AAA-ICDR Innovaaation

<!DOCTYPE html> <html lang="en"><head>  <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <script src="https://cmp.osano.com/6orHSTEE9zcK1aZK/88e10f9e-cd04-4a60-b5d0-bc971b5649af/osano.js"></script> <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@4.6.2/dist/css/bootstrap.min.css"> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link href="https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;700&display=swap" rel="stylesheet"> <link href="https://fonts.googleapis.com/css2?family=Roboto+Mono:wght@300;400&family=Roboto:wght@300;400;700&display=swap" rel="stylesheet"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/slick-carousel/1.5.9/slick.min.css"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/slick-carousel/1.5.9/slick-theme.min.css"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.0/css/all.min.css"> <title>AAA-ICDR Innovaaation</title> <meta name="robots" content="index, nofollow"><meta name="keywords" content="AAA-ICDR Innovaaation"><meta name="description" content="AAA-ICDR Innovaaation"> <style> .container-fluid { max-width: 2400px; margin: 0 auto; } .first-screen { background: url(https://go.adr.org/rs/294-SFS-516/images/aaa-innovation-hero.jpg) no-repeat; background-size: cover; background-position: center; padding: 100px 0px 150px 0px; } .navbar-brand img { max-height: 55px; height: auto; } .bannerBlock img { max-width: 300px; margin-bottom: 35px; margin-left: 5px; } .banner-header { font-size: 54px; font-family: 'Roboto Mono', monospace; font-weight: 300; line-height: 1.15; padding-bottom: 15px; color: #ffffff; } .second-screen { background: url(https://go.adr.org/rs/294-SFS-516/images/bar%404x.png) no-repeat; background-size: cover; padding: 35px 0px; } .third-screen { padding: 25px 0px 75px 0px; } .innovationsHeader { font-size: 36px; line-height: 1.15; font-family: 'Roboto', sans-serif; text-align: center; font-weight: bold; padding-bottom: 30px; max-width: 800px; margin: 0 auto; } .innovationsSecondHeader { font-size: 36px; line-height: 1.15; font-family: 'Roboto', sans-serif; text-align: center; font-weight: bold; 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} } @media screen and (min-width: 1200px) { .options-screen { padding-bottom: 50px; margin-bottom: -130px; } .ivvovationsBannerBlock .ivvovationsBlock-link { min-height: 300px; } } @media screen and (max-width: 991px) { .voters-screen-bg { padding-top: 50px; padding-bottom: 50px; } .voters-container { min-height: 250px; display: flex; } .voters { height: 100%; margin: auto 0; } .voters-header { font-size: 24px; line-height: 24px; } .voters-text { font-size: 14px; } .ivvovationsBannerBlock .ivvovationsBlockHeader, .ivvovationsBannerBlock .ivvovationsBlockDivider, .ivvovationsBannerBlock .ivvovationsBlockText { max-width: 50%; } } @media screen and (max-width: 767px) { .voters-screen-bg { background: none; padding-bottom: 0; padding-top: 0; } .voters-container { padding: 50px 15px; min-height: unset; } .contact-screen, .footer-screen { padding: 50px 10px; } .footer-logo-elections img { margin: 0; } .option { background: #ffffff; border-bottom: 2px solid #c9c9c9; } } @media screen and (max-width: 575px) { .footer-logo-elections div { margin: 10px 0; } .footer-logo-elections img { max-width: 200px; } .footer-logo-aaa img { max-width: 150px; } .ivvovationsBannerBlock .ivvovationsBlockHeader, .ivvovationsBannerBlock .ivvovationsBlockDivider, .ivvovationsBannerBlock .ivvovationsBlockText { max-width: 100%; } .ivvovationsBannerBlock { background: #ffffff; } .banner-header { font-size: 32px; margin: 0 15px; } .bannerBlock img { margin-left: 15px; max-width: 200px; } .innovationsHeader, .innovationsSecondHeader, .aaa-innovationHeader, .howWeInnovateHeader, .innovationTeamHeader { font-size: 32px; margin-left: 15px; margin-right: 15px; } .slider-text { font-size: 22px; } .subBannerBlock { overflow: hidden; } .subBannerBlock img { transform: scale(1.4); } } </style>  <style> .formContainer { width: 100%; padding: 20px 0px !important; } .formContainer form { width: 100% !important; display: flex !important; flex-wrap: wrap !important; } .mktoForm .mktoFormRow { flex-basis: 50% !important; box-sizing: border-box !important; } .mktoFieldDescriptor { width: 100% !important; 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</script> <link rel="shortcut