CINXE.COM
Help - The New York Times
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.nytimes.com/content/help/front.html","20120927182137","https://web.archive.org/","web","/_static/", "1348770097"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <title>Help - The New York Times</title> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="description" content=""/> <meta name="asset_id" content=""> <meta name="CG" content="help"> <meta name="SCG" content=""> <meta name="PT" content="Section Front"> <meta name="PST" content=""> <meta name="viewport" content="width = device-width, user-scalable=0, maximum-scale=1.0, minimum-scale=1.0"> <link rel="alternate" type="application/rss+xml" title="RSS" href=""/> <meta name="robots" content="noarchive"> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20120927182137cs_/http://graphics8.nytimes.com/css/0.1/screen/build/sitehelp/styles.css"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20120927182137cs_/http://graphics8.nytimes.com/css/0.1/screen/build/sitehelp/responsive/styles.css" media="only screen and (max-width: 616px)"/> <link rel="stylesheet" type="text/css" media="print" href="https://web.archive.org/web/20120927182137cs_/http://graphics8.nytimes.com/css/0.1/print/styles.css"> <!--[if IE]> <style type="text/css"> @import url(http://graphics8.nytimes.com/css/0.1/screen/common/ie.css); </style> <![endif]--> <!--[if IE 6]> <style type="text/css"> @import url(http://graphics8.nytimes.com/css/0.1/screen/common/ie6.css); </style> <![endif]--> <script type="text/javascript" src="https://web.archive.org/web/20120927182137js_/http://graphics8.nytimes.com/js/common.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20120927182137js_/http://graphics8.nytimes.com/js/common/screen/DropDown.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20120927182137js_/http://graphics8.nytimes.com/js/util/tooltip.js"></script> </head> <body> <a name="top"></a> <div id="shell"> <ul id="memberTools"> <nyt_dynamic_ifads bar1> </nyt_dynamic_ifads> <!--NYT_DYNAMIC_NOUSER <li><a id="memberToolsLogin" href="https://myaccount.nytimes.com/auth/login">Log In</a></li> <li><a href="https://myaccount.nytimes.com/gst/regi.html" onClick="dcsMultiTrack('WT.z_ract', 'Regnow', 'WT.z_rprod', 'Masthead','WT.z_dcsm','1');">Register Now</a></li> --> <!--NYT_DYNAMIC_HAVEUSER <li id="memberToolsUsername"><a href="http://www.nytimes.com/membercenter/">$user</a></li> <li><a href="http://www.nytimes.com/logout">Log Out</a></li> --> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/membercenter/sitehelp.html">Help</a></li> </ul> <div class="mainTabsContainer tabsContainer"> <ul id="mainTabs" class="mainTabs tabs"> <li class="first mainTabHome"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/">Home Page</a></li> <li class="mainTabTodaysPaper"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/todayspaper/index.html">Today's Paper</a></li> <li class="mainTabVideo"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/video">Video</a></li> <li class="mainTabMostPopular"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/mostpopular">Most Popular</a></li> </ul> </div> <div id="editionToggle" class="editionToggle"> Edition: <span id="editionToggleUS"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/" onmousedown="dcsMultiTrack('DCS.dcssip','www.nytimes.com','DCS.dcsuri','/toggleIHTtoNYT.html','WT.ti','toggleIHTtoNYT','WT.z_dcsm','1');" onclick="NYTD.EditionPref.setUS();">U.S.</a></span> / <span id="editionToggleGlobal"><a href="https://web.archive.org/web/20120927182137/http://global.nytimes.com/" onmousedown="dcsMultiTrack('DCS.dcssip','www.nytimes.com','DCS.dcsuri','/toggleNYTtoIHT.html','WT.ti','toggleNYTtoIHT','WT.z_dcsm','1');" onclick="NYTD.EditionPref.setGlobal();">Global</a></span> </div><!--close editionToggle --> <script type="text/javascript"> NYTD.loadEditionToggle(); window.setTimeout(function() { var login = document.getElementById('memberToolsLogin'); if (login) { login.href += "?URI=" + window.location.href; } }, 0) </script> <div id="page" class="tabContent active"> <div class="clearfix" id="masthead"> <nyt_dynamic_ifads middle1c> <div class="singleAd" id="Middle1C"> </div> </nyt_dynamic_ifads> <div id="searchWidget"> <div class="inlineSearchControl"> <form enctype="application/x-www-form-urlencoded" action="https://web.archive.org/web/20120927182137/http://query.nytimes.com/search/sitesearch" method="get" name="searchForm" id="searchForm"> <input type="hidden" value="full" name="date_select"/> <label for="searchQuery">Search All NYTimes.com</label> <input