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</div> </div> </nav> </header>  <div id="strapline"> <div class="container"> <div class="animated fadeInUp"> <div class="module"> <div class="module-content"> <div class="custom" > <div class="row strapline"> <div class="col-sm-3 s-image"> <img src="/images/straplines/legal.png" alt=""/> </div> <div class="col-sm-9"> <h1>Legal Stuff</h1> <p>There is a lot of stuff, legally necessary such as the legal notice, the terms of service, data privacy statement, cancellation terms, customer information, licenses, idea submission and voting rules, showcase submission and discussion terms and information about paying VAT. </p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="middlearea"> <div class="container"> <div class="row"> <div class="col-md-12"> <div class="content-wrapper"> <div id="content-area"> <div id="system-message-container"> </div>  <div id="SobiPro" class="SobiPro articles" data-template="articles"> <div class="spDetails" itemscope="itemscope" itemtype="http://schema.org/Article"><div class="clearfix"></div><div class="spDetailEntry"><h2 class="namefield">Customer Information (Kundeninformation)</h2><div class="spContent" data-role="content"><div class="spClassViewText" data-role="content"><div class="row"> <div class="tab-content legal-staff col-md-12"> <ul class="nav nav-tabs" id="language"> <li role="presentation" class="active"><a href="#german">German</a></li> <li role="presentation"><a href="#english">English</a></li> </ul> <br/> <div class="tab-pane active" id="german"> <p><a href="#identitaet">1. Identit盲t des Unternehmens</a></p> <p><a href="#bestellung">2. Bestellvorgang, Zustandekommen des Vertrags</a></p> <p><a href="#widerruf_download">3. Widerrufsrecht f眉r Verbraucher bei der Lieferung von digitalen Inhalten, die nicht auf einem k枚rperlichen Datentr盲ger geliefert wurden (Download)</a></p> <p><a href="#widerruf_services">4. Widerrufsrecht f眉r Verbraucher beim Kauf von Dienstleistungen</a></p> <p><a href="#speicherung">5. Speicherung des Vertragstextes</a></p> <p><a href="#dservice">6. Kundenservice</a></p> <p><a href="#wichtig">7. Wichtige Hinweise</a></p> <p><strong><a id="identitaet" class="anchor distance-top-lg">1. Identit盲t des Unternehmens</a></strong></p> <p>Bei Bestellungen in unserem Onlineshop kommt der Vertrag zustande mit:</p> <address><strong>Sigsiu.NET GmbH</strong> <br/> Frankfurter Str. 28 <br/> D-64850 Schaafheim <br/> Phone: +49 (0)6073-742362 <br/> Fax: +49 (0)6073-742361 <br/> E-Mail: info[at]sigsiu.net <br/> Internet: <a href="https://www.sigsiu.net/">https://www.sigsiu.net</a> <br/> USt.-Id.: DE269038698 </address> <p><strong><a id="bestellung" class="anchor distance-top-md">2. Bestellvorgang, Zustandekommen des Vertrags</a></strong></p> <p>Mit Ihrer Bestellung geben Sie ein verbindliches Angebot an uns ab, den Vertrag mit Ihnen zu schlie脽en. Wir k枚nnen dieses Angebot annehmen, indem wir Ihnen binnen 24 Stunden nach Eingang Ihrer Bestellung eine Auftragsbest盲tigung per E-Mail zusenden. Der Vertrag kommt mit der Zusendung dieser Auftragsbest盲tigung zustande. </p> <p>脺ber das gew眉nschte Produkt/Mitgliedschaft k枚nnen Sie sich in der jeweiligen Artikelbeschreibung umfangreich informieren. Erwerben k枚nnen Sie unsere Produkte/Mitgliedschaften, indem Sie in der Auflistung aller verf眉gbaren Pl盲ne auf den Button [Subscribe Now] klicken. </p> <p>Im Bestellvorgang selbst geben Sie zun盲chst Ihre Adressdaten ein, wenn Sie noch kein Kunde bei uns sind. Als bestehender Kunde loggen Sie sich 眉ber den Kundenlogin ein. W盲hrend des Bestellvorgangs akzeptieren Sie unsere Allgemeinen Gesch盲ftsbedingungen und das Widerrufsrecht. Um den Einkauf abzuschlie脽en, m眉ssen Sie auf den Button [Subscribe with obligation to pay!] dr眉cken. Damit versenden Sie die Bestellung