icon" href="/favicon.ico" type="image/x-icon" > <link rel="icon" href="/favicon.ico" type="image/x-icon" > <style>.mktoGen.mktoImg {display:inline-block; line-height:0;}</style> </head> <body id="bodyId">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PQZSC6NB" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div class="wrapper"> <div class="navbar-container"> <div class="container-fluid"> <div class="row"> <div class="col-12 col-md-9 col-lg-7 col-xl-7 d-flex offset-md-1 py-3"> <nav class="navbar navbar-expand-md navbar-light px-0"> <a class="navbar-brand" href="https://www.adr.org"> <div class="mktoImg mktoGen" id="mkto_gen_logoHeaderImg"> <img src="https://go.adr.org/rs/294-SFS-516/images/aaa-icdr-logo.png" class="img-fluid" alt="Logo" id="logoHeaderImg"> </div> </a> </nav> </div> </div> </div> </div> <div class="first-screen" style="display: flex;"> <div class="container-fluid"> <div class="row"> <div class="col-12 col-md-9 col-lg-7 col-xl-7 d-flex offset-md-1"> <div class="bannerBlock mt-5"> <div class="mktoImg mktoGen" id="mkto_gen_firstScreenLogoImage"> <img src="https://go.adr.org/rs/294-SFS-516/images/aaa-innovation-type.png" alt="" class="img-fluid" id="firstScreenLogoImage"> </div> <div class="banner-header mktoText" id="firstScreenHeader"><div>We innovate to help people resolve disputes fairly and effectively.</div></div> </div> </div> </div> </div> </div> <div class="second-screen" style="display: flex;"> <div class="container-fluid"> <div class="row"> <div class="col-12 col-md-9 col-lg-7 col-xl-7 d-flex"> <div class="subBannerBlock"> <div class="mktoImg mktoGen" id="mkto_gen_subBannerImg"> <img src="https://go.adr.org/rs/294-SFS-516/images/aaa-innovation-animation.gif" alt="" class="img-fluid" id="subBannerImg"> </div> </div> </div> </div> </div> </div> <div class="third-screen" style="display: flex;"> <div class="container-fluid"> <div class="row"> <div class="col-12" style="padding: 35px 0;"> <div class="innovationsHeader mktoText" id="innovationsHeader"> Innovation is at the core of our mission to advance dispute resolution </div> <div class="innovationsText mktoText" id="innovationsText"><div>AAA-ICDR<sup>®</sup> Focus Areas</div></div> </div> </div> <div class="row justify-content-center"> <div class="col-12 col-md-10 col-lg-9 col-xl-8 py-3"> <div class="row "> <div class="col-12 col-md-4 my-4 my-md-2" style="display: block"> <div class="innovation-container row"> <div class="col-4 innovation-icon"> <div class="mktoImg mktoGen" id="mkto_gen_innovationFocusAread1"> <img src="https://go.adr.org/rs/294-SFS-516/images/rules-icon.png" alt="" id="innovationFocusAread1"> </div> </div> <div class="col-8 d-flex innovationFocusAreadText"> <div class="mktoText my-auto" id="innovationFocusAreadText1">Advancing ADR Rules, Procedures and Processes</div> </div> </div> </div> <div class="col-12 col-md-4 my-4 my-md-2" style="display: block"> <div class="innovation-container row"> <div class="col-4 innovation-icon"> <div class="mktoImg mktoGen" id="mkto_gen_innovationFocusAread2"> <img src="https://go.adr.org/rs/294-SFS-516/images/products-icon.png" alt="" id="innovationFocusAread2"> </div> </div> <div class="col-8 d-flex innovationFocusAreadText"> <div class="mktoText my-auto" id="innovationFocusAreadText2"><div>New Products</div> <div>and Services</div></div> </div> </div> </div> <div class="col-12 col-md-4 my-4 my-md-2" style="display: block"> <div class="innovation-container row"> <div class="col-4 innovation-icon"> <div class="mktoImg mktoGen" id="mkto_gen_innovationFocusAread3"> <img src="https://go.adr.org/rs/294-SFS-516/images/technology-icon.png" alt="" id="innovationFocusAread3"> </div> </div> <div class="col-8 d-flex innovationFocusAreadText"> <div class="mktoText my-auto" id="innovationFocusAreadText3">Technology Enhancements</div> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="col-12" style> <div class="innovationsSecondHeader mktoText" id="innovationsSecondHeader"> Innovation happens when we move past incremental improvements and towards transformational change. </div> <div class="innovationsSecondText mktoText" id="innovationsSecondText"><div>Our innovation practice gives us the tools to gain fresh insights into solving customers’ problems in new and better ways, prepares us to overcome unexpected challenges and adapt to accelerating change.