Problèmes Avec Les Commandes : Derila

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} } /*!=============================================================!*/ * { font-family: "Lato", sans-serif!important; } .fw-nav-wrapper { background: linear-gradient(284.84deg,#2456a0 30.75%,#4aa3e9 85.96%); } .fw-helpcenter { background-image: url(https://derila.com/theme/derila/product-2/header.jpg)!important; background-repeat: no-repeat; background-position: 50% 20%; background-size: cover; padding-bottom: 200px; } .fw-helpcenter img { position: absolute; bottom: 35%; top: 0; left: 0; right: 70%; margin: auto; height: 32%; } .fw-brand-logo { margin: 15px!important; height: 2rem!important; margin-bottom: 25px!important; } .title-underline { width: 100%; margin-bottom: 24px; border-bottom: 2px solid #eceeef; } .fw-card-video { margin: 10px; padding: 15px 15px; align-items: center; border: 1px solid #dee2e6; border-radius: 4px; transition: all 0.3s ease; font-size: 14px; } .fw-card-display { margin: 10px; width: 100%; align-items: center; color: #2c2d30!important; border: 1px solid #dee2e6; border-radius: 4px; transition: all 0.3s ease; } .fw-section-heading { font-family: Helvetica Neue,Helvetica,Arial,sans-serif!important; } .fw-section-heading h4 { padding: 2rem 1rem; font-weight: 600!important; } .fw-card-display:hover { background: #107cd5; color: #fff!important; } .solution-card { margin-left: 25px; margin-right: 25px; } .solution-article-card { margin-left: 15px; margin-right: 25px; } .solution-ticket-card { margin-left: 150px; margin-right: 25px; } .line-clamp-22 { color: #2c2d30!important; } .line-clamp-22:hover { color: #fff!important; } .text-p { font-size: 2.625rem; font-weight: bold; color: #fff; } .nav { background: #fff; padding: 10px 0; width: 100%; } .navbar-links { height: 100%; } .navbar-links ul { display: flex; margin: 0; padding: 0; } .navbar-links li { list-style: none; box-shadow: inset 0 0 0 0 #0d6efd; color: #0d6efd; margin: 0 -.25rem; padding: 0 .25rem; transition: color .3s ease-in-out, box-shadow .3s ease-in-out; } .navbar-links li a { display: block; text-decoration: none; color: white; padding: 1rem; } .navbar-links li:hover { box-shadow: inset 500px 0 0 0 #0d6efd; color: white; } .toggle-button { position: absolute; top: .75rem; right: 1rem; display: none; flex-direction: column; justify-content: space-between; width: 30px; height: 21px; } .toggle-button .bar { height: 3px; width: 100%; background-color: white; border-radius: 10px; } @media (max-width: 800px) { .navbar { flex-direction: column; align-items: flex-start; } .toggle-button { display: flex; } .navbar-links { display: none; width: 100%; } .navbar-links ul { width: 100%; flex-direction: column; } .navbar-links ul li { text-align: center; } .navbar-links ul li a { padding: .5rem 1rem; } .navbar-links.active { display: flex; } } .nav-link { display: block; padding: .75rem 0; font-size: 1rem; font-weight: 400; background: transparent!important; color: #fff!important; transition: none!important; } .navbar-collapse, .navbar-nav, .nav-link { background: transparent!important; color: #fff!important; } .navbar-light .navbar-nav .nav-link.active, .navbar-light .navbar-nav .nav-link.disabled { color: #fff!important; } .navbar-brand:focus, .navbar-light .navbar-brand:hover, .navbar-light .navbar-nav .nav-link:focus, .navbar-light .navbar-nav .nav-link:hover, .navbar-light .navbar-nav .show>.nav-link { color: #000!important; } .fw-brand-name { color: #fff!important; } .fw-contact-info { background: linear-gradient(284.84deg,#2456a0 30.75%,#4aa3e9 85.96%)!important; text-align: left; } footer { font-family: 