Medallia: Financial Services

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class="hamburger-nav-item__wrap" style="pointer-events: none" data-track-click="nav"> <h6>Contact Center</h6> <p>Improve agent engagement and optimize service quality</p> </a> <div class="hamburger-nav-item-arrow"> <div class="main-nav-carot"> <div class="leg-1"></div> <div class="leg-2"></div> </div> </div> </div> </div> <div class="hamburger-nav-item-content"> <a href="https://www.medallia.com/suite/contact-center-experience/" class="hamburger-nav-item__wrap" data-track-click="nav"> <h6>Overview</h6> </a> <a href="https://www.medallia.com/suite/contact-center-experience/conversation-intelligence/" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Conversation Intelligence</h6> </a> <a href="https://www.medallia.com/products/agent-connect/" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Agent Coaching</h6> </a> <a href="https://www.medallia.com/products/agent-connect/quality-management/" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Quality Management</h6> </a> <a href="https://www.medallia.com/products/mindful/" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Intelligent Callback</h6> </a> </div> </div> <div class="hamburger-menu-item hamburger-dropdown-inner"> <div class="hamburger-menu-nav-item"> <div class="hamburger-menu-nav-item-header"> <a href="" class="hamburger-nav-item__wrap" style="pointer-events: none" data-track-click="nav"> <h6>Market Research</h6> <p>Expert research strategy, design, analytics, and deliverables</p> </a> <div class="hamburger-nav-item-arrow"> <div class="main-nav-carot"> <div class="leg-1"></div> <div class="leg-2"></div> </div> </div> </div> </div> <div class="hamburger-nav-item-content"> <a href="https://www.medallia.com/solutions/market-research/" class="hamburger-nav-item__wrap" data-track-click="nav"> <h6>Overview</h6> </a> <a href="https://www.medallia.com/products/agile-research" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Agile Research</h6> </a> <a href="https://www.medallia.com/products/sense360/" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Consumer Intelligence</h6> </a> <a href="https://www.medallia.com/products/video/" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Video</h6> </a> <a href="https://www.medallia.com/solutions/market-research/research-services/" class="hamburger-nav-item__wrap" data-track-click="sub-nav"> <h6>Research Strategy & Services</h6> </a> </div> </div> </div> </div> <div class="hamburger-menu-item hamburger-underline"> <div class="hamburger-menu-nav-item"> <div class="hamburger-menu-nav-item-header hamburger-menu-nav-item-padding"> <h5>Industries</h5> <div class="hamburger-nav-item-arrow"> <div class="main-nav-carot"> <div class="leg-1"></div> <div class="leg-2"></div> </div> </div> </div> </div> <div class="hamburger-nav-item-content"> <a href="https://www.medallia.com/solutions/automotive/" class="hamburger-nav-item__wrap" 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class="hamburger-menu-nav-item-header hamburger-menu-nav-item-padding"> <h5>Resources</h5> <div class="hamburger-nav-item-arrow"> <div class="main-nav-carot"> <div class="leg-1"></div> <div class="leg-2"></div> </div> </div> </div> </div> <div class="hamburger-nav-item-content"> <div class="hamburger-menu-item hamburger-dropdown-inner"> <div class="hamburger-menu-nav-item"> <div class="hamburger-menu-nav-item-header"> <a href="" class="hamburger-nav-item__wrap" style="pointer-events: none" data-track-click="nav"> <h6>Discover</h6> <p>Get guidance from leading experience professionals across a variety of mediums.