an uns. Wir schicken Ihnen daraufhin per E-Mail eine Auftragsbest盲tigung zu, durch die der Vertrag zu Stande kommt. </p> <p><strong><a id="widerruf_download" class="anchor">3. Widerrufsrecht f眉r Verbraucher bei der Lieferung von digitalen Inhalten, die nicht auf einem k枚rperlichen Datentr盲ger geliefert wurden (Download)</a></strong></p> <p>Das folgende Widerrufsrecht besteht nur f眉r Verbraucher bei der Lieferung von digitalen Inhalten, die nicht auf einem k枚rperlichen Datentr盲ger geliefert wurden: </p> <br/> <p><strong>Widerrufsbelehrung</strong></p> <br/> <p><strong>Widerrufsrecht</strong></p> <p>Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gr眉nden diesen Vertrag zu widerrufen.</p> <p>Die Widerrufsfrist betr盲gt vierzehn Tage ab dem Tag des Vertragsabschlusses.</p> <p>Um Ihr Widerrufsrecht auszu眉ben, m眉ssen Sie uns (Sigsiu.NET GmbH, Frankfurter Str. 28, D-64850 Schaafheim, Telefon: +49 (0)6073-742362, Telefax: +49 (0)6073-742361, E-Mail: info[at]sigsiu.net) mittels einer eindeutigen Erkl盲rung (z. B. ein mit der Post versandter Brief, Telefax oder E-Mail) 眉ber Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie k枚nnen daf眉r das beigef眉gte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. </p> <p>Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung 眉ber die Aus眉bung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden. </p> <br/> <p><strong>Folgen des Widerrufs</strong></p> <br/> <p>Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschlie脽lich der Lieferkosten (mit Ausnahme der zus盲tzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, g眉nstigste Standardlieferung gew盲hlt haben), unverz眉glich und sp盲testens binnen vierzehn Tagen ab dem Tag zur眉ckzuzahlen, an dem die Mitteilung 眉ber Ihren Widerruf dieses Vertrags bei uns eingegangen ist. F眉r diese R眉ckzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der urspr眉nglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdr眉cklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser R眉ckzahlung Entgelte berechnet. </p> <p>Das Widerrufsrecht erlischt bei einem Vertrag 眉ber die Lieferung von nicht auf einem k枚rperlichen Datentr盲ger befindlichen digitalen Inhalten, wenn der Unternehmer mit der Ausf眉hrung des Vertrags begonnen hat, nachdem der Verbraucher </p> <ol> <li>ausdr眉cklich zugestimmt hat, dass der Unternehmer mit der Ausf眉hrung des Vertrags vor Ablauf der Widerrufsfrist beginnt, und </li> <li>seine Kenntnis davon best盲tigt hat, dass er durch seine Zustimmung mit Beginn der Ausf眉hrung des Vertrags sein Widerrufsrecht verliert. </li> </ol> <p><strong><a id="widerruf_services" class="anchor distance-top-md">4. Widerrufsrecht f眉r Verbraucher beim Kauf einer Dienstleistung (Mitgliedschaft, Support, Online-Inhalte)</a></strong> </p> <p>Das folgende Widerrufsrecht besteht nur f眉r Verbraucher beim Kauf einer Dienstleistung:</p> <br/> <p><strong>Widerrufsbelehrung</strong></p> <br/> <p><strong>Widerrufsrecht</strong></p> <p>Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gr眉nden diesen Vertrag zu widerrufen.</p> <p>Die Widerrufsfrist betr盲gt vierzehn Tage ab dem Tag des Vertragsabschlusses.</p> <p>Um Ihr Widerrufsrecht auszu眉ben, m眉ssen Sie uns (Sigsiu.NET GmbH, Frankfurter Str. 28, D-64850 Schaafheim, Telefon: +49 (0)6073-742362, Telefax: +49 (0)6073-742361, E-Mail: info[at]sigsiu.net) mittels einer eindeutigen Erkl盲rung (z. B. ein mit der Post versandter Brief, Telefax oder E-Mail) 眉ber Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie k枚nnen daf眉r das beigef眉gte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. </p> <p>Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung 眉ber die Aus眉bung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden. </p> <br/> <p><strong>Folgen des Widerrufs</strong></p> <br/> <p>Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschlie脽lich