<br /></div></div> </div> </div> <div class="row justify-content-center"> <div class="col-12 col-lg-10 col-xl-9"> <div class="row"> <div class="col"> <div style="height: 50px;"> </div> </div> </div> <div class="row"> <div class="col-12 col-sm-6 col-md-4"> <div class="innovationsMainText mktoText" id="innovationsMainText1"><div>Since 1926, the American Arbitration Association<sup>®</sup> has been a leader in alternative dispute resolution. And while our centennial birthday is at hand, we are thinking of ourselves as a 100-year old startup. In these times of accelerating change, we are not content to continue doing things as they have always been done.</div></div> </div> <div class="col-12 col-sm-6 col-md-4"> <div class="innovationsMainText mktoText" id="innovationsMainText2"><div>We are constantly challenging the status quo, educating ourselves on emerging trends and technologies, finding new ways to leverage our competencies and assets, and putting ourselves in our customers’ shoes to understand their needs.</div></div> </div> <div class="col-12 col-sm-6 col-md-4"> <div class="innovationsMainText mktoText" id="innovationsMainText3"><div>As a worldwide leader in alternative dispute resolution we are committed to customer and case information security and uninterrupted operation in the wake of a significant business disruption or disaster. We have implemented technologies to help protect all case data stored and managed on the AAA-ICDR’s technology infrastructure.</div></div> </div> </div> </div> </div> </div> </div> <div class="highlighted-screen" style="display: flex;"> <div class="container-fluid"> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-9"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-5"> <div class="highlighted-image-container"> <div class="mktoImg mktoGen" id="mkto_gen_highlightedImage"><img src="/rs/294-SFS-516/images/aaa-innovation-img5.jpg" alt="" class="lpimg" id="highlightedImage"></div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-6"> <div class="highlighted-text-container"> <div class="highlighted-header mktoText" id="highlighted-header"><div>Innovation is not just about technology but about people and processes</div></div> <div class="highlighted-text mktoText" id="highlighted-text"><div>We continue to focus on innovations that will improve the quality of client experience and AAA operations. To drive innovation we teach all levels of staff to think innovatively and empower them to champion new ideas. New technologies and innovative thinking will help us create the future of alternative dispute resolution.</div></div> </div> </div> </div> </div> </div> </div> </div> <div class="aaa-innovations-screen" style="display: block;"> <div class="container-fluid"> <div class="row"> <div class="col-12 "> <div class="aaa-innovationHeader mktoText" id="aaa-innovationHeader"> AAA-ICDR Innovations </div> </div> </div> </div> <div class="innovationsBlock-Section" id="innovationsBlock-Section-1" style="display: block;"> <div class="container-fluid"> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-8"> <div class="aaa-innovationSectionHeader"> <div class="mktoText" id="aaa-innovationSectionHeader-1"><div>1. Advancing ADR Rules, Procedures and Processes<br /></div></div> </div> </div> </div> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-8"> <div class="row ivvovationsBlock-container"> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.adr.org/arc" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsBlockHeader1"> Administrative Review Council (ARC) </div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsBlockText1"><div>ARC acts as the administrative decision-making authority for the AAA to resolve certain administrative issues arising on large, complex domestic cases.