Panopto (Lecture recording) | Administration and support services

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href="/admin-services/ict/self-service/"> <span>Self service</span> </a> <h3 class="header__nav__title" id="section-nav-title"><a href="/admin-services/ict/self-service/digital-education-services/">Digital Education Services</a><span class="sr-only"> navigation</span></h3> <ul> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/">Getting Started</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/academic-staff/">Academic Staff</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/non-academic-staff/">Non-Academic Staff</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/guest-lecturer-or-presenter/">Guest Lecturer or Presenter</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/">Student</a></li> </ul> </li><li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/">Audio Visual Services</a> <ul class="multilevel-linkul-0"> <li><a href="https://www.imperial.ac.uk/ict/elearning-apps/PanoptoRoomInfo/" target="_blank">Teaching Spaces with Panopto</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/purchase-av-equipment/">Purchase AV equipment</a></li> <li><a href="https://www.imperial.ac.uk/staff/tools-and-reference/web-guide/tools/digital-signage/" class="">Digital Signage</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/it-support-for-teaching-spaces/">IT support for teaching spaces</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/">Help Guides</a></li> </ul> </li><li><span class="currentbranch0"><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/">Digital Education Platforms</a></span> <ul class="multilevel-linkul-0"> <li><span class="currentbranch1"><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/">Panopto (Lecture recording)</a></span></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/">Blackboard Learn (Virtual Learning Environment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/">Anthology Ally (Accessible Content Help)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/">Turnitin (Text matching software)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mentimeter/">Mentimeter (Real-time polling)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/">Microsoft Teams (For Teaching and Learning)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feedback-fruits-peer-assessment/">Feedback Fruits (Peer Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/webpa/">WebPA (Peer Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mobius-assessment-mathematics-tool/">Möbius Assessment (Mathematics tool)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/">WISEflow (Online Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/">Schoolyear Safe Exam Workspace (Secure Exams)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/">Starfish (Welfare and academic support)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/ed-discussion/">ed discussion</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integrations with Digital Education Services</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/teaching-and-learning-policies/">Teaching and Learning Policies</a></li> <li><a href="https://www.imperial.ac.uk/ict/elearning-apps/IWantTo/" target="_self">Find service by use case</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/multi-factor-authentication-mfa-in-cluster-rooms-and-lecture-theatres/">Multi-factor Authentication (MFA) in cluster rooms and lecture theatres</a></li> </ul> </li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/">Digital Education Innovation Services</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/digital-education-innovation-pilot-policy/">Digital Education Innovation Pilot Policy</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/glossary/">Glossary</a></li> </ul> </li><li><a href="/admin-services/ict/self-service/digital-education-services/meet-the-team/">Meet The Team</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/diged_webinar_week/">DigEd Webinar Week 2023</a></li><li><a href="/admin-services/ict/" target="_blank" class="">ICT Homepage</a></li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/ict/self-service/digital-education-services/"> Digital Education Services </a> </li> </ul> <ul class="cluster cluster--pad-m"><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/">Panopto Help for Staff</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">Panopto mobile App</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-accessibility-statement/">Panopto accessibility statement</a></li></ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/ict/self-service/digital-education-services/">Digital Education