Security Statement

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Our servers are protected by high-end firewall systems, and scans are performed regularly to ensure that vulnerabilities are quickly found and patched. Application penetration tests are performed annually by an independent third-party. 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XM"> <img src='https://www.qualtrics.com/m/assets/wp-content/uploads/2023/09/xm.svg' alt=''> XM Knowledge Base </a> <collapse-button class="collapse-button" type="button" aria-expanded="true" aria-controls="136698" is="collapse-button"></collapse-button> <ul class="qx-menu level-3" id="136698"> <li class="menu-item" > <a class="collapse-link level-3" href="/experience-management/customer/" data-gatext="What is XM > Customer Experience"> Customer Experience </a> </li> <li class="menu-item" > <a class="collapse-link level-3" href="/experience-management/employee/" data-gatext="What is XM > Employee Experience"> Employee Experience </a> </li> <li class="menu-item" > <a class="collapse-link level-3" href="/experience-management/research/" data-gatext="What is XM > Market Research"> Market Research </a> </li> </ul> </li> </ul> </li> <li class="menu-item has-children" > <p class="menu-title">Company</p> <ul class="qx-menu level-2" id="136697"> <li class="menu-item" > <menu-card data-href="/about/" data-icon="https://www.qualtrics.com/m/assets/wp-content/uploads/2023/11/about_us.webp" data-hover-icon="" data-hover-class="" data-background-size="" data-gatext="About Us" > <span slot="title">About Us</span> </menu-card> </li> <li class="menu-item" > <menu-card data-href="/careers/" data-icon="https://www.qualtrics.com/m/assets/wp-content/uploads/2023/11/careers.webp" data-hover-icon="" data-hover-class="" data-background-size="" data-gatext="Careers" > <span slot="title">Careers</span> </menu-card> </li> <li class="menu-item" > <menu-card data-href="/partnerships/" data-icon="https://www.qualtrics.com/m/assets/wp-content/uploads/2023/11/partnerships.webp" data-hover-icon="" data-hover-class="" data-background-size="" data-gatext="Partnerships" > <span slot="title">Partnerships</span> </menu-card> </li> <li class="menu-item" > <menu-card data-href="/marketplace/" data-icon="https://www.qualtrics.com/m/assets/wp-content/uploads/2023/12/marketplace-en.webp" data-hover-icon="" data-hover-class="" data-background-size="" data-gatext="Marketplace" > <span slot="title">Marketplace</span> </menu-card> </li> <li class="menu-item" > <menu-card data-href="/x4summit/" data-icon="https://www.qualtrics.com/m/assets/wp-content/uploads/2023/11/X4_summit.webp" data-hover-icon="" data-hover-class="" data-background-size="" data-gatext="X4 Summit" > <span slot="title">X4 Summit</span> <p class='description'>The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.</p> </menu-card> </li> </ul> </li> <li class="menu-footer dir-row has-children" > <ul class="qx-menu level-2" id="136912"> <li class="menu-item" > <a class="footer-link level-2" href="/free-account/?utm_lp=nav-sticky-banner" data-gatext="free account"> Free Account </a> </li> <li class="menu-item" > <a class="footer-link level-2" href="/watch-demo/?utm_lp=nav-sticky-banner" data-gatext="product demos"> Product Demos </a> </li> </ul> </li> </ul> </li> <li class="menu-item" > <a class="menu-link level-0" href="/pricing/" data-gatext="Plans and Pricing"> PRICING </a> </li> <li class="language-item has-children" > <button class="language-button level-0" type="button" aria-expanded="false" aria-controls="136676" data-sub="website" data-gacontainer="gasection" data-gatext="website"> <img src='https://www.qualtrics.com/m/assets/wp-content/uploads/2023/09/global.svg' alt='language' width='18' height='18'> <span>LANGUAGE</span> </button> <ul class="qx-menu level-1" id="136676"> <li class="back-item"> <button class="back-button text-uppercase" type="button">back</button> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/" hreflang="en" data-lang="en" data-gatext="EN">English/US</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/de/" hreflang="de" data-lang="de" data-gatext="DE">Deutsch</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/en-au/" hreflang="en-AU" data-lang="en-au" data-gatext="en-AU">English/AU & NZ</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/en-gb/" hreflang="en-GB" data-lang="en-gb" data-gatext="en-GB">English/UK</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/fr/" hreflang="fr" data-lang="fr" data-gatext="FR">Français</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/es-es/" hreflang="es-ES" data-lang="es-es" data-gatext="ES-ES">Español/Europa</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/es/" hreflang="es" data-lang="es" data-gatext="ES">Español/América Latina</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/zh-hk/" hreflang="zh-HK" data-lang="zh-hk" data-gatext="zh-HK">繁體中文</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/it/" hreflang="it" data-lang="it" data-gatext="IT">Italiano</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/ko/" hreflang="ko-KR" data-lang="ko" data-gatext="KO">한국어</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/ja/" hreflang="ja" data-lang="ja" data-gatext="JA">日本語</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/nl/" hreflang="nl-BE" data-lang="nl" data-gatext="NL">Nederlands</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/pt-br/" hreflang="pt-BR" data-lang="pt-br" data-gatext="PT-BR">Português Brasileiro</a> </li> <li class="menu-item" > <a class="language-link q-language-nav" href="/th/" hreflang="th-TH" data-lang="th" data-gatext="TH">ไทย</a> </li> </ul> </li> <li class="menu-item" > <a class="menu-link level-0" href="/login/" data-gatext="login"> LOGIN </a> </li> <li class="menu-item" > <a class="menu-link level-0" href="/support/" data-gatext="support"> SUPPORT </a> </li> <li class="menu-item" > <button class="demo-button" data-toggle="modal" data-target="#marketo-iframe-modal" data-action="Request Demo" data-details="Header" data-gatext="request demo" > REQUEST DEMO </button> </li> </ul></qx-nav> <script src="https://www.qualtrics.com/m/assets/dist/js/modules/main-navigation-2024-07.js" defer></script> <span id="keyboard-bypass-target"></span> <section class="py-8"> <div class="container default-style-wrapper"><div class="col-12 col-md-10 offset-md-1"> <p class="headline-light">Security Statement</p> <p><strong>June 10, 2024</strong></p> <p class="section-title">OUR SECURITY, BRIEFLY STATED</p> <p>Qualtrics’ most important concern is the protection and reliability of customer data. Our servers are protected by high-end firewall systems, and scans are performed regularly to ensure that vulnerabilities are quickly found and patched. Application penetration tests are performed annually by an independent third-party. Services have quick failover points and redundant hardware, with backups performed daily.</p> <p>Access to systems is restricted to specific individuals who have a need-to-know such information and who are bound by confidentiality obligations. Access is monitored and audited for compliance.</p> <p>Qualtrics uses Transport Layer Security (TLS) encryption (also known as HTTPS) for transmitted data. Surveys may be protected with passwords. Our services are hosted by trusted data centers that are independently audited using the industry standard SSAE-18 method.</p> <p class="section-title"><em>QUALTRICS XM PLATFORM CERTIFICATIONS</em></p> <p class="section-title">SOC 2 Type II Certification</p> <p>Qualtrics obtained a SOC 2 Type II report for the trust principles of Security, Availability, and Confidentiality. The report can be provided via the Trust Center or self-service repository.</p> <p class="section-title">ISO 27001, 27017, 27018, and 27701 Certifications</p> <p>Qualtrics achieved ISO 27001, 27017, 27018, and 27701 certifications. A copy of the certificates can be provided via the Trust Center or self-service repository.</p> <p class="section-title">FedRAMP Authorization</p> <p>Qualtrics is FedRamp Authorized. FedRAMP is the standard of U.S. government security compliance, with over 300 controls based on the highly-regarded NIST 800-53 that requires constant monitoring and periodic independent assessments. More information is found at <a href="https://www.fedramp.gov">https://www.fedramp.gov</a>.</p> <p class="section-title">IRAP</p> <p>Qualtrics has undergone an IRAP Assessment and has been issued an IRAP Audit Report. IRAP has over 700 controls based on the Australian Information Security Manual (ISM). More information is found at <a href="https://www.cyber.gov.au/acsc/view-all-content/programs/irap">https://www.cyber.gov.au/acsc/view-all-content/programs/irap</a>.</p> <p class="section-title">HITRUST</p> <p>To better support our healthcare customers, Qualtrics achieved the HITRUST certification. The validated report can be provided via the Trust Center or self-service repository.</p> <p class="section-title">TISAX</p> <p>Qualtrics follows the question catalog of information security of the German Association of the Automotive Industry (VDA ISA). The TISAX (Trusted Information Security Assessment Exchange) Assessments are conducted by the accredited audit providers that demonstrate their qualification at regular intervals. The result is exclusively retrievable over the ENX Portal: <a href="https://enx.com/tisax">https://enx.com/tisax</a>.</p> <p class="section-title">PCI – XM Discover VOC Data Integration Only</p> <p>To better service customer service centers, the XM Discover Voice of Customer Data Integration is PCI DSS certified to handle call recording that may contain payment card information. 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Guiana</option><option data-code="PF" data-us-name="French Polynesia" value="French Polynesia">French Polynesia</option><option data-code="TF" data-us-name="French Southern Territories" value="French Southern Territories">French Southern Territories</option><option data-code="GA" data-us-name="Gabon" value="Gabon">Gabon</option><option data-code="GM" data-us-name="Gambia" value="Gambia">Gambia</option><option data-code="GE" data-us-name="Georgia" value="Georgia">Georgia</option><option data-code="DE" data-us-name="Germany" value="Germany">Germany</option><option data-code="GH" data-us-name="Ghana" value="Ghana">Ghana</option><option data-code="GI" data-us-name="Gibraltar" value="Gibraltar">Gibraltar</option><option data-code="GR" data-us-name="Greece" value="Greece">Greece</option><option data-code="GL" data-us-name="Greenland" value="Greenland">Greenland</option><option data-code="GD" data-us-name="Grenada" value="Grenada">Grenada</option><option data-code="GP" data-us-name="Guadeloupe" value="Guadeloupe">Guadeloupe</option><option data-code="GU" data-us-name="Guam" value="Guam">Guam</option><option data-code="GT" data-us-name="Guatemala" value="Guatemala">Guatemala</option><option data-code="GG" data-us-name="Guernsey" value="Guernsey">Guernsey</option><option data-code="GN" data-us-name="Guinea" value="Guinea">Guinea</option><option data-code="GW" data-us-name="Guinea-Bissau" value="Guinea-Bissau">Guinea-Bissau</option><option data-code="GY" data-us-name="Guyana" value="Guyana">Guyana</option><option data-code="HT" data-us-name="Haiti" value="Haiti">Haiti</option><option data-code="HM" data-us-name="Heard Island and McDonald Islands" value="Heard Island and McDonald Islands">Heard Island and McDonald Islands</option><option data-code="VA" data-us-name="Holy See (Vatican City State)" value="Holy See (Vatican City State)">Holy See (Vatican City State)</option><option data-code="HN" data-us-name="Honduras" 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