</p> </a> <div class="hamburger-nav-item-arrow"> <div class="main-nav-carot"> <div class="leg-1"></div> <div class="leg-2"></div> </div> </div> </div> </div> <div class="hamburger-nav-item-content"> <a href="https://www.medallia.com/blog" class="hamburger-nav-item__wrap"> <h6>Blog</h6> </a> <a href="https://www.medallia.com/newsroom" class="hamburger-nav-item__wrap" 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left: 12%" /> </div> </div> <div class="container"> <div class="content__wrap text-black"> <h5 class="preheader text-black">MEDALLIA FOR FINANCIAL SERVICES</h5> <h1 class="header text-black">Delight customers, build loyalty, and increase share of wallet</h1> <div class="copy text-black"> <p>Deepen customer and employee relationships and drive growth with personalized experiences.</p> </div> <div class="cta__wrap"> <a target="_self" href="#footer-form" class="btn btn-blue-white text-black"> Talk to an Expert </a> </div> <div class="overlay-image__wrap"> <img class="overlay-image" src="https://www.medallia.com/wp-content/uploads/2024/07/9229752e-dc6c-4b2c-949e-fbb7ef265f5e_financial-services-hero_product.webp" alt="" /> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-none pb-none"> <div class="container"> <div class="solo-content ml-none mr-none mt-medium mb-medium"> <div class="content__wrap w-100"> <div class="text-align-left"> <div class="page-inner-nav"><a href="#digital-experience">DIGITAL EXPERIENCE</a><br /> <a href="#omnichannel-journey">OMNICHANNEL JOURNEY</a><br /> <a href="#service-excellence">SERVICE EXCELLENCE</a><br /> <a href="#employee-engagement">EMPLOYEE ENGAGEMENT</a></div> </div> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-small pb-none"> <div class="container"> <div class="list-images ml-none mr-none mt-none mb-none" style="--logos-number: 4"> <div class="list-item"> <div class="image__wrap wide-image"> <img class="" src="https://www.medallia.com/wp-content/uploads/2024/07/c9c978a1-4304-4716-ac72-9333d0ab3538_capital-one-logo-bar.png" alt="" /> </div> </div> <div class="list-item"> <div class="image__wrap wide-image"> <img class="" src="https://www.medallia.com/wp-content/uploads/2024/07/ca232ccd-01fe-45b8-9a0f-c846b66eee91_invesco-logo-bar.png" alt="" /> </div> </div> <div class="list-item"> <div class="image__wrap wide-image"> <img class="" src="https://www.medallia.com/wp-content/uploads/2024/07/82018eb6-bd74-445f-9501-5ed6c23e2ef7_vanguard-logo-bar.png" alt="" /> </div> </div> <div class="list-item"> <div class="image__wrap wide-image"> <img class="" src="https://www.medallia.com/wp-content/uploads/2024/07/e43c4a51-f075-4a92-908d-2bc3e9e7f535_wells-fargo-logo-bar.png" alt="" /> </div> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-small pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Differentiate and win with exceptional experiences </h2> </div> </div> <div class="video-copy video-side-right ml-none mr-none mt-medium mb-medium"> <div class="copy__wrap"> <p>With customer expectations continually rising, competing on the basis of delivering exceptional experiences is now priority #1 in banking, investment management, and <a href="https://www.medallia.com/solutions/insurance/">insurance</a>. Success hinges on continually advancing all aspects of data-enabled customer understanding to provide frictionless and personalized customer journeys, every time.</p> <p>That’s why financial services firms of all types and sizes trust and rely on Medallia’s industry-leading experience management platform for the data-driven, real-time customer insights they need to win, grow and retain customers, at scale.</p> <pre></pre> </div> <div class="video__wrap"> <img class="vidyard-player-embed" src="//play.vidyard.com/AjrztRdT4YEzPLUdQyfyw5.html?" data-uuid="AjrztRdT4YEzPLUdQyfyw5" data-v="4" data-type="inline" /> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-gray text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="cta-bar cta-short ml-none mr-none mt-medium mb-medium"> <div class="background-image__wrap" style="background-image: url(https://www.medallia.com/wp-content/uploads/2024/07/373a0b60-6899-4def-bc92-7611769b1293_financial-services-casestudy.webp); aspect-ratio: 1240 / 788"> </div> <div class="content__wrap"> <div class="copy__wrap"> <p class="cta-type">Report</p> <h3>CX leaders are 26x more likely than laggards to experience revenue growth of 20% over the past fiscal year.