der Lieferkosten (mit Ausnahme der zus盲tzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, g眉nstigste Standardlieferung gew盲hlt haben), unverz眉glich und sp盲testens binnen vierzehn Tagen ab dem Tag zur眉ckzuzahlen, an dem die Mitteilung 眉ber Ihren Widerruf dieses Vertrags bei uns eingegangen ist. F眉r diese R眉ckzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der urspr眉nglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdr眉cklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser R眉ckzahlung Entgelte berechnet. </p> <p>Haben Sie verlangt, dass die Dienstleistungen w盲hrend der Widerrufsfrist beginnen soll, so haben Sie uns einen angemessenen Betrag zu zahlen, der dem Anteil der bis zu dem Zeitpunkt, zu dem Sie uns von der Aus眉bung des Widerrufsrechts hinsichtlich dieses Vertrags unterrichten, bereits erbrachten Dienstleistungen im Vergleich zum Gesamtumfang der im Vertrag vorgesehenen Dienstleistungen entspricht. </p> <p>Das Widerrufsrecht erlischt bei einem Vertrag zur Erbringung von Dienstleistungen, wenn der Unternehmer die Dienstleistung vollst盲ndig erbracht hat und mit der Ausf眉hrung der Dienstleistung erst begonnen hat, nachdem der Verbraucher dazu seine ausdr眉ckliche Zustimmung gegeben hat und gleichzeitig seine Kenntnis davon best盲tigt hat, dass er sein Widerrufsrecht bei vollst盲ndiger Vertragserf眉llung durch den Unternehmer verliert. </p> <p><strong><a id="speicherung" class="anchor distance-top-md">5. Speicherung des Vertragstextes</a></strong></p> <p>Wir speichern Ihre Bestellung und die eingegebenen Bestelldaten. Wir senden Ihnen per E-Mail eine Auftragsbest盲tigung mit allen Bestelldaten zu. Sie haben die M枚glichkeit sich die Allgemeinen Gesch盲ftsbedingungen vor dem Absenden der Bestellung an uns auszudrucken. Ebenso haben Sie die M枚glichkeit sich die Bestellung nach dem Absenden der Bestellung an uns auszudrucken. Schlie脽lich haben Sie 眉ber Ihr Kundenkonto jederzeit Zugriff auf die von Ihnen get盲tigten Bestellungen. </p> <p><strong><a id="dservice" class="anchor distance-top-md">6. Kundenservice</a></strong></p> <p>Bei Fragen, Beschwerden oder Reklamationen nehmen Sie bitte Kontakt zu uns auf. Sie haben als Kunde die M枚glichkeit eine Email an after-sales-question[at]sigsiu.net zu schreiben. </p> <p><strong><a id="wichtig" class="anchor distance-top-md">7. Wichtige Hinweise</a></strong></p> <p>(1) Eine R眉ckgabe von bereits heruntergeladener Software bzw. einer Clubmitgliedschaft ist nicht m枚glich. Deshalb besteht f眉r Sie beim Download von Software grunds盲tzlich auch das oben bezeichnete Widerrufsrecht nicht. </p> <p>(2) Bitte lesen Sie die Produkt-Voraussetzungen der angebotenen Produkte/Mitgliedschaften sorgf盲ltig. Wenn Sie nicht sicher sind, ob Ihr Server die notwendigen Voraussetzungen erf眉llt, fragen Sie bitte Ihren Provider. </p> <p>F眉r die meisten unserer Produkte ist eine Demo-Site verf眉gbar. Bitte sehen Sie sich das Produkt dort erst an bevor Sie kaufen. Lesen Sie bitte vor dem Kauf auch die auf unseren Seiten verf眉gbaren Produktbeschreibungen. </p> <p>Falls Sie weitere Fragen bez眉glich der Funktionalit盲t haben, wenden Sie sich bitte vor dem Kauf direkt an uns. Nutzen Sie hierzu unser Kontaktformular (https://www.sigsiu.net/contact-us). </p> <p>(3) Sofern Sie 眉ber die Paypal Bezahlmethode "Bank眉berweisung" gezahlt haben, bleibt die Zahlung offen bis das Geld von Ihrem Konto abgebucht und unserem Paypal Konto gutgeschrieben wurde. Dies dauert in der Regel 4-12 Arbeitstage. Die Freischaltung des Zugangs zum Club erfolgt erst nach Geldeingang auf unserem Bank-Konto oder unserem PayPal-Konto. </p> </div> <div class="tab-pane" id="english"> <p><a href="#identity">1. Identity of the company</a></p> <p><a href="#process">2. Order process, formation of the contract</a></p> <p><a