'poppins', sans-serif; width: 100%; background: linear-gradient(284.84deg,#2456a0 30.75%,#4aa3e9 85.96%)!important; color: #fff; font-size: 13px; } .row-footer { font-family: 'poppins', sans-serif; width: 85%; margin: auto; display: flex; flex-wrap: wrap; align-items: start; justify-content: space-between; } .email-id { font-family: 'poppins', sans-serif; width: fit-content; border-bottom: 1px solid #ccc; margin: 20px 0; } .form-footer { font-family: 'poppins', sans-serif; padding-bottom: 15px; display: flex; align-items: center; justify-content: space-between; border-bottom: 1px solid #ccc; margin-bottom: 50px; } .form-footer .far { font-size: 18px; margin-right: 10px; } .form-footer input { font-family: 'poppins', sans-serif; width: 100%; background: transparent; color: #fff; border: 0; outline: none; } .form-footer button { background: transparent; border: 0; outline: none; cursor: pointer; } .form-footer button .fas { font-size: 16px; color: #fff; } .underline { width: 100%; height: 1px; background: #fff; border-radius: 3px; position: absolute; top: 25px; left: 0; } .footer-body { margin: 0; padding: 0; background: linear-gradient(284.84deg,#2456a0 30.75%,#4aa3e9 85.96%)!important; color: #fff; } .footer-left { align-items: left; text-align: left; float: left; width: 60%; padding: 15px; margin-top: 50px; margin-bottom: 50px; } .footer-center { align-items: left; text-align: left; float: left; width: 20%; padding: 15px; margin-top: 50px; margin-bottom: 50px; } .footer-right { align-items: left; text-align: left; float: left; width: 20%; padding: 15px; margin-top: 50px; margin-bottom: 50px; } @media screen and (max-width: 800px) { .footer-left, .footer-right, .footer-center { width: 100%; /* The width is 100%, when the viewport is 800px or smaller */ margin-top: 20px; margin-bottom: 20px; } } .col-footer { font-family: 'poppins', sans-serif; } .logo { width: 80px; margin-bottom: 30px; } .col-footer h3 { color: #fff; font-size: 1.17em; } .col-footer h4 { color: #fff; font-size: 1em; font-weight: bolder; } .col-footer h4 a { color: #fff; } .col-footer p a { color: #fff; } .col-footer ul li { color: #fff; list-style: none!important; margin-bottom: 12px; } .col-footer ul li a { text-decoration: none; color: #fff; } .footer--huusk { background: #000 } .footer--melzu .footer__logo { max-width: 130px } .footer__logo { margin-bottom: 30px; max-width: 190px; width: 100% } .footer__title { color: #fff; font-size: 18px; font-weight: 400 } .footer__list { list-style: none!important; margin-bottom: 30px; margin-top: 15px; padding: 0 } .footer__list-item { color: #fff; font-size: 14px; font-weight: 400; margin-bottom: 10px; padding: 0 } .footer__list-item a,.footer__list-item a:hover,.footer__list-item a:visited { color: inherit; text-decoration: none!important } .footer__list-item p { color: #fff; font-size: 14px; margin-bottom: 0 } .footer__list-item--contact { align-items: center; display: flex } .footer__copy { background: #fff } .footer__copy-text { font-size: 12px; margin: 0 } @media (max-width: 768px) { .footer__copy-text { margin-bottom:15px } } .footer__copy-holder { align-items: center; color: #4a4a4a; display: flex; flex-direction: column; justify-content: space-between; padding: 10px } @media (min-width: 768px) { .footer__copy-holder { flex-direction:row } } .footer__contact-icon { background-color: #2676f7; height: 30px; margin-right: 10px; width: 30px } .footer__contact-icon--mail { -webkit-mask: url(/theme/images/footer/emails.svg) no-repeat center; mask: url(/theme/images/footer/emails.svg) no-repeat center } .footer__contact-icon--phone { -webkit-mask: url(/theme/images/footer/phone.svg) no-repeat