</h3> <p></p> </div> <div class="button__wrap"> <a target="_self" href="https://www.medallia.com/resource/uncovering-the-secrets-behind-a-successful-cx-program/" class="btn btn-blue-white" ""> Get the Guide </a> </div> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap image-background text-white pl-none pr-none pt-large pb-large" style="background-image: url(https://www.medallia.com/wp-content/uploads/2024/07/5a972a57-e0b7-41cd-ad96-f74266ff52c6_financial-services-quotebg-scaled.webp)"> <div class="container"> <div class="solo-image ml-none mr-none mt-medium mb-medium"> <div class="image__wrap icon"> <img src="https://www.medallia.com/wp-content/uploads/2024/07/35afa450-1d81-4844-b961-1c86a637380b_banorte-logo-white.png" alt=""> </div> </div> <div class="solo-content ml-none mr-none mt-medium mb-medium"> <div class="content__wrap w-70"> <div class="text-align-center"> <h2 style="font-weight: 200;">“Having experts in Voice of the Customer has been a very rewarding experience and Medallia has definitely become our valued partner.”</h2> <div style="margin-top: 20px;"> <p style="font-weight: 600; margin-bottom: 0;">CLAUDIA IGNACIO</p> <p style="font-weight: 200;">Executive Director of Customer Experience, Banorte Financial Group</p> </div> </div> </div> </div> <div class="cta-button ml-none mr-none mt-medium mb-medium"> <a target="_self" href="https://www.medallia.com/customers/banorte/" class="btn btn-white-blue"> Download the Case Study </a> </div> </div> </div> </div> </section> <section id="digital-experience" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <p class="pre-header text-green text-align-center">DIGITAL EXPERIENCE</p> <h2 class="text-style-none text-align-center text-black">Deliver flawless digital banking experiences at scale </h2> </div> </div> <div class="image-copy image-side-left ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p><strong>Drive digital adoption, engagement, and self-service.</strong></p> <ul> <li>Increase conversion and reduce application abandonment with comprehensive, real-time <a href="https://www.medallia.com/solutions/digital-suite/" data-di-id="di-id-2b75cc5f-1f588231">digital experience</a> insights.</li> <li>Boost engagement using observed behaviors combined with online feedback to create personalized, branch-like experiences.</li> <li>Leverage feedback signals and experience analytics to continuously improve self-service while reducing cost-to-serve.</li> </ul> </div> <a target="_self" href="https://www.medallia.com/resource/mastering-digital-engagement/" class="btn btn-blue-white" ""> Learn More </a> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/1ae5efb0-b80f-4745-91d3-952f05f00fd5_financial-services-section_1.png.webp'); aspect-ratio: 1422 / 1100 "> </div> </div> </div> </div> </div> </section> <section id="omnichannel-journey" class="section"> <div class="section__wrap bg-gray text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <p class="pre-header text-green text-align-center">OMNICHANNEL JOURNEY</p> <h2 class="text-style-none text-align-center text-black">Orchestrate seamless, personalized experiences </h2> </div> </div> <div class="image-copy image-side-right ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p><strong>Deliver exceptional experiences across the customer journey–branch, call center, and digital. </strong></p> <ul> <li>Create unified, tailored experiences across all touchpoints at scale with real-time signal capture and AI analytics.</li> <li>Cultivate long-term, profitable relationships with 360° omnichannel customer views to personalize services.