href="#cancellation_download">3. Cancellation terms and conditions for consumers on delivery of digital content (downloads)</a></p> <p><a href="#cancellation_service">4. Cancellation terms and conditions for consumers on purchase of services</a></p> <p><a href="#storing">5. Storing of the contract wording</a></p> <p><a href="#service">6. Customer service</a></p> <p><a href="#important">7. Important information</a></p> <p><strong><a id="identity" class="anchor distance-top-lg">1. Identity of the company</a></strong></p> <p>In the case of orders in our on-line shop, the contract comes into being with:</p> <address><strong>Sigsiu.NET GmbH</strong> <br/> Frankfurter Str. 28 <br/> D-64850 Schaafheim <br/> Phone: +49 (0)6073-742362 <br/> Fax: +49 (0)6073-742361 <br/> Email: info[at]sigsiu.net <br/> Internet: <a href="https://www.sigsiu.net/">https://www.Sigsiu.NET</a> <br/> VAT-ID: DE269038698 </address> <p><strong><a id="process" class="anchor distance-top-md">2. Order process, formation of the contract</a></strong></p> <p>By your order you make a binding offer to us to enter into the contract with you. We may accept this offer by sending a confirmation of contract to you by email within 24 hours of our receiving your order. The contract comes into being when this confirmation of order is sent. </p> <p>You may obtain comprehensive information about the desired product in the respective article description. You can purchase our products (subscriptions) by clicking on the [Subscribe Now] button within the subscriptions description page. </p> <p>In the order process itself, first enter your address details if you are not yet one of our existing customers. If you are an existing customer you log in via the customer log-in. During the order process you accept our Standard Terms and Conditions. In order to conclude the purchase you must click the [Subscribe with obligation to pay!] button. By doing this, you transmit the order to us. We then send you by email a confirmation of order by means of which the contract is brought into being. </p> <p><strong><a id="cancellation_download" class="anchor distance-top-md">3. Cancellation terms and conditions for consumers on delivery of digital content (downloads)</a></strong> </p> <p>The following cancellation terms are only for consumers on delivery of digital content which is not supplied on a tangible medium:</p> <br/> <p><strong>Cancellation terms and conditions</strong></p> <br/> <p><strong>Right of cancellation</strong></p> <p>You may revoke your contract statement within a period of fourteen days without giving reasons.</p> <p>The withdrawal period is fourteen days from the date of conclusion of the contract.</p> <p>To exercise your right of cancellation, you must inform us (Sigsiu.NET GmbH, Frankfurter Str 28, D- 64850 Schaafheim, phone: +49 (0)6073-742362, Fax: +49 (0)6073-742361, email: info[at]sigsiu.net) by means of a clear explanation (e.g., consigned by post mail, fax or email) of your decision to withdraw from this contract. You can use the enclosed specimen form for that, but this is not mandatory. </p> <p>In order to comply with the time limit for cancellation, it is sufficient to post the message about the exercise of the right of cancellation before the withdrawal deadline. </p> <br/> <p><strong>Consequences of cancellation</strong></p> <br/> <p>If you withdraw from this contract, we refund you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the very low standard delivery offered by us) immediately, at the latest within fourteen days from the date on which we have received the message of your cancellation of this contract. For this refund, we use the same payment method that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged fees for this refund. </p> <p>The right of cancellation expires