Services</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/">Administration and support services</a></li><li><a href="/admin-services/ict/">Information and Communication Technologies</a></li><li><a href="/admin-services/ict/self-service/">Self service</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/">Digital Education Services</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/">Digital Education Platforms</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/">Panopto (Lecture recording)</a></li> </ul> </div> <h1>Panopto (Lecture recording)</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> <div class="section-sidebar"> <button class="section-sidebar__button" aria-expanded="false" aria-controls="section-sidebar-content"> <h2 class="section-sidebar__heading">In this section</h2> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#chevron-down"></use> </svg> </button> <div class="section-sidebar__content" id="section-sidebar-content"> <ul class="section-sidebar__list flow-2xs"><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/">Panopto Help for Staff</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">Panopto mobile App</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-accessibility-statement/">Panopto accessibility statement</a></li> </ul> </div> </div> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m">  <div class="col lg-12 full page-banner"> <picture> <source type="image/webp" srcset=" https://pxl-imperialacuk.terminalfour.net/fit-in/539x152/filters:format(webp)/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 534w, https://pxl-imperialacuk.terminalfour.net/fit-in/1079x305/filters:format(webp)/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 1079w, https://pxl-imperialacuk.terminalfour.net/fit-in/2158x610/filters:upscale()/filters:format(webp)/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 2158w, https://pxl-imperialacuk.terminalfour.net/fit-in/4316x1220/filters:upscale()/filters:format(webp)/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 4316w" sizes=" (min-width: 1520px) 1079px, (min-width: 1025px) calc(75vw - 82px), (min-width: 930px) calc(75vw - 50px), 100vw" > <source type="image/jpeg" srcset=" https://pxl-imperialacuk.terminalfour.net/fit-in/539x152/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 534w, https://pxl-imperialacuk.terminalfour.net/fit-in/1079x305/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 1079w, https://pxl-imperialacuk.terminalfour.net/fit-in/2158x610/filters:upscale()/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 2158w, https://pxl-imperialacuk.terminalfour.net/fit-in/4316x1220/filters:upscale()/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg 4316w" > <img src="https://pxl-imperialacuk.terminalfour.net/fit-in/1079x305/prod01/channel_3/media/images/banner-bottom-block-3000X850/PanoptoV2.jpg" alt="Panopto" width="3000" height="850" class="full" fetchpriority="high" loading="eager"> </picture> <div class="intro-text info"> <p>Panopto</p> </div> </div>   <div class="highlight"> <a href="https://imperial.cloud.panopto.eu" class="btn" target="_blank"><span>Login to Panopto</span><svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"><use xlink:href="/assets/website/images/svg/icons.svg#chevron-right"></use></svg></a><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/" class="btn reverse"><span>Help for Staff</span><svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"><use xlink:href="/assets/website/images/svg/icons.svg#chevron-right"></use></svg></a> <div class="pullquote flow-xs wysiwyg primary"> <h2 class"fake-h3">More help for students</h2> <ul> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">Panopto mobile app</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-accessibility-statement/">Panopto accessibility statement</a></li> <li><a href="https://www.imperial.ac.uk/about/leadership-and-strategy/provost/vice-provost-education/digital-education-recording-policy/"><a href="/about/leadership-and-strategy/provost/vice-provost-education/education/resources/digital-education-recording-policy/">Digital Education Recording Policy</a></a></li> </ul> </div>  </div> <div class="row wysiwyg"> <p>Panopto allows for simultaneous capture of audio, video and software applications (e.g. Microsoft PowerPoint). It can be used by Imperial staff and students to record and view lectures and presentations. These recordings can then be shared in a variety of ways during or after the presentation.</p> <p>Recordings can be made through the equipment in many teaching spaces across Imperial’s different campus locations or through a personal device via the downloadable Panopto Personal Recorder or in a web browser via Panopto Capture.