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id="globalmessage-segment" lang="en-US" dir="ltr" class="globalmessage-segment"> <ul data-strings="{"view":"{%STOREFRONT%} Store Home","segments":{"smb":"Business Store Home","eduInd":"Education Store Home","other":"Store Home"},"exit":"Exit"}" class="globalmessage-segment-content"></ul> </aside> <nav id="globalnav" lang="en-US" dir="ltr" aria-label="Global" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js "> <div class="globalnav-content"> <div class="globalnav-item globalnav-menuback"> <button aria-label="Main menu" class="globalnav-menuback-button"><span class="globalnav-chevron-icon"> <svg height="48" viewbox="0 0 9 48" width="9" xmlns="http://www.w3.org/2000/svg"> <path d="m1.5618 24.0621 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1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path> </svg></span><span class="globalnav-image-compact globalnav-link-image"> <svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path> </svg></span><span class="globalnav-link-text">Apple</span></a></li> <li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"> <div data-topnav-flyout="menu" class="globalnav-flyout"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://www.apple.com/us/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.007c-.082-.023-.445-.058-.644-.058-.961 0-1.659 1.098-1.659 1.535v3.914h-1.007zm-4.27 5.519c-1.195 0-1.869-.867-1.869-2.361 0-1.5.674-2.361 1.869-2.361 1.196 0 1.87.861 1.87 2.361 0 1.494-.674 2.361-1.87 2.361zm0-5.631c-1.798 0-2.912 1.237-2.912 3.27 0 2.027 1.114 3.269 2.912 3.269 1.799 0 2.913-1.242 2.913-3.269 0-2.033-1.114-3.27-2.913-3.27zm-5.478-1.475v1.635h1.407v.843h-1.407v3.575c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.849c-.199.035-.393.059-.592.059-1.301 0-1.822-.481-1.822-1.688v-3.832h-1.02v-.843h1.02v-1.635zm-8.103 5.694c.129.885.973 1.447 2.174 1.447 1.137 0 1.975-.615 1.975-1.453 0-.72-.527-1.177-1.693-1.47l-1.084-.282c-1.53-.386-2.192-1.078-2.192-2.279 0-1.436 1.201-2.408 2.988-2.408 1.635 0 2.854.972 2.942 2.338h-1.061c-.146-.867-.861-1.383-1.916-1.383-1.125 0-1.869.562-1.869 1.418 0 .662.463 1.043 1.629 1.342l.885.234c1.752.439 2.455 1.119 2.455 2.361 0 1.553-1.225 2.543-3.158 2.543-1.793 0-3.03-.949-3.141-2.408z"></path> </svg></span><span class="globalnav-link-text">Store</span></span></a></li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - mac" class=" globalnav-item globalnav-item-mac globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://www.apple.com/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 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data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 1.037 3.269 2.654 3.269.873 0 1.623-.416 2.022-1.119h.093v1.008h.961v-8.824zm-15.394 4.869h-1.863v-3.563h1.863c1.225 0 1.899.639 1.899 1.799 0 1.119-.697 1.764-1.899 1.764zm.276-4.5h-3.194v8.455h1.055v-3.018h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.611-1.108-2.736-2.707-2.736zm-6.064 8.454h1.008v-6.316h-1.008zm-.199-8.237c0-.387.316-.704.703-.704s.703.317.703.704c0 .386-.316.703-.703.703s-.703-.317-.703-.703z"></path> </svg></span><span class="globalnav-link-text">iPad</span></span></a></li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - iphone" class=" globalnav-item globalnav-item-iphone globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://www.apple.com/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 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role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://www.apple.com/apple-vision-pro/" data-globalnav-item-name="vision" data-topnav-flyout-trigger-compact="true" data-analytics-title="vision" data-analytics-element-engagement="hover - vision" aria-label="Vision" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-vision"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewbox="0 0 34 44"> <g id="en-US_globalnav_links_vision_image_large"> <rect id="box_" width="34" height="44" fill="none"></rect> <path id="art_" 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</g> </svg></span><span class="globalnav-link-text">Vision</span></span></a></li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://www.apple.com/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 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class="globalnav-searchfield"> <div class="globalnav-searchfield-wrapper"> <input placeholder="Search apple.com" aria-label="Search apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" value><button aria-label="Clear search" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"> <svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path> </svg></span><span class="globalnav-image-compact"> <svg