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href="https://portal.speednames.uk/"><span class="menu-item-text">MY ACCOUNT/LOGIN</span></a></li></ul> </nav> </div> </script> </div> </div> </div> </div> </div> </div> </div> </div> </header><div class="uabb-js-breakpoint" style="display: none;"></div> <div id="fl-main-content" class="fl-page-content" itemprop="mainContentOfPage" role="main"> <div class="fl-content-full container"> <div class="row"> <div class="fl-content col-md-12"> <article class="fl-post post-462 page type-page status-publish hentry" id="fl-post-462" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <div class="fl-post-content clearfix" itemprop="text"> <div class="fl-builder-content fl-builder-content-462 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="462"><div class="fl-row fl-row-fixed-width fl-row-bg-none fl-node-mud26syjqr8c fl-row-default-height fl-row-align-center" data-node="mud26syjqr8c"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-g279ydvcs8jo" data-node="g279ydvcs8jo"> <div class="fl-col fl-node-2gmdc5y38quh fl-col-bg-color" data-node="2gmdc5y38quh"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5upbsry793fh" data-node="5upbsry793fh"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Frequently Asked Questions</span> </h2> </div> </div> <div class="fl-module fl-module-separator fl-node-utwnpy4l0grj" data-node="utwnpy4l0grj"> <div class="fl-module-content fl-node-content"> <div class="fl-separator"></div> </div> </div> <div class="fl-module fl-module-pp-advanced-tabs fl-node-c5iklyg2hon1" data-node="c5iklyg2hon1"> <div class="fl-module-content fl-node-content"> <div class="pp-tabs pp-tabs-horizontal pp-tabs-vertical-left pp-tabs-style-1 pp-clearfix"> <div class="pp-tabs-labels pp-clearfix" role="tablist"> <div id="pp-tab-c5iklyg2hon1-1" class="pp-tabs-label pp-tab-active pp-tab-icon-left" data-index="0" role="tab" tabindex="-1" aria-selected="true" aria-controls="pp-tab-c5iklyg2hon1-1-content"> <div class="pp-tab-label-inner"> <div class="pp-tab-label-flex"> <div class="pp-tab-title">General/Account</div> </div> </div> </div> <div id="pp-tab-c5iklyg2hon1-2" class="pp-tabs-label pp-tab-icon-left" data-index="1" role="tab" tabindex="-1" aria-selected="false" aria-controls="pp-tab-c5iklyg2hon1-2-content"> <div class="pp-tab-label-inner"> <div class="pp-tab-label-flex"> <div class="pp-tab-title">Domains</div> </div> </div> </div> <div id="pp-tab-c5iklyg2hon1-3" class="pp-tabs-label pp-tab-icon-left" data-index="2" role="tab" tabindex="-1" aria-selected="false" aria-controls="pp-tab-c5iklyg2hon1-3-content"> <div class="pp-tab-label-inner"> <div class="pp-tab-label-flex"> <div class="pp-tab-title">Emails</div> </div> </div> </div> </div> <div class="pp-tabs-panels pp-clearfix"> <div class="pp-tabs-panel"> <div class="pp-tabs-label pp-tabs-panel-label pp-tab-active pp-tab-icon-left" data-index="0"> <div class="pp-tab-label-inner"> <div class="pp-tab-label-flex"> <div class="pp-tab-label-wrap"> <div class="pp-tab-title">General/Account</div> </div> </div> <i class="pp-toggle-icon pp-tab-open fa fa-plus"></i> <i class="pp-toggle-icon pp-tab-close fa fa-minus"></i> </div> </div> <div id="pp-tab-c5iklyg2hon1-1-content" class="pp-tabs-panel-content pp-clearfix pp-tab-active" data-index="0" role="tabpanel" aria-labelledby="pp-tab-c5iklyg2hon1-1"> <link rel='stylesheet' id='fl-builder-google-fonts-b73b4690ec062ba6842cb6b9e5c8a250-css' href='//fonts.googleapis.com/css?family=Montserrat%3A400&ver=59ffeafe07bbd9a2036d305b496c5dd5' media='all' /> <link rel='stylesheet' id='fl-builder-layout-1101-css' href='https://speednames.com/wp-content/uploads/bb-plugin/cache/1101-layout-partial.css?ver=d54be3458972c45e9d23c556d731bacb' media='all' /> <div class="fl-builder-content fl-builder-content-1101 fl-builder-template fl-builder-module-template fl-builder-global-templates-locked" data-post-id="1101"><div class="fl-module fl-module-pp-advanced-accordion fl-node-vnx4a98r27gb" data-node="vnx4a98r27gb"> <div class="fl-module-content fl-node-content"> <div class="pp-accordion pp-accordion-collapse" > <div id="pp-accord-vnx4a98r27gb-1" class="pp-accordion-item pp-accordion-item-active" data-item="0"> <div class="pp-accordion-button" id="pp-accordion-vnx4a98r27gb-tab-0" aria-selected="false" aria-controls="pp-accordion-vnx4a98r27gb-panel-0" aria-expanded="true" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How do I access my Speednames Account?