type="text" class="text" value="" size="" name="query" id="searchQuery"/> <input type="hidden" id="searchAll" name="type" value="nyt"/> <input id="searchSubmit" title="Search" width="22" height="19" alt="Search" type="image" src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/global/buttons/go.gif"> </form> </div> </div> <nyt_global_edition_branding_sf> <div id="branding"> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/misc/nytlogo152x23.gif" alt="New York Times" id="NYTLogo"/></a> </div> </nyt_global_edition_branding_sf> <div id="date"> <p> <nyt_displaydate></nyt_displaydate> </p> </div> <nyt_global_edition_logo_sf> <h2> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/content/help/front.html">Help</a> </h2> </nyt_global_edition_logo_sf> </div> <div id="main"> <div class="spanAB wrap"> <div class="abColumn"> <div id="spanABTopRegion"> <div class="columnGroup first"> <div class="header"> </div> </div><!--end div.columnGroup --> </div><!--end #spanABTopRegion.opening --> <div class="splitAB noBackground insetV"> <div class="aColumn"> <div class="columnGroup"> <h3>Most Common Questions</h3> <div class="singleRuleDivider flushTop"></div> <div class="question"> <span class="question_text">What is a digital subscription? How much does it cost?</span> <div class="dialogBox blue"> <div class="inset"> <div class="dialogBoxCloseContainer"> <span class="dialogBoxClose hideText">Close</span> </div> <p>An NYTimes digital subscription provides ongoing unlimited access to the NYTimes.com Web site from any computer or device, plus access to apps on portable devices. There are three subscription options.</p> <p><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/content/help/account/purchases/subscriptions-and-purchases.html#purchasesq01">Read more »</a></p> </div><!--close .inset --> <div class="dialogBoxPointerUp"></div> </div><!--close .dialogBox --> </div> <div class="question last"> <span class="question_text">Do digital subscribers get access to NYTimes.com content in the Flipboard app?</span> <div class="dialogBox blue"> <div class="inset"> <div class="dialogBoxCloseContainer"> <span class="dialogBoxClose hideText">Close</span> </div> <p>Digital subscribers can enjoy full, unlimited access to NYTimes.com content — including articles, videos, slide shows and blogs — in the Flipboard apps for iPhone and/or iPad.</p> <p><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/content/help/mobile/flipboard/flipboard-app.html">Read our Flipboard FAQ »</a></p> </div><!--close .inset --> <div class="dialogBoxPointerUp"></div> </div><!--close .dialogBox --> </div> </div> </div> <div class="bColumn"> <div class="columnGroup"> <h3>Newest Help Topics</h3> <div class="singleRuleDivider flushTop"></div> <div class="page"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/mobile/windows-phone/windows-phone75.html">Windows Phone</a> </div> <div class="page"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/account/purchases/subscriptions-and-purchases.html">Digital Subscriptions and Premium Products</a> </div> <div class="page last"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/mobile/flipboard/flipboard-app.html">Flipboard</a> </div> </div> </div> </div> <div id="SpanABMiddleRegion" class="opening module"> <div id="categoryPages"> <div class="subColumn-2 wrap"> <h3 class="insetH">Help Categories</h3> <div class="singleRuleDivider flushTop insetH"></div> <div class="column"> <div class="columnGroup"> <div class="page"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/new/new.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_whatsnew75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/new/new.html">What's New</a></div> <p class="summary">Learn about new or improved NYTimes.com features, functionality and more.</p> </div> <div class="story"> <div class="thumbnail"> <a href="https://web.archive.org/web/20120927182137/http://homedelivery.nytimes.com/HDS/redirectFAQ.do?mode=FAQ"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_homedelivery75.gif" alt="Home Delivery"/></a> </div> <h4> <a href="https://web.archive.org/web/20120927182137/http://homedelivery.nytimes.com/HDS/redirectFAQ.do?mode=FAQ">Home Delivery</a> </h4> <p class="summary">Manage your Times newspaper subscription: account details, billing, vacation holds and more.</p> </div> <div class="page"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/mobile/mobile.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_mobile75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/mobile/mobile.html">Mobile</a></div> <p class="summary">Get help with our mobile Web site, or with our apps for your smartphone or tablet.