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field--label-hidden field--items"> <div class="field--item"> <div class="component-row component-row__display__fluidcenter section-navigation component-row__has-header effect_none is_half_height"> <div class="background-component background__image" style="background:url('/sites/default/files/2021-12/lost.jpg') no-repeat center top / cover; height: 100%;"></div> <div class="component-row__row"> <div class="component-row__column component-row__center section-has-no-column col-md-12 col-sm-12 col-xs-12"> <div class="box-effects-wrapper "> <div class="cern-component-header-blocks component-header"> <div id="header-blocks--2" class="owl-carousel owl-theme component-header__carousel header-carousel"> <div class="header-block"> <div class="header-block__title"> <h3 class="header-block__name" > <span>LOST AND FOUND</span> <span class="header-block__name__underline"></span> </h3> </div> Off </div> </div> </div> <a class="endof-cern-header-blocks"></a> </div> </div> </div> </div> </div> <div class="field--item"> <div class="component-row component-row__display__fluidcenter section-navigation effect_none"> <div class="component-row__row"> <div class="component-row__column component-row__center section-has-no-column col-md-12 col-sm-12 col-xs-12"> <div class="box-effects-wrapper "> <div class="text-component text-component-page clearfix"> <div class="text-component-text cern_full_html"> <p> </p> <p class="text-align-justify">The Lost and Found Service supports the central registration of lost, disappeared or stolen property and is also responsible for the registration, storage and retrieval of found objects.</p> <h3 class="text-align-justify">In case of theft or loss: </h3> <p class="text-align-justify">To declare the loss or theft of an object inside CERN or the loss or theft of an object owned by CERN, please ill in the following form:</p> <p class="text-align-justify"><a href="https://cern.service-now.com/service-portal?id=sc_cat_item&name=declaration_by_fire_brigade&se=lost-found">Declaration of loss or theft</a></p> <p class="text-align-justify"> </p> <h3 class="text-align-justify">Reporting a lost or stolen access card: </h3> <p>Any problem concerning access cards and possible refusal of access to an area, building or experiment at CERN should be reported to: <a href="mailto:access.control.support@cern.ch">access.control.support@cern.ch</a></p> <p class="text-align-justify">Declarations or theft or loss of an access card have to registered, as soon as the facts are known via the <a href="https://cern.service-now.com/service-portal?id=sc_cat_item&name=declaration_by_fire_brigade&se=lost-found">Declaration of loss or theft form</a> or at the <a href="https://cern.service-now.com/service-portal?id=service_desk">Service Desk</a>. </p> <p class="text-align-justify">After the declaration has been made, the individual concerned must go to the <a href="https://cern.service-now.com/service-portal?id=service_element&name=person-car-registration">Access Card Service</a> to obtain a new card. The old card is then deactivated. </p> <h3><br> Found objects</h3> <p>All found objects must be handed in to the <a href="https://cern.service-now.com/service-portal?id=service_desk">Service Desk</a> (Meyrin site, building 55, 2nd floor), during CERN working days from 7.30 a.m. to 6.30 p.m. Outside these hours, to the security guard on duty at Gate B, <a href="https://maps.web.cern.ch/?n=%5b%27533%27%5d">Building 533</a> - Meyrin site. </p> <p>A found object report will then be recorded on a ticket with the following information: </p> <ul> <li>place where it was found</li> <li>date found</li> <li>name of the depositor</li> <li>detailed description of the object</li> </ul> <p>If the owner is identified, the Service Desk will contact the owner directly.</p> <p>CERN allows a time limit for the safekeeping of lost and found items, depending on their nature. For example, official documents, payment/travel documents, medical certificates, medicines and any health-related equipment will be kept for 15 days. 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