</li> <li>Reduce churn using journey analytics to identify and remove pain points across physical and digital channels</li> </ul> </div> <a target="_self" href="https://www.medallia.com/resource/5-ways-retail-banks-can-transform-cx-through-journey-orchestration/" class="btn btn-blue-white" ""> Learn More </a> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/473cc618-1968-468d-afca-ebe96aeb9752_financial-services-section_2.png.webp'); aspect-ratio: 1400 / 1400 "> </div> </div> </div> </div> </div> </section> <section id="service-excellence" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <p class="pre-header text-green text-align-center">SERVICE EXCELLENCE</p> <h2 class="text-style-none text-align-center text-black">Provide world-class service experiences </h2> </div> </div> <div class="image-copy image-side-left ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p><strong>Improve customer support while reducing cost-to-serve.</strong></p> <ul> <li>Boost service quality and agent performance with direct access to customer feedback and improvement insights.</li> <li>Uncover cross-sell opportunities with real-time signal capture to understand and anticipate customer needs.</li> <li>Increase agent retention by identifying broken processes and technology in-the-moment and prioritizing fixes.</li> </ul> </div> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/06e3352a-01c3-49c9-a6ac-11ec9b8a168b_new.png.webp'); aspect-ratio: 1422 / 1100 "> </div> </div> </div> </div> </div> </section> <section id="employee-engagement" class="section"> <div class="section__wrap bg-gray text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <p class="pre-header text-green text-align-center">EMPLOYEE ENGAGEMENT </p> <h2 class="text-style-none text-align-center text-black">Unlock innovation with employee engagement </h2> </div> </div> <div class="image-copy image-side-right ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p><strong>Drive continuous employee and customer experience improvement and engagement.</strong></p> <ul> <li>Increase employee engagement, performance, and success with frequent and flexible feedback.</li> <li>Improve customer experience by crowdsourcing ideas from your frontline agents, advisors, and branch employees.</li> <li>Empower team leaders with insights-rich, role-based visualizations to enhance the employee experience.</li> </ul> </div> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/55d563f8-7df4-4ebf-a273-db71d9893190_financial-services-section_4.png.webp'); aspect-ratio: 1422 / 1100 "> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Results some leading financial firms have achieved with Medallia </h2> </div> </div> <div class="copy-cards full-width ml-none mr-none mt-medium mb-medium card-size-3"> <div class="card w-full card-stats has-borders"> <div class="content__wrap text-align-center"> <h3 class="card-title text-blue text-big">155% </h3> <div class="card-copy text-align-center text-black"><p><strong>Growth in transactions across digital channels.</strong></p> </div> </div> <a href="https://www.medallia.com/customers/banorte/" class="cta__wrap text-align-center text-blue" target="_self"> <span>LEARN MORE</span> <svg viewbox="0 0 16 16" width="1em" height="1em" focusable="false" role="img" aria-label="arrow right short" xmlns="http://www.w3.org/2000/svg" fill="currentColor" class="bi-arrow-right-short b-icon bi" data-di-res-id="73de56ee-78de9d43" data-di-rand="1720574287822"> <g transform="translate(8 8) scale(1.5 1.5) translate(-8 -8)"> <path fill-rule="evenodd" d="M4 8a.5.5 0 0 1 .5-.5h5.793L8.146 5.354a.5.5 0 1 1 .708-.708l3 3a.5.5 0 0 1 0 .708l-3 3a.5.5 0 0 1-.708-.708L10.293 8.5H4.5A.5.5 0 0 1 4 8z"> </path> </g> </svg> </a> </div> <div class="card w-full card-stats has-borders"> <div class="content__wrap text-align-center"> <h3 class="card-title text-blue text-big">500% </h3> <div class="card-copy text-align-center text-black"><div> <p><strong>Increase in net sales revenue.