Statcounter Support

<!DOCTYPE html> <head> <title>Statcounter Support</title> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="utf-8"> <meta name="Author" content="Statcounter"> <meta name="Keywords" content="my, projects, support"> <meta name="Description" content="Statcounter Support"> <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=0"> <meta name="referrer" content="origin-when-cross-origin"> <meta property="og:image" content="https://www.statcounter.com/images/og_image.png"> <meta property="og:locale" content="en_IE"> <meta property="og:type" content="website"> <meta property="og:title" content="Statcounter - Web Analytics Made Easy"> <meta property="og:description" content="A free yet reliable invisible web tracker, highly configurable hit counter and real-time detailed web stats."> <meta property="og:url" content="http://statcounter.com/"> <meta property="og:site_name" content="Statcounter"> <link rel="preconnect" href="https://ajax.aspnetcdn.com"> <link rel="preload" href="//statcounter.com/css/packed/statcounter-d25539c3ae.css" as="style"> <link rel="preload" href="/css/sticky-nav.css?cb=098824195" as="style"> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-155370589-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-155370589-1');</script><link rel="shortcut icon" href="https://www.statcounter.com/images/favicon.png?v=1" type="image/x-icon"><link rel="apple-touch-icon-precomposed" href="https://www.statcounter.com/images/apple-touch-icon-144x144-precomposed.png?v=1"> <link rel="alternate" type="application/rss+xml" title="Statcounter Blog RSS Feed" href="https://blog.statcounter.com/feed/"><link rel="stylesheet" href="//statcounter.com/css/packed/statcounter-d25539c3ae.css"><link rel="stylesheet" href="/css/modal.app.css?5984"><link rel="stylesheet" href="/css/sticky-nav.css?cb=098824195"> <script src="https://ajax.aspnetcdn.com/ajax/jQuery/jquery-2.1.3.min.js"></script> <script src="https://ajax.aspnetcdn.com/ajax/jquery.ui/1.11.2/jquery-ui.min.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/statcounter-758f2ac613.js"></script><script type="text/javascript" src="/js/packed/sc-perf-15d6a5f857.js"></script><script type="text/javascript" src="/js/sticky-nav-inline.jquery.js"></script><script type="text/javascript" src="/js/scroll-with-stickynav-inline.jquery.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/support.jquery-8f95e6237d.js"></script></head> <body id="section-support" class="page-internal page-support page-support-index sticky-nav"><header><div id="sticky-nav"><div id="mobile-menu"><a href="/login/?PHPSESSID=mlm66kog741ea6kg5hfeome84d" id="login">Log In</a><div id="mobile-menu-accordion"><h3>Product</h3> <div> <ul> <li><a href="/features/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Features</a></li> <li><a href="/pricing/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Pricing</a></li> <li id="how-it-works-accordion" class="mobile-sub-menu"><a href="/how-it-works/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">How It Works</a> <ul> <li><a href="/how-it-works/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">How does Statcounter work?</a></li> <li><a href="/free-invisible-web-tracker/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Reliable web tracker</a></li> <li><a href="/free-hit-counter/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Fast hit counter</a></li> <li><a href="/free-web-stats/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Free web stats</a></li> <li><a href="/statcounter-vs-google-analytics/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Statcounter vs Google Analytics</a></li> <li><a href="/ip-address-tracker/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">IP Address Tracker</a></li> </ul> </li> <li><a href="/about/recommendations/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Our Customers</a></li><li><a href="/success-stories/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Success Stories</a></li><li><a href="/demo/summary/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Demo</a></li> </ul> </div> <h3>Company</h3> <div> <ul> <li><a href="/about/mission/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Mission</a></li> <li><a href="/press-release/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Press Releases</a></li> <li><a href="/careers/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Careers</a></li> <li><a href="/about/legal/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Legal</a></li> <li><a href="/about/link-to-us?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Link To Us</a></li> <li><a href="https://gs.statcounter.com/" target="_blank">Global Stats</a></li> </ul> </div> <h3>Support</h3> <div> <ul> <li class="mobile-sub-menu accordion"><a>Installation</a> <ul> <li><a href="/default/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Default Installation Guide</a></li> <li><a href="/install-guides/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Platform Installation Guides</a></li> </ul> </li> <li class="mobile-sub-menu accordion"><a>Using Statcounter</a> <ul><li><a href="/support/using-statcounter/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Using Statcounter</a></li><li><a href="/support/analyze-your-first-visitors/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Analyze Your First Visitors</a></li><li><a href="/support/install-the-mobile-app/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Install the Mobile App</a></li><li><a href="/support/ignore-your-own-visits/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Ignore your own visits</a></li><li><a href="/support/explore-visitor-paths/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Explore Visitor Paths</a></li><li><a