<br /></div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://go.adr.org/AFA.html" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsBlockHeader2"> Alternative Fee Arrangements for Arbitrators </div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsBlockText2"> Commercial and construction regular or large, complex track cases with two parties and a single arbitrator may have an arbitrator serve for a fixed fee or capped fee arrangement. </div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.adr.org/construction" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsBlockHeader3"> Dispute Avoidance and Resolution Boards (DARBs) </div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsBlockText3"> Typically panels of three neutral, technically qualified individuals who can give recommended solutions so businesses can resolve their differences in real-time-often without attorneys and prior to an arbitration. </div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.example.com" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsBlockHeader4"> Commercial Rule R-10 </div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsBlockText4"> Rule that allows parties to pursue mediation concurrent with arbitration, lowering cost and increasing efficiency and increasing the opportunity for resolution. </div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.adr.org/sites/default/files/Fixed_Time_Supplementary_Rules_Web.pdf" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsBlockHeader5"> Supplementary Rules for Fixed Time and Cost Construction Arbitration </div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsBlockText5"> These rules provide an arbitration process that will be predictable in terms of total time and cost. Fees and maximum days are capped based on the range of the claim amount. </div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.adr.org/sites/default/files/document_repository/AAA419_Electronic_Case_Filing_Guidelines.pdf" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsBlockHeader6"> AAA WebFile<sup>庐</sup> ECF Guidelines </div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsBlockText6"><div>AAA is promulgating new ECF guidelines which promote the e-filing of documents for secure and efficient management.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> </div> </div> </div> </div> </div> <div class="innovationsBlock-Section" id="innovationsBlock-Section-2" style="display: block;"> <div class="container-fluid"> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-8"> <div class="aaa-innovationSectionHeader"> <div class="mktoText" id="aaa-innovationSectionHeader-2"><div>2. New Products and Services<br /></div></div> </div> </div> </div> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-8"> <div class="row ivvovationsBlock-container"> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.adr.org/hearing-services" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsSecondBlockHeader1"><div>AAA-ICDR Deposition and Hearing Services</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsSecondBlockText1"><div>Worldwide virtual/hybrid hearing hosting and support, exhibit management, stenographic court reporting, AI-powered transcription, translation, interpreters, and concierge conference room booking.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://go.adr.org/Case-Shield.html" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsSecondBlockHeader2"><div>CaseShield by AAA-ICDR<sup>®</sup></div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsSecondBlockText2"><div>Cloud-based technology security protection for arbitrators and<br />mediators.<br /></div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://clausebuilder.org/" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsSecondBlockHeader3"><div>ClauseBuilder<sup>®</sup> Tool</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsSecondBlockText3"><div>Customize an (arbitration, mediation, or arbitration-mediation) clause for commercial, construction,<br />employment, international, and healthcare contracts.<br /></div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.adr.org" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsSecondBlockHeader4"><div>Panelist eCenter<sup>®</sup> Mobile App</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsSecondBlockText4"><div>Panelists access their cases to view documents, events and tasks. Contact case participants directly from the app.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://go.adr.org/aaa-icdr-rules-app.html" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsSecondBlockHeader5"><div>Rules and Clauses App</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsSecondBlockText5"><div>Access the latest AAA rules and clauses with this downloadable mobile app.