Accessibility Statement for Universal Credit

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We want as many people as possible to be able to use this website. For example, that means you should be able to:</p> <ul class="list-bullet"> <li>change colours, contrast levels and fonts</li> <li>zoom in up to 200% without the text spilling off the screen</li> <li>navigate most of the website using just a keyboard</li> <li>navigate most of the website using speech recognition software</li> <li>listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)</li> </ul> <p>We've also made the website text as simple as possible to understand.</p> <p> AbilityNet has helpful advice on <a target="_blank" rel="external noopener noreferrer" href="http://web.archive.org/web/20230314173326/https://mcmw.abilitynet.org.uk/"> how to make your device easier to use (opens in a new tab)</a>. </p> <h2 class="heading-medium">Universal Credit helpline</h2> <ul class="list-bullet"> <li>England, Wales and Scotland: 0800 328 5644</li> <li>Northern Ireland: 0800 012 1331</li> <li>Welsh language: 0800 328 1744</li> </ul> <p>Calls to 0800 numbers are free from landlines and mobiles. Lines are open Monday to Friday (closed on bank holidays):</p> <ul class="list-bullet"> <li>England, Wales and Scotland: 8am to 6pm</li> <li>Northern Ireland: 10am to 4pm</li> </ul> <h2 class="heading-medium">If you cannot speak or hear on the phone</h2> <p>You can use the <a id="relay-uk" rel="external noopener noreferrer" href="http://web.archive.org/web/20230314173326/https://www.relayuk.bt.com/" target="_blank">Relay UK service (opens in new tab)</a> to make a text-supported call to the Universal Credit helpline.</p> <p id="relayuk-how"><a href="http://web.archive.org/web/20230314173326/https://www.relayuk.bt.com/how-to-use-relay-uk.html" target="_blank" rel="external noopener noreferrer">Find out more about using Relay UK (opens in new tab)</a>.</p> <p class="bold">From your laptop, desktop or mobile</p> <p id="relayuk"><a href="http://web.archive.org/web/20230314173326/https://www.relayuk.bt.com/how-to-use-relay-uk/download-app.html" target="_blank" rel="external noopener noreferrer">Download the Relay UK app (opens in new tab).</a> Once you have set up the app, dial 18001 followed by the Universal Credit helpline. If you are redirected to your device's default calls app, return to the Relay UK app to join the call.</p> <p class="bold">From your textphone device</p> <p>Dial 18001 followed by:</p> <ul class="list-bullet"> <li>England, Wales and Scotland: 0800 328 1344</li> <li>Northern Ireland: 0800 012 1441</li> </ul> <h2 class="heading-medium">If you use sign language</h2> <p>You can use the Video Relay Service (VRS) to make a British Sign Language (BSL) or Irish Sign Language (ISL) interpreted call to the Universal Credit helpline.</p> <p id="signlanguage"><a href="http://web.archive.org/web/20230314173326/https://www.youtube.com/watch?v=oELNMfAvDxw" target="_blank" rel="external noopener noreferrer">Find out more about using the VRS (opens in new tab)</a>.</p> <p class="bold">From your laptop or desktop</p> <p><a id="vrslink" href="http://web.archive.org/web/20230314173326/https://connect.interpreterslive.co.uk/vrs?ilc=DWP" target="_blank" rel="external noopener noreferrer">Open the VRS (opens in new tab).</a> <p class="bold">From your mobile</p> <p>Download the InterpretersLive! app from your app store. Once you have set up the app, use it to contact the Universal Credit helpline.</p> <h2 class="heading-medium">Reporting accessibility problems with this website</h2> <p>We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, you can <a target="_blank" rel="external noopener noreferrer" href="http://web.archive.org/web/20230314173326/https://secure.dwp.gov.uk/contact-dwp-about-accessibility/contact"> report an accessibility problem</a> (opens in a new tab). </p> <h2 class="heading-medium">Enforcement procedure</h2> <p>The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').</p> <p> If you're not happy with how we respond to your complaint, <a target="_blank" rel="external noopener noreferrer" href="http://web.archive.org/web/20230314173326/https://www.equalityadvisoryservice.com/"> contact the Equality Advisory and Support Service (opens in a new tab)</a>. </p> <h2 class="heading-medium">Technical information about this website's accessibility</h2> <p>The Department for Work and Pensions is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.</p> <p> This website is fully compliant with the <a target="_blank" rel="external noopener noreferrer" href="http://web.archive.org/web/20230314173326/https://www.w3.org/TR/WCAG21/"> Web Content Accessibility Guidelines version 2.1 AA standard (opens in a new tab)</a>. </p> <h2 class="heading-medium">Preparation of this accessibility statement</h2> <p> This website was last tested in August 2022. The test was carried out by a third-party service, Nomensa. All components and templates were audited, using a sample approach across all pages and user-journeys. The user-journeys were also tested with the Government Digital Service's recommended <a target="_blank" rel="external noopener noreferrer" href="http://web.archive.org/web/20230314173326/https://www.gov.uk/service-manual/technology/testing-with-assistive-technologies"> list of assistive technologies (opens in a new tab).</a> </p> <p>Updates were made to the site during the testing process, and the fixes were confirmed by Nomensa prior to the 'last tested' date.</p> <p>We will review it again in September 2023.</p> <p>This statement was prepared on 16 September 2020. It was last updated on 8 February 2023.</p> </article> </div> <div class="inner-block clear js-visible cf"> </div> </div> </main> <footer class="group js-footer" id="footer"> <div class="footer-wrapper"> <div class="footer-meta"> <div class="footer-meta-inner"> <ul> <li><a id="contact-link" href="/web/20230314173326/https://www.universal-credit.service.gov.uk/contact">Contact</a></li> <li><a href="/web/20230314173326/https://www.universal-credit.service.gov.uk/privacypolicy">Privacy</a></li> <li><a id="cookie-policy-link" href="/web/20230314173326/https://www.universal-credit.service.gov.uk/cookiepolicy">Cookies</a></li> <li><a id="accessibility-statement-link" href="/web/20230314173326/https://www.universal-credit.service.gov.uk/accessibility-statement">Accessibility</a></li> </ul> <div class="open-government-licence"> <div class="logo"><a href="http://web.archive.org/web/20230314173326/https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/" rel="license">Open Government Licence</a></div> <p>All content is available under the <a href="http://web.archive.org/web/20230314173326/https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/" rel="license">Open Government Licence v3.0</a>, except where otherwise stated</p> </div> </div> <div class="copyright"> <a href="http://web.archive.org/web/20230314173326/https://www.nationalarchives.gov.uk/information-management/re-using-public-sector-information/uk-government-licensing-framework/crown-copyright/">© Crown copyright</a> </div> </div> </div> </footer> <div id="global-app-error" class="app-error hidden"></div> <div id="accessibility-status" class="accessibility-status visuallyhidden" role="status" aria-live="polite" aria-atomic="true"></div> <script src="/web/20230314173326js_/https://www.universal-credit.service.gov.uk/scripts/vendor.14bc2ba5d7978d389992.js"></script> <script src="/web/20230314173326js_/https://www.universal-credit.service.gov.uk/scripts/claimant.0ef70fcb0ee178f6ad48.js"></script> </body> </html>

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Accessibility Statement for Universal Credit - Universal Credit