in a contract for the supply of digital content on a non-tangible disk, if the entrepreneur has started the execution of the contract, after the consumer </p> <ol> <li>has expressly agreed that the entrepreneur begins with the execution of the contract before the end of the withdrawal period, and </li> <li>has confirmed his knowledge that he loses his right of withdrawal by his/her agreement with the start of execution of the contract. </li> </ol> <p><strong><a id="cancellation_service" class="anchor distance-top-md">4. Cancellation terms and conditions for consumers on purchase of services (membership, support, online content)</a></strong> </p> <p>The following cancellation terms are only for consumers on purchase of services:</p> <br/> <p><strong>Cancellation terms and conditions</strong></p> <br/> <p><strong>Right of cancellation</strong></p> <p>You may revoke your contract statement within a period of fourteen days without giving reasons.</p> <p>The withdrawal period is fourteen days from the date of conclusion of the contract.</p> <p>To exercise your right of cancellation, you must inform us (Sigsiu.NET GmbH, Frankfurter Str 28, D- 64850 Schaafheim, phone: +49 (0)6073-742362, Fax: +49 (0)6073-742361, email: info[at]sigsiu.net) by means of a clear explanation (e.g., consigned by post mail, fax or email) of your decision to withdraw from this contract. You can use the enclosed specimen form for that, but this is not mandatory. </p> <p>In order to comply with the time limit for cancellation, it is sufficient to post the message about the exercise of the right of cancellation before the withdrawal deadline. </p> <br/> <p><strong>Consequences of cancellation</strong></p> <br/> <p>If you withdraw from this contract, we refund you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the very low standard delivery offered by us) immediately, at the latest within fourteen days from the date on which we have received the message of your cancellation of this contract. For this refund, we use the same payment method that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged fees for this refund. </p> <p>Did you request the services to begin during the withdrawal period, so you have to pay us a reasonable amount which corresponds to the share of the service, compared to the total extent of the service as provided in the contract, already provided up to the date on which you notify us of the execution of the right of withdrawal. </p> <p>The right of cancellation expires in a contract for the provision of services, if the entrepreneur has performed the service fully and has started the execution of the service only after the consumer has given his explicit consent, and has confirmed at the same time his knowledge that he loses his right of cancellation with the complete performance of the contract by the entrepreneur. </p> <p><strong><a id="storing" class="anchor distance-top-md">5. Storing of the contract wording</a></strong></p> <p>We store your order and the order data entered. We send you an order confirmation by email containing all the order information. You have the opportunity to print the Standard Terms and Conditions out before sending the order to us. Likewise, you have the opportunity to print out the order after sending the order to us. Finally, you may at any time access the orders you have made via your customer account. </p> <p><strong><a id="service" class="anchor distance-top-md">6. Customer service</a></strong></p> <p>Please contact us if you have any queries or complaints, or if you wish to make a claim. As a customer, you have the possibility to write an email to after-sales-question[at]sigsiu.net. </p> <p><strong><a id="important" class="anchor distance-top-md">7. Important information</a></strong></p> <p><strong>(1) Restitution of already downloaded software or a club membership isn't possible at all. For that, in principle the above-mentioned right of cancellation does not apply to download of software.