Report Security Incidents (Compromised Data, Virus, etc.)

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href="/security-and-policy">Security & Policy</a> </p> </div> <section> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-cwd-itc-tocjsblock" class="block block-toc-js block-toc-js-block"> <div class="toc-js" id="toc-js-block" data-selectors="h2:not(ul.content-tabs h2)" data-selectors-minimum="1" data-container=".main-toc" data-prefix="toc" data-list-type="ul" data-list-classes="" data-li-classes="" data-heading-classes="" data-skip-invisible-headings="0" data-use-heading-html="0" data-collapsible-items="0" data-collapsible-expanded="1" data-back-to-top="0" data-back-to-top-label="Back to top" data-back-to-top-selector="" data-heading-focus="0" data-back-to-toc="0" data-back-to-toc-label="Back to table of contents" data-back-to-toc-classes="visually-hidden-focusable" data-smooth-scrolling="1" data-scroll-to-offset="" data-highlight-on-scroll="1" data-highlight-offset="0" data-sticky="0" data-sticky-offset="0" data-toc-container="" data-ajax-page-updates="0" data-observable-selector=""> <nav role="navigation"> <h2 id="toc-js-block__title" class="toc-title">On This Page</h2> </nav> </div> </div> <article data-history-node-id="61" class="double-margin main-toc"> <ol><li>Report incidents immediately.<ul><li>Send an email to <a href="mailto:itsecurity@cornell.edu">itsecurity@cornell.edu</a>.</li><li>If you require urgent assistance, please contact the <a href="/support" data-entity-type="node" data-entity-uuid="46119c71-a002-4d96-96fa-ef3a2fee947c" data-entity-substitution="canonical" title="Get Help">IT Service Desk</a>.</li></ul></li><li><a href="/security-and-policy/protect-evidence-possible-data-compromise" data-entity-type="node" data-entity-uuid="14a8719f-2cdc-42da-86b6-b0b7f6df42aa" data-entity-substitution="canonical" title="Protect Evidence of a Possible Data Compromise">Take steps to protect evidence.</a></li><li><a href="/security-and-policy/it-security-liaisons" data-entity-type="node" data-entity-uuid="f3a136fe-9de3-459c-87a1-2d17275e5c5c" data-entity-substitution="canonical" title="IT Security Liaisons">Contact your Security Liaison.</a></li><li>Provide incident details to the IT Security office. To the best of your knowledge, please let us know:<ul><li>The nature of the incident. Was a system or application compromised? If so, how?</li><li>When did the incident occur, and when was it discovered?</li><li>How was the incident discovered?</li><li>What is the scope of the incident? How many systems are affected? How many users have been affected?</li><li>Was there any <a href="/security-and-policy/data-types-high-risk-moderate-risk-low-risk" data-entity-type="node" data-entity-uuid="be84f0eb-4dc6-4313-bca7-c35775f3dff7" data-entity-substitution="canonical" title="Data Types (High Risk, Moderate Risk, Low Risk)">sensitive data (confidential, regulated, etc.)</a> on the affected systems or was any accessed during the time of compromise?</li><li>All available, relevant logs (include logs on the affected system, as well as firewall, domain, and IDS logs).</li><li>All applications that reside on this system (include databases, servers, and user applications).</li><li>Where the most recent backup resides, how often the system was backed up, and when it was last backed up.</li><li>Who should have access to the system, when they should be accessing it, how they should be accessing it (console, VPN, etc.), and what data they should be accessing.</li></ul></li><li>Coordinate additional response with the IT Security Office.<ul><li>Depending on the nature of the incident, it may be necessary for the IT Security Office to perform analysis on the affected systems. Local support providers may be asked to participate in this analysis. This could include assistance with the creation of disk images of the affected resources, confirmation of system configuration and activity, and validation of any remediation tasks.</li></ul></li><li><a href="/security-essentials-it-professionals/recover-system-compromise" data-entity-type="node" data-entity-uuid="067fd6a0-4d59-4b50-a023-4a5e5423022f" data-entity-substitution="canonical" title="Recover From a System Compromise">Follow guidelines to recover from the system compromise.