</strong></p> </div> </div> </div> <a href="https://www.medallia.com/customers/fidelity-international/" class="cta__wrap text-align-center text-blue" target="_self"> <span>LEARN MORE</span> <svg viewbox="0 0 16 16" width="1em" height="1em" focusable="false" role="img" aria-label="arrow right short" xmlns="http://www.w3.org/2000/svg" fill="currentColor" class="bi-arrow-right-short b-icon bi" data-di-res-id="73de56ee-78de9d43" data-di-rand="1720574287822"> <g transform="translate(8 8) scale(1.5 1.5) translate(-8 -8)"> <path fill-rule="evenodd" d="M4 8a.5.5 0 0 1 .5-.5h5.793L8.146 5.354a.5.5 0 1 1 .708-.708l3 3a.5.5 0 0 1 0 .708l-3 3a.5.5 0 0 1-.708-.708L10.293 8.5H4.5A.5.5 0 0 1 4 8z"> </path> </g> </svg> </a> </div> <div class="card w-full card-stats has-borders"> <div class="content__wrap text-align-center"> <h3 class="card-title text-blue text-big">60% </h3> <div class="card-copy text-align-center text-black"><div> <p><strong>Increase in overall NPS.</strong></p> </div> </div> </div> <a href="https://www.medallia.com/customers/abn-amro/" class="cta__wrap text-align-center text-blue" target="_self"> <span>LEARN MORE</span> <svg viewbox="0 0 16 16" width="1em" height="1em" focusable="false" role="img" aria-label="arrow right short" xmlns="http://www.w3.org/2000/svg" fill="currentColor" class="bi-arrow-right-short b-icon bi" data-di-res-id="73de56ee-78de9d43" data-di-rand="1720574287822"> <g transform="translate(8 8) scale(1.5 1.5) translate(-8 -8)"> <path fill-rule="evenodd" d="M4 8a.5.5 0 0 1 .5-.5h5.793L8.146 5.354a.5.5 0 1 1 .708-.708l3 3a.5.5 0 0 1 0 .708l-3 3a.5.5 0 0 1-.708-.708L10.293 8.5H4.5A.5.5 0 0 1 4 8z"> </path> </g> </svg> </a> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-gray text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Related Resources </h2> </div> </div> <div class="image-copy-cards ml-none mr-none mt-medium mb-medium"> <a target="_self" href="http://videos.medallia.com/watch/fTCUKbkg5E2c8Gmx4xg3dR?" class="card" ""> <div class="background-image__wrap"> <div style="background-image: url(https://www.medallia.com/wp-content/uploads/2024/07/58d90a3f-86b6-453c-9f52-1df6a3559373_FinServ-Resource_1.png.webp); aspect-ratio: 788 / 444" class="image__wrap"> </div> </div> <div class="content__wrap"> <p class="card-type"> Video </p> <h4 class="card-title"> </h4> <p class="card-copy"> <p>Learn how to optimize and tailor customer experiences in the moment to drive better engagement and loyalty.</p> </p> </div> <div class="cta__wrap"> <span>LEARN MORE</span> </div> </a> <a target="_self" href="https://www.medallia.com/blog/turning-transactions-to-trust-in-financial-services/" class="card" ""> <div class="background-image__wrap"> <div style="background-image: url(https://www.medallia.com/wp-content/uploads/2024/07/f5699944-0865-4c8a-a961-fdc4e90bee3c_FinServ-Resource_2.png.webp); aspect-ratio: 788 / 444" class="image__wrap"> </div> </div> <div class="content__wrap"> <p class="card-type"> Blog </p> <h4 class="card-title"> </h4> <p class="card-copy"> <p>Learn about the state of CX in financial services and how to reach and sustain industry leadership.</p> </p> </div> <div class="cta__wrap"> <span>LEARN MORE</span> </div> </a> <a target="_self" href="https://www.medallia.com/resource/scaling-exceptional-experiences-in-financial-services/" class="card" ""> <div class="background-image__wrap"> <div style="background-image: url(https://www.medallia.com/wp-content/uploads/2024/07/cfc95806-9105-4129-a862-c9d587f0f91a_FinServ-Resource_3.png.webp); aspect-ratio: 788 / 444" class="image__wrap"> </div> </div> <div class="content__wrap"> <p class="card-type"> Whitepaper </p> <h4 class="card-title"> </h4> <p class="card-copy"> <p>Learn how organizations can capture the economic benefits of increasing customer loyalty.