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Human Resources
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class="stage-regular-background-image" style="background-image: url('/images/content/stage-human-resources.jpg');"></div> <div class="container"> <div class="row"> <div class="col col-md-9 col-xl-6 p-3 stage-regular-overlay"> <h1>Human Resources</h1> <p>Meeting the specific human resources needs of agencies across the federal government. </p> </div> </div> </div> </div> </section> <section> <div class="container px-3 py-5"> <div class="feature-box"> <div class="row"> <div class="col-lg"> <div class="background-image-16x9 mb-3" style="background-image: url('/images/content/news-article-photo8.jpg');"></div> </div> <div class="col-lg"> <h2 class="text-arc-green">People-Focused Human Resources Services</h2> <p>Our highly skilled HR professionals provide integrated HR services to many federal agencies, including over 20 Treasury and Non-Treasury organizations. These services include:</p> </div> </div> </div> </div> </section> <section> <div class="container px-3 py-5"> <ul> <li><a href="#action">Completing personnel action processing and recordkeeping</a></li> <li><a href="#benefits">Managing employee benefit programs</a></li> <li><a href="#hiring">Hiring</a></li> <li><a href="#pay">Administering pay and leave programs</a></li> <li><a href="#workers-comp">Overseeing workers' compensation programs</a></li> </ul> <p>The HR staff we assign to your agency get to know your group intimately – your culture and your needs. They become key team members who apply their HR knowledge to your employees' specific situations. Leveraging that expertise and our shared service resources, including our <a href="/services/human-resources/management-software-applications/">state-of-the-art people management software</a>, leaves your employees to concentrate on their work.</p> <p id="action" class="anchor2"><strong><em>Completing Personnel Actions Processing and Recordkeeping</em></strong></p> <p>We can process your requests for personnel actions and withholding documents, including completing special manual pay adjustments and processing salary and other personnel-related corrections. And our professional, discreet staff understands the importance of securely maintaining your employees' official personnel folders.</p> <p>In addition, we can provide support for processing your agency's approved reorganizations, which includes establishing new organizational structures and realigning existing organizational structures.</p> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-more-about-arc-personnel-actions-processing-and-recordkeeping-660058" aria-controls="id-more-about-arc-personnel-actions-processing-and-recordkeeping-660058" aria-expanded="false"> More about ARC personnel actions processing and recordkeeping </a> <div id="id-more-about-arc-personnel-actions-processing-and-recordkeeping-660058" class="collapse"> <div class="collapse-details"> <p>We can provide your agency with the following personnel-related support:</p> <ul> <li>Process requests for personnel actions (SF-52s) including input to the personnel/payroll system</li> <li>Process corrections including input to the personnel/payroll system, correcting personnel folders; requesting manual pay adjustments; and monitoring related indebtedness</li> <li>Coordinate the resolution of payroll problems with personnel actions rejected by the payroll provider</li> <li>Communicate with the payroll provider on behalf of the customer</li> <li>Process withholding documents</li> <li>Prepare notifications for within-range increases and probationary periods</li> <li>Process court-ordered garnishments, child support and alimony, and other administrative payments and debts and notify the employee</li> <li>Reply to employment verification requests</li> <li>Maintain and ensure the protection of personnel folders</li> </ul> </div> </div> </div> <p id="pay" class="anchor2"><strong><em>Administering Pay and Leave Programs</em></strong></p> <p>We provide expert advice and guidance around the ever-changing federal pay and leave regulations, to ensure your employees are paid on time and correctly and employee leave balances are tracked correctly. We can also administer pay and leave services through state-of-the-art time and attendance systems, including webTA. And for those agencies using these systems, our specialists provide full technical support, ensuring the systems runs smoothly and records are correct.