href="/support/configure-your-email-reports/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Configure your email reports</a></li><li><a href="/support/filter-your-reports/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Filter Your Reports</a></li><li><a href="/support/add-visitor-labels-and-alerts/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Add Visitor Labels & Alerts</a></li><li><a href="/support/add-another-project/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Add Another Project</a></li><li><a href="/support/sync-your-google-keyword-data/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Sync Your Google Keyword Data</a></li><li><a href="/support/set-up-multiple-users/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Set Up Multiple Users </a></li><li><a href="/support/view-google-ads-keywords-in-statcounter/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">View Google Ads Keywords in Statcounter</a></li><li><a href="/support/analyze-landing-pages/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Analyze Your Landing Pages</a></li><li><a href="/support/live-update/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Watch a live update of your visitors</a></li><li><a href="/support/track-conversion-rate/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Track Your Conversion Rate</a></li><li><a href="/support/detect-click-fraud/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Detect Click Fraud</a></li><li><a href="/support/session-replay/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Session Replay Guide</a></li><li><a href="/support/session-replay-filters/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Zone in on the important sessions to watch with filters</a></li></ul> </li> <li id="knowledge-base-accordion" class="mobile-sub-menu accordion"><a href="/support/faq/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">FAQ</a> <ul> <li><a href="/support/faq/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">General</a></li> <li><a href="/support/faq/?filter=Installation&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Installation</a></li> <li><a href="/support/faq/?filter=Configuration&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Configuration</a></li> <li><a href="/support/faq/?filter=Upgrade&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Upgrade</a></li> <li><a href="/support/faq/?filter=Bugs&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Bugs</a></li> <li><a href="/support/faq/?filter=Statistics&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Statistics</a></li> <li><a href="/support/faq/?filter=Billing&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Billing</a></li> <li><a href="/support/faq/?filter=Forum&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Forum</a></li> <li><a href="/support/faq/?filter=Definitions&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Definitions</a></li> <li><a href="/support/faq/?filter=Advertising&PHPSESSID=mlm66kog741ea6kg5hfeome84d">Advertising</a></li> </ul> </li> <li><a href="//api.statcounter.com/" target="_blank">API</a></li> <li><a href="/support/contact/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Contact Us</a></li> </ul> </div><h3>Explore</h3><div><ul><li><a href="https://statcounter.com/google-analytics-alternatives">Google Analytics Alternatives</a></li><li><a href="https://statcounter.com/statcounter-vs-google-analytics">Statcounter vs Google Analytics</a></li><li><a href="https://blog.statcounter.com/">Statcounter Blog</a></li></ul></div></div><div class="mobile-menu-signup"> <a href="/sign-up/?PHPSESSID=mlm66kog741ea6kg5hfeome84d" class="btn btn-green">Try it for Free!</a> </div></div><div class="row clearfix"> <div class="col col-span-9 col-nav"><nav id="nav-main"> <ul class="clearfix"><li id="nav-app-return"><a href="/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Home</a></li><li id="nav-product"><a href="/features/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Features</a></li> <li id="pricing"><a href="/pricing/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Pricing</a></li> <li id="nav-demo"><a href="/demo/summary/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Demo</a></li> <li id="nav-sign-up"><a href="/sign-up/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Try it for FREE!</a></li> <li id="nav-log-in"><a href="/login/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Log In</a></li></ul> </nav></div> <div class="col col-span-3 col-logo"> <div id="logo-statcounter-2017"> <a href="/support/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Statcounter</a> </div> </div> <div id="navicon"> <span>Menu</span> </div> </div> </div><div id="header-content"><div class="row clearfix"> <div class="col col-span-12"><h2>Support</h2><h3 class="support-searchbox"><form id ="knowledge-base-search" method="get" class="inline-form" action="/support/search/"><input type="hidden" name="PHPSESSID" value="mlm66kog741ea6kg5hfeome84d" /><input type="text" name="search_text" id="search_text" size="65" value="" minlength="1" maxlength="65" placeholder="Search Support" title="" class="textbox input" autocapitalize="on"> <input type="submit" class="no-image"></input></form></h3> </div> </div></div></header><div id="support-index-content-container"> <div class="support-panel" id="panel-installation"> <div><a href="/default/?PHPSESSID=mlm66kog741ea6kg5hfeome84d"><div class="panel-image"><img src="/images/support/panel_installation.svg"></div></a></div> <div class="category-desc"><h3>Installation</h3></div> <div class="category-desc"><p>Whether you're installing Statcounter directly on your website, or via a web platform such as WordPress or Wix, our guides provide step-by-step instructions.