</p> </p> </div> <div class="cta__wrap"> <span>LEARN MORE</span> </div> </a> </div> <div class="cta-button ml-none mr-none mt-medium mb-medium"> <a target="_self" href="https://www.medallia.com/resource-library" class="btn btn-blue-white"> View All Resources </a> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="copy-cards full-width ml-none mr-none mt-medium mb-medium card-size-2"> <div class="card w-full card-white has-borders"> <div class="content__wrap text-align-center"> <h3 class="card-title text-black text-medium"></h3> <div class="card-copy text-align-center text-black"><div class="icon__wrap"><img alt="" /></div> <h4>The Business Value of Medallia Experience Cloud</h4> <p>IDC Paper Shows ROI of a Medallia Customer Experience Program</p> </div> </div> <a href="https://www.medallia.com/resource/medallia-significant-value/" class="cta__wrap text-align-center text-blue" target="_self"> <span>Learn More</span> <svg viewbox="0 0 16 16" width="1em" height="1em" focusable="false" role="img" aria-label="arrow right short" xmlns="http://www.w3.org/2000/svg" fill="currentColor" class="bi-arrow-right-short b-icon bi" data-di-res-id="73de56ee-78de9d43" data-di-rand="1720574287822"> <g transform="translate(8 8) scale(1.5 1.5) translate(-8 -8)"> <path fill-rule="evenodd" d="M4 8a.5.5 0 0 1 .5-.5h5.793L8.146 5.354a.5.5 0 1 1 .708-.708l3 3a.5.5 0 0 1 0 .708l-3 3a.5.5 0 0 1-.708-.708L10.293 8.5H4.5A.5.5 0 0 1 4 8z"> </path> </g> </svg> </a> </div> <div class="card w-full card-white has-borders"> <div class="content__wrap text-align-center"> <h3 class="card-title text-black text-medium"></h3> <div class="card-copy text-align-center text-black"><h4>Leader in Journey Orchestration Platforms</h4> <p>Thunderhead Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022</p> </div> </div> <a href="https://www.medallia.com/resource/journey-orchestration-forrester-wave/" class="cta__wrap text-align-center text-blue" target="_self"> <span>Learn More</span> <svg viewbox="0 0 16 16" width="1em" height="1em" focusable="false" role="img" aria-label="arrow right short" xmlns="http://www.w3.org/2000/svg" fill="currentColor" class="bi-arrow-right-short b-icon bi" data-di-res-id="73de56ee-78de9d43" data-di-rand="1720574287822"> <g transform="translate(8 8) scale(1.5 1.5) translate(-8 -8)"> <path fill-rule="evenodd" d="M4 8a.5.5 0 0 1 .5-.5h5.793L8.146 5.354a.5.5 0 1 1 .708-.708l3 3a.5.5 0 0 1 0 .708l-3 3a.5.5 0 0 1-.708-.708L10.293 8.5H4.5A.5.5 0 0 1 4 8z"> </path> </g> </svg> </a> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-gray text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-small mb-none"> <div class="header__wrap w-100"> <div class="green-line__wrap"> <div class="green-line"></div> </div> <h2 class="text-style-none text-align-center text-black">Breadth of Integrations </h2> </div> </div> <div class="image-copy image-side-right ml-none mr-none mt-none mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p>Medallia offers hundreds of easy to implement integrations and we are adding connectors all the time. Medallia partners with the tools vital to mission success – like Salesforce, ServiceNow, Adobe and more</p> </div> <a target="_self" href="https://www.medallia.com/xchange" class="btn btn-blue-white" ""> Learn More </a> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/f483cf9c-8483-4660-9d25-4e373279a0f7_integrations.png.webp'); aspect-ratio: 1270 / 735 "> </div> </div> </div> </div> </div> </section> <section id="" class="section"> <div class="section__wrap bg-white text-black pl-none pr-none pt-large pb-large"> <div class="container"> <div class="header-container ml-none mr-none mt-medium mb-medium"> <div class="header__wrap w-100"> <h2 class="text-style-none text-align-center text-black">Get peace of mind with expert security and data protection </h2> </div> </div> <div class="image-copy image-side-right ml-none mr-none mt-medium mb-medium v-align-center type-normal"> <div class="copy__wrap"> <div class="content"> <p>You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.</p> <p>Medallia maintains up-to-date processes and controls with regular audits by internal and external parties, including clients and independent assessors.