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-vnx4a98r27gb-panel-0" aria-labelledby="pp-accordion-vnx4a98r27gb-tab-0" aria-hidden="false" aria-live="polite" role="region" style="display: block;"> <p>Simple. Log into your online portal <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a></p> </div> </div> <div id="pp-accord-vnx4a98r27gb-2" class="pp-accordion-item" data-item="1"> <div class="pp-accordion-button" id="pp-accordion-vnx4a98r27gb-tab-1" aria-selected="false" aria-controls="pp-accordion-vnx4a98r27gb-panel-1" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">What If I don’t know my Password?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-vnx4a98r27gb-panel-1" aria-labelledby="pp-accordion-vnx4a98r27gb-tab-1" aria-hidden="true" aria-live="polite" role="region" > <p>Go to the online portal <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a>, and click the “Forgot Password?</p> <p>This will provide you instructions on how to reset, followed by a password reset link. Please check your junk/spam folders for this.</p> <p>Please note the password reset link is only valid for 1 hour. You are only able to do to 5 resets in a 24-hour period.</p> </div> </div> <div id="pp-accord-vnx4a98r27gb-3" class="pp-accordion-item" data-item="2"> <div class="pp-accordion-button" id="pp-accordion-vnx4a98r27gb-tab-2" aria-selected="false" aria-controls="pp-accordion-vnx4a98r27gb-panel-2" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How do I update my details?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-vnx4a98r27gb-panel-2" aria-labelledby="pp-accordion-vnx4a98r27gb-tab-2" aria-hidden="true" aria-live="polite" role="region" > <p>By accessing your online portal, you can update most details yourself <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a></p> <p>If you require a specific update from the team, please reach out to <a href="mailto:billing@speednames.uk">billing@speednames.uk</a> providing the update you require and the first 4 characters of your password.</p> <p>Please note without confirming the characters of your password the team are not able to assist.</p> </div> </div> <div id="pp-accord-vnx4a98r27gb-4" class="pp-accordion-item" data-item="3"> <div class="pp-accordion-button" id="pp-accordion-vnx4a98r27gb-tab-3" aria-selected="false" aria-controls="pp-accordion-vnx4a98r27gb-panel-3" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How do I get a copy of my invoices?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-vnx4a98r27gb-panel-3" aria-labelledby="pp-accordion-vnx4a98r27gb-tab-3" aria-hidden="true" aria-live="polite" role="region" > <p>Log into your online portal <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a>. Hover over your name in the top right-hand corner and from the drop-down menu select the invoice tab.</p> </div> </div> <div id="pp-accord-vnx4a98r27gb-5" class="pp-accordion-item" data-item="4"> <div class="pp-accordion-button" id="pp-accordion-vnx4a98r27gb-tab-4" aria-selected="false" aria-controls="pp-accordion-vnx4a98r27gb-panel-4" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">I need to update my payment method; how do I do this?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-vnx4a98r27gb-panel-4" aria-labelledby="pp-accordion-vnx4a98r27gb-tab-4" aria-hidden="true" aria-live="polite" role="region" > <p>Log in to your online portal <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a> and hover over your name in the top right-hand corner and from the drop-down menu select the payments tab. From here you can add/update/amend your payment method.</p> </div> </div> <div id="pp-accord-vnx4a98r27gb-6" class="pp-accordion-item" data-item="5"> <div class="pp-accordion-button" id="pp-accordion-vnx4a98r27gb-tab-5" aria-selected="false" aria-controls="pp-accordion-vnx4a98r27gb-panel-5" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How do I cancel my account?