height="16" viewbox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 .6667-.6667.6777.6777 0 0 0 -.1961-.4706l-2.3451-2.3373 2.3529-2.3607a.5943.5943 0 0 0 .1961-.4549.66.66 0 0 0 -.6667-.6589.6142.6142 0 0 0 -.447.1961l-2.3686 2.3606-2.353-2.3527a.6152.6152 0 0 0 -.447-.1883.6529.6529 0 0 0 -.6667.651.6264.6264 0 0 0 .1961.4549l2.3451 2.3529-2.3451 2.353a.61.61 0 0 0 -.1961.4549.6661.6661 0 0 0 .6667.6667.6589.6589 0 0 0 .4627-.1961z"></path> </svg></span></button><button aria-label="Submit search" tabindex="-1" aria-hidden="true" type="submit" class="globalnav-searchfield-submit"><span class="globalnav-image-regular"> <svg height="32" viewbox="0 0 30 32" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m23.3291 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horizontal-align-left"> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/en-us/120933?_x_tr_sl=pl&_x_tr_tl=bg&_x_tr_hl=en-GB#contact-apple-support" class="gb-anchor"><b><i>Contact Apple Support</i></b></a><b><i> if you believe you’re the victim of a scam involving Apple gift cards.</i></b></p> </div> <h2 class="gb-header alignment horizontal-align-left">Apple gift cards can be used only for purchases from Apple</h2> <p class="gb-paragraph alignment horizontal-align-left">Apple gift cards can be used only to purchase products and services from Apple. If someone asks you to use Apple gift cards to purchase something not sold by Apple, you might be the target of a scam.</p> <p class="gb-paragraph alignment horizontal-align-left">Examples of items that can’t be paid for with Apple gift cards:</p> <ul class="list gb-list alignment horizontal-align-left"> <li class="gb-list_item"><p class="gb-paragraph">Bills (utilities, debt collection, hospital, etc.)</p></li> <li class="gb-list_item"><p class="gb-paragraph">Government agency fees (taxes, immigration, social security, etc.)</p></li> </ul> <p class="gb-paragraph alignment horizontal-align-left"><a href="https://support-apple-com.translate.goog/en-us/118407?_x_tr_sl=pl&_x_tr_tl=bg&_x_tr_hl=en-GB" class="gb-anchor" link-type="ICON">Learn more about the different types of gift cards sold by Apple and what they can be used to purchase</a></p> <div class="gb-group group-column-layout column-3-layout"> <div class="gb-group"> <p class="gb-paragraph alignment horizontal-align-left"><b>Apple Gift Card</b></p> <div class="has-image alignment horizontal-align-left"> <img class="gb-image alignment horizontal-align-left" alt="Front of an Apple Gift Card" src="https://cdsassets.apple.com/live/7WUAS350/images/gifting/gift-cards-and-certificates/apple-gift-card-front.png" height="380" width="600" style="max-width: min(100%,300px);"> </div> </div> <div class="gb-group"> <p class="gb-paragraph alignment horizontal-align-left"><b>App Store & iTunes Gift Card</b></p> <div class="has-image alignment horizontal-align-left"> <img class="gb-image alignment horizontal-align-left" alt="Front of an App Store & iTunes Gift Card" src="https://cdsassets.apple.com/live/7WUAS350/images/gifting/gift-cards-and-certificates/gift-cards-app-store-itunes.png" height="440" width="700" style="max-width: min(100%,300px);"> </div> </div> <div class="gb-group"> <p class="gb-paragraph alignment horizontal-align-left"><b>Apple Store Gift Card</b></p> <div class="has-image alignment horizontal-align-left"> <img class="gb-image alignment horizontal-align-left" alt="Front of Apple Store Gift Card" src="https://cdsassets.apple.com/live/7WUAS350/images/gifting/gift-cards-and-certificates/apple-store-gift-card-front.png" height="380" width="600" style="max-width: min(100%,300px);"> </div> </div> </div> <h2 class="gb-header alignment horizontal-align-left">Don’t share redemption codes with strangers</h2> <p class="gb-paragraph alignment horizontal-align-left">Do not provide the numbers on the back of a gift card to someone you don’t know well or haven’t met. Once those numbers are obtained by scammers, the funds on the card might be spent before you’re able to contact law enforcement or Apple Support.</p> <div class="has-image alignment horizontal-align-left"> <img class="gb-image alignment horizontal-align-left" alt="Location of redemption code on the back of an Apple Gift Card" src="https://cdsassets.apple.com/live/7WUAS350/images/gifting/gift-cards-and-certificates/apple-gift-card-large-back-code-location.png" height="999" width="817" style="max-width: min(100%,300px);"> </div> <div class="has-image alignment horizontal-align-left"> <img class="gb-image alignment horizontal-align-left" alt="Location of redemption code on the back of App Store & iTunes Gift Cards and Apple Store Gift Cards" src="https://cdsassets.apple.com/live/7WUAS350/images/gifting/gift-cards-and-certificates/app-store-itunes-apple-store-gift-cards-small-back-code-location.png" height="516" width="800" style="max-width: min(100%,300px);"> </div> <h2 class="gb-header alignment horizontal-align-left">Gift card scams follow a pattern</h2> <p class="gb-paragraph alignment horizontal-align-left">Regardless of the reason the scammer gives you for payment, scammers might try to build trust, show romantic interest, pressure, or deceive you.