投诉_售后用车问题

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>投诉_售后用车问题_新浪汽车</title> <meta name="Keywords" content="投诉,用车问题，售后，保养，满意度，维权"/> <meta name="Description" content="新浪汽车投诉平台是一个公开的平台，其内容来源于消费者的真实反馈，汽车消费者凡是在购买过程中或者售后上遇到各种问题都欢迎来这里吐槽分享，我们也会尽快为您跟进。"/> <meta name="viewport" content="width=1000"> <meta name="navIndex" content="feedback">  <meta name="applicable-device" content="pc">  <link rel="icon" href="//i0.sinaimg.cn/travel/2013/0529/favicon.ico" type="image/x-icon" charset="gb2312"/> <link rel="shortcut icon" href="//i0.sinaimg.cn/travel/2013/0529/favicon.ico" type="image/x-icon" charset="gb2312"/> <link rel="stylesheet" href="//auto.sina.com.cn/blank/css/comm/auto_base_v2022.css" type="text/css"/> <link rel="stylesheet" href="//auto.sina.com.cn/blank/css/wypage/2021_auto_tousu_my_css_pc.css?v=1743420434" type="text/css" charset="gb2312" /> </head> <body> <div class="global-head">  <div id="topNav">  <div 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src="//tvax2.sinaimg.cn/default/images/default_avatar_female_180.gif" alt="" class="defaultphoto"> <span class="weidengluBtn">未登陆</span> <span class="fR">没有微博账号？去<a class="registerBtn" href="https://login.sina.com.cn/signup/signin.php?entry=client&r=http://feedback.auto.sina.com.cn">注册</a></span> </div>  <div class="commontitle"> <span><a href="https://tousu.sina.com.cn/?from=autots-heimaotousu-1" target="_blank">黑猫投诉</a></span> <a class="more fR" href="https://tousu.sina.com.cn/?from=autots-heimaotousu-2" target="_blank">更多>></a> </div> <div class="black-cat"> <div class="tab-content"> <ul> <li> <a href="https://tousu.sina.com.cn/complaint/view/17381454179/?sld=9fc1fc7daccced011dd978db0c470a49?from=autots-heimaotousu-3" target="_blank"> <p class="tit">比亚迪汽车</p> <p class="intro">【要求提供置换补贴或功能升级】本人于2024年9月26日购买比亚迪2025-DMI精英款车型，购车时销售未告知新款车型即将上市，且承诺该车型配置“够用”“无迭代计划”。然而，仅3个月后，比亚迪发布2025新款DMi车型，搭载高阶智驾系统，且旧款车型因硬件限制无法升级。比亚迪在明知新款即将上市的情况下，仍以原价销售旧款车型，未履行告知义务，导致本人购车后迅速贬值。销售过程中，销售人员以“补贴退坡”“配置够用”等话术诱导下单，事后却以“买定离手”推卸责任。旧款车型因无法升级新功能，二手车残值暴跌18%-25%，且面临“计划性淘汰”风险。要求比亚迪：公开道歉并承认隐瞒换代信息；提供置换补贴或免费基础功能升级；建立透明化产品迭代机制，避免类似事件再次发生。</p> <div class="info clearfix"> <p class="person fL"> <img class="fL" src="https://n.sinaimg.cn/tech/hmapp/user_default.png" alt=""> <span class="name">黑猫投诉用户</span> </p> <p class="date fR">03-31</p> </div> <p class="rate">投诉进度：<em>处理中</em></p> </a> </li> <li> <a href="https://tousu.sina.com.cn/complaint/view/17381453609/?sld=59e36bdfde9cd3c8b791c509ecbaa74b?from=autots-heimaotousu-3" target="_blank"> <p class="tit">比亚迪海洋</p> <p class="intro">【比亚迪海洋深圳福田华富路盛世开元城市展厅故意拖欠，企图先和解后在处理事情】本人在比亚迪海洋深圳福田华富路盛世开元城市展厅准备订购一台比亚迪海豹06GT智驾版505海浪plus版新能源汽车，与该店销售于微信进行沟通协商购车事宜，销售让我们在比亚迪海洋微信小程序进行订购，我在小程序上缴纳订金2000元，后因价钱未谈拢，资金不够，申请退款被平台拒绝退款，后与销售联系，该销售告知不可以退款，我于3月28日在各平台进行投诉，后该销售联系我告知可以退款，需要提供购车人银行卡号，在7个工作日内退款，我进行提供后，该销售又与我联系要将所有投诉进行撤诉才可以退款，我又按照他们要求把平台投诉撤诉，今日该销售又与我联系要求达成和解后才给退还该款项，我不同意，该销售态度强硬表示必须和解才给退款，我现在对该问题再次投诉商家，并要求退款到账后再协调和解事宜，还有就是要求该店负责人对我进行道歉，此件事严重影响了我日常状态，对我生活照成极大影响，并且该销售还要求我必须提供我家属银行卡才能退款，我在官网了解到根本不需要，付款人是我退款也要退给我</p> <div class="info clearfix"> <p class="person fL"> <img class="fL" src="https://n.sinaimg.cn/tech/hmapp/user_default.png" alt=""> <span class="name">黑猫投诉用户</span> </p> <p class="date fR">03-31</p> </div> <p class="rate">投诉进度：<em>处理中</em></p> </a> </li> </ul> <ul> <li> <a href="https://tousu.sina.com.cn/complaint/view/17381453588/?sld=07ea19960364e00ca1bcecf0280329bc?from=autots-heimaotousu-3" target="_blank"> <p class="tit">一汽-大众</p> <p class="intro">【21年买的汽车双保，车卖了两次保养却没了】我在21年四月份买的汽车双保说有四次保养我保养了两次我吧别买了还有两次保养不给我了没收了说这个东西跟随车但是车都卖了这东西也没人用了就给我私自吞了我没别的诉求我只想要回我自己花钱买的东西</p> <div class="info clearfix"> <p class="person fL"> <img class="fL" src="https://n.sinaimg.cn/tech/hmapp/user_default.png" alt=""> <span class="name">黑猫投诉用户</span> </p> <p class="date fR">03-31</p> </div> <p class="rate">投诉进度：<em>处理中</em></p> </a> </li> <li> <a href="https://tousu.sina.com.cn/complaint/view/17381453467/?sld=ea14dad60aaca348573266f1321cdde8?from=autots-heimaotousu-3" target="_blank"> <p class="tit">哪吒汽车客服</p> <p class="intro">【哪吒汽车质保期无备件无法维修，要求尽快维修代步车交通补偿】质保期内刹车系统故障无法行驶，维修站无法从厂家订到备件电子液压助力控制单元S11-354****AD电子液压助力单元，厂家没有零备件，维修站无法维修。