Adresser une plainte 脿 la CNIL

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js-zoom-wrapper zoom-wrapper clearfix"><p>Vous avez constat茅 un manquement relatif au <span class="glossary-tooltips" data-definition="traitement de donn茅es personnelles"><span class="glossary-tooltips-title">traitement de donn茅es personnelles</span></span> vous concernant et vous souhaitez adresser une plainte 脿 la CNIL ? Avant de la r茅diger, v茅rifiez votre situation pour savoir comment la CNIL peut intervenir.</p> </div> <div class="page--tools"><div class="social"><ul><li><a href="" class="icon-print print-btn print" onClick="#">Print the article</a></li><li><a href="" class="icon-share-email email" onClick="#">Courriel</a></li></ul></div><div class="tools"><ul><li><a href="" class="js-zoom-link decrease" data-zoom="-2">Decrease the size of the font</a></li><li><a href="" class="js-zoom-link increase" data-zoom="2">Increase the size of the font</a></li></ul></div></div> <div class='ctn-gen-visuel'> <img src="/sites/cnil/files/styles/contenu_generique_visuel/public/thumbnails/image/plainte_0.jpg?itok=8UH9QHcQ" width="975" height="500" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="ctn-gen-after js-zoom-wrapper zoom-wrapper"> <div class='ctn-gen-push-2'> <div class='col-xs-12 col-md-6 col-sm-6 col-lg-6 js-zoom-wrapper zoom-wrapper'> <h2><span class='ctn-gen-push-2-titre '>Ce que la CNIL peut faire</span></h2> <div class='ctn-gen-push-2-texte'> <p><strong>La CNIL peut uniquement effectuer des investigations sur des probl茅matiques relevant de la protection des donn茅es personnelles :</strong></p> <ul> <li>sur la base d鈥檜ne plainte compl猫te et pr茅cise qui lui est adress茅e ;</li> <li>sur la base de th猫mes identifi茅s comme prioritaires ;</li> <li>脿 partir de faits remont茅s par la presse ou sur le web ;</li> <li>s鈥檌l y a un signalement d鈥檃utres CNIL europ茅ennes.</li> </ul> <p>Si des manquements sont av茅r茅s, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="7de7b47a-2649-443c-881c-0c3419b4ffe7" href="/fr/la-chaine-repressive-de-la-cnil" target="_blank" title="La cha卯ne r茅pressive de la CNIL - Nouvelle fen锚tre">elle peut alors d茅cider de mesures correctrices</a> tels que rappels 脿 l鈥檕rdre, des mises en demeure ou des sanctions financi猫res.</p> </div> </div> <div class='col-xs-12 col-md-6 col-sm-6 col-lg-6 js-zoom-wrapper zoom-wrapper'> <h2><span class='ctn-gen-push-2-titre '>Ce que la CNIL ne peut pas faire</span></h2> <div class='ctn-gen-push-2-texte'> <p>La CNIL ne peut pas :    </p> <ul> <li>Exercer vos droits 脿 votre place si vous ne l鈥檃vez pas fait. La CNIL ne peut pas 锚tre votre mandataire.</li> <li>Traiter une plainte impr茅cise ou incompl猫te (simple crainte ou suspicion, absence de justificatifs des d茅marches accomplies aupr猫s de l鈥檕rganisme etc.).</li> <li>Vous obtenir des dommages et int茅r锚ts et constater des pr茅judices subis.</li> <li>R茅gler des probl茅matiques ne relevant pas de la protection des donn茅es : droit du travail, droit 脿 l鈥檌mage, droit de la consommation, droit p茅nal, etc.</li> <li>Condamner p茅nalement un organisme pour des faits de harc猫lement, de diffamation, de discrimination, etc.</li> </ul> </div> </div> </div> <hr class="separator" /> <div class='ctn-gen-texte-wysiswyg'><ol> <li> <h2>V茅rifiez votre situation</h2> </li> </ol> <h3>Vous n鈥檃vez pas encore exerc茅 vos droits Informatique et Libert茅s ?</h3> <p>Avant de demander l鈥檌ntervention de la CNIL, vous devez d鈥檃bord exercer vos droits Informatique et Libert茅s :</p> <ul class="rteindent1"> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1904c231-e33f-409d-9a20-2a96d8de01a5" href="/fr/mes-demarches/les-droits-pour-maitriser-vos-donnees-personnelles" target="_blank" title="Les droits pour ma卯triser vos donn茅es personnelles ! - Nouvelle fen锚tre">Consultez vos droits</a> et v茅rifiez que ceux-ci peuvent s鈥檃ppliquer dans votre situation.