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rel="_WSS GN-Store-Reseller GNav">Other Ways to Buy ›</a></li> </ul> </li> </ul> </dd> <dd id="site-search"> <p><input type="hidden" name="loc" value="en_us"/> <input type="text" id="search-input" name="term"/> <button type="submit" id="search">Search</button></p> </dd> </dl> <noscript> <div id="globalnav-noscript">You may not have everything you need to view certain sections of Adobe.com. Please see our <a href="/web/20070202092342/http://www.adobe.com/go/gn_sitereqs">site requirements</a>.</div> </noscript> </form>  <div id="layoutLogic" class="partial-width with-pod"> <div id="gecko"> <script language="javascript" type="text/javascript">  </script> <div id="depthpath"> <ol> <li><a href="/web/20070202092342/http://www.adobe.com/">Home</a></li> <li class="last-child"><a href="/web/20070202092342/http://www.adobe.com/support/">Support</a></li> </ol> </div> <h1 class="captivate">Adobe Captivate Support Center</h1>  <div id="contentBody"> <p>Current English Version: Adobe Captivate 2 <span class="updaters"><a href="/web/20070202092342/http://www.adobe.com/support/captivate/downloads.html"></a></span></p> <h3>Option 1: Guided Search of Adobe Captivate Knowledge Base </h3> <form method="get" action="/web/20070202092342/http://www.adobe.com/cfusion/knowledgebase/index.cfm" class="support-search"> <p>Know what you're looking for? Search the Adobe Captivate knowledge base for answers. </p> <p class="label-left"> <label for="search-support">Search for <input id="search-support" name="search_text" value="" class="textfield wide" title="search support" type="text"/> </label> <input class="hidden" name="loc" value="en_US" type="hidden"/> <input class="hidden" name="event" value="search" type="hidden"/> <input class="hidden" name="product" value="SG_Captivate" type="hidden"/> <input type="submit" name="action" value="Search" class="submit"/> <span style="margin-left:1em"><a href="/web/20070202092342/http://www.adobe.com/cfusion/knowledgebase/index.cfm?mode=advanced">Try Advanced Search</a> </span></p> </form> <p><a href="/web/20070202092342/http://www.adobe.com/support/knowledgebase/">Learn more about using our knowledge base</a>.</p> <p class="note"> <strong>Note: </strong>Use <a href="/web/20070202092342/http://www.adobe.com/cfusion/knowledgebase/index.cfm?mode=advanced">advanced search</a> to find RoboDemo content.</p> <div class="options-pod p-support"> <div class="op-head"> <h3>Option 2: Top Adobe Captivate Support Solutions</h3> </div> <div class="op-body"> <p>Look here first for answers.</p> <div class="columns-2-AB-A"> <h4>Top TechNotes</h4> </div> <div class="columns-2-AB-B"> <p class="txtright no-margin"><a href="/web/20070202092342/http://www.adobe.com/support/rss/"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/rss.gif" width="18" height="15" alt="Get RSS Feed"/>Get the Adobe Captivate RSS Feed</a></p> </div> <br class="clear-both"/> <ul class="link-list"> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/20f0c3c7"><strong>20f0c3c7</strong>—Import Movies into Adobe Captivate</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/b332bfba"><strong>b332bfba</strong>—Unable to export to Flash 8</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/1fa11e3a"><strong>1fa11e3a</strong>—Opening a corrupted Adobe Captivate project</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/238f7842"><strong>238f7842</strong>—Creating a Close Demo button in Adobe Captivate</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/f951a12a"><strong>f951a12a</strong>—PowerPoint fails to import into Adobe Captivate</a></li> </ul> <p><a href="/web/20070202092342/http://www.adobe.com/support/captivate/more_issues.html">More TechNotes ›</a></p> <div class="columns-2-AB-A"> <h4>Top Topics</h4> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/support/captivate/gettingstarted.html">Getting Started with Adobe Captivate </a></li> </ul> </div> <div class="columns-2-AB-B"> <h4>Top Resources</h4> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/go/captivate_documentation_en">Documentation</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/products/captivate/productinfo/systemreqs/">System Requirements</a></li>  <li><a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/">Tutorials Tips and Tricks</a> </li> </ul> </div> <div class="clear-both"> </div> <div id="whatsNew"> <h4 class="achtung"> What's New </h4> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/products/captivate/">Adobe Captivate 2</a> </li> </ul> </div> </div> </div> <h3>Option 3: Adobe Captivate Support Topics</h3> <div class="columns-2-Abb-A"> <p>Resources organized by Adobe Captivate category.