center; mask: url(/theme/images/footer/phone.svg) no-repeat center } .footer__contact-icon--time { -webkit-mask: url(/theme/images/footer/time.svg) no-repeat center; mask: url(/theme/images/footer/time.svg) no-repeat center } .footer__contact--enence .footer__contact-icon { background: #e12a63 } .footer__contact--ryoko .footer__contact-icon { background: #e76c12 } .footer__contact--huusk .footer__contact-icon { background: #f90 } .footer__contact--melzu .footer__contact-icon { background: #bf73e3 } .footer__payments-img { max-width: 300px } .footer--2 { background: #393939 } .footer--2,.footer--2 .footer__list-item a,.footer--2 .footer__list-item a:hover,.footer--2 .footer__list-item a:visited,.footer--2 .footer__list-item p,.footer--2 .footer__title { color: design-system-color("gray-hard") } .product-2__grey_bg { padding: 10px 0 10px; background-color: #f4f4f4 } @charset "UTF-8"; .svg-inline--fa { vertical-align: -0.200em; } .rounded-social-buttons { text-align: center; } .rounded-social-buttons .social-button { display: inline-block; position: relative; cursor: pointer; width: 3.125rem; height: 3.125rem; border: 0.125rem solid transparent; padding: 0; text-decoration: none; text-align: center; color: #fefefe; font-size: 1.5625rem; font-weight: normal; line-height: 1.5625em; border-radius: 1.6875rem; transition: all 0.5s ease; margin-right: 0.25rem; margin-bottom: 0.25rem; } .rounded-social-buttons .social-button:hover, .rounded-social-buttons .social-button:focus { -webkit-transform: rotate(360deg); -ms-transform: rotate(360deg); transform: rotate(360deg); } .rounded-social-buttons .fa-twitter, .fa-facebook-f, .fa-linkedin, .fa-youtube, .fa-instagram { font-size: 15px; } .rounded-social-buttons .social-button.facebook { background: #3b5998; } .rounded-social-buttons .social-button.facebook:hover, .rounded-social-buttons .social-button.facebook:focus { color: #3b5998; background: #fefefe; border-color: #3b5998; } .rounded-social-buttons .social-button.twitter { background: #55acee; } .rounded-social-buttons .social-button.twitter:hover, .rounded-social-buttons .social-button.twitter:focus { color: #55acee; background: #fefefe; border-color: #55acee; } .rounded-social-buttons .social-button.linkedin { background: #007bb5; } .rounded-social-buttons .social-button.linkedin:hover, .rounded-social-buttons .social-button.linkedin:focus { color: #007bb5; background: #fefefe; border-color: #007bb5; } .rounded-social-buttons .social-button.youtube { background: #bb0000; } .rounded-social-buttons .social-button.youtube:hover, .rounded-social-buttons .social-button.youtube:focus { color: #bb0000; background: #fefefe; border-color: #bb0000; } .rounded-social-buttons .social-button.instagram { background: #125688; } .rounded-social-buttons .social-button.instagram:hover, .rounded-social-buttons .social-button.instagram:focus { color: #125688; background: #fefefe; border-color: #125688; } .card-container { position: absolute; height: 300px; width: 600px; top: 60px; left: calc(50% - 300px); display: flex; } .card-card { display: flex; height: 280px; width: 200px; background-color: #17141d; border-radius: 10px; 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</script> </head> <body class="portal portal--light "> <script> document.addEventListener('DOMContentLoaded', function() { var currentUrl = window.location.href; var language = currentUrl.split('/')[3]; // Assuming the language is the fourth part of the URL // Check if the current language is "fil" if (language === 'fil') { language = 'tl-ph'; // Reroute to tl-ph } else if (language === 'ja-JP') { language = 'ja'; } else if (language === 