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.adr.org/webfile-mobile-app" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsSecondBlockHeader6"><div>AAA WebFile Mobile App</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsSecondBlockText6"><div>Parties access their cases to view documents, events and tasks. Contact case participants directly from the app.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> </div> </div> </div> </div> </div> <div class="innovationsBlock-Section" id="innovationsBlock-Section-3" style="display: block;"> <div class="container-fluid"> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-8"> <div class="aaa-innovationSectionHeader"> <div class="mktoText" id="aaa-innovationSectionHeader-3"><div>3. Technology Enhancements</div></div> </div> </div> </div> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-8"> <div class="row ivvovationsBlock-container"> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.example.com" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsThirdBlockHeader1"><div>Arbitrator Search Platform</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsThirdBlockText1"><div>Parties view the full roster of arbitrators and choose the best arbitrators for their case.<br /></div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.example.com" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsThirdBlockHeader2"><div>Case Management Automation<br /></div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsThirdBlockText2"><div>Introduced Bots to complete repetitive administrative tasks and bulk requests.<br /></div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://apps.adr.org/feecalculator/faces/FeeCalcHome.jsf?_ga=2.165935032.741702813.1682948475-1566362488.1682948475" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsThirdBlockHeader3"><div>Online Fee Calculator</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsThirdBlockText3"><div>Transparent, administrative fee calculator on AAA's website.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://apps.adr.org/AAAApp/faces/login.jsf" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsThirdBlockHeader4"><div>Panelist eCenter</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsThirdBlockText4"><div>Access case data, securely manage case documents and hearing exhibits.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://www.example.com" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsThirdBlockHeader5"><div>Simple File</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsThirdBlockText5"><div>Submit new case filings through a secure network connection.</div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> <div class="col-12 col-sm-6 col-md-4" style="block"> <div class="ivvovationsBlock"> <a href="https://apps.adr.org/AAAApp/faces/login.jsf" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsThirdBlockHeader6"><div>AAA WebFile</div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsThirdBlockText6"><div>Access case data, e-file documents, and securely transmit and manage hearing exhibits.<br /></div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> </div> </div> </div> <div class="row justify-content-center" style="block"> <div class="col-12 col-lg-11 col-xl-8"> <div class="ivvovationsBannerBlock"> <a href="https://go.adr.org/aaai-lab-blog.html" class="ivvovationsBlock-link d-block"> <div class="ivvovationsBlockHeader mktoText" id="ivvovationsBannerBlockHeader"><div><span style="font-size: 22px;">AAAi Lab</span></div></div> <div class="ivvovationsBlockDivider"> <hr> </div> <div class="ivvovationsBlockText mktoText" id="ivvovationsBannerBlockText"><div><span style="font-size: 18px;">A center to harness the benefits of artificial intelligence through guidance, education and products.</span></div></div> <div class="ivvovationsBlockArrow"> <img src="https://go.adr.org/rs/294-SFS-516/images/Path 69%404x.png" alt="" class="ivvovationsBlockArrowImg"> </div> </a> </div> </div> </div> </div> </div> </div> <div class="slider-screen" style="display: flex;"> <div class="container-fluid"> <div class="row justify-content-center"> <div class="col-11 col-lg-10 col-xl-8"> <div class="slider" style="max-width: 1150px; margin: 0 auto;"> <div class="slide"> <div class="container"> <div class="row justify-content-center"> <div class="col-12 col-md-10"> <div class="slider-text mktoText" id="slideText1"><div>"Our IT department is not only about maintaining systems and ensuring seamless operations; we strive to be the architects of change. As the CIO, I am proud to lead a team of forward-thinking experts who continually push the boundaries to create innovative solutions that optimize our service offerings, and empower Arbitrators and Mediators to excel in the digital age."