</p> </div> <div class="columns-2-Abb-bb"> <div id="control" class="collapse"> <div class="ovw"> <p class="txtright no-margin"> <a class="icon-expand" href="javascript:showHideAll('collapse','expand');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/expand.gif" alt="Show" width="14" height="15"/>Show all categories</a> <a class="icon-collapse" href="javascript:showHideAll('expand','collapse');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/collapse.gif" alt="Hide" width="14" height="15"/>Collapse all categories</a> </p> </div> </div> </div> <br class="clear-both"/> <noscript> <p class="caption">JavaScript is required in order to collapse and expand menu items.</p> </noscript> <div class="columns-2-AB-A"> <div id="gettingStarted" class="collapse"> <div class="ovw"> <h4><a class="icon-expand" href="javascript:changeClass('gettingStarted','expand');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/expand.gif" alt="Show" width="14" height="15"/>Getting Started</a> <a class="icon-collapse" href="javascript:changeClass('gettingStarted','collapse');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/collapse.gif" alt="Hide" width="14" height="15"/>Getting Started</a></h4> <noscript> <ul class="link-list noscript"> <li><a href="/web/20070202092342/http://www.adobe.com/support/captivate/gettingstarted.html">Getting Started with Adobe Captivate</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/filesize.html">File-Size Considerations for Adobe Captivate Demonstrations and Simulations</a></li> </ul> </noscript> </div> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/support/captivate/gettingstarted.html">Getting Started with Adobe Captivate</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/filesize.html">File-Size Considerations for Adobe Captivate Demonstrations and Simulations</a></li> </ul> </div>  <div id="breeze" class="collapse"> <div class="ovw"> <h4><a class="icon-expand" href="javascript:changeClass('breeze','expand');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/expand.gif" alt="Show" width="14" height="15"/>Integrating with Adobe Connect </a> <a class="icon-collapse" href="javascript:changeClass('breeze','collapse');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/collapse.gif" alt="Hide" width="14" height="15"/>Integrating with Breeze </a></h4> <noscript> <ul class="link-list noscript"> <li><a href="https://web.archive.org/web/20070202092342/http://mmchats.breezecentral.com/p37427745/">Capturing Quiz responses in Adobe Captivate Macrochat</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/46b77621">Guidelines for integrating Acrobat Connect and Adobe Captivate</a></li> </ul> </noscript> </div> <ul class="link-list"> <li><a href="https://web.archive.org/web/20070202092342/http://mmchats.breezecentral.com/p37427745/">Capturing Quiz responses in Adobe Captivate Macrochat</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/46b77621">Guidelines for integrating Breeze and Adobe Captivate</a></li> </ul> </div>  </div> <div class="columns-2-AB-B">  <div id="manCapture" class="collapse"> <div class="ovw"> <h4><a class="icon-expand" href="javascript:changeClass('manCapture','expand');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/expand.gif" alt="Show" width="14" height="15"/>Manual Capturing </a> <a class="icon-collapse" href="javascript:changeClass('manCapture','collapse');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/collapse.gif" alt="Hide" width="14" height="15"/>Manual Capturing </a></h4> <noscript> <ul class="link-list noscript"> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/ffb8c66f">Best practices for manually capturing in Adobe Captivate</a></li> </ul> </noscript> </div> <ul class="link-list"> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/ffb8c66f">Best practices for manually capturing in Adobe Captivate</a></li> </ul> </div>  <div id="techIntegration" class="collapse"> <div class="ovw"> <h4><a