CINXE.COM

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <script> var brandLetterLC = "j"; </script> <title>Juno - My Account - Value-priced Internet Service Provider - ISP - Free, low-cost and fast Internet Access</title><link rel="stylesheet" type="text/css" href="/static/account/view/css/common-j.css?v=14401" /> <link rel="stylesheet" type="text/css" href="/static/account/view/css/common-print.css" media="print"> <link rel="Shortcut Icon" type="image/ico" href="/static/account/view/img/webicon_j.ico"> <script src="https://webmail.uolstatic.com/js_c/l/jq/3.6.0/jQuery.js"></script> <script type="text/javascript" src="/static/account/view/js/jquery.dcjqaccordion.2.7.min.js"></script> <script language="JavaScript" src="/static/account/view/js/common.js?v=30077"></script> <script> jQuery.ajaxPrefilter( function( s ) { if ( s.crossDomain ) { s.contents.script = false; } }); </script> <script> var pageName="forgotpassword"; </script> <script language="JavaScript" src="/static/account/view/js/common-validations.js?v=4428"></script> </head> <body>  <div class="mainContainer">  <div id="boltheader" class="BorderWidth"> <meta name="description" content=""> <meta name="keywords" content=""> <meta content="text/html; charset=windows-1252" http-equiv="Content-Type" /> <META HTTP-EQUIV="Cache-Control" CONTENT="max-age=0"> <META HTTP-EQUIV="Cache-Control" CONTENT="no-cache"> <meta http-equiv="expires" content="0"> <META HTTP-EQUIV="Expires" CONTENT="Tue, 01 Jan 1980 1:00:00 GMT"> <META HTTP-EQUIV="Pragma" CONTENT="no-cache"> <script> /* Suppressing JS errors starts */ function myErrorHandler(errorMessage,url,line) { var url = '/s/javascript?r=javascript-error&message=' + escape('suppressed at ' + line + ' ' + errorMessage + ' ' + url); if (errImg) errImg.src = url; return true; } if(!window.onerror) { if(location.host && location.host.match(/\./g).length!=3) window.onerror = myErrorHandler; //apply when customer facing } /* Suppressing JS errors ends*/ </script> <script> var store = "store.juno.com";</script> <div id="boltheader"> <div id="logo"><a class="bNone" href="http://www.juno.com/" ><img src="/static/account/view/img/j_logo-black.gif" border=0 class="bNone"></a></div> <div class="fRight pBottom1"> <div class="welcome fRight"> <div class="fRight"> <div class="signIn"> <div id="signInText" class="support"><div class="pTop6"> <div> <a href="http://www.juno.com/support/" class="linkWhite" target="_blank"><span class="e">SUPPORT</span></a> </div> </div> </div> </div> </div> </div> <div class="bSupport fRight pBottom10"> <div class="fLeft width450 tLeft Dd">MY ACCOUNT</div> </div> </div> <div id="keyline" class="fLeft"></div> </div> </div>   <div id="wrapper" class="BorderWidth">  <div class="width720 mLeft30 mBottom30"> <div class="P pTop35">FORGOT PASSWORD</div> <div class="V pTop15">If you have forgotten your password, you may start the process of resetting it. Enter your information below and click 'NEXT' to continue.</div> <div class="bgTrans mTop10" style="height:125px;"></div> <div class="content" style="padding-top:5px;"> <form name="passwordForm" method="post" action="/account/acmg/getSecretQuestion.do" onsubmit="return memberidValidate();">  <div class="fLeft width165 pTop20 V">Member ID</div> <div class="fLeft mTop10"><input type="text" name="memberId" class="textField" maxlength="48"/></div> <div class="cBoth"></div> <div class="fLeft width165 pTop20 V">ZIP/Postal Code:</div> <div class="fLeft mTop10"><input type="text" name="zip" id="zip" class="textField" maxlength="9"/></div> <div class="cBoth pLeft165 font13 colorG">Leave ZIP/Postal Code blank if you never provided one</div> <input type="hidden" name="csrfToken" id="csrfToken" value="E90F8AFA4DC08C7D968DE1130640F74D2B684C56ADC4DD22EA277BFA8A8A197CC36717135F92C57F"/> </div> </div> <div class="purchase tLeft cBoth"> <div class="purchasePadding"><div><a href="/account/acmg/login.do" class="fLeft linkRed pRight20 vTop pTop10 Ss">Cancel</a></div><div class="fLeft"><input