<br /><br /> <span class="slider-subtext"><strong>Diana Didia</strong><br />SVP/ Chief Information and Innovation Officer</span></div></div> </div> </div> </div> </div> <div class="slide"> <div class="container"> <div class="row justify-content-center"> <div class="col-12 col-md-10"> <div class="slider-text mktoText" id="slideText2"><div>“Given the exponential rate of change in our time, AAA’s innovation competency is essential to ensure we meet the needs of parties who rely on us now and in the future.”<br /><br /> <span class="slider-subtext"><strong>Linda Beyea</strong><br />Vice President of Innovation</span></div></div> </div> </div> </div> </div> <div class="slide"> <div class="container"> <div class="row justify-content-center"> <div class="col-12 col-md-10"> <div class="slider-text mktoText" id="slideText3"><div>“Innovation is no longer a luxury; it is a necessity in today's rapidly changing landscape. Our Innovation Practice showcases our commitment to fostering a culture of continuous growth. We encourage our diverse teams to challenge the status quo and explore uncharted territories.<br /><br />Our focus is on delivering tangible value. We don't chase innovation for the sake of novelty; we look for solutions that address real customer needs. It works because we insist on collaboration and cross-pollination of expertise—everybody is in. By democratizing innovation, we have built a culture of curiosity, adaptability, and resilience.”<br /><br /> <span class="slider-subtext"><strong>Bridget M. McCormack</strong><br />President and CEO</span></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="howWeInnovate-screen" style="display: flex;"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="howWeInnovateHeader mktoText" id="howWeInnovateHeader"><div>How we Innovate</div></div> </div> </div> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-8"> <div class="row pb-5" style="flex"> <div class="col-md-6"> <div class="image-container"> <div class="mktoImg mktoGen" id="mkto_gen_howWeInnovate-Block-Img-1"> <img src="https://go.adr.org/rs/294-SFS-516/images/aaa-innovation-img2.jpg" alt="" id="howWeInnovate-Block-Img-1"> </div> </div> </div> <div class="col-md-6 d-flex align-items-center"> <div class="text-box"> <div class="mktoText howWeInnovateBlockHeader" id="howWeInnovateHeader1"><div>Talent</div></div> <div class="mktoText howWeInnovateBlockText" id="howWeInnovateText1"><div>In addition to a Vice President and two Directors of Innovation, we have trained over 50 coaches and developed 9 innovation teams in offices across divisions and around the world. All staff receive continued innovation training.</div></div> </div> </div> </div> <div class="row pb-5" style="flex"> <div class="col-md-6 order-last order-md-first d-flex align-items-center"> <div class="text-box"> <div class="mktoText howWeInnovateBlockHeader" id="howWeInnovateHeader2"><div>Ideas</div></div> <div class="mktoText howWeInnovateBlockText" id="howWeInnovateText2"><div>We launched an innovation platform to empower our entire team to create, identify, share, and develop ideas that provide maximum impact on client satisfaction and AAA operations.</div></div> </div> </div> <div class="col-md-6"> <div class="image-container"> <div class="mktoImg mktoGen" id="mkto_gen_howWeInnovate-Block-Img-2"> <img src="https://go.adr.org/rs/294-SFS-516/images/aaa-innovation-img3.jpg" alt="" id="howWeInnovate-Block-Img-2"> </div> </div> </div> </div> <div class="row pb-5" style="flex"> <div class="col-md-6"> <div class="image-container"> <div class="mktoImg mktoGen" id="mkto_gen_howWeInnovate-Block-Img-3"> <img src="https://go.adr.org/rs/294-SFS-516/images/aaa-innovation-img4.jpg" alt="" id="howWeInnovate-Block-Img-3"> </div> </div> </div> <div class="col-md-6 d-flex align-items-center"> <div class="text-box"> <div class="mktoText howWeInnovateBlockHeader" id="howWeInnovateHeader3"><div>Technology</div></div> <div class="mktoText howWeInnovateBlockText" id="howWeInnovateText3"><div>We identify and respond to unique challenges and devise tailored, cutting-edge solutions to optimize performance, efficiency, and security. Our IT team has expertise in emerging technologies and agile methodologies and a deep understanding of industry trends to keep us ahead of the ever-evolving technology curve.