class="icon-expand" href="javascript:changeClass('techIntegration','expand');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/expand.gif" alt="Show" width="14" height="15"/>Quizzing Options</a> <a class="icon-collapse" href="javascript:changeClass('techIntegration','collapse');"><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/button/collapse.gif" alt="Hide" width="14" height="15"/>Quizzing Options</a></h4> <noscript> <ul class="link-list noscript"> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/lms_output.html">Overview of Tracking</a></li> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/output_aicc.html">AICC Tracking</a></li> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/output_scorm.html">SCORM Tracking</a></li> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/output_email.html">Email Tracking</a></li> </ul> </noscript> </div> <ul class="link-list"> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/lms_output.html">Overview of Tracking</a></li> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/output_aicc.html">AICC Tracking</a></li> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/output_scorm.html">SCORM Tracking</a></li> <li> <a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/articles/output_email.html">Email Tracking</a></li> </ul> </div> </div> <div class="clear-both"> </div> <h3>Option 4: Request Support</h3> <p>Interact with people to get your answers.</p> <div class="columns-2-AB-A"> <div class="image-left-60x45"> <a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/cfusion/webforums/forum/index.cfm?forumid=67"><img src="/web/20070202092342im_/http://www.adobe.com/images/shared/editorial/60x45/forum_discussions.gif" alt="Discuss it in the Forums" width="58" height="43" border="0" class="image-border"/></a> <h4><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/cfusion/webforums/forum/index.cfm?forumid=67">Discuss it in the Forums</a></h4> <p>Get support from your peers - search for answers and ask questions.</p> <br class="clear-both"/> </div> </div> <div class="columns-2-AB-B"> <h4><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/contact_call.gif" width="16" height="16" alt="Contact by phone"/> <img src="/web/20070202092342im_/http://www.adobe.com/images/icons/contact_email.gif" width="16" height="16" alt="Contact by email"/> <a href="/web/20070202092342/http://www.adobe.com/support/programs/captivate/?tab:contact=1">Contact Product Support</a></h4> <p>Product Support requires a registered product and a support plan.</p> <h4><img src="/web/20070202092342im_/http://www.adobe.com/images/icons/contact_call.gif" width="16" height="16" alt="Contact by phone"/> <img src="/web/20070202092342im_/http://www.adobe.com/images/icons/contact_email.gif" width="16" height="16" alt="Contact by email"/> <a href="/web/20070202092342/http://www.adobe.com/support/service/">Contact Customer Service</a></h4> <p>Customer Service answers questions about product registration, upgrades, licensing, and other service issues.</p> <h4><a href="/web/20070202092342/http://www.adobe.com/support/programs/captivate/?tab:plans=1">Adobe Captivate/RoboDemo Support Plans</a></h4> <p>See what free and fee-based support plans are available for this product.</p> </div> <div class="clear-both"> </div> <h3>Option 5: Additional Resources</h3> <p>Additional ways to get answers to your questions.</p> <div class="columns-2-AB-A"> <h4><a href="/web/20070202092342/http://www.adobe.com/products/captivate/">Adobe Captivate Product Home</a></h4> <p>Check out more product information in the product center, including feature descriptions and reviews. </p> <h4><a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/">Adobe Captivate Developer Center</a></h4> <p>Get skill-building Adobe Captivate tutorials, samples, and articles</p> <h4><a href="/web/20070202092342/http://www.adobe.com/support/documentation/en/captivate/">Adobe Captivate Documentation</a></h4> <ul class="link-list"> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/captivate_documentation_en">Product manuals</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/products/captivate/productinfo/faq/">Adobe Captivate Product FAQ</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.macromedia.com/go/captivate_releasenotes_en">Release Notes </a></li> </ul> <h4><a href="/web/20070202092342/http://www.adobe.com/support/robodemo/misc.html">RoboDemo Downloads</a></h4> <p>For RoboDemo only!