</p> <p class="gb-paragraph alignment horizontal-align-left">Scams often follow a pattern:</p> <ul class="list gb-list alignment horizontal-align-left"> <li class="gb-list_item"><p class="gb-paragraph">Contact via call, text message, email, or social media</p></li> <li class="gb-list_item"><p class="gb-paragraph">Create a sense of panic and urgency</p></li> <li class="gb-list_item"><p class="gb-paragraph">Request payments, financial assistance, or a gift using gift cards</p></li> <li class="gb-list_item"><p class="gb-paragraph">Guide you through gift card purchase process using precise instructions</p></li> <li class="gb-list_item"><p class="gb-paragraph">Demand gift card redemption code(s)</p></li> </ul> <h2 class="gb-header alignment horizontal-align-left">More information for customers in the United States</h2> <ul class="list gb-list alignment horizontal-align-left"> <li class="gb-list_item"><p class="gb-paragraph">AARP Scam Alert: <a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://www.aarp.org/money/scams-fraud/info-2019/gift-card.html" class="gb-anchor">Gift Card Scams</a>.</p></li> <li class="gb-list_item"><p class="gb-paragraph">FTC: <a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://consumer.ftc.gov/articles/avoiding-and-reporting-gift-card-scams" class="gb-anchor">Avoiding and Reporting Gift Card Scams</a>. You can also <a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://reportfraud.ftc.gov/%23/?orgcode%3DApple" class="gb-anchor">report the scam to the Federal Trade Commission</a>.</p></li> <li class="gb-list_item"><p class="gb-paragraph">IRS: <a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://www.irs.gov/newsroom/holiday-scam-reminder-gift-cards-are-never-used-to-make-tax-payments" class="gb-anchor">Gift cards are never used to make tax payments</a>.</p></li> <li class="gb-list_item"><p class="gb-paragraph">Apple Support: <a href="https://support-apple-com.translate.goog/en-us/102406?_x_tr_sl=pl&_x_tr_tl=bg&_x_tr_hl=en-GB" class="gb-anchor">Identify legitimate emails from the App Store or iTunes Store</a>.</p></li> <li class="gb-list_item"><p class="gb-paragraph">Apple Support: <a href="https://support-apple-com.translate.goog/en-us/102568?_x_tr_sl=pl&_x_tr_tl=bg&_x_tr_hl=en-GB" class="gb-anchor">Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams</a>.</p></li> </ul> <h2 class="gb-header alignment horizontal-align-left"><span id="contact-apple-support"><b>Contact Apple Support</b></span></h2> <p class="gb-paragraph alignment horizontal-align-left">If you have additional questions, or if you believe you're the victim of a scam involving Apple gift cards, <a href="https://translate.google.com/website?sl=pl&tl=bg&hl=en-GB&u=https://getsupport.apple.com/?caller%3Dkbase" class="gb-anchor">contact Apple Support online</a>.</p> <p class="gb-paragraph alignment horizontal-align-left">You can also call Apple at 800-275-2273 (U.S.) and say "gift cards" when prompted.</p> <div class="mod-date"><span>Published Date:</span> <time datetime="October" 16, 2024itemprop="datePublished">October 16, 2024</time> </div> </div> </div> <div id="helpful-rating-wrapper"> <div id="helpful" class="ratings okapi-enabled"> <div> <fieldset id="question-state" class="show"><legend class="helpful-heading"> <span id="okapi-a">Helpful?</span> </legend> <div class="helpful-btn-grp"><button class="button button-reduced button-secondary" id="yes-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="yes" data-ss-analytics-event="acs.link_click" title="Solved my problem"> Yes </button> <button class="button button-reduced button-secondary" id="no-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="no" data-ss-analytics-event="acs.link_click" title="Not helpful"> No </button> </div> </fieldset> </div> <div id="feedback-state" class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"><input type="hidden" id="form-counter-error-message" value="Maximum character limit is 250."> <label id="feedback-label" data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped."></label> <div class="form-element form-textbox-labelbelow" id="feedback"> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"><span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length="250" aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="How can we make this article more helpful? 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