</p> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-more-about-arc-pay-and-leave-administration-136012" aria-controls="id-more-about-arc-pay-and-leave-administration-136012" aria-expanded="false"> More about ARC pay and leave administration </a> <div id="id-more-about-arc-pay-and-leave-administration-136012" class="collapse"> <div class="collapse-details"> <p>Our pay and leave services include:</p> <ul> <li>Training</li> <ul> <li>Develop and deliver time and attendance user training prior to and after system implementations</li> <li>Deliver pay entitlement and leave program training for timekeepers and managers</li> </ul> <li>Ensuring timely timecard transmittal to the payroll provider</li> <li>Providing advice and guidance to managers, timekeepers, and employees on leave programs and premium pay issues in accordance with regulations and customer agency policies</li> <li>Coordinating and administering the Voluntary Leave Transfer Program and Emergency Leave Transfer Program (when applicable).</li> </ul> </div> </div> </div> <p id="hiring" class="anchor2"><strong><em>Finding the Right Staff</em></strong></p> <p>Have specific staffing questions? You may find the answers you need in the documents and videos on the <a href="/services/human-resources/staff-and-classification-job-aids/">Staff Acquisition and Classification page</a>.</p> <p>Let us be your hiring department and access untapped sources of talent for your organization. Our staffing experts understand and adhere to the strict federal recruitment and selection standards, from working with internal policies and negotiated agreements, to filling positions using external sources.</p> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-more-about-arc-staff-acquisition-970279" aria-controls="id-more-about-arc-staff-acquisition-970279" aria-expanded="false"> More about ARC staff acquisition </a> <div id="id-more-about-arc-staff-acquisition-970279" class="collapse"> <div class="collapse-details"> <p>Our hiring services include:</p> <ul> <li>Helping managers decide where and how to advertise vacancies</li> <li>Preparing vacancy announcements and upload to <a href="https://www.usajobs.gov" target="_blank" rel="noopener noreferrer">USAJOBS</a></li> <li>Helping managers develop evaluation criteria (definitions of specialized experience, questions for automated staffing systems, etc.)</li> <li>Determining eligibility and minimum qualifications</li> <li>Preparing certificate of eligibility for applicants <li>Finalizing selections, including sending confirmation letters</li> <li>Administering special emphasis hiring programs (e.g., Interns, Recent Graduates, Veterans Programs, Schedule A Disability)</li> <li>Setting pay, including providing guidance on pay flexibilities (e.g., recruitment and retention incentives and superior qualifications appointments)</li> <li>Preparing career ladder promotion reminders for selections to positions with career ladder promotion eligibility</li> </ul> </div> </div> </div> <p id="benefits" class="anchor2"><strong><em>Managing Employee Benefits</em></strong></p> <p>We understand the intricacies of the federal benefits system and can oversee your benefits programs for you. This includes working with employees to address day-to-day benefits needs and answer specific questions about things like your:</p> <ul> <li>Thrift savings plan</li> <li>Flexible spending accounts</li> <li>Health insurance</li> <li>Dental and vision insurance</li> <li>Life insurance</li> <li>Long-term care insurance</li> <li>Retirement</li> </ul> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-more-about-arc-employee-benefits-services-870616" aria-controls="id-more-about-arc-employee-benefits-services-870616" aria-expanded="false"> More about ARC employee benefits services </a> <div id="id-more-about-arc-employee-benefits-services-870616" class="collapse"> <div class="collapse-details"> <p>Our benefits management services include:</p> <ul> <li>Verifying employee retirement data and ensuring the proper civilian and military credit</li> <li>Preparing retirement estimates and counseling employees planning for retirement</li> <li>Preparing retirement paperwork</li> <li>Resolving complex benefit issues, including those related to health benefits, life insurance and retirement code errors</li> <li>Working with family members and beneficiaries to ensure they obtain the appropriate benefits in the event of a death</li> </ul> </div> </div> </div> <p id="workers-comp" class="anchor2"></p> <p><strong><em>Overseeing Workers' Compensation Programs</em></strong></p> <p>We ensure employees and supervisors get the help they need for a workplace injury or illness. This includes managing your return-to-work program to ensure employees' prompt, safe return. We often liaise with the Department of Labor, processing, reviewing, and monitoring active claims and long-term cases involving salary compensation and medical benefits.