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-vnx4a98r27gb-panel-5" aria-labelledby="pp-accordion-vnx4a98r27gb-tab-5" aria-hidden="true" aria-live="polite" role="region" > <p>If you wish to cancel your account, please send an email to <a href="mailto:billing@speednames.uk">billing@speednames.uk</a> along the with the first 4 characters of your portal password or email us from the account email address. Please also confirm in detail what products you wish to cancel or confirm if you wish to cancel the account indefinitely.</p> <p style="text-decoration:underline;">Please note upon deletion of an account, this process cannot be reversed.</p> </div> </div> <div id="pp-accord-vnx4a98r27gb-7" class="pp-accordion-item" data-item="6"> <div class="pp-accordion-button" id="pp-accordion-vnx4a98r27gb-tab-6" aria-selected="false" aria-controls="pp-accordion-vnx4a98r27gb-panel-6" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">Accessing my FTP?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-vnx4a98r27gb-panel-6" aria-labelledby="pp-accordion-vnx4a98r27gb-tab-6" aria-hidden="true" aria-live="polite" role="region" > <p>If you haven’t already reset your FTP details via this portal, your existing FTP credentials will not work. You will need to create new FTP users within your Portal. To create new users:</p> <p>1. Login to speednames.co.uk – <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a></p> <p>2. Select Web Apps > FTP</p> <p>3. Follow on screen instructions to create and save users</p> <p>FTP Login:</p> <p>Host: Your domainname.tld</p> <p>User: Your domainname.tld or user.domainname.tld</p> <p>Password: is what you set within FTP Manager</p> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="pp-tabs-panel"> <div class="pp-tabs-label pp-tabs-panel-label pp-tab-icon-left" data-index="1"> <div class="pp-tab-label-inner"> <div class="pp-tab-label-flex"> <div class="pp-tab-label-wrap"> <div class="pp-tab-title">Domains</div> </div> </div> <i class="pp-toggle-icon pp-tab-open fa fa-plus"></i> <i class="pp-toggle-icon pp-tab-close fa fa-minus"></i> </div> </div> <div id="pp-tab-c5iklyg2hon1-2-content" class="pp-tabs-panel-content pp-clearfix" data-index="1" role="tabpanel" aria-labelledby="pp-tab-c5iklyg2hon1-2"> <link rel='stylesheet' id='fl-builder-layout-1098-css' href='https://speednames.com/wp-content/uploads/bb-plugin/cache/1098-layout-partial.css?ver=eb5330b3839fda569e39c9c20d9e53d5' media='all' /> <div class="fl-builder-content fl-builder-content-1098 fl-builder-template fl-builder-module-template fl-builder-global-templates-locked" data-post-id="1098"><div class="fl-module fl-module-pp-advanced-accordion fl-node-9nr35xtsiqav" data-node="9nr35xtsiqav"> <div class="fl-module-content fl-node-content"> <div class="pp-accordion pp-accordion-collapse" > <div id="pp-accord-9nr35xtsiqav-1" class="pp-accordion-item pp-accordion-item-active" data-item="0"> <div class="pp-accordion-button" id="pp-accordion-9nr35xtsiqav-tab-0" aria-selected="false" aria-controls="pp-accordion-9nr35xtsiqav-panel-0" aria-expanded="true" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How can I transfer my domain name to Speednames?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-9nr35xtsiqav-panel-0" aria-labelledby="pp-accordion-9nr35xtsiqav-tab-0" aria-hidden="false" aria-live="polite" role="region" style="display: block;"> <p>If you are wanting to transfer your domain name from another provider to Speednames, please email the team at <a href="mailto:domainservices@speednames.uk">domainservices@speednames.uk</a>. Providing the domain name in question you wish to transfer in, along with the EPP Code (or Auth code) for the domain and the first 4 characters of your password.</p> <p>The team will then contact you back to advise of the following steps.</p> </div> </div> <div id="pp-accord-9nr35xtsiqav-2" class="pp-accordion-item" data-item="1"> <div class="pp-accordion-button" id="pp-accordion-9nr35xtsiqav-tab-1" aria-selected="false" aria-controls="pp-accordion-9nr35xtsiqav-panel-1" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How can I transfer my domain name to another provider?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-9nr35xtsiqav-panel-1" aria-labelledby="pp-accordion-9nr35xtsiqav-tab-1" aria-hidden="true" aria-live="polite" role="region" > <p>If you are wanting to transfer your domain name away, you have a couple of options depending on the type of domain you have (TLD – .co.uk, .uk, com etc).