</p> <p>You can view recordings embedded in pages in Blackboard, directly in Panopto or via the <a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">Panopto mobile App</a>.</p> <p> </p> <h2>Help for students</h2> </div> <div class="row video-text"> <div class="col lg-6"> <div class="video-player" data-src="https://imperial.cloud.panopto.eu/Panopto/Pages/Viewer.aspx?id=b89a01d1-4816-4210-8e9d-af4800c5390e" tabindex="0"> <figure class="caption"> <div class="video-placeholder custom"> <img src="https://pxl-imperialacuk.terminalfour.net/fit-in/960x540/prod01/channel_3/media/images/non-standard-dimensions/Panopto-help-for-students-video-splash.jpg"srcset="https://pxl-imperialacuk.terminalfour.net/fit-in/960x540/prod01/channel_3/media/images/non-standard-dimensions/Panopto-help-for-students-video-splash.jpg 1x,https://pxl-imperialacuk.terminalfour.net/fit-in/1920x1080/filters:upscale()/prod01/channel_3/media/images/non-standard-dimensions/Panopto-help-for-students-video-splash.jpg 2x,https://pxl-imperialacuk.terminalfour.net/fit-in/3840x2160/filters:upscale()/prod01/channel_3/media/images/non-standard-dimensions/Panopto-help-for-students-video-splash.jpg 4x,"alt="Panopto help for students video"> <a href="#" class="play-button">Play video</a> </div> <figcaption>Help getting started using the Panopto video viewer</figcaption> </figure> </div> </div> <div class="col lg-6"> <div class="content lg-10 md-12 wysiwyg"> <h3 class="title fake-h2 sr-only">Help for Students</h3> <p><span class="TextRun SCXW198632493 BCX0" data-contrast="none"><span class="NormalTextRun SCXW198632493 BCX0">All recordings in </span><span class="NormalTextRun SCXW198632493 BCX0">Panopto </span><span class="NormalTextRun SCXW198632493 BCX0">are </span><span class="NormalTextRun SCXW198632493 BCX0">located within a folder</span><span class="NormalTextRun SCXW198632493 BCX0">. Often a folder in Panopto will </span><span class="NormalTextRun SCXW198632493 BCX0"> </span><span class="NormalTextRun SCXW198632493 BCX0">correspond </span><span class="NormalTextRun SCXW198632493 BCX0">with </span><span class="NormalTextRun SCXW198632493 BCX0">the module you are taking</span><span class="NormalTextRun SCXW198632493 BCX0">. Access to </span><span class="NormalTextRun SCXW198632493 BCX0">the appropriate </span><span class="NormalTextRun SCXW198632493 BCX0">folders and recordings in Panopto is administered by </span><span class="NormalTextRun SCXW198632493 BCX0">your faculty or department. </span></span></p> <p><span class="TextRun SCXW198632493 BCX0" data-contrast="none">For help and guidance using Panopto recordings to complement your studies see the <a href="https://www.imperial.ac.uk/students/success-guide/ug/effective-study/in-class-and-in-lectures/using-lecture-recordings/">success guide for using lecture recordings</a>.</span></p> </div> </div></div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Common Queries </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1245534" role="tab" id="tab_1245534" aria-controls="tabpanel_1245534" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How to view recordings in Panopto </a> </li><li role="presentation"> <a href="#tabpanel_1245535" role="tab" id="tab_1245535" aria-controls="tabpanel_1245535" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Submitting to an Assignment folder </a> </li><li role="presentation"> <a href="#tabpanel_1245536" role="tab" id="tab_1245536" aria-controls="tabpanel_1245536" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How to download recordings and transcripts </a> </li> </ul> <section id='tabpanel_1245534' role='tabpanel' aria-labelledby='tab_1245534' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1245534' tabindex='0'> How to view recordings in Panopto <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <div class="item-content"> <p>Viewer access to Panopto recordings is administrated by either the Faculty or Department or the owner of the content. Your department can advise you on how best to access recordings that are hosted on Panopto. </p> <p>If you need access to a Panopto recording, then you should <a title="contact your Department Office link opens in a new window" href="http://www.imperial.ac.uk/faculties-and-departments/" target="_blank">contact your Department Office</a> and they will be able to provide you access as appropriate. If there is a technical issue then they can raise it on your behalf.</p> <p>Links to recordings will be made available to you via Blackboard (The Imperial College London Virtual Learning Environment or VLE), the VLE used by your department, or through accessing Panopto directly.