmaps/">Heatmap handbook</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/conversion-rate-optimization/">CRO action plan</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/customer-experience/">CX resources</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/usability-testing/">Usability testing hub</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/blog/website-feedback/">Website feedback 101</a></li> </ul> </div> <div class="column"> <h2>COMPLIANCE</h2> <ul> <li><a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/categories/360003405813">Compliance, legal &amp; security</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/legal/policies/terms-of-service">Terms of service</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/legal/policies/privacy">Privacy policy</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/legal/policies/acceptable-use/">Acceptable use policy</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/articles/115011789248">Cookie info</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/privacy/do-not-track/">Do not track</a></li> </ul> </div> <div class="column"> <h2>COMPANY</h2> <ul> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/about-us/">About us</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://careers.hotjar.com/">Careers</a></li> <li><a href="https://web.archive.org/web/20210812103451/https://www.hotjar.com/founding-members/">Founding members</a></li> <li id="footercontactus"><a href="https://web.archive.org/web/20210812103451/https://help.hotjar.com/hc/en-us/requests/new?footer">Contact Us</a></li> </ul> </div> <div class="copyright"> <p>Copyright &copy; 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