</li> <li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ed43eaa6-c2b9-4e4b-855d-2aec89694ee4" href="/fr/retrouver-les-coordonnees-dun-organisme-pour-exercer-vos-droits" target="_blank" title="Retrouver les coordonn茅es d'un organisme pour exercer vos droits - Nouvelle fen锚tre">Identifiez l鈥檕rganisme ou son d茅l茅gu茅脿 la protection des donn茅es</a> (DPO).</li> <li><a href="https://www.cnil.fr/fr/modeles/courrier" target="_blank" title="Mod猫les de courrier - Nouvelle fen锚tre">Exercez votre droit</a> et conservez les preuves de votre demande.</li> </ul> <p>L鈥檕rganisme doit vous r茅pondre dans les meilleurs d茅lais, et sous <strong>un mois maximum</strong>.</p> <div class="chiffre"> <p>En cas de doute sur votre identit茅, l鈥檕rganisme peut :</p> <ul class="rteindent1"> <li>vous demander de lui fournir des copies de documents pour s鈥檃ssurer que vous 锚tes bien la personne concern茅e ;</li> <li>vous demander des compl茅ments d鈥檌nformation pour pr茅ciser votre demande ;</li> <li>vous indiquer que votre demande est particuli猫rement complexe ou n茅cessite des investigations. Dans ce cas, il peut prolonger de deux mois le d茅lai pour vous r茅pondre.</li> </ul> </div> <h3>Un organisme public ou priv茅 ne respecte pas les r猫gles de protection des donn茅es ?</h3> <p>Exemples :</p> <ul class="rteindent1"> <li>Un site web ne propose pas de politique de confidentialit茅.</li> <li>Un formulaire (en ligne sur un site web ou au format papier) ne comporte pas de mentions d鈥檌nformation.</li> <li>Des donn茅es vous concernant ont 茅t茅 transmises 脿 un tiers alors qu鈥檈lles n鈥檃uraient pas d没 l鈥櫭猼re.</li> </ul> <p>Contactez d鈥檃bord l鈥檕rganisme, ou son <span class="glossary-tooltips" data-definition="d茅l茅gu茅脿 la protection des donn茅es (dpo)"><span class="glossary-tooltips-title">d茅l茅gu茅脿 la protection des donn茅es (DPO)</span></span> s鈥檌l en a d茅sign茅 un, afin de lui signifier ces manquements.</p> <h3>Vous avez exerc茅 vos droits mais ils n鈥檕nt pas 茅t茅 respect茅s ?</h3> <h4>Si vous n鈥檃vez re莽u aucune r茅ponse apr猫s un mois</h4> <p>Vous pouvez vous adresser 脿 la CNIL.</p> <p>Exemple : vous avez demand茅脿 un site web la suppression de vos donn茅es de son <span class="glossary-tooltips" data-definition="fichier"><span class="glossary-tooltips-title">fichier</span></span> marketing il y a plus d鈥檜n mois et il ne vous a pas r茅pondu.</p> <h4>Si vous estimez que la r茅ponse re莽ue est incompl猫te ou erron茅e</h4> <p>Contestez d鈥檃bord cette r茅ponse aupr猫s de l鈥檕rganisme : cela peut suffire 脿 r茅gler le probl猫me.</p> <p>Si cela ne suffit pas, vous pourrez vous adresser 脿 la CNIL.</p> <p>Exemple : vous avez demand茅脿 votre agence bancaire une copie des donn茅es vous concernant et elle vous a r茅pondu qu鈥檈lle ne d茅tenait que les donn茅es que vous lui aviez communiqu茅es. Insistez aupr猫s du d茅l茅gu茅脿 la protection des donn茅es de votre banque en lui pr茅cisant que la r茅ponse de l鈥檃gence ne convient pas.</p> </div> <div class='ctn-gen-mise-avant clearfix'> <div class='col-xs-12 col-sm-4 col-lg-4 col-md-4 ctn-gen-mise-avant-image'> <img src="/sites/cnil/files/styles/contenu_generique_mise_avant_image/public/2023-09/preuve_1.jpg?itok=BB6_CDTd" width="348" height="350" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8 col-lg-8 col-md-8 ctn-gen-mise-avant-contenu"> <h2><span class='ctn-gen-mise-avant-titre'>Conservez des preuves !</span></h2> <div class='ctn-gen-mise-avant-texte'><p>Lors de vos 茅changes avec l'organisme, pensez 脿 conserver des preuves avant d'adresser une plainte 脿 la CNIL.