</p> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-more-about-arc-workers--compensation-services-106511" aria-controls="id-more-about-arc-workers--compensation-services-106511" aria-expanded="false"> More about ARC workers' compensation services </a> <div id="id-more-about-arc-workers--compensation-services-106511" class="collapse"> <div class="collapse-details"> <p>The workers' compensation support we provide includes:</p> <ul> <li>Advising and assisting employees completing the forms required to process Office of Workers' Compensation Programs (OWCP) claims</li> <li>Filing, challenging, and refuting Continuation of Pay (COP) for OWCP claims.</li> <li>Reviewing, monitoring, and reporting activity regarding OWCP claims.</li> <li>Reviewing and analyzing quarterly Department of Labor chargeback reports.</li> <li>Monitoring OWCP claims to determine potential return to work, erroneous charges, and fraudulent activity.</li> <li>Notifying OWCP and customers of specific activity around employment, retirement, fraudulent activity, and/or death.</li> </ul> </div> </div> </div> <p>For a more detailed information about ARC’s human resources services, please read our <a href="/files/services/25-hr-ssd-final.pdf" target="_blank">service description</a>.</p> </div> </section> <section class="callout-testimonial my-3 bg-arc-green-light text-white"> <div class="container px-3 pb-2 py-md-2"> <div class="row justify-content-center align-items-center"> <div class="col-md-auto text-center"> <img class="callout-testimonial-image" src="/images/customer-logos/hud.jpg" alt="Department of Housing and Urban Development"> </div> <div class="col-md"> <blockquote> <p class="callout-testimonial-quote mb-3">"I want to share my appreciation and thanks for the outstanding customer service provided by [a member] of your team. He has provided me with the best service ever. He is responsive, patient, knowledgeable, and goes out-of-his way to make sure that I totally understand the process, forms, and critical issues as I approach my retirement. I feel fortunate that he is my representative and I'm well taken care of. Thank you so very much."</p> <footer class="font-weight-bold">- Department of Housing and Urban Development</footer> </blockquote> </div> </div> </div> </section> <section class="logos-carousel multi-carousel-container" role="group" aria-roledescription="carousel"> <div class="container position-relative px-5 py-5"> <h2 class="text-arc-green">Our Customers</h2> <div id="carousel-one" class="multi-carousel"> <div class="multi-carousel-inner row w-100 mx-auto"> <div class="multi-carousel-item col-12 col-sm-6 col-md-4 col-lg-3" role="group" aria-roledescription="slide" aria-label="Bureau of Consumer Financial Protection logo"> <img src="/images/customer-logos/cfpb.png" class="img-fluid mx-auto d-block border border-arc-gray-light rounded-circle" alt="Bureau of Consumer Financial Protection logo"> </div> <div class="multi-carousel-item col-12 col-sm-6 col-md-4 col-lg-3" role="group" aria-roledescription="slide" aria-label="Department of Agriculture - OCIO, CTS logo"> <img src="/images/customer-logos/usda.png" class="img-fluid mx-auto d-block border border-arc-gray-light rounded-circle" alt="Department of Agriculture - OCIO, CTS logo"> </div> <div class="multi-carousel-item col-12 col-sm-6 col-md-4 col-lg-3" role="group" aria-roledescription="slide" aria-label="Department of Housing & Urban Development logo"> <img src="/images/customer-logos/hud.jpg" class="img-fluid mx-auto d-block border border-arc-gray-light rounded-circle" alt="Department of Housing & Urban Development logo"> </div> <div class="multi-carousel-item col-12 col-sm-6 col-md-4 col-lg-3" role="group" aria-roledescription="slide" aria-label="Department of the Treasury -- Bureau of Engraving and Printing logo"> <img src="/images/customer-logos/bep.png" class="img-fluid mx-auto d-block border border-arc-gray-light rounded-circle" alt="Department of the Treasury -- Bureau of Engraving and Printing logo"> </div> <div class="multi-carousel-item col-12 col-sm-6 col-md-4 col-lg-3" role="group" 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