</a></li></ol><div class="panel fill accent-blue-green dialog dialog-notice">Reporting security incidents is mandated by <a href="https://policy.cornell.edu/policy-library/reporting-electronic-security-incidents">Policy 5.4.2, Reporting Electronic Security Incidents</a>.</div> </article> <div class="comment-area"> <h3>Comments?</h3> <p>To share feedback about this page or request support, <a href="/user/login?destination=/node/61">log in</a> with your NetID</p> </div> </section> </div> </article> </div> </main> </div> <footer> <div class="main-footer"> <div class="container-fluid sidebar-left">  <div class="row"> <div class="primary"> <h2 class="sr-only">Quick Links</h2> <div class="two-col padded footer-links"> <div class="views-element-container block block-views block-views-blocknews-footer-news" id="block-views-block-news-footer-news"> <h2>Latest News</h2> <div> <div class="js-view-dom-id-16568fa27fc65385e7089e5cb0c26e6b2f1f78f1f83e1249967d341a1c715364 view view-news view-display-id-footer_news cwd-component cwd-basic cwd-news"> <div class="view-content cards"> <ul> <li> <div class="views-field views-field-title"><span class="field-content"><a href="/news/protect-your-paycheck-passkeys-cant-be-phished" hreflang="en">Protect Your Paycheck – Passkeys Can’t be Phished!</a></span></div> </li> <li> <div class="views-field views-field-title"><span class="field-content"><a href="/news/avaya-telephone-support-ends-fiscal-year" hreflang="en">Avaya Telephone Support Ends with Fiscal Year</a></span></div> </li> <li> <div class="views-field views-field-title"><span class="field-content"><a href="/news/ai-tools-user-interface-workshop-recap" hreflang="en">AI Tools for User Interface: A Workshop Recap</a></span></div> </li> </ul> </div> </div> </div> </div> <nav aria-labelledby="block-support-menu" id="block-support" class="block block-menu navigation menu--support"> <h2 id="block-support-menu">Support</h2> <ul> <li> <a href="/support" data-drupal-link-system-path="node/1424">Get Help</a> </li> <li> <a href="/training">IT Training</a> </li> <li> <a href="/phish-bowl">Phishing (Fake) Emails</a> </li> <li> <a href="/verified-cornell-communications">Verified Cornell Communications</a> </li> </ul> </nav> </div> </div> <div class="secondary"> <h2>Log In</h2> <ul class="custom no-bullet"> <li><a href="/cit-intranet">CIT Staff Intranet</a></li> <li><a href="/user/login">Log In or Log Out</a></li> </ul> <div class="footer-links"> </div> </div> <div class="content"> <div class="tertiary">  <div id="block-helpcontact-2" class="block block-block-content block-block-content8941f82e-cb76-43f0-b425-a736db0df3d7"> <div><h3 class="mobile-only">IT Service Desk</h3> <ul class="custom no-bullet inline"> <li><a class="link-button" href="https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm?ID=QgJWPHByjGo_&RequestorType=ServiceOffering">Submit Support Ticket</a></li> <li><span class="no-mobile">IT Service Desk: </span><a class="link-phone" href="tel:+1-607-255-5500">607-255-5500</a></li> <li><a href="https://tdx.cornell.edu/TDClient/39/Portal/Requests/TicketRequests/NewForm?ID=mFBEG9DZ4pg_&RequestorType=ServiceOffering">Give us website feedback</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="sub-footer"> <div class="container-fluid"> <div class="row"> <div id="block-accessabilityfooter" class="block block-block-content block-block-content10a2511a-7f1b-44e4-bb7f-b809800c48fa"> <div><div class="two-col"> <div> <ul class="custom inline no-bullet"> <li><a href="https://privacy.cornell.edu/">University Privacy</a></li> </ul> </div> <div> <ul class="custom inline no-bullet"> <li><a href="https://accessibility.cornell.edu/information-technology/web-accessibility/web-accessibility-assistance/">Web Accessibility Assistance</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </footer>  <script type="text/javascript" src="https://bot.ivy.ai/bot/script/category/kW5ynaqN9DrA43lq0zGQdR0BbXOmLxz7" referrerpolicy="no-referrer-when-downgrade" async></script> <script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_6120104.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script>  <div class="cookieConsentContainer hide" id="cookieConsentContainer"> <div class="cookieDesc"> <p>At Cornell we value your privacy. 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