</p> </div> <div class="page"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/classifieds/classifieds.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_classifieds.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/classifieds/classifieds.html">Classifieds</a></div> <p class="summary">Get help with your job search, real estate listings, new and used cars, and more.</p> </div> <div class="page last"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/extras/extras.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_nytextra75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/extras/extras.html">NYTimes.com Extras</a></div> <p class="summary">See what else you can do on NYTimes.com and explore everything the site has to offer.</p> </div> </div><!--end columnGroup --> </div><!--end column --> <div class="column lastColumn"><!--Last column --> <div class="columnGroup"><!--new columnGroup --> <div class="page"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/site/site.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/19/help_usingnyt75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/site/site.html">Using NYTimes.com</a></div> <p class="summary">Everything you need to know about using the site, including how to register and how to get around.</p> </div> <div class="page"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/account/account.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_manage75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/account/account.html">Managing My Account</a></div> <p class="summary">Learn how to reset your password, control e-mail settings and customize your NYTimes.com experience.</p> </div> <div class="page"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/search/search.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_search75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/search/search.html">Searching NYTimes.com</a></div> <p class="summary">Our extensive archive is online for your research. Order reprints of articles or photos, as well.</p> </div> <div class="page"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/games/games.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_games75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/games/games.html">Games</a></div> <p class="summary">Learn about crosswords, puzzles and other diversions available from The New York Times.</p> </div> <div class="page last"> <div class="thumbnail"> <a href="/web/20120927182137/http://www.nytimes.com/content/help/rights/rights.html"><img src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/2010/10/15/help_rightspermissions75.gif" alt=""/></a> </div> <div class="page_title"><a href="/web/20120927182137/http://www.nytimes.com/content/help/rights/rights.html">Permissions and Policies</a></div> <p class="summary">Learn more about using NYTimes.com content, and read our Privacy Policy and other terms.</p> </div> </div><!--end columnGroup --> </div><!--end .column --> </div><!--end subColumn-2.wrap --> </div><!--end CategoryPages region --> <div id="faqQuestions"> </div> <!--end #FAQ_Questions --> </div><!--close #SpanABMiddleRegion --> </div><!--close .abColumn --> <div class="cColumn"> <!----> <div class="columnGroup first"> <div id="sitehelpSearch" class="box blue"> <div class="insetH insetV"> <div id="yourSearch"> <form enctype="application/x-www-form-urlencoded" name="mainFormTop" method="get" action="https://web.archive.org/web/20120927182137/http://query.nytimes.com/search/faq"> <label for="yourSearch_query">Search Help</label> <input type="text" id="yourSearch_query" name="query" class="searchTextbox" size="42"> <input align="absmiddle" class="searchSubmit" value="sub" border="0" name="submit" type="image" src="https://web.archive.org/web/20120927182137im_/http://graphics8.nytimes.com/images/global/buttons/go.gif"> </form> </div> </div> </div> </div> <!----> <div class="columnGroup "> <div id="relatedLinks"> <div class="columnGroup singleRule"> <div class="story"> <h4><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/membercenter/help.html">Contact Us »</a></h4> </div> <p class="refer">We welcome your feedback and questions.</p> </div><!--end .columnGroup --> </div> </div> <!----> <div class="columnGroup last"> <nyt_dynamic_ifads box1> <div class="bigAd" id="Box1"> </div> </nyt_dynamic_ifads> </div> </div><!--close cColumn --> </div><!--close spanAB --> </div><!