</p> <p class="text-align-center"><a class="cta" href="/conservez-une-preuve-en-vue-dune-plainte-la-cnil" target="_blank" title="Conservez une preuve en vue d'une plainte 脿 la CNIL - Nouvelle fen锚tre">Comment faire des captures d'茅cran ?</a></p> </div> </div> </div> <hr class="separator" /> <div class='ctn-gen-texte-wysiswyg'><ol start="2"> <li> <h2>Pr茅parez et envoyez votre plainte 脿 la CNIL</h2> </li> </ol> <h3><span dir="ltr" lang="fr">Pr茅parez votre plainte</span></h3> <p><span dir="ltr" lang="fr">Votre plainte doit :</span></p> <ul> <li><span dir="ltr" lang="fr">锚tre r茅dig茅e en langue fran莽aise ;</span></li> <li><span dir="ltr" lang="fr">indiquer l鈥檕rganisme vis茅 par votre plainte (nom, coordonn茅es, num茅ro SIREN) ;</span></li> <li><span dir="ltr" lang="fr">pr茅ciser votre identit茅 et indiquer vos coordonn茅es pour que la CNIL communique avec vous. Votre identit茅 ne sera r茅v茅l茅e 脿 l鈥檕rganisme vis茅 par votre plainte que lorsque c鈥檈st indispensable (par exemple, dans le cadre de l鈥檈xercice de vos droits) ;</span></li> <li><span dir="ltr" lang="fr">comporter un mandat 茅crit si vous intervenez pour quelqu鈥檜n d鈥檃utre (un membre de votre famille, un ami, un coll猫gue) ;</span></li> <li><span dir="ltr" lang="fr">comporter toutes les informations utiles sur la situation que vous rencontrez et une copie des pi猫ces indispensables 脿 la compr茅hension de votre plainte : 茅changes de courriers avec l鈥檕rganisme, adresse URL de la page du site web diffusant des donn茅es vous concernant, votre qualit茅 (si vous 锚tes client, employ茅, administr茅, adh茅rent, membre, etc. de l鈥檕rganisme), etc. Conservez bien vos originaux.</span></li> </ul> <h3>Adressez votre plainte 脿 la CNIL</h3> <h4>En ligne</h4> <p>Le service de plainte en ligne vous permet d鈥檃cc茅der 脿 des formulaires propres 脿 chaque situation (par exemple, pour la suppression d鈥檜n contenu sur Internet ou pour l鈥檈xercice de votre droit d鈥檃cc猫s aupr猫s de votre employeur).</p> <p><a class="cta" href="https://www.cnil.fr/fr/plaintes" target="_blank" title="Plaintes - Nouvelle fen锚tre">Acc茅der au service de plainte en ligne</a></p> <p>Vous devrez alors cr茅er un compte en ligne pour acc茅der au formulaire de plainte, ou acc茅der 脿 votre compte si vous en disposez d茅j脿 d鈥檜n. Ce compte vous permettra de suivre l鈥櫭﹙olution du traitement de votre plainte et d鈥檌nteragir plus facilement avec l鈥檃gent en charge de votre dossier, en toute s茅curit茅.</p> <p>Si vous ne souhaitez pas cr茅er de compte, vous pouvez 茅galement chercher la question-r茅ponse qui correspond 脿 votre situation dans la rubrique <a href="https://www.cnil.fr/fr/cnil-direct?visiteur=part" target="_blank" title="Besoin d'aide - Nouvelle fen锚tre">Besoin d'aide</a> et, en l'absence de r茅ponse satisfaisante, contacter la CNIL.</p> <h4>Par courrier postal</h4> <p>Commission nationale de l鈥檌nformatique et des libert茅s</p> <p>Service des plaintes</p> <p>3 Place de Fontenoy</p> <p>TSA80715</p> <p>75334 PARIS CEDEX 07</p> <div class="apparte">En savoir plus sur <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="40926004-bed4-4470-941e-01adc234cbf9" href="/fr/donnees-personnelles/plaintes-en-ligne" rel=" noopener" target="_blank" title="Donn茅es personnelles - Gestion des plaintes - Nouvelle fen锚tre">la gestion par la CNIL de vos donn茅es relatives 脿 une plainte et sur vos droits</a>.</div> </div> <hr class="separator" /> <div class='ctn-gen-texte-wysiswyg'><ol start="3"> <li> <h2>Apr猫s l鈥檈nvoi de votre plainte</h2> </li> </ol> <h3>La CNIL v茅rifiera d鈥檃bord que votre plainte est recevable et compl猫te</h3> <p><strong>Si c鈥檈st le cas, elle pourra agir de diff茅rentes mani猫res :</strong></p> <ul class="rteindent1"> <li>Si votre plainte concerne l鈥檈xercice de vos droits, la CNIL 茅crira 脿 l鈥檕rganisme mis en cause ou 脿 son d茅l茅gu茅脿 la protection des donn茅es afin que des mesures soient prises pour satisfaire votre demande.