'nb-NO') { language = 'nb'; } else if (language === 'pt-PT') { language = 'pt'; } else if (language === 'sv-SE') { language = 'sv'; } var tagUrl = 'https://derila.com/?l=' + language; var lastLink = document.referrer; var homeUrl = lastLink.includes('derila') && !lastLink.includes('support') ? lastLink : tagUrl; var tag = document.getElementById('your-tag-id'); var homeBtn = document.getElementById('home-btn'); tag.href = homeUrl; homeBtn.href = homeUrl; // Default values var importantNotice = ""; var importantMessage = ""; // Null the value inside if no longer in used// // Set content based on language if (language === 'en') { importantNotice = "Important Notice!"; importantMessage = "We're facing a high volume of orders, leading to a potential response to email delays. Our team is working hard to address your inquiries promptly. Your patience is appreciated."; } else if (language === 'fr') { importantNotice = "Avis Important !"; importantMessage = "Nous faisons face à un volume élevé de commandes, ce qui peut entraîner des retards dans les réponses par e-mail. Notre équipe travaille dur pour répondre à vos demandes rapidement. Votre patience est appréciée."; } else if (language === 'fil') { importantNotice = "Mahalagang Paalala!"; importantMessage = "Nakakaranas kami ng mataas na bilang ng mga order, na maaaring magdulot ng pagkaantala sa pagtugon sa mga email. Ginagawa ng aming koponan ang kanilang makakaya upang tugunan ang inyong mga katanungan kaagad. Pinahahalagahan namin ang inyong pasensya."; } else if (language === 'de') { importantNotice = "Wichtiger Hinweis!"; importantMessage = "Wir haben ein hohes Aufkommen an Bestellungen, was zu Verzögerungen bei der Bearbeitung von E-Mails führen kann. Unser Team arbeitet hart daran, Ihre Anfragen schnell zu bearbeiten. Wir danken für Ihre Geduld."; } else if (language === 'ar') { importantNotice = "إشعار هام!"; importantMessage = "نواجه حجمًا كبيرًا من الطلبات، مما قد يؤدي إلى تأخير في الرد على رسائل البريد الإلكتروني. يعمل فريقنا بجد لمعالجة استفساراتكم في أسرع وقت. نقدر صبركم."; } else if (language === 'bg') { importantNotice = "Важно съобщение!"; importantMessage = "Получаваме голям обем поръчки, което може да доведе до забавяне в отговорите на имейли. Нашият екип работи усилено, за да отговори на вашите запитвания бързо. Благодарим за търпението ви."; } else if (language === 'zh-CN') { importantNotice = "重要通知！"; importantMessage = "我们正在处理大量订单，这可能导致回复邮件的延迟。我们的团队正在努力及时处理您的咨询。感谢您的耐心等待。"; } else if (language === 'zh-TW') { importantNotice = "重要通知！"; importantMessage = "我們正在處理大量訂單，這可能導致回覆電子郵件有所延遲。我們的團隊正努力及時處理您的查詢。感謝您的耐心等待。"; } else if (language === 'hr') { importantNotice = "Važna Obavijest!"; importantMessage = "Imamo velik broj narudžbi, što može dovesti do kašnjenja u odgovoru na e-poštu. Naš tim naporno radi kako bi što prije odgovorio na vaše upite. Hvala vam na strpljenju."; } else if (language === 'cs') { importantNotice = "Důležité Upozornění!"; importantMessage = "Čelíme vysokému objemu objednávek, což může vést ke zpoždění odpovědí na e-maily. Náš tým usilovně pracuje na tom, aby vaše dotazy byly rychle vyřízeny. Děkujeme za vaši trpělivost."; } else if (language === 'da') { importantNotice = "Vigtig Meddelelse!"; importantMessage = "Vi oplever et højt antal ordrer, hvilket kan føre til forsinkelser i svar på e-mails. Vores team arbejder hårdt på at besvare dine forespørgsler hurtigt. Tak for din tålmodighed."; } else if (language === 'fi') { importantNotice = "Tärkeä Ilmoitus!"; importantMessage = "Koemme suuren tilausmäärän, mikä voi johtaa viivästyksiin sähköpostivastauksissa. Tiimimme tekee kovasti töitä vastatakseen kyselyihisi