</div></div> </div> </div> </div> </div> </div> </div> </div> <div class="innovationTeam-screen" style="display: flex;"> <div class="container-fluid"> <div class="row"> <div class="col-12"> <div class="innovationTeamHeader mktoText" id="innovationTeamHeader"> Innovation Team </div> </div> </div> <div class="row justify-content-center"> <div class="col-12 col-lg-11 col-xl-12"> <div class="row justify-content-center"> <div class="col-12 col-sm-6 col-md-4 col-xl-2 my-3"> <div class="teamMember-container"> <div class="teamImage-container" style="margin-bottom: 20px; display:block"> <div class="mktoImg mktoGen" id="mkto_gen_teamImage1"><img src="/rs/294-SFS-516/images/Team_innovation_DianaDidia.png" alt="" border="0" class="lpimg" id="teamImage1"></div> </div> <div class="teamMember-Name mktoText" id="teamMember-Name-1"> Diana Didia </div> <div class="teamMember-description mktoText" id="teamMember-description-1"><div>SVP/Chief Information and Innovation Officer</div></div> <div class="teamMember-divider"> <hr> </div> <div class="teamMember-details mktoText" id="teamMember-details-1"><div><a href="/cdn-cgi/l/email-protection#0e6a676a676f6a4e6f6a7c20617c69" target="_blank" style="color: #000000; text-decoration: none;" class="mchNoDecorate"><span class="__cf_email__" data-cfemail="086c616c61696c48696c7a26677a6f">[email protected]</span></a></div></div> </div> </div> <div class="col-12 col-sm-6 col-md-4 col-xl-2 my-3"> <div class="teamMember-container"> <div class="teamImage-container" style="margin-bottom: 20px; display:block"> <div class="mktoImg mktoGen" id="mkto_gen_teamImage2"><img src="/rs/294-SFS-516/images/Team_innovation_LindaBeyea.png" alt="" border="0" class="lpimg" id="teamImage2"></div> </div> <div class="teamMember-Name mktoText" id="teamMember-Name-2"><div>Linda Beyea</div></div> <div class="teamMember-description mktoText" id="teamMember-description-2"><div>Vice President of Innovation</div> <div></div></div> <div class="teamMember-divider"> <hr> </div> <div class="teamMember-details mktoText" id="teamMember-details-2"><div><a href="/cdn-cgi/l/email-protection#6200071b07030e220306104c0d1005" target="_blank" style="color: #000000; text-decoration: none;" class="mchNoDecorate"><span class="__cf_email__" data-cfemail="fd9f9884989c91bd9c998fd3928f9a">[email protected]</span></a></div></div> </div> </div> <div class="col-12 col-sm-6 col-md-4 col-xl-2 my-3"> <div class="teamMember-container"> <div class="teamImage-container" style="margin-bottom: 20px; display:block"> <div class="mktoImg mktoGen" id="mkto_gen_teamImage3"><img src="/rs/294-SFS-516/images/Team_innovation_BryanCorbett.png" alt="" border="0" class="lpimg" id="teamImage3"></div> </div> <div class="teamMember-Name mktoText" id="teamMember-Name-3"><div>Bryan Corbett</div></div> <div class="teamMember-description mktoText" id="teamMember-description-3"><div>Director of Innovation</div> <div></div></div> <div class="teamMember-divider"> <hr> </div> <div class="teamMember-details mktoText" id="teamMember-details-3"><div><a href="/cdn-cgi/l/email-protection#1d7e726f7f7869697f5d7c796f33726f7a" target="_blank" style="color: #000000; text-decoration: none;" class="mchNoDecorate"><span class="__cf_email__" data-cfemail="9af9f5e8f8ffeeeef8dafbfee8b4f5e8fd">[email protected]</span></a></div></div> </div> </div> <div class="col-12 col-sm-6 col-md-4 col-xl-2 my-3"> <div class="teamMember-container"> <div class="teamImage-container" style="margin-bottom: 20px; display:block"> <div class="mktoImg mktoGen" id="mkto_gen_teamImage4"><img src="/rs/294-SFS-516/images/Erik_Goss_Headshot.png" alt="" border="0" class="lpimg" id="teamImage4"></div> </div> <div class="teamMember-Name mktoText" id="teamMember-Name-4"><div>Erik Goss</div></div> <div class="teamMember-description mktoText" id="teamMember-description-4"><div>Director of Innovation</div> <div></div></div> <div class="teamMember-divider"> <hr> </div> <div class="teamMember-details mktoText" id="teamMember-details-4"><div><span style="font-size: 12.0pt; 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