type="image" name="next" class="update" id="next" src="/static/account/view/img/j_next-btn.gif"/></div></div> </div> </form>   <div id="toplink"><a href="#" class="linkGrey2"><span class="f14ArialReg vTop pRight10">Back to Top</span><img src="/static/account/view/img/j_ico-arrow.gif" border="0" class="pRelative topN2"></a></div>  </div>   <div id="footer" class="BorderWidth pTop15"> <center><div> <center> <script> function popup(url,target,settings){ win=window.open(url,target,settings); return false; } function rights () { var popURL = "https://www.juno.com/start/landing.do?page=www/popup/yourprivacyrights" popup(popURL,'Rights','toolbar=no,location=no,directories=no,status=no,menubar=no,resizable=no,copyhistory=no,scrollbars=auto,left=10,top=100,width=425,height=400'); } </script> <table class="globalfooter_inside tCenter" width="710"> <tr> <td width="65"> <a class="b blight" id="b" href="http://my.juno.com" target="_blank">My Juno</a> </td> <td width=8 class="pipe1">|</td> <td width="65"><a class="b blight" id="b" href="http://account.juno.com/s/account" target="_blank">My Account</a></td> <td width=8 class="pipe1">|</td> <td width="70"> <a class="b blight" id="b" href="http://account.juno.com/s/landing" target="_blank">Our Services</a> </td> <td width=8 class="pipe1">|</td>   <td width="76"><script>document.write('<'+'a '+'class="b blight"'+'id=b '+'h'+'r'+'e'+'f'+'='+'"ht'+'tp://'+'www.juno.com'+ '/start/'+'landi'+'ng.do?pa'+'ge=w'+'ww/leg'+'al/pri'+'vacy"'+' tar'+'get="_bl'+ 'ank">Priv'+'acy Policy</a>');</script></td> <td width=8 class="pipe1">|</td> <td width="105"><script>document.write('<'+'a '+'class="b blight"'+'id=b '+'h'+'r'+'e'+'f'+'='+'"ht'+'tp://'+'www.juno.com'+ '/start/'+'landi'+'ng.do?pa'+'ge=w'+'ww/leg'+'al/you'+'rpri'+'vacyri'+'ghts"'+' tar'+'get="_bl'+ 'ank">You'+'r Priv'+'acy Rig'+'hts: D'+'o No'+'t Sell M'+'y Info</a>');</script></td> <td width=8 class="pipe1">|</td> <td width="65"><script>document.write('<'+'a '+'class="b blight"'+'id=b '+'h'+'r'+'e'+'f'+'='+'"ht'+'tp://'+'www.juno.com'+ '/start/'+'landi'+'ng.do?pa'+'ge=w'+'ww/leg'+'al/privacy#3"'+' tar'+'get="_bl'+ 'ank">Abo'+'ut'+' Ads</a>');</script></td> <td width=8 class="pipe1">|</td> <td width="85"><a class="b blight" id="b" href="https://www.juno.com/start/landing.do?page=www/legal/terms" target="_blank">Terms of Service</a></td> </tr> </table> <br /> <table class="globalfooter_outside"> <tr> <td class="globalfooter"> <table width="900" align=center cellpadding=0 cellspacing=0 class="footerTable"> <tr> <td width=160 height=24 align=center class="fontstyle footerFirstCell"><a href="http://www.untd.com" id="footerLink2" class="footerLink2" target="_blank">United Online</a></td> <td align=center class="fontstyle footerOtherCells" ><a href="http://www.netzero.net" id="footerLink2" class="footerLink2" target="_blank">NetZero</a></td> <td class="pipestyle">|</td> <td align=center class="fontstyle footerOtherCells" ><a href="http://www.juno.com" id="footerLink2" class="footerLink2" target="_blank">Juno</a></td> <td class="pipestyle">|</td> <td align=center class="fontstyle footerOtherCells" ><a href="http://www.mysite.com" id="footerLink2" class="footerLink2" target="_blank">MySite</a></td> </tr> </table> </td> </tr> </table></center> <div class="font-copyright padding0 margin0 mTop5"> © 1995 - 2025  Juno Online Services, Inc. Juno is a registered trademark, and the Juno logo is a trademark of Juno Online Services, Inc. </div> </div>  <script> window.pagename = '/view/juno/accountsite/forgot-password.jsp'; /* step name */ var overridePageName = 'forgot-password'; /* support pname if its set in page -- this is an exception, this shouldn't be the norm */ if(overridePageName.length>0) window.pagename = overridePageName; window.pagename = window.pagename.replace(/\.jsp/,''); if(window.pagename.length<1) window.pagename='unknown'; window.myRefcd = unescape("") if(window.myRefcd.length<1){ window.myRefcd = unescape(""); } window.memberId = ''; var member = { 'brandCode':'', 'cobrandCode':'', 'memberNumber':'', 