nopeasti. Arvostamme kärsivällisyyttäsi."; } else if (language === 'nl') { importantNotice = "Belangrijke Mededeling!"; importantMessage = "We ervaren een hoog aantal bestellingen, wat kan leiden tot vertragingen in e-mailantwoorden. Ons team werkt hard om uw vragen snel te beantwoorden. Bedankt voor uw geduld."; } else if (language === 'el') { importantNotice = "Σημαντική Ειδοποίηση!"; importantMessage = "Αντιμετωπίζουμε μεγάλο όγκο παραγγελιών, που μπορεί να οδηγήσει σε καθυστερήσεις στις απαντήσεις μέσω email. Η ομάδα μας εργάζεται σκληρά για να απαντήσει στις ερωτήσεις σας γρήγορα. Ευχαριστούμε για την υπομονή σας."; } else if (language === 'he') { importantNotice = "הודעה חשובה!"; importantMessage = "אנו מתמודדים עם נפח הזמנות גבוה, מה שעלול לגרום לעיכובים בתשובות במייל. הצוות שלנו עובד קשה לטפל בפניותיכם במהירות. אנו מעריכים את סבלנותכם."; } else if (language === 'hu') { importantNotice = "Fontos Figyelmeztetés!"; importantMessage = "Nagy mennyiségű rendelést kapunk, ami késleltetheti az e-mailes válaszokat. Csapatunk keményen dolgozik, hogy gyorsan válaszoljon kérdéseire. Köszönjük türelmét."; } else if (language === 'id') { importantNotice = "Pemberitahuan Penting!"; importantMessage = "Kami menghadapi volume pesanan yang tinggi, yang dapat menyebabkan penundaan dalam merespons email. Tim kami bekerja keras untuk menangani pertanyaan Anda dengan segera. Kami menghargai kesabaran Anda."; } else if (language === 'it') { importantNotice = "Avviso Importante!"; importantMessage = "Stiamo gestendo un volume elevato di ordini, il che potrebbe causare ritardi nelle risposte via email. Il nostro team sta lavorando duramente per rispondere rapidamente alle vostre richieste. Grazie per la vostra pazienza."; } else if (language === 'ja-JP') { importantNotice = "重要なお知らせ！"; importantMessage = "現在、多数のご注文をいただいており、メールの返信に遅れが生じる可能性があります。お問い合わせに迅速に対応するため、チーム一同全力で取り組んでおります。ご理解いただきありがとうございます。"; } else if (language === 'ko') { importantNotice = "중요 공지!"; importantMessage = "주문량이 많아 이메일 응답이 지연될 수 있습니다. 당사는 귀하의 문의를 신속히 처리하기 위해 최선을 다하고 있습니다. 인내심에 감사드립니다."; } else if (language === 'ms') { importantNotice = "Notis Penting!"; importantMessage = "Kami menghadapi jumlah pesanan yang tinggi, yang mungkin menyebabkan kelewatan dalam respons emel. Pasukan kami berusaha keras untuk menangani pertanyaan anda dengan segera. Kesabaran anda amat dihargai."; } else if (language === 'nb-NO') { importantNotice = "Viktig Beskjed!"; importantMessage = "Vi opplever et høyt antall bestillinger, som kan føre til forsinkelser i svar på e-post. Teamet vårt jobber hardt for å svare på dine henvendelser raskt. Vi setter pris på din tålmodighet."; } else if (language === 'pl') { importantNotice = "Ważna Informacja!"; importantMessage = "Otrzymujemy dużą liczbę zamówień, co może powodować opóźnienia w odpowiedziach na e-maile. Nasz zespół ciężko pracuje, aby szybko odpowiedzieć na Twoje pytania. Dziękujemy za cierpliwość."; } else if (language === 'pt-BR') { importantNotice = "Aviso Importante!"; importantMessage = "Estamos enfrentando um alto volume de pedidos, o que pode causar atrasos nas respostas aos e-mails. Nossa equipe está trabalhando duro para responder às suas perguntas prontamente. Agradecemos a sua paciência."; } else if (language === 'pt-PT') { importantNotice = "Aviso Importante!"; importantMessage = "Estamos a lidar com um grande volume de pedidos, o que pode causar atrasos nas respostas por e-mail. A nossa equipa está a trabalhar arduamente para atender às suas questões prontamente. Agradecemos a sua paciência."; } else if (language === 'ro') { importantNotice = "Notificare Importantă!"; importantMessage = "Ne confruntăm