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Find the right office to meet your needs.</div></li></ul></li><li class="top-menu-divider three"><ul><li><a href="https://www.renishaw.com/en/15545.aspx"><span class="nav-title">Supplier portal</span></a><div class="nav-desc">Information for suppliers, or potential suppliers, to Renishaw.</div></li></ul></li></ul></li></ul></nav><nav id="bc-bar" itemscope="" itemtype="http://data-vocabulary.org/Breadcrumb" role="navigation"><div class="bc-inner"><a class="bc-link" href="/en/renishaw-enhancing-efficiency-in-manufacturing-and-healthcare--1030" itemprop="url"><span itemprop="title">Home</span></a><span class="bc-spacer">-</span><a class="bc-link" href="/en/support-and-service--17289" itemprop="url"><span itemprop="title">Support and service</span></a><span class="bc-spacer">-</span><a class="bc-link" href="/en/assistance-and-repairs--41396" itemprop="url"><span itemprop="title">Assistance and repairs</span></a><span class="bc-spacer">-</span><strong class="bc-current">Repairs</strong></div></nav><article id="main"><h1 id="page-title">Repairs</h1><div id="Region64" class="region"><div class="region-inner"><div id="ElementHTML122704" class="sb-style-hero-text grid g1 sb-element-type-html"><div class="htmlInner"><p>Renishaw offers a range of repair and refurbishment services to ensure performance and compliance with your quality assurance and business requirements. </p></div></div></div></div><div id="Region63" style="background-image:url(/media/img/gen/f4556baf3da24dfdbcbf5df1fecc267e.png);background-repeat:no-repeat;background-position:50% 50%;min-height:350px;*height:350px" class="region"><div class="region-inner"></div></div><div id="Region17" class="region"><div class="region-inner"><div id="ElementHTML122705" class="sb-style-hero-text grid g1 sb-element-type-html"><div class="htmlInner"><p>All repairs and refurbishments are carried out by skilled technicians at all of our service centres across the world.</p></div></div><div id="ElementHTML122706" class="grid g1 sb-element-type-html"><div class="htmlInner"><h2>Repair services</h2><p>Different levels of service are offered, depending upon the product type being returned:</p><ul><li>Repair – A full assessment will be carried out with only the failed part being replaced</li><li>Refurbishment – Faulty parts will be replaced but a level of refurbishment will be implemented so the unit is to the latest Renishaw build standard</li><li>Repair-by-Exchange (RBE) – Upon Renishaw receiving a faulty unit a refurbished unit is sent as a replacement</li><li>Advanced Repair-by-Exchange – Refurbished unit is sent to the customer, before the faulty unit is received at Renishaw</li><li>Loan unit – A temporary loan of a unit whilst the faulty product is being repaired or refurbished</li></ul><p>Renishaw refurbished units have been updated to the latest build standard and benefit from a longer warranty than those offered on repairs.</p><p>All of our offices hold RBE stock locally, providing our customers with a fast and efficient turnaround to minimise downtime and in some regions, we can offer next-day delivery.<br /></p><p>To discover what is available to you, complete an enquiry form with your requirements or contact your local office.</p></div></div></div></div><div id="Region19" class="region"><div class="region-inner"><div id="ElementNavigation124695" class="grid g1 sb-element-type-navigation"><h2 class="nav-cta-title"></h2><div class="nav-cta nav-size-2" style="Width:100%"><a class="nav-item nav-first item-width-auto" href="https://www.renishaw.com/en/contact-us--7400?purpose=4&productname=Repair" target="_self" title="">Enquiry form</a><a class="nav-item nav-last item-width-auto" href="/en/worldwide-offices--6438" target="_self" title="">Worldwide offices</a></div></div> <div id="ElementHTML131815" class="grid g1 sb-element-type-html"><div class="htmlInner"><h2><strong>Returning a product to Renishaw</strong></h2><p>Please contact your local office to confirm the correct shipping address for your region. In addition, we ask that:</p><ul><li>Products are packaged safely and securely to prevent possible damage in transport, using the original Renishaw packaging, if available.</li><li>Where applicable inclusion of signed de-contamination forms.</li><li>All batteries are removed.</li><li>An advice slip is included, detailing:</li></ul><div style="margin-top: 0cm; margin-left: 2em;" type="circle"><ul type="square" style="margin-top: 0cm;"><li><i>The return address and a contact email / telephone number </i></li><li><i>The reason for the return</i></li><li><i>Any relevant correspondence that you may already have had with Renishaw</i></li></ul></div><ul><li>If an RMA has been supplied, the number is written on the box and/or on the paperwork.</li></ul></div></div></div></div><div id="Region108" class="region"><div class="region-inner"></div></div><div id="Region109" class="region"><div class="region-inner"></div></div><div id="Region110" class="region"><div 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