</p> <p>Option 1- If your domain requires you to update your IPS Tag, this cannot be done in the customer portal and must be domain by emailing the team at <a href="mailto:domainservices@speednames.uk">domainservices@speednames.uk</a>. Please email team advising what the domain what you would like to transfer, and what the IPS Tag needs to be updated to.</p> <p>Option 2 – If your domain requires an AUTH Code (or EPP Code), you do do this by logging into your online portal and going to “Manage DNS” and requested via this.</p> <p>If for any reason this does not provide what you require, please email the team at <a href="mailto:domainservices@speednames.uk">domainservices@speednames.uk</a> providing your details, and the first 4 passwords of your password and we will look to assist.</p> </div> </div> <div id="pp-accord-9nr35xtsiqav-3" class="pp-accordion-item" data-item="2"> <div class="pp-accordion-button" id="pp-accordion-9nr35xtsiqav-tab-2" aria-selected="false" aria-controls="pp-accordion-9nr35xtsiqav-panel-2" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How do I register a new domain name?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-9nr35xtsiqav-panel-2" aria-labelledby="pp-accordion-9nr35xtsiqav-tab-2" aria-hidden="true" aria-live="polite" role="region" > <p>If you are an existing customer of Speednames, you are able to simply log into your online portal and click the “Shop” button in the top right-hand corner and purchase the new domain directly. This will then appear in your online portal.</p> <p>If you are a new customer, then please email the billing team on <a href="mailto:billing@speednames.uk">billing@speednames.uk</a> providing the following information.</p> <ul class="wp-block-list"> <li>Full Name</li> <li>Address</li> <li>Post Code</li> <li>Telephone Number</li> <li>Email Address</li> <li>Domain Name</li> <li>Company Name</li> </ul> <p>Once we receive this information, we will create a new account for you and send you your login details. This will give you access to the online portal in which to update your payment method and purchase a domain along with other services we offer.</p> </div> </div> <div id="pp-accord-9nr35xtsiqav-4" class="pp-accordion-item" data-item="3"> <div class="pp-accordion-button" id="pp-accordion-9nr35xtsiqav-tab-3" aria-selected="false" aria-controls="pp-accordion-9nr35xtsiqav-panel-3" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">What are the default DNS settings for my domain?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-9nr35xtsiqav-panel-3" aria-labelledby="pp-accordion-9nr35xtsiqav-tab-3" aria-hidden="true" aria-live="polite" role="region" > <p>If your domain name is pointed elsewhere, you may need to update your MX records.<br><strong>Nameservers:</strong><br>ns1.meganameservers.eu<br>ns2.meganameservers.eu<br>ns3.meganameservers.eu</p> <p><strong>MX records:</strong><br>10 mx1c51.megamailservers.eu.<br>100 mx2c51.megamailservers.eu.<br>110 mx3c51.megamailservers.eu.<br>120 mx4c51.megamailservers.eu.</p> <p><strong>Zone file records:</strong><br>blank 91.136.8.128<br>www 91.136.8.128<br>ftp 91.136.8.128</p> <p>You are required to update these yourself via your portal. Accessed through <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a></p> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> <div class="pp-tabs-panel"> <div class="pp-tabs-label pp-tabs-panel-label pp-tab-icon-left" data-index="2"> <div class="pp-tab-label-inner"> <div class="pp-tab-label-flex"> <div class="pp-tab-label-wrap"> <div class="pp-tab-title">Emails</div> </div> </div> <i class="pp-toggle-icon pp-tab-open fa fa-plus"></i> <i class="pp-toggle-icon pp-tab-close fa fa-minus"></i> </div> </div> <div id="pp-tab-c5iklyg2hon1-3-content" class="pp-tabs-panel-content pp-clearfix" data-index="2" role="tabpanel" aria-labelledby="pp-tab-c5iklyg2hon1-3"> <link rel='stylesheet' id='fl-builder-layout-1099-css' href='https://speednames.com/wp-content/uploads/bb-plugin/cache/1099-layout-partial.css?ver=8c951f23da5a411efa34b7a10212efde' media='all' /> <div class="fl-builder-content fl-builder-content-1099 fl-builder-template fl-builder-module-template fl-builder-global-templates-locked" data-post-id="1099"><div class="fl-module fl-module-pp-advanced-accordion fl-node-5vkuw7amzbr0" data-node="5vkuw7amzbr0"> <div class="fl-module-content fl-node-content"> <div class="pp-accordion pp-accordion-collapse" > <div id="pp-accord-5vkuw7amzbr0-1" class="pp-accordion-item pp-accordion-item-active" data-item="0"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-0" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-0" aria-expanded="true" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How do I access my Webmail?