</p></div> <div class="category-desc category-desc-last"><a href="/default/?PHPSESSID=mlm66kog741ea6kg5hfeome84d"><span class="btn">View Guides</span></a></div> </div> <div class="support-panel" id="panel-using-statcounter"> <div><a href="/support/using-statcounter/?PHPSESSID=mlm66kog741ea6kg5hfeome84d"><div class="panel-image"><img src="/images/support/panel_using_statcounter.svg"></div></a></div> <div class="category-desc"><h3>Using Statcounter</h3></div> <div class="category-desc"><p>Explore Statcounter feature-by-feature with helpful guides that provide how-to basics and useful tips to help you get the most out of your reports.</p></div> <div class="category-desc category-desc-last"><a href="/support/using-statcounter/?PHPSESSID=mlm66kog741ea6kg5hfeome84d"><span class="btn">View Guides</span></a></div> </div> <div class="support-panel" id="panel-faqs"> <div><a href="/support/faq/?PHPSESSID=mlm66kog741ea6kg5hfeome84d"><div class="panel-image"><img src="/images/support/panel_faq.svg"></div></a></div> <div class="category-desc"><h3>FAQs</h3></div> <div class="category-desc"><p>Answers to the majority of questions we receive have been answered before and can be found in our extensive, searchable FAQS.</p></div> <div class="category-desc category-desc-last"><a href="/support/faq/?PHPSESSID=mlm66kog741ea6kg5hfeome84d"><span class="btn">View FAQ</span></a></div> </div> </div> <div id="contact-support-banner"> <div class="row clearfix"> <div class="col col-span-12"> <h2>Didn't find your answer here?</h2> <h3>Our support team is here to help you!</h3> <a href="/support/contact/?PHPSESSID=mlm66kog741ea6kg5hfeome84d" id="email-support">Contact Support</a> </div> </div> </div><footer> <div class="row clearfix"> <div class="col col-span-3"> <h3 id="product-title">Product</h3> <ul id="product-menu"> <li><a href="/features/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Features</a></li> <li><a href="/pricing/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Pricing</a></li> <li><a href="/how-it-works/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">How It Works</a></li> <li><a href="/about/recommendations/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Our Customers</a></li><li><a href="/success-stories/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Success Stories</a></li><li><a href="/demo/summary/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Demo</a></li> </ul> <h3>Get the App</h3> <ul id="mobile-apps" class="clearfix"> <li id="app-ios"><a href="https://itunes.apple.com/ie/app/statcounter-free-real-time/id903409665?mt=8" target="_blank">Statcounter iOS App</a></li><li id="app-android"><a href="https://play.google.com/store/apps/details?id=com.statcounter.statcounterapp" target="_blank">Statcounter Android App</a></li><li id="app-windows"><a href="https://www.microsoft.com/en-us/store/p/statcounter-web-analytics/9nblggh5q10j" target="_blank">Statcounter Windows App</a></li> </ul> </div> <div class="col col-span-3"> <h3>Company</h3> <ul> <li><a href="/about/mission/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Mission</a></li> <li><a href="/press-release/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Press Releases</a></li> <li><a href="/careers/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Careers</a></li> <li><a href="/about/legal/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Legal</a></li> <li><a href="/about/link-to-us?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Link To Us</a></li> <li><a href="https://gs.statcounter.com/" target="_blank">Global Stats</a></li> </ul> </div> <div class="col col-span-3"> <h3>Support</h3> <ul> <li><a href="/default/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Installation</a></li> <li><a href="/support/using-statcounter/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Using Statcounter</a></li> <li><a href="/support/faq/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">FAQ</a></li> <li><a href="//api.statcounter.com/" target="_blank">API</a></li> <li><a href="/support/contact/?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Contact Us</a></li> </ul> </div> <div class="col col-span-3"> <h3>Explore</h3> <ul><li><a href="/google-analytics-alternatives?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Google Analytics Alternatives</a></li><li><a href="/statcounter-vs-google-analytics?PHPSESSID=mlm66kog741ea6kg5hfeome84d">Statcounter vs Google Analytics</a></li> <li><a href="https://blog.statcounter.com/">Statcounter Blog</a></li> </ul> </div> </div> </footer><div id="sub-footer"> <div class="row clearfix"> <div class="col col-span-6"> <p class="center-text"><span class="nowrap">© Statcounter 1999-2024.</span>   <span class="nowrap">All rights reserved.</span></p> </div><div class="col col-span-6 clearfix"> <ul id="social-links" class="clearfix"> <li id="link-facebook"><a href="https://www.facebook.com/StatCounter-276618292699885/" target="_blank">Statcounter on Facebook</a></li> <li id="link-twitter"><a href="https://twitter.com/statcounter" target="_blank">Statcounter on Twitter</a></li> </ul> </div></div> </div><div id='sc-perf-wh' class='sc-perf session-replay-block'>webf003</div><div id='sc-ttfb-bd' class='sc-perf session-replay-block'>83.932876586914</div> <script type="text/javascript"> if(document.cookie.indexOf("landing=")==-1) { var exdate=new Date(); exdate.setDate(exdate.getDate()+365); document.cookie="landing=" +escape(document.location)+"|||"+escape(document.referrer)+";expires="+exdate.toGMTString()+";path=/;domain=.statcounter.com"; } var sc_project=11601825; var sc_invisible=1; var sc_security="9b281417"; document.write("<sc"+"ript type='text/javascript' src='" + "https://statcounter.com/counter/counter_test.js?cb=7b69f8dd5385'></"+"script>"); </script> <noscript><div class="statcounter"><a title="Web Analytics Made Easy - StatCounter" 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