</p> </div> </div> <div class="image__wrap image-size-normal" style="background-image: url('https://www.medallia.com/wp-content/uploads/2024/07/5e342c5a-54f2-4c70-a45b-9c09e8b56493_security-logos-hipaa-gdpr-hitrust-soc2-cbpr-ccpa.png.webp'); aspect-ratio: 971 / 770 "> </div> </div> </div> </div> </div> </section> <section id="footer-form" class="section"> <div class="section__wrap bg-blue text-white pl-none pr-none pt-large pb-large"> <div class="container"> <script> /** * Initialize the form. The Form ID is required because the ID for the form tag MUST match the ID of the form being loaded. * We do this dynamically using JavaScript in here. The function also is used to hide and show the different form states. * * @param {Number} - The ID of the form in Marketo. */ function initForm(formId) { // REQUIRED: We have to set the form ID correctly or the form will never load. // document.getElementById("mktoForm_").id = "mktoForm_" + formId; // Technically this is not required, but recommended. We do not need to show different messages depending on the state. // However, this could cause confusion for users when the form does nto load because Marketo is not available. // Here we hide all the containers except for the loading container. document.querySelector("[data-form-status='ready']").style.display = "none"; document.querySelector( "[data-form-status='notAvailable']" ).style.display = "none"; document.querySelector("[data-form-status='submitted']").style.display = "none"; } /** * Called when the form is successfully submitted. Passed as a parameter. */ function successFunction() { // We hide all the containers except the container that shows the success message. document.querySelector("[data-form-status='ready']").style.display = "none"; document.querySelector("[data-form-status='loading']").style.display = "none"; document.querySelector( "[data-form-status='notAvailable']" ).style.display = "none"; document.querySelector('.form-titles__wrap').style.display = "none"; document.querySelector("[data-form-status='submitted']").style.display = "block"; } /** * Called when the state of the form is fully determined. * Enables the developer to show/hide a loading message and handle what happens when the form cannot be loaded. * @param {Object} - The resolved state of the form. The 'ready' state means that the form is fully loaded. 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Passing in page defaults is not required and will default // the UTM values to empty strings. console.log("LOADING FOOTER FORM"); const pageDefaults = new MedalliaForms.PageDefaults(); console.log("PAGE DEFAULTS INITILIAZED"); pageDefaults.campaign = "LP_SL.FinServ"; pageDefaults.leadSource = "Marketing - Web Direct"; pageDefaults.medium = "pg-solution"; pageDefaults.utmSource = "www.medallia.com"; console.log("ON PAGE LOAD, PASSING IN THE FOLLOWING PAGE DEFAULTS:"); console.log(JSON.stringify(pageDefaults, null, 1)) /** * Setup the UTM values in Google Data Layer. You can pass in an optional PageDefaults with the UTM values from a CMS. */ MedalliaForms.MarketoFormClient.setDataLayerUtms(pageDefaults, false); console.log("PAGE DEFAULTS AFTER SETTING UTMS"); console.log(JSON.stringify(pageDefaults)); // Set the form id to use throughout // To trigger the error state use a form ID that is not valid such as 999999999999999 const formId = 3827; // Call a local function to setup the form containers as desired. // This was purposefully removed from the form loading so that each can be styled as desired. initForm(formId); /** * Load the form from Marketo, using Marketo's API. * @param {Number} - The ID of the form in Marketo. * @param {Object} - The callback function for when the form is submitted successfully. * @param {Object} - The callback functions for when the form state is resolved. 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