</p> <p><a title="Viewer requirements for watching Panopto recordings can be found on the Panopto website. link opens in a new window" href="https://support.panopto.com/s/article/Learn-About-Viewing-Requirements" target="_blank">Viewer requirements for watching Panopto recordings can be found on the Panopto website.</a></p> <h4>Access recordings using a Web Browser</h4> <p>To access Panopto via a web browser, follow these steps:</p> <ol> <li>Go to <a title="Panopto link opens in a new window" href="https://imperial.cloud.panopto.eu/" target="_blank">Panopto</a></li> <li>Sign in. Your username is your <strong>College username</strong> followed by <strong>@ic.ac.uk</strong> e.g: abc123@ic.ac.uk. Your password is your College password.</li> <li>Navigate to recordings that have been shared with you by using the menu toolbar on the left of the homepage, or by searching at the top of the screen.</li> </ol> <p>Alternatively, you can search by folder. Folders that you have access to are listed under <strong>Browse</strong>. Expand this menu and navigate to the course folder that you require. If a Folder is greyed out, it means that you have access to a sub-folder in that hierarchy. You can expand the greyed-out folder(s) to find the folder you have access to. For more information on navigation, please <a title="see the Panopto support site link opens in a new window" href="https://support.panopto.com/s/article/Navigate-the-Video-Library" target="_blank">see the Panopto support site</a>.</p> <h4>Access recordings using the Panopto mobile App</h4> <p>See our help page for <a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">more information about viewing recordings on mobile devices and how to download the Panopto mobile App</a>.</p> </div> </div> </section><section id='tabpanel_1245535' role='tabpanel' aria-labelledby='tab_1245535' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1245535' tabindex='0'> Submitting to an Assignment folder <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <div class="item-content"> <p>A Panopto 'Assignment' folder is a subfolder that enables you to submit your own recordings to Panopto. An Assignment Folder is typically administered by your course leader or other member of faculty staff. Submitted recordings can be public (to other students on the course) or private – check with your course leader to find out the settings for different Panopto assignment folders.</p> <h4>Recording to an assignment folder</h4> <p>You can upload content to Panopto that has been prerecorded or you can create a new recording via the Panopto Personal Recorder or Panopto Capture. Please view the <a href="https://www.imperial.ac.uk/admin-services/ict/self-service/teaching-learning/panopto/panopto-staff-user-guide/">Panopto staff user guide page</a> for instructions on how to create and manage a recording, as well as installing the Panopto Personal Recorder.</p> <p>For more information on uploading recordings Panopto that were not recorded using Panopto software e.g. your phone camera, please <a title="see the Panopto support site link opens in a new window" href="https://support.panopto.com/s/article/Batch-Upload-Video-Files" target="_blank">see the Panopto support site</a>.</p> <h4>Further help and support for students</h4> <p>Your Course Leader will advise you on how and when to access Panopto.</p> <p>If you have accessibility needs that cannot be accommodated by this technology, please discuss this with your <a title="Course Leader or Departmental Contact link opens in a new window" href="http://www.imperial.ac.uk/faculties-and-departments/" target="_blank">Course Leader or Departmental Contact</a>. </p> <p>Alternatively, if you need technical assistance using Panopto, please <a href="https://www.imperial.ac.uk/admin-services/ict/contact-ict-service-desk/">contact the ICT Service Desk</a>.</p> </div> </div> </section><section id='tabpanel_1245536' role='tabpanel' aria-labelledby='tab_1245536' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1245536' tabindex='0'> How to download recordings and transcripts <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <div class="item-content"> <p>All recordings can be downloaded and viewed offline in the <a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">Panopto mobile App</a>. <br /><br />The ability to download content from Panopto to laptop/desktop devices is at the discretion of your Faculty, Department or the content owner and might not be available for download for a specific reason. If you cannot download a session, you can request that the content is made available by contacting your <a title="Course Leader or Departmental Office link opens in a new window" href="https://www.imperial.ac.uk/ict/contacts/" target="_blank" rel="noopener">Course Leader or Departmental Office</a>.