'isPayUser':(''=='Y'?true:false) } var session = { 'tid':function(){ var transferid = unescape(document.cookie).match(/tid=[^;]+/); /* some cases don't have a jsession, avoid triggering an error by testing after match */ if(transferid) transferid = transferid.toString().replace(/tid=/,''); return transferid }, 'sid':function(){ var jsession = unescape(document.cookie).match(/JSESSIONID=[^;]+/); /* some cases don't have a jsession, avoid triggering an error by testing after match */ if(jsession) jsession = jsession.toString().replace(/JSESSIONID=/,''); return jsession; }, 'aid':function(){ /* asessionid survives ssl bounce whereas jsessionid doesn't working with... unescaped: asessionid%211662264%7C escaped: asessionid!1662264| */ var asession = unescape(document.cookie).match(/asessionid![^|]+/); if(asession) asession = asession.toString().replace(/asessionid!/,''); return asession; }, 'cf':function(){ /* RT 221964 - need to preserve and retrieve cf */ var cf = unescape(''); if(cf == 'null'){ cf = ''; } if(!cf){ /* no? try from cookie */ cf = unescape(document.cookie).match(/cf=[^;]+/); if(cf){ cf = cf.toString().replace(/cf=/,''); if(cf == 'null'){ cf = ''; } } if(!cf){ /* no?, try from previously set value */ cf = unescape(document.cookie).match(/scf=[^;]+/); if(cf){ cf = cf.toString().replace(/scf=/,''); if(cf == 'null'){ cf = ''; } } if(!cf){ /* sorry, no cf */ } } } if(cf == 'null'){ cf = ''; } if(cf){ setCookieValue('scf',cf,'session'); /* remember it for a later step */ } else{ cf = ''; /* we don't want "null" */ } return cf; } }; var order = { 'paymentType':'', 'showCaptchaPerDB':'', 'promocd':'', 'isUpgrade':(''=='true'?true:false), /* (boolean, not string) using order.upgrade since order.sessionUpgrade was not working for upsell cases */ 'isMobileNumberVerified':(false), 'mobileNumber':'', }; /* caveat for sl client, give JN unless memberInfo specifies otherwise */ function rememberJN(){ setCookieValue('isjn','true','session'); /* session cookie */ } var pseudo_jn = false; if(unescape(document.cookie).match(/isjn=[^;]+/)){ pseudo_jn = true; /* if we've cookie this earlier in the session (because we lose the client_type param later in the flow) */ } else if( (''=='sl' && member.brandCode == '') || (unescape(document.cookie).match(/client_type\=sl/)) ){ pseudo_jn = true; /* if we have the client_type param (or cookie in the case of a redirect) and we don't have a contrary brand */ if(window.addEventListener){ window.addEventListener('load',rememberJN,false); } else if(window.attachEvent){ window.attachEvent('onload',rememberJN); } } var nz = (location.href.match(/netzero/)); var jn = (pseudo_jn || member.brandCode=='JN'); var env = { 'brand':'JU', 'brandName':'Juno', 'brandLetter':'J', 'acceleratorName':(nz?'HiSpeed':(jn?'Speedband':'Turbo')), 'cancelNumber':(nz?'1-800-638-9376':'1-800-654-5866'), /* bugz 266705 */ 'valpackCancelNumber':(nz?'1-800-638-9376':'1-800-654-5866'), /* per copy doc */ 'wwwServer':'www.juno.com', 'webmailServer':'webmail.juno.com', 'gamesServer':'games.juno.com', 'registerServer':'store.juno.com' }; window.trkEvent = function(eventType,pagename,notes){ /* event tracking */ if(!notes) notes=''; var jsession = unescape(document.cookie).match(/tid=[^;]+/); /* some cases don't have a jsession, avoid triggering an error by testing after match */ if(jsession) jsession = jsession.toString().replace(/tid=/,''); if(!pagename) pagename = window.pagename; if(env.brand != 'BL'){ var url = ''+location.protocol+'//'+env.registerServer +'/account/event.do' +'?jsessionidVal='+jsession +'&refcd='+window.myRefcd +'&pagename='+escape(pagename) +'&event='+(eventType?eventType:'pageview') +'&brand='+env.brand +'&memberId='+window.memberId +'&requestParams='+escape(location.href) /* params2Str */ +'&referrer='+escape(document.referrer) +'&paymentType='+order.paymentType +'&promocd='+order.promocd +'&notes='+notes +'&random='+Math.random()*1000; var el=document.createElement('img'); el.src=url; el.width = '1'; el.height='1'; el.style.display='none'; var obj = document.getElementById('forMSIE927917'); if(obj && obj.appendChild) obj.appendChild(el); /* work around msie dom issue */ } } /* end: event tracking */ </script> <script> /***************************************************************************** Couple of generic cookie functions, initailly used for google tracking on the wireless flows. *****************************************************************************/ function Set_Cookie( name, value, expires, path, domain, secure ) { // set time, it's in milliseconds var today = new Date(); today.setTime( today.getTime() ); /* if the expires variable is set, make the correct expires time, the current script below will set it for x number of days, to make it for hours, delete * 24, for minutes, delete * 60 * 24 */ if ( expires ) { expires = expires * 1000 * 60 * 60 * 24; } var expires_date = new Date( today.getTime() + (expires) ); document.cookie = name + "=" +escape( value ) + ( ( expires ) ? ";expires=" + expires_date.toGMTString() : "" ) + ( ( path ) ? ";path=" + path : "" ) + ( ( domain ) ? ";domain=" + domain : "" ) + ( ( secure ) ? ";secure" : "" ); } // this function gets the cookie, if it exists function Get_Cookie( name ) { //console.log(document.cookie); var start = document.cookie.indexOf( name + "=" ); var len = start + name.length + 1; if ( ( !start ) && ( name != document.cookie.substring( 0, name.length ) ) ) { return null; } if ( start == -1 ) return null; var end = document.cookie.indexOf( ";", len ); if ( end == -1 ) end = document.cookie.length; return unescape( document.cookie.substring( len, end ) ); } </script><div id="reqParams" style="display:none;"></div> <script> /* global tracking vars */ var params2Str = escape(document.getElementById('reqParams').innerHTML.replace(/\s/gim,'')); /* using the div to normalize any chars that might not be syntax friendly */ var temp="/acmg/forgotPassword.do"; temp = temp.match(/([a-zA-Z]+)\.do/); var servlet='unknown'; if(temp.length) servlet = temp[1]; var pagename = 'forgot-password'; pagename = pagename.replace(/\.jsp/,''); if(pagename.length<1) pagename='unknown'; /* retain in case we want to reuse */ var refcd=window.myRefcd; var cf=unescape(""); var flowid="" var serverType=""; var omEnv="production"; /* */ var pname = 'forgot-password'; var track = false; var pagesToTrack = ['wirelessDevices','wirelessOffers','confirmation']; for (var i=0; i<pagesToTrack.length;i++) { if (pname.indexOf(pagesToTrack[i]) != -1) { track = true; } } if (track == true) { // console.log('lets track '+pname); var offer = ''; var device = ''; var notes = ''; notes = offer + (device.length>0?'|':'') + device; window.trkEvent('pageview','',notes); } else { window.trkEvent('pageview'); }  /* based on pageview.js functionality -update to create img pixel calls via appendChild, (also taking into account MSIE 927917) -include function inline to avoid dev/QA env errors due to self-signed ssl certs */ function testForMSIE927917(){ var obj = document.getElementById('forMSIE927917'); /* app-store */ if(!obj){ document.write('<div id="forMSIE927917" style="display:none;"></div>'); } }; testForMSIE927917(); /* make sure there's a container */ function logPageView(application, page, sid, server, comefrom) { if(typeof server == "undefined") server = 'http://track.untd.com'; if(typeof sid == "undefined") sid = 'default'; if(!sid) sid = 'default'; /* defined (aka, passed as an argument) but null */ if(typeof comefrom == "undefined") comefrom = ''; var url = server+'/s/pv?s=999999&a='+application+'&p='+page+'&d=unknown&i='+sid+'&cf='+comefrom+'&srt=0&crt=0&'; var el=document.createElement('img'); el.src=url; el.width = '1'; el.height='1'; el.style.display='none'; var obj = document.getElementById('forMSIE927917'); if(obj && obj.appendChild) obj.appendChild(el); /* work around msie dom issue */ } logPageView(servlet,pagename,session.tid(),'https://track.juno.com',session.cf()); /* session.(sid|cf) defined in shared-packages-isp-ALTERNATE */  </script> </center> </div>  </div>  </body> </html>