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-0" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-0" aria-hidden="false" aria-live="polite" role="region" style="display: block;"> <p>To access your Webmail, it’s very simple. You just need to go to <a href="https://webmail.speednames.uk/#/login">https://webmail.speednames.uk/#/login</a> and login using your email credentials.</p> </div> </div> <div id="pp-accord-5vkuw7amzbr0-2" class="pp-accordion-item" data-item="1"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-1" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-1" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">What if I don’t know my Webmail logins?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-1" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-1" aria-hidden="true" aria-live="polite" role="region" > <p>Simply go to the online account portal – <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a> and login. This will give you access to your webmail, and the facility to reset the password.</p> </div> </div> <div id="pp-accord-5vkuw7amzbr0-3" class="pp-accordion-item" data-item="2"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-2" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-2" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How do I setup new Webmail accounts?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-2" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-2" aria-hidden="true" aria-live="polite" role="region" > <p>To create to Webmail accounts, please visit <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a> and login to your Speednames account.</p> <p>Once logged in, click on the “Mail Manager” on the screen and you will see a green box that says, “New Email Account”. You can then click this and fill in all relevant information to create and additional email box.</p> </div> </div> <div id="pp-accord-5vkuw7amzbr0-4" class="pp-accordion-item" data-item="3"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-3" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-3" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">I don’t know how to set up Mail Forwarding, how do I do this?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-3" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-3" aria-hidden="true" aria-live="polite" role="region" > <p>To set up forwarding on your Webmail accounts, please visit <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a> and login to your Speednames account.</p> <p>Once logged in, click the “Mail Manager” link and you will see a blue box that says, “Mail Aliases”, from here you can set up to 20 email forwarding addresses.</p> </div> </div> <div id="pp-accord-5vkuw7amzbr0-5" class="pp-accordion-item" data-item="4"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-4" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-4" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">I’ve forgotten my email password, how do I reset this?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-4" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-4" aria-hidden="true" aria-live="polite" role="region" > <p>To reset your email password, please log into your account using the main portal <a href="https://portal.speednames.uk/portal/">https://portal.speednames.uk/portal/</a>.</p> <p>Once you have logged in navigate to the “Mail Manager” button, this will give you full visibility over all emails set up with the account. You can reset passwords, add/remove emails etc.