</p> </div> <div class="columns-2-AB-B"> <h4><a href="/web/20070202092342/http://www.adobe.com/cfusion/event/index.cfm?event=list&loc=en_us&product=Captivate">Adobe Captivate Events</a></h4> <p>Find events about Adobe Captivate in your area or online, live or recorded. </p> <h4>Feedback</h4> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5">Feature request</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/support/email/techsupport/main.cgi?6165=1">Documentation feedback</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://adobe.cs.netreflector.com/take?i=73908&h=xcZ5qbmL8vq2ZDNHJ532hA" target="_blank">Take a quick survey</a></li> </ul> <h4>Adobe Captivate Training</h4> <ul class="link-list"> <li><a href="https://web.archive.org/web/20070202092342/http://spectra15.macromedia.com/findaclass.cfm">Find a Adobe Captivate Class</a></li> </ul> </div> <div class="clear-both"> </div> </div> </div> <div id="pod"> <div class="search-pod"> <form action="/web/20070202092342/http://www.adobe.com/cfusion/knowledgebase/index.cfm" method="get"> <div> <label for="search-captivate" class="label-top"> Knowledge Base <input class="hidden" name="loc" value="en_US" type="hidden"/> <input class="hidden" name="event" value="search" type="hidden"/> <input class="hidden" name="product" value="SG_Captivate" type="hidden"/> <input title="Captivate Support" tabindex="15" name="search_text" class="textfield max" id="search-captivate"/></label></div> <div class="txtright"> <input tabindex="16" type="submit" alt="Search" value="Search" name="Submit" class="submit"/> </div> </form> </div> <ul class="nav-pod"> <li><a href="/web/20070202092342/http://www.adobe.com/support/captivate/">Adobe Captivate Support Home</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://adobe.cs.netreflector.com/take?i=73908&h=xcZ5qbmL8vq2ZDNHJ532hA" target="_blank">Take a quick survey</a></li> </ul>  <h3>Top Support Topics</h3> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/support/captivate/gettingstarted.html">Getting Started with Adobe Captivate</a> </li> </ul> <div class="hr"> </div>  <h3>Request Support</h3> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/support/programs/captivate/?tab:contact=1">Contact Product Support</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/support/contact/">Contact Customer Service</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://www.adobe.com/cfusion/webforums/forum/index.cfm?forumid=67">Discuss it in the Forums</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/support/programs/captivate/?tab:plans=1">Adobe Captivate/RoboDemo Support Plans</a></li> </ul> <div class="hr"> </div> <h3>Additional Captivate Resources</h3> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/products/captivate/">Adobe Captivate Product Home</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/devnet/captivate/">Adobe Captivate Developer Center</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/support/documentation/en/captivate/">Adobe Captivate Documentation</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/cfusion/event/index.cfm?event=list&loc=en_us&product=Captivate">Adobe Captivate Events</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/support/training/">Training</a></li> </ul> <div class="hr"> </div> <h3>Adobe Captivate Downloads</h3> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/support/captivate/downloads.html">Updaters</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/go/trycaptivate/">Trial Versions</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/support/documentation/en/captivate/"> Documentation</a></li> </ul> <div class="hr"> </div>  <h3>Feedback</h3> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5">Feature Request</a></li> <li><a href="/web/20070202092342/http://www.adobe.com/support/email/techsupport/main.cgi?6165=1">Documentation Feedback</a></li> <li><a href="https://web.archive.org/web/20070202092342/http://adobe.cs.netreflector.com/take?i=73908&h=xcZ5qbmL8vq2ZDNHJ532hA" target="_blank">Take a quick survey</a></li> </ul> <div class="hr"> </div> <h3>Community</h3> <ul class="link-list"> <li><a href="/web/20070202092342/http://www.adobe.com/cfusion/usergroups/index.cfm">User Groups</a></li> </ul> <div 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