--close main --> <div id="footer"> <ul class="first"> <li class="first"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/">Home</a></li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/world/index.html">World</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/national/index.html">U.S.</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/nyregion/index.html">N.Y. / Region</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/business/index.html">Business</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/technology/index.html">Technology</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/science/index.html">Science</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/health/index.html">Health</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/sports/index.html">Sports</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/opinion/index.html">Opinion</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/arts/index.html">Arts</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/style/index.html">Style</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/travel/index.html">Travel</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/jobs/index.html">Jobs</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/realestate/index.html">Real Estate</a> </li> <li> <a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/automobiles/index.html">Autos</a> </li> <li><a href="https://web.archive.org/web/20120927182137/http://spiderbites.nytimes.com/">Site Map</a></li> </ul> <ul> <li class="first"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/ref/membercenter/help/copyright.html">© 2012</a> <a href="https://web.archive.org/web/20120927182137/http://www.nytco.com/">The New York Times Company</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/privacy">Privacy</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/ref/membercenter/help/privacy.html#pp">Your Ad Choices</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/ref/membercenter/help/agree.html">Terms of Service</a></li> <li class="termsOfSale"><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/content/help/rights/sale/terms-of-sale.html">Terms of Sale</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/pages/corrections/index.html">Corrections</a></li> <li><a class="rssButton" href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/rss">RSS</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/membercenter/sitehelp.html">Help</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.com/ref/membercenter/help/infoservdirectory.html">Contact Us</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytco.com/careers">Work With Us</a></li> <li><a href="https://web.archive.org/web/20120927182137/http://www.nytimes.whsites.net/mediakit/">Advertise</a></li> </ul> </div> </div><!--close page --> </div><!--close shell --> <script type="text/javascript" language="JavaScript" src="https://web.archive.org/web/20120927182137js_/http://graphics8.nytimes.com/js/app/sitehelp/toggleDialogBoxes.js"></script> <script type="text/javascript" language="JavaScript"> NYTD.siteHelp.toggleDialogBoxes(); </script> <nyt_dynamic_ifads bottom7> </nyt_dynamic_ifads> <nyt_dynamic_ifads bottom8> </nyt_dynamic_ifads> <nyt_dynamic_ifads bottom9> </nyt_dynamic_ifads> <nyt_dynamic_ifads inv1> </nyt_dynamic_ifads> <nyt_dynamic_ifads inv2> </nyt_dynamic_ifads> <nyt_dynamic_ifads inv3> </nyt_dynamic_ifads> <nyt_dynamic_ifads adx_clientside> </nyt_dynamic_ifads> <!-- Start UPT call --> <img height="1" width="3" border="0" src="https://web.archive.org/web/20120927182137im_/http://up.nytimes.com/?d=0//&t=6&s=0&ui=0&r=&u=www%2enytimes%2ecom%2fcontent%2fhelp%2ffront%2ehtml%3f"> <!-- End UPT call --> <script language="JavaScript"><!-- var dcsvid="0"; var regstatus="non-registered"; //--></script> <script src="https://web.archive.org/web/20120927182137js_/http://graphics8.nytimes.com/js/app/analytics/trackingTags_v1.1.js" type="text/javascript"></script> <noscript> <div><img alt="DCSIMG" id="DCSIMG" width="1" height="1" src="https://web.archive.org/web/20120927182137im_/http://wt.o.nytimes.com/dcsym57yw10000s1s8g0boozt_9t1x/njs.gif?dcsuri=/nojavascript&WT.js=No&WT.tv=1.0.7"/></div> </noscript> </body> </html> <!-- FILE ARCHIVED ON 18:21:37 Sep 27, 2012 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 14:32:18 Dec 11, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.578 exclusion.robots: 0.026 exclusion.robots.policy: 0.015 esindex: 0.009 cdx.remote: 26.708 LoadShardBlock: 461.939 (6) PetaboxLoader3.datanode: 2001.415 (7) load_resource: 1787.063 PetaboxLoader3.resolve: 77.075 -->