</p> <h4>Download a session</h4> <ol> <li>Go to <a style="font-size: 15px;" title="Imperial Panopto page link opens in a new window" href="https://imperial.cloud.panopto.eu" target="_blank" rel="noopener">Panopto</a></li> <li>Sign in. Your username is your College username followed by @ic.ac.uk e.g: abc123@ic.ac.uk. Your password is your College password.</li> <li>Search for and then select the session that you would like to download. It will open in a new browser tab<strong style="font-size: 15px;">.</strong></li> <li><strong style="font-size: 15px;">Select the downward grey arrow</strong> in the top right of the screen. This will save the recording to your local device. </li> </ol> <p><strong>Please note:</strong> If no grey arrow is displayed, this recording has not been made available for download. Contact your <a href="https://www.imperial.ac.uk/faculties-and-departments/">Course Leader or Department Office</a> for more information.</p> <p>For more information on downloading, please <a title="see the Panopto support site link opens in a new window" href="https://support.panopto.com/s/article/How-to-Download-a-Session-as-an-MP4" target="_blank" rel="noopener">see the Panopto support site</a>.</p> <h4>Download a transcript</h4> <p>All Panopto recordings will have the option to download the captions as a transcript of the recording.  The <a href="https://support.panopto.com/s/article/How-to-Download-Captions-from-the-Viewer" target="_blank" rel="noopener">transcript can be downloaded from the "Captions" tab</a> in the interactive viewer.  Please note that some older recordings may not have captions and therefore the option to download a transcript will not be available.</p> </div> </div> </section> </div> </div>  <div class="row equal-height-columns"> <div class="heading"> <h2 class="title fake-h3 not-sr-only">Technical Issues</h2> </div> <div class="col lg-6"> <div class="media-item full secondary reverse equal-height"> <a href="/admin-services/ict/contact-ict-service-desk/"><div class="media"> <img src="https://pxl-imperialacuk.terminalfour.net/fit-in/687x440/prod01/channel_3/media/images/landscape-3000X2000/ServiceDeskSplash.jpg" srcset=" https://pxl-imperialacuk.terminalfour.net/fit-in/343x220/prod01/channel_3/media/images/landscape-3000X2000/ServiceDeskSplash.jpg 344w, https://pxl-imperialacuk.terminalfour.net/fit-in/687x440/prod01/channel_3/media/images/landscape-3000X2000/ServiceDeskSplash.jpg 687w, https://pxl-imperialacuk.terminalfour.net/fit-in/1374x880/prod01/channel_3/media/images/landscape-3000X2000/ServiceDeskSplash.jpg 1374w, https://pxl-imperialacuk.terminalfour.net/fit-in/2748x1760/filters:upscale()/prod01/channel_3/media/images/landscape-3000X2000/ServiceDeskSplash.jpg 2748w," sizes="(min-width: 1520px) 687px, (min-width: 1025px) calc(50vw - 146px), (min-width: 930px) calc(50vw - 114px), (min-width: 481px) calc(50vw - 64px), calc(100vw - 32px)" alt="ICT Service Desk South Kensington Library" /> </div> <div class="content"> <h3 class="title">ICT Service Desk</h3> <p>Any technical issues when using Panopto should be reported to the ICT Service Desk</p> <p> <span class="link primary">Contact the ICT Service Desk</span> </p> </div> </a> </div> </div> <div class="col lg-6"> <div class="media-item full primary reverse equal-height"> <a href="https://support.panopto.com/s/topic/0TO39000000EovsGAC/view"><div class="media"> <img src="https://pxl-imperialacuk.terminalfour.net/fit-in/687x440/prod01/channel_3/media/images/landscape-3000X2000/220228_ict_model_office_support_staff_014.jpg" srcset=" https://pxl-imperialacuk.terminalfour.net/fit-in/343x220/prod01/channel_3/media/images/landscape-3000X2000/220228_ict_model_office_support_staff_014.jpg 344w, https://pxl-imperialacuk.terminalfour.net/fit-in/687x440/prod01/channel_3/media/images/landscape-3000X2000/220228_ict_model_office_support_staff_014.jpg 687w, https://pxl-imperialacuk.terminalfour.net/fit-in/1374x880/prod01/channel_3/media/images/landscape-3000X2000/220228_ict_model_office_support_staff_014.jpg 1374w, https://pxl-imperialacuk.terminalfour.net/fit-in/2748x1760/filters:upscale()/prod01/channel_3/media/images/landscape-3000X2000/220228_ict_model_office_support_staff_014.jpg 2748w," sizes="(min-width: 1520px) 687px, (min-width: 1025px) calc(50vw - 146px), (min-width: 930px) calc(50vw - 114px), (min-width: 481px) calc(50vw - 64px), calc(100vw - 32px)" alt="A man smiling and presenting at an interactive screen" /> </div> <div class="content"> <h3 class="title">Additional Support Information</h3> <p>More help on using Panopto is also available from Panopto's Support Site.</p> <p> <span class="link primary">Visit the Panopto Support Site</span> </p> </div> </a> </div> </div> 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