cu un volum mare de comenzi, ceea ce poate duce la întârzieri în răspunsurile prin e-mail. Echipa noastră lucrează din greu pentru a răspunde la solicitările dvs. cât mai repede posibil. Vă mulțumim pentru răbdare."; } else if (language === 'sk') { importantNotice = "Dôležité Oznámenie!"; importantMessage = "Čelíme veľkému objemu objednávok, čo môže spôsobiť oneskorenie odpovedí na e-maily. Náš tím tvrdo pracuje na tom, aby vaše otázky boli rýchlo vybavené. Ďakujeme za vašu trpezlivosť."; } else if (language === 'sl') { importantNotice = "Pomembno Obvestilo!"; importantMessage = "Imamo veliko število naročil, kar lahko povzroči zamude pri odgovorih na e-pošto. Naša ekipa trdo dela, da čim prej odgovori na vaša vprašanja. Hvala za potrpljenje."; } else if (language === 'es') { importantNotice = "¡Aviso Importante!"; importantMessage = "Estamos enfrentando un alto volumen de pedidos, lo que podría generar demoras en las respuestas a los correos electrónicos. Nuestro equipo está trabajando arduamente para responder a sus consultas de manera oportuna. Agradecemos su paciencia."; } else if (language === 'sv-SE') { importantNotice = "Viktigt Meddelande!"; importantMessage = "Vi har ett högt antal beställningar, vilket kan leda till förseningar i svar på e-post. Vårt team arbetar hårt för att svara på dina frågor snabbt. Tack för ditt tålamod."; } else if (language === 'th') { importantNotice = "ประกาศสำคัญ!"; importantMessage = "เรากำลังเผชิญกับปริมาณคำสั่งซื้อมาก ซึ่งอาจทำให้เกิดความล่าช้าในการตอบกลับอีเมล ทีมงานของเรากำลังพยายามตอบคำถามของคุณอย่างรวดเร็ว ขอขอบคุณที่อดทนรอ."; } else if (language === 'tr') { importantNotice = "Önemli Duyuru!"; importantMessage = "Yüksek sipariş hacmi nedeniyle e-posta yanıtlarında gecikmeler yaşanabilir. Ekibimiz, sorularınızı hızlı bir şekilde yanıtlamak için çalışıyor. Sabır gösterdiğiniz için teşekkür ederiz."; } else if (language === 'uk') { importantNotice = "Важливе Повідомлення!"; importantMessage = "Ми стикаємося з великим обсягом замовлень, що може призвести до затримки з відповідями на електронну пошту. Наша команда працює наполегливо, щоб оперативно відповісти на ваші запити. Дякуємо за ваше терпіння."; } else if (language === 'vi') { importantNotice = "Thông Báo Quan Trọng!"; importantMessage = "Chúng tôi đang gặp phải lượng đơn đặt hàng lớn, điều này có thể dẫn đến sự chậm trễ trong việc trả lời email. Nhóm của chúng tôi đang nỗ lực để giải quyết các yêu cầu của bạn nhanh chóng. Cảm ơn sự kiên nhẫn của bạn."; } else { importantNotice = "Important Notice!"; importantMessage = "We're facing a high volume of orders, leading to potential delivery delays. Your patience is appreciated."; } // Add more conditions for other languages as needed // Populate the content in HTML document.querySelector('.news-banner .news-content .news-subject').innerText = importantNotice; document.querySelector('.news-banner .news-content .news-title').innerText = importantMessage; }); </script> <header class="container-fluid px-0 fw-nav-wrapper fixed-top" onload="storeValues()"> <section class="container"> <nav class="navbar"> <a id="your-tag-id" class="mb-16 mt-16" style="max-width: 120px" aria-label="go to Derila homepage" > <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48293947212/logo/z0ENkEGQ7fngVCwG32ebB8nqIi1zusBzoQ.png" alt="Derila Logo" /> </a> <a href="#" class="toggle-button"> <span class="bar"></span> <span class="bar"></span> <span class="bar"></span> </a> <div class="navbar-links"> <ul> <li> <a id="home-btn"> Accueil </a> </li> <li> <a id="newKBUrl" href="/fr/support/solutions"> Base de connaissances 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