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Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Jira+Software">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <p> </p><div class="admonition-block info-block conf-macro output-block conf-macro output-block" data-hasbody="false" data-macro-name="include"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p><span><strong>Platform notice: Server and Data Center only.</strong> <span>This article only applies to Atlassian products on the </span>Server and Data Center platforms<span>.</span></span></p><p>Support for Server* products <strong>ended on February 15th 2024</strong>. If you are running a Server product, you can visit the <a rel="nofollow" href="https://www.atlassian.com/migration/assess/journey-to-cloud" title="https://www.atlassian.com/migration/assess/journey-to-cloud" class="external-link">Atlassian Server end of support</a> announcement to review your migration options.</p><p><em>*Except Fisheye and Crucible</em></p> </div><p></p><h2 id="HowtoconfigurenotificationsforcustomthresholdbeforeSLAsbreach-Summary">Summary</h2><p>You want email notifications for a certain threshold before the SLAs breach.</p><h2 id="HowtoconfigurenotificationsforcustomthresholdbeforeSLAsbreach-Step-by-stepguide">Step-by-step guide</h2><p>There is currently no functionality for this in Service Management. However, you can use Jira application subscriptions to augment Service Management's SLAs to get this functionality:</p><ol><li>Configure your SLA, I used "Time to Resolution".</li><li><p>Configure a JQL filter in your Jira application per the threshold you need notifications for. An example is: </p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">"Time to resolution" <= remaining("15m") and "Time to resolution" != breached()</code></pre> </div> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>Set the time ("15m") in the JQL to which you want to be notified. The above JQL gives you issues that still have 15 minutes to be breached.</p> </div> </li><li><p><a data-macro-name="sp-plaintextbody-link" href="/jiracorecloud/saving-your-search-as-a-filter-765593721.html" class="conf-macro output-inline" data-hasbody="true">Save this filter</a></p></li><li>Then configure a <a href="/jiracorecloud/working-with-search-results-765593781.html#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults">filter subscription</a>, and set the frequency to be the same as that which you used in your JQL filter. You can use<span> "Advanced scheduling ('cron')" for more detailed intervals, refer to <a href="/jiracorecloud/working-with-search-results-765593781.html#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults">Receiving Search Results via Email</a> for more detailed information.</span></li></ol><p>There is a feature request for this functionality to be native to Service Management at: </p><ul><li> <span class="jira-issue conf-macro output-block" data-client-id="SINGLE_144880e9-a353-312f-9412-ed028e8166fa_777027021_anonymous" data-hasbody="false" data-jira-key="JSD-2003" data-macro-name="jira"> <a class="jira-issue-key" href="https://jira.atlassian.com/browse/JSD-2003"><span class="aui-icon aui-icon-wait issue-placeholder"> </span>JSD-2003</a> - <span class="summary">Getting issue details...</span> <span class="aui-lozenge aui-lozenge-subtle aui-lozenge-default issue-placeholder">STATUS</span> </span> </li></ul><p><br></p> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>You will need to do this process once per SLA.</p> </div> </div> </div> <div class="content-page-last-modified-date"> Last modified on Oct 30, 2024 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">漏 <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.27/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1EFC79FCAAD696FAA68&pageId=777027021&spaceKey=JIRAKB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>