Customer Service

<!DOCTYPE html> <html><head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta http-equiv="Content-type" content="text/html;charset=UTF-8"> <title>Customer Service</title> <link href="/js/vendor/jquery-ui/current/jquery-ui.min.css" rel="stylesheet" type="text/css"/> <script src="/js/jquery/jquery.js"></script> <script src="/js/jquery/jquery-migrate.js"></script> <script src="/js/vendor/jquery-ui/current/jquery-ui.min.js"></script> <script src="/include/javascript/cookie-i.js"></script> <script type="text/javascript"> /////////////////////////////////////////////////////////////////////// //IE doesn't have an "indexOf" function; so create one here if(!Array.prototype.indexOf) { Array.prototype.indexOf = function(needle) { for(var i = 0; i < this.length; i++) { if(this[i] === needle) { return i; } } return -1; }; } /////////////////////////////////////////////////////////////////////// /////////////////////////////////////////////////////////////////////// //IE doesn't have a "trim" function; so create one here if(typeof String.prototype.trim !== 'function') { String.prototype.trim = function() { return this.replace(/^\s+|\s+$/g, ''); } } /////////////////////////////////////////////////////////////////////// var sfg_pageid="subcustserv"; var sfg_pagemode="start"; var sfg_org="NYB"; var sfg_publ="NY"; var sfg_access_level=""; var sfg_access_level_desc=""; var sfg_custsvc=jQuery.parseJSON('{"COMPANY_NAME":"The New York Review of Books","WEB_SITE":"www.nybooks.com","SENDER_EMAIL_ADDRESS":"nyrsub@nybooks.com","SENDER_NAME":"The New York Review of Books","SENDER_PHONE_NUMBER":"903-636-1101"}'); var sfg_had_errors="N"; </script> <script> // manage session timeouts var timeoutSession = setTimeout(function () { $("#divPageDialog").prop("title","Session timed out"); $("#pPageDialog").html("Your 20 minute session timed out. " + "<br/>" + " Please close this box to reload the page."); $('#divPageDialog').dialog({ modal: true, open: function () { $(".ui-dialog-titlebar button.ui-dialog-titlebar-close").blur(); }, close: function(ev, ui) { window.location.reload() } }); }, 1200000); </script>    <script src="/include/javascript/activity_indicator.js"></script> <script src="/include/javascript/disable_submit.js"></script> <script type='text/javascript'> window.addEventListener( 'pageshow', function() { enable_submit('submitPreview', 'Submit'); hideWaitImage() } ); function submit_grab () { var myaction = "?org=NYB&publ=NY&php=Y"; myaction += "&pagemode=start"; document.forms.start.action = myaction; document.forms.start.submit(); } </script> <style type="text/css">  </style> <style type="text/css">  </style> <style type="text/css">  </style> <![if ! IE]> <style type="text/css">  </style> <![endif]>  <style type="text/css">  </style> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['t0._setAccount', 'UA-7617007-1']); _gaq.push(['t0._trackPageview']); _gaq.push(['t1._setAccount', 'UA-43250070-1']); _gaq.push(['t1._setAllowLinker', true]); _gaq.push(['t1._trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> <style type="text/css">body { margin:0; }</style> <center> <div id="external_header"> <div style="background:none repeat scroll 0 0 #000000; height:48px;"></div> <p><a href="http://www.nybooks.com"><img style="width: 100%; max-width: 683px;" src="../../images/NYRB-Logo-2023.png"></a></p> </div> </head> <body> <div id="divPageDialog" title="" style="display:none"> <p id="pPageDialog"></p> </div><div class="sfg_container">  <center> <form name="start" ACTION="?org=NYB&publ=NY&php=Y&pagemode=status" METHOD="POST"><input type="hidden" name="PHPSESSID" value="o8r3p6phu8oaqn88c4bedrgfja" /> <input name="init" type="hidden" value="Y"> <input id="hid_pi_token" name="pi_token" type="hidden" value=""> <div><input type="hidden" id="session_token" name="session_token" value="x49ceac283b2cb2fd51394d8bc28c043e"></div> <table border="0" cellpadding="0" cellspacing="0" width="500" class="centered align_left"> <tr> <td><img SRC="../../images/spacer.gif" HEIGHT="8"></td> </tr> <tr> <td width="13" height="140"></td> <td width="690" height="140"><table border="0" cellpadding="0" cellspacing="0" bgcolor=""> <tr> <td width="515" class="box_shadow" height="140" valign="top" class="align_center"> <div class="align_center"> <table border="0" width="515" height="291"> <tr> <td width="515" height="28" valign="middle" class="align_center" bgcolor=""> <strong>Customer Service (Subscribers Only)</strong> </td> </tr> <tr> <td width="515" height="140" valign="top" align="left" bgcolor=""> <div class="align_left"><table border="0" cellpadding="2" cellspacing="0" width="515" height="85"> <tr> <td width="515" height="39" colspan="2"><font face="Arial" size="2">To access your account and customer service options, please enter ANY TWO identifying groups, then click Submit.