</li> <li>Si votre plainte concerne un autre motif, la CNIL pourra intervenir de diff茅rentes mani猫res, en fonction de votre plainte, des manquements soulev茅s et de la nature de l鈥檕rganisme en cause.</li> </ul> <p><strong>Si l鈥檃nalyse juridique approfondie de votre plainte conduit 脿 la consid茅rer comme non fond茅e, un courrier vous sera adress茅 pour vous en informer. </strong></p> <h3>Les diff茅rentes mesures que la CNIL peut prendre</h3> <p><strong>La CNIL s鈥檈ngage 脿 faire le maximum pour vous informer de l鈥櫭﹖at d鈥檃vancement (au moins dans un d茅lai de trois mois suivant son d茅p么t) et de l鈥檌ssue de votre plainte.</strong></p> <p>Si vous recevez des informations directement de la part de l鈥檕rganisme que vous mettez en cause, nous vous remercions de nous en informer.</p> <div class="chiffre"> <p>Les d茅lais de traitement de votre plainte d茅pendent :</p> <ul class="rteindent1"> <li>du nombre de demandes re莽ues (pr猫s de 14 000 nouvelles plaintes en 2020) ;</li> <li>de la complexit茅 des sujets et des proc茅dures (exemple : question juridique in茅dite ; outil technologique nouveau ; coop茅ration europ茅enne, etc.) ;</li> <li>des 茅changes avec les organismes mis en cause ;</li> <li>de l鈥檃ttente d鈥檜ne d茅cision de justice sur la question juridique de fond, par exemple du Conseil d鈥櫭塼at ou de la Cour de justice de l鈥橴nion europ茅enne.</li> </ul> </div> <h3>Les voies de recours</h3> <p>Si vous n鈥櫭猼es pas satisfait de l鈥檌ssue de votre plainte dont la CNIL vous a inform茅, vous pouvez adresser un recours gracieux par courrier postal 脿 l鈥檃ttention de Madame la Pr茅sidente de la CNIL, dans les deux mois suivant la d茅cision de cl么ture.</p> <p>Si vous n鈥櫭猼es toujours pas satisfait, vous pourrez <a href="https://www.service-public.fr/particuliers/vosdroits/F2495" target="_blank" title="Faire appel devant le Conseil d'脡tat - service-public.fr - Nouvelle fen锚tre">saisir le Conseil d鈥櫭塼at</a>, juge administratif supr锚me, en application des r猫gles de contentieux administratif et sous r茅serve de votre int茅r锚t 脿 agir.</p> </div> <div class='ctn-gen-mise-avant clearfix'> <div class="col-xs-12 col-sm-12 col-lg-12 col-md-12 ctn-gen-mise-avant-contenu"> <h2><span class='ctn-gen-mise-avant-titre'>脌 savoir</span></h2> <div class='ctn-gen-mise-avant-texte'><p> </p> <p>Votre plainte 脿 la CNIL n鈥檃 pas valeur de d茅p么t de plainte p茅nale et n鈥檈n constitue pas un pr茅alable. Si les faits sont susceptibles de relever d鈥檜ne infraction p茅nale (par exemple si vous 锚tes victime d鈥檜ne usurpation d鈥檌dentit茅), vous pouvez d茅poser 脿 tout moment une plainte p茅nale aupr猫s du procureur de la R茅publique, des services de police ou de gendarmerie comp茅tents (plus d鈥檌nformations sur le site web <a href="https://www.service-public.fr/particuliers/vosdroits/N19807" target="_blank" title="service-public.fr - Nouvelle fen锚tre">service-public.fr</a>).</p> <p>Si votre plainte ne concerne pas que la protection des donn茅es, vous pouvez 茅galement vous rapprocher, selon votre cas, de :</p> <ul> <li><a href="https://www.service-public.fr/particuliers/vosdroits/F107" target="_blank" title="Dans quels cas recourir 脿 l'inspecteur du travail ? - service-public.fr - Nouvelle fen锚tre">l鈥檌nspection du travail</a> ;</li> <li><a href="https://www.economie.gouv.fr/dgccrf/contacter-dgccrf" target="_blank" title="Contacter la DGCCRF - site du minist猫re de l'脡conomie, des Finances et de la Relance - Nouvelle fen锚tre">la r茅pression des fraudes</a> ;</li> <li><a href="https://www.defenseurdesdroits.fr/fr/saisir-le-defenseur-des-droits" target="_blank" title="Saisir le D茅fenseur des droits - site du D茅fenseur des droits - Nouvelle fen锚tre">le