</p> </div> </div> <div id="pp-accord-5vkuw7amzbr0-6" class="pp-accordion-item" data-item="5"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-5" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-5" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">Can I set my emails up on a third-party program, such as Outlook?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-5" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-5" aria-hidden="true" aria-live="polite" role="region" > <p>Absolutely. We do provide our own mail client, but understand some clients prefer to set up using a more familiar mailing tool such as Outlook.If you are using a third-party email client such as Microsoft Outlook or MacMail, you will need to update your email settings to the below:</p> <ul class="wp-block-list"> <li>Username: Your email address</li> <li>Incoming/POP/IMAP mail server: mail.speednames.co.uk</li> <li>Outgoing/SMTP mail server: mail.speednames.co.uk</li> <li>Host: mail.speednames.co.uk</li> <li>Port Numbers: 143(IMAP) or 110(POP) and 1025(SMTP)</li> <li>Authentication: PasswordOutgoing server authentication should be enabled, using the same settings as your incoming</li> </ul> <p>Please also ensure your outgoing mail server authentication is enabled.</p> <p>If you need to use secure mail settings, they are:</p> <ul class="wp-block-list"> <li>Host: mailc50.megamailservers.eu</li> <li>Username + Password: Email Address + Password – can be obtained through Mail Manager.</li> <li>Port Numbers: 993(IMAP) or 995(POP) and 465(SMTP)</li> <li>Authentication: Password</li> <li>Outgoing server authentication should be enabled; using the same settings as your incoming server.</li> <li>SSL: Enabled.Please note that we are happy to provide the details, but we do not support in setting</li> <li>this up for you.</li> </ul> </div> </div> <div id="pp-accord-5vkuw7amzbr0-7" class="pp-accordion-item" data-item="6"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-6" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-6" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">How can I create a default email signature on my outgoing emails in Webmail?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-6" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-6" aria-hidden="true" aria-live="polite" role="region" > <p>To create an email signature, select “Preferences” (gear icon) from the left-hand menu within Webmail. Select “Signatures”, and input a title, and write and format your email signature and click “Add.” Your new signature will now appear on your List of Signatures.</p> <p>You can create multiple email signatures and select a default signature by selecting the star next to the title on your List of Signatures.</p> </div> </div> <div id="pp-accord-5vkuw7amzbr0-8" class="pp-accordion-item" data-item="7"> <div class="pp-accordion-button" id="pp-accordion-5vkuw7amzbr0-tab-7" aria-selected="false" aria-controls="pp-accordion-5vkuw7amzbr0-panel-7" aria-expanded="false" tabindex="0"> <span class="pp-accordion-button-label" itemprop="name description">Where can I see my data usage or disk space used?</span> <span class="pp-accordion-button-icon pp-accordion-open fa fa-plus pp-accordion-icon-right" aria-hidden="true"></span> <span class="pp-accordion-button-icon pp-accordion-close fa fa-minus pp-accordion-icon-right" aria-hidden="true"></span> </div> <div class="pp-accordion-content fl-clearfix" id="pp-accordion-5vkuw7amzbr0-panel-7" aria-labelledby="pp-accordion-5vkuw7amzbr0-tab-7" aria-hidden="true" aria-live="polite" role="region" > <p>In Webmail, select “Preferences” (gear icon) from the left-hand menu within Webmail. Select “Data Usage” to view your disk space used and remaining, as well as a breakdown by Inbox folder.</p> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </article>  </div> </div> </div> </div> <footer class="fl-builder-content fl-builder-content-444 fl-builder-global-templates-locked" data-post-id="444" data-type="footer" itemscope="itemscope" itemtype="http://schema.org/WPFooter"><div class="fl-row fl-row-full-width fl-row-bg-none fl-node-7dnwvst356e2 fl-row-default-height fl-row-align-center" data-node="7dnwvst356e2"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-yxrek2d6fgan" data-node="yxrek2d6fgan"> <div class="fl-col 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