要求尽快维修同时提供代步车及交通补贴</p> <div class="info clearfix"> <p class="person fL"> <img class="fL" src="https://n.sinaimg.cn/tech/hmapp/user_default.png" alt=""> <span class="name">黑猫投诉用户</span> </p> <p class="date fR">03-31</p> </div> <p class="rate">投诉进度：<em>处理中</em></p> </a> </li> </ul> <ul> <li> <a href="https://tousu.sina.com.cn/complaint/view/17381452862/?sld=6f2976329ea1e30b9df3a4a453adea91?from=autots-heimaotousu-3" target="_blank"> <p class="tit">广汽埃安</p> <p class="intro">【广汽埃安保质期内不予已维修】因电机异响，存在安全隐患，严重质量问题，该汽车还处于保修期内，本人已前往4s店检测，4s店给予回复厂家不允许质保，多次协商无果，甚至厂家扬言随便哪里举办哪里告，本品牌是全球销量第一，作为一个大品牌这就是你们的服务态度，现要求有关部门介入处理。</p> <div class="info clearfix"> <p class="person fL"> <img class="fL" src="https://n.sinaimg.cn/tech/hmapp/user_default.png" alt=""> <span class="name">黑猫投诉用户</span> </p> <p class="date fR">03-31</p> </div> <p class="rate">投诉进度：<em>处理中</em></p> </a> </li> <li> <a href="https://tousu.sina.com.cn/complaint/view/17381452596/?sld=3d3a9b9d976047077b6b6b3f861c41a6?from=autots-heimaotousu-3" target="_blank"> <p class="tit">XP-小鹏友</p> <p class="intro">【销售承诺锁单72小时可以退定金，一直不给退】销售诱导下单锁单，销售说锁单72小时可以退，然后退了订单，销售一直不审核，销售诱导下单锁车，要求退定金</p> <div class="info clearfix"> <p class="person fL"> <img class="fL" src="https://n.sinaimg.cn/tech/hmapp/user_default.png" alt=""> <span class="name">黑猫投诉用户</span> </p> <p class="date fR">03-31</p> </div> <p class="rate">投诉进度：<em>处理中</em></p> </a> </li> </ul> </div> <div class="tab-head clearfix"> <a class="on fL" href="javascript:void(0);"></a> <a class=" fL" href="javascript:void(0);"></a> <a class=" fL" href="javascript:void(0);"></a> </div> <a class="gotolink" href="https://tousu.sina.com.cn/?from=autots-heimaotousu-4" target="_blank">去投诉</a> </div>  <div class="commontitle"><span>投诉热点</span></div> <ul class="recommendtag clearfix"> </ul> <div class="commontitle"><span>投诉流程</span></div> <div class="flowimgbox"> <img src="//n.sinaimg.cn/default/79df6941/20210706/PC_flow.png" alt="投诉流程图"> </div>  </div>  <div class="partner"> <div class="lab">合作伙伴：</div><div class="pimg"><a><img src="//n.sinaimg.cn/auto/bcb2f64e/20210709/bg70.jpg" /></a></div> </div> </div> <div class="footer"> <div class="footer-bd"> <div class="wrap"> <div class="footer-search fR"> <form action="" method=""> <ul class="clearfix"> <li class="keyword 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href="https://db.auto.sina.com.cn/list-0-0-0_10-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">10万以下</a> <a href="https://db.auto.sina.com.cn/list-0-0-10_15-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">10-15万</a> <a href="https://db.auto.sina.com.cn/list-0-0-15_20-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">15-20万</a> <a href="https://db.auto.sina.com.cn/list-0-0-20_25-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">20-25万</a><br> <a href="https://db.auto.sina.com.cn/list-0-0-25_30-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">25-30万</a> <a href="https://db.auto.sina.com.cn/list-0-0-30_50-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">30-50万</a> <a href="https://db.auto.sina.com.cn/list-0-0-50_70-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">50-70万</a> <a href="https://db.auto.sina.com.cn/list-0-0-70_9999999-0-0-0-0-0-9-0-1.html?order=3&asc=2" target="_blank">70万以上</a> </dd> </dl> <dl> <dt>工具</dt> <dd> <a 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