</strong></p> <p>(2) Please read the system requirements stated in the product description to check whether the software can be operated on your systems. If you are unsure about having the necessary requirements, please ask your provider. </p> <p>For the most of our products a demo site is available. Please check out the products on the demo site before buying. Read also the on our sites available product descriptions. </p> <p>If you have questions concerning the functionality, please contact us before purchasing via our contact form (https://www.sigsiu.net/contact-us). </p> <p>(3) If you paid via Paypal payment method "eCheck", the payment remains open until the money has been transferred from your bank account to our Paypal account, which usually takes 4-12 business days (depending on your country). You will get access to club area first after the money has reached our PayPal account. </p> </div> </div> </div></div><div class="clearfix"></div></div></div></div> <div id="sobiProFooter">Powered by <a title="SobiPro - Joomla Directory Component with content construction support" href="https://www.sigsiu.net" target="_blank">SobiPro</a></div> </div>  <script type="text/javascript">SobiPro.Ready();</script> </div> </div> </div> </div> </div> </div> <div class="container"> <div class="pull-left"> <div class="module"> <div class="module-content"> <ul itemscope itemtype="https://schema.org/BreadcrumbList" class="breadcrumb"> <li class="active"> <span class="divider icon-location"></span> </li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="/" class="pathway"><span itemprop="name">Home</span></a> <span class="divider"> </span> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem" class="active"> <span itemprop="name"> Customer Information (Kundeninformation) </span> <meta itemprop="position" content="2"> </li> </ul> </div> </div> </div> </div> <footer> <div class="footer-1">  <div class="container"> <div class="row"> </div> </div>  </div> <div class="footer-2"> <div class="container"> <div class="row"> <div class="module"> <div class="module-content"> <div class="custom" >   <div class="col-sm-12 col-md-3"> <h4> Subscription </h4> <div class="btn-footer"><a href="/subscribe" class="btn btn-success btn-lg"><i class="fa fa-lg fa-shopping-cart"></i> Get a Subscription!</a></div> <div class="membership"> <div class="moduletable"> <ul class="fa-ul nav menufootermenu"> <li class="item-199"><a class="iconlist-fa-navicon" href="/subscription-plans"> <i class="fa fa-li fa-navicon"></i> Subscription Plans</a></li><li class="item-235"><a class="iconlist-fa-life-ring" href="/services"> <i class="fa fa-li fa-life-ring"></i> Services</a></li><li class="item-155"><a class="iconlist-fa-question-circle" href="/membership-faq"> <i class="fa fa-li fa-question-circle"></i> Do you have a question?</a></li><li class="item-210"><a class="iconlist-fa-envelope" href="/contact-us"> <i class="fa fa-li fa-envelope"></i> Contact us</a></li><li class="item-368"><a class="iconlist-fa-group" href="/team"> <i class="fa fa-li fa-group"></i> The SobiPro Team</a></li><li class="item-365"><a class="iconlist-fa-comment" href="/blog"> <i class="fa fa-li fa-comment"></i> Sobi Blog</a></li><li class="item-442"><a class="iconlist-fa-sign-in" href="/login-to-the-club"> <i class="fa fa-li fa-sign-in"></i> Login to the Club</a></li></ul> </div> </div> <div class="speciallinks"> <div class="moduletable"> <ul class="fa-ul nav menufootermenu"> <li class="item-339"><a class="iconlist-fa-lightbulb-o" title="Do you have an idea for a new feature? 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