</font></td> </tr> <tr> <td colspan="2" class="info_group_heading"> Please fill out TWO of the following identifying groups: </td> </tr> <tr> <td colspan="2" class="info_group"> <hr class="info_group_hr"> <table> <tr> <td class="info_group_label">Email:</td> <td class="info_group_input"><input type="text" id="txt_email" name="custemail" size="40" maxlength="80" value=""> </td> </tr> </table> </td> </tr> <tr> <td colspan="2" class="info_group"> <hr class="info_group_hr"> <table> <tr> <td class="info_group_label">Account Number:</td> <td class="info_group_input"><input type="text" name="custno" size="18" value="" maxlength="12"></td> </tr> <tr> <td> </td> <td class="info_group_help"> only numbers (see example below) </td> </tr> </table> </td> </tr> <tr> <td colspan="2" class="info_group"> <hr class="info_group_hr"> <table> <tr> <td class="info_group_label">Zip/Postal Code:</td> <td class="info_group_input"><input type="text" name="postcode" size="12" value="" maxlength="10"></td> </tr> <tr> <td> </td> <td class="info_group_help"> only letters, numbers, dashes, and spaces allowed </td> </tr> </table> </td> </tr> <tr> <td colspan="2" class="info_group"> <hr class="info_group_hr"> <table> <tr> <td class="info_group_label">First/Last Name:</td> <td class="info_group_input"> <input type="text" name="firstname" size="12" value="" maxlength="15">  <input type="text" name="lastname" size="16" value="" maxlength="20"> </td> </tr> <tr> <td class="info_group_label">Business Name:</td> <td class="info_group_input"> <input type="text" name="businessname" size="30" value="" maxlength="40"> </td> </tr> <tr> <td> </td> <td class="info_group_help"> either first/last name OR business name </td> </tr> <tr> <td class="info_group_label">Address:</td> <td class="info_group_input"><input type="text" name="address" size="30" value="" maxlength="40"></td> </tr> <tr> <td> </td> <td class="info_group_help"> line directly above your city </td> </tr> </table> </td> </tr> <tr> <td colspan="2" class="info_group"> <hr class="info_group_hr"> </td> </tr> <tr> <td colspan="2" class="info_group_submit"> <input id="submitPreview" type="submit" name="preview" value="Submit" onclick="displayWaitImage();this.form.submit();disable_submit(this, '');"> <span id="waitImage" style="display:none"> <img src="../../images/waitimage.gif" width="20" height="20" alt="Processing..." border="0" align="absmiddle">  <font face="Arial" size="1">Processing...</font> </span> </td> </tr> </table> </div></td> </tr> <tr> <td width="515" height="162" valign="top" align="left" bgcolor=""><div align="left"><table border="0" cellpadding="2" cellspacing="1" width="509" height="146"> <tr> <td width="501" height="59" valign="top" align="left" colspan="2"><font face="Arial" size="2"><strong><em>Where to find your account number:</em></strong><br> Your account number is an 11 or 12 digit identifier on your Magazine label, renewal notice, or account invoice - highlighted in red on the samples shown below.</font></td> </tr> <tr> <td width="263" height="100" valign="middle" align="left"><img src="../../images/label1.gif" alt="sample Magazine label"></td> <td width="238" height="100" valign="middle" align="left"><div align="left"><table border="0" cellpadding="0" cellspacing="0" width="225"> <tr> <td width="47"><img src="../../images/leftarrow.gif"></td> <td width="178"><strong><small><font face="Arial" size="2">Sample Magazine label</font></small></strong></td> </tr> </table> </div></td> </tr> <tr> <td width="263" height="100" valign="middle" align="left"><img src="../../images/label3.gif" alt="sample account invoice"></td> <td width="238" height="100" valign="middle" align="left"><div align="left"><table border="0" cellpadding="0" cellspacing="0" width="224"> <tr> <td width="46"><img src="../../images/leftarrow.gif"></td> <td width="178"><strong><small><font face="Arial" size="2">Sample renewal label</font></small></strong></td> </tr> </table> </div></td> </tr> <tr> <td width="263" height="100" valign="middle" align="left"><img src="../../images/label2.gif" alt="sample renewal notice"></td> <td width="238" height="100" valign="middle" align="left"> <div align="left"> <table border="0" cellpadding="0" cellspacing="0" width="223"> <tr> <td width="45"><img src="../../images/leftarrow.gif"></td> <td width="178"><strong><small><font face="Arial" size="2">Sample invoice label</font></small></strong></td> </tr> </table> </div></td> </tr> </table> </div></td> </tr> </table> </div></td> </tr> </table> </td> </tr> </table> </div> <p> </p> </form> </body> </center> </div>  <div id="external_footer"> <div style="background:none repeat scroll 0 0 #000000; height:100px;"> <p style="font-family: Helvetica, arial, sans-serif; text-align: center; font-size: 14px; padding-top: 15px;color:#ffffff;">If you are unable to login using the above form please contact customer service at<br/>nyrsub@nybooks.com or call toll-free (800) 354-0050 or outside US (903) 636-1101.<br/>If you are charged monthly for your subscription, you may <a href="https://subscribe.nybooks.info/nyb/cs/login" target="_blank" style="color:#ffffff;">go here</a> for online customer service.</p> <p style="font-family: Helvetica, arial, sans-serif; text-align: center; font-size: 14px; color:#ffffff;"><a href="http://www.nybooks.com/privacy/" target="_blank" style="color:#ffffff;">Privacy Policy</a> | <a href="http://www.nybooks.com/about/terms-of-service/" target="_blank" style="color:#ffffff;">Terms of Service</a> </p> </div> </div> </center> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-225512-1', 'auto', {'allowLinker': true}); ga('require', 'linker'); ga('linker:autoLink', ['nybooks.com'] ); ga('send', 'pageview'); </script> </body> </html>

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