D茅fenseur des droits</a> ;</li> <li><a href="https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action" target="_blank" title="Portail internet-signalement.gouv.fr - Nouvelle fen锚tre">internet-signalement.gouv.fr</a> ;</li> <li><a href="https://www.cybermalveillance.gouv.fr/" target="_blank" title="Site cybermalveillance.gouv.fr - Nouvelle fen锚tre">cybermalveillance.gouv.fr</a> ;</li> <li><a href="https://www.33700.fr/" target="_blank" title="Site du 33700 - Nouvelle fen锚tre">33700</a>, la plateforme de lutte contre les spams vocaux et SMS ;</li> <li>la Maison de la Justice et du Droit ;</li> <li><a href="https://www.inc-conso.fr/content/trouvez-lassociation-de-consommateurs-la-plus-proche-de-chez-vous" target="_blank" title="Trouvez l'association de consommateurs la plus proche de chez vous - site de l'Institut national de la consommation - Nouvelle fen锚tre">une association de d茅fense des consommateurs</a> ;</li> <li><a href="https://www.anil.org/" target="_blank" title="Site de l'Agence nationale pour l'information sur le logement - Nouvelle fen锚tre">l鈥檃gence d鈥檌nformation sur le logement (ANIL)</a> ;</li> <li>votre syndicat de salari茅s ;</li> <li>une association d鈥檃ide aux victimes ;</li> <li>un avocat.</li> </ul> </div> </div> </div> <div class="general-tags"><ul><li><a href="/fr/tag/Plainte" hreflang="fr">#Plainte</a></li><li><a href="/fr/tag/R%C3%A9clamation" hreflang="fr">#R茅clamation</a></li><li><a href="/fr/tag/Droits" hreflang="fr">#Droits</a></li></ul></div> <div class="nav--hub-nav"><div><ul><li></li><li><a href="/fr/agir/saisir-la-cnil" class="summary" hreflang="fr">Sommaire</a></li><li><a href="/fr/demander-une-verification-sur-le-ficoba" class="next"><span>Suivant :</span> Demander une v茅rification sur le FICOBA ></a></li></ul></div></div> </div> </div> </div> </div> </div> </div> <div class="interest"> <div class="container"> <div class="row"> <h4>Ceci peut 茅galement vous int茅resser ...</h4> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/jop-2024-les-questions-reponses-de-la-cnil" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/2024-06/jop_2024.png?itok=CBouEmcT" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> JOP 2024 : les questions-r茅ponses de la CNIL sur votre vie priv茅e et vos libert茅s </div> <span class="date">25 juin 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/JO%2B2024">JO 2024</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/missions/mission-1-informer-proteger-les-droits" class="element"> <div class="interest-wrapper"> <div class="element-bg element-texte"> <div class="titre"> Mission 1 - Informer, prot茅ger les droits </div> <div class="intro">La CNIL r茅pond aux demandes des particuliers et des professionnels. Toute personne peut ...</div> <span class="date">20 f茅vrier 2024</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Missions">Missions</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/prospection-commerciale-et-droits-des-personnes-sanction-de-600-000-euros-lencontre-du-groupe-canal" class="element"> <div class="interest-wrapper"> <div class="element-bg element-texte"> <div class="titre"> Prospection commerciale et droits des personnes : sanction de 600 000 euros 脿 l鈥檈ncontre du GROUPE CANAL+ </div> <div class="intro">Le 12 octobre 2023, la CNIL a sanctionn茅 la soci茅t茅 GROUPE CANAL+ d鈥檜ne amende de 600 000 ...</div> <span class="date">19 octobre 2023</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Sanction">Sanction</a></span> </div> </div> </div> </div> </section> </div> </div